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Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 Cisco IP Phone Administration Guide f or Cisco CallM anager 3.2 Cisco IP Phones 796 0, 7940, and 79 1 0 Custome r Order N umber: D OC-78 10453= Text Pa rt Num ber: 7 ...
THE SPECIFICA TIONS AND INFORMA TION REGARDING TH E PR ODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TIONS IN THIS MANU AL ARE B ELIEVED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMP LIED. USERS MUST T AKE FULL RESPONSIBILIT Y FOR THEIR APPLICA TION OF ...
iii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 CONTEN TS About Th is Guide ix Overvi ew ix Audienc e ix Object ives x Organi zati on x Relat ed Do cume nta tion xi Obtain ing Docu ment ation xii World Wide Web xii Document ation CD-R OM xii Orderi ng Docume ntation xiii Document at ...
Contents iv Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 What Featu res ar e Suppor ted on t he Cisco IP Phone? 1-9 Featur e Overv iew 1-10 Config urin g Telep hony Fe atures Usi ng Cis co Call Manager Admi nist ration 1-10 Config urin g Network Featur es Usi ng the IP Pho ne 1-11 Pr ...
v Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Conte nts Config urin g the Hand set, Headset , and Speake rphon e 2-8 Connect ing a Han dset to a Cisco IP Phone 2-9 Connect ing a Hea dset to a Cisco IP Phone 2-9 Disabl ing th e Speake rphon e Featu re 2-10 Adding Ph ones to the Cis c ...
Contents vi Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Additi onal Equipme nt 4-3 Safety Noti ces 4-3 Connect ing th e 7914 Ex pansi on Module 4-4 Removing the Foot stand fr om the Ci sco IP Ph one 7960 4-5 Connect ing th e Suppor t Bar to the Cis co IP Pho ne 7960 4-6 Connect ing ...
vii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Conte nts Config urin g Ports 5-25 Config urin g the SW Port 5-26 Config urin g the PC Por t 5-27 CHAPTER 6 Configur ing Cisc o IP Phones, Users, and Fea tures i n Cisco Call Manager 6-1 Config urin g Cisco IP Phone s in Cis co CallM a ...
Contents viii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Symp tom: Cisco IP P hone Not R egist erin g wit h Ci sco C allMa nage r 6-17 Ident ifyin g Erro r Me ssage s 6-17 Regist erin g the Pho ne with Cisc o Call Manager 6-18 Checki ng Networ k Connec tivit y 6-18 Verif ying TF TP ...
ix Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About This Guide Overview Cisco IP Phone A dministration Guide for Cisco C allManager 3.2, Cisco IP Phones 7 960/7940/ 7910 provides the information you nee d to underst and, insta ll, configure, an d manage a Cisco IP Phone on you r ne ...
About Th is Guide Objectives x Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Objectives This guid e provides the re quired step s to get the Cisco IP P hone up and ru nning on a V oice-over-IP (V oIP) networ k. Because of t he complexi ty of an IP teleph ony network, th is guide do es ...
xi Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Rela ted Do cum ent atio n Related Documentation For more infor mati on about Cisc o IP Pho nes or Cisc o C allMan ager, refer to th ese publicat ions, wh ich ar e a v ailabl e at th e follo wing location : http://www ...
About Th is Guide Obtaining Documentation xii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7914 Expansion Module • Cisco IP Phone 7 914 Exp ansion Mo dule Quick Sta rt Guide Cisco Custo mer Respo nse Ap plic ations 2 .2 • Cisco Cal lManager Extend ed Serv ices Admi ...
xiii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Obt ain ing Do cume ntat ion Ordering Docume ntation Cisco docum entati on is a v ailab le in the fo llo wi ng wa ys: • Registered Cisc o Direc t Custome rs can or der Cisco produ ct docum entati on from the Net wo ...
