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Alcate Alcatel 4400 - page 1
Advance d Reflex es Alcatel U ser Guid e Alcatel 4400 Advanced Reflexes User Guide ...
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Alcate Alcatel 4400 - page 2
Alcatel User Guide Advanced Alcatel 4400 PABX System The Alcatel 4400 PABX System provides you with an extensive range of features that will con tribute to better efficiency aroun d the office . This u ser guide w ill help y ou take fu ll advantage of these fe atures. These instructions only refer to Advanced digital telephones. Should you be using ...
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Alcate Alcatel 4400 - page 3
Advance d Reflex es Alcatel U ser Guid e Contents Feature codes .................................. ..................................... ..................... 1 Main feature codes .............................................. .................................... 1 Feature codes used during a call ................................................... ...
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Alcate Alcatel 4400 - page 4
Alcatel User Guide Advanced Making an Enquiry Call ............................................................. ........... 11 Transferring a Call ............................................... .................................. 11 Making a Back and Forth (Broker) Enquiry Call ........................ 12 Making a Co nference Ca ll ............... ...
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Alcate Alcatel 4400 - page 5
Advance d Reflex es Alcatel U ser Guid e Sending Text Mail ............................................................... ................... 18 Reading Text Mail ................................. ..................................... ............ 20 Making an Intercom Intrusion ................................ .......................... 21 Custom ...
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Alcate Alcatel 4400 - page 6
Alcatel User Guide Advanced Manager key ..................... ..................................... .................................. 34 Exec Mail Key ........................................................ .................................. 34 Screened Calls ................. ............................................ ......................... ...
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Alcate Alcatel 4400 - page 7
Advanced Reflexes Alcatel User Guide - 1 - Feature codes Main feature codes Function Default Code Voice mail access ** Outside line 0 QUT Information 9 9 Cancel an automatic call back #99 Call back last internal call er *81 Call park/retrieve *7 + EXTN Direct call pi ck up #4 + EXTN Group call pick up *4 Immediate forward *52 Forward on busy *55 Fo ...
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Alcate Alcatel 4400 - page 8
- 2 - -Alcatel User Guide Advanced General description Your Alcatel Advanced extensi on is made up of 5 distinct zones : The Fixed Keys - By using one of these keys you may access the most commonly used functions. i To access programming mode or to display information o n your extension. Mute Deactivates the microphone wh ile you are on a call. Lou ...
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Alcate Alcatel 4400 - page 9
Advanced Reflexes Alcatel User Guide - 3 - To program the keys on your extension to suit your indivi dual needs consult the section “customising your extension”. There are also 5 pre-programmed keys which allow you to • Temporarily store a number • Access mail services • Automatically redial the last number diall ed • Call an ISDN corre ...
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Alcate Alcatel 4400 - page 10
- 4 - -Alcatel User Guide Advanced legend: Segment Segment flashing Segmen t lit unli t The Display Your Alcatel Advanced extensi on has a 2 line displ ay, which acts as your permanent guide. Each of the two lines on the display may continue on to two or more pages. The presence of another page is indicated by the symbol at the right hand side of t ...
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Alcate Alcatel 4400 - page 11
Advanced Reflexes Alcatel User Guide - 5 - activat e. If you se lect the u p p er line, it w ill flash un til you activate the required action by pressing the corresponding display key. After a few seconds, the lower li ne automatically becomes active again . Additional optional equipment Your extension is e quipped with an alphabetic keypad, whi c ...
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Alcate Alcatel 4400 - page 12
- 6 - -Alcatel User Guide Advanced Telepho ne layo ut 09/01/ 96 1 2:30 2 1 1. The displ ay 2. The soft keys 3. The programmable keys 4. The fixed keys 5. The icons 1 4 3 5 ...
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Alcate Alcatel 4400 - page 13
Advanced Reflexes Alcatel User Guide - 7 - Making a call Making an External Call 0 + External Number Alternatively, instead o f 0, you can press a line key for an outsid e line (if y our ext en s ion is multilin e). Redial To automatically redial the l ast number dialled: Redial Making an Internal Call Extension Number Calling the QUT Information 9 ...
