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Avaya INDeX 11.0 - page 1
INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) ...
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Avaya INDeX 11.0 - page 2
Page 2 - Contents Contents Introduction .................................... 3 Transfer, Park & Hold Calls ........ 16 Using this Guide.................................................... 3 Using Transfer, Pa rk & Ho ld ............................... 16 Further Help .......................................................... 3 Transferring ...
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Avaya INDeX 11.0 - page 3
Using this Guide Introduction – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT te lephone when used on an INDeX telephone system with Software Release 11.0 . The 20AT is an analogue telephone for use on standard telephone lines and on PBX analogue ex tensions of the INDeX System. Lamp Further Help In all instances, first se ...
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Avaya INDeX 11.0 - page 4
Page 4 - Introduction MF & Time Break Recall operation MF & Time Break Recall operation The 20AT uses MF signalling and TB recall signalling only. Cont act your telephone line provider if unsure of the type of signalling you should be using. During a call, phones can use a recall signal to indicate to the exchange that they are about to sen ...
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Avaya INDeX 11.0 - page 5
Redial Last Number 20AT Features – Page 5 20A T Features Redial Last Number Pressing the REDIAL key dials out the number of t he last manually dialled call. Changing the Caller Volume During a call, pressing the VOLUME changes the caller volume between normal and loud. Message Waiting Lamp The 20AT has a voice message waiting la mp. On systems th ...
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Avaya INDeX 11.0 - page 6
Page 6 - 20AT Features Mute Mute During a call, press MUTE to stop the caller from hearing you without ending the call. Press MUTE again to reconnect the caller. Changing the Ringer You can alter the volume and ring of the 20AT's ringer. 1. Lift the handset off-hook. 2. Press MUTE and then # . 3. Press a key between 0 and 9 . 1: Quiet tone rin ...
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Avaya INDeX 11.0 - page 7
Introduction INDeX Features – Page 7 INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone so ckets indicated by your System Manager. It will not work in the sockets used by IND ...
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Avaya INDeX 11.0 - page 8
Page 8 - INDeX Features Telephone Tones & Ringing Telephone Tones & Ringing The INDeX 20AT uses various tones and ringi ng to indicate calls and other events. Incoming Calls : • Repeated Double Ring: External call. • Repeated Single Ring: Internal call. During Calls : • Repeated Single Pip: Another extension is about to intrude or has ...
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Avaya INDeX 11.0 - page 9
Notes on Making Calls Making Calls – Page 9 Making Calls Notes on Making Calls Your phone allows very simple and quick dial ling to make calls. To simplify dialling further, the INDEX system can store several hundred speed dials for use by any extension. It can also store personal speed dials for your own frequently needed numbers. • Call Barri ...
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Avaya INDeX 11.0 - page 10
Page 10 - Making Calls Making a Page Call Making a Page Call You can page any free INDeX 20 Series phone or turret or group of such phones. They hear the call without doing anythi ng though you cannot hear them. If wanted, they can turn the page into a normal call. If the extension you page is diverting calls, the page also diverts (except group pa ...
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Avaya INDeX 11.0 - page 11
Using Speed Dials Speed Dials – Page 11 S peed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store. • System speed dials : All extensions can use these, though call barring may still apply. Ask your System Manager for a list. • Pers ...
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Avaya INDeX 11.0 - page 12
Page 12 - PIN & Account Codes Forced Account Code Entry PIN & Account Codes Forced Account Code Entry A repeating single-pip when ma king an external call may indicate that you must dial an account code before continuing (check wi th your System Manager). If so, the system checks the code you dial against its list of codes before allowing t ...
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Avaya INDeX 11.0 - page 13
If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These option work for normal, page and diverted calls. • Leave a Message : Lights the lamp of the extension called. That extension also stores ...