About Th is Guide Obtainin g Techn ical Assist ance xiv Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Obtaining Tech nical Ass istance Cisco pr o vides Cisco. com as a start ing po int for all technical assi stance. Custome rs and p artners c an obt ain doc umentat ion, trou bleshoo t ...
xv Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Obtaini ng T echnical Assi stance Inquiri es to Cisco T AC are categoriz ed accordi ng to the urgency of the issue: • Priority lev el 4 (P4)— Y ou need informa tion or assistance concerni ng Cisco product ca pabili ...
About Th is Guide Document C onventi ons xvi Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco TAC Escalation Center The Cisco T A C Esca lati on Cent er addre sses issu es that are clas sif ied as priority lev el 1 or priority l ev el 2; these cl assifications a re assigne d when s ...
xvii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Docum ent Conv ent io ns Note Means r eader t ak e note . No tes cont ain h elp ful sugg est ions or r efer ence s to mater ial not covered in th e publica tion. Cautio n Means re a d e r be c a re f ul . In this sit ...
About Th is Guide Document C onventi ons xviii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Va r o it u s Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteis ton parissa, ota selvää sähkökytkentöih ...
xix Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Docum ent Conv ent io ns Advars el Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr , må du vare oppmerksom på de faremomentene som el ...
About Th is Guide Document C onventi ons xx Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 ...
C HAPTER 1-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 1 An Overview of th e Cisco IP Phone The Cisco IP Phone pr ovid es functio nality simila r to t hat of a traditio nal analo g phone, but must be con figured and mana ged like other ne twork devices. Y o u can choose among thr ...
Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone M odels 79 60 and 7940 1-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Understandin g the Cisco IP Phone Mo dels 7960 and 7940 The C isco IP Phon e mode ls 7960 a nd 7940 a re full-f eatured , mult ilin ...
1-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Underst anding th e Cisco I P Phone Model s 7960 and 7 940 Figur e 1 -2 Cisco IP Phone 7940 1 Handset with indicator light Functions like a tr aditional h andset. The light strip at the top ...
Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone M odels 79 60 and 7940 1-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 7 ? button Displays help on LCD screen fo r a phone button or function and pro vides status in formation ab out the current c all. ...
1-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Underst anding the Cisco IP Pho ne 7910 Understandin g the Cisco IP Phone 7910 The Cisco IP P hone 7910 is d esigne d primari ly for comm on-use ar eas th at requ ire basic feat ures, suc h ...
Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone 7 910 1-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 1 Handset with indicator light Funct ions like a traditi onal handset. 2 LCD screen Displa ys fea tures su ch as t ime, da te, d irector y numbe r , ...
1-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Ne tworking Prot ocols Ar e Used? What Networking Pro tocols Are Used ? Cisco IP Phones su pport several indu stry-stan dard and Cisco ne tworking protocol s required for voice comm un ...
Chapter 1 An Overview of the C isco IP Pho ne What Net working Proto cols Are Use d? 1-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Dynamic Host Configuration Protocol (DHCP) DHCP dyna mically allo cates and assi gns an IP addre ss to network devices. DHCP enab les you to conne ct ...
1-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Fea tures ar e Supp orted o n the Ci sco IP Phone ? What Features a re Sup ported on the Cisco IP Pho ne? The Cisco IP Phone funct ions much like a tradit ional anal og phone, all o wi ...
Chapter 1 An Overview of the C isco IP Pho ne What Featur es are Support ed on the Cisco IP Phone? 1-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Feature Ove rview Cisco IP Phones pro vide t raditional telephon y fu nctionality , such as call forwarding and transf erring, redial i ...
1-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Fea tures ar e Supp orted o n the Ci sco IP Phone ? This gu ide provides p artia l ins tructio ns for pr oced ures th at inv olve Cisco CallManag er Administrati on. These instruct io ...
Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Req uirements for Installing and Configuring the Cis co IP Phone 1-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Understandin g the Requirement s for Installin g and Configuring the Cisco IP P hone T o i nstall and c ...
