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Cisco Systems 30X - page 1
Cis c o Small Busine s s Cisc o Unified C ommunications Manager Expr es s f or IP Phone Models 30 X USER GUIDE ...
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Cisco Systems 30X - page 2
© 2010 Cisco Syst ems , Inc. All rights r eser ved. OL -22244-01 June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. an d/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www . c is co . co m / go / tr a d e ma r k s . Third party trademarks mentioned are the property of t ...
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Cisco Systems 30X - page 3
Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 1 Con t e n ts Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone 7 Getting to Know the Cisco SPA 301 7 Getting to Know the Cisco SPA 303 9 Softkey Buttons 11 Using Keypad Shortcuts 12 Chapter 2: Installing Your Phone 13 ...
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Cisco Systems 30X - page 4
Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 2 Con t e n ts Switching Between the Handset/Headset/Speakerphone During a Call 29 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute (Cisco SPA 303) 32 I ...
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Cisco Systems 30X - page 5
Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 3 Con t e n ts Customizing Your LCD Screen (Cisco SPA 303) 44 Changing the LCD Screen Contrast 44 Configuring the Phone Screen Saver 44 Turning on the Screen Saver Immediately 45 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu on the Cisco SPA 301 46 Advanced Procedures ...
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Cisco Systems 30X - page 6
1 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 4 Get ting St ar te d This chapter pr ovides an over view of th is document and basic inf ormation about your Cisco Small Busines s IP phone. • Ab out This Do cument, page 4 • O ver view of the Cisc o Small Business IP Phones , page 6 • Get ting to Know the Cisc o SP A 301 , p age 7 ...
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Cisco Systems 30X - page 7
Get ting Star ted About This D ocument Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 5 1 Organization This table describ es the contents of each chapt er in this document . Title De s cription Chapter 1 Get ting Star ted This chapt er provides an over view of this document and basic inf ormation about your Cisco Small Busines s IP phone ...
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Cisco Systems 30X - page 8
Get ting Star ted Over view of the Cisc o Small Business IP Phones Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 6 1 O ver view of the Cis c o Small Busine s s IP Phone s The Cisco Small Busines s IP Phones ar e fu ll-f eatur ed V oIP ( V oice over Int ernet Prot ocol) phones that provide voice communication over an IP network . The pho ...
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Cisco Systems 30X - page 9
Get ting Star ted Getting to Know t he Cis co SP A 301 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 7 1 The f ollowing table show s the Cisco Sm all Busines s IP Phones covered in this document and their respe ctive f eat ur es : Caring for Y our Phone The Cisco Small Busines s IP phones are electronic devices that should not be ex po ...
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Cisco Systems 30X - page 10
Get ting Star ted Getting to Know t he Cis co SP A 301 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 8 1 #P h o n e F e a t u r e D e s c r i p t i o n 1 Handset Pick up t o plac e or answer a call. 2 Mess age W aiting/ Status Indicator The LED color and action indicat e s the phone or mess age status: • Red (solid)— Y ou have a new ...
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Cisco Systems 30X - page 11
Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 9 1 Get ting to Know the Cis c o SP A 303 # Phone F eature Des cription 1 Handset Pick up t o plac e or answer a call. 2 Mess age W aiting Indicator Displays solid r ed when you hav e a new voice mail mes sage. Flashes red during an inco ...
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Cisco Systems 30X - page 12
Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 10 1 4 Line ke ys Indicates phone line status: • Of f (unlit) : Line is idle. • Green: Line is active or in use. • Green (blinking) : Ther e is an inbound call. • Red (blinking) : Line is on hold. Line k ey colors depend on y our ...
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Cisco Systems 30X - page 13
Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 11 1 So ftk ey Bu tto n s The sof tk ey buttons on your phone displa y may vary depending on your phone model and the phone syst em setup. Pres s the Right Arrow or Le f t Arrow key s on the na vigation but t on to view additional softke ...
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Cisco Systems 30X - page 14
Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 12 1 Using Ke yp ad Shor tcuts When using the phone menus, you can us e the k eypad to e nter the number shown next t o the menu or sub-menu item on the L CD screen. F or example, t o change your ring set tings , pr es s the Setup but to ...