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Alcate Alcatel 4400 - page 14
- 8 - -Alcatel User Guide Advanced If the characters entered corresponds to a surname followed by a first name: Name&F To cancel the operation and quit: Cance l Once th e relevant s earch has b een carried ou t, the d is p lay will show the first name found. If more than one po ssible na me matches the characters ente re d, the display i ndicat ...
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Alcate Alcatel 4400 - page 15
Advanced Reflexes Alcatel User Guide - 9 - Your system manager will provide you with a li st of the numbers available to you. # 6 + th e speed dial number Note: When using t he system me mory to call an external number, you d o not need to di al 0 for an outside li ne. Leaving a Call Back Request If there is no reply when yo u call, you may ask to ...
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Alcate Alcatel 4400 - page 16
- 10 - -Alcatel User Guide Advanced The ex t ension ca lled will be in formed by a n audible b eep that you ar e waiting . As soon as the line y ou are callin g is free, your c a ll will be pu t straight throug h. Consulting a Waiting Call If you are on the phone and a second person is trying to cal l you, you will hear a beep. For three seconds, t ...
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Alcate Alcatel 4400 - page 17
Advanced Reflexes Alcatel User Guide - 11 - The last caller’s identi ty will be displ ayed. To directly dial the extension number: CallBk Making an Enquiry Call While you are on a call yo u may call a second person to m ake an enquiry. Enquir Dial the s econd n umber, either in ternal or extern al, required. Your s ec o n d call will immediat ely ...
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Alcate Alcatel 4400 - page 18
- 12 - -Alcatel User Guide Advanced Making a Back and Forth (Broker) Enquiry Call After you have made an enquiry call, you may ta lk alternately with each party. To alternate betwe en callers: Broker On a sin g le line terminal , you will n o w be talkin g to the per s on whose identity is shown on the left o f the display screen. On a mult i- line ...
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Alcate Alcatel 4400 - page 19
Advanced Reflexes Alcatel User Guide - 13 - Call Parking Call parking allows you to di sconnect from an external call and be reconnected later, eithe r at your own extension or at another extension. During the cal l: Park The ca ll w ill automatic al ly b e pl ac ed on hold . To retrieve a parked call: * 7 + extens ion wher e call is parked If the ...
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Alcate Alcatel 4400 - page 20
- 14 - -Alcatel User Guide Advanced To place an immediat e forward on your extension: # 5 2 + the des t ination extensio n number To place a forward on busy on your extension: # 5 5 + the des t ination extensio n number To place a forward on no reply on your extension: # 5 7 + the des t ination extensio n number To place a forward on busy or no rep ...
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Alcate Alcatel 4400 - page 21
Advanced Reflexes Alcatel User Guide - 15 - To activate “follow me” forwarding: # 0 6 the destination e xtension number + your own extension numbe r Cancelling “Follow Me” Forwarding To cancel “follow me” forwarding from the desti nation extension: # 0 7 To cancel “follow me” forwarding from your own exte nsi o n: # 5 3 Call Forward ...
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Alcate Alcatel 4400 - page 22
- 16 - -Alcatel User Guide Advanced You w il l still receiv e calls to y our own e xtens io n numbe r. To re-enter the hunting group: # 5 9 Meet-Me Co nference Up to 29 participants m ay speak in a telephone conference. The conference must i nclude 1 internal particip ant. To join in a Meet- Me Con f erence : # 7 + the pre-arranged four digit code ...
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Alcate Alcatel 4400 - page 23
Advanced Reflexes Alcatel User Guide - 17 - Advanced programming features These features should only be implemented with the knowledge of your system administrator. Call Forwarding to an Exte rnal Number # 5 2 + the external number preceded by ‘0’ To cancel: # 5 3 Note: You may only forward to an external number immediately or on no reply. Chec ...
