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Manuale per l’uso AT&T 999-507-144

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    AT&T 999-507-144 MERLIN ® PIus COMMUNICATIONS SYSTEM System Manual ...

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    Welcome... ...to the magic of MERLIN. Your MERLIN ® Plus Communications System is ready when you are. Once it's installed, you can begin using it immediately. You can use the MERLIN Plus system voice terminals the same way you use ordinary telephones. But sooner or later you'll want to take advantage of the system's advanced technol ...

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    CALL: TO ORDER COPIES OF THIS MANUAL Cincinnati Contract Service Organization Document Distribution Center on 800-252-4076. FAX : 513-352-7031 ATTMAIL: Free form to !docdist Please include your name and telephone number with your order information While reasonable efforts were made to ensure that the information in this document was complete and ac ...

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    Contents Section 1: Introduction What's in This Manual 1-1 How to Use This Manual 1-3 The MERLIN Plus Communications System 1-5 Section 2: Planning the System Introduction 2-1 System Configuration Form 2-3 Line Assignments Form 2-7 Call Restrictions and Allowed Lists Directory 2-13 System Speed Dial Directory 2-17 FORMS: System Configuration F ...

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    Section 1: Introduction ...

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    What's in This Manual You'll find the information in this MERLIN ® Plus Communications System manual convenient y divided into eight sections, as described below. You'll also find ten copies of the MERLIN Plus System User's Card in the back of this binder. In addition to the manual, this package also includes a MERLIN Plus Syst ...

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    USER'S CARD This card is a handy reference for anyone who uses a MERLIN Plus system voice terminal (telephone) on the job. Give one to everyone in your business who uses a voice terminal. MERLIN PLUS SYSTEM This guide offers self-paced instructions on using the MERLIN Plus system TRAINING MANUAL features. Make the guide available to everyone i ...

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    How to Use This Manual ADMINISTERING A NEW SYSTEM? MAKING CHANGES TO A RUNNING SYSTEM? MANAGING INCOMING CALL TRAFFIC AS SYSTEM ATTENDANT? USING A VOICE TERMINAL FOR THE FIRST TIME? HAVING TROUBLE WITH THE SYSTEM? How you should use this manual at any particular time depends on what you want to do, as the following information suggests. Use the inf ...

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    The MERLIN Plus Communications System THE CONTROL UNIT THE VOICE TERMINALS 5-Button The basic MERLIN Plus system supports up to four outside telephone lines and eight voice terminals (MERLIN system telephones). To accommodate your growing communications needs, the system expands easily and economically to support up to eight outside lines and 20 vo ...

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    10-Button 10-Button HFAI 34-Button Deluxe 34-Button BIS The 10-button voice terminal has an Intercom button and nine additional buttons above the dial pad that you can use for outside lines and programmable features. The 10-button HFAI voice terminal has a built-in speaker that allows you to answer and talk on intercom calls without liking the hand ...

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    Section 2: Planning the System ...

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    Introduction You can begin making and receiving calls as soon as your MERLIN ® Plus Communications System is installed. But to take full advantage of the system's power, you should customize it to fit your business needs. Customizing the system is called administering the system throughout this manual. Administering the system involves enteri ...

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    System Configuration Form DIAL SIGNALS LONG DISTANCE DIALING VOICE TERMINALS Use the System Configuration Form to record information about the following: ● Dial Signals ● Long Distance Dialing ● Voice Terminals ● Outside Telephone Lines The following information should help you make the appropriate entries for your system on the System Conf ...

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    Intercom 10 Intercom 19 Intercoms 11 through 29 PAGING GROUPS By design, the intercom 10 position is the primary call-handling position in the system, and it is also the system administration point. You must, therefore, assign intercom number 10 to the voice terminal at the system attendant's location. For easy system administration, the voice ...

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    The system also assigns intercoms 10 through 19 to Paging Group 1 and intercoms 20 through 29 to Paging Group 2. You can keep these groups as they are, or you can change the makeup of Paging Groups 1 and 2 during system administration to fit the needs of your business. You can assign as few or as many voice terminals as you want to Groups 1 and 2. ...

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    Line Assignments Form OUTSIDE TELEPHONE The information in the lower area of the Line Assignments Form, under the LINES heading "Outside Telephone Lines," is almost identical to the information under the same heading on the System Configuration Form you've already completed. The only difference is that the leftmost column is headed & ...

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    FIGURE 2-1 Original Line Assignments MERLIN Plus system line administration offers you these options: ● Customize the line assignments on some or all of your voice terminals. ● Keep the original line assignments on some or all of your voice terminals. The following paragraphs offer guidelines for choosing a line assignment option for each voice ...

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    Customized Line As you decide whether to customize the line assignments to one or more voice Assignments terminals, review your business calling patterns and each person's telephoning responsibilities. You may find that customizing line assignments can help you control costs and increase the efficiency of your communications system. Let's ...

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    Figure 2-2 shows how you might customize the line assignments to the buyer's, the manager's, and the clerk's voice terminals to best meet their individual needs and responsibilities. FIGURE 2-2 Customized Line Assignments Line A = Primary listed telephone number Line B = Second listed telephone number Line C = Third listed telephone ...

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    Original Line Assignments AUTOMATIC LINE SELECTION SEQUENCE Review the responsibilities of the people in your business and the special characteristics of your outside lines. Then decide which, if any, should have customized line assignments. (Your System Configuration Form shows the telephone number and line type for each of your outside telephone ...

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    Immediate Ring Delayed Ring No Ring In the "Intercom No. " column . . . Find the intercom numbers for the voice terminals you want to program with special line selection sequences. Write the line selection sequences in the appropriate spaces in the "Automatic Line Selection Sequence" column. (For example, if you want the voice t ...

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    Call Restrictions and Allowed Lists Directory OUTWARD RESTRICTED TOLL RESTRICTION You can use call restrictions to prevent some or all voice terminals from making outside calls (both local and long distance) or from making long distance calls. Then you can use allowed lists of numbers and/or special speed dial codes to permit restricted voice termi ...

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    ALLOWED LISTS ● ● ● ● Allowed Lists Named Under "Call Restrictions" . . . Put a check mark in the "Toll Restricted" column next to the intercom numbers for those voice terminals you want to place toll restrictions on when you administer the system. If you plan to administer the system with a 10-button voice terminal, you ...

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    Allowed Lists Created Allowed Lists Assigned Under "Allowed Lists" . . . Write area codes, local exchange codes, etc., on the lines next to the "Item" numbers to create your allowed lists. Now that you've created some allowed lists, you should decide how you want to assign them to restricted voice terminals when you adminis ...

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    System Speed Dial Directory You can assign system speed dial codes to frequently called telephone numbers. Then people in your business can call any of these telephone numbers by dialing its 3-character code. You can also assign these codes to account numbers that you want to print out on call reports if your system has the Call Report (often refer ...

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    CALL REPORT With the Call Report feature, your system prints out a report on every call that meets the criteria you set during system administration. Figure 2-3 shows C 08/21/86 11:01 C 08/21/86 11:05 C 08/21/86 13:15 C 08/21/86 14:05 C 08/22/86 09:43 C 08/22/86 10:12 C 08/22/86 11:15 C 08/22/86 14:25 C 08/23/86 11:15 C 08/24/86 08:10 9090334 78790 ...

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    In the "Account Number" column . . . Write the account numbers next to 3-character dial codes that do not already have telephone numbers next to them. In the "Name" column . . . Write the name of the person or organization to identify each account number. You should now have a complete set of planning forms. Keep them together i ...

