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Avaya 6400 - page 1
IP Office 4400, 4600, 6400 & TransTalk MDW 9040 Telephones 40DHB0002USAL - Issue 6 (04/25/2003) ...
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Avaya 6400 - page 2
Introduction Page ii Lock/Unlock the P hone .............................. 20 Introduction .............................. 3 Contents Change the Logi n Code ............................. 21 4400, 4600 and 6400 Te lephones ............... 3 Change the Ext ension Name ..................... 21 TransTalk ® MDW 9040 ................................ 3 Ch ...
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Avaya 6400 - page 3
Introduction Page 3 Introduction 4400, 4600 and 6400 Telephones This guide covers the use of 4400, 4600 and 6400 series tele phones on IP Office telephone systems. Note that this guide assumes that the phone you are using has its default settings. Be aware that the System Administrator can reprogram the system and/or individual extensions to offer ...
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Avaya 6400 - page 4
Introduction Page 4 Phone Key Symbols Your phone may use either text or icon markings for some keys. • Spkr: The light above the key is lit when working handsfree. See "Handsfree Operation" on page 11. • Mute: The light above the key is lit or blinking when using mute. See "Mute a Call" on page 12. • Hold: See "Holdin ...
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Avaya 6400 - page 5
Introduction Page 5 The Display B • Phone locked: Internal calls only, see "Lock/Unlock the Phone" on page 20. D • Call Forwarding On: See "Call " on page 14. G • In Group: H • Held Call: Shows the number of held calls, see "Holding Calls" on page 17. N • Do Not Disturb On: See "Send All Calls (Do Not Di ...
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Avaya 6400 - page 6
Making Calls Page 6 Making Calls Make a Call All phones in these series have a handsfree speaker so that you can dial and hear the call progress without having to pickup the handset. On some models this facility is only one-way so you must use the handset to be heard once the call is connected To make a call : 1. Dial the number you require. • If ...
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Avaya 6400 - page 7
Making Calls Page 7 Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. 4406D+, 4606D+ and TransTalk ® MDW 9040 sets can use redial. When the button is pressed, the last number that was dialed is used. To redial a number dialed : 1. Press Redial . 2. The display shows numbers ...
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Avaya 6400 - page 8
Making Calls Page 8 Arrange a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used you phone will ring and when you answer the extension is rung. To set a callback during a call : 1. If when you make a call you are not answer ...
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Avaya 6400 - page 9
Answering Calls Page 9 Answering Calls Answer a Call To answer a call : 1. Your display will show whatever information the system has about the calling party. 2. Press Spkr to answer handsfree or pickup the handset. Internal Auto-Answer Internal auto-answer connects your internal calls after just one ring. This feature also applies when a user is i ...
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Avaya 6400 - page 10
Answering Calls Page 10 Answering a Message Indicator If another extension has left you a message or you have voicemail, then your lamp is lit. Note: If you have voicemail ringback sw itched on, then whenever you have new messages the voicemail system w ill ring you after you use the phone. 4406D+, 4606D+ and TransTalk ® MDW 9040 sets can access t ...
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Avaya 6400 - page 11
Other Call Controls Page 11 Other Call Controls Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. 4406D+, 4606D+ and TransTalk ® MDW 9040 users must enter the account code via a short code. Contact your system administrator for the appropriate short code. N ...
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Avaya 6400 - page 12
Other Call Controls Page 12 Drop a Call You can use this function to disconnect a caller. This feature can also be used with conferencing - See "Conferencing Calls" on page 13. 4406D+ and 4606D+ sets should have a Drop button programmed on the phone. Contact your system administrator to do this. To drop a call : . 1. Press Menu . 2. Selec ...
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Avaya 6400 - page 13
Other Call Controls Page 13 Conferencing Calls The number of callers that you can have in a conference depends on the telephone system. Contact your System Administrator for details. Note that 4600 series telephones cannot add callers to a conference when working handsfree. They can return to handsfree once they have completed adding a call to the ...
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Avaya 6400 - page 14
Diverting Calls Page 14 Diverting Calls Switch Divert On 4406D+, 4606D+ and TransTalk ® MDW 9040 users must use shortcodes to activate these features. To set the divert all calls (unconditional) number and modes : 1. Press Menu twice. 2. Press and select ProgA . 3. Select Divrt . 4. Set the required divert number. Use the left-hand display key to ...
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Avaya 6400 - page 15
Diverting Calls Page 15 Send All Calls (Do Not Disturb) When on, all your callers either hear busy tone or are diverted to voicemail if installed. The System Administrator can setup a list of exception numbers for you who can still call you during Do Not Disturb. 4406D+and 4606D+ users can activate this feature via a short code or programmed button ...
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Avaya 6400 - page 16
Hold, Park & Transfer Page 16 Hold, Park & T ransfer Parking Calls You can park a call or several calls. You are then free to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. Note that the system only allows calls to be parked for a short while before reconnecting them, the default ...