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Alcate Alcatel 4400 - page 24
- 18 - -Alcatel User Guide Advanced Once you have dialle d an externa l n u mber, your d isplay will appear as follows: Whilst in conv ersation : DTMF Keys on dialli ng keypad as prompted. To return to normal, hang up or press the re lease key. Sending Text Ma il You may send a written message (u p to 127 ch aracters) to another extension with a si ...
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Alcate Alcatel 4400 - page 25
Advanced Reflexes Alcatel User Guide - 19 - ...
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Alcate Alcatel 4400 - page 26
- 20 - -Alcatel User Guide Advanced Once you have select e d the list you re quire: Next to scroll through the list Prev to see prev. message Valid to send th e message Back to return Reading Text Mail If you have been sent text mail , the LED on the extensi on lights up and flashes in green. The presence of mail is also indicated by the icon next ...
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Alcate Alcatel 4400 - page 27
Advanced Reflexes Alcatel User Guide - 21 - Note: If you do not save the message after reading it, the message will a utomatically be de let ed. Making an Intercom Intrusion If there i s no reply on an internal e xtension, provide d you have permission, you may ma ke an in t rusion on tha t extension via the intercom. LSInt You will now be abl e to ...
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Alcate Alcatel 4400 - page 28
- 22 - -Alcatel User Guide Advanced functioning You will then have access to the fol lowing optio ns: Melody: to select the ringing tone and volume of the extension; Keys: to progra mme the keys; Displ: to adjust the level o f contrast of the display; Passwd: to programme the four digit personal password for your extension. (The defaul t code is 00 ...
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Alcate Alcatel 4400 - page 29
Advanced Reflexes Alcatel User Guide - 23 - Personal Memory Ke ys You programme personal memory keys wi th your own choice of num b ers for direc t dialling. To enter programming mode: i Prog Then, to progra mme keys as pa rt of your personal memory: Keys Select the ke y to be programmed. Enter the number to be memori sed. Note: For external number ...
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Alcate Alcatel 4400 - page 30
- 24 - -Alcatel User Guide Advanced To scroll through the groups of functions: Next Once you have found th e appropriate group: Apply Select the desired function from this group and: Apply The f o llowing lis t s provi d e details o f the feat ures av a ilable. Group 1 - Forwarding services: Immed ⎜ : Unconditional call forwarding; Busy ⎜ : Cal ...
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Alcate Alcatel 4400 - page 31
Advanced Reflexes Alcatel User Guide - 25 - Group 4 - Associate services: Assoc: call associate extension; OvFlow: overflow to associate; OvFlOf: cancel associated overflow. Group 5 - Consultation & Callback: Last ca: call back last caller; Charge: charging information; V Mail: access to voice mail . Group 6 - Appointment re minder: Temp: s et ...
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Alcate Alcatel 4400 - page 32
- 26 - -Alcatel User Guide Advanced Programming the Contrast i Prog Displ To adjust the contrast on your display, choose from the four availab le levels. Programming the Passwor d i Prog Passwd Then enter your current passwor d (the default value is 0000). The display will ask you to enter your new password. You will then be asked to enter it for a ...
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Alcate Alcatel 4400 - page 33
Advanced Reflexes Alcatel User Guide - 27 - Then ent er the number of th e extension you wish as your new associate extension. Programming the Intercom List i Prog ← → Intcom The intercom list is a li st of up to ten users who may access your extension in intercom mo de. To modify this l ist: Add Your disp lay will ask you to enter th e n umber ...
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Alcate Alcatel 4400 - page 34
- 28 - -Alcatel User Guide Advanced Multiline functions Mult iline oper ation is a n optio n al feature of the 4400 system. It means that you have more than one line on your exte nsion. Several of the programmable keys may be used as l ine keys, to make and receive calls. One option al lows you to have more than one number which may be used to call ...
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Alcate Alcatel 4400 - page 35
Advanced Reflexes Alcatel User Guide - 29 - If a call is completed: then the line key of the call you are reconnecting to. Manager Extension In addition to the standard feat ures availab le on yo ur Alcat el 4400 exten sion, you w ill have extr a ke ys programmed specifically for manager/secretary working : Secretary key This key allows you to ma k ...
