Ericsson BusinessPhoneの取扱説明書

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Summary
  • Ericsson BusinessPhone - page 1

    busin ess ph o n e ...it’ s your business Installa tion Guid e CALL CENTRE SUPERVISOR Standard Edition Call C entre Manage ment ...

  • Ericsson BusinessPhone - page 2

    Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2C ii BUSINESSPHONE CALL CENTRE SUPER V ISOR - ST ANDARD INST ALLA TION GUIDE EN/LZTB S 102 063/S R2C Copyright © 2000. Er icsson Austri a AG . All rights rese rved. This docume nt contai ns propri etary inf ormation whi ch is pr otected by copyri ght. ...

  • Ericsson BusinessPhone - page 3

    Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2C iii : H OFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU Busin essPhone Call Ce ntre Supe rvisor is a Wind ows base d applica tion that e nables you to efficien tly manage and monit or the Busin essPhone Call Centr e funct ions T ...

  • Ericsson BusinessPhone - page 4

    :HOFRPHWRWKH%XVL QHVV3KRQH&DOO&HQWU H6XSHUYLVRU Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2C iv ...

  • Ericsson BusinessPhone - page 5

    Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2A 7DEOH RI  &RQW HQWV v :HOFRPHWRW KH%XVLQHVV3KRQH &DOO&HQWU H6XSHUYLVRU ,QWURGXFWLRQ What’ s new in Release 2 .4 ............. .............. .......... .............. .............. ......... .............. ..... ...

  • Ericsson BusinessPhone - page 6

    7 DEOH RI&RQWHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2A vi Initial Checks ............... .............. .............. ......... .............. .......... .............. .............. ........ 34 Start Up .... ..... ..... ......... ..... .... ..... ......... ..... ..... .... . ...

  • Ericsson BusinessPhone - page 7

    Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2A 7DEOH RI  &RQW HQWV vii Default Printe r and Reports... ......... .............. .............. .......... .............. .............. ......... ... 54 Display Units ........... ......... .............. .............. .......... .......... ...

  • Ericsson BusinessPhone - page 8

    7 DEOH RI&RQWHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2A viii ...

  • Ericsson BusinessPhone - page 9

    ,QWURGXFWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 9 ,QWURGXFWLRQ The CCS runs on a PC which receives data from the Bus inessPhon e 150 or Busi- nessPho ne 250/50 exchan ge via a n RS232 int erface ( V.24). The system software is ins tall ed b y tra nsf erring th e syst em f iles from the ...

  • Ericsson BusinessPhone - page 10

    &'520'HOLYHUHG ZLW K&&63DFNDJH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 10 &'520'HOLYHUHGZ LWK&&63DFNDJH You w ill fin d a great vari ety of info rmat ion on the CD-RO M w hich c ons ists not only of CCS softwa re and ...

  • Ericsson BusinessPhone - page 11

    &'520' HOLYHUHGZ LWK&&63DFNDJH Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 11 Instal lation of CCS Doc umenation If you want to prov ide each CCS us er with the document ation you ha ve the op tion to ins tall the comp lete ran ge of d ocumenta tion fi les o ...

  • Ericsson BusinessPhone - page 12

    &'520'HOLYHUHG ZLW K&&63DFNDJH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 12 Standard PC Specificat ion for Usi ng Documentati on on CD-ROM • 100% IBM compatible PC • CPU 486 DX2 66 MHz proce ssor • 8 MB R AM (16 MB recommende d) • B us m ouse • S ...

  • Ericsson BusinessPhone - page 13

    %DVLF+DUGZ DUH5H TXLUHPHQWV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 13 %DVLF+DUGZ D UH5HTXLUHPHQW V ([FKDQJH 5HTXLUHPHQW V CCS 2.4 supp orts Busi nessPhon e 150 as wel l as Busi nessPhone 50/250 (up to V4.0 ). Th e inst alla tion s crip t no w inc ludes the optio ns: (a) Busi ...

