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AT&T 972 - page 1
Caller ID T elephone 972 Please also read Part 1 — Important Product Infor mation USER ’ S MANU AL Pa r t 2 A T&T and the globe symbol are registered trademarks of A T&T Corp. licensed to Advanced American T elephones. DRAFT 12/4/01 972_00_1ATT BOOK 12/4/01 1:36 PM Page ii ...
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AT&T 972 - page 2
© 2001 Advanced American T elephones. All rights r eser ved. Printed in China. Issue 1A T&T 12/01 972_00_1ATT BOOK 12/4/01 1:36 PM Page iii ...
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AT&T 972 - page 3
CONTENTS BEFORE YOU BEGIN ...................1 About Softkeys .....................................1 About Home and Local Area Codes ......2 About Caller Identification ...................3 Headset Jac k .........................................3 Data Port...............................................3 INST ALLA TION ..........................4 Ba ...
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AT&T 972 - page 4
1 About Softkeys This telephone has been designed with your conv enience in mind, of fering you man y features whic h you can access using the four “softke ys. ” BEFORE YOU BEGIN By pressing the softkey next to the oper ation indicated on the display screen, you select that oper ation. Softkey prompts are always underlined on the display . When ...
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AT&T 972 - page 5
2 About Home Area Code and Local Area Codes Alwa ys program your Home Area Code, and, if you need them, up to f our Local Area Codes. (See “Program Home Area Code”on page 7 f or information about the Home Area Code). Progr amming these area codes chang es how numbers are displayed in the call history , and allows for correct operation of the Di ...
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AT&T 972 - page 6
3 About Caller Identification (Caller ID) This unit keeps a record of the names and numbers of the last 99 calls, whether you ans wer the phone or not. For eac h call that comes in, the screen displays the f ollowing information between the first and second rings: • Y our caller’ s name (15 letter s are sent by your telephone compan y); • The ...
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AT&T 972 - page 7
4 Batter y Installation Befor e using the telephone, install a 9V batter y (not included). In case of a power f ailure, you will be able to use the phone normally if a fresh 9V batter y is installed, but Caller ID information will not be display ed. This phone has a Memor y Loss protection f eature and will store your caller ID information, memor y ...
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AT&T 972 - page 8
5 T able/Desk Installation Note: Be sur e to follo w the ste ps below in or der . Do not plug the phone into electrical po wer until all the cords ar e pr operly connected to the phone. 1 The base. T urn the base so the larger end is tow ard the top of the telephone. Attach the base by inserting the tabs into the slots. Push down on the large end o ...
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AT&T 972 - page 9
• If you hav e two separate jacks, plug the free end of the cord with the blue plugs into the modular wall jac k for Line 1. Plug the free end of the cord with the c lear plugs into the modular wall jack f or Line 2. Make sure the cor ds snap fir mly into place. 4 Connect the handset to the telephone. Plug the coiled cord into the handset jack on ...
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AT&T 972 - page 10
7 INST ALL A TION 9 Program Home Ar ea Code. Y ou must program your ar ea code so your phone can properly recognize and dial calls. If for calls Y ou dial Enter within your 7 digits Y our area own area code (phone number , no area code) code 10 digits 000 (area code + phone number) — OR — 11 digits ( 1 + area code + phone number) NOTE: Y ou mus ...
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AT&T 972 - page 11
Figur e 1 Figur e 2 Figur e 3 8 INST ALL A TION W all Installation Note: Be sur e to follo w the ste ps below in or der . Do not plug the phone into electrical po wer until all the cords ar e pr operly connected to the phone. 1 Connect the line cord(s) to the telephone. • If you hav e a two-line jack, use only the line cor d with the clear modula ...
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AT&T 972 - page 12
9 5 Connect the power cord to the phone. Fit the pow er cord behind the strain relief tab. Then plug the smaller end of the power cor d into the jack labeled POWER at the back of the system. 6 Connect the line cord(s) to your modular jack(s) and mount the phone onto the wall. • If you hav e a two-line jack, plug the free end of the line cord into ...
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AT&T 972 - page 13
Phone Options T o chang e the Langua g e, Area Code, Pr imar y Line, Automatic Line or A utomatic Mode Selection settings you programmed during installation, press O , then select PHONE and continue to select OK or DONE to reach the setting y ou want to chang e. For additional options, see CALLER ID OPERA TION . See INST ALLA TION for more inf or m ...
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AT&T 972 - page 14
11 Voice Message Options V oice mail signals are sent in two different w ays (FSK or Stutter). This phone automatically detects and uses the method used by your v oice mail ser vice. (Y our ser vice pro vider can g iv e you more information about your ser vice.) If y ou move or chang e ser vice providers, you ma y need to use the RESET or RESET &am ...
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AT&T 972 - page 15
PROGRAMMING OPTIONS 12 Caller ID Options Y ou can customize how the Caller ID features of this phone w ork. Select DONE or select OK until the screen displa ys the option you want to customize. Options are descr ibed below in the or der the y appear in the phones menu. See CALLER ID OPERA TION for more inf or mation on the f ollowing options: OPTIO ...