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    System Configuration Form Dial Signals Long Distance Dialing ❑ Touch-Tone ❑ Toll Prefix ❑ Rotary (pulse) ❑ Area Code Only Voice Terminals Intercom Number Name Location 10 (Attendant) 11 12 13 14 15 16 17 18 19 (Call Report) 20 21 22 23 24 25 26 27 28 29 Outside Telephone Lines Paging Groups Group 1 Group 2 Control Unit Jack Telephone Number ...

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    Line Assignments Form Automatic Line Selection Sequence Name Ico m No. Line A Line B Line C Line D Lin e E Line F Lin e G Line H 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Outside Telephone Lines Lines Telephone Number Line Type A B C D E F G H Line Assignments Form 2-23 ...

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    Call Restrictions and Allowed Lists Directory Call Restrictions Intercom Number Unrestricted Tol l Restricted Outwar d Restricted Allowed Lists Assigned 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Allowed Lists List 01 List 02 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 Call Restrictions and ...

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    List 03 List 04 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 List 05 List 06 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 List 07 List 08 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 2-26 Section 2: Planning the System. ...

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    System Speed Dial Directory Dial Restriction Code Telephone Number Account Number Name Override #60 #61 #62 #63 #64 #65 #66 #67 #68 #69 #70 #71 #72 #73 #74 #75 #76 #77 #78 #79 #80 #81 #82 #83 #84 #85 #86 #87 #88 #89 #90 #91 #92 #93 #94 #95 #96 #97 #98 #99 System Speed Dial Directory 2-27 ...

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    Section 3: Administering the System ...

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    Introduction ● ● INITIA L ADMINISTRATION You can begin using your MERLIN ® Plus Communications System right now. Just make sure the system is set to generate the right dial signals for your outside telephone lines and to recognize the long distance dialing procedure for your area. To make these simple checks, see "Dial Signals" and & ...

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    Administration Preview PLANNING FORMS The information about your system recorded on the planning forms listed KEY SYSTEM COMPONENTS Control Unit below is important to both initial and ongoing system administration. ● System Configuration Form ● Line Assignments Form ● Call Restrictions and Allowed Lists Directory ● System Speed Dial Directo ...

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    Administrator/Attendant Console A 34-button deluxe voice terminal (Figure 3-2), which has a button with lights every outside line and voice terminal, is the ideal administrator/attendant console. The Line Buttons (above the dial pad) and the Auto Intercom Buttons (to the right of the dial pad) give you one-touch access to each line and voice termin ...

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    FIGURE 3-2 34-Button Administrator/Attendant Console Line Buttons Auto Intercom Buttons T T/P Switch P H i Volume Control Lo Dial Pad Administration Preview 3-5 ...

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    FIGURE 3-3 10-Button Administrator/Attendant Console Line Buttons T T/P Switch P H i Volume Control Lo Dial Pad 3-6 Section 3: Administering the System ...

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    ADMINISTRATION MODE As you just learned, you administer the system from the administrator/attendant position with the console in administration mode. The information under the next three headings tells you how to: ● Make button labels for the administrator/attendant console ● Enter administration mode, ● Leave administration mode The button l ...

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    Entering Administration Mode To enter administration mode: 1 2 Slide the T/P switch on the left side of the console to P (down). The green lights next to the line buttons begin flashing. The console rings every five seconds to remind you that it's in programming mode. Touch Administer, or dial #01. The green lights go off. The red lights go on ...

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    Centralized Programming COPY To program voice terminals from the administrator/attendant console. do the following: 1 2 3 4 5 Enter administration mode. Touch the Auto Intercom button or dial the intercom number for the first voice terminal you want to program. Touch Conference. Program the voice terminal according to the instructions in the Traini ...

  • AT&T 999-507-144 - page 42

    Cop y To copy line assignments, call restrictions, and most programmable features from one voice terminal ( the source ) to another voice terminal ( the target ), do the following: 1 Enter administration mode. 2 Touch the Auto Intercom button or dial the intercom number of the target voice terminal. 3 Touch Copy. 4 Touch the Auto Intercom number or ...

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    Basic Administration DIAL SIGNALS Reversing the Procedure LONG DISTANCE DIALING Reversing the Procedure SYSTEMWIDE LINE ASSIGNMENTS Basic administration should take no more than a few minutes. All the information you need should be on your System Configuration Form. Locate the column headed "Dial Signals" on the System Configuration Form. ...

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    PAGING GROUPS To set the systemwide line assignments, do the following: 1 2 3 4 5 Enter administration mode. The red lights go on next Administer and Restrict. Dial *4. Dial the number of outside telephone lines in your system. Touch Administer. The console beeps twice. Continue to administer the system, or leave administration mode. When you fille ...

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    Customized Line Assignments As you filled out the Line Assignments Form, you learned that customizing line assignments to voice terminals can help control costs and increase the efficiency of your communications system. All the information you need to customize line assignments should be on the Line Assignments Form. When you enter administration m ...

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    CUSTOMIZE LINE ASSIGNMENTS The check marks to the right of the intercom numbers on the Line Assignments Form should show how you plan to customize the line assignments to voice terminals. Customizing a voice terminal's line assignments is simply a matter of removing and adding lines. But keep the following points in mind: ● ● ● ● On ev ...

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    3 4 5 6 Remove all the lines from the voice terminal. To do this, touch each line button that has a green light on next to it. The green lights go off as you touch the the corresponding line buttons. Assign lines to the voice terminal in the order in which you want the lines to appear on the voice terminal's line buttons. NOTE: This should be ...

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    Systemwide Options ASSIGN CALL RESTRICTIONS TO VOICE TERMINALS 4 5 ADMINISTER ALLOWED LISTS This concluding phase of initial system administration includes instructions for . administering the following systemwide options: ● ● ● ● ● Call Restrictions Allowed Lists Call Reports (often referred to as SMDR) System Feature Reports System Spee ...

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    NOTE: You cannot administer this feature with a 10-button voice terminal. You must have a 34-button administrator/attendant console to assign allowed lists to voice terminals. In order to assign an allowed list to a restricted voice terminal, you first have to set up the allowed list in the system's memory. To set up an allowed list, do the fo ...

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    Assign or Remove Allowed Lists Use this procedure to assign an allowed list to a voice terminal or to remove an allowed list from a voice terminal. Your Call Restrictions and Allowed Lists Directory should show which lists to assign to each voice terminal. To 1 2 3 4 5 6 assign or remove an allowed list, do the following: Enter administration mode. ...

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    Control Unit Jack Minimum Length of Reported Calls 7 8 9 10 11 Dial *81. Dial two digits for the hour (00 through 23). Dial two digits for the minute (00 through 59). Touch Administer. The console beeps twice. Go on to assign Call Report to a control unit jack, or leave administration mode . The system automatically assigns station jack number 19 o ...

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    Type of Calls Reported You can set the system to report either outgoing calls only, or both outgoing and incoming talk. To set the type of calls reported, do as follows: 1 2 3 4 5 If you haven't already done so, enter administration mode. Dial *84. Dial the the one-digit code for the calls reported option you want: 1 = outgoing calls only 2 = ...

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    The telephone number can have up to 16 characters, including these special characters: – For a p (pause), touch Hold . – For an s (stop), touch Drop . – For an r (switchhook flash), touch Recall and then touch Hold . NOTE: This special character for the switchhook flash works only as the first character in a sequence of characters stored unde ...

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    Assign Codes to Account Numbers An account number on a call report allows you to identify the person or organization to whom the call should be charged. As you learned when you planned your system, you can store account numbers in the system under system speed dial codes. Your System Speed Dial Directory should show the codes you plan to assign to ...

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    Section 4: Using The Attendant Console ...

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    Overview THE ATTENDANT CONSOLE As your company's system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions that will help you transfer calls and use Auto Intercom buttons, the Loudspeaker Pag ...

