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AT&T E5939B - page 1
User’ s manual 5.8 GHz Cor dless T elephone/Answ ering System E5917/E5938B/ E5939B with Caller ID/Call W aiting ...
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AT&T E5939B - page 2
Model no .: E5917/E5938B/E5939B Product name: 5.8 GHz cordless telephone/answ ering system Serial no .: (found on the bottom of the telephone base) Purchase date: Place of purchase: NEED HELP? Our r epr esentativ es ar e here to help y ou with an y questions concerning the operation of this pr oduct, a vailable accessories, or an y other r elated i ...
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AT&T E5939B - page 3
Depending on your service , you ma y see the caller’ s number , or the caller’ s name and number . This pr oduct can pr ovide information onl y if both you and the caller ar e in ar eas offering caller ID service , and if both telephone companies use compatible equipment. The time and date are sent b y the ser vice pro vider along with the call ...
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AT&T E5939B - page 4
STOP! See page 9 for easy instructions. Y ou must install and charge battery befor e using the telephone. Add ne w handsets to mak e y our phone more v ersatile (see pa ge 44) Y our telephone can accommodate up to four cordless handsets. Y ou can add new handsets (model E597-1, pur chased separately) at an y time, but each must be r egistered with ...
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AT&T E5939B - page 5
1 T ab le of contents Getting started Quick ref erence guide ................. 2 Parts checklist .............................. 4 Befor e you begin .......................... 7 T elephone base installation ......... 8 Batter y installation & charging.... 9 W all mounting ............................ 10 Belt clip & optional headset ...... 11 ...
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AT&T E5939B - page 6
2 Getting started OFF CLEAR ttDuring a call, press to hang up. While using menus, press to cancel an operation, return to the previous menu, or exit the menu display . Quick r efer ence guide MUTE DELETE While on a call, press to mute micro- phone (see page 15). While reviewing the call log, press to delete an individual entry , or press and hold t ...
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AT&T E5939B - page 7
3 Getting started Quick r efer ence guide T elephone base Press to play or stop playing messages. Press to repeat message. Hold to slow playback. Press twice to hear previous message . Press to skip to next message. Hold to speed up playback. HANDSET LOCA TOR/ INTERCOM Press to make handset(s) beep (see page 13), initiate an intercom conversation, ...
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AT&T E5939B - page 8
4 Getting started P arts checklist for E5917 Remember to sa v e your sales r eceipt and original packaging in case y ou need to ship your telephone f or warranty service . Check to make sur e the telephone package includes the following: T elephone base Cordless handset Power adapter T elephone line cord Battery pack Wall mount bracket Belt clip Ba ...
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AT&T E5939B - page 9
5 Getting started 5 P arts checklist for E5938B Sa v e your sales r eceipt and original packaging in case y ou need to ship y our telephone for warranty service . Check to make sur e the telephone package includes the following: T elephone base Cordless handsets Cordless handset charger Battery packs Power adapter for telephone base Power adapter f ...
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AT&T E5939B - page 10
6 Getting started P arts checklist for E5939B Sa v e your sales r eceipt and original packaging in case y ou need to ship y our telephone for warranty service . Check to make sur e the telephone package includes the following: T elephone base Cordless handsets Wall mount bracket Belt clips Cordless handset chargers Battery packs Power adapter for t ...
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AT&T E5939B - page 11
7 Getting started Befor e y ou begin About caller identification Caller ID with call waiting featur es in this telephone lets you see who’ s calling before y ou answ er the phone, even when y ou’ re on another call. These features r equire ser vices pro vided by y our local telephone company . Contact your telephone service pro vider if: • yo ...
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AT&T E5939B - page 12
8 Getting started 8 NOTE: Use only the power adapter supplied with this product. If you need a replacement, call 1 (800) 222-31 1 1. In Canada, call 1 (866) 288-4268. Be sure to use an electrical outlet not controlled by a wall switch. T elephone base installation Install the telephone base as shown below . Choose a location in a central loca- tion ...