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Cisco Systems 30X - page 15
2 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 13 Inst alling Y our Phone This chapter describe s how t o install your Cisco Small Busines s IP Phone and connect it to your net work . It contains the f ollowing se ctions: • Be f o r e Y o u Beg i n, p ag e 1 3 • Installing Y our Cis co SP A 301 IP Phone, page 14 • Installing Y ou ...
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Cisco Systems 30X - page 16
Installing Y our Phone Ins talling Y our Cisc o SP A 301 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 14 2 Installing Y our Cis c o SP A 301 IP Phone Figur e 1 C isc o SP A 301 Phone Power and Handset C onnec tions C onnec ting the Handse t STEP 1 T urn the phone b ody over t o expose the por ts on the back of the unit . STEP ...
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Cisco Systems 30X - page 17
Installing Y our Phone Ins talling Y our Cisc o SP A 301 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 15 2 Co nn ect in g Y ou r Ci sco SP A 301 to the Net work Figur e 2 Cisc o SP A 301 Phone Ethernet C onne ction If you ar e using an Ethernet conne ction: STEP 1 Inser t one end of the Ethernet cable int o the network p ort o ...
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Cisco Systems 30X - page 18
Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 16 2 STEP 5 Plug the other end of the IP phone power adapt er into an electrical outlet . Installing Y our Cis c o SP A 303 IP Phone Fi gure 3 Cisc o SP A 303 Phone C onnec tions C onnec ting the Handse t STEP 1 T urn the phon ...
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Cisco Systems 30X - page 19
Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 17 2 C onnec ting the Power Inser t one end of the power cord int o an outlet and inser t the other end of the power cord into the power p ort on the phone body (labeled 6 in Fi gu re 3 ). NOTE T o power the phone thr ough the ...
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Cisco Systems 30X - page 20
Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 18 2 (Optional) Inst alling the Cisc o SP A 303 St and NOTE Do not attach the desk stand if you want to mount the phone t o the wall. STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phon ...
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Cisco Systems 30X - page 21
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 19 2 In general, t o connect a headset . connect the 2.5mm connect or from the headset into the headset p ort on the right side of the IP phone as shown in the f ollowing graphic: (Optional) Mounting Y o ur ...
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Cisco Systems 30X - page 22
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 20 2 Figur e 4 MB 100 W all Mount Kit ...
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Cisco Systems 30X - page 23
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 21 2 STEP 1 T o at tach the Mounting Bracket (MB), align the tw o cleats on the MB with the holes in the phone’ s b ase. STEP 2 Orient the MB such that the phone’ s Ethernet and handset por ts are acce s ...
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Cisco Systems 30X - page 24
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 22 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is installed, plac e in the tra y . ...
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Cisco Systems 30X - page 25
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 23 2 Plug in the Ethernet and power cables . ...
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Cisco Systems 30X - page 26
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 24 2 STEP 5 Hang onto scr ews mounted in the wall. ...
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Cisco Systems 30X - page 27
Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 25 2 Reversing the Hands et Retention T ab If you mount the phone t o a vertical sur face, you must rev ers e the handset r etention tab on the phone body s o that the handset doe s not fall off the phone wh ...
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Cisco Systems 30X - page 28
Installing Y our Phone V erif ying Phone Star tup Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 26 2 Fi gure 6 Handset Retention T ab (Reverse d) V erif ying Phone St ar tup After r ec eiving power and network connectivit y , the phone ex ecutes a boot-up sequence. During this se quence, phones with screens displa y the Cisco lo go and ...
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Cisco Systems 30X - page 29
Installing Y our Phone Upgrading Y our Phone ’ s Firm ware Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 27 2 If the phone does not star t , confirm your installation and connections . If these are correct , tr y unplugging the phone and plugging it back in again. If you still don’t see the display , then contact your phone administ ...
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Cisco Systems 30X - page 30
3 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 28 Using B asic Phone F unctions This chapter pr ovides inst ructions on using your phone ’ s basic functions. It includes th e f ollowing se ctions: • Using Phone Hardwar e and Ac ce s sorie s (Cisc o SP A 303), page 29 • Adjusting Call Volume and Muting, page 29 • Placing or Answ ...