1-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Understanding the Requirements for Installing and Configuring the Cis co IP Phone 3. Add t he pho ne to Cisco Call Manager . Provides c all processin g in the IP te lephony net work. See t ...
Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Req uirements for Installing and Configuring the Cis co IP Phone 1-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 9. Configure the phone feat ures such as call w aiting, call for ward, call park, an d cal l pi ckup. Pr ...
C HAPTER 2-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 2 Preparing to Install the Cisco IP Phone on Your Network Cisco IP Ph ones enab le you to c ommuni cate usi ng voice ov er a dat a network. T o do this , the I P Phone s depend upon a nd inter act wit h sev eral o ther key Cis ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Unders tanding Inte ractions wi th Other Cis co IP Telepho ny Product s 2-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 This section co ver s the follo wing top ics: • Understan ding Ho w the Cisco IP Phone Inter ...
2-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Understanding the Phone Startup Process This shared physi cal link ha s the following implicat ions for the VLAN configurati on on the n etwork: • The cu rrent VLA ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Unders tanding the Pho ne Startup Proces s 2-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Accessi ng TFTP Serv er, pag e 2- 5 • Requesting t he Configuration File, page 2-5 • Cont acting C isc o CallM anag ...
2-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Understanding the Phone Startup Process Accessing TFTP Serv er In addition t o assigning an IP address, the DHCP server also di rects the Cisco IP Ph one to a TFTP Se ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Guidelin es for Configu ring Ports on Cis co IP Phones 2-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco CallManager info rms de vices using .cnf form at conf iguratio n file s of their load ID . De vices using ...
2-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Guidelin es for C onfigur ing Por ts on Cisc o IP Ph ones Using the Access Port Use the ac cess port to connect a ne two rk de vice, such as a com puter , to the phon ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Guidelin es for Configu ring Ports on Cis co IP Phones 2-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Use t he fol lowing infor mation to choo se a power sou rce for the phone : • If you plug a phone into th e o ...
2-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Guidelin es for C onfigur ing Por ts on Cisc o IP Ph ones Connecting a Hand set to a Cisco IP Phone All Cisco IP P hones inc lude a handset designed espec ially f or ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Using a Headset with a Cisco IP Phone 7910 The C isco IP Phon e 7910 does not have a separat e headset j ack. Howe ...
2-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Addin g Phones t o the Ci sco Call Manager Database Ti p T o get help usi ng the Cisco CallMa nager app lication, acc ess context-sensit iv e help by cho osing Help ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 4 T o mo dify phone settings , choose Devi ce > Pho ne . Use the Find and List Phones windo w to enter sea ...
2-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Addin g Phones t o the Ci sco Call Manager Database Proc edure Step 1 Log in to the Cisco CallManage r Administration ap plication. Step 2 From the me nu bar , choos ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Proc edure Step 1 Log in to the Cisco CallManage r Administration ap plication. Step 2 From the me nu bar , choose ...
2-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Configurin g the Cisco IP Phone 7960 to Supp ort the 791 4 Expansion Mo dule Using the Bulk Ad min istration Tool The Cisc o Bulk Admini stration T ool (BA T) is a p ...
Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Configurin g the Cisco IP Phon e 7960 to Support t he 7914 Expa nsion Module 2-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 The Fin d and L ist Phone p age re-dis plays showing a list of t he phone s matching you ...
C HAPTER 3-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 3 Installing the Cisco IP Phone These topi cs help you insta ll the Cisco IP Phone on an IP telephony network: • Before Y ou Begin, page 3-1 • Connecting the Cisco IP Phone to the Network, page 3-4 • Adjusting Pl acement ...
Chapter 3 Installing the Cisco IP Phone Before You Be gin 3-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Before instal ling th e Cisco IP Phone, re vie w th e requireme nts in t hese section s: • Network Req uirements , page 3-2 • Cisco CallManager Conf igur ation, page 3-2 • ...
