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HP Scanjet 5000 - page 1
HP Scanjet 7000/5000 Scanner User Guide ...
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HP Scanjet 5000 - page 2
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HP Scanjet 5000 - page 3
Contents 1 Scanner ove rview Scanner hardware .............................................................................................................. .......3 Scanner front panel butt ons ............................................... .............................................. ...3 Scanner lamp setting . ................. .............. ...
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HP Scanjet 5000 - page 4
Scanner initialization or ha rdware problems .............. .................... ..................... .....................29 Check the USB co nnection ................... ..................... ................ .................... .................. ..29 Check that the scanner has power ............................................................ ...
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HP Scanjet 5000 - page 5
1 Scanner overview This User Guide co vers what you need to kn ow about using your scan ner. • Scanner hardware • Scanner software Scanner hardware 1 Front panel 2 Power save button 3 Document feeder 4 Latch to open scanner 5 Power switch 6 Power s upply inpu t 7 USB input See also • Scanner front panel buttons • Scanner lamp setting Scanne ...
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HP Scanjet 5000 - page 6
Icon Button name Description 1 LCD • Displays available sc an profiles and status and error messages. • Displays the number of copies you specified for copying. 2 OK/Select Allows you to scroll the list of scan profiles, view their details, and specify the number of copies. • Press and to scroll through profiles or specify number of copies. ? ...
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HP Scanjet 5000 - page 7
To switch from Power Save mode to In stant Lamp On mode, sel ect the Enable Instan t Lamp On check box on the Settings tab of the HP Scanner Tools Uti lity. To switch back to Power Save mode, clear the Enable Ins tant Lamp On check box. Scanner software The scanner comes with an a ssortment of scan ning and docum ent-management programs, in cluding ...
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HP Scanjet 5000 - page 8
HP Scanner Tools Utility Use the HP Sca nner Tools Utili ty to configure the list of scan profiles on t he scanner front panel, to create scan profiles that use third -party scanning sof tware, and to fi nd information ab out scanner settin gs, status, and maintenance. To open the utility, do one of the following: • Double-click the HP Scanner To ...
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HP Scanjet 5000 - page 9
2 Use the scanner The following to pics describe the HP Scanjet scanner as well as how to scan or copy original documen ts. • Load origi nals • Scan and copy Load originals For helpful in formation on loading your documents properly, refer to the following topics. • Document load ing tips • Load document s • Load cards into the document f ...
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HP Scanjet 5000 - page 10
• Scanning the f ollowing types of documents might result i n paper jams or da mage to the documents. Wrinkled or creased documents Curled documents Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, transluce nt paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers tha ...
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HP Scanjet 5000 - page 11
Load document s 1. Pull up the document feed er extension and adj ust the output tray. 2. Adjust the paper guides to the widt h of the document s. Take care not to over tighten the guides, whi ch can re strict paper fe eding. When scanning small originals su ch as checks, it is espe cially important that the paper guides f it snugly against the edg ...
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HP Scanjet 5000 - page 12
3. Fan the stack of document pages to ensure that the pa ges do not stick together. Fan the edge t hat will be pointing int o the feede r in one direct ion, and then fan that same edge in the opposite direction . 4. Align the edges of th e documents by tappin g the bottom of t he stack against the table top. Rotate the stack 90 degrees a nd repeat. ...
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HP Scanjet 5000 - page 13
Load cards into the docu ment feeder To load ca rds into the document fe eder, foll ow these ste ps: 1. Place the stack of cards face d own with the l ong dimension parallel to the paper guides. 2. Adjust the paper guides to center the original. Make sure t he paper guides touch th e edges of t he original . Scan and copy The following to pics desc ...
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HP Scanjet 5000 - page 14
• If you want to change th e copy settings, select Start copy software and then press either th e Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts on the connected compu ter where you can mo dify copy settings. • You can create scan prof iles that us e t hird-party scanning software. For more information, see the HP Scann ...
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HP Scanjet 5000 - page 15
For more information, see the online help for the scann ing software. Scan and copy 13 ...
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HP Scanjet 5000 - page 16
3 Useful scanner features Experienced docume nt management professio nals might be interest ed in the following scan features. These features are avail able from any do cument TWAIN or ISIS application that allows you to modi fy the scan settings i n its user interface . • Work with scan profil es • Scan extra long docume nts • Reduce file si ...
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HP Scanjet 5000 - page 17
For more info rmation, see the HP Smart Document Scan Softwa re Help. Create sc an profile s that use t hird-party scanning software If you have scanning software that you w ant to use with your scann er, you can create profiles that use you r software. To create a third- party scan profile, fol low these steps: 1. Turn on the scanner and start the ...
