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Manual VeriFone TRANZ 460

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  • VeriFone TRANZ 460 - page 1

    TRANZ 460 FDC Re tai l/De bit Pu rcha si ng Ca rd Ref ere nce Manu al Applicat ion Version FRET462 VeriF one Par t Nu mbe r 25445, Revision C Manual Revision 1.0 ...

  • VeriFone TRANZ 460 - page 2

    Firs t Data Corp orat io n TRANZ 4 60 Reta il/De bit Pu rc has ing Ca rd Ref erenc e M anual VeriFone Par t Number 25445, Revision C Manual Revision 1.0 Published: April 1997 VeriFone, Inc. Three Lagoon Dr ive Redwood City, CA 94065 Printed in the U nited States of Americ a Copyright 1997 VeriFone, Inc. No part of this manual m ay be c opied, dist ...

  • VeriFone TRANZ 460 - page 3

    Table of Conte nt s 1 . In tro duc ti o n Unique Features ............ . ............. . ............. . ............. . ............. . ............. . .... 1-1 Software Version .................................................. .................................... 1-1 Integral Printer ........................... . ................................ ...

  • VeriFone TRANZ 460 - page 4

    Table of Contents 4. General Prog rammin g Entering the Gener al Program ming M ode ......... .......................... ............ 4-1 Review a Field ...... . ....... . ......... . ....... . ....... . ....... . ......... . ....... . ....... . ....... . 4-1 Change a Field . .......... . ..... . ..... . ... . ..... . ..... . ..... . ..... . ..... ...

  • VeriFone TRANZ 460 - page 5

    Table of Contents 6. St and ard Key Operati on s (cont ’d.) Deposit Inquiry ................................ ................................................ ......... 6-11 Close Batch . .............. . ....... . ....... . ....... . ......... . ....... . ....... . ....... . ......... . ....... . .. 6-12 7. Termin al Fu nctio ns Item Review . .. ...

  • VeriFone TRANZ 460 - page 6

    Table of Contents App e n dix B. PINp a d 10 1 Device (cont’ d.) Documentat i on ............... ...................................................... .................... B-7 Part Num bers ................................................. .......................................... B-7 App e ndix C. PINp ad 20 1 De vice Introducti on ........... ...

  • VeriFone TRANZ 460 - page 7

    Table of Contents App e n dix F. TRANZp ort 23 2 (cont ’d.) Physica l .................. .................. .................. .................. .................. .... F-4 Environmental ....................... ...................................................... ....... F -4 Power .............. .................. .................. ......... ...

  • VeriFone TRANZ 460 - page 8

    vi ...

  • VeriFone TRANZ 460 - page 9

    1. Introduc tion Congratu l ations on y our choice of the V eriFone ® TRANZ ® 460 t ransaction terminal. The TRANZ 460 terminal has many outstanding feat ures that will enable you and your m erchants to perf orm your j obs fas ter and easier . Please take the t i m e to read this m anual caref ul ly so you become familiar with the equipment and p ...

  • VeriFone TRANZ 460 - page 10

    Int egra l Prin ter The TRANZ 460 terminal supports an integr al roll printer for print i ng receipts and reports. This applicat ion allows you to program a unique merchant header of up to six lines for y our receipts. A ppendi x A provides printer details as well as sample receipt s and r eports. PINpa d Devic es The TRANZ 460 terminal supports t ...

  • VeriFone TRANZ 460 - page 11

    2. Feature s and Tra nsactions Summa ry New Fe atures Following is a list of new f eatures that have been added to the FDC Retail/Debit Purc hasing Card application. The application runs on a TRANZ 460 term i nal. ★ All receipts and r eports are modified to conf orm to the TRANZ 4 60 terminal’s 24-column form at . ★ The V irtual Private L i n ...

  • VeriFone TRANZ 460 - page 12

    • You can select Debit functionality in the Setup funct ion. • Two PINpad devices are available to support Debit funct i ons. • You can enable split dial f or the AMEX and D i scover hosts in setup. • The Auto Close option i n Setup enabl es the terminal to automat icall y per- form the Close transaction and print reports . • The set up o ...

  • VeriFone TRANZ 460 - page 13

    Termina l Tra nsacti ons Summary Key Key Name Explanatio n No. 1 SALE Obtains c redit card sale authorizat i on and Ticket 2 RETU RN Authorizes a return/cr edit 3 AUTH O NL Y Authorizes a transaction wit hout ticket capture 4 VOID Voids any host -captured transact ion 5 TKT O NL Y Processes Offline Ticket t ransact i ons 6 INQUIRY Checks previous b ...

  • VeriFone TRANZ 460 - page 14

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 2 - 4 T RANZ 460 T erminal ...

  • VeriFone TRANZ 460 - page 15

    3. TRANZ 460 Termina l The TRANZ 460 terminal is an authorizat ion and electronic t r ansaction terminal that performs Point - O f- S al e (POS) credit and debit authorizations. It features the convenience of an integr al roll printer for printing t ransaction receipts and r eports. Unpa cking Carefu l ly inspect the shipping carton and its content ...

  • VeriFone TRANZ 460 - page 16

    Figure 3-2. TRANZ 460 Components Note: I f your TRANZ 460 terminal operates ribbonless, disregard the following steps. Loa ding/Unl oading a Ribbon Ca ssett e in the Printe r If a ribbon casset te i s not already loaded in t he printer , or if a new cassett e is required, perform the following steps : 1. Press in on the two finger grooves on either ...

  • VeriFone TRANZ 460 - page 17

    Ins talla tion This appli cation can operate i n ei ther of two configurations, both using a single telephone line. O ne configuration cons ists of a T RANZ 460 terminal and a standard telephone sharing the s ame telephone li ne. The other configuration suppor t s up to five term i nals per phone line, using a mu l ti-lane traf fic contro ller . Si ...