  • Ericsson BusinessPhone - page 14

    %DVLF+DUGZ DUH5HTXLU HPHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 14 Number of Agents 1-10 Adaptati on Unit - 10 11-2 0 Adapta tion Unit - 20 21-3 0 Adapta tion Unit - 30 31-4 0 Adapta tion Unit - 40 The a daptati on unit i s fitt ed to the para llel po rt. I f the ada ptation unit ...

  • Ericsson BusinessPhone - page 15

    %DVLF6RIWZ DUH5HTXLUH PHQWV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 15 %DVLF6RIWZ DUH5HTXLUHPHQW V The PC sho uld be prepar ed for inst allati on usin g the manufact urer’s instruct ions to form at th e hard disk a nd in stal l MS Win dows 3.11 (W ind ows fo r Work - groups) o ...

  • Ericsson BusinessPhone - page 16

    3&,QVWDO ODWLRQ3URFHGXUHV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 16 3&,QVW DOODWLRQ3URFHGXUHV The PC shoul d be prep are d for inst alla tio n using the man ufac ture r’s in struc tion s to forma t the h ard disk a nd ins tall Wi ndow s if ne cessa ry. Fo r best perf ...

  • Ericsson BusinessPhone - page 17

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 17 $ SSOLFDWLRQ6RIWZ DUH,QVW DOODWLRQ The syst em is divi ded into two parts , the Datab ase Engine and the CCS itself . Each part is instal led separ ately. The D ataba se eng ine mu st be in sta lled b e ...

  • Ericsson BusinessPhone - page 18

    $ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 18 The Borl and Data base Engin e setup-rou tines has now been s tarted. Follow t he instal lation i nstructi ons and ent er the par ameters r equested a s necessa ry When the BDE instal lation ha s finishe d, ...

  • Ericsson BusinessPhone - page 19

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 19 ...

  • Ericsson BusinessPhone - page 20

    $ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 20 %XVLQHVV3KRQH&DOO&HQWU H6XSHUYLVRU To inst all the CCS applica tion sof tware: Click on "install software " Click on “install ccs stand ard” . The i nstal lati on wiz ard will ...

  • Ericsson BusinessPhone - page 21

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 21 Prior to inst alli ng th e Appli cati on the insta ll prog ram wi ll pre pare the In stall Shie ld Wizar d and sear ch for i nstal led compon ents. If the Borland Dat abase is no t found th en a war ning mess ...

  • Ericsson BusinessPhone - page 22

    $ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 22 Durin g Inst allati on the Instal l Shie ld Wiza rd wil l displ ay mes sage d ialog s as re- qui red. Ente r the inf ormation necess ary and c ontinue i nstal lation by clicki ng Next on the cur rent di alo ...

  • Ericsson BusinessPhone - page 23

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 23 During i nstal lation y ou will be require d to se t the fo llowin g parame ters: You may ch oose to inst all eit her t he Program fi les , the Data files or both, Pro- gram an d Data files . 1HZ ,QVW DOOD ...

  • Ericsson BusinessPhone - page 24

    $ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 24 8SJUDGH'DWDEDVHIURP&&69[ WR&&69[ If you in stall CCS V2.x and you have an in stalled CCS V1.x on your Compute r’s hard-di sk, you shoul d upgrade the ...

  • Ericsson BusinessPhone - page 25

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 25 The conve rsion pr ogram will automatical ly find t he versi on 1.x dat abase if defau lt lo cat ions w ere us ed, o the rwise you will h ave to iden tify th e lo cati on. If the CCS V1.x Datab ase i s not f ...

  • Ericsson BusinessPhone - page 26

    $ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 26 Click Close to co mplete the Conv ersion. Restart the Syste m At the e nd of the CCS setup (CCS V1.x and CCS V2.x wit h or witho ut Databas e upgrade ) you will b e asked if you want to r estart y our compu ...

  • Ericsson BusinessPhone - page 27

    $ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 27 • If you hav e not chosen the defaul t directo ries then : Do not restar t your c ompute r. I nstea d, foll ow the in struc tion s in the Post Instal - lation Configurat ion se ction. ...