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AT&T E5939B - page 13
9 Getting started 9 Batter y installation & charging After batter y installation, place each handset in the telephone base or a charger and allow it to charge for sixteen hours bef ore use. Y ou can k eep the batter y packs charged by returning the handsets to the telephone base or chargers after each use. When the batter y is fully depleted, a ...
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AT&T E5939B - page 14
10 Getting started 10 W all mounting The base can be installed on any standar d wallphone outlet as shown belo w . Choose a location a wa y from any electr onic equipment, such as personal com- puters, computer routers, television sets or micro wa v e ov ens. Av oid excessiv e heat, cold, dust or moisture. b a b a 3) Plug power adapter into electri ...
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AT&T E5939B - page 15
11 Getting started 11 Belt clip & optional headset Install belt clip as shown below if desir ed. Snap belt clip into notches on the sides of handset. Plug 2.5 mm headset into the jack on the side of handset (beneath small rubber cap). For hands-fr ee telephone conv ersations, y ou can use an y industr y standard 2.5 mm headset (pur chased separ ...
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AT&T E5939B - page 16
12 T elephone Operation 12 Basic handset operation Making and answ ering calls T o answ er an incoming call, pr ess PHONE FLASH or SPEAKER , or any dial pad k ey (0-9, * or #). T o mak e a call, press PHONE FLASH or SPEAKER , then dial a number . Press OFF CLEAR to hang up . T o pr evie w numbers befor e dialing, enter numbers first, then press PHO ...
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AT&T E5939B - page 17
13 T elephone Operation 13 Basic base operation Making and answ ering calls T o answ er an incoming call, pr ess SPEAKER , o r any dial pad k ey (0-9, * or # ). T o make a call, pr ess SPEAKER , then dial a number . Press SPEAKER again to hang up . Last number r edial When the base is idle, press REDIAL /P AUSE will activate the speak erphone and d ...
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AT&T E5939B - page 18
14 T elephone Operation 14 Options while on calls - Handset and Base V olume control Press ^ or V on the VOLUME button on the side of the handset or press ^ or V on the VOLUME button on the base to adjust the listening volume lev els (1-5, of which 5 is the highest). When you change the v olume le vel, the new set- ting will automatically be sa ved ...
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AT&T E5939B - page 19
15 T elephone Operation 15 Mute Press MUTE DELETE to silence the micr ophone . Y ou will be able to hear the person at the other end, but they will not be able to hear y ou until y ou press MUTE DELETE again and r esume speaking. T emporar y ringer silencing Press OFF CLEAR or MUTE DELETE while the phone is ringing to silence the ringer temporarily ...
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AT&T E5939B - page 20
16 T elephone Operation 16 Inter com calls Intercom calls If you ha ve mor e than one handset, use the inter - com featur e to ha v e conv ersations among the handsets and base. • Press the INTERCOM button on a handset or HANDSET LOCA TOR/ INTERCOM on the base to initi- ate an intercom call. • After entering the number of the handset (1-4 or 0 ...
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AT&T E5939B - page 21
17 T elephone Operation 17 Call forwar d An external call can be forwarded betw een the fol- lowing parties: • From one handset to another handset (pur - chased separately). • From a handset to the base. • From the base to a handset. Call forwar d During a conv ersation, y ou can forward the call to another handset or to the base. • Press a ...
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AT&T E5939B - page 22
18 T elephone Operation 18 Call transfer An external call can be transferr ed betw een the following parties: • From one handset to another handset (pur - chased separately). • From a handset to the base. • From the base to a handset. Call transfer During a conv ersation, y ou can transfer the call to another handset or to the base. • Press ...
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AT&T E5939B - page 23
19 T elephone Operation 19 Handset settings Using the featur e menu, y ou can change settings to customize how the telephone w orks. Press SELECT MENU , then use the V^ buttons to scroll to the f eatur e you want to change. As you scr oll through the menu, the top menu item is alwa ys highlighted with a > symbol. Press SELECT MENU to select the ...