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Cisco Systems 30X - page 31
Using B asic Phone F unc tions Using Phone Har dware and Acc essorie s (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 29 3 Using Phone Hardwar e and Ac c e s s orie s (Cis c o SP A 303) Using the Sp eake rphone T o use the speakerphone, press the Sp eak er but t on (the hands e t can be either on or of f hook) . Using t ...
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Cisco Systems 30X - page 32
Using B asic Phone F unc tions Placing or Answering a C all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 30 3 Cisco SPA 303 T o adjust the volume of the handset or speaker , lift the hands et or press the Speaker button. Press + on the Vo l u m e but t on to incre ase the volume, or press - t o decrease the volume. Pr es s OK . Adjusti ...
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Cisco Systems 30X - page 33
Using B asic Phone F unc tions Using Hold and Resume Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 31 3 Techniques to place a call without dialing a number (Cisco SPA 303): • Press the Re dial softkey t o dial the last number . • If you ha ve configured spee d dials, pres s the assigne d speed dial code and then pr e ss the AbbrDial ...
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Cisco Systems 30X - page 34
Using B asic Phone F unc tions Using Mut e (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 32 3 Using Mute (Cis c o SP A 303) When Mute is enabled, you can hear othe r par ties on a call, but they cannot hear you. Y ou can us e this f eatur e on the handset , sp eake rphone, or headse t . • T o toggle Mute on: Pr es s ...
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Cisco Systems 30X - page 35
Using B asic Phone F unc tions Re d ia li ng a Nu mb e r Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 33 3 Per forming an A t tende d T ransf er STEP 1 During an active call, pr e ss Tr n s f e r . The call i s placed on hold and a new line is opened to dial the number . STEP 2 Enter the number t o which you want to transf er the call. ...
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Cisco Systems 30X - page 36
Using B asic Phone F unc tions V iewing and Re turning Misse d Calls (Cisco SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 34 3 Viewing and Returning Mis s e d Calls (Cisc o SP A 303) The L CD scr een on your IP phone notifi es you if a call came in that was unanswered. T o retur n a mis sed call: STEP 1 Press the Setup but ton ...
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Cisco Systems 30X - page 37
Using B asic Phone F unc tions Setting D o Not Disturb (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 35 3 S et ting D o Not Disturb (Cis c o SP A 303) Use the Do Not Disturb f eature t o prevent incoming calls fr om ringing your phone. The screen indicat es that the call is incoming, but the phone does not ring. The un ...
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Cisco Systems 30X - page 38
Using B asic Phone F unc tions Using Call Ba ck Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 36 3 T o pick up a call ringing at an extension in another group, y ou’ll nee d t o know the gr oup numb er f or that gr oup. T o pick up a call: STEP 1 Press the GPickUp softk e y . STEP 2 Dial the number of the gr oup from which you ar e pi ...
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Cisco Systems 30X - page 39
Using B asic Phone F unc tions Using the L o cal Dir e c tor y (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 37 3 Cisco SPA 303 T o initiate a conf erence call: STEP 1 During an active call, pr e ss the more softkey , and then pres s the Co nfr n softk e y . The first call is placed on hold, a se cond line is op ened, ...
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Cisco Systems 30X - page 40
Using B asic Phone F unc tions Using the Call His tory Lists (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 38 3 Using the Call Histor y Lists (Cis c o SP A 303) T o us e the Call Hist or y lists : STEP 1 Press the Setup but ton. STEP 2 Scroll t o Cal l Hi stor y and pres s the Sel ect softke y . STEP 3 Scroll t o the C ...
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Cisco Systems 30X - page 41
Using B asic Phone F unc tions Acc essing V oicemail Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 39 3 Ac c e s sing V oic em ail T o a ccess voi cemai l, pr ess th e Mes sag es but t on on your phone. Y our phone administrat or should c onfigure y our phon e with the corr ect voicemail number s o that pressing the Mes sages but ton au ...