3-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Before You Begin Safety Rev ie w the f ollo wing w arnings before installin g the Cisco IP Phone. War ni ng Read the installation instructi ons bef ore you connect the sy stem to its power sour ...
Chapter 3 Installing the Cisco IP Phone Connecti ng the Cisco IP Ph one to the Ne twork 3-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 War ni ng The plug-socket combination must be acc essible at all times because it serves as the main disconnecting device. Connecting the Cisco IP ...
3-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Connect ing th e Cisco IP Phone t o the Ne twork Figur e 3-1 Cisco IP Phone Mo dels 7960 and 794 0 Cable Conne ctions 1 A C adap ter port (DC 48V) 5 Access port (10/ 100 PC) 2 Pow er supply wit ...
Chapter 3 Installing the Cisco IP Phone Connecti ng the Cisco IP Ph one to the Ne twork 3-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 3-2 Cisco IP Phone Model 791 0 Cable Conn ections 1 A C adap ter port (DC 48V) 4 Network port (10/ 100 SW) 2 Pow er supply with A C adapter ...
3-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Adjusting Placement of the Cisco IP Phone Adjusting Placemen t of the Cisco IP Phone The Cisco IP Phone includes an adj ustable foo tstand. Whe n placing th e phone on a desktop surface , you c ...
Chapter 3 Installing the Cisco IP Phone Adjusting Pl acement of t he Cisco IP Phone 3-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Use the follo wing pro cedure to mount the pho ne on the wall using the stan dard footstand . Refer to Figu re 3-3 for a graph ical o ver vie w of th e ...
3-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Verifying the Phone Startup Process Figur e 3-3 P ar ts Used in W all Mounti ng the Cisco IP Phone Verifying the Ph one Startup Process After the Cisco IP Pho ne has po wer con nected to it, t ...
Chapter 3 Installing the Cisco IP Phone Con figu ring S tartu p Netw ork Settin gs 3-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 3. These me ssages display as ph one starts up: – Conf iguring VLAN – Conf iguring IP – Conf iguring CM List – Connecting – Registering – R ...
C HAPTER 4-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 4 Adding the Cisco IP Phone 7914 Expansion Module The Cisc o IP Phone 7914 E xpansion M odule atta ches to th e Cisco IP Phone 7960 and extends it s functionality by ad ding 14 line appe arances and/or speed dial num bers per ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Installing the 7914 Expansion Module These sec tions descr ibe how to install the Exp ansion Mo dule: • Before Y ou Begin, page 4-2 ? ...
4-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Each F ootsta nd Kit con tains: • One suppor t bar (singl e with one thum b screw , or double wi th two thumb screws) • One footsta n ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 War ni ng Ultimate disposal of this product s hould be handled according to all national laws and regulations. War ni ng Do not work on ...
4-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module • Conn ecti ng th e Po wer Supply , page 4-1 1 • Conn ecti ng th e Fo ot stan d, pag e 4-1 2 Note T o ensure a successful installat i ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-2 Foo t Pins on the Cisc o IP Phon e 7960 Connecting the Supp ort Bar to the Cisco IP Phone 7960 T o con nect the sup port ba ...
4-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Figur e 4-3 Connect or Pins on the Sup por t Bar Connecting the 7914 Expansion Module to the Support Bar T o connect t he Expans ion Modu ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-4 P ar t Connec tions on the E xpansi on Module and Suppor t Bar ...
4-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Figur e 4-5 Thumb Scr ew Connections Connecting the RS 232 Cable T o c onnect the RS 232 cabl e, follow these steps, a nd refer to the f ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Note If you are instal ling a seco nd 7914 Expansi on Module, conti nue with St eps 3 and 4. Ot herwis e go t o the “Connec ting the ...
4-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Connecting the Powe r Supply T o connect t he po wer supply , follo w these steps. Proc edure Step 1 Dependi ng on how your Cisco IP Pho ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-7 P o wer S upply Conn ector P ort Connecting the Footstand T o connect the footsta nd to the supp ort ba r , follow th ese ...