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HP Scanjet 5000 - page 18
To enable long-page scans in an H P Smart Document Scan Soft ware profile, follow these steps: 1. Open the HP Smart Docum ent Scan Software. 2. Select a scan profile, an d then click Edit . 3. Set the page size: ▲ On the Scan tab of the Profile Settings dialog box, sel ect Custom in the Size drop-down list, and then type t he actual page dimensio ...
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HP Scanjet 5000 - page 19
Filter out color from a document (color dropout) Available color dr opout options depend upon your scanner. • HP Scanjet 700 0: You can filte r out a color channel (red , green, or blue) o r up to three individual co lors. For specific colors, the sensitivit y settin g controls how closely a scanned color must approxim ate the specified color. ? ...
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HP Scanjet 5000 - page 20
3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings . 4. On the More tab of t he Proper ties dialog box: • Clear the Enable check box (located und er the Misfeed (Multipick) D etection heading) to disable this fe ature. • Select the Enable check box to enable this f eature. Chapter 3 18 Useful scanner features ...
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HP Scanjet 5000 - page 21
4 Care and maintenance This section presents informat ion about how t o care for and mai ntain the scanne r. • HP Scanner Tools Uti lity Maintenance t ab • Order maintenance an d scanning supplies • Clean the scanne r glass • Clean the paper path • Clean the rollers • Replace the roll ers Occasional cleaning of the scanner helps ensure ...
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HP Scanjet 5000 - page 22
3. Clean the glass by u sing a soft, lint-free cl oth that has been spraye d with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cle aners that contai n abrasives, ac etone, benzene, and carbon t etrachloride, all of which can damage the scanner glass. Avoid is op ropyl alcohol be cause it can l eave streaks ...
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HP Scanjet 5000 - page 23
3. Place the unfolded cloth into t he document fe eder. 4. Press the Tools ( ) button to open the Scanner Tools U tility. Click the Maintenance tab. 5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proce eding to the next step. 6. Place up to five pages of print ed paper in ...
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HP Scanjet 5000 - page 24
To clean the rollers, fo llow these ste ps: 1. Press the Power switch to the of f position, and t hen disconnect the U SB cable and power supply from the scanner. 2. Open the scanner hatch. 3. Open the roller cover on t he inside of the scann er hatch and lift the ro ller up. 4. Remove any visibl e lint or dust from the rol ler and its h ousing usi ...
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HP Scanjet 5000 - page 25
5. Reinsert the roller into the housing. 6. Open the door on the inside of the scanner, open t he roller covers, and the n remove the rollers. 7. Remove any visible lint or dust f rom the roller s and their housing usin g either compressed air or a clean lint-free cloth mo istened with iso propyl alcohol. 8. Reinsert the rollers into the housi ng. ...
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HP Scanjet 5000 - page 26
9. Clean the non-rem ovable rollers using eithe r compressed air or a clea n lint-free cloth moistened wi th isopropyl alcohol. 10. Close the scanner hatch, and t hen reconnect the USB cab le and power supply to t he scanner. 11. Press the Power switch to the on position, and then update the scanner maintenan ce history: a . Press the Tools ( ) but ...
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HP Scanjet 5000 - page 27
3. Close the scanner hatch, and then reconn ect the USB cable and powe r supply to the scanner. 4. Upda te the scanner mai ntenance history: a . Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b .I n t h e Recor d Replacement section of the Maintena nce tab, click R ecord Replacem ent . For more inform ...
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HP Scanjet 5000 - page 28
5 Troubleshooting This section contai ns solutions for common pro blems with the scanne r. • Scanner error codes • Basic troubleshooti ng tips • Scanner installati on troubleshoot ing • Scanner initia lization or hardwar e problems • Scanner operati on problems • Scanner button s are not working correctly • Scanner paper path pro blem ...
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HP Scanjet 5000 - page 29
Error Code Description Paper Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the err or: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper mee ts the size and weight specifications, as specified in th ...
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HP Scanjet 5000 - page 30
Scanner installation troubleshooting • Check the cables • Uninstall and th en reinstall t he HP Scanjet ut ilities Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge pro ...
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HP Scanjet 5000 - page 31
Scanner initialization or hardware problems • Check the USB connection • Check that the scann er has power • Reset the scanner • Scanner has stopped working corre ctly Check the USB connectio n Check the physical conne ction to the scanner. • Use the cable that was include d with the scann er. Another USB cable might not be compatible wi ...
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HP Scanjet 5000 - page 32
If the problem persists a fter verifying the above items, fo llow these steps: 1. Press the Power switch to the off positio n, and then disconnect th e power cable from the scanner. 2. Wait 3 0 second s. 3. Reconnect the power cab le to the scanner, the n press the Power switch to the on position. See also Check the cables Reset the scanner If you ...