  • VeriFone TRANZ 460 - page 18

    Figure 3-6. TRANZpor t 232 Data Connections DT R/RTS Sw itch and Pow er Conn ection s 1. Set the DTR/ RTS switch on the TRANZport 232 t o the UP position. 2. Plug one end of the power pas s- t hru cable into the Power In connector on the TRANZ 460. Plug the other end o f this cab l e into the connector labeled PO WE R O U T on the T RANZport 232. P ...

  • VeriFone TRANZ 460 - page 19

    Figure 3-8. TRANZ 460 Bat tery Swit ch Note: B ecause the power on/off switch is the only way the ter minal can be comp l etely powered down, set it to "off " and then "on" again any time you wish to reset t he terminal (for example, dur i ng the software developm ent stage). Telep hone Co nnectio n 1. Connect one end of the tel ...

  • VeriFone TRANZ 460 - page 20

    Note: In a s i ngle term i nal c onfigurati on, the printer and terminal connec t separately to the DVM, each using its own cable. In a multi-lane configuration, the printer and terminal connect to the M TC via one "Smar t" Y cable. Loa din g the Print er with Pape r Caution: Bec ause impact, friction, temperatur e, hum idity, light, and ...

  • VeriFone TRANZ 460 - page 21

    Hard ware Fea tures Disp lay Pane l The 16-character alphanumeric di s pl a y panel provides the visual prompt s and information needed to operate the TRANZ 460. This bright bl ue, vacuum fluorescent display is easy to read, even under poor lighting conditions. It displays fu l ly-form ed numerals, l et ters and punc tuation sym bols. Figure 3-12. ...

  • VeriFone TRANZ 460 - page 22

    FDC TRANZ 460 Overla y The keypad overlay for the FDC ETC P LUS Retail Debit application is V eriFone Part Number 10730-37. Please contact your V eriFone representat i v e for ordering informat ion. Main tenanc e Cl ean ing Periodically clean your T RANZ 460 terminal using a clot h dampened with water and a m il d soap or cleaner . Do not use harsh ...

  • VeriFone TRANZ 460 - page 23

    • Unless otherwise inst ructed in th i s ref erence manual, do not, under any circumstances, attempt any service, adjustments , o r repairs on th is unit. • If your equipment failure cannot be resolved, call the toll fr ee (800- 834-9133) V eriFone Customer Support Hot Line and ask for an MRA (Merchandise Return Authorizat i on) approval number ...

  • VeriFone TRANZ 460 - page 24

    4. Press the CLEAR key and try the oper ation again; an improper com mand may have been used. Termina l Tra nsacti ons Do Not Work 1. Perform your transac tions using several c redit cards t o ensure the problem is not a def ective card. When sliding the cards through the c ardreader , be sure the magnetic stripe fac es down and to the right of the ...

  • VeriFone TRANZ 460 - page 25

    Te rminal Sp ecific at ions Microprocess or: Z80A CPU operating at 3.579 MHz Memory: 32 Kbyte EPROM and 32 Kbyte RAM Cardreader: ISO 781 1 T rack 2 or T rack 1 compatible Display: 16-character fluorescent, alphanumeric, 14-s egment with decima l point and comma Communication: Automatic dialing Auto answer: T erminal dial s whether touch tone or pul ...

  • VeriFone TRANZ 460 - page 26

    Prog ramming La ngua ges P006-205-00 TCL Programming Package 00368-01 TCL Programmer ’ s Manual ( manual only) 10016 TCLOAD Manual and diskette Reference M anuals 10768-01 ZONTALK 2000 Reference M anual 10664 TRANZ 420 Progr ammer’s M anual 12412 TRANZ 460 Reference M anual FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 3 - 12 TRANZ 460 ...

  • VeriFone TRANZ 460 - page 27

    4. Gener al Progr amming The TRANZ 460 terminal allows you t o: • Review a fie l d • Move to another field • Change it if necessary • Display your new progr ammed data Ente ring the Gene ral Program ming Mode T o enter the general pr ogramming mode, pres s BLUE + 7. The terminal displays: RECA LL WHA T? Revie w a Field T o r eview the conte ...

  • VeriFone TRANZ 460 - page 28

    Note: FDC T RANZ software has been designed with ten unique S etup codes: BLUE + 4 + Codes 0 through 9. You s houl d a l ways use the Setup functions t o enter data in the various fields. Use t hi s alternat e programm i ng procedure only f or entering data in other u ni que fields such as Fraud Control. Set ting the Cale ndar/Clo c k Y ou can set ...

  • VeriFone TRANZ 460 - page 29

    "Em ptying " a Fie ld Y ou can easily delete data prev iously entered in a m emory location in the TRANZ terminal. 1. Press [CLE AR], [ BLUE] and [7]. 2. Key in the field you wish t o delete. The terminal displays the cont ents already stored in that field. 3. Press [BACKSP ACE]. 4. Key in "1 [A LPHA] [ALPHA] 66831" and press [E ...

  • VeriFone TRANZ 460 - page 30

    Copy ing or Downlo adi ng Data t o Anot her Term ina l Downloadi ng i s the process of copying dat a from one comput er or terminal to another . Ver i Fone supports direct downloadi ng which lets you quickly copy an application from one t erminal to another , using the proper download cable. Note: T he TRANZ download c abl e, P/ N 00490-00, will co ...

