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HP (Hewlett-Packard) 960c - page 1
Windows Macin tosh quic k r e fer ence guide hp deskjet 990c/980c/9 60c series english ...
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HP (Hewlett-Packard) 960c - page 2
ii Editio n 1 October 2 000 Copyrigh t 2000 Hewle tt-Pac kard Company acknow ledgements Microsoft , MS-DOS, an d Windows are regi stered t rademarks of Mi crosoft Corpor ation. Adobe and Acrobat are re gistered trade marks of Adobe Systems Incor porated. Mac, Macintosh, and Mac OS ar e trademarks of A pple Computer, In c., registe red in the U.S . ...
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HP (Hewlett-Packard) 960c - page 3
englis h iii quic k r efer ence guide introducin g the hp de s kjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 print cartri dges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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HP (Hewlett-Packard) 960c - page 4
iv englis h ...
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HP (Hewlett-Packard) 960c - page 5
1 englis h intr odu cing t he hp deskjet printer what’s in t he bo x Thank you for buy ing an HP Deskje t printer! Your pr inter box con tains the follow ing items: • HP Deskjet pr inter (9 90c ser ies , 9 80c series, or 9 60c seri es ) • A utomati c tw o -sided pr inting module (ma y n ot be a v ailable in all pr inter models) • Po w e r c ...
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HP (Hewlett-Packard) 960c - page 6
2 englis h pri nt car tr idg es The HP Deskjet printer box inc ludes both a black and a c olor print cartridge. Each print cartridge box, and the electronic quick help manual, contain installation instructions. When you replace a print car tridge, verify that you have the c orrect part number: • Black — hp 4 5 ( hp 516 45a ) • Tr i - c o l o ...
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HP (Hewlett-Packard) 960c - page 7
3 englis h finding inf ormation Sever al docu ments a re include d wi th the H P Deskje t printer . They provi de instruc tions o n how to install the p rinter software, operate the printer, and find help when you need it. The following ch art indic ates where to find specific ty pes of informatio n. for inf ormation abo ut... see... platform Setti ...
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HP (Hewlett-Packard) 960c - page 8
4 englis h v ie wing quick h elp The electronic manual, quick help , of fers instruc tions for using the HP D eskjet printe r. Inform ation is also pr ovided to hel p you solve printer problems that may occ ur. Windo ws 9 5, 9 8, M e, 2000, and NT 4.0 users Open qui ck h elp through the hp printer assistant, a tool that also prov ides: • Support ...
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HP (Hewlett-Packard) 960c - page 9
5 englis h If you want to view the manual in one of these languages: 1. Dou ble -c lic k the hp prin ter assista nt icon on your computer d esktop . 2. Click th e qui ck he lp button in the hp pr inte r assist ant sc ree n. 3. Sel ect quick help is available in o ther languages at the bottom o f the quick help screen. 4. Insert the pri nter so ftwa ...
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HP (Hewlett-Packard) 960c - page 10
6 englis h v iew ing printer inf o r mation in Windo ws 3 .1x and D OS Win dows 3.1 x u ser s In Windows 3. 1x systems, information about operating the printer is loc ated in an electronic User ’ s Guide . This o ption is available only with H P Deskjet 990c series printers. You need Adobe A crobat Reader to view t he User ’ s Guide . If you do ...
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HP (Hewlett-Packard) 960c - page 11
7 englis h contac ting hp customer care HP cust omer care 's servic e and suppor t prov ides expert advice on usi ng your HP Des kjet printer or solving problems with you r printer. There are several ways to obtain assi stance — what you need, when you need it! hp ’ s support pr ocess HP customer care's su pport process works most eff ...
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HP (Hewlett-Packard) 960c - page 12
8 englis h Link to HP user community forums and HP customer car e email from the HP customer care Website. Log on to the Website then select printer options appropriate for you r printer. When the hp customer care screen appears, c lick Connec t with HP . hp user community for u ms HP's cu stomer care o nline user community forums let y ou rea ...
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HP (Hewlett-Packard) 960c - page 13
9 englis h hp customer care b y phone HP provides telephone support free of charge during the printer ’ s phone support period. (Standard pho ne company charges do apply , however.) The list below s hows the phone support period for your region. fre e phone support per i od * Standar d phone compan y char ges apply . before plac ing a call Before ...
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HP (Hewlett-Packard) 960c - page 14
10 englis h support phone numbers If you need help solving a pro blem, contac t HP custo mer care us ing one of the phone numbers in the table on the right. If the phone nu mber for your regi on is no t list ed, plea se refe r to HP' s Website at www.h p.com/cps o-suppor t/ guide/p sd/cscinf o.htm . after the f ree phone support peri od After ...