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    FIGURE 4-1 The 34-button deluxe voice terminal Line Buttons Auto Intercom Buttons T T/P Switch P Hi Volume Control Lo Dial Pad 4-2 Section 4: Using The Attendant Console ...

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    FIGURE 4-2 The 10-button HFAI voice terminal Line Buttons T T/P Switch P Volume Control Hi Lo Dial Pad Overview 4-3 ...

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    ● ● ● ● ● ● ● Handling Calls As the system attendant, you will be answering most of the incoming calls. To handle the calls efficiently, you may find it helpful to know about the following features: Transferring calls Using the Auto Intercom buttons for people in your system Making announcement through the loudspeaker paging system, i ...

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    ● Screening Calls When you screen a call, you first discuss the call with the person to whom it is to be transferred. There are many reasons for consulting about the call. For example, a person may want to obtain a file before taking the call, may be busy and not want to answer the call at the moment, or may want the attendant to answer the call ...

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    To call someone in your MERLIN Plus system with one touch: 1 Touch the Auto Intercom button for the person you want to call. USING THE LOUDSPEAKER PAGE AND GROUP PAGE FEATURES The Loudspeaker Page or the Group Page feature makes it easy for you to announce calls to people who are not always at the same location. When a call comes in, you can put th ...

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    To use a programmed button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement. To page a group using a dial code: 1 Dial a code for the group you want to page. 70 = Page-All (all voice terminals in the s ...

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    To use a 10-button voice terminal to turn on the Message light at another voice terminal: a Dial #01. b Touch an Auto Intercom button, if you have one for the person. o r Dial the 3-character Send Message button code opposite the person's intercom number as found on the chart. If the Dial this If the Dial this person's Send person's ...

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    USING NIGHT SERVICE During the night or on weekends when you are off duty, you can still make it convenient for someone else, such as a guard, to answer calls. You do so with the Night Service feature. There are two ways to provide Night Service for your office: ● You may want to provide the person with a 34-button voice terminal that has all the ...

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    Section 5: Reference ...

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    Overview This section of the MERLIN ® Plus System Manual provides the information you need to program, administer, and use the many MERLIN Plus system features. It also tells you how to use the accessory equipment that you can add to your system. There are two main groups of information in this section: ● MERLIN Plus System Features includes tho ...

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    MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephone service both on a business-wide and personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The voice terminals (telephones) in the MERLIN Plus sys ...

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    Abbreviated Ringing When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind you of the other call. CONSIDERATIONS ADMINISTRATION PROGRAMM ...

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    CONSIDERATIONS ADMINISTRATION Most businesses will be satisfied with the quick method of entering account numbers on a call report. The general method is recommended for businesses that have many accounts, or in which there is no central accounting organization and users must invent their own codes. This feature can be used only with outside calls; ...

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    PROGRAMMING 1 2 3 4 5 HOW TO USE T O program a general Account Number Enter button (program this feature on a button with lights): Label the button Account Number Enter. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. Touch the button you want to ...

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    If you enter the account code incorrectly, keep the call in progress and repeat the above procedure. To use a button for a specific account number: 1 While you have a call in progress, touch the Account Number button for the particular account number to be recorded. Allowed Lists DESCRIPTION When the system is installed, people can use their voice ...

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    ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer allowed lists for your system, refer to the Allowed List Directory that you have filled out. To set up an allowed list: 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P and touching Administer. Dial a * and ...

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    To clear all the entries from an allowed list: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial a * and a 2-digit code (01 through 08) that corresponds to the number of the list you want to clear. 3 4 5 For example, to clear all entries from List 6, dial '06. Touch Drop. Touch Administer. The console b ...

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    PROGRAMMING Non e HOW TO USE Ask your system administrator what call restrictions, if any, he or she has assigned to your voice terminal. Auto Answer-All DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING NOTE: This feature requires a General Purpose Adapter and can be used with a modem, an answering machine, a facsimile machine, or a cordless t ...

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    HOW TO USE To have a modem, answering machine, or facsimile machine answer calls automatically: 1 Touch Auto Answer-All. The green light next to the button goes on. This feature remains active until you: 1 Touch Auto Answer-All again. The green light next to the button goes off. Auto Answer-Intercom DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAM ...

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    HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the button goes off. Auto Intercom DESCRIPTION CONSIDERATI ...

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    ADMINISTRATION None PROGRAMMING A button with lights is recommended but not required for the Auto Intercom feature. To program an Auto Intercom button for your voice terminal: 1 Label the button with a name and intercom number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you ...

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    CONSIDERATIONS If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to the center position and then back to P before programming this feature. The Automatic Line Selection order is for only out ...

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    CONSIDERATIONS ADMINISTRATION PROGRAMMING ● ● ● Basic Telephones — During an electrical power outage, your MERLIN Plus system will not function. However, you can plug a basic telephone (not a MERLIN Plus system voice terminal) into the AUX jack, and use it to place and receive calls .on Line A or Line E. Facsimile Machines — You can also ...

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    Use the basic telephone, facsimile machine, or modem and computer connected to the auxiliary jack as you normally would. Plug in the auxiliary telephone whenever you want to bridge or monitor Line A or Line E. Bridging DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE If you share a line with another person, you can join (or "br ...

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    Button-Free Line Operation DESCRIPTION Button-Free Line Operation allows people with 5-button or 10-button voice terminals to access lines, even though the lines do not appear on the voice terminal buttons. Therefore, those voice terminals have additional free buttons for needed programmed features. This feature is ideal for people who need several ...

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    PROGRAMMING HOW TO USE 2 3 4 5 6 Dial the intercom number or touch the Auto Intercom button for the voice terminal you are administering. A green light goes on next to the Auto Intercom button. Green lights go on next to the buttons of any lines already assigned to the voice terminal. Touch the line button until the green light next to it shows the ...

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    Call Pickup DESCRIPTION If you want to pick up a call that is ringing at another voice terminal, use the Call Pickup feature. CONSIDERATIONS ADMINISTRATION PROGRAMMING You can use this feature in three different ways: ● Option A — You can use a dial code and dial the intercom number of the ringing voice terminal. ● Option B — You can progra ...

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    HOW TO USE To pick up a call ringing at any other voice terminal using Option B: 5-20 Section 5: Reference 1 2 3 4 5 To program Option C: Label the button Call Pickup plus an intercom number. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. Touch t ...

  • AT&T 999-507-144 - page 85

    Call Report DESCRIPTION CONSIDERATIONS NOTE: This feature is used with a MERLIN Plus system data collector and an AT&T 475 printer or its equivalent. The Call Report feature, often called Station Message Detail Recording (SMDR), enables a business to keep records of incoming and outgoing calls. The information in a printed call report gives det ...

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    ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer the Call Reports options for your system, refer to the System Conjuration Form that you have filled out. To administer the various Call Reports options for your system: The Date and the Time. To set today's date: 1 2 3 4 5 ...

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    Control Unit Jack Assignment for the Call Report Feature. To specify the voice terminal jack to which the data collector and the printer will be connected (the system is factory-set for jack 19; if you are using a 10-button voice terminal for administration, you cannot change this assignment): 1 2 3 4 5 6 Enter administration mode by sliding the T/ ...

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    Type of Documented Calls. To specify the type of calls that will be documented (the system is set to have no calls reported): 1 2 3 4 5 Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *84. Dial a number code 0 through 2 to specify the kind of calls to be reported (the system is factory-set so that no calls are ...

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    ADMINISTRATION PROGRAMMING HOW TO USE If the administrator decides to store a System Speed Dial code with Restriction Override, all voice terminals in the system can use the code as a type of password that allows the person to access the outside number, regardless of toll or outward call restrictions previously placed on the voice terminal. (See &q ...