  • VeriFone TRANZ 460 - page 31

    Program F ield 0X06 (X = key number) for each card you want t o hav e these features enabled. Fiel d Ent ry 0X06 (X = key number ) Enter 0, 1 , 2, or 3 , then press [ENT ER]. 0 = None 1 = Ent er last 4 digits 2 = Display Mag St ripe 3 = Options 1 and 2 Note: F or this applicat i on, F raud Control has been eli minated on debi t transact i ons (keys ...

  • VeriFone TRANZ 460 - page 32

    Character Posit i on Tran saction 1 Sale 2 Return 3 Auth Only 4 V oid 5 T icket 6 Deposit Inquiry 7 Clos e Batch 8 Item Rev iew 9 T otals Review 10 Setup 1 1 Print 12 Demo T o set the pass word option for a particular transact ion, enter a " 1" in the corresponding position. I f y ou do not wish to passwor d-protect a particular transact ...

  • VeriFone TRANZ 460 - page 33

    5. Progra mming the Te rminal for Use Check Mem ory Location 0019 to ensur e your term inal i s loaded with t he correct software v ersion before you begi n program ming. Pres s BLUE + 7, then enter 0019. The terminal should display " 0019 = FRET462." If Memory Location 0019 contains data other than t hi s , please contac t your V eriFone ...

  • VeriFone TRANZ 460 - page 34

    Displ ay Respon se AM EX SPLIT Y /N AM EX P RIMA RY # ? AMEX S ECOND # ? AMEX M ERCH ID ? AMEX CARD TYPE? Enter "Y " to enable split dial for the AM EX host, and continue with rem ai ning pr ompts. Enter "N" to disabl e spli t dial and go to the Discover prom pts. Note: M ERCH ID and CARD TYPE prompt s will not appear if there i ...

  • VeriFone TRANZ 460 - page 35

    Displ ay Respon se nn-LOW ? Enter t he first six digi t s of t he low range of the credit card account number, then press [ENTE R] . F or example, the low account number range for V ISA is 400000. nn-HIGH? Enter t he first six digi t s of t he high range of the credit card account number, then press [ENTE R ]. F or example, the high account number ...

  • VeriFone TRANZ 460 - page 36

    Acct Range #4 (0046)= 427533.427533.01VP C0001 Acct Range #5 (0047)= 428800.428800.01VP C0001 Acct Range #6 (0048)= 443085.443085.01VP C0001 Acct Range #7 (0049)= 471500.471699.01VP C0001 Acct Range #8 (0050)= 400000.499999.01VI S0000 Acct Range #9 (0051)= 540500.540599.02M PC0001 Acct Range #10 (0052)=500000. 599999.02MC 0000 Acct Range #1 1 (0053 ...

  • VeriFone TRANZ 460 - page 37

    Upda te Pas sword Use this function t o update the manager password. T o ent er the "Update Password" S etup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 4. Displ ay Respon se UPDA TE P ASS WD ENTER N EW P ASSWD VERI FY NEW P ASSW Enter t he new manager password. Enter the password a se ...

  • VeriFone TRANZ 460 - page 38

    Displ ay Respon se PREPRINT ? Y/N Select "Y" if y ou wish the receipt header to print before the term i nal dials, or "N" f or no preprinting. AUTO REPORT? Y/ N Select "Y" i f y ou wish the printer to automatically pr i nt Det ai l and Terminal Totals r eports at Batc h Close, or "N" for no report print i ng. ...

  • VeriFone TRANZ 460 - page 39

    Sal e Type Descrip tion Use this f unction to select t he t r ansaction type. T o enter the Sale T yp e Setup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 6. Displ ay Respon se SALE T YPE DESC <current value> Press [ENTER] to leave unchanged, or key in up to 7 alphanumer ic characters and p ...

  • VeriFone TRANZ 460 - page 40

    Displ ay Respon se FLEX A GREEME NT (cont’d.) Pres s [BACKSPACE] and [ ENTER] to leave this field empt y. If no data is pr esent, key i n data and press [ENTER]. FLEX M ESSAG E LINE 1 ? LINE 2 ? LINE 3 ? Enter up t o 3 f lexibl e mess age li nes , us ing up to 24 char acters per line. If data is already present, press [BACKSPACE] , enter the mess ...

  • VeriFone TRANZ 460 - page 41

    Cle ar Ba tch Use this function t o clear all transactions f rom an open batch. T o enter the Clear Batch S etup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 9. Displ ay Respon se CLEAR BA TCH CLEAR? Y/N Enter [ 9] f or "Y" to continue, or [6 ] for "N" to return t o the ENT ER ...

  • VeriFone TRANZ 460 - page 42

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 5 - 10 T RANZ 460 T erminal ...

  • VeriFone TRANZ 460 - page 43

    6. Standard Key Ope rations Retail transact ions are common, unprotected t ransactions t hat all personnel can perform . These transact i ons include Sale, Return, Debit Sale and Re- turn, V oid, Ticket O nl y , I nquiry, and Close B atch. The TRANZ 460 idle prompt, "nnn" indicates s paces left for storage of trans- actions . For examp l ...

  • VeriFone TRANZ 460 - page 44

    Note: P rompts in S tep 6 and Steps 8 t hrough 17 may or m ay not appear, de- pending upon options select ed in Setup. Displ ay Respon se 6. OPERAT OR ID Enter t he 4-digit operator ID, then press [ENTE R], or pr ess [ENTER] to bypass this prompt. 7. AMOUNT OF SALE ? Enter the amount of the sale without the deci- mal, then press [ENTER] . 8. TAX AM ...

  • VeriFone TRANZ 460 - page 45

    Displ ay Respon se PRINTI N G... If the tr ansaction i s approved and the printer is enabled, the printer prints a receipt of the transac tion. 20. READY **nnn** The ter minal returns to the id l e prompt indi c ating it i s ready for the next trans- action. De bit S al e Fo l low these pr ocedures to capture a debit sale trans action. PINp ad Disp ...