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Avaya INDeX 11.0 - page 14
Page 14 - Busy or Unanswered Arrange a Callback Arrange a Callback If the extension you called is busy or does not answer, you can set a callback. When that extension becomes free or is nex t used, your phone rings. When you answer, the other extension rings. After setting a callback you can make other calls, the callback will not take place if you ...
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Avaya INDeX 11.0 - page 15
Answering Normal Calls Answering Calls – Page 15 Answering Calls Answering Normal Calls The phone gives a repeated double ring for exte rnal calls, a repeated single ring for internal calls. To answer the call : 1. Lift the handset. 2. To end the call, replace the handset. Answer a Message The system can store a callers number for you to make a r ...
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Avaya INDeX 11.0 - page 16
Page 16 - Transfer, Park & Hold Call s Using Transfer, Park & Hold T ransfer , Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between ca lls. You can hold a call (where only you can retrieve it) or park the call (where ot her ext ...
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Avaya INDeX 11.0 - page 17
Parking Calls Transfer, Park & Hold Calls – Page 17 Parking Calls Any extension can retrieve a parked call by dialling the line number if known. You can park several calls. Calls parked and not retrieved, may recall your extension after a short time. To park an external call : 1. During the call, dial RECALL and replace the handset . To unpar ...
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Avaya INDeX 11.0 - page 18
Page 18 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can have diverts for different si tuations, i.e. when busy, not answering or to divert all calls. You can also select no calls (which uses the Divert All number if set) . • Divert on busy : Calls divert when your phone is on a call. When set, callers cannot set a cal ...
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Avaya INDeX 11.0 - page 19
Setting Up a Divert Diverting Calls – Page 19 Setting Up a Divert Before Divert can be switched on, you must set-up the type of divert you require and the number you wish to divert to. When divert all is on, you hear broken di al tone when you lift the handset. You can still make calls. Switching Divert all on takes the phone out of group. To set ...
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Avaya INDeX 11.0 - page 20
Page 20 - Other Features The Phone Passcode Other Features The Phone Passcode If the phone gives a loud pip, it requires you to dial your passcode. The default passcode is 0000. A wrong passcode entry of more than 5 a ttempts results in the phone becoming barred. Barred phones cannot access feat ures requiring passcode entry. They can make external ...
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Avaya INDeX 11.0 - page 21
Group Other Features – Page 21 Group Your System Manager can incl ude your phone in a group or in several groups, all of which you can join or leave simultaneously. When in group , you receive calls made to the group number, not your extension number. Going into group switches Divert All and No Calls off (see page 18). The group' s type, aga ...
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Avaya INDeX 11.0 - page 22
Page 22 - Voice Manager Using Voice Manager V oice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in your own voice mailbox. • Voice Manager Functions: The INDeX supports a number of differ ent Voice Managers and so the range of options available to you may differ. To switch voice mail on/off : 1. To ...
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Avaya INDeX 11.0 - page 23
Collecting Voice Messages Voice Manager – Page 23 Collecting Voice Messages Check your mail regularly. The system deletes new and old messages after set periods. You can check your mailbox fr om an external phone. It must have touch tone (MF) dialling with and # keys. After entering your mailbox the Voice Manager tells you how many messages you h ...
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Avaya INDeX 11.0 - page 24
Page 24 - Good Phone Usage General Phone Usage Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use the phone. Your manner is a key part of the company's and your image. Since the phone does not convey sm iles, shrugs, nods, etc, how you speak is all important. • ...
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Avaya INDeX 11.0 - page 25
Index – Page 25 Actioning me ssages ............... 23 Alarms .................................... 21 Alert num ber ........................... 22 Answer ca lls ........................... 15 Barred term inal ....................... 20 Broadcast Make ........................................ 10 Busy camp on......................... 14 Call Externa ...
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Avaya INDeX 11.0 - page 26
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Av aya before they become applicable to any particular order or cont ract. The company reserves th e right to make alterations or amendments to the detailed specificatio ns at its discretion. The publication of information in this docu ...
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