4-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Note Note: There are four posit ions in each o f the thr ee sets of op en slots on the s uppor t bar . Thi s lets you choo se the angle ...
Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Start Up Seque nce After the 79 14 Expansion Module i s install ed, upon sta rtup the lig hted buttons are all steady re d. Then th e ...
C HAPTER 5-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 5 Configuring Network Settings on the Cisco IP Phon e Because the Cisco I P Phone is a network device, it in cludes many configur able network set tings. Y ou must configur e many of these optio ns before the phone is access i ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Access ing the Ne twork Config uration Setting s 5-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Accessing the Network Configuration Settings By default, the network co nf iguration optio ns are locke d to pre ven t users ...
5-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s Cisco IP Phone 7910 Proc edure Step 1 Press **# This st ep eit her lo cks or u nlocks the op tions, depending on th e previous state. Continue wi ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 3 (Network C onfiguration ). Step 3 Scroll th rough the op tions to d ispl ...
5-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s TFTP Serv er 1 Indicat es t he pri mary T riv ial Fi le T ransfe r Protocol ( TFTP) server use d by the pho ne to obtain con f igura tion files. ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Information URL Spe cifi es the location (UL) o f the help text for the information ( ? ) button. A vailable onl y on the Cisco IP Pho ne 7960/ ...
5-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s Forw arding Del ay Indicates whe ther the interna l switch be gins for war ding pac ke ts b etw een t he PC po rt and sw itch (S W) port on your ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 PC Port Disable d Indicat es whethe r the PC port on the phone i s enabled or disable d. The por t is label ed “10/1 00 PC” on the bac k of ...
5-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Modifying DHCP Settings Dynamic Host Configuration Protoc ol (DHCP) au tomatical ly assigns IP addresse s to devices when you conn ect th em to the n ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Modi fyin g DHC P Se tting s 5-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Enabling DHC P Cisco IP Phones ena ble DHCP by d efault, but you can rese t the pro tocol i f it becomes d isabled. Cisco IP Phone 7960/7940 Pr ...
5-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Step 5 Use the down v olume ke y to select Ye s . Step 6 Press # to save. Disabling DHCP If you do not use DHC P in your network, use this procedure ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Modi fyin g DHC P Se tting s 5-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select DH ...
5-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Step 5 Press the Ye s s oft k e y to release th e DHCP-as signed IP address. Step 6 Press S ave . The phone r emains in an idle st ate, w ithou t an ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring IP Settings Use the se guidel ines when ma nuall y configurin g the IP settings: • Y o u can use 0.0. 0.0 for the subne t mask only ...
5-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Step 4 Scroll to IP Address . Step 5 Press the Edit soft key . Step 6 Use t he buttons on the d ial pad to en ter a new IP addr ess, usi ng the * ke ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7960/7940 Proc edure Step 1 Press setti ngs . Step 2 Use the Navigation button to sele ct Network Conf iguration . Step 3 Press th ...
5-17 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Assigning S ubnet M ask The subnet mask is used to partition th e IP address into a netwo rk and a host identif ier . The subnet mask is used to mas ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-18 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 5 Use t he buttons on the d ial pad to en ter the new subnet mask, using the down arro w to back s pace a nd the * key on the d ial pa d to ...
5-19 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Cisco IP Phone 7910 Changin g the domain name on the Cisco IP Phone 7910 is not cu rrently supported. Assigning D NS Servers The DNS settin g on the ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configuring VLAN Settings 5-20 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select DNS s ...
5-21 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring TFTP Options Step 8 Press V alidate . Step 9 Press S ave . Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Ste ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configu ring TFTP Opti ons 5-22 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7960/7940 Proc edure Step 1 Press setti ngs . Step 2 Use the Navigation button to sele ct Network Conf iguration . Step 3 Press th ...
