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FortiGate V oice ™ V ersion 4.0 MR1 Administration Guide Vis it http://support.fortine t.com to register your FortiGate V oice product. By registering you can receive product updates, techn ica l support, and FortiGuard se rvices. ...
FortiGate Voice Administration Guide V ersion 4.0 MR1 1 June 2010 01-410-1 12851-20100601 © Copyright 2010 Fortinet , Inc. All rights reserved. No part of this publication including text, exampl es, diagrams or illustrations may be re produced, transmitted, or translate d in any form or by any means, electronic, mechanical, manual , optical or oth ...
Contents FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 3 http://docs.fortinet.com/ • Feedback Contents Introduction ............... ............................ .......................................... ......... 5 Fortinet products ........................... ................ ................ ................ . ...
Contents FortiGate V oice Version 4.0 MR1 Administration Guide 4 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration ............. ................... ................. ................... ................ ................ ..... 36 Configuring service providers ....................... .................... ............ ...
Introduction FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 5 http://docs.fortinet.com/ • Feedback Introduction FortiGate V oice units integ rate FortiGate UTM functionality with V oIP phone PBX functionality . Some FortiGate V oice models also support connections to the public switched telep hone networ k (PSTN). ...
Fortinet products Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 6 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back This document includes a con figuration example that describes ho w to configure a FortiGate V oice-80C to provide V oIP , networ king, and UTM se rvices for a branch office network. Also included i ...
Introduction How this guide is organized FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 7 http://docs.fortinet.com/ • Feedback The most recent version of this document is available from the FortiGate p age of the Fortinet T e chnical Documentation web site. Y ou can also lear n more about the For tiGate V oice pro ...
How this guide is organized Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 8 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back ...
FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 9 http://docs.fortinet.com/ • Feedback Document conventions Fortinet technical document ation uses the conventions described below . IP addresses T o avoid publication of public IP addresses th at belong to Fortinet or any other organization, the IP addresses used in ...
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 10 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back The following t able shows some examples of how to choose an IP numb er for a device based on the information given. For i nternal an d dmz, it is assumed in this case there is only one interface being used ...
Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 11 http://docs.fortinet.com/ • Feedback Example Network configuration The network configuration shown in Figure 2 or variations on it is used for many of the examples in this document. In th is example, the 172.20.120 .0 network is equivalent to t ...
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 12 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Cautions, Notes and Tips Fortinet technical document ation uses the following guidance and styles for cautions, notes and tips. Caution: W arns you about commands or procedu re s that could have unexpected ...
Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 13 http://docs.fortinet.com/ • Feedback Typographical conventions Fortinet document ation uses the following typographical conventions: CLI command syntax conventions This guide uses the follo wing conven tions to descr ibe the syntax to us e when ...
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 14 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back T able 3: Command syn t ax notation Convention Descripti on Square brackets [] A non-required word or series of words. For example: [verbose {1 | 2 | 3}] indicates that you may eith er omit or type both the ...
Registering your Fortinet product FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 15 http://docs.fortinet.com/ • Feedback Registering your Fortinet product Before you begin con figuring and custo mizing features, t ake a moment to register your Fortinet product at the Fortinet T echnical Support web site, https://s ...
Customer service and technical support FortiGate V oice Version 4.0 MR1 Administration Guide 16 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Fortinet Tools and Documentation CD Many Fortinet publications are availa ble on the Fortinet T ools and Document ation CD shipped with your Fortinet product. The document s on this CD are ...
Example FortiGate V oice br anch office configurati on FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 17 http://docs.fortinet.com/ • Feedback Example FortiGate V oice branch office configuration This section describes ho w to configure a FortiGate V oice-80C unit to operate in NA T/Route mode and provide basic UTM ...
General configuration steps Example FortiG ate Voice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 18 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 3: Example Branch Office networ k configuration This section describes: • General configuration step s • Connecting the FortiGate V oice ...
Example FortiGate V oice branch office config ura tion Connecting the FortiGate Voice unit FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 19 http://docs.fortinet.com/ • Feedback 5 Configure the Fort iFones on the internal network. 6 Configuring the FortiGate V o ice unit to SIP phone users be hind a remote NA T de ...
Configuring basic FortiGate V oice network and UTM settings Example FortiGate V oice bran ch office configurati on FortiGate V oice Version 4.0 MR1 Administration Guide 20 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configure other network inte rface se ttings as required and select OK. 5 Go to System > Network > Options ...
