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Avaya 5620 - page 1
IP Office 4620/5620 Phone User Guide Issue 2f (6 th December 2005) ...
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Avaya 5620 - page 2
4620/5620 Phone User Guide Page ii IP Office Issue 2f (6th December 2005) T able of Content s The Te lephone .................................................................................................................. .......... 4 Overview ........................................................................................................ ...
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Avaya 5620 - page 3
Table Of Contents 4620/5620 Phone User Guide Page iii IP Office Issue 2f (6th December 2005) System F eatur es ................................................................................................................ ...... 29 Introduction ....................................................................................................... ...
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Avaya 5620 - page 4
4620/5620 Phone User Guide Page 4 IP Office Issue 2f (6th December 2005) The T elephone Overview This guide covers the use of the Avaya 5620 and 4620 telephone on Avaya IP Office telephone system. These two phones are physically similar, the key difference being that the 5620 is only supported on the IP Office where as the 4620 is supported on a ra ...
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Avaya 5620 - page 5
The Telephone 4620/5620 Phone User Guide Page 5 IP Office Issue 2f (6th December 2005) 1. Display and Feature buttons: The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g. the name/phone number, etc. There are four pages in the display; giving up to 24 system features that can be allocated ...
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Avaya 5620 - page 6
5620user 4620/5620 Phone User Guide Page 6 IP Office Issue 2f (6th December 2005) Call Appearance Keys There are four pages of Call Appearance and Function Keys. You can step through these with the keys. At default, first page of the main call screen contains three keys set as ‘ca ll appearance’ keys. With these keys the phone is a multi-line p ...
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Avaya 5620 - page 7
The Telephone 4620/5620 Phone User Guide Page 7 IP Office Issue 2f (6th December 2005) Call Appearance Keys Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call : A ...
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Avaya 5620 - page 8
4620/5620 Phone User Guide Page 8 IP Office Issue 2f (6th December 2005) Basic Call Handling Answer Incoming Calls When there is an incoming call, you will hear a ringing tone and a blinkin g bell icon appears on the associated call appearance screen. To answer an incoming call, do one of the following: Answering the first incoming call 1. Pick up ...
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Avaya 5620 - page 9
Basic Call Handling 4620/5620 Phone User Guide Page 9 IP Office Issue 2f (6th December 2005) Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the ph one. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activat ...
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Avaya 5620 - page 10
5620user 4620/5620 Phone User Guide Page 10 IP Office Issue 2f (6th December 2005) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting the handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). Using the speakerphone with ...
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Avaya 5620 - page 11
Basic Call Handling 4620/5620 Phone User Guide Page 11 IP Office Issue 2f (6th December 2005) Hold The Hold feature puts a call on hold until you retrieve it. Placing a call on hold 1. Press the Hold . 2. The line display area changes to white text with a dark gray background, and the hold icon displays. Retrieving the held call 1. Press the corres ...
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Avaya 5620 - page 12
5620user 4620/5620 Phone User Guide Page 12 IP Office Issue 2f (6th December 2005) Transfer The Transfer feature lets you transfer a call from y our telephone to another extension or outside number. Transferring a call to another telephone 1. With the call active (or with only one held call and no active calls), press the Transfer . 2. The call is ...
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Avaya 5620 - page 13
4620/5620 Phone User Guide Page 13 IP Office Issue 2f (6th December 2005) S peed Dials Overview of Speed Dials The phone can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the or key adjacent to an name, dials the speed dial number stored with that name. ...
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Avaya 5620 - page 14
5620user 4620/5620 Phone User Guide Page 14 IP Office Issue 2f (6th December 2005) Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry. See To Turn a Log Entry into a Speed Dial . This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. Editing a S ...
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Avaya 5620 - page 15
Speed Dials 4620/5620 Phone User Guide Page 15 IP Office Issue 2f (6th December 2005) Adding a New Speed Dial 1. Press SpDial to display the speed dial directory. • If SpDial is not shown, you may have to press Phone Exit to exit the current screen function. 2. Press Add . 3. The cursor, a | symbol, in initially in the empty name field. You can m ...
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Avaya 5620 - page 16
4620/5620 Phone User Guide Page 16 IP Office Issue 2f (6th December 2005) Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoin g calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in each categ ...