5-23 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring TFTP Options Using an Alternat e TFTP Serv er If you a re usi ng DHCP , but you want to override the T FTP ad dress that the phone recei ved thro ugh DHCP , ena ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configu ring TFTP Opti ons 5-24 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 If an alterna te TFT P server is current ly una ssigned, the opti on disp lays as: Alternate TFTP NO Step 4 Press * to ed it. Step 5 Use the down ...
5-25 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring Ports Step 6 Use the b uttons on t he dial pa d to enter a backup T FTP server addr ess, using the * key on the dial pa d or the . soft ke y to e nter periods. ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configurin g Ports 5-26 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 This section co ver s the follo wing top ics: • Configuring the SW Port , page 5-26 • Configuring the PC Port , page 5-27 Configuring the SW Port Fol ...
5-27 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring Ports Step 8 Press the V alidate soft key . Step 9 Press the Sav e soft k ey to sa ve this change. Cisco IP Phone 7910 Proc edure Step 1 Press the Settings bu t ...
Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configurin g Ports 5-28 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 6 Use the bu ttons on the dial pa d to enter the selected optio n. T o enter lett ers, use th e numbe rs associ ated wit h a partic ular letter . Fo ...
C HAPTER 6-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallMan ager After you install Cisco IP Phones in your netw ork, conf igure their network settin gs, and ad d them to Cisc o CallMan ager , you must the n use Cisco C ...
Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Cisco IP Phones i n Cisco CallMa nager 6-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring Ci sco IP Phones in Cisco C allManager After yo u add Cisc o IP Phones to Cisc o Call ...
6-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Configuring Cisco IP Phones in Cisco CallManager Caller ID Displa ys numbe r and nam e of calle r Fro m Cisco Cal lManag er , choose: Device > Pho ...
Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Cisco IP Phones i n Cisco CallMa nager 6-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Message waitin g Users press this b utton to conne ct to the v oic e- me ssa gi ng sy ste m. From ...
6-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Adding Users to Cis co CallM anager Adding Users to Cisco C allManager Cisco CallManager Admi nistration allo ws you to display and maintain inform a ...
Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Modifyin g Phone But ton Templates 6-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Possible P hone Bu tton Template Configurations The num ber of buttons and fe atures tha t you can cus tomiz e v a ...
6-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Modifying Phone Button Templates Updating Button Labels If you chang e the button assignm ents on the Cisco IP Phone 791 0, you can also update their ...
Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Corporate D irectories 6-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring Co rporat e Directories Cisco IP Phone mode ls 7960 and 794 0 can store a dire ctory of e mployee nam ...
6-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Providing Information to End Users After y ou co nfigure t hese ser vices, verify t hat your u sers h av e access to the Cisco Call Manage r IP Phone ...
Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Providing I nformatio n to End Users 6-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Provide end user s with access to user doc umentat ion for the Cisc o IP Phones. For e xampl e, the Cisco I ...
C HAPTER 7-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 7 Troubleshooting the Cisco IP Phone Cisco IP Phones in clude diagnosti c screen s that enable you to co llect inf ormati on that can assist yo u in troubleshoo ting probl ems in your IP telep hony network. These sec tions pro ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Displaying Statistics for Current Call If you e xpe rience p roblem s during an acti ve call, you can collect in forma tion during t ...
7-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information Troub lesho otin g Tips • The RxT ype/ TxT ype indic ates whic h codec i s being used fo r the cal l betwee n this phon e and the ot her ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 T a ble 7 -1 St atus Me ssages Message Expla nati on Possib le E xplan atio n and Act ion BootP ser ver used The phon e obtaine d it ...
7-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information DHCP timeout DHCP serv er did not re spond. • Networ k is busy—the error s should resolv e them selve s when t he netwo rk load redu ce ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Error upd ate loc ale One or m ore local ization f iles could not be foun d in t he TFT PPath director y or were not va lid. The loc ...