  • Ericsson BusinessPhone - page 28

    3RV W,Q VWDOOD WLRQ& RQ ILJX UDWLR Q Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 28 3RVW,QVW DOODWLRQ&RQILJXUDWLRQ When the CCS has bee n instal led, and be fore you run the CCS up for the first time, cha nges will need to be made to th e system i f you have not chos en the ...

  • Ericsson BusinessPhone - page 29

    3RVW,QVWDOODWLRQ&RQILJXUDWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 29 6HWWLQJ$OLDVHV The util ity is acc essed via an Icon in the E ricsson CCS Pro gram Group whi ch has been cre ated by t he setup p rogram. If you ar e not famili ar with t he Borland Da- tabase Configur ati ...

  • Ericsson BusinessPhone - page 30

    3RV W,Q VWDOOD WLRQ& RQ ILJX UDWLR Q Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 30 Click t he Aliases tab to open the Aliase s page The pag e comprises a list of al l current Aliases on th e left of th e page and th e cur- rent al ias pa ramete rs for th e sele cted (Highl ighte d) A ...

  • Ericsson BusinessPhone - page 31

    3RVW,QVWDOODWLRQ&RQILJXUDWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 31 To change an Alias: Select the requir ed Alias i n the list Change the Alias p arameters a s required Example For Exam ple, if the install ation of th e CCS was d one to a dr ive other than the C: drive but ...

  • Ericsson BusinessPhone - page 32

    ,QLWL DO6WD UW8S Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 32 ,QLWLDO6 W DUW8S Once the inst allati on is com plete using def ault set tings, o r aft er Post Install ation is compl ete follo wing instal lati on using non defaul t setting s, the Initia l Start Up phas e can be ca r ...

  • Ericsson BusinessPhone - page 33

    ,QLWL DO6WD UW8S Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 33 • via W indows taskbar : Click St art on the task bar Point to Programs Point to Ericsson CCS Windows for Workg roups 3.11 In Wind ows for Wo rkgrou ps 3.11 you c an see th e Ericsson CCS Progr am Group in the MS File Ma na ...

  • Ericsson BusinessPhone - page 34

    ,QLWL DO6WD UW8S Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 34 ,QLWLDO &KHFNV It is su gges ted that a minimu m confi gur ation is be c arrie d out by t he ins tallat ion enginee r to ensu re that t he syst em is worki ng and disp laying ac curate a nd rele- vant d ata . To en abl ...

  • Ericsson BusinessPhone - page 35

    /DQJXDJH8SGDWH Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 35 /DQJXDJH8S GDWH After a co mple te inst alla tio n (Eng lish v ersi on) it is po ssib le to u pda te the CCS syste m with diff erent la nguages. The language settings are use r dependent , which mea ns t hat eac h user can be a ...

  • Ericsson BusinessPhone - page 36

    /DQJXDJH8SGDWH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 36 Note: Germa n and Span ish In tro ap plica tion will show d irec tly th e read me file and th e fold er wi th setu p file s belo ngi ng to t he alre ady c hosen langu age. Please read the readme fi le and the n click on setup.exe ...

  • Ericsson BusinessPhone - page 37

    *HQHUDO Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 37 *HQH UDO The CCS Inf ormation Di splay sy stem can ha ndle the pr esentat ion of mess ages on both p hysic al Di splay Units and Sc reen D ispl ay Un its. Screen Display Unit s are ‘virt ual’ Displ ay Units and messages sent t o Screen ...

  • Ericsson BusinessPhone - page 38

    *HQHUD O Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 38 'LVSOD8QLW'ULYHUV The CCS is shipp ed with the following dr ivers t o support the sta ndard Inf orma- tion D isp lay Un its th at ca n be d eliv ere d with the sy stem . Datali ne- 20 Single L ine Singl e Colour ( DL20) Si ...