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    Centralized Programming DESCRIPTION The Centralized Programming feature allows the system administrator the convenience of programming-features onto individual voice terminals directly from the administrator/attendant console. In this way there is no need to go to each voice terminal to do the programming. This feature is useful when the administra ...

  • AT&T 999-507-144 - page 91

    Conference DESCRIPTION When you want people outside the MERLIN Plus system to join a call in progress, you can use the Conference feature. You can set up a conference call that includes up to two outside people and yourself. In addition, up to two people in your MERLIN Plus system can bridge onto the call. (See "Bridging.") CONSIDERATIONS ...

  • AT&T 999-507-144 - page 92

    To remove yourself from a conference without ending the call: Touch Hold. To rejoin the call: 1 Touch a line button associated with the call. To disconnect one outside line at a time from the call: 1 Touch Drop. 2 Touch the button of the line you want to disconnect. Copy DESCRIPTION CONSIDERATIONS 5-28 Section 5: Reference If there are two or more ...

  • AT&T 999-507-144 - page 93

    If your responsibilities do not include system administration, skip this information. To copy line and feature assignments from one voice terminal to another: 2 3 4 5 6 7 Enter administration mode by sliding the T/P switch to P and touching Administer. Dial the intercom number or touch the Auto Intercom button of the voice terminal to which you wan ...

  • AT&T 999-507-144 - page 94

    ADMINISTRATION PROGRAMMING HOW TO USE 5-30 Section 5: Reference If two or more voice terminals in the system will have the same line assignments, the administrator can use the Copy feature to copy the line assignments from one voice terminal to another. (See "Copy.") A line jack with nothing plugged into it is called a nonequipped line ap ...

  • AT&T 999-507-144 - page 95

    Do Not Disturb DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING When you are busy and do not want to receive calls, you can touch the Do Not Disturb button, if you have programmed one onto your voice terminal. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring. Calls transferr ...

  • AT&T 999-507-144 - page 96

    Dro p DESCRIPTION CONSIDERATIONS If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect one outside line at a time from a conference call, use the Drop feature. For more information about using this feature, see "Conference." If you press the switchhook, you cut off everyone on the conference c ...

  • AT&T 999-507-144 - page 97

    Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. CONSIDERATIONS You can have up to three paging groups. The Page-All group consists of all voice terminals in the system; groups 1 and 2 ca ...

  • AT&T 999-507-144 - page 98

    PROGRAMMING 3 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 4 Touch Administer. The console beeps twice. 5 Follow the last three steps for each paging group you want to administer. 6 Leave admi ...

  • AT&T 999-507-144 - page 99

    HOW TO USE You can use a programmed button or a dial code to access this feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement. To page a group using a dial code: 1 Touch ...

  • AT&T 999-507-144 - page 100

    HOW TO USE If you have a 10-button HFAI voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI/Mic. If you have a 34-button BIS voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI. Hol d DESCRIPTION When you need to put someone on hold, use the Hold feature. CONSIDERATIONS When you leav ...

  • AT&T 999-507-144 - page 101

    Hold Retrieve DESCRIPTION If you have a 5-button voice terminal and do not have a line button for a call that you have received or that has been transferred to you, you can still put it on hold using the Hold button. To retrieve the call, you can use a dial code or program a Retieve Call button. CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE ...

  • AT&T 999-507-144 - page 102

    You can use a programmed button or a dial code for the Hold Retrieve feature. To use a Retrieve Call button to retrieve a held call: 1 Touch Retrieve Call. To use a dial code to retrieve a held call: 2 Dial #*. Intercom DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique 2-digit intercom number. You can dial intercom nu ...

  • AT&T 999-507-144 - page 103

    PROGRAMMING HOW TO USE To place an intercom call iwth a voice announcement. None 1 2 3 4 Touch Intercom. Lift your handset. Dial the 2-digit intercom number for the voice terminal you want to call. When you hear a beep, speak into your handset. o r If you hear ringing, wait for the person to answer. Intercom Preference DESCRIPTION If you want a voi ...

  • AT&T 999-507-144 - page 104

    Last Number Redial DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE With a Last Number Redial button, you can redial with one touch the number you dialed most recently. You do not need to do anything to save this number. If you want to save the programmable buttons on your voice terminal for other features, you may prefer to use a d ...

  • AT&T 999-507-144 - page 105

    Lights DESCRIPTION The lights next to the line buttons on your MERLIN Plus system voice terminal allow you to know immediately the status of any of your lines. There is also a light next to the Message button, and, on most voice terminals, there is a light next to the Speaker button. Lights Line Status Red light steady This is either the line you a ...

  • AT&T 999-507-144 - page 106

    CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE None None None None Line Request DESCRIPTION If all the lines that appear on your voice terminal are busy, you can still request the use of one of these lines. When the line becomes available, the system alerts you. CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE None None None To request a ...

  • AT&T 999-507-144 - page 107

    Line Select DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has more than one outside line, you can select a line other than your primary line for an outside call. None None None To select a s ...

  • AT&T 999-507-144 - page 108

    PROGRAMMING HOW TO USE Buttons with lights are recommended for the Loudspeaker Page feature. To program a Loudspeaker Page button for your voice terminal: 1 2 3 4 5 6 Label the button Loudspeaker Page. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive call ...

  • AT&T 999-507-144 - page 109

    Manual Signaling DESCRIPTIO N CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You can use a Manual Signaling button to generate a beep at a coworker's voice terminal. Most often, this feature is used by a boss who wants to buzz his or her secretary. Assign a Manual Signaling button to each person you want to signal. You can signal someone ...

  • AT&T 999-507-144 - page 110

    To place an intercom call using a Manual Signaling button: 1 2 3 4 Touch Intercom. Touch Speaker. Touch the Manual Signaling button for the person you want to call. When you haer a beep, lift your handset. Message DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE When the light next to the Message button is on, your MERLIN Plus syste ...

  • AT&T 999-507-144 - page 111

    Monitor-on-Hold DESCRIPTION When someone puts your call on hold, you can turn on your voice terminal's built-in speaker, hang up, and continue working while you wait for the person to return to the call. CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE Non e Non e Non e To turn on your speaker until you are taken off hold: 1 When you have ...

  • AT&T 999-507-144 - page 112

    CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE ● The backup person can also answer calls that come in after hours by programming a Call Pickup button so that he or she can pick up calls at the administrator/attendant console. Since the attendant console has all the lines of your MERLIN Plus system, the person answering calls after hours can ...

  • AT&T 999-507-144 - page 113

    CONSIDERATIONS In order to use any one of these five one-touch dialing features, you must program it onto an available button on your voice terminal. ADMINISTRATION None PROGRAMMING If you want to use any of the five One-Touch Dialing features, you must program them onto your voice terminal. For programming procedures for each of the features, see ...

  • AT&T 999-507-144 - page 114

    If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Outside Auto Dial DESCRIPTION You can use Outside Auto Dial to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, and PBX, Centrex, or Custom Calling feature codes. You can include up to 16 numbers and special ...

  • AT&T 999-507-144 - page 115

    HOW TO USE To dial an outside number with one touch: 1 2 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on, and you hear dialing. When you hear the other person answer, lift your handset. If the line is busy or if no one answers: 1 Touch Speaker to cancel the call. ...

  • AT&T 999-507-144 - page 116

    PROGRAMMING HOW TO USE 4 5 NOTE: If another voice terminal in your system has that line, you must remove it from that voice terminal by dialing the intercom number for that voice terminal and touching the line button that corresponds with that line so the green light next to it goes off. Touch Administer. The console beeps twice Leave administratio ...