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AT&T E5939B - page 24
20 T elephone Operation 20 Handset settings Languag e At this menu, y ou can select the language used in all menus and scr een displa ys. Use the V^ but- tons to select ENGLISH, SP ANISH or FRENCH, then press SELECT MENU to sa ve y our pref erence. The default language is English, only change this option if you wish to see the language used in menu ...
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AT&T E5939B - page 25
21 T elephone Operation 21 Base settings Ringer v olume Y ou can set a base ring volume le vel (1-6), or turn the ringer off (0). When the base is idle , use the ^ or V on the VOLUME button to hear an example of each volume le v el and sa v e the one you pr efer . NOTE: The ringer volume level also determines the level of ring- ing for intercom cal ...
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AT&T E5939B - page 26
22 Directory Shared dir ectory The directory is stored in the base, and is shared by all handsets. Changes made at an y one handset will be reflected in all. Memor y capacity The directory can store up to 50 entries. Each entr y can contain a number up to 32 digits, and a name up to 16 letters long. A conv enient sear ch feature can help y ou find ...
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AT&T E5939B - page 27
23 Directory 23 New dir ector y entries T o create a ne w directory entr y Press SELECT MENU , then press SELECT MENU to choose DIRECT OR Y . Press V to highlight ST ORE. Press SELECT MENU , then enter the telephone number when pr ompted. Use the dial pad to enter up to 32 digits, or cop y a number fr om r edial by pr essing REDIAL PA U S E and usi ...
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AT&T E5939B - page 28
24 Directory 24 New dir ector y entries The cursor mov es to the right when you pr ess another dial pad button or the ^ button. Press V to mov e the cursor to the left. Press MUTE DELETE to erase letters if you mak e a mistake. Storing the entr y Press SELECT MENU to stor e y our new dir ectory entr y . T o change it later , see page 26. ...
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AT&T E5939B - page 29
25 Directory 25 Dir ector y search T o bro wse through the dir ector y Press ^ DIR to displa y the first listing in the direc- tor y . Y ou can then use the V or ^ to br owse through the dir ector y , or search to find a specific entr y . Entries will be displa y ed alphabetically b y the first letter in the name. Press OFF CLEAR at any time to exi ...
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AT&T E5939B - page 30
26 Directory 26 T o dial, delete or chang e entries T o dial a displa y ed number When any dir ectory entr y is display ed, pr ess PHONE FLASH (or SPEAKER ) to dial the displa y ed number . T o delete an entr y When any dir ectory entr y is display ed, pr ess MUTE DELETE to delete the displa y ed entry from the directory . Once deleted, an entr y c ...
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AT&T E5939B - page 31
27 Caller ID log Shared caller ID lo g The caller ID log is stored in the base, and is shared b y all handsets. Changes made at any one handset will be reflected in all. Ho w caller ID w orks If you subscribe to caller ID service provided b y your local telephone compan y , information about each caller will be displa y ed betw een the first and se ...
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AT&T E5939B - page 32
28 Caller ID log About names Names of callers will be displa y ed only if the inf or - mation is pro vided by y our local telephone com- pany . If the telephone number of the person calling matches the exact number in y our directory , the name that appears on scr een will match the name as you enter ed it into y our dir ector y . (Example: If Chri ...
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AT&T E5939B - page 33
29 Caller ID log 29 T o re view the call lo g T o re vie w the call log Press V CID to r e view the call log. The most recent call is displa y ed first. Use the arr ow buttons to scroll thr ough the list as shown on the left. T o return a call Press PHONE FLASH (or SPEAKER ) to call the number as displa yed. Caller ID numbers ma y appear with an ar ...