7-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information No de fa ult r out er DHCP o r st ati c co nf ig urati on did no t spe cif y a def aul t router . • If the phon e has a stat ic IP add re ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Displaying Network Statistics Use t he networ k statistic s to ob tain i nformat ion about the ph one and network perform ance. Cisc ...
7-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information • REr—num ber of r ecei ve errors at th e phone . • Bcast—n umber of br oadcas t pack ets rece i v ed. • TCP-timeou t—connectio ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Port 0 Half , 10—the net work port is in a link up stat e and has auto -ne gotiated a half-dupl ex, 10-Mbps c onnectio n. • ...
7-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information Step 3 Press the Select soft key . Step 4 Select Mo del Informa tion . Step 5 Press the Select soft key . The follo wing information displ ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resett ing the Cisc o IP Phone 7-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 4 Select F irmwar e V ersions . Step 5 Press the Select soft key . The fi rmware statist ics display the follo wing informatio n: • Applicatio n ...
7-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Erasing L ocal Configuration Cisco IP Phone 7910 Press **#* * to r eset the C isco IP Phone 7910. Erasing Local Con figuration If you want to eras e all locall y stored configur ation op ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Updating F irmware Ve rsion 7-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select Erase Conf igu ...
7-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Step 3 From the Cisc o CallM anager Admi nistratio n choose System > Devi ce Defa ults. Locate th e De vice T ype field co rresponding to t he model IP Phone ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Symptom: C isco IP Phon e Does Not Sta rt Up and LCD S creen Does Not Display If you con nect a Ci sco IP Phone in to the ne twork port, the LEDs sh ould ...
7-17 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Symptom: Cisco IP Phon e Not Registering with Cisco CallM anager If the pho ne proc eeds pas t the f irs t stage (L ED bu ttons f lashi ng on and o f f) and con ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-18 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Registering the Phone with Cisco C allManager Registration with a Cisco CallManager se rver can only be succ essful if the p hone has been added to the s ...
7-19 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Y o u must unlock the network settings befor e you can assign an alternat e TFTP server (see “ Accessi ng the Ne twork Configuration Se ttings” s ection on ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-20 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Verifying Cisco CallManag er Settings On the Cisco IP Phone, press settings > Network Conf iguratio n > CallManager 1, 2, 3 , 4 . The Cisco IP Phon ...
7-21 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Creating a New Configuratio n File If you con tinue to have problem s with a partic ular phone , despite al l attempt s at resoluti on, th e configurat ion file ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-22 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 force a firmwa re upgr ade from C isco C allM anag er on to t he phone . Anyti me a phone has to load a ne w image, it h as to restart itself and re-re g ...
7-23 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Verifying DHCP Settings This pr oced ure ca n help yo u verify if th e phone has be en prope rly c onfigured to use DHCP . Proc edure Step 1 V eri fy th at you ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-24 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Y o u can chec k wheth er a Cisco IP Phon e 7960/794 0 received a comma nd from Cisco CallMa nager to r eset b y pressin g settings > Status > Netw ...
7-25 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Reso lving Know n Issu es Step 6 T o verif y the MA C address on t he phone, see t he “V e rifying Networ k Settings” section on page 5-3 . Step 7 Power cycle th e phone. Resolving Kn ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Know n Issues 7-26 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Moving a ne twork connec tion from the phone to a wo rkstation If you are po wering you r phone thro ugh the netwo rk conne ction, you must be care ful if you ...
7-27 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Reso lving Know n Issu es Refer to the following table if you are having difficulty using your 7914 Expan sion Modul e. T able 7 -3 Expansion Module T roubles hooting Problem Solu tion No ...
Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Know n Issues 7-28 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 ...
A-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 APPENDIX A Technical Specifications The follo wing sections describe the techni cal specif icatio ns for the Cisco IP P hone. • Physica l and Operating En v ironmen t Specif icatio ns, page A-1 • Cable Speci fi cation s, pa ge A- 2 ...