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Avaya 5620 - page 17
Using the Call Log 4620/5620 Phone User Guide Page 17 IP Office Issue 2f (6th December 2005) To Access the Call Logs 1. Press the key under Log . • If Log is not shown, you may have to press Phone Exit to exit the current screen function. 2. The call log always opens in the Missed calls log. 3. To select the log required press the key under Misse ...
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Avaya 5620 - page 18
5620user 4620/5620 Phone User Guide Page 18 IP Office Issue 2f (6th December 2005) Making Calls from the Call Log 1. Locate the log entry in which you are interested from Mis sed , InAns or Outgo . 2. Press the or key adjacent to the entry. 3. The log entry details are shown. 4. Press Call make the call. If the number shown is external but doesn&ap ...
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Avaya 5620 - page 19
4620/5620 Phone User Guide Page 19 IP Office Issue 2f (6th December 2005) Changing Options Personal Ringing The IP Office uses 'distinctive ringing' for different ty pes of calls - a repeated single r ing for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These o ...
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Avaya 5620 - page 20
5620user 4620/5620 Phone User Guide Page 20 IP Office Issue 2f (6th December 2005) Contrast Control On first-time startup, the phone's display area contrast is set to a mid-level. Should you need to adjust it to better suit your work environment and lighting, 15 contrast levels are available. NOTE: You may not be able to distinguish between al ...
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Avaya 5620 - page 21
Changing Options 4620/5620 Phone User Guide Page 21 IP Office Issue 2f (6th December 2005) Feature Button Labeling This feature can be used can be used to edit and change the text label shown next to buttons. 1. Press Options. Press and then Feature Button Labeling . 2. Select from: • Relabel feature buttons: proceed from next step: • View Defa ...
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Avaya 5620 - page 22
5620user 4620/5620 Phone User Guide Page 22 IP Office Issue 2f (6th December 2005) Display Language Selection Non-English speaking users can change the user interface language displayed on their phone. Language options are: • English, Français, Italiano, Japanese (Katakana characters), Español, Deutsche, Nederlands, Português. Note: This does ...
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Avaya 5620 - page 23
Changing Options 4620/5620 Phone User Guide Page 23 IP Office Issue 2f (6th December 2005) Phone Screen on Answer This action controls the phone screen display when the phon e is answered. When the Phone Screen on Answer? option is set to Yes , the phone screen appears in the display area when you answer a call, regardless of the screen you were wo ...
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Avaya 5620 - page 24
5620user 4620/5620 Phone User Guide Page 24 IP Office Issue 2f (6th December 2005) Message Display Rate When the IP Office sends messages to your phone that are longer than the display area, the first part of the message is presented for a specific time interval. The second part of the message is then displayed for a specific time interval. The Mes ...
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Avaya 5620 - page 25
4620/5620 Phone User Guide Page 25 IP Office Issue 2f (6th December 2005) Function Keys Overview of the Function Keys Both , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features, for example SpDial , Log and Option which are ...
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Avaya 5620 - page 26
5620user 4620/5620 Phone User Guide Page 26 IP Office Issue 2f (6th December 2005) Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administra ...
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Avaya 5620 - page 27
Function Keys 4620/5620 Phone User Guide Page 27 IP Office Issue 2f (6th December 2005) Shorthand Programming Mode 1. Press Admin or Admin 1 . See Display Key Programming. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception of Expl? , the names shown are the features that you can assign to soft key s. When Admin has been ...
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Avaya 5620 - page 28
5620user 4620/5620 Phone User Guide Page 28 IP Office Issue 2f (6th December 2005) Longhand Programming Mode 1. Press Admin or Admin 1 . See Display Key Programming. . 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until the required function required is shown, then press Selct . 4. If the function requires some data to be ...
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Avaya 5620 - page 29
4620/5620 Phone User Guide Page 29 IP Office Issue 2f (6th December 2005) System Features Introduction As well as your phones specific features, you can acce ss a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also ass ...
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Avaya 5620 - page 30
5620user 4620/5620 Phone User Guide Page 30 IP Office Issue 2f (6th December 2005) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by prov iding call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring. To turn call ...