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AT&T E5939B - page 34
30 Caller ID log T o re view the call lo g • Press SELECT MENU to cop y this entry into your directory . If the name or number is not pr o- vided, you will be pr ompted to enter them (see page 23). • Press and hold OFF CLEAR for four seconds, the number of missed calls shown on the mes- sage counter will be reset to 0. ...
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AT&T E5939B - page 35
31 Answering system operation Messag e capacity The answ ering system can recor d up to 99 mes- sages, depending on the length of each message. Individual messages can be up to four minutes long, and total maximum r ecording time is 15 min utes. Messages will remain a vailable for repla y until you delete them. Message counter Number of messages (o ...
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AT&T E5939B - page 36
32 Answering system operation 32 T urning the answ ering sys- tem on and off Da y and time announcements T o set da y and time Befor e pla ying each message, the answering sys- tem announces the da y and time the message was receiv ed. Befor e using the answ ering system, you should f ol- low the steps on the left to set the da y and time , so mess ...
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AT&T E5939B - page 37
33 Answering system operation 33 Outgoing announcements Outgoing announcements ar e the messages call- ers hear when calls are ans wer ed b y the answ ering system. The phone is pre-pr ogrammed with announce- ments for normal (answ er and r ecord) mode and for announcement only mode (see page 34). If the phone is set up to recor d messages, the pho ...
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AT&T E5939B - page 38
34 Answering system operation 34 ! Announcement only mode In announcement only mode, callers hear an announcement but cannot lea v e messages. T o turn announcement only on or off Press SETUP r epeatedly until y ou hear “ Announcement only , recor d no messages. T o c hange the setting press CHANGE . ” Then press CHANGE until you hear the optio ...
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AT&T E5939B - page 39
35 Answering system operation 35 Changing featur e options Y ou can change how the answ ering system operates. Press SETUP r epeatedly to hear each f eatur e. Press CHANGE when you hear the f eature y ou want to modify . Feature options (Default settings underlined) System announces: Feature description: 1. SETUP Press until desired feature is hear ...
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AT&T E5939B - page 40
36 Answering system operation 36 Messag e pla yback Press PLA Y /STOP to hear messages. The system announces the number of messages, then begins pla yback. If you ha ve new messages, you will hear only the new messages (earliest first). If ther e ar e no new messages, the system will pla y back all messages (earliest first). Announcements • When ...
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AT&T E5939B - page 41
37 Answering system operation 37 Recording and pla ying memos Memos are messages y ou r ecord y ourself. They are sa v ed, pla y ed back and deleted exactly lik e incoming messages. Y ou can recor d a memo as a reminder to yourself, or lea ve a message for someone else if others in your household use the ans wering system. T o record a memo Press R ...
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AT&T E5939B - page 42
38 Answering system operation 38 Messag e counter displa ys The message counter usually displa ys the total number of memos and incoming messages. See the list below for explanations of other displa ys in this counter . Messag e counter displa ys 0 No messages. 1-98 Number of messages/memos, or message number currently playing (flashes if you have ...
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AT&T E5939B - page 43
39 Answering system operation 39 1. Remote access A two-digit security code is r equir ed to access your ans wering system fr om any touch tone phone. This code is 19 by default; see page 35 to change it. Dial your telephone number from any touch tone phone. 2. When system answers, enter a two-digit remote access code (19 unless you have changed it ...
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AT&T E5939B - page 44
40 Answering system operation 40 Help menu *5 T urn system off 0 T urn system on 0 Press to hear list of features & com- mands. Press to turn off answering system. Incoming calls will no longer be answered. If off, system will answer after 10 rings. Enter your access code, then press 0 to turn it on. Remote access ...
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AT&T E5939B - page 45
41 Appendix 41 One beep every 10 seconds Message alert. Scr een icons, indicator lights & tones Screen icons & alert tones Ringer off. Battery charging (animated display). Low battery (flashing); place handset in base or charger to recharge. MUTE Microphone is muted. NEW Missed and un-reviewed calls. T wo short beeps Press VOLUME keys while ...