  • AT&T 999-507-144 - page 117

    CONSIDERATIONS Personal Speed Dial uses a dialing code. You do not place these codes on a voice terminal button. The attendant or administrator at Intercom 10 cannot use code #01. You may need to program a pause, stop, or switchhook flash into a Personal Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle ...

  • AT&T 999-507-144 - page 118

    Personalized Ringing DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING To make it easy for the right person to pick up calls in a group office, people in this type of office may want to program their voice terminals with a ringing pattern that is easier for each person to identify. There are eight different ringing patterns available. Once you ...

  • AT&T 999-507-144 - page 119

    ADMINISTRATION None PROGRAMMING The Privacy feature requires a button with lights. To program a Privacy button for your voice terminal: 1 Label the button Privacy. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to pr ...

  • AT&T 999-507-144 - page 120

    ADMINISTRATION If your responsibilities do not include system administration, skip this information. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *57. The green light goes on next to those lines that cannot be bridged or monitored. 3 If you want to change the Privacy setting of either Line A or Line E, ...

  • AT&T 999-507-144 - page 121

    ADMINISTRATION The system administrator can program features onto individual voice terminals by using the Centralized Programming feature. (See "Centralized Programming.") Individual feature programming codes are provided in programming instructions in the reference description for each programmable feature and in Section 6, "Quick R ...

  • AT&T 999-507-144 - page 122

    If you have PBX, Centrex, or Custom Calling features, you must touch Recall any time instructions call for a switchhook flash. By touching the Recall button, you automatically place a specially timed pause onto the line. If you press the switchhook instead, you disconnect your call. ADMINISTRATION Non e PROGRAMMING Non e HOW TO USE To use Recall as ...

  • AT&T 999-507-144 - page 123

    HOW TO USE To have all your calls ring immediately at your voice terminal: 1 Touch Ring Option Override. If you have programmed this feature on a button with lights, the green light goes on. To return to your programmed line ringing: 1 Touch Ring Option Override again. The green light goes off. Ringing Line Preference DESCRIPTION CONSIDERATIONS ADM ...

  • AT&T 999-507-144 - page 124

    Ringing Options DESCRIPTION You can designate incoming calls to ring immediately at your voice terminal, ring at a second voice terminal if they are not answered at the first one after three rings (delayed ring), or not ring at all. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them. Howeve ...

  • AT&T 999-507-144 - page 125

    4 Repeat steps 2 and 3 for each line button you want to program. 5 When you are finished programming, slide the T/P switch to the center position. HOW TO USE Even if you program the lines on your voice terminal not to ring, you can tell if a call comes in for you because the green light next to the line button still flashes. To answer the call: 1 T ...

  • AT&T 999-507-144 - page 126

    PROGRAMMING HOW TO USE To program a Saved Number Redial button for your voice terminal: 1 Label the button Saved Number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 Dial *74 (you do not need to dial ...

  • AT&T 999-507-144 - page 127

    Send Message DESCRIPTION The system attendant can turn on the Message light at the voice terminals of people in the MERLIN Plus system in order to alert them that they have a message. (See "Message.") CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE The Message light at voice terminals in the system can only be turned on at the attend ...

  • AT&T 999-507-144 - page 128

    Speaker DESCRIPTION If the person's intercom number is: Intercom 10 Intercom 11 Intercom 12 Intercom 13 Intercom 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Dial this Send Message button code: #2 2 #2 1 #2 0 #1 9 #1 8 #1 7 #1 6 #1 5 #1 4 #1 3 If the person's intercom number is: Intercom 20 Intercom 21 Intercom 22 Interc ...

  • AT&T 999-507-144 - page 129

    CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE There are three main ways to use your speaker: ● On-Hook Dialing— Without lifting your handset, turn on the voice terminal speaker and dial an outside or intercom number. (You can also use the one-touch dialing features for this purpose. See "One Touch Dialing.") ● Monitor-on-Hold ...

  • AT&T 999-507-144 - page 130

    To use Monitor-on-Hold: 1 When you have been put on hold, touch Speaker. 2 Hangup. 3 When you hear the other person return to the call, lift your handset and continue the call. To use Group Listening: 1 Without hanging up, touch Speaker, and continue your conversation. Special Characters in Dialing Sequences DESCRIPTION CONSIDERATIONS ADMINISTRATIO ...

  • AT&T 999-507-144 - page 131

    Stop Switchhook Flash Touch-Tone Enable Program a stop into a dialing sequence to wait for a second dial tone. For example, you may need to program a stop between a local telephone number and an alternate long distance authorization code. 1 Dial the local telephone number (seven digits). 2 Touch Drop (Stop). 3 Dial the authorization code (five or s ...

  • AT&T 999-507-144 - page 132

    The system features that can be printed on the System Feature Report are: CONSIDERATIONS ADMINISTRATION 5-68 Section 5: Reference ● ● ● ● ● ● Group Page groups Call restrictions for each voice terminal Allowed list assignments for each voice terminal Transfer Return Interval Call Report settings, such as the minimum call duration of a c ...

  • AT&T 999-507-144 - page 133

    3 4 5 6 7 Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is May 16, 1986, dial *80 05 16 86. Touch Administer. The console beeps twice. Leave administration mode by sliding the T/P switch to the center position. To set the current tim ...

  • AT&T 999-507-144 - page 134

    5 Leave administration mode by sliding the T/P switch to the center position. Complete System Report. To print out a system administration report and a report for every voice terminal in your system: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *60. The printer prints the reports as it receives data fro ...

  • AT&T 999-507-144 - page 135

    3 Touch the Auto Intercom button(s) or dial the intercom number(s) of the voice terminal(s) for which you want a report. The printer prints the report as it receives data from the system. 4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center position. Printout Cancellation. To cancel a prin ...

  • AT&T 999-507-144 - page 136

    CONSIDERATIONS When the administrator resets the system, all programming done for any voice terminal in the MERLIN Plus system is erased. If the administrator has administered customized line assignments for any voice terminal, these are erased also, and the line configuration is returned to square operation. ADMINISTRATION PROGRAMMING HOW TO USE S ...

  • AT&T 999-507-144 - page 137

    CONSIDERATIONS You can program a System Speed Dial code for an area code and an exchange. Then when you want to dial a telephone number that begins with this area code and exchange, you can dial the speed dial code or touch the button ADMINISTRATION programmed for the speed dial code, and then dial the remainder of the telephone number. The MERLIN ...

  • AT&T 999-507-144 - page 138

    PROGRAMMING To assign System Speed Dial codes to frequently dialed telephone numbers: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial the code (#60 to #99) that you are assigning to the telephone number. 3 Dial one of the following codes: – Dial *90 to assign the Speed Dial code. For example, if you want ...

  • AT&T 999-507-144 - page 139

    HOW TO USE In order to use the System Speed Dial feature, you can use a speed dial code or program a button. To place a call by dialing a System Speed Dial code: 1 Lift your handset. 2 Dial a System Speed Dial code (#60 through #99). To place a call using a button programmed for a specific System Speed Dial code: 1 Lift your handset. 2 Touch the Sy ...

  • AT&T 999-507-144 - page 140

    Toll Prefix Setting DESCRIPTION CONSIDERATIONS ADMINISTRATION If your voice terminal does not respond when you slide the Test/Program switch to T, check Section 7, "Troubleshooting," for possible causes and recommended action. In most telephone systems people must dial a toll prefix (a 1 or a 0) before they dial an-area code and telephone ...

  • AT&T 999-507-144 - page 141

    PROGRAMMING HOW TO USE Tones DESCRIPTION None Ask your administrator whether you need to dial a toll prefix ( a 1 or a 0) before you dial an area code and a telephone number. Your MERLIN Plus system or your voice terminal provides the following tones to inform you of the progress of a call you are placing or are about to place. There are also tones ...

