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Cisco Systems 8941 - page 1
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.0 (SIP) First Published: November 1 1, 2011 Last Modified: December 08, 201 1 Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA http://www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 ...
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Cisco Systems 8941 - page 2
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. T o view a list of Cisco trademarks, go to this URL: http:// www .cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partne ...
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Cisco Systems 8941 - page 3
CONTENTS Overview 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 1 Phone Screen 4 Phone with a Single Line 5 Phone with Multiple Lines 6 Power-Save Mode 7 Phone Connections 7 Footstand 8 Adjusting the Handset Rest 10 Operating Y our Phone 11 Soft Key Descriptions 12 Ad-hoc Conference 13 Answer a Call 14 Auto Answer 14 Busy Lamp Fiel ...
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Cisco Systems 8941 - page 4
Park and Retrieve a Call Using Manual Directed Call Park 20 Call Pickup 21 Directed Call Pickup 21 Group Pickup 21 Call W aiting 21 Conference 22 Conflist 22 Distinctive Ring 23 Do Not Disturb 23 T urn DND On and OFF 23 End a Call 23 Extension Mobility 24 Enable Extension Mobility 24 Hold/Resume a Call 24 Hold Reversion 24 Hunt Group 25 Sign In and ...
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Cisco Systems 8941 - page 5
Search for an Entry in Personal Directory 31 Sign In and Out of Personal Directory 32 Place a Call 32 Place a MeetMe Conference Call 33 Privacy 33 Preferences 33 Redial a Number 33 Ring Setting 33 Shared Lines 34 Speed Dial 35 Place a Call with a Speed-Dial Button 35 Switching Between Calls on Different Lines 35 T ransfer a Call 35 V ideo Calls 35 ...
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Cisco Systems 8941 - page 6
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.0 (SIP) vi OL-25525-01 Contents ...
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Cisco Systems 8941 - page 7
CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 8941 and 8945. The Cisco Unified IP Phone 8941 has two lines and the 8945 has four lines. • Physical Description of Cisco Unified IP Phone 8941 and 8945, page 1 Physical Description of Cisco Unified IP Phone 8941 an ...
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Cisco Systems 8941 - page 8
Description Name Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line label. Phone screen 1 Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. V ideo Camera 2 ...
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Cisco Systems 8941 - page 9
Description Name Initiates the conference call. Conference button 6 Places the call on hold. Hold button 7 T ransfers active calls to another extension. T ransfer button 8 Redials a call. Redial button 9 Functions as traditional telephone keypad and allows you to enter letters, and choose menu items (by entering the item number). Dial pad 10 T oggl ...
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Cisco Systems 8941 - page 10
Description Name Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features) • Call features (for example, a Privacy button) Buttons light to indicate status: • Amber —Privacy in use, one-way intercom ca ...
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Cisco Systems 8941 - page 11
Phone with a Single Line Displays the line phone information. Line label 1 Displays the date, time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the soft keys that display are the same as those that display when the phone is idle. This is useful, for example, if yo ...
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Cisco Systems 8941 - page 12
Soft key options for the selected (highlighted) call only . If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the soft key options may change. Soft keys 5 Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on a ...
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Cisco Systems 8941 - page 13
Displays information (such as call status and duration) about a connected call associated with the selected line. Session label (with Connected Call icon) 3 Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) ...
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Cisco Systems 8941 - page 14
Access port (10/100/1000 PC) for connecting your phone to your computer 5 DC adapter port (DC48V) 1 Handset port 6 AC-to-DC power supply (optional) 2 Analog headset port (headset optional) 7 AC power wall plug (optional) 3 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled 4 Footstand If your phone is placed on a table or des ...
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Cisco Systems 8941 - page 15
Lift the footstand until the connectors snap into the upper slots. 2 Insert the curved connectors into the lower slots. 1 Connecting and disconnecting the footstand may require a little more force than you expect. Note Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.0 (SIP) OL-25525-01 9 O ...
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Cisco Systems 8941 - page 16
Adjusting the Handset Rest Y ou can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Procedure Step 1 Set the handset aside and pull the square plastic tab from the handset rest. Step 2 Rotate the tab halfway (180 degrees). Step 3 Hold the tab between two fingers, with the small notches (in the c ...
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Cisco Systems 8941 - page 17
CHAPTER 2 Operating Y our Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Because there are dif ferences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. Note • Soft Key Desc ...
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Cisco Systems 8941 - page 18
• Immediate Divert, page 25 • Intercom, page 25 • Missed Call, page 26 • Mobility , page 26 • Mute a Call, page 26 • My Phone Apps, page 27 • On-hook Predialing, page 27 • Phone Applications, page 27 • Phone Contact, page 28 • Place a Call, page 32 • Place a MeetMe Conference Call, page 33 • Privacy , page 33 • Preferences ...
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Cisco Systems 8941 - page 19
Function Soft Key Cancels the last selection. Cancel Clears the entire call history on the phone. Clear List Connects callers to a conference call. Confrn Deletes call records from call history . Delete Dials the displayed number . Dial Enables and disables the audio and visual indication of an incoming call. DND Edits an entry . Edit Exits from th ...
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Cisco Systems 8941 - page 20
There are three types of Ad-hoc conference: 1 Consultative conference—The conference creator commits after consultative party has been connected. 2 Early conference—The conference creator commits while consultative party is ringing. 3 Connected conference—The conference creator joins two pre-existing active calls. If there are only two partie ...
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Cisco Systems 8941 - page 21
Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together . The oldest calls over the 150-call limit are dropped from the history .) ...
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Cisco Systems 8941 - page 22
Delete a Call Record From Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view . Step 4 Highlight the call you want to delete. Step 5 Press the Del Call soft key . (Y ou may need to press the More ...