Append ix A Technical Spec ification s Cable Spec ifications A-2 Cisco IP Ph one Administratio n Guide for Cis co CallMana ger 3.2, Cisc o IP Phones 7960/7940/7 910 78-10453-04 Cable Specifications • RJ-11 jack for handset co nnectio n • RJ-45 ja ck for the L AN 10/1 00BaseT conn ection (labele d LAN ) • RJ-45 j ack for a secon d 10/100 BaseT ...
A-3 Cisco IP Phone Ad ministratio n Guide for Cisc o CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04 Append ix A Technical Spec ification s Network an d Access Por t Pin outs Acces s Po rt Co nnecto r Ta b l e A - 3 de scribes t he acce ss port co nnect or pinou ts. T able A -2 Networ k P ort Connect or Pinouts Pin N umber Func tion 1T ...
Append ix A Technical Spec ification s Network an d Access Port Pinouts A-4 Cisco IP Ph one Administratio n Guide for Cis co CallMana ger 3.2, Cisc o IP Phones 7960/7940/7 910 78-10453-04 ...
IN- 1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 INDE X A AC adap ter , pro vidi ng po wer us ing 2-7 access port , purpos e 2-7 adding Cisco IP Ph ones ma nual ly 2-12 Cisco IP Ph ones that us e DHCP 2-12 Cisco IP Phones u sing au to-regist ration 2-11 Cisco IP Phones u sing Bulk ...
Index IN-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 resetting 6- 12 supporte d networking protocols 1-7 techni cal s pecific ation s A-1 troublesh ooting 6-1 using L DAP dire ctories 6-8 Cisco IP Phone 7 910, feat ures 1-5 Cisco IP Pho ne 7914 Expansi on Modu le config uring I P ...
IN- 3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Index F featu res config uring o n phon e 1-11 configur ing with Cisco CallManag er 1-10 informi ng us ers abo ut 1-11 phone f eature s (tab le) 6-2 firmw are updati ng 6-14 verify ing version 6-11 H headset supported t ypes 2-9 usin ...
Index IN-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 7914 Expan sion Modul e, defaul t template 6-7 7940, d efault tem plate 6-6 7960, d efault tem plate 6-6 modifyin g 6-5 phones featu res desc ribed (t able) 6-2 plugging i n Cisco IP Phone 3-4 ports, config uring 5-25 power pat ...
IN- 5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Index troublesh ooting Cisco IP Pho ne 6-1 Expansi on Module 6-27 U underst anding interacti ons with Cisco CallMa nager 2-2 interaction s with Cisco Cataly st switches 2-2 startup pro cess 2-3 users adding to Cis co CallManag er 6-5 ...
Index IN-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 ...
Cisco Systems 7940のメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 7940の取扱説明書
- Cisco Systemsの製品カード
- パンフレット
- またはCisco Systems 7940の消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Cisco Systems 7940の取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Cisco Systems 7940の取り付け説明書、サービスマニュアル、簡易説明書、またはCisco Systems 7940のユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Cisco Systems 7940の製品を使用するにあたって最も人気のある説明書を閲覧できます。
Cisco Systems 7940デバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがCisco Systems 7940を使用するのを助ける技術的文書のことです。説明書は通常、全てのCisco Systems 7940ユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Cisco Systemsの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Cisco Systems 7940の説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははCisco Systems 7940の目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Cisco Systems 7940に関してこのドキュメントで見つけることができる全てのヒントの目次
3. Cisco Systems 7940デバイスの基本機能を使うにあたってのヒント。 Cisco Systems 7940のユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Cisco Systems 7940に関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるCisco Systems 7940のメーカー/サービスへの連絡先に関する情報。
Cisco Systems 7940についてご質問がありますか？
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見つけた説明書を読んでもCisco Systems 7940の問題を解決できない場合、下記のフォームを使用して質問をしましょう。ユーザーのどなたかがCisco Systems 7940で同様の問題を抱えていた場合、その解決方法を共有したいと考えるかもしれません。