  • VeriFone TRANZ 460 - page 46

    PINp ad Displ ay Device Respon se 11. ENTER I NVOICE # Enter t he invoice number up t o 8 digi ts, then press [ENT ER]. 12. <option prom p t #1> Ent er appropriate data, up t o 8 al ph a- numeric charac ters, t hen press [E NTE R]. 13. <option prom p t #2> Ent er appropriate data, up t o eight alphanumeric characters, then press [E NTE ...

  • VeriFone TRANZ 460 - page 47

    Displ ay Respon se 5. EXPIRY D ATE MMYY Enter t he 4-digit expiration dat e using 2 dig- its each f or month and year, then press [E NTE R]. PROCESSI NG .. . Note: P rompts in S tep 6 and Steps 8 t hrough 15 may or m ay not appear, de- pending on options select ed in Setup. 6. OPERAT OR ID Enter t he 4-digit operator I D, then press [ENTE R], or pr ...

  • VeriFone TRANZ 460 - page 48

    Deb it Re turn Fo l low t hese procedures to c apture a debit return transaction. T hi s t r ansac- tion will always be perfor med online. PINp ad Displ ay Device Respon se 1. READY **nnn** SALE Press the [2] key labeled RETURN. 2. ENT ER PASSW OR D ****** Enter t he manager password if re- quired, then p ress [ENT ER]. The dis- play echoes each k ...

  • VeriFone TRANZ 460 - page 49

    PINp ad Displ ay Device Respon se 12. <option prom p t #1> Ent er appropriate data, up t o 8 alphanumeric characters, then press [E NTE R]. 13. <option prom p t #2> Ent er appropriate data, up t o eight alphanumeric characters, then press [E NTE R]. 14. PROCESSI NG o r <comm unication prompt s > The ter minal is communicating with ...

  • VeriFone TRANZ 460 - page 50

    Displ ay Respon se PROCESSI NG .. . 5. AMOUNT OF SALE ? Enter the amount of the sale without the deci- mal, then press [ENTER] . 6. PHONE O RDER? Y/N Enter [ 9 ] f or "Y" if this is a phone order, or [6] for "N" i f it is not, then press [ENT ER]. Press [ ENTER] to bypass for no Phone Or- der. Note: T his prompt may or may not a ...

  • VeriFone TRANZ 460 - page 51

    Void Follow these pr ocedures to void a transact i on completed earlier in the batc h. Void transact ions are always approved offline. Displ ay Respons e 1. READY **nnn** VO ID Press the [4] key label ed VOID . 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The display echoes each keypress with an aster ...

  • VeriFone TRANZ 460 - page 52

    Tic ket Only Fo l low t hese steps to pr ocess Ticket Only t ransactions. Note: This t ransaction is always proces sed offline. Displ ay Respons e 1. READY **nnn** TKT ONLY Press the [5] key , labeled TKT O NLY. 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The display echoes each keypress with an aster ...

  • VeriFone TRANZ 460 - page 53

    Displ ay Respon se 13. CUSTOM ER CODE Ent er the customer code, then press [E NTE R]. 14. <option prom p t #1> Enter appropr i at e dat a, up to 8 alphanumeric characters , t hen press [ENTER]. 15. <option prom p t #2> Enter appropr i at e dat a, up to 8 alphanumeric characters , t hen press [ENTER]. PROCESSI NG .. . 16. ACCEPTED i t m ...

  • VeriFone TRANZ 460 - page 54

    Clos e Batc h Fo l low t his procedure to close a batch of transac tions with the host. This will clear the bat ch from the t erminal’s memory and enable it to store fut ure trans- actions . Displ ay Respon se 1. READY **nnn** CLOSE BA TCH Press the [9] key labeled CLOS E . 2. ENTER P A S SW ORD E nt e r the manager password if r equi red, then p ...

  • VeriFone TRANZ 460 - page 55

    7. Termina l Functi ons T erminal funct ions include operations that do not require communicat i on with a host. T o use the t erminal in the function m ode, press the [FUNC/ ENTER] blue key followed by t he desired funct ion key . Note: T he **nnn** indicates t he number of spaces left for storage of data capture t ransactions. For exam pl e, READ ...

  • VeriFone TRANZ 460 - page 56

    Displ ay Respon se 5. i tm A A $99999.99 9999999999999999 999 $9999.99 a $999.99 OPER A II IIIIII RET TER MS 9999 88888........... .8888 AAAAAAA AAAXXXXX X aaaaaaaaaaaaaaaa sss ss zzzzz -zzzz <option dat a #1> <option dat a #2> Press [*] or [#] t o scro l l t he display fields. The ter minal displays transaction dat a in multiple screen ...

  • VeriFone TRANZ 460 - page 57

    Tot als Rev iew Fo l low t his procedure to review term i nal t otals by car d type, all car d t y pes, or by operator ID. Displ ay Respon se 1. READY **nnn** Press [FUNC] and t he [2] k e y labeled TOTALS . 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The term inal echoes each keypress with an aster i ...

  • VeriFone TRANZ 460 - page 58

    Displ ay Respon se 10. READY **nnn** The ter minal returns to the id l e prompt indi c ating it i s ready to proceed with the nex t function. Dem o Mode Follow this proc edure to place the ter minal in or out of Demo Mode. Displ ay Respon se 1. READY **nnn** Press [FUNC] and the [3] key labeled DEMO. 2. DEMO Y/N <current value> Press "Y& ...