  • AT&T 999-507-144 - page 142

    CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE The MERLIN Plus system also provides you with the following ringing sounds or voice announcements so that you know immediately what kind of all you are receiving. If you hear this type of ring or You are receiving this kind of announcement call One short and one long ring Transferred Call A voice ...

  • AT&T 999-507-144 - page 143

    CONSIDERATIONS None ADMINISTRATION If your responsibilities do not include system administration, skip this information. To set your system for rotary dialing: PROGRAMMING HOW TO USE 1 2 3 4 Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *39. Touch Administer. The console beeps twice. Leave administration mod ...

  • AT&T 999-507-144 - page 144

    Touch-Tone Enable NOTE: This feature is for rotary lines only. DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authori ...

  • AT&T 999-507-144 - page 145

    Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer outside calls to someone else in your MERLIN Plus system. There are three ways to transfer calls: CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE ● ● ● Option A—Simple Transfer You can ask the person to whom you are transferring the call if he or she wants ...

  • AT&T 999-507-144 - page 146

    3 Announce the call and ask if it will be accepted. No ? a Touch the held call's line button. b Advise the caller. c Hang up. Yes? a Hang up. To transfer a call using Option B, One-Touch Transfer: 1 With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call. 2 When you hear a beep, you can ann ...

  • AT&T 999-507-144 - page 147

    Transfer Return Interval DESCRIPTION When someone in the MERLIN Plus system transfers a call and it is not answered, the call returns to the sender. When the system is first installed, it is set to return calls after three rings. The system administrator can change that setting so that calls ring as many as nine times before they return to the pers ...

  • AT&T 999-507-144 - page 148

    CONSIDERATIONS If someone in the MERLIN Plus system has the Voice Announcement Disable feature programmed for his or her voice terminal, he or she cannot hear a Group Page announcement. If you use the Voice Announcement Disable feature on a 10-Button Hands- Free Answer on Intercom (HFAI) Voice Terminal, you deactivate the Hands- Free feature. Howev ...

  • AT&T 999-507-144 - page 149

    Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use for easier call-handling or a basic telephone that is connected to the MERLIN Plus system but which you can use off-premises. The information included in "Accessory Equipment" ...

  • AT&T 999-507-144 - page 150

    FIGURE 5-1 A basic telephone connected to an OPTI CONSIDERATIONS You can also use accessories with your MERLIN Plus system that work similarly to basic telephones. These accessories include auto-dial modems, facsimile machines, credit phones, answering telephones, manual dial modems, auto dialers, and answering machines. The following devices suppo ...

  • AT&T 999-507-144 - page 151

    Once you have assigned lines to a basic telephone, be sure to provide the person using the telephone with a list of the codes for the lines he or she has access to. Basic telephones are able to receive ringing intercom calls, but not intercom calls with voice announcement. Therefore, you must program the Voice Announcement Disable feature for the t ...

  • AT&T 999-507-144 - page 152

    HOW TO USE 5 If you want to change the order in which the system selects available lines for this telephone, assign an Automatic Line Selection sequence. a While in programming mode, dial **. b Touch the line buttons in the order you want them to be selected. c When you are finished programming the basic telephone, slide the T/P switch to the cente ...

  • AT&T 999-507-144 - page 153

    Basic Telephone and Modem Interface DESCRIPTION CONSIDERATIONS The Basic Telephone and Modem Interface (BTMI) allows you to connect most types of telephone and data devices to your MERLIN Plus system, including auto-dial modems, facsimile machines, credit phones, and answering telephones. FIGURE 5-3 The Basic Telephone and Modem Interface FIGURE 5- ...

  • AT&T 999-507-144 - page 154

    ADMINISTRATION HOW TO USE If your responsibilities do not include system administration, skip this information. If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate or no ring. You can also specify the order of lines for the ...

  • AT&T 999-507-144 - page 155

    Data Collector and Printer DESCRIPTION The MERLIN Plus system Data Collector uses information from the Call Report and System Feature Report features and transmits the material from the MERLIN Plus system to a printer. You can connect the data collector to an available voice terminal jack on the control unit. CONSIDERATIONS FIGURE 5-5 A data collec ...

  • AT&T 999-507-144 - page 156

    ADMINISTRATION Non e HOW TO USE Non e General Purpose Adapter DESCRIPTION CONSIDERATIONS ADMINISTRATION HOW TO USE With the General Purpose Adapter (GPA) you can connect to your voice terminal Touch-Tone ( not rotary ) equipment such as manual dial modems, auto dialers, answering machines, and telephone extensions (including cordless telephones). F ...

  • AT&T 999-507-144 - page 157

    Originating a Call Using an Automatic Answering Device ● Use the Basic Operation switch position if you only originate calls with your telephone or data device. You may also answer incoming calls using your telephone or data device. However, incoming calls ring only at your voice terminal, not at the telephone or data device. ● Use the Automati ...

  • AT&T 999-507-144 - page 158

    ADMINISTRATION None HOW TO USE To place a call using your headset: 1 Touch On/Quiet on the headset adapter. The green light next to the button goes on. 2 Dial the outside number. To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang up: 1 Touch Off on the headset adap ...

  • AT&T 999-507-144 - page 159

    CONSIDERATIONS ● ● ● ADMINISTRATION FIGURE 5-8 The Paging Jack on the MERLIN Plus system Control Unit To control the loudness of the loudspeaker paging system, including the background music throughout the building, or to turn off the background music, the system administrator can dial a code at the administrator/attendant console for the pre ...

  • AT&T 999-507-144 - page 160

    HOW TO USE 2 Dial one of the following codes to set the volume you prefer: – Dial *16 to turn off the background music. – Dial *17 to set the volume to low. – Dial *18 t O set the volume to medium. – Dial *19 to set the volume to high. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the T/P switch to the ...

  • AT&T 999-507-144 - page 161

    CONSIDERATIONS ADMINISTRATION FIGURE 5-9 The Music-on-Hold Jack (MOH) on the MERLIN Plus system control unit In order to control the loudness of the Music-on-Hold and the background music for the building, the system administrator can dial a code at the administrator/attendant voice terminal for the preferred volume. The administrator can also turn ...

  • AT&T 999-507-144 - page 162

    3 4 1 2 3 4 Touch Administer. The console beeps twice. HOW TO USE Leave administration mode by sliding the T/P switch to the center position. If you want to set the volume on the background music for the building or turn the music off, dial one of the following codes: Enter administration mode by sliding the T/P switch to P and touching Administer. ...

  • AT&T 999-507-144 - page 163

    CONSIDERATIONS ADMINISTRATION HOW TO USE FlGURE 5-10 The Off-Premises Telephone Interface For more information about basic telephones, see "Basic Telephones." If your responsibilities do not include system administration, skip this information. If you do not want the off-premises telephone to ring on every line, you can specify which line ...

  • AT&T 999-507-144 - page 164

    Supplemental Alert Adapter DESCRIPTION You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system so that people working in noisy or remote areas of a building can be alerted when a call rings. When you activate the Supplemental Alert Adapter (SAA) and a voice terminal rings, the adapter automatically activates the ...

  • AT&T 999-507-144 - page 165

    ADMINISTRATION None HOW TO USE To set up your SAA: 1 Unplug the appropriate voice terminal from its modular wall jack, and plug it into the jack labeled V.T. on your SAA. 2 Plug one end of the modular cord into the jack labeled C.U. on the SAA and the other end into the voice terminal's modular wall jack. 3 Plug the modular cord from the extra ...

  • AT&T 999-507-144 - page 166

    Section 6: Quick Reference Guides ...

  • AT&T 999-507-144 - page 167

    Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for the MERLIN ® Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5, "Reference." Before you perform the steps given for any procedure, you firs ...