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Cisco Systems 8941 - page 23
Step 5 T o view all calls in the Call History screen, press the All Calls soft key . Step 6 Press the Exit soft key to return to the Call History screen. Place a Call from Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or th ...
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Cisco Systems 8941 - page 24
V iew Call Record Details Procedure Step 1 Press the Applications button. Step 2 Select Call History (use the Navigation pad and Select button to scroll and select). Step 3 Select a call record or group and press the V iew Details soft key (you may need to press the More soft key first). • For each individual call, the Details screen displays the ...
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Cisco Systems 8941 - page 25
Procedure Step 1 Press the Forward All soft key . Step 2 Enter the number to forward. If forward is turned on and there are unheard voicemails, the white “call forward” icon with a red background is shown. Note Call Park Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve from another p ...
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Cisco Systems 8941 - page 26
Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number . If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from ...
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Cisco Systems 8941 - page 27
Example: If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789. Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone. There are three ways you can pick up a call: 1 Pickup—Allows you to answer a call that is ringi ...
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Cisco Systems 8941 - page 28
• Call waiting tone (single beep) • An amber flashing line button If the two calls were placed on hold, when you press the line key , the call that is highlighted will be resumed. This is the only time that the line key function maps to the highlighted session. Note Use one of the following methods to receive the call: • Press the line key LE ...
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Cisco Systems 8941 - page 29
The conference initiator can use the conference list to eject participants with a low security status. Distinctive Ring Y ou can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associate ...
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Cisco Systems 8941 - page 30
Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Y our system administrator sets up EM for you. Enable Extension Mobility Procedure ...
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Cisco Systems 8941 - page 31
Hunt Group Hunt groups are used to share the call load in organizations that receive a large number of incoming calls. Y our system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy , the system hunts for the next available directory number in the group, then directs the ...
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Cisco Systems 8941 - page 32
Missed Call When there are missed calls on the phone, an indicator for missed call info will appear next to the line info. Upon viewing Call history > Missed calls , the indicator icon should disappear . The missed call indicator is always shown as long as the focus is not on that line. Mobility Mobility allows you to transfer a call from an IP ...
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Cisco Systems 8941 - page 33
My Phone Apps My Phone Apps provides an interface for users to do the following tasks right on the phone: • Add, Delete, and Modify speed dials • Add, Delete, and Modify fast dials • Add, Delete, and Modify BLF speed dials • Set SNR number Procedure Step 1 Access Phone Services. Step 2 Select My Phone Apps . Step 3 Select a service from the ...
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Cisco Systems 8941 - page 34
6 Preferences 7 Services 8 Upgrade Screen Phone Contact The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts. Y ou may see other directories listed in Contacts. For more information, see your system administrator . Corporate Directory The corporate directory contains corporate contacts that you can acc ...
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Cisco Systems 8941 - page 35
• Pick up the handset. Search for and Dial a Contact While on a Call Procedure Step 1 Press the Contacts button. Step 2 Select Corporate Directory . (Use the Navigation pad and Select button to scroll and select.) Step 3 Select one or both of these search criteria to search for a co-worker: • First Name • Last Name Step 4 Enter the search cri ...
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Cisco Systems 8941 - page 36
Step 4 Press the Submit soft key . Step 5 Press the New soft key (you may need to press the More soft key first). Step 6 Enter the nickname information (you can also enter a name). Step 7 Press the Phones soft key and enter the phone numbers. Include any required access codes such as a 9 or 1 . Step 8 Press the Submit soft key to add the entry to y ...
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Cisco Systems 8941 - page 37
Edit a Personal Directory Entry Procedure Step 1 Press the Contacts button. Step 2 Sign in to Personal Directory . Step 3 Select Personal Address Book and search for an entry . Step 4 Press the Select soft key . Step 5 Press the Edit soft key . Step 6 Modify the entry information. Step 7 Press the Phones soft key to modify a phone number . Step 8 P ...
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Cisco Systems 8941 - page 38
Sign In and Out of Personal Directory Procedure Step 1 Press the Contacts button. Step 2 Select Personal Directory (use the Navigation pad and Select button to scroll and select). Step 3 Enter your user ID and PIN (provided by your system administrator). Step 4 Press the Submit soft key . Step 5 Select Log Out . Step 6 Press the Select soft key . S ...
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Cisco Systems 8941 - page 39
Place a MeetMe Conference Call Procedure Step 1 Obtain a MeetMe conference number from your system administrator Step 2 Distribute the MeetMe conference number to all the participants. Step 3 Go off-hook. Step 4 Press the MeetMe soft key . Step 5 Dial the MeetMe conference number . All other participants can join the meeting by dialing into the Mee ...
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Cisco Systems 8941 - page 40
Procedure Step 1 On your User Options web page, choose User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Click Line Settings . Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Step 5 In the Ring Settings area, set the option for Ring Sett ...
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Cisco Systems 8941 - page 41
◦ Y our co-worker ’ s line button turns red. When button is red, that line cannot be used to bar ge in on the call or used to make another call. • If you put the call on hold: ◦ Y our line button flashes green ◦ Y our co-worker ’ s line button flashes red. • When the line flashes red, your co-worker can pick up the call. Speed Dial Sp ...
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Cisco Systems 8941 - page 42
The following are the functionality found within the video calling feature, either in the form of soft keys or hard keys: • PIP—The PIP soft key is represented by an icon. The icon has 5 states (Right bottom, Right top, Left top, Left bottom, and PIP off) and pressing the soft key executes the displayed PIP state and updates the icon to reflect ...
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