  • VeriFone TRANZ 460 - page 59

    Print Option s Follow these pr ocedures to print batch det ai ls, operat or totals, terminal t otals or to repr i nt t he last receipt. Displ ay Respon se 1. READY **nnn** Press [FUNC] and the [5] key labeled PRI NT. 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The term inal echoes each keypress with a ...

  • VeriFone TRANZ 460 - page 60

    Displ ay Respon se 9. PRINT ING.... The printer prints the selected option. 10. READY **nnn** The ter minal returns to the id l e prompt and is ready to proceed wit h the next function. FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 7 - 6 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 61

    8. TRANZ 460 Access ories V eriFone pr ovides an assort ment of access ories to enhance your TRANZ 460 terminals. • An extended 3- year warranty on all TRANZ 460 t erminals • Silk-screened cus tom overlays that display y our company’s logo and other spec i al k ey functions • An assort ment of AC power packs for your "spares" inve ...

  • VeriFone TRANZ 460 - page 62

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 8 - 2 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 63

    Appendix A. TRANZ 460 Integral Pr inter The TRANZ 460 terminal features an integr al Epson Model 180 24-c haracter roll printer. Besides t he default USA 96-character set, it is capable of sup- porting a number of special printing enhancement s such as TALL, WIDE and INVERSE, eleven different count ry character s ets and a number of useful graphics ...

  • VeriFone TRANZ 460 - page 64

    Figure A-1. S ample Sale Receipt Six progra mm a b l e merchant mess a g e l ines HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/ DD/YY TIME HH: MM ?M ** RE-PRINT ** ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX RESP: AAAAAAAA XXXXXX INV : X X X X X X X X AUTH: X X ...

  • VeriFone TRANZ 460 - page 65

    Figure A-2. Sample Detail Report DETAIL REPOR T HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/ DD/YY TIME HH: MM ?M ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX CUST: XXXXXXXXXXXXXXXXXX RESP: AAAAAAAA XXXXXX INV: XXXXXXXX DESC: 8888888 888888888888 888 TERM: 999 ...

  • VeriFone TRANZ 460 - page 66

    Figure A-3. Sam ple Totals Report TOTALS REPO RT HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/DD / YY TIM E HH:MM ?M # TRAN COUN T A M OUNT TT ITM xxxxxx . x x 1 S nnn xxxxxx . xx 1 R nnn xxxxxx .xx 1 VS nnn xxxxxx . xx 1 VR nnn xxxxxx . xx 2 S nnn xxxxxx . xx . . . . . . . . . 1 ...

  • VeriFone TRANZ 460 - page 67

    Figure A- 4 . Sample Operat or Totals Report OPERATOR TOTAL S REPORT XXXXXXXXXXXXXXXXX XXXX DATE MM/DD / YY TIM E HH:MM ?M AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 END OF OPERATOR S Mercha nt ID, Termi n a l ID Te rmina l Dat e a nd Tim e Op ...

  • VeriFone TRANZ 460 - page 68

    Figure A -5. Samp l e Batc h Closed Header Note: The bat ch number " xxxxxxxx" appears in the form the user entered. I t appears as blanks i f the user pressed [ENT ER] t o bypass this field during the trans action. If the bat ch number opt i on is set to O FF , a blank line appears ins tead of t he batch number li ne. BATCH CLOS ED XXXXX ...

  • VeriFone TRANZ 460 - page 69

    Appendi x B. P INpad 101 De vice Int roduc tio n The PINpad 101 dat a entry device accept s sper sonal identification numbers (PINs) for Debit card transact i ons. The PINpad 101 device uses a master key and a work i ng key to encrypt the PIN input. T ypicall y , a PIN is a 4- t o 12-digit code known only by the custom er and t he bank. A PIN is us ...

  • VeriFone TRANZ 460 - page 70

    Key pad The keypad’s 12 keys are used for PIN and data entry and m anual diagnostics. Please see t he PINpad 101 Ref erence Manual, Part Number 10420, for further det ail s on diagnostic procedures and pr ogramming. Figure B- 2 . PINpad 101 Device Keypad Sel ecting a Loca tion for th e PINp ad Devi ce Select a locat i on for the P INpad device th ...

  • VeriFone TRANZ 460 - page 71

    Unpa cking Carefu l ly inspect the sh i pping carton and its content for shipping damage. If the PINpad device was damaged during shipment, immediately file a claim with the shipping com pany and notify V er i Fone, Inc. War ni ng: Do not use the P INpad unit if it has been damaged. 1. Remove the P INpad unit from t he shipping carton. 2. Remove an ...

  • VeriFone TRANZ 460 - page 72

    4. Sli de the gromm e t up the cord and push its narrow end into the modular jack. When properly i n stalled, t he grommet should fit flat against the rear of the P INpad device. Cable Part Numb ers Part No. Description 10441-01 0.6 M, coil ed (s tretc hes to 7 ft .) 10441-02 1.1 M, coiled (stretc hes to 15 ft.) 01582-00 1 M, straight 01582-01 3.6 ...

  • VeriFone TRANZ 460 - page 73

    Co untert o p Mou n ting 1. T o secure t he cradle, screw the wood screws into the counter top through the narrow ends of the keyholes. I f you do not want to mak e any holes, use the double-f aced tape provided with the wal l m ount. 2. Place the PINpad device f irmly into the cradle. PINpa d De vic e St artup If the PINpad mas ter keys are loaded ...

  • VeriFone TRANZ 460 - page 74

    T o complete a t r ansaction, the PINpad device displays a prompt request ing PIN entry . Enter your PIN number and press [ ENTE R]. The device rotates a processing display when it successfu l ly receives the PIN ent ry . Note: T o clear the P INpad unit display to reent er a PIN, press [CLEAR]. Refer to the appr opriate PINpad Ref erence and Progr ...