  • AT&T 999-507-144 - page 168

    Administration Procedure Do This Make Line A and/or Line E private. Customize line assignments to a telephone. Assign Button-Free Line Operation to a telephone. 2 3 4 5 6 7 Assign call restrictions to a telephone. 1 Enter administration mode. 2 Dial *57. The green lights next to the buttons for Line A and Line E indicate their status: Green light o ...

  • AT&T 999-507-144 - page 169

    Administration Procedure D O This Add an entry to an allowed list. Remove an entry from an allowed list. Assign an allowed list to a telephone. Copy line assignments, call restirctions, and programmed freatures from one telephone (the source) to another (the target). Enter administration mode. Dial the code for the right list; for lists 1 through 8 ...

  • AT&T 999-507-144 - page 170

    Administration Procedure Do This Assign System Speed Dial codes to telephone 1 Enter administration mode. numbers and account numbers. 2 Dial the 3-character code (#60 through #99) you are assigning to the number. 3 Dial either: *90 to assign the code without Restriction Override *92 to assign the code with Restriction Override *88 to assign the co ...

  • AT&T 999-507-144 - page 171

    Administration Procedure Do This Set the background music volume. 1 Enter administration mode. 2 Dial the code for the volume you want: *16 to turn off the background music. *17 to set the volume to low. *18 to set the volume to medium. *19 to set the volume to high. Or use the music source volume control instead. 3 Touch Administer. The console be ...

  • AT&T 999-507-144 - page 172

    Administration Procedure Do This Set the minimum call duration for call report records. Print out a System Feature Report. Program a telephone using Centralized Programming. Reset the system. 6-6 Section 6: Quick Reference Guides 1 Enter administration mode. 2 Dial *83. 3 Dial one digit (0 through 9) for the minimum number of minutes. NOTE: The sys ...

  • AT&T 999-507-144 - page 173

    Quick Reference Guide to Administration Codes Administration Code *01 through *08 *12 *13 *14 *15 *16 *17 *18 *19 *20 through *29 *31 *32 *34 *36 *37 *38 *39 *4 *57 *60 *61 *62 *63 Other Numbers 00 01 through 10 plus telephone number digits 0 through 8 (lines) an intercom number of the voice terminal Feature Add (or remove) an allowed list (1 throu ...

  • AT&T 999-507-144 - page 174

    Administration Code Other Numbers Feature *71 Assign voice terminals to Group Page group 1 *72 Assign voice terminals to Group Page group 2 *80 a 2-digit month, a 2-digit day of the Set the date for the Call Report feature month, and a 2-digit year *81 a 2-digit hour, a 2-digit minute of the Set the time for the Call Report feature hour *82 an inte ...

  • AT&T 999-507-144 - page 175

    Quick Reference Guide to Voice Terminal Features The table below acquaints you with the preassigned features that come with the MERLIN Plus system voice terminal and the features that you can program onto your voice terminal. Some features can also be accessed by using a dial code; those features are identified with a "+." For your conven ...

  • AT&T 999-507-144 - page 176

    Preassigned or Feature Name Description Programmable Programming Code CALL-HANDLING REPORTS Account Number Entry Enter an account number on a Call Programmable Dial *82 Report (SMDR) by dialing the number or a System Speed Dial code Requires a button with lights Account Number Entry Enter an account number on a Call Programmable Dial *88 - an accou ...

  • AT&T 999-507-144 - page 177

    Preassigned o r Feature Name Description Programmable Programming Code PRIVACY Do Not Disturb Prevent tails from ringing while you are Programmable Dial *71 busy Requires a button with lights Privacy Prevent others from accidentally joining Programmable Dial *72 your calls Requires a button with lights LINE OPTIONS Automatic Line Choose the order o ...

  • AT&T 999-507-144 - page 178

    Quick Reference Guide to Programming Codes Programming Codes *6 *71 *72 *73 *74 *75 *76 *78 *82 *85 *88 *90 *91 *95 *95* Other Numbers an intercom number an intercom number an account number a telephone number an intercom number 6 70 = All voice terminals 71 = Group 1 72 = Group 2 A 3-character System Speed Dial code (60 through 99) 6-12 Section 6: ...

  • AT&T 999-507-144 - page 179

    Section 7: Troubleshooting the System ...

  • AT&T 999-507-144 - page 180

    Troubleshooting Procedures As with any piece of equipment, there are times when some of your MERLIN ® Plus Communication System parts may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself. Simply follow the step-by-step procedures outlined in this section. Then, with the proble ...

  • AT&T 999-507-144 - page 181

    SYMPTOM: You can't place outside calls (continued). Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal. Do This If Then Refer to Section 5, The feature is activated on Deactivate the feature "Reference," t O learn how the malfunctioning voice following the instructions in to administer the Call term ...

  • AT&T 999-507-144 - page 182

    I f SYMPTOM: You can't place outside calls (continued). Possible Cause 6: Faulty telephone company wiring. Do This If Then At the control unit location, The trouble appears on the Go to Possible Cause 7. find the network interface basic telephone and the associated with the outside network interface uses a line line from which you cannot adapt ...

  • AT&T 999-507-144 - page 183

    SYMPTOM: A voice terminal doesn't ring. Possible Cause 1: Volume Control Switch. Do This If Then Slide the volume control to The voice terminal still Go to Possible Cause 2. a high setting. doesn't ring Possible Cause 2: Voice terminal is programmed not to ring. Do This I f Refer to Section 3, The voice terminal is "Administering the ...

  • AT&T 999-507-144 - page 184

    SYMPTOM: Trouble with voice terminal lights, speaker, and ringing. Possible Cause 1: Control Unit. Do This Slide the T/P switch on the side of the voice terminal to the T position and hold it there. If All the red and green lights flash alternately and a tone sounds continually Some red and green lights flash continually and/or a tone sounds at irr ...

  • AT&T 999-507-144 - page 185

    SYMPTOM: Trouble with voice terminal lights, speaker, and ringing (continued). Possible Cause 3: Cable connections. Do This If Then Step 1. The trouble still occurs on The problem is caused by Go to the control unit and the previously working voice your control unit. Call your locate the intercom jack for terminal equipment supplier for the malfunc ...

  • AT&T 999-507-144 - page 186

    SYMPTOM: A voice terminal rings constantly. Possible Cause 1: Voice terminal T/P switch isn't in the center position. D O This Check T/P switch position. If It is set at either T or P The T/P switch is in the center position SYMPTOM: All voice terminal lights are out; none has a dial tone. Then Slide it to the center position Your voice termin ...

  • AT&T 999-507-144 - page 187

    SYMPTOM: All voice terminal fights are out; none has a dial tone (continued). Possible Cause 3: Faulty power outlet. Do This If Then Test the outlet by plugging The appliance doesn't work The outlet is faulty. in an appliance such as a lamp or a radio. The appliance works Go to Possible Cause 4. Possible Cause 4: A module is loose. Do This If ...

  • AT&T 999-507-144 - page 188

    SYMPTOM: Programmed voice terminal feature doesn't work. Possible Cause 1: Feature is programmed or being used incorrectly. Do This Review the programming instructions in Section 5, "Reference," to make sure the feature is programmed correctly, and the user instructions for the feature in the MERLIN Plus System Training Manual to mak ...

  • AT&T 999-507-144 - page 189

    General Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: System not working; trouble not described in above procedures. Possible Cause 1: The control unit may need to be reset. Do This I f Then Set the control unit power The trouble ...

  • AT&T 999-507-144 - page 190

    Section 8: Installation ...