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Alcate Alcatel 4400 - page 36
- 30 - -Alcatel User Guide Advanced Screening Keys These keys allow yo u to use a screening feature on your incomi n g calls. E ach of t he key s is linked t o a list (or “table” ) of numbers. Note: The screening tables are defined by the system manager. Screened The SC RE ENED t able allows on ly callers list ed in the ta b le to directly call ...
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Alcate Alcatel 4400 - page 37
Advanced Reflexes Alcatel User Guide - 31 - If you work with several secr etaries, after selecting the screening key, press the appr opriate Secret ary key. To confirm your selection: Exec M ail This feature allows your secretary to send a short mail message directly onto your displ ay. A message may be sent when your e xtension is free or when you ...
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Alcate Alcatel 4400 - page 38
- 32 - -Alcatel User Guide Advanced Note: This mail function is only available between tw o 4035 extensions. ...
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Alcate Alcatel 4400 - page 39
Advanced Reflexes Alcatel User Guide - 33 - Screening Supervision If your extension has a Supe rvision key, you ma y supervise the call being screened once it ri ngs on the Secretary extension. When a screened call arrives on the Secretary extension, it is signalled on yo ur display and by the icon for the Supervi sion key. During the ringing phase ...
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Alcate Alcatel 4400 - page 40
- 34 - -Alcatel User Guide Advanced In addition to the standard feat ures availab le on yo ur Alcat el 4400 extension, you wil l have certai n extra keys at your disposal: Manager key This key a llo ws you to mak e a d irec t call to (or to re ceive a call from) your manager. When you press the Manager key your call is signall ed on the Secretary k ...
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Alcate Alcatel 4400 - page 41
Advanced Reflexes Alcatel User Guide - 35 - To exit mail mode: Note: This mail function is only available between tw o 4035 extensions. Screened Calls If you r man ager has ac t ivated a scr ee n ing key, yo u will receive certain call s. Your display will show that the call has been forwarded from your managers extension. Your manager may take up ...
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Alcate Alcatel 4400 - page 42
- 36 - -Alcatel User Guide Advanced The icon associated with the Absent key signal as fol lows: • Manager has activate d screening • You have activated your Absent key (flashi ng) When you acti vate or deac tivate the Ab sent key, to confirm your action: If there is a n Overflow secret ar y extension, w hen the secreta ry is abse n t, the c all ...
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Alcate Alcatel 4400 - page 43
Advanced Reflexes Alcatel User Guide - 37 - The icon associated to this key allows the secretary to supervise the status of the Manager extension. • Overflo w function not activa ted icon un lit • Official secretary absent, overflow lit activated, manager stati on free/ringing • Manager calling flashing • Manager busy lit • The manager ha ...
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Alcate Alcatel 4400 - page 44
- 38 - -Alcatel User Guide Advanced ...
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Alcate Alcatel 4400 - page 45
Advanced Reflexes Alcatel User Guide - 39 - Glossary Associa ted extensi o n If your extension is li nked to another extension on the syste m, this extension is known as your associ ated extension. Back and forth If you have two cal ls in progress on yo ur extension you may ‘shuttle’ between the two, talking to each one, without the other being ...
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Alcate Alcatel 4400 - page 46
- 40 - -Alcatel User Guide Advanced Conference call This allows three callers to carry out a conversation together. DTMF Dual Tone Multi Frequency - a method of sending si gnals over a telephone link. Each digit dialled represents a combi nation of tones. Enquiry call During a call you may call a se cond person. As soon as you dial the second numbe ...
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Alcate Alcatel 4400 - page 47
Advanced Reflexes Alcatel User Guide - 41 - Line Key A key which access to a telephone li ne Multiline operation This o ptional f eature allows you t o have s ev eral lines on you r extension. You may therefore deal with several call s at the same time. Paging If you dial an extension and recei ve no response, it may be possible to contact the user ...
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Alcate Alcatel 4400 - page 48
- 42 - -Alcatel User Guide Advanced Notes ...
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Alcate Alcatel 4400 - page 49
Advanced Reflexes Alcatel User Guide - 43 - ...
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