Example FortiGate V oice branch office configuration Configuring basic Fort iGate Voice network and UTM settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 21 http://docs.fortinet.com/ • Feedback 4 Change other settings if req uired and select OK. T o configure FortiGuard services for the FortiGate V oice unit ...
Configuring network setting s for the devices on the Internal network Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 22 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring network settings for the devices on the Internal network Y ou can configure the PCs and other ...
Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 23 http://docs.fortinet.com/ • Feedback 3 Select OK. T o configure basic PBX system an d voicemail notification settin gs Use the followin g procedure to conf ...
Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 24 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 4 Select Apply to save the ch anges. T o add a V oIP provider Use the following procedure to add the informat ion r eq ...
Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 25 http://docs.fortinet.com/ • Feedback In addition to PSTN a nd head of fice support the dial plan must also support Emergency , international, toll free and ...
Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 26 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 8 Select Create New to add the dial plan rule for dialing 9 for all other PSTN calls. 9 Select Create New to add the d ...
Example FortiGate V oice branch office configura tion Configuring the Fo rtiF ones on the i nternal network FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 27 http://docs.fortinet.com/ • Feedback 3 Select OK to add the extension. 4 Repeat to add more extension s. Configuring the FortiFones on the internal network T ...
Adding extensions and configuring F ortiFones for users be hind a NA T device Example FortiGa te V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 28 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 7 Select Submit. 8 Select Save & Reboot to save the service domain information. 9 If the For ...
Example FortiGate V oice branch office conf iguration Adding extensions and configurin g FortiFones for users behind a NA T device FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 29 http://docs.fortinet.com/ • Feedback set secret <password_str> set dialplan Dial_Plan_1 set vm-secret <voicemail_password_str ...
FortiGate V oice IVR c onfiguration Example FortiGate V oic e branch o ffice configu ration FortiGate V oice Version 4.0 MR1 Administration Guide 30 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 7 If the FortiFon e can su ccessfully connect to and regist er with the FortiGate V oice unit the St atus of th e FortiFone changes to R ...
Example FortiGate V oice branch o ffice configurati on Adding a shortcut for checking voicemail FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 31 http://docs.fortinet.com/ • Feedback T o provide access to the comp any directory from any exte nsion 1 Log into the FortiGate V oice web-base d manager. 2 Go to PBX > ...
Adding a shortcut for checking voicemail Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 32 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back ...
FortiGate Voice web-based manager config uration reference Dashboard widgets FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 33 http://docs.fortinet.com/ • Feedback FortiGate V oice web-based manager configuration reference This section describes Fo rtiGate V oice web- based manage r configuration settings. For inf ...
Configuring V oIP interface settings FortiGate V o ice web-based manager confi guration reference FortiGate V oice Version 4.0 MR1 Administration Guide 34 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 5: System Resources widget displayin g PBX disk usage Configuring V oIP interface settings Y ou can configure an interfac e ...
FortiGate Voice web-based manager con figur ation reference Configuring PSTN inte rfaces FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 35 http://docs.fortinet.com/ • Feedback Figure 6: Configuring PSTN interfa ces General PSTN interface settings Column Settings Select to add or remove columns. This changes what i ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 36 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration The following explains how to configure PBX settings for your network environment. These settings include voicemail notification sett ...
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 37 http://docs.fortinet.com/ • Feedback Figure 7: V oIP Provider Configuring extensions Extensions provide specific informatio n for how to handle actions for that exte nsion. Y ou can choos ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 38 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 8: Config uring extensions General extensio n settings Create New Select to crea te an exte nsion. Extension The extension number . Ty p e The t ...
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 39 http://docs.fortinet.com/ • Feedback Configuring extension groups (ring groups) Extension grou ps (also called ring groups) ar e a group of extensions that can be called using one number ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 40 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring dial plans Dial plans route calls made from a FortiGate V oice extension to an external phone system. The external phone syste m can be one ...
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 41 http://docs.fortinet.com/ • Feedback Figure 10: C onfiguring a dial plan Go to PBX > Calling Rules > Dial Plan to add a dial plan. General dial plan list settings Create New Select ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 42 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Example dial plan This simplified example dia l plan includes 5 dial plan rules that: • Routes emergen cy calls (dialing 91 1) to the fxo1 PST N inte ...
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 43 http://docs.fortinet.com/ • Feedback Configuring voice menu options Configure voice menu options to provide PBX users with shortcuts to PBX functions such as accessing their voice mail, f ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 44 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring direct inward dialing Y ou can configure direct inward dialing (DID) for calls. DID allows the FortiGate V oice unit to direct calls from e ...