  • AT&T 999-507-144 - page 191

    MERLIN Plus System Installation INTRODUCTION This section contains technical reference material for a MERLIN ® Plus Communications System installer. For more detailed information on wiring, installing, adding accessories to, and upgrading your MERLIN Plus system, order the MERLIN ® Plus System Installation Manual from your equipment supplier. Fig ...

  • AT&T 999-507-144 - page 192

    FIGURE 8-2 Typical MERLIN Plus System Grounding Plan The control unit, the CO line protector, and the ac power service panel should be as close to each other as possible in order to provide a protected and grounded system. If equipment is spread throughout a building, the National Electric Code requires that the ground point for the CO line protect ...

  • AT&T 999-507-144 - page 193

    Mounting the Control The control unit is designed to be wall mounted 6 inches above the jack field Unit that is centered beneath it in two columns. The slots at the bottom of the control unit provide for simple, neat cord management. FIGURE 8-3 Mounting the Control Unit on the Wall MERLIN Plus System Installation 8-3 ...

  • AT&T 999-507-144 - page 194

    CONNECTING THE CONTROL UNIT Voice Terminal Wiring Before connecting the control unit to the system, you must be sure of the following: ● ● ● ● The building wiring is completely installed. The jack field labels correspond with the distant end location. The distant end labels correspond with the jack field labels (optional). The network inter ...

  • AT&T 999-507-144 - page 195

    CO Line Wiring 1 2 3 Label each line cord running from the network interface to the control unit (A through H). Plug the unlabeled end of each line cord into the corresponding control unit line jack. Plug the labeled end of each line cord into the appropriately labeled jack at the network interface. I For future reference, you may want to make a co ...

  • AT&T 999-507-144 - page 196

    Table 3-1 Wiring Parts Cross Reference 1 2 3 4 5 6 7 8 PPEC 61400 2750-D14 2750-D08 2750-D07 61407 61208 32910 Description Net Intf Adptr Net Brdg Adptr NI/CU Mod Cord CU Jumper Cord Cbl Strp Tool 1000 ft 4-Pr Cable Apparatus Code 2122C Apparatus Box 2A Adapter Mounting Z601A Adapter Z610A Adapter 267C Adapter 267A2 Adapter 103A Corm Block 102A Cor ...

  • AT&T 999-507-144 - page 197

    Table 6-3 CO Line Wiring, 6-Position Jack, Single-Pair RJ11 NI Specification D2R Cord CU Line Jack Signal Pin Color Plug Plug Pin Signal T 4 GREEN 4 3 3 T R 3 RED 3 4 4 R Table 6-4 CO Line Wiring, 6-Position Jack, Two-Pair RJ14 NI Specification 267A2 Adapter 267C Adapter Signal Pi n Colo r Plug Jack 1 Jack 2 Plug Jack Pin T1 4 GREEN 4 4 4 4 4 R1 3 ...

  • AT&T 999-507-144 - page 198

    TYPICAL MERLIN PLUS The figure below shows a typical wiring installation for a MERLIN Plus SYSTEM WIRING System. Local telephone lines connect with system wiring at a network interface. Voice terminal wiring connects to the control - unit through building wiring and a jack field. Table 8-6 lists the material needed for the sample configuration show ...

  • AT&T 999-507-144 - page 199

    Table 8-6. Material List for 8 Telephones and 3 Lines Voice Terminal Wiring Qt y Item 3 3 5 1 2 8 8 102A Connecting Block (1 shown) 65B Faceplate (1 shown) 103A Connecting Block (1 shown) 1000 ft Cable Spool, DIW Z122C Apparatus Box Z601A Adapters D8W Cords, 2.5 ft Line Side Wiring Option 1: Using Multiline Network Interface (RJ21): Qt y Item 3 D2R ...

  • AT&T 999-507-144 - page 200

    FCC REGISTRATION AND REPAIR INFORMATION 1 2 3 4 5 6 This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with the rules, you are to be advised of the following: Means of Connection: Connection of this equipment to the telephone network must be through several standard network interface jacks: USOC RJ11C o ...

  • AT&T 999-507-144 - page 201

    Index A Abbreviated Ringing, 5-4 using, 5-4 Accessory equipment, 5-85 – 5-101 Account Number Entry, 5-4 – 5-7, 6-10, 6-12 administering, 5-5 assign System Speed Dial codes to account numbers for, 6-8 with Call Report, 5-21 with One Touch, 6-12 with System Speed Dial, 5-72 maximum number of characters available, 5-5 programming, 5-4 using, 5-6 ? ...

  • AT&T 999-507-144 - page 202

    C Call Pickup, 5-17, 5-19 – 5-21, 5-29, 5-48, 6-12, 6-9 with One Touch, 6-12 programming, 5-19 – 5-20 using, 5-20 using a Call Pickup button, 5-19 using a dial code, 5-19 using a One-Touch Call Pickup button, 5-19 Call Pickup button, 4-10, 5-48 Call Report, 2-4, 2-17, 2-18 – 2-19, 5-21 – 5-24, 5-68, 5-69, 5-73, 5-74, 5-91, 6-10 Account Numb ...

  • AT&T 999-507-144 - page 203

    H Handling Calls, 4-5, 4-10 Hands-Free Answer on Intercom, 5-35 – 5-36 using, 5-36 Hands-Free Unit, 5-11 with Auto Answer-Intercom, 5-11 Headset, 4-1, 4-5, 5-93 – 5-94 using, 4-10, 5-94 Headset Adapter, 4-10, 5-93 – 5-94 HFAI button, 5-41 HFAI/Mic button, 5-41 Hold, 5-18 Hold Retrieve, 5-18, 5-37 – 5-38, 6-9, 6-12 programming, 5-37 using, 5 ...

  • AT&T 999-507-144 - page 204

    N Night Service, 4-5, 4-10, 5-47 – 5-48 administering, 5-48 programming, 5-48 using, 5-48 No Ring, 5-51, 5-60 . See also Ringing Options O Off-Premises Telephone Interface, 5-85, 5-86, 5-87, 5-88, 5-98 – 5-99 administering, 5-99 using, 5-99 On-Hook Dialing, 5-49 – 5-50, 5-65 with Speaker, 5-65 using, 5-49 One-Touch Dialing, 5-48 – 5-49, 5-6 ...

  • AT&T 999-507-144 - page 205

    Ringing Options, 4-5, 4-9 – 4-10, 5-15, 5-17, 5-51, 5-58, 5-60 – 5-61, 5-87, 5-88, 5-90, 6-11 with copy, 5-28 Delayed Ring, 4-9 – 4-10, 5-60 Immediate Ring, 4-9 – 4-10, 5-60 No Ring, 4-9 – 4-10, 5-60 with Off-Premises Telephone interface, 5-99 programming, 5-60 – 5-61 using, 5-61 Ringing tone, 5-77 Rotary dial signals, 2-3, 5-66, 5-73 R ...

  • AT&T 999-507-144 - page 206

    Toll prefix, 2-3 dialing. 6-1 setting the system for, 6-7 Toll Prefix Setting, 5-76 – 5-77 administering, 5-76 using, 5-77 Tones, 5-77 – 5-78 using, 5-78 Touch-Tone dialing, 6-1 resetting the system for, 5-79 setting the system for, 6-7 Touch-Tone Enable, 5-79, 5-80, 6-9, 6-12 with Outside Auto Dial, 5-50 in Personal Speed Dial, 5-53 programmin ...

  • AT&T 999-507-144 - page 207

    Warranty AT&T warrants that this product will be free from defects in material and workmanship on the dare of your purchase, and that it will repair or replace, at its option, without charge for parts or labor, the product if it fails to work, provided that the defect is reported to AT&T within one year of your purchase. If AT&T determi ...

  • AT&T 999-507-144 - page 208

    999-507-144 ...

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