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HP (Hewlett-Packard) 960c - page 15
11 englis h obtaining hp customer car e re pai r If your HP printer needs repairing, c all HP customer care phone support. (See HP ’ s support phone numbers on the previous page.) A trained HP customer care service technician will diagnose the problem and coordinate the repair process. Customer care will direct y ou to the best solution, whether ...
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HP (Hewlett-Packard) 960c - page 16
12 englis h sol ving W indo ws installation pr obl ems View the in formatio n in this secti on if y ou ha ve prob lems s etting up yo ur prin ter. If y ou need help after the printer is set up, see the quic k help electronic ma nual. • The CD is not properly i nserted in th e CD- ROM dr ive • The CD is damaged • The CD-ROM is dama ged what i ...
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HP (Hewlett-Packard) 960c - page 17
13 englis h • There may be a conflict with y our virus prot ection program • There may be a conflict with an other softwar e program • There may be a conflict with a peripher al device connected to your print er possi ble causes... to solv e the prob lem... The printer soft ware did not install c orrectly. For Win dows 95, 98, Me, NT 4.0, and ...
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HP (Hewlett-Packard) 960c - page 18
14 englis h You may no t b e using Win d ows 98, Me , or 2000. possible ca uses... to sol ve the problem . . . Wh en I conn ect a U SB cab le between t he printer an d my computer, the New Hardware Wizard does not appear. Make su re Windows 98, Me, or 2000 is runn ing. If yo u do not hav e Wi ndows 98, Me , or 2000, yo u need to use a parallel cabl ...
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HP (Hewlett-Packard) 960c - page 19
15 englis h When I connect a USB cable between the printer an d my computer, an “ Unknown Device ” messa ge appears. • Static electrici ty has bui lt up in t he cable between t he printer an d your computer • You may have a defective USB cable 1. Disconnect the USB c able from the printer. 2. Unplug the p rinter fr om its power co rd. 3. Wa ...
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HP (Hewlett-Packard) 960c - page 20
16 englis h When I ins ert the prin ter software CD and the f iles start to copy, the Copying Files... screen says that file hpzuci01.dll cannot be found . All the follo wing condition s are present: • You are usi ng a USB cable to connect th e printer to your compu ter • You are using Windows 98 • You are co nnecting mo re than one device at ...
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HP (Hewlett-Packard) 960c - page 21
17 englis h li m ite d wa rra nt y s ta te m en t A. e xtent of limite d war ranty 1. H e wle tt - P a ckard ( HP ) warra nts to t he en d- user c us tomer that th e HP products spec ified ab o ve w il l be free from defe cts in m ate rial s and w orkmanship f or the dur ati on spec if ied above , which duration be gins o n the da te of purchase by ...
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HP (Hewlett-Packard) 960c - page 22
18 englis h B. li mit ati ons of wa rrant y 1. T O THE EXTENT ALL O WED B Y L OCAL LA W , NEI THER HP NOR I TS THIRD P A R TY S UPP LIERS MAKE ANY O THER W ARR ANTY OR C ONDIT ION OF ANY K IND , WHETHER EXP R E SS OR IMPLIED , WITH RE SP ECT T O THE HP PRODUCTS , AND SP EC IF ICALL Y DIS CL AIM THE IMPLIED W ARR ANTIE S OR CONDI T IONS OF MER C HAN ...
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HP (Hewlett-Packard) 960c - page 23
19 englis h env ironmental statement Hewlett-Pac kard continuously imp roves the design proces ses of its deskjet printers to minimize the ne gative impact on the office environ ment and on th e communitie s where printers are manufact ured, shi pped, and used. Hewlett-Pa ckard has also deve loped processe s to minimize th e negative impact of the ...
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HP (Hewlett-Packard) 960c - page 24
20 englis h inde x A Adobe Acrobat Re ader 5 , 6 Automatic two - sided prin t ing module 1 B bubble help 3 C cable, printer 2 compatabili ty with other hardware 3 with other software 3 contents, printer box 1 customer care 7 D DOS systems 6 driver, printer 1 , 2 , 3 E email support 8 energy consumption 19 F find ing print er info rmation 3 H help a ...
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HP (Hewlett-Packard) 960c - page 25
reg ul at or y no tic e s hewlett-pack ard compan y This device comp lies with part 15 of the FCC Rules. Op eration is subject to the following two cond itio ns: • T his de v ice m ay n ot ca use harmf ul inter f erence, and • T his de v i ce mu st accept an y int erfer ence r eceiv ed, inclu ding in terfer en ce tha t may cau se unde sir ed op ...
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