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Avaya 5620 - page 31
System Features 4620/5620 Phone User Guide Page 31 IP Office Issue 2f (6th December 2005) Do Not Disturb You may choose to receive no calls at all or only thos e from particular callers on your exceptions list: To switch Do Not Disturb on/off (with or without exceptions): • Dial *08 and to switch it off dial *09 or Dial *10*N# to add a number to ...
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Avaya 5620 - page 32
5620user 4620/5620 Phone User Guide Page 32 IP Office Issue 2f (6th December 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For example, ...
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Avaya 5620 - page 33
4620/5620 Phone User Guide Page 33 IP Office Issue 2f (6th December 2005) W eb Browsing Overview of Web Browsing The phone can act as a web browser for WAP (Wireless Application Protocol) web sites. These web sites contain pages written in a language called WML (Wireless Markup Language). The phone supports WML1.2. If your telephone system has been ...
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Avaya 5620 - page 34
5620user 4620/5620 Phone User Guide Page 34 IP Office Issue 2f (6th December 2005) Web Navigation Controls Having pressed display Web to access your default WAP website, the phone display shows a number of navigation controls. • Navigation Icon Buttons: These appear on the right-hand side of the web display. Note that they may appear grayed out w ...
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Avaya 5620 - page 35
Web Browsing 4620/5620 Phone User Guide Page 35 IP Office Issue 2f (6th December 2005) Entering Data Some web pages may require you to enter data into a text field and then submit that data. For example, if you browse to a search engine web site like Google, you may be asked to enter a search field. • : Option (Radio Buttons) These allow you to s ...
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Avaya 5620 - page 36
4620/5620 Phone User Guide Page 36 IP Office Issue 2f (6th December 2005) Management and T roubleshooting Overview This chapter provides helpful information for: • Testing your telephone to be sure it is operating correctly. • Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutio ...
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Avaya 5620 - page 37
Management and Troubleshooting 4620/5620 Phone User Guide Page 37 IP Office Issue 2f (6th December 2005) Troubleshooting • Phone does not activate when connected for the first time: Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, yo ...
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Avaya 5620 - page 38
5620user 4620/5620 Phone User Guide Page 38 IP Office Issue 2f (6th December 2005) SPEED DIAL APPLICATION: • You cannot dial out using any Speed Dial entries: Dial button. Check that all call appearances (incoming/outgoing lines) are not alread y in use. If all lines are in use, wait until a line is a vailable to make your call. • You cannot ad ...
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Avaya 5620 - page 39
4620/5620 Phone User Guide Page 39 IP Office Issue 2f (6th December 2005) Index 0 07*N 32 1 10*N 32 11*N 32 12*N 30, 32 13*N 30, 32 14*N 30, 32 2 20*N 32 201 forwarding 30 21 Function Keys 6 remaining 6 21*N 32 3 30 includes 1 6 32*N 32 33*N 32 35*N 32 36*N 32 37*N 32 38*N 32 4 45*N 32 5 53*N 32 57*N 32 7 70*N 32 71*N 32 A Abbreviated Dial 6, 26 Ab ...
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Avaya 5620 - page 40
5620user 4620/5620 Phone User Guide Page 40 IP Office Issue 2f (6th December 2005) E Editing 13, 14 Speed Dial 14 Email 31 Ending 10 speakerphone 10 English 22 Enhanced Dialing 37 Enter 33, 35 Data 35 URL 33 Error/informational 37 shows 37 Español 22 Except 23 Web Access application 23 EXIT 18 Call Logs 18 Exlp 26 Expl 27, 28 Pressing 27, 28 Exten ...
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Avaya 5620 - page 41
Index 4620/5620 Phone User Guide Page 41 IP Office Issue 2f (6th December 2005) Press Next 28 Press Option 19 Press Phone Exit 18, 33 Press Redial 9, 11, 23 Press Repla 27, 28 Press SpDial 13, 14, 15 Press Transfer 12 Pressing 11, 12, 13, 19, 20, 27, 28, 29, 37 Add 13 Call Appearance/Featu re button 12 Cance l 20 Conference button 12 Drop button 12 ...
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Avaya 5620 - page 42
4620/5620 Phone User Guide Page 42 IP Office Issue 2f (6th December 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed speci ...
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