  • VeriFone TRANZ 460 - page 75

    Pro bl em Solu tio n Display Panel does not work 1. Check all your cable connec tions. 2. Check your t erminal’s AC outlet to be sure it’s supplying sufficient power; subs titute the term i nal’s power pack wi t h another power pack. 3. Your applicat ion program might not be loaded correctly; download the appl ication program and try again. 4 ...

  • VeriFone TRANZ 460 - page 76

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual B - 8 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 77

    Appendi x C. P INpad 201 De vice Int roduc tio n The PINpad 201 dat a entry device, V eriFone Part Num ber P003-120-05, accepts Personal Identification Numbers (PINs) during debit card transactions. The PINpad 201 device uses a master k ey and a working key to encrypt PIN input. The PIN verifies that t he customer is authorized to use t he debit ca ...

  • VeriFone TRANZ 460 - page 78

    Unpa cking Carefu l ly inspect the sh i pping carton and its content s f or shipping damage. I f the PINpad 201 unit was damaged during shipment, immediate l y file a c l aim with the shipping com pany and notify V er i Fone, Inc . War ni ng: Do not use the P INpad unit if it has been damaged. 1. Remove the P INpad device from t he shipping carton. ...

  • VeriFone TRANZ 460 - page 79

    Cable Part Numb ers Part No. Description 10441-01 .6 M, coil ed (stretches to 7 f t ) 10441-02 1.1 M, coiled (stretc hes to 15 ft) 01582-00 1 M, straight 01582-01 3.6 M, stra i ght 01582-02 7.6 M, stra i ght 02597-01 Adapter , gender change 02598-01 Adapter , gender change 10776-01 Interface to PC 10776-02 Interface to A T Cabl e Ro u t ing Ch an n ...

  • VeriFone TRANZ 460 - page 80

    The display of the PINpad device idle prom p t c an be downloadable. For examp l e, the i dl e prompt display may be customized to display a "WELCO ME" m essage. Usi ng the Ca rdreade r The cardr eader reads data qu i ckly a nd accurately and i s generally the preferred method since the card swipe less ens the chance for human er ror. How ...

  • VeriFone TRANZ 460 - page 81

    "THANK Y O U" appears for 3 sec onds at the end o f the trans action. T he PINpad device then ret urns to the idle prom pt. Main tenanc e and Ke ypad Di agnost ics V eriFone fo llows stringent quality cont rol s t andards in manufacturing a ll PINpad devices. Each unit r eceives numerous test s before leaving the factory t o ensure qualit ...

  • VeriFone TRANZ 460 - page 82

    Pr obl e m So lut i on 3. Your term i nal’s applicat i on might not be loaded correctly; download application and try again. 4. Run display reliabil it y t est as described i n the PINpad 201 Reference and Programm er’s Manual , Part Number 10297. If the problem persists, phone the VeriFone MRA desk. Keypad does not respond 1. Check y our displ ...

  • VeriFone TRANZ 460 - page 83

    Appendi x D. Pr ompts and Error Mes sages The following list includes the pr ompts and error messages that m ay appear on your terminal’s disp l ay . The l ist consists o f two columns: • The left column i s the mess age or prompt • The right column contains an explanation of the message and any appro- priate required r esponse. ACCEPTED itm ...

  • VeriFone TRANZ 460 - page 84

    AVS ADDRESS Enter the cardholder’s street address, t hen press [ENTE R] . AVS ZI P Enter the cardholder’s ZIP c ode, then press [ENT ER]. BANKCARD ADDRESS 9999999999999999999999 Prompt that appears i f you select "Y" at the ENABLE DDOV? prompt . Press [ENTE R ] t o accept t he current address, or key in a new host address, up to 20 al ...

  • VeriFone TRANZ 460 - page 85

    CONNECT ED The terminal has c onnected with the host computer and is ready to begin communicat i ng. CREDIT =0 DEBIT= 1 Select "1" for debit transact ions, or "0" for credit t r ansactions. Wait f or the next prom pt . CURRENTL Y YE S CURRENTL Y NO Display that appear s f ollowing the ENABLE DDO V? Y/N prompt, showing the curren ...

  • VeriFone TRANZ 460 - page 86

    DOWNL OAD DO NE Display after completion of success ful download. ENABLE VP L? Y / N Host set up prompt. Press [ 9] for "Y" to enable VPL communications, or [ 6] for "N" to disable. END OF BATC H Display in an Item Review funct ion indicating the last item in the bat ch was reviewed. Pres s [ CLEAR] to retur n to the idle prompt ...

  • VeriFone TRANZ 460 - page 87

    ENTER SE TUP CO DE Enter the code t hat corres ponds to the selected option during a term inal setup func tion. ENTER TO CO NFIRM V oid transac tion prompt. Press [ENTER] t o confirm voiding the select ed transact i on record. ENTE R TRAN CODE Enter the numer i c t r ansaction code, then press [ENT ER] when requesting check author i z ation. E XPI ...

  • VeriFone TRANZ 460 - page 88

    NO TRANSACTI ONS Display when the operat or attempts t o close, review or print a batch and there are no transactions stored in the term inal ’ s memor y . Press [CLEAR] to return t o the idle prompt . NOT FO UND The terminal cannot find the item num ber of transact i on to review that has been entered by user . Press [CLEAR] to ret urn to the id ...

  • VeriFone TRANZ 460 - page 89

    PRI NTER / PIN PAD PRINT ER? Y/ N Setup Code 7 was enter ed in the Setup function. Enter "Y" or "N" or press [ENTE R] t o keep the pr i nt er already installed. Enter "1" for the PINpad 1 01 device, or " 2" for the PINpad 201 device. PROG RAMING ERR Ø If your ter minal displays this message, you c an at t em ...