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AT&T E5939B - page 46
42 Appendix 42 PHONE The handset is in use. DIRECTORY EMPTY Y ou are accessing an empty directory . MUTED The call is on mute. LOW BATTERY The battery needs to be recharged. INCOMING CALL There is a call coming in. Handset displa y screen messa g es ENDED Y ou have just ended a call. CALL LOG EMPTY Y ou are accessing an empty call log. SPEAKER The ...
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AT&T E5939B - page 47
43 Appendix 43 Handset displa y screen messa g es Screen displa y messages Failed intercom or conference call (there are already two handsets or one handset and the base being used). UNABLE TO CALL TRY AGAIN CHARGING A handset with a low battery has been placed in the telephone base or charger . The call switches from being on mute to normal call. ...
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AT&T E5939B - page 48
44 Appendix 44 Adding ne w handsets Y our telephone can accommodate up to four cordless handsets. Y ou can add new handsets (E597-1, pur chased separately) to the E5917, E5938B and E5939B at any time, but each handset must be r egistered with the base bef ore use. The handset pro vided with y our E5917 is automatically r egistered as handset 1. Add ...
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AT&T E5939B - page 49
45 Appendix 45 If you ar e r eplacing a handset on a system that has the maximum n umber of register ed handsets (four) or wish to change the assigned handset n umber of your r egister ed handsets, you m ust first de-r egister the handsets, then re-r egis- ter all handsets again. T o de-register all handsets • Press and hold HANDSET LOCA TOR /INT ...
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AT&T E5939B - page 50
46 Appendix 46 T r oubleshooting If you ha ve difficulty with y our phone, please tr y the suggestions belo w . Fo r cus- tomer ser vice, visit our w ebsite at www .telephones.att.com , or call 1 (800) 222-3111 . In Canada, call 1 (866) 288-4268 . My phone doesn’t work at all. • Make sure the power cor d is securely plugged in. • Make sure th ...
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AT&T E5939B - page 51
47 Appendix 47 CONNECTING... displays on my cordless hand- set. • Ensure that the base is power ed up. • Place the cordless handset in the base for one minute to allow the cordless handset and base to r esynchronize channels. • Move the cordless handset closer to the base. Y ou might have moved out of range. • If the cordless handset is in ...
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AT&T E5939B - page 52
48 Appendix 48 T r oubleshooting I get noise, static, or weak signal even when I’m near the base. • Other cor dless phones and 802.11 wir eless routers that ar e used for home computer networks also use internal radios to communicate. The radios may interfere with one another . Y ou can improve the performance of your cor dless phones and your ...
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AT&T E5939B - page 53
49 Appendix 49 T r oubleshooting I hear noise in the cordless handset, and none of the keys or but- tons work. • Make sure the power cor d is plugged in securely . My cordless handset does not ring when I receive a call. • Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’ s manual. • Make ...
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AT&T E5939B - page 54
50 Appendix 50 T r oubleshooting The charge light is off. • Clean the cor dless handset and base charging contacts each month using a pencil eraser or cloth. • Make sur e the power and line cor ds are plugged in corr ectly and securely . • Unplug the unit’ s electrical power . Wait for 15 seconds, then plug it back in. Allow up to one minut ...
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AT&T E5939B - page 55
51 Appendix T r oubleshooting Incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the caller pauses for mor e than seven seconds, the system stops recor ding and disconnects the call. • If the system’ s memory becomes full during a message, the s ...
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AT&T E5939B - page 56
52 Appendix System does not respond to remote commands. • Make sur e to enter your remote access code corr ectly (see page 39). • Make sur e you ar e calling from a touch tone phone. When you dial a number , you should hear tones. If you hear clicks, the phone is not a touch tone telephone and cannot activate the answering system. • The answe ...
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AT&T E5939B - page 57
53 Appendix Impor tant safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury , fire, or electric shock. Safety information • Read and understand all instructions in the use ...
