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Avaya 5420 - page 1
IP Office 5420/2420 Phone User Guide Issue 6d (15 th September 2005) ...
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Avaya 5420 - page 2
5420/2420 Phone User Guide Page ii IP Office Issue 6d (15th September 2005) T able of Content s The Te lephone .................................................................................................................. .......... 4 Overview ...................................................................................................... ...
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Avaya 5420 - page 3
Table Of Contents 5420/2420 Phone User Guide Page iii IP Office Issue 6d (15th September 2005) EU24 Expansi on Modul e ......................................................................................................... 2 8 EU24 Overview ........................................................................................................... ...
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Avaya 5420 - page 4
5420/2420 Phone User Guide Page 4 IP Office Issue 6d (15th September 2005) The T elephone Overview This guide covers the use of the Avaya 5420 and 2420 phones on Avaya IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems. ...
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Avaya 5420 - page 5
The Telephone 5420/2420 Phone User Guide Page 5 IP Office Issue 6d (15th September 2005) 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. 2. Message lamp: Lit ...
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Avaya 5420 - page 6
2420user 5420/2420 Phone User Guide Page 6 IP Office Issue 6d (15th September 2005) Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a= , b= and c=. Your System Administrator can cha ...
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Avaya 5420 - page 7
The Telephone 5420/2420 Phone User Guide Page 7 IP Office Issue 6d (15th September 2005) Call Appearance Keys Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold ) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call : ...
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Avaya 5420 - page 8
5420/2420 Phone User Guide Page 8 IP Office Issue 6d (15th September 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: • If you are not active on another call, answer the ...
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Avaya 5420 - page 9
Basic Call Handling Features 5420/2420 Phone User Guide Page 9 IP Office Issue 6d (15th September 2005) Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop . You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be u ...
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Avaya 5420 - page 10
2420user 5420/2420 Phone User Guide Page 10 IP Office Issue 6d (15th September 2005) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call ...
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Avaya 5420 - page 11
Basic Call Handling Features 5420/2420 Phone User Guide Page 11 IP Office Issue 6d (15th September 2005) Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to ho ld an off-line conversation at any time d ...
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Avaya 5420 - page 12
2420user 5420/2420 Phone User Guide Page 12 IP Office Issue 6d (15th September 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer or Hold . 2. When you hear dial tone, dial the numb ...
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Avaya 5420 - page 13
Basic Call Handling Features 5420/2420 Phone User Guide Page 13 IP Office Issue 6d (15th September 2005) Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required f ...
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Avaya 5420 - page 14
5420/2420 Phone User Guide Page 14 IP Office Issue 6d (15th September 2005) Using S peed Dials Overview of Speed Dials The phone can store up to 104 personal speed dials. The list of these speed dials is a ccessed by pressing SpDial . If SpDial is not shown, press Exit top exit the current screen. • The speed dial list is sorted alphabetically. ? ...
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Avaya 5420 - page 15
Using Speed Dials 5420/2420 Phone User Guide Page 15 IP Office Issue 6d (15th September 2005) Deleting a Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen. 2. Press Delete . 3. Select the speed dial entry you want to delete. Press and to display different pages of speed dials or key the first letter of the requir ...
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Avaya 5420 - page 16
2420user 5420/2420 Phone User Guide Page 16 IP Office Issue 6d (15th September 2005) Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen. Press Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed ...
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Avaya 5420 - page 17
5420/2420 Phone User Guide Page 17 IP Office Issue 6d (15th September 2005) Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log . This log ca n store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls You can select which types of ca ...
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Avaya 5420 - page 18
2420user 5420/2420 Phone User Guide Page 18 IP Office Issue 6d (15th September 2005) Using The Call Log You can make calls directly from the call log. Whilst in th e call log you can still make a call by going off- hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. ...
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Avaya 5420 - page 19
Using the Call Log 5420/2420 Phone User Guide Page 19 IP Office Issue 6d (15th September 2005) Deleting a Call Log Entry 1. Press Log . If Log is not shown press any soft key 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Alternatively, press More and select All to display all three options. To return to Misse ...