  • VeriFone TRANZ 460 - page 90

    SECURIT Y SET SAL E? Y/N SET RET URN? Y/N SET AUT H? Y /N SET VO ID? Y/N SET TICKET ? Y/N SET DEP IN Q ? Y/ N SET CL OSE?Y/ N SET ITM REV? Y/N SE T TOT R EV? Y/N SET SET UP? Y/N SET PRINT? Y/N SET DEMO? Y/N Setup Code 3 was entered enabli ng the operator t o s e t s ecurity flags. Press [9] or [6] for "Y" or " N" responses. A &q ...

  • VeriFone TRANZ 460 - page 91

    TAX RAT E 9. 99 Key in the tax r ate for the terminal t o use when calculating the tax on t he transact ion amount . This prompt only appears if you s elect "Y" at the T AX CALC prompt . THANK YOU P I Npad device display at the conc lusion of a succes sful debit transaction. TKT ONLY The [5] key was pressed t o dial for an ETC it em. W ai ...

  • VeriFone TRANZ 460 - page 92

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual D - 10 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 93

    Appendix E. ZONTALK 2000 Downloa d Para mete rs ZONTALK 2000 is the VeriFone download program that simplifies the proc- ess of updat ing or completely reprogramming y our VeriFone terminal. De- signed to run on an I B M P C, X T , AT or com patible, ZONT ALK 2000 per- forms modem downloads to your terminal s in the field or direct downloads to term ...

  • VeriFone TRANZ 460 - page 94

    Mem ory Loca tions Typ e/ Co ntent s/ Descripti on Locati on No. Cha rs Comments Download Phone Number 0000 P(20) Printer T ype Flag 0950 N(1) 2 <em pty>= None 2 = R o l l Roll Printer Line Feeds 0951 N(5) 5 Download Speed 0960 N(5) 2 ( 1= 300, 2=1200) Debit Flag 0970 N(1) 1 =P P 101 2=PP201 Beep On/Off 0009 B(1) 0 Dial Type 0010 B(1) 0 (T=0 ...

  • VeriFone TRANZ 460 - page 95

    Typ e/ Co ntent s/ Descripti on Locati on No. Cha rs Comments AMEX Card T ype Split Dial 0093 N(1) Disc. Card Type Spli t Dial 0094 N(1) 4 Fraud Cont rol Flag 0106 N(3) Fraud Cont rol Flag 0206 N(3) Fraud Cont rol Flag 0306 N(3) Fraud Cont rol Flag 0506 N(3) Primary P hone No. 0700 X(32) Secondary Phone No. 0701 X(32) Call Center Phone No. 0702 X(3 ...

  • VeriFone TRANZ 460 - page 96

    Not e 1 Locations 0043 through 0062 contain t he account range tables. Norm al en- tries for all card t ypes are as follows: 9 9 9 9 9 9 9 9 9 9 9 9 . 9 9 X X X 9 9 9 9 Card type Retail Term s Descriptor Code (0=no codes, 2=length 2, 4= length 4) AVS F l ag Customer Code Flag Account Ranges Acct Range #1 (0043)=405501. 405502.01VPC0001 Acct Range # ...

  • VeriFone TRANZ 460 - page 97

    Not e 3 Location 0861, A ppl icat ion Options Map, contains the s tring for term inal op- tions sett ings where 0 = Off and 1 = On. P os i ti on O pt ion 1 Invoice number 2 Operator ID 3 Phone order 4 Receipt printing 5 Pre-printi ng 6 Auto report 7 Auto-ins ert 8 Pre-dial 9 Manual entry 10 Tax prom pt 11 Tax calc 12 Op tional prompts 13 VPL If you ...

  • VeriFone TRANZ 460 - page 98

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual E - 6 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 99

    Appendix F. TRANZport 232 Int roduc tio n The TRANZ port 232 provides the V eriFone O MNI and TRANZ families of terminals (including t he PNC TM 330) the ab i lity to communicate wi t h tw o RS-232 serial devices i n stead of one. For example, suppose in addition to using a printer and a PINpad device, you wish t o c onnect your TRANZ 4 60 to an ex ...

  • VeriFone TRANZ 460 - page 100

    Figure F -1. TRANZ port 232 (Front and Rear Views) Typ ical In stalla tion Use t he s t eps below as a guide to connect a TRANZ port 232 in a t ypical TRANZ 460 configuration. Note: In t he following configuration t he TRANZ 460 rec eives its power f rom the TRA NZport 232. The power pack that cam e with your TRANZ 460 should be used with t he TRAN ...

  • VeriFone TRANZ 460 - page 101

    Figure F-2. TRANZport 232 and Data Connect i ons Figure F -3. TRANZ port 232 and TRANZ 460 Power Connections DIP Switch S e t t i ng The 2-position DIP switch determ i nes which RS-232 cont rol signal, generated by t he terminal, is used to select the A or B port. When t he switch is in t he up position, DTR is us ed; when in the down position, RT ...

  • VeriFone TRANZ 460 - page 102

    Testi ng t he TRANZ 4 60/T RANZp ort 23 2 Co n n ect ion After connect ing the TRANZport as previously outlined, the following TCL code can be used to test the system. Using the standard rec al l and edi t capabilities of the T RANZ 460, load memory l oc ations 31 and 32 with the following TCL comm and s t rings: 031=B1.1G R’B PORT T EST’R13R10 ...

  • VeriFone TRANZ 460 - page 103

    B Ou t p ut Port ( 8-pin DI N connecto r) pin 1 Signal Gnd pin 2 DCD pin 3 R T S pin 4 C TS pin 5 RxD ( from external device) pin 6 T x D (t o external device) pin 7 T x D Idle Lev el This input sets the state of the TxD output in the the idle state. W hen open, the idle state of TxD is a mark (-V). When grounded, the idle st ate of TxD is a space ...