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Avaya 6400 - page 17
Hold, Park & Transfer Page 17 Holding Calls The system automatically reconnects held calls after a set period, the default setting is 2 minutes. To display held calls : 1. An H on your display indicates that you have a held call. 2. Press Menu twice. 3. Select HC&P (held, conference and parked). 4. The above Helds indicates that there are h ...
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Avaya 6400 - page 18
Phone Controls Page 18 Phone Controls Labeling Softkey Functions You can rename the softkey functions that appear when you press Menu . Note that this doesn't affect the function names shown when you select Prog or Admin . 4406D+, 4606D+ and TransTalk ® MDW 9040 users do not have access to this feature. To relabel softkey functions : 1. Press ...
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Avaya 6400 - page 19
Phone Controls Page 19 Display Call Information You can display information about which number another extension is calling. To display call information : 1. Press Menu twice. 2. Select Call . 3. Enter the extension or group number (use the top-left display key to backspace). 4. Press and select Listen . 5. Press Exit . Changing the Volume You can ...
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Avaya 6400 - page 20
Phone Controls Page 20 Hot Desking Hot desking is the ability to log on at any phone on the system and have that phone adopt your user settings until you log off. You cannot use hot desking unless the System Administrator has allocated you as a hot desking user. Note that this is only available when you have a defined password. To Log On : 1. Press ...
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Avaya 6400 - page 21
Phone Controls Page 21 Change the Login Code This changes the user's Login Code, used for functions such as Hot Desking (see "Hot Desking" on page 20). To set your phone password : 1. Press Menu twice. 2. Press and select ProgA . 3. Select Pswd . 4. Enter the existing password if requested and press Done . 5. Enter the new password a ...
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Avaya 6400 - page 22
DSS Key Functions Page 22 DSS Key Functions Overview You can program many of the phone’s functions to a DSS key. You can also program dialing digits or user, group and park slot num bers. • 4406D+, 4606D+ and TransTalk ® MDW 9040 Telephone: The DSS keys on the 4406D+, 4606D+ and TransTalk ® MDW 9040 can only be programmed through the Manager ...
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Avaya 6400 - page 23
DSS Key Functions Page 23 Storing User, Park Slot and Queue Numbers The following functions provide both number storage plus additional functions and DSS key lamp usage. To store user, park slot and queue numbers under a DSS key : . 1. Press Menu twice. 2. Press and select ProgA . 3. Press and select DSS . 4. The options shown are Park , User , Gro ...
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Avaya 6400 - page 24
DSS Key Functions Page 24 Programming Functions Against DSS Keys Any of the functions normally accessed by pressing Menu can also be programmed under a DSS key. This allows faster access to the function. To add a function to a DSS key : 1. Press Menu . 2. Using the and keys, display and then select Admin Use the and keys to display the function you ...
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Avaya 6400 - page 25
DSS Key Functions Page 25 Functions The following can be programmed under a DSS key via the Prog or Admin softkeys: • Dir : A Directory button • Drop : A Drop button • Hfans : Hands Free Answer • Timer : A Call Timer button • AutoCB : Auto Callback button • Cfrwd : Call forward button • CPark : Call Park button. Leaving the telephone ...
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Avaya 6400 - page 26
System Features Page 26 System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and ...
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Avaya 6400 - page 27
System Features Page 27 Call Waiting Call Waiting tells you if another call arrives while you are already making a call by making providing call waiting tone. If you hear the Call Waiting signal, use HOLD to put the present caller on hold, press t he Call Appearance button (of the alerting call) or HOLD again to connect to the alerting call. To tur ...
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Avaya 6400 - page 28
System Features Page 28 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: - To switch Do Not Disturb on (with or without exceptions) dial *08 , to switch it off dial *09 . - *10*N# to add a number to the exception list. - *11*N# to delete a number from the exception list. Note: Y ...
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Avaya 6400 - page 29
System Features Page 29 The System Administrator The system enables you set up a wide range of advanced telephony features, with your own numbering plan, speed dialing and feature codes. It also allows you to restrict access, selectively, to certain numbers for external calls and to permit controlled access to your local network for st aff working ...
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Avaya 6400 - page 30
System Features Page 30 This page is intentional blank. 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 30 IP Office 40DHB0002USA L - Issue 6 (04/25/2003) ...
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Avaya 6400 - page 31
Index Page 31 0 01 5 A Absence text 15 Absnt 15 Account codes 11 Answer Call 9 Internal auto-answer 9 Message indicator 10 Pickup 9 AutoCB 8 Automatic callback 8 B B 5, 20 Bar 20 C Call Answer 9 Conference 13 Divert 14 Drop 12 Forwarding 14 Hold 17 Information 19 Make 6 Mute 12 Page 7 Park 16 Record 11 Timer 18 Transfer 17 Call history Dialled 7 Ca ...
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Avaya 6400 - page 32
Index Page 32 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in ...
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