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Avaya 5420 - page 20
5420/2420 Phone User Guide Page 20 IP Office Issue 6d (15th September 2005) Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different ty pes of calls - a repeated single r ing for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls ...
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Avaya 5420 - page 21
Function Keys 5420/2420 Phone User Guide Page 21 IP Office Issue 6d (15th September 2005) Adjusting the Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast. 1. Press Exit to exit any other mode. Press Option . 2. Press Contrast . A menu with the current contrast setting a ...
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Avaya 5420 - page 22
2420user 5420/2420 Phone User Guide Page 22 IP Office Issue 6d (15th September 2005) Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the phone's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. 1. Press Exit to exit ...
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Avaya 5420 - page 23
Function Keys 5420/2420 Phone User Guide Page 23 IP Office Issue 6d (15th September 2005) Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. 1. Press Exit to exit any other mode. Press Option . 2. Press a or key until a menu listing the current ...
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Avaya 5420 - page 24
5420/2420 Phone User Guide Page 24 IP Office Issue 6d (15th September 2005) System Features System Features As well as your phones specific features, you can acce ss a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It als ...
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Avaya 5420 - page 25
System Features 5420/2420 Phone User Guide Page 25 IP Office Issue 6d (15th September 2005) Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • To switch forw ard direct stat ...
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Avaya 5420 - page 26
2420user 5420/2420 Phone User Guide Page 26 IP Office Issue 6d (15th September 2005) Voicemail Note that not all systems support voicemail or have voicemail installed. • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your voicemail may be set up to deliver your messages by calling ...
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Avaya 5420 - page 27
System Features 5420/2420 Phone User Guide Page 27 IP Office Issue 6d (15th September 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For ...
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Avaya 5420 - page 28
5420/2420 Phone User Guide Page 28 IP Office Issue 6d (15th September 2005) EU24 Exp ansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the telephone. The expansion module has 24 buttons arranged in two col ...
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Avaya 5420 - page 29
EU24 Expansion Module 5420/2420 Phone User Guide Page 29 IP Office Issue 6d (15th September 2005) Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the phone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555- 233-136) . ...
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Avaya 5420 - page 30
2420user 5420/2420 Phone User Guide Page 30 IP Office Issue 6d (15th September 2005) Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module. For more information, consult your System Administrator. Viewing the Alternate Display Although the EU24 Expansion Module supports an additional 24 ...
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Avaya 5420 - page 31
5420/2420 Phone User Guide Page 31 IP Office Issue 6d (15th September 2005) Index 0 07*N 27 1 1.5 enter 16 10*N 25, 27 11*N 25, 27 12*N 25, 27 13*N 25, 27 14*N 25, 27 2 20*N 27 201 forwarding 25 21*N 27 3 32*N 27 33*N 27 35*N 27 36*N 27 37*N 27 38*N 27 4 45*N 27 5 53*N 27 57*N 27 7 70*N 27 71*N 27 A Access Call Log 8, 9 speakerphone 4 Speed Dial Li ...
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Avaya 5420 - page 32
2420user 5420/2420 Phone User Guide Page 32 IP Office Issue 6d (15th September 2005) Calls 25 Diverting 25 Do Not Disturb 25 Done pressing 21 Done 15, 18 Done 21 Done 21 Drop 8, 12, 13 E Edit Speed Dial 15 Edit 14 Edit 15 Either Logging 17 Email 26 End speakerphone 10 End 10 English 22 Entering 1.5 16 Entering 16 Erase All 19, 22 Erasing All Logged ...
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Avaya 5420 - page 33
Index 5420/2420 Phone User Guide Page 33 IP Office Issue 6d (15th September 2005) R RBak press 24 RBak 24 Redial 4, 10 Redial list 10 Redials 10 Refer IP Office Key 6 Refer 6 Relay Off 27 Relay On 27 Relay Pulse 27 Replace Call Appearance Keys 6 Replace 6 Return Missed 18, 19 Options menu 19 Return 18 Return 18 Return 18 Return 19 Return 19 Ride Ca ...
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Avaya 5420 - page 34
2420user 5420/2420 Phone User Guide Page 34 IP Office Issue 6d (15th September 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendmen ts to the de ...
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