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AT&T E5939B - page 58
54 Appendix Impor tant safety instructions Especially about cordless telephone • Privacy: The same features that mak e a cor dless phone conv enient cr eate some limitations. T elephone calls are transmitted between the base and the handset by radio wa ves, so there is a possibility that y our cordless phone conv ersations could be inter cepted b ...
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AT&T E5939B - page 59
55 Appendix Impor tant safety instructions • Nick el-metal h ydride r echargeab le batteries: Dispose of these batter - ies in a safe manner . Do not burn or puncture. Lik e other batteries of this type, if burned or punctured, they could r elease caustic material which could cause injur y . Precautions f or users of implanted cardiac pacemak ers ...
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AT&T E5939B - page 60
56 Appendix FCC P art 68 and A CT A This equipment complies with Part 68 of the FCC rules and with technical requir ements adopted by the Administrative Council for T erminal Attachments (A CT A). The label on the back or bottom of this equipment contains, among other things, a product identifier in the f ormat US: AAAEQ##TXXXX. This identifier mus ...
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AT&T E5939B - page 61
57 Appendix FCC P art 15 If this product has memory dialing locations, you ma y choose to store emergency telephone numbers (e.g., police , fire, medical) in these locations. If you do stor e or test emergency numbers, please: • Remain on the line and briefly explain the r eason for the call befor e hanging up . • Perf orm such activities in of ...
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AT&T E5939B - page 62
58 Appendix Limited warranty The A T&T brands are used under license. Any r epair , replacement or war ranty ser vice, and all questions about this pr oduct should be directed to: Advanced American T elephones, 1(800) 222-3111 or www .telephones.att.com. In Canada, call 1 (866) 288-4268 . 1. What does this limited warranty cover? The manufactur ...
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AT&T E5939B - page 63
59 Appendix Limited warranty 4. What is not cover ed by this limited war ranty? This limited warranty does not cov er: • product that has been subjected to misuse, accident, shipping or other ph ysical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water , or other liquid intrusion; or • product that h ...
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AT&T E5939B - page 64
60 Appendix Limited warranty costs for the r epair of pr oducts that are not co ver ed b y this limited warranty . 6. What must you r eturn with the pr oduct to get warranty service? Y ou must: a. r eturn the entire original package and contents including the pr oduct to the AA T ser vice location along with a description of the malfunction or diff ...
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AT&T E5939B - page 65
61 Appendix T echnical specifications RF frequency band (handset to base) 2400 MHz — 2483.5 MHz RF frequency band (base to handset) 5725 MH Z — 5850 MHz Channels 95 Operating temperature 32°F — 122°F 0°C — 50°C T elephone base voltage (AC voltage, 60Hz) 96 — 130 Vrms T elephone base voltage (AC adapter output) 9VDC @600mA Handset volt ...
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AT&T E5939B - page 66
62 Appendix Index A A C adapter , 8 Adding new handsets, 44 Alert tones, 41 Answ ering calls, handset, 12; base , 13 Answ ering system, 31-40 B Batter y charging, 9 Batter y installation, 9 Belt clip , 11 C Call forward, 17 Call waiting, 14 Call transfer , 18 Caller ID , 27 add entries to phone dir ector y , 30 delete entries, 29 dial entries, 29 C ...
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AT&T E5939B - page 67
63 Appendix Use the wallet card belo w to help you r emember commands to contr ol y our answ ering system fr om any touch tone telephone. Remote access wallet card Fold here. Cut along dotted line. Action Remote command Pla y all messages ....................... 1 Pla y new messages ................... 2 Delete the message ................. 3 Delet ...
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AT&T E5939B - page 68
Copyright © 2006 Advanced American T elephones. All rights reser ved. A T&T and the Globe Design are trademarks of A T&T Corp., licensed to Advanced American T elephones. Printed in China. Issue 2 A T&T 06/06. 91-000761-020-000 www .telephones.att.com ...
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