  • Ericsson BusinessPhone - page 39

    *HQHUDO Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 39 Design The disp lay is i ntended fo r indoor use, an d can be wal l mounted o r suspende d from a ce iling. The softwar e used in t his dis play is a dumb-mode te rminal pro- gram (120 0 bauds or 9600 bau ds), designe d to inte rface wi th ...

  • Ericsson BusinessPhone - page 40

    ,QVWDOOLQJD 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 40 ,QVW DOOLQJD'LVSOD 8QLW When c onne cting Infor matio n Dis play u nits, rememb er tha t only Info rmat ion Display s which us e the same d river c an be conne cted onto a single link. For in ...

  • Ericsson BusinessPhone - page 41

    ,QVWDOOLQJD 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 41 25 way D Type Conn ector Connect t he sleev e pin of t he 3.5mm plug to the cabl e shield . Connect the othe r end of t he shiel d to PIN 7 of the DB25 conn ector. Connect t he data-out signal fr om the displa ...

  • Ericsson BusinessPhone - page 42

    ,QVWDOOLQJD 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 42 &RQQHFWLQ J0X OWLSOH8QLWV When mo re than one unit is be ing use d the conne ction s must be rep eated in mul - ti dro p mode i.e. r eceive of all Dis play Units in the s ystem is conn ected to the t ...

  • Ericsson BusinessPhone - page 43

    'LVSOD 8QLW&RQQHFWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 43 'LVSOD 8QLW&RQQHFWLRQ Befor e any me ssage s can b e sent t o a Disp lay U nit, t he Dis play U nit mu st be co r- rectly conn ected to the syst em. Informa tion Display Unit Connec tion is carr ...

  • Ericsson BusinessPhone - page 44

    'LVSOD 8QLW&RQQHFWLRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 44 0DQDJHPHQW)XQFWLRQV The four contro l buttons situate d at the bottom rig ht of t he page prov ide acces s to Test , New, Edit and Del ete funct ion. ...

  • Ericsson BusinessPhone - page 45

    $ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 45 $ GGLQJD1HZ 'LVSOD 8QLW The para meters needed to set up a Display Unit are ent ered via the Add a N ew Display Unit Dialo g. The Dialo g is acce ssed fr om the Displ ay Unit Con nection D ...

  • Ericsson BusinessPhone - page 46

    $ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 46 'LVSOD8QLW7 SH The D ispla y Uni t typ e re fers to the a ctual typ e of un it th at is to be c onnec ted . The ty pe sel ected must ma tch t he act ual ty pe of th e Dis play U nit. To sel ec ...

  • Ericsson BusinessPhone - page 47

    $ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 47 %DXG5DWH If addi ng a ph ysica l Disp lay Un it you mu st set th e Bau d Rate for the tr ansfe r be- tween the PC a nd the n ew unit. The Baud Rat e list shows a ll the support ed Baud Rates fo r the typ ...

  • Ericsson BusinessPhone - page 48

    $ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 48 7 HVWLQJ&RQQHFW LRQV The Test butto n allows you to test the con nection be tween the CCS a nd a Display Unit. To carr y out a test: Select the Disp lay Unit t o test in the grid Click the T est bu t ...

  • Ericsson BusinessPhone - page 49

    $ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 49 '/6LQJOH&ROR XU,QIRUPDWLRQ'LVSOD The DL20 is a si ngle-li ne, single -sided di splay with 20 alp hanumeri c charact ers, using r ed ligh t emitti ng diod es. 7 HFKQLFDOGD ...

  • Ericsson BusinessPhone - page 50

    $ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 50 '/0XOWLFRORXU,QIRUPDWLRQ'LVSOD The DL20 is a si ngle-li ne, single-s ided disp lay with 20 al phanumeric c haracter s, using l ight emit ting diod es. The DL 20 Multicolou r combin ...

  • Ericsson BusinessPhone - page 51

    $ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 51 '%6LQJOH& RORXU, QIRUPDWLR Q'LVSOD The DB320 Sin gle colour is a sing le-side d display with 3 line s. Each line has 20 alphanume ric char acters, using red light emitt i ...