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HP Scanjet 5000 - page 33
5. Use the Add/Remove tool (i n Windows Vista, the Programs and Features tool) from the Control Pan el to uninstall the follo wing applicatio ns: • HP Scanjet 7000 Document ISI S/TWAIN or H P Scanjet 5000 Document I SIS/ TWAIN • HP Scanjet 7000 Uti lities or HP Sc anjet 5000 Uti lities 6. Reinstall using the HP Scanni ng Software C D that came ...
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HP Scanjet 5000 - page 34
NOTE: The scanner lamp does no t turn off when paper i s in the document feeder, when in Instant Lamp On mode, and whe n Energy Savings is turned off. Scanner doe s not scan r ight away Make sure the scanner hat ch is closed, and that the power swit ch on the back of the scanner is in the on position. If the scanner ha s not been used for awhile, t ...
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HP Scanjet 5000 - page 35
See also • Clean the scanne r glass • Reduce file size wi th hardware compression Scanned pages are out of order at the scan destination Verify that the page orde r of the original docume nt is correct before i nserting into the document feeder. Make sure that there a re no staples, paper cli ps, or any other attache d material (such as adhesiv ...
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HP Scanjet 5000 - page 36
Scanned images are not straigh t Verify that the docu ment feeder guides ar e centered on the scanner an d set to an appropriate widt h for the original b eing scanned. Make sure the paper guid es touch the edges of the origin al. Vertical white stripe s appear on the printe d page The destination printer might be out of t oner or ink. Scan a d iff ...
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HP Scanjet 5000 - page 37
4. Restart your computer. 5. If the problem persist s, the butt ons might be d isabled outside o f the HP Scanner Tools Utility. Tr y the follow ing procedure : a . Open Control Panel , select Scanners and Cameras , and then select your scanner model from th e list. b . Display the sca nner properties: • Windows 2000 : Click Properties . • Wind ...
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HP Scanjet 5000 - page 38
See also • Document loading ti ps • Hardware Misfeed (M ultipick) Detection • Clean the pap er path • Clean the rollers • Replace the rollers Scanning fragile originals To safely sca n fragile origin als (photog raphs or document s on wrinkled or very lightweig ht paper) place originals in a clear, heavyweight docu ment sleeve that is no ...
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HP Scanjet 5000 - page 39
The bottom of the scan ned image is cut off By default, the scanning soft ware can scan media that is up to 356 mm (14 in) long. For longer pages, the end of the docum ent is not included in the scanned i mage. Verify that you have specified an appropriat e page si ze in the scanning software. See also Scan extra long documents The scanne d images ...
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HP Scanjet 5000 - page 40
Clear jams from the s canner paper path To clear a paper j am: 1. Open the scanner hatch. 2. Remove the or iginals or any obstructi ons from the paper path. 3. Remove any d ebris (paper , st aples, clips, etc.) that you see in the paper pat h. 4. Close the scanner h atch until it snaps into place. 5. Reload the unsca nned original s in the document ...
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HP Scanjet 5000 - page 41
Contact HP Support For support contact informatio n, see the printed Getti ng Started Guide that ca me with the scanner, or see www.hp.com/support . Contact HP Support 39 ...
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HP Scanjet 5000 - page 42
6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the abilit y to enable and disable scanner bu ttons. NOTE: The scanner User Guide i s available in a Help format that is readable by most screen readers. To find this file, click Start , point to Programs or All Programs , point to HP , point to Scan ...
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HP Scanjet 5000 - page 43
To turn off the scann er buttons, follow t hese steps: 1. Open the HP Scanner Tools U tility. 2. On the Profiles tab, select the Disable front panel buttons check box. To turn on the scanner butt ons, clear the Disable front panel b uttons check box. NOTE: You must have administrative privi leges on the co mputer to cha nge the setting of this chec ...
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HP Scanjet 5000 - page 44
Index A accessibility 40 applications scan from 12 B Back button 4 black scans troubleshoot 33 blurry images 32 buttons scanner front panel 3 C cables troubleshoot 28 Cancel button 4 Care Pack Services 41 clean paper path 20 rollers 21 scanner glass 19 cleaning cloth 20 Color dropout 17 crooked images 34 customer support 39 cut-off images troublesh ...
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HP Scanjet 5000 - page 45
replace rollers 24 reset scanner 30 rollers clean 21 repla ce 24 S scan cards 11 feeding problems 35 files too large 34 fragile items 36 from HP Smart Document Scan Softw are 12 from other programs 12 paper originals 9 scan profiles 14 scanner front panel buttons 3 reset 30 Scanner hardware compression 16 scanner lamp troubleshoot 4, 31 screen read ...
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