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 45 http://docs.fortinet.com/ • Feedback end end Configuring PBX settings Configure PBX system settings that affect the overall perf ormance of the PBX service and all of the users of it. Set ...
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 46 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Monitoring calls Y ou can monitor incoming and outgoing calls from PBX > Monitor > Active Call . Y ou can view information for all active calls i ...
FortiGate V oice web-based ma nager configuration referenc e Logging of PBX activities FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 47 http://docs.fortinet.com/ • Feedback Figure 14: Monitoring exte nsion status Logging of PBX activities After configuring PBX settings, you can config ure logging of PBX activitie ...
Logging of PBX activities FortiGate V oice web-based manager conf iguration reference FortiGate V oice Version 4.0 MR1 Administration Guide 48 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back ...
FortiGate V oice V oIP , PBX, and PSTN CLI Reference config pbx dialplan FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 49 http://docs.fortinet.com/ • Feedback FortiGate V oice V oIP , PBX, and PSTN CLI Reference This section describe s FortiGate V oice V oIP , PBX, and PSTN configuration settings. PSTN interfaces ...
config pbx did FortiGate V oic e V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 50 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config pbx did Use this command to configure Direct Inward Dialing (DID). DID allows calls from external phone systems to dial directly to extens ion s added t ...
FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx extension FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 51 http://docs.fortinet.com/ • Feedback config pbx extension Use this command to add SIP phone ext ensions to the FortiGate V oice unit. Syntax config pbx extension edit <extension_number> ...
config pbx global FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 52 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config pbx global Use this command to configure voicemail setti ngs such as using music while the incoming caller is put on hold, a s well as the country a ...
FortiGate Voice V oIP , PBX, and PSTN CLI Reference config pbx ringgrp FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 53 http://docs.fortinet.com/ • Feedback config pbx ringgrp Use this comma nd to add and config ure the ex tension groups. An extension group he re is referred to a ri ng group and is a gr oup of ex ...
config pbx smtp FortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 54 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Syntax config pbx ringgrp edit <ring_group_name> set description <description_str> set member <acd_group_member> set no-answer-action {hangup ...
FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx voice-menu FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 55 http://docs.fortinet.com/ • Feedback config pbx voice-menu Use this command to configur e the menu that callers will a ccess when they call. The variable config press-<number> configu ...
config pbx voip-provider F ortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 56 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Syntax config pbx voip-provider edit <provider_name> set user <user_name> set domain {<VoIP_provider_address_ipv4> | <VoIP_provi ...
FortiGate V oice V oIP , PBX, and PSTN CLI Reference config system pstn FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 57 http://docs.fortinet.com/ • Feedback config system p stn Use this command to configure the PSTN inte rfaces. PSTN interfaces are available on some FortiGate V oice models. Syntax config system ...
config system interface FortiGate V o ice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 58 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config system interface Use this command to allow traffic for the V o IP protocol, SIP , to flow on a specific interface. Syntax config system interfa ...
FortiGate V oice V oIP , PBX, and PSTN CLI Reference execute pbx FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 59 http://docs.fortinet.com/ • Feedback Example command output Enter the following command to view ac tive calls: execute pbx active-call Call-From Call-To Duration 6016 6006 00: 00:46 Enter the followin ...
diagnose pbx restart FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 60 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back diagnose pbx rest art Use this diagnose command to restart the FortiGate V oice PBX daemo n. diagnose pbx restart ...
Fortinet 4.0 MR1のメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 4.0 MR1の取扱説明書
- Fortinetの製品カード
- パンフレット
- またはFortinet 4.0 MR1の消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Fortinet 4.0 MR1の取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Fortinet 4.0 MR1の取り付け説明書、サービスマニュアル、簡易説明書、またはFortinet 4.0 MR1のユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Fortinet 4.0 MR1の製品を使用するにあたって最も人気のある説明書を閲覧できます。
Fortinet 4.0 MR1デバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがFortinet 4.0 MR1を使用するのを助ける技術的文書のことです。説明書は通常、全てのFortinet 4.0 MR1ユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Fortinetの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Fortinet 4.0 MR1の説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははFortinet 4.0 MR1の目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Fortinet 4.0 MR1に関してこのドキュメントで見つけることができる全てのヒントの目次
3. Fortinet 4.0 MR1デバイスの基本機能を使うにあたってのヒント。 Fortinet 4.0 MR1のユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Fortinet 4.0 MR1に関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるFortinet 4.0 MR1のメーカー/サービスへの連絡先に関する情報。
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