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Cisco Systems 30X - page 42
4 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 40 Using Advanc e d Phone Fe a ture s This chapter describe s how t o configure advanced f eatures on your IP P hone. It contains the f ollowing se ctions: • Logging in to Y our Phone/Ex tension Mobilit y (Cis co SP A 303), page 40 • Adding and Using Sp ee d Dials (Cis co SP A 303), pa ...
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Cisco Systems 30X - page 43
Using A dvanc ed Pho ne Feature s Logging in to Y our Phone/Ex tension Mobilit y (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 41 4 T o lo g in t o your phone : STEP 1 If you ha ve the Lo g i n softkey on y our phone, press it . ( Y ou may need to pr es s the more softke y to scr oll through the phone s cr eens to loca ...
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Cisco Systems 30X - page 44
Using A dvanc ed Pho ne Feature s Adding and Using Spe ed Dials (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 42 4 Adding and Using Sp e e d Dials (Cis c o SP A 303) Use the phone men u t o add pers onal spee d dial numbers . Spee d dials are assigne d to unused line buttons in the order the y app ear on the speed dial ...
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Cisco Systems 30X - page 45
Using A dvanc ed Pho ne Feature s Adding and Using Spe ed Dials (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 43 4 STEP 4 Scroll t o Sp ee d Dial But tons and pr es s the Se lec t soft ke y . STEP 5 Scroll t o the entr y that you want t o change. STEP 6 Press the Change softk e y t o edit the selec t ed en try . STEP 7 ...
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Cisco Systems 30X - page 46
Using A dvanc ed Pho ne Feature s Monitoring/ Ac ce ssing Ano ther Phone from Y our Phone (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 44 4 Monitoring/ A c ce s sing Another Phone from Y our Phone (Cis c o SP A 303) Y our phone administrator ma y configure y our phone so that you can monit or other user ’ s phones f ...
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Cisco Systems 30X - page 47
Using A dvanc ed Pho ne Feature s Cust omizing Y our L CD Screen (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 45 4 T o configure your scr een s a ver : STEP 1 Press the Setup but ton. STEP 2 Scroll t o Setting s and press the Se lect so ftk ey . STEP 3 Scroll t o Scr een Sa v er Mod e and press the Sel ect so ftk ey . ...
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Cisco Systems 30X - page 48
Using A dvanc ed Pho ne Feature s Upda ting Y our Ring T one Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 46 4 Up da ting Y our Ring T one Each extension of y our phone can have a di f f er ent ring tone. Y ou can also creat e your own ring t ones . T o change a ring tone: STEP 1 Press the Setup but ton. STEP 2 Scroll t o Sett i ng s a ...
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Cisco Systems 30X - page 49
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 47 4 T o enter an option directly , ent er the number and pr es s # . Some typical options you might t o frequently ar e listed in the f ollowing table: Advanc e d Pro c edure s for T e chnical S ...
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Cisco Systems 30X - page 50
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 48 4 Vi e w in g St atu s In fo r m ati o n an d St at i s ti c s T o view status in f ormation and statistics : STEP 1 Press the S etup button. STEP 2 Scroll t o Sett i ng s and press t he Se l ...
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Cisco Systems 30X - page 51
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 49 4 STEP 3 When the confirmation mes sage appears , pr es s the OK soft k ey t o co nfi rm o r pr e ss the Cancel s oftke y to close the mes sage without r estar ting the phone. T o reset your p ...
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Cisco Systems 30X - page 52
A Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 50 Wher e to Go F rom Her e Cisco provides a wide range of r es our ce s t o help you and your cust omer obtain the full benefits of the Cisc o Small Business S P A 300 Series IP Phones. Suppor t Cisco Small Busine ss Suppor t Communit y w w w .cisco.c om/ go/ smallbizsuppor t Cisco Small ...
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Cisco Systems 30X - page 53
Where to Go F rom Here Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 51 A Ci sco Sma l l B us in ess Cisc o P ar tner Cent ral f or Small Busine ss (Par tner Lo g in R e q ui re d ) w w w .cisc o.com/web/part ners/ sell/ smb Cisco Small Business Home www . c is co . co m / sm b ...
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