  • VeriFone TRANZ 460 - page 104

    FDC Ret ail/ Debit Purcha sing Card Refere nce Manual F - 6 TRANZ 460 Terminal ...

  • VeriFone TRANZ 460 - page 105

    Glos sary AC Alternating Curr ent—used as a primary source of power by power packs an d power supplies. Accoun t Numbe r (1) A unique series or group of digits used to num erically identi f y each cardholder . ( 2) The unique identif i cation num ber assigned to the account of a specific part y , within a given institut i on. Al pha Mode A means ...

  • VeriFone TRANZ 460 - page 106

    Baud T he signali ng speed equal t o the number of signal events per second. Buff er A temporary stor age area. Byte A group of consecutive bit s t hat make up a charac ter or a logical unit of information. A byte usu ally consists of eight bits. Calend ar/Clock Ch i p A terminal electronic component that k eeps track of the dat e and ti m e . Card ...

  • VeriFone TRANZ 460 - page 107

    Data Inform ation prepared in a part icular format f or use by the ter minal or host computer for a specific transaction or operation. Data Entry The proces s of using a keyboard or other device to input data directly int o a system . Data Packets A packet o f i nform ation transmitted from one device to another . Defaul t A value automatically as ...

  • VeriFone TRANZ 460 - page 108

    Heade r I nform ation and codes added to the beginning of user data, such as a transmiss ion bl ock or packet, which contains the destination, address, source address and m essage number . Hoo kswitch The switc h on a telephone instrument that operates when the handset is removed f rom its cradle. Host Co mpu ter A centra l comput er used to proces ...

  • VeriFone TRANZ 460 - page 109

    Message s Words and s ymbols appearing on the display panel which te ll you the kind of information r equi r ed, the res ul t of a proc ess or if an error has occurred. Modem Short for modulator/demodulator ; a device that convert s digital dat a t o anal og signals (for transm ission over telephone wires) and analog signals back t o digi t al data ...

  • VeriFone TRANZ 460 - page 110

    Post Dialin g A feat ure that dials the host com puter after all of the account and transactio n information is entered into t he terminal. Power Pack A device t hat convert s a voltage to a dif ferent leve l so it can be used by a particu l ar device. Prin ter A device used for i mprinting records of a transaction on paper . Promp t A message appe ...

  • VeriFone TRANZ 460 - page 111

    Scroll T o move t ext across a display screen. Sele ct T o initiate an action or enable a data path. Serial Port An RS-232 connec tor for communicating with download com puters, other terminals, and printers. Start Up The sequence that occurs when the terminal is t urned on (powered up). This sequence i ncludes tur ni ng on power and automatic down ...

  • VeriFone TRANZ 460 - page 112

    Track 1 Data Information st ored on T rack 1 of the magnetic stripe that can be read by the cardreader . Track 2 Data Information st ored on T rack 2 of the magnetic stripe that can be read by the cardreader . Tru nk Cable A cable to wh i ch al l the components are connected. User The person who is using the terminal. Z O N T A L K 2000 A communica ...

  • VeriFone TRANZ 460 - page 113

    Inde x A Accessories . ........................... ... 3-11 Account range setup ..................................... 5- 2 range tables .. . . ...................... 5-3 Alphabetic characters .. ................ 4-3 Auth O nl y t r ansaction ....... .......... . 6-7 B Batc h "FULL" indicator .................... 6-1 clear ........ ....... ...

  • VeriFone TRANZ 460 - page 114

    Inde x M Manual diagnostics menu . .... ........ ........ ........ ....... C-6 Memory loc ations ......... ............... 5-9 Mounti ng countertop . ........................... B-5 w a ll ... .. .. .. .. .. .... .. .. .... .. .. .. .. .. .... B -4 MRA (M erchant Retur n Authorization) des k ...... B- 6, C-5 O On/Feed key .......... . . . . ....... ...

  • VeriFone TRANZ 460 - page 115

    Inde x S Sale . . . .......... . . .......... . . . . . 6-1, 6-3, 6-6 Sale Type des cription .. . . . . ............ 5-7 Security setup .............................. 5-4 Setup codes .............. . . . . .............. 5-1 Software version .......................... 3-4 Specifications ..................... . 3-8, F-4 Startup . . . . . . . ... ... ...

  • VeriFone TRANZ 460 - page 116

    Index - 4 ...

Manufacturer VeriFone Category Credit Card Machine

Documents that we receive from a manufacturer of a VeriFone TRANZ 460 can be divided into several groups. They are, among others:
- VeriFone technical drawings
- TRANZ 460 manuals
- VeriFone product data sheets
- information booklets
- or energy labels VeriFone TRANZ 460
All of them are important, but the most important information from the point of view of use of the device are in the user manual VeriFone TRANZ 460.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals VeriFone TRANZ 460, service manual, brief instructions and user manuals VeriFone TRANZ 460. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product VeriFone TRANZ 460.

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A complete manual for the device VeriFone TRANZ 460, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use VeriFone TRANZ 460 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of VeriFone TRANZ 460.

A complete VeriFone manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual VeriFone TRANZ 460 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the VeriFone TRANZ 460, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the VeriFone TRANZ 460, that we can find in the current document
3. Tips how to use the basic functions of the device VeriFone TRANZ 460 - which should help us in our first steps of using VeriFone TRANZ 460
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with VeriFone TRANZ 460
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of VeriFone TRANZ 460 in a specific country, if it was not possible to solve the problem on our own.

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