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Avaya 5402 - page 1
IP Office 5402/2402 Phone User Guide Issue 2d (10 th October 2005) ...
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Avaya 5402 - page 2
5402/2402 Phone User Guide Page ii IP Office Issue 2d (10th October 2005) T able of Content s The Te lephone .................................................................................................................. .......... 3 Overview ........................................................................................................ ...
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Avaya 5402 - page 3
5402/2402 Phone User Guide Page 3 IP Office Issue 2d (10th October 2005) The T elephone Overview This guide covers the use of the Avaya 5402 and 2402 phones on Avaya IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya telephone systems. • The 2402 display is not ...
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Avaya 5402 - page 4
5402user 5402/2402 Phone User Guide Page 4 IP Office Issue 2d (10th October 2005) 1. Display, Call Appearance and Feature Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. 2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Mes ...
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Avaya 5402 - page 5
The Telephone 5402/2402 Phone User Guide Page 5 IP Office Issue 2d (10th October 2005) Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refe r the IP Office Key and Lamp Operation manual. CAUTION ...
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Avaya 5402 - page 6
5402user 5402/2402 Phone User Guide Page 6 IP Office Issue 2d (10th October 2005) System Features System Features can be set against dial pad digits by your System Administrator and are accessed by use of the Feature key. For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the CAUTIONS abov ...
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Avaya 5402 - page 7
5402/2402 Phone User Guide Page 7 IP Office Issue 2d (10th October 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describe s how to use your handset to answer calls. To answer calls using a heads ...
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Avaya 5402 - page 8
5402user 5402/2402 Phone User Guide Page 8 IP Office Issue 2d (10th October 2005) Redial The Redial feature automatically redials the last ext ension or outside number (up to 24 digits) yo u dialed. To redial the last number that you dialed Press Redial. Headset Working If a headset is to be used on your phone, it must replace the handset. E.g. unp ...
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Avaya 5402 - page 9
Basic Call Handling Features 5402/2402 Phone User Guide Page 9 IP Office Issue 2d (10th October 2005) Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: The number of parties allowed in a conference is controlled by your telephone system. Two Call Appearance keys are required for the co ...
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Avaya 5402 - page 10
5402user 5402/2402 Phone User Guide Page 10 IP Office Issue 2d (10th October 2005) Hold If, with a call in progress, a second call arrives and is shown against a C all Appearance key, you can then Hold the first call and answer the second call. To put an existing call on hold: Press Hold or the Call Appearance button with the symbol against it. The ...
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Avaya 5402 - page 11
Basic Call Handling Features 5402/2402 Phone User Guide Page 11 IP Office Issue 2d (10th October 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer . 2. When you hear dial tone, dia ...
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Avaya 5402 - page 12
5402/2402 Phone User Guide Page 12 IP Office Issue 2d (10th October 2005) System Features System Features Introduction As well as your phones specific features that only t he System Administrator can allocate, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They ...
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Avaya 5402 - page 13
System Features 5402/2402 Phone User Guide Page 13 IP Office Issue 2d (10th October 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For ex ...
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Avaya 5402 - page 14
5402user 5402/2402 Phone User Guide Page 14 IP Office Issue 2d (10th October 2005) Diverting Calls You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwardi ...
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Avaya 5402 - page 15
System Features 5402/2402 Phone User Guide Page 15 IP Office Issue 2d (10th October 2005) Voicemail Where your system has voicemail support and has been installed: To switch voicemail on dial *18 , to switch it off dial *19 . To retrieve your voicemail, use the code *17 . Your voicemail may be set up to deliver your messages by calling you whenever ...
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Avaya 5402 - page 16
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Avaya 5402 - page 17
5402/2402 Phone User Guide Page 17 IP Office Issue 2d (10th October 2005) Index 0 07*N 13 1 10*N 13, 14 11*N 13, 14 12*N 13, 14 13*N 13, 14 14*N 13, 14 2 20*N 13 201 forwarding 12 21*N 13 3 32*N 13 33*N 13 35*N 13 36*N 13 37*N 13 38*N 13 4 45*N 13 5 53*N 13 57*N 13 7 70*N 13 71*N 13 A Accesse s Speaker 3 Accesses 3 Adjust speakerphone 7 Answer Call ...
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Avaya 5402 - page 18
5402user 5402/2402 Phone User Guide Page 18 IP Office Issue 2d (10th October 2005) Relay Pulse 13 Repeat Steps 9 Replace Call Appearance Keys 5 Replace 5 Ride Call 13 Ring Back When Free 14 S See CAUTIONS 5 See 5 Set Hunt Group Night Service 13 Speaker Accesses 3 Pressing 7 Speaker 3, 7, 8 Speaker button 8 Speakerphone 3 Standard 12-button 3 System ...
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Avaya 5402 - page 19
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Avaya 5402 - page 20
5402user 5402/2402 Phone User Guide Page 20 IP Office Issue 2d (10th October 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendmen ts to the deta ...
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