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Manual Gateway 9715

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  • Gateway 9715 - page 1

    G a t e w a y 9 7 1 5 S e rv e r USER GUIDE C M Y CM MY CY CMY K ServerCover_FRONT.pdf 6/13/2005 12:03:59 PM ServerCover_FRONT.pdf 6/13/2005 12:03:59 PM ...

  • Gateway 9715 - page 2

    i www .gatew a y .com Co n te n t s 1 Checking Out Your Gateway Serv er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel s . . . . . . . . . . . . . . . . . . . . . . . ...

  • Gateway 9715 - page 3

    ii www .gatewa y .com Recording th e BIO S confi guration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Caring for your s erver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 0 Cleaning you r serv er . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Gateway 9715 - page 4

    iii www .gatew a y .com 5 Using the BIOS Se tup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Opening the BIO S Setu p utili ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Updating th e BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Gateway 9715 - page 5

    iv www .gatewa y .com Process or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Telephone s upport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Before cal ling Gate way Customer Care . . . . . . . . . . . . ...

  • Gateway 9715 - page 6

    Ch apter 1 1 Check i ng Out Y our G ateway Ser v er • Locating dr iv es, por ts, jacks , and controls • Locating system board c omponents • Getting help 8510702.book Page 1 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 7

    2 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Fr o n t C ontr ol panels CD or DV D dri v e USB por ts 5.25-inch driv e ba ys (2) Hot-s wap hard driv e ba ys (10) Video port Control panel Ho t sw ap f ans (behind f aceplate ) ID b utton Reset b utton NIC 1 activity LED NIC 2 activity LED ID LED P ower b utton Hard driv e ac ...

  • Gateway 9715 - page 8

    3 www .gatew a y .com Back Back Serial port Po w e r conne ctor Monitor po r t PCI slots (show n with EMI shields) P o wer conne ctor USB por ts Gb networ k ports (2) Po w e r s u p p l y L E D s P o wer su pply LEDs Po w e r s u p p l y module l atch P ower supp ly module latch RJ-45 Server managem ent conne ctor ID LED Fiber chan nel module s lot ...

  • Gateway 9715 - page 9

    4 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Interior Card retentio n clips Hot-s wap f ans CPU Soc kets F ront Cent er brac e Hot-s wa p drive ba y bac kplane Fiber modul e retentio n clip System board 8510702.book Page 4 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 10

    5 www .gatew a y .com System board S y stem boar d Left side USB 1 and 2 connectors SA T A conne ctor Ser ial/ video co nnector s Diagn ostic LEDS (8) NIC 1 and NIC 2 conn ectors ID LED PCI sl ot 1 Hot plug Expre ss x8 PCI slots 6 an d 7 PCI-X 100 (non-hot p lug) PCI slots 3, 4 , and 5 Hot plug Ex press x4 RJ-45 Ser v er manag ement port IMM mo d u ...

  • Gateway 9715 - page 11

    6 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Right side CPU 1 socket VRM 10.2L connecto r DC pow er connectors CPU 2 socket RAID smar t batte r y conn ector SCSI c hannel B connec tor SCSI chan nel A connect or F ront panel con nector P ower dis tribution board signal connec t C PU 4 socke t CPU 3 soc ket VRM 10.2 LD conn ...

  • Gateway 9715 - page 12

    7 www .gatew a y .com Getting H elp Getting Help In addition to y our operating system’ s documentation, you can use t he following information resour c es to help you use your server . S ystem C ompanion CD Use the System Companion CD to access file uti lities, W indows 2003 Server drivers, a nd documentation for your server and its co m ponents ...

  • Gateway 9715 - page 13

    8 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server 8510702.book Page 8 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 14

    Ch apter 2 9 Setti ng Up Y our Ser v er • Setting up the hardware • Protecting from po wer source prob lems • Mounting your ser v er into a cabinet • Star ting and tur ning off your ser v er • Setting up the operating system • Configurin g SCSI f ea tures 8510702.book Page 9 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 15

    10 ww w . ga teway . co m Chapter 2: S etting Up Your Server Setting up th e hardwar e T o make sure that your wo rki ng environment is safe: ■ Use a clea n, dry , flat, st able surface f or your server . Allow at least 6 inches at the back of the server for cabling and air circula tion. ■ Use the instructions on yo ur serv er’ s setup poster ...

  • Gateway 9715 - page 16

    11 www .gatew a y .com Setting u p the hardware C on v er ting to pedestal c onfiguration T o c onv ert your server to a pedestal configuration, you need a pedestal conversion kit. T o order the conversion kit, contact Gateway Customer Care, Gateway Sales, or visit accessories .gateway .co m . For more information on contacting Customer Care, see ? ...

  • Gateway 9715 - page 17

    12 ww w . ga teway . co m Chapter 2: S etting Up Your Server 5 T urn the server over so th e bottom is fa cing up, then po sition the outer cover , supplied with the conversion kit , on the bottom of the chassis. 6 Align the screw holes in the outer cover with the holes in the chassis and secure with the six screws pro vided with the kit. Outer cov ...

  • Gateway 9715 - page 18

    13 www .gatew a y .com Setting u p the hardware 7 Align each of the casters with its s crew ho le on the (new) bottom of the ser ver and secure with one Phillips screw per caster (provided with caster assembly). 8 Remove the T o rx screws securing the rack faceplate to the front of the chassis, then remove the faceplate. 9 Align the screw holes in ...

  • Gateway 9715 - page 19

    14 ww w . ga teway . co m Chapter 2: S etting Up Your Server 10 Reinstall the optional control panel by following the instructions in “Removing an d installing the control panel” on page 84 . 11 Set the server upright on its casters and reconnect the data and power cables. 8510702.book Page 14 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 20

    15 www .gatew a y .com Prot ecti ng from p ower source probl ems P rotecting from po w er sourc e pr oblems Surge protectors, line conditioners, a nd uninterruptible power supplies can help protect your server against power source problems. Sur ge prot ectors During a power surge, th e voltage level of electricity coming in to your server can incre ...

  • Gateway 9715 - page 21

    16 ww w . ga teway . co m Chapter 2: S etting Up Your Server Star ting y our ser v er Before you start your server for the first time: ■ Make sure that the server and monit or are plugged into a power outl et or UPS and that the UPS (if you are using one) is turned on. ■ Mak e sure that all cabl es are co nnecte d secu rely to t he correct po r ...

  • Gateway 9715 - page 22

    17 www .gatew a y .com Starting y our server Normally , the server fans start and the POST begi ns running (you can follo w the boot progress on the monitor). The SC SI BIOS scan is displayed, followed by the Gateway logo screen. The Gateway logo screen contains the BIOS ver sion and copyright information. Press any key to access the S ystem Option ...

  • Gateway 9715 - page 23

    18 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Boot Mainte nance Ma nager - A menu of choices that lets you configure boot options and boot en viro nment va riab les. ■ BIOS Setup Utilit y - Lets y ou con fig ure the ser ver B IOS se tting s. ■ POST Err or Manager - Lets you view POST errors detected by the system. If nothing ...

  • Gateway 9715 - page 24

    19 www .gatew a y .com Starting y our server 3 Press the up and down arrow keys t o select the device you want to boot fro m, then pre ss E NTER . Common c hoices i nclude: ■ Removable D ev . (Remov able device) ■ A T API CDROM (CD or DVD dr ive) ■ Hard Driv e ■ IBA GE NIC (Network boo t ) Understanding the pow er-on self-test When you turn ...

  • Gateway 9715 - page 25

    20 ww w . ga teway . co m Chapter 2: S etting Up Your Server C o ntrolling y our ser v er Loc al contro l Y our server can be controlled locall y by inst alling a US B keyboard and a USB mouse. There are USB connectors, as well as video connectors, on both the front and back of the serv er . Th ere ar e no PS/2 c onnec tor s on t his s erver . Remo ...

  • Gateway 9715 - page 26

    21 www .gatew a y .com Controlli ng your server K ey strok e mappings During console redirection, the remote term inal (w hich may be a d umb termi nal or a system with a modem running a communication program) sends keystrokes to the local server . The loc al server passes video back ov er this same lin k. The keystroke mappings follow VT -UTF8 for ...

  • Gateway 9715 - page 27

    22 ww w . ga teway . co m Chapter 2: S etting Up Your Server Limita tions The BIOS console redirection terminates after an EFI-aware oper atin g system calls EFI Boot Service ExitBootServices. The operating system is responsible for co ntinuing the console redirection after that point. BIOS console redirection is a text console a nd any graphical d ...

  • Gateway 9715 - page 28

    23 www .gatew a y .com Controlli ng your server T o configure the console: 1 T urn on the console system a nd let the o perating system start. 2 Click Start , All Programs , Accessories , Communic ations , then click Hy perterminal . 3 When the Conne ction Description window opens, enter Guest in the Name field, then click OK . 4 When the Conne ct ...

  • Gateway 9715 - page 29

    24 ww w . ga teway . co m Chapter 2: S etting Up Your Server T urning off y our ser v er Every time you turn off your server , first shut down the operating system. Y ou may lose data if you do not follo w the correct procedure. T o turn off t he ser ver: 1 See the opera ting system’ s document ation or online help for instructions on shutting do ...

  • Gateway 9715 - page 30

    25 www .gatew a y .com Setting u p the operatin g system Se tting up th e operating system If you ordered your server with the operating system already installed by G ateway , in most cases it is c ompletely installed and the basic s ettings are already configured. The W indows Small Business Server operating system may re quire a dditional install ...

  • Gateway 9715 - page 31

    26 ww w . ga teway . co m Chapter 2: S etting Up Your Server Initial hardw are settings Y our server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However , at some point you might want to change settings to reflect a tasking change, a change in sec urit y re quirements, or the addition ...

  • Gateway 9715 - page 32

    27 www .gatew a y .com Configuring S CSI features C onfiguring SCSI features The LSI Logic MPT S CSI Setup Utility lets yo u configure your server’ s SCSI features. For information on configuring your RAID solutions, see “Configuri ng your RAID solutions ” on page 163 . T o access the LSI Logic MPT SCSI Setup Utility: 1 Press C TRL + C dur in ...

  • Gateway 9715 - page 33

    28 ww w . ga teway . co m Chapter 2: S etting Up Your Server 2 Press F2 to access the menu bar at the top o f the screen, then press the H OME and E ND keys to select the Boot Adapter Lis t . The Boot Adapte r List screen opens. This list lets you add or remove boot a dapters by highlighting the boot adapter and pr essin g the + or - key to change ...

  • Gateway 9715 - page 34

    29 www .gatew a y .com Configuring S CSI features 4 Use the up and do wn arrow keys to select one o f the following options: ■ Cancel Exit - T o ca ncel the exit and return to the adapter or device properties sc reen. ■ Save C hanges then e xit this men u - T o s a v e y o u r c h a n g e s a n d e x i t t h e m e n u . ■ Disc ard chang es th ...

  • Gateway 9715 - page 35

    30 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Disable Integrated RAID ( No or Ye s ) ■ Support Interrupt ( Hook Inte rrupt (default ) or Bypass I nterrupt Hook ) ■ <Restore Defaults> (to restor e the default configuration of the adapters) 4 Press E SC to discard y our changes and exit. - OR - When you are finished ma ki ...

  • Gateway 9715 - page 36

    31 www .gatew a y .com Configuring S CSI features T o access and change the Adapter Pr operties List: 1 Follow the instructions in “T o access the LSI Logic MPT SCSI Setup Utility: ” on page 27 . 2 Use the up and d own arrow keys to highligh t the adapter to be configured, t hen press E NTER . The following message will be disp layed: Scanning ...

  • Gateway 9715 - page 37

    32 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Secondary Cluster Server ( No or Ye s ) ■ T ermination Control ( Au to ) ■ <Restore Defaults> (to d iscard the changes and restore the default con figuration of the adapters) 4 If you selected anything but < Device Properties>, go to Step 6 . - OR - If you selected < ...

  • Gateway 9715 - page 38

    33 www .gatew a y .com Configuring S CSI features ■ Disco nnect ( On or Off ) ■ SCSI T imeout ( <10> ) ■ Queue T ags ( On or Off ) ■ <Restore Defaults> (to d iscard the changes and restore the default con figuration) 6 Press E SC to discard y our changes and exit. - OR - When you are finished ma king changes, press E NTER , The ...

  • Gateway 9715 - page 39

    34 ww w . ga teway . co m Chapter 2: S etting Up Your Server 8510702.book Page 34 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 40

    Ch apter 3 35 Mana g ing and M aintaining Yo u r S e r v e r • Managing your ser v e r and network • Preparing f or system r eco ver y • Caring for y ou r ser v er 8510702.book Page 35 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 41

    36 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er S y stem administr ation Gat ewa y Ser v er Manager Gateway Server Manager lets you manage mult iple comp uters on a Windows network from a single window , then implement commands a n d policies across the network with a single action. W ith Gateway Server Manager , you c ...

  • Gateway 9715 - page 42

    37 www .gatew a y .com System a dministrat ion ■ Read information from the LCP mi crocontroller ■ Update the LCP firmware Na viga tion The following ta ble shows the LCP menu options: Menu Options Description Config ure the ser ver Netwo rk (LAN channel 1 t o 3) ■ IP address (BM C) ■ Netmask ■ Gatewa y address ■ Enab le LAN ch annel Con ...

  • Gateway 9715 - page 43

    38 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Ser ver nam e View se rver nam e Asset tab inf or mat ion View a sset tag Ser v er GUID View server GUID BIOS r e vision Vie w BIOS r e vision BMC firmware re vision View BM C firm w are re vision Local Cont rol P anel firmware re vision View L CP firmware re vision HSC f ...

  • Gateway 9715 - page 44

    39 www .gatew a y .com System a dministrat ion Serve r se curity T o prevent unauthorized use of the server , you can set BIOS startup passwords. Using BIOS securit y passwords Set up a supervisor password to prevent unauth orized access to the BIOS Setup utility . After you create a supervisor password, you can set up a user password to prevent un ...

  • Gateway 9715 - page 45

    40 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Yo u c a n : ■ Enter either password to finish star ting the server . ■ Enter the supervisor password to access the BIOS Setup utility . For information about resetting BIOS passwords, see “Rese tting BIO S passwo rds” on page 16 1 . T o set the BIOS security pass ...

  • Gateway 9715 - page 46

    41 www .gatew a y .com Identif ying your serv er Identifying y our ser v er While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which serv er or servers you are currently wor king on. The System ID indicator is a blue LED that you can turn on to help y ou locate the correct server . For the Sy ...

  • Gateway 9715 - page 47

    42 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Cre ating a DOS-bootable S yst em Update Pa c k a g e ( SUP ) CD Several utilities availa ble on this server require that you boot the server to DOS. A DOS-boo table SUP CD, containi ng the update fi les, provides a convenient way to accomp lish this. For this process, yo ...

  • Gateway 9715 - page 48

    43 www .gatew a y .com Creating a DOS-boota ble System Up date Pack age (SUP) CD Booting from the SUP CD: 1 Restart your server , then press any key when the Gateway logo screen appears during startup. The System Options menu o pens. 2 Sele ct BIOS Setup util ity , then press E NTER . The BIOS Setup utility opens. 3 Use the down arro w key to selec ...

  • Gateway 9715 - page 49

    44 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 4 Select the CD d rive on the Boot Options menu , then press E NTER . The se rver w ill now boot to the CD drive. If the CD drive is not detected, see “CD or DVD drive” o n page 21 4 . 5 Ins ert th e boo tabl e CD i nto th e CD d rive . 6 Exit the System Opt ions menu ...

  • Gateway 9715 - page 50

    45 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) Baseboard Managemen t C ontr oller ( BMC ) Th e Bas eboar d Man age ment C ont roll er ( BMC ) monitors system platform management events and logs their occurrenc es in the non-volatile System Event Log ( SEL ). This includes events such as ov er temperature and over-v oltag e conditio ...

  • Gateway 9715 - page 51

    46 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er ■ SDR/ SEL tim estamp clo ck ■ Boar d set FRU i nform ation in terface ■ Fault resilient booting ■ System manag ement watchdog timer ■ Front pane l system diagnosti c-interrupt han dling ■ Platform Management Interruption (PMI) / Sy stem Diagnostic Int errupt ...

  • Gateway 9715 - page 52

    47 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) ■ PCI SMBus is accessible to the management controller . This allows PCI add - in cards that support manageability to log events t o the System Event Log (SE L). ■ BIOS logging of POST progress codes is added to the existi ng capability of logging only the BIOS POST errors ■ Fron ...

  • Gateway 9715 - page 53

    48 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er T o update the B MC firmware without Boot Block and Force F irmware updates: 1 Downl oad the cu rrent SUP CD i mage from www .support.gateway .com an d create a DOS-boo table SUP CD. For inf ormation on cr eating a SUP CD, see “Creat ing a DOS-boo table System Up date P ...

  • Gateway 9715 - page 54

    49 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 4 Move the shor ting block from pins 2-3 to pins 1-2 on the Boot Block Update jump er (J1B1) on the IMM module. 5 Follow the instruc tions in “Closing the server case ” on page 72 , then reconnect the power cord. 6 Downl oad the cu rrent SUP CD i mage from www .support.gateway .com ...

  • Gateway 9715 - page 55

    50 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 12 Move the shor ting block from pins 1-2 to pins 2-3 on the Boot Block Update jump er (J1B1) on the IMM module. 13 Follow the instructions in “Closing t he server case ” on page 72 . 14 Restart your server , then press any key when the Gateway logo screen appears dur ...

  • Gateway 9715 - page 56

    51 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 3 Under Management , IPMI Configu ration , click LAN and Serial Con figuration , then LAN access , Use Custom LAN confi guration to the BMC , Customize LAN options , LAN por t 03 , Edit . 4 Under IP Settings, enter the IP address, subnet mask, and other settings, then click Apply . Usi ...

  • Gateway 9715 - page 57

    52 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 3 Th e web s erver disp lays the System Summary page after the user is authenticated. Using the Embedded W eb Se rver script ing inter fa c e The Embedded W eb Server can be accessed from a scripting la nguage such as Perl or JavaScript. The c lient script sends a GET or ...

  • Gateway 9715 - page 58

    53 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) http://hostna me/webCmdPage?cmd=getSEL&first=num&last= num&onload=functio nName http:// hostname/webC mdPage?cm d=clearSEL& onload=fu nctionName http://hostna me/webCmdPage?cmd=chang eV ars&su bcommand=v alue&onloa d=fun ctionName where subcommand is one of the ...

  • Gateway 9715 - page 59

    54 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er HTML Example In this example, the client-side page loads the page returned by the Embedded W eb Serv er into a frame: <FRAMESET …><FRAME …> <A HREF=http ://222.22 2.39.10/ip miPage?cmd=2 0.C0.64.07 .00.00&onl oad=doOn Load> I P M I C o m m a n d ...

  • Gateway 9715 - page 60

    55 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