  • Ericsson BusinessPhone - page 52

    $ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 52 '%0XOWLFRO RXU ,QIRUPDWLRQ'LVSOD The DB320 Mult icolour is a si ngle-si ded displ ay with 3 l ines. Each line has 20 alphanu meric char acters, using li ght emitti ng diodes . T ...

  • Ericsson BusinessPhone - page 53

    7 URXEOH6KRRWLQJ7LSV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 53 7 URXEOH6KRRWLQJ7LS V 9[' 9 LUWXDO 'HYLFH'UL YHU6HWWLQJV The Call Cent re Super visor uses wha t is cal led a ‘v irtual device driver’ , or ‘VxD’, t o control communic ations ...

  • Ericsson BusinessPhone - page 54

    7 URXEOH6KRRWLQJ7 LSV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 54 'HIDXOW3ULQWHUDQ G5HSRUWV Crysta l Reports Run Time require s a DEFAULT PRINTER to be configured on the PC. If you at tempt to gene rate a repor t in the MIS wit hout h aving a defaul t printe r conf igured ...

  • Ericsson BusinessPhone - page 55

    7 URXEOH6KRRWLQJ7LSV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 55 0LVVLQ J$ &'4 XHX HVRU $ JH QW* URX S V Often, when l ogging onto the C all Centre Su pervis or , a user will not be a ble to view det ails fo r certa in ACD Queues or Age nt Groups, e ither i n th ...

  • Ericsson BusinessPhone - page 56

    7 URXEOH6KRRWLQJ7 LSV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 56 1R'DW DLQ5HSRUW V The CCS ca nnot dist inguish b etween ti me format s as a.m. and p.m. Th e CCS does not know the dif ference between ti me after mi dnight and a fternoon . If CCS generat es Repor ts for t ...

  • Ericsson BusinessPhone - page 57

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  • Ericsson BusinessPhone - page 58

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  • Ericsson BusinessPhone - page 59

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  • Ericsson BusinessPhone - page 60

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  • Ericsson BusinessPhone - page 61

    © Ericsson Austria 03/2000 EN/LZTBS 102 063/S R2C Communicat ion is our bus iness Ericsson’s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile phones and infocom systems makes Ericsson a world leading suppli er in tele- communications. Ericsson’s Information on demand Database can be addresse ...

メーカー Ericsson カテゴリー Telephone

Ericsson BusinessPhoneのメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- BusinessPhoneの取扱説明書
- Ericssonの製品カード
- パンフレット
- またはEricsson BusinessPhoneの消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Ericsson BusinessPhoneの取扱説明書に含まれています。

取扱説明書と呼ばれる文書のグループは、Ericsson BusinessPhoneの取り付け説明書、サービスマニュアル、簡易説明書、またはEricsson BusinessPhoneのユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Ericsson BusinessPhoneの製品を使用するにあたって最も人気のある説明書を閲覧できます。

関連する取扱説明書

Ericsson BusinessPhoneデバイスの取扱説明書はどのようなものですか?
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがEricsson BusinessPhoneを使用するのを助ける技術的文書のことです。説明書は通常、全てのEricsson BusinessPhoneユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。

Ericssonの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。

1. Ericsson BusinessPhoneの説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははEricsson BusinessPhoneの目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Ericsson BusinessPhoneに関してこのドキュメントで見つけることができる全てのヒントの目次
3. Ericsson BusinessPhoneデバイスの基本機能を使うにあたってのヒント。 Ericsson BusinessPhoneのユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Ericsson BusinessPhoneに関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるEricsson BusinessPhoneのメーカー/サービスへの連絡先に関する情報。

Ericsson BusinessPhoneについてご質問がありますか?

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見つけた説明書を読んでもEricsson BusinessPhoneの問題を解決できない場合、下記のフォームを使用して質問をしましょう。ユーザーのどなたかがEricsson BusinessPhoneで同様の問題を抱えていた場合、その解決方法を共有したいと考えるかもしれません。

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