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AT&T 972 - page 16
13 TELEPHONE OPERA TION Make a Call Press a LINE button and lift the handset — OR — Press K — OR — Press h , then dial the call. Change Time and/or Date Use the softkeys ne xt to the display ed time or date to access the time or date entr y screens. Line in Use Lights Red on: line in use Red flashing slowly: line on hold Red flashing rapidl ...
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AT&T 972 - page 17
14 TELEPHONE OPERA TION Mute Press to prev ent the other party from hearing you. Press again to return to conversation. Flash Press F instead of pressing the switc hhook to activate ser vices such as Call W aiting or 3-W ay Calling. Y ou may have to press other buttons bef ore or after F as e xplained in the custom calling instr uctions provided by ...
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AT&T 972 - page 18
TELEPHONE OPERA TION Automatic Line Selection A utomatic Line Selection is preset to be active. This means the system is preset to select a line f or you when you lift the handset or press S . The system will automatically select a ringing line befor e an idle line, and an idle line befor e the pr imar y line. If both lines are idle or ringing, the ...
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AT&T 972 - page 19
Conference Calls Y ou can use both lines at the same time to set up a three-way confer ence call. 1 Make or answ er a call and press H . 2 Establish a call on the other line. 3 Press C . 4 Hang up to end a confer ence call. If one caller hangs up during a conference call, you might hear a dial tone. Press the LINE button of the remaining call to di ...
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AT&T 972 - page 20
17 TELEPHONE MEMOR Y Directory Card Remove the plastic co ver and the director y card. Write your telephone numbers in the spaces provided, and write the telephone number s (or names) that you want to store in eac h memor y location. Replace the card and plastic cov er in the space provided. Storing Memor y Numbers 1 Press P . 2 Enter the telephone ...
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AT&T 972 - page 21
18 TELEPHONE MEMOR Y Dialing Memor y Numbers 1 Lift the handset — OR — Press K — OR — Press h and listen for dial tone. 2 Press and release a one-touc h memor y location — OR — Press and release W then a two-touc h memor y location. The system dials the number automatically and the number is display ed on the screen. Erasing Memor y Num ...
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AT&T 972 - page 22
19 TELEPHONE MEMOR Y Storing Numbers from Call Histor y in Memory While reviewing Caller ID inf or mation, you can store information from Caller ID call histor y in telephone memor y . 1 Use + or - to scroll through the call histor y . 2 Press O to see choices of how the number can be dialed. For e xample, 555-1212 1-555-1212 1-908-555-1212 The f l ...
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AT&T 972 - page 23
20 CALLER ID OPERA TION NOTE: Y ou must subscribe to Caller ID and Call W aiting service with y our local telephone company f or this system to w ork. Contact y our local telephone compan y f or information a bout ser vice a vailability . Dif fer ent telephone service pro viders may call these services by dif f erent names. Dial a number stor ed in ...
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AT&T 972 - page 24
Setting Display Screen Options Y ou can customize how the Caller ID f eatures of this product wor k. See “Caller ID Options” on pa g e 12 for instructions. Display Screen Messages Screen Displays: When: PRIVATE NAME The other party is blocking name inf or mation. PRIVATE # The other party is blocking number inf or mation. PRIVATE CALLER The oth ...
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AT&T 972 - page 25
22 CALLER ID OPERA TION Message Waiting and NEW CALL Lights There is a NEW CALL light f or each line. The NEW CALL light will stay on steadily when y ou have new calls in the call log. The light will tur n off after you hav e reviewed all new calls. If you subscribe to a telephone company v oice mail ser vice, this light f lashes if you hav e unret ...
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AT&T 972 - page 26
23 CALLER ID OPERA TION Call Histor y This telephone assigns each incoming call a number from 1 to 99. The most recent call will have the highest number . For e xample, if two calls have been receiv ed, call number 2 is the most recent. When the memor y is full, the oldest call information is automatically deleted to make r oom for the ne w incomin ...
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AT&T 972 - page 27
24 CALLER ID OPERA TION Display Dial As you revie w calls in histor y , you can dial a display ed phone number . If the call information came from the Home Area Code you prog rammed at installation, the screen displa ys only the seven-digit number (without an area code). When you use Display Dial, the system dials the seven display ed digits. (See ...
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AT&T 972 - page 28
25 IN CASE OF DIFFICUL TY If you hav e dif ficulty operating this phone, tr y the suggestions belo w . For Customer Service, visit our website at www .tele phones.att.com or call 1 800 222–3111. Please r etain your receipt as your proof of pur chase . No Dial T one • Make sure all plugs are connected properl y . Inspect the line cord connection ...
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AT&T 972 - page 29
26 Problems with Line-In-Use Lights Make sure all plugs are connected properl y . Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connections at both ends. NEW CALL Light Flashes Make sure you hav e reviewed all of the ne w calls in call histor y . If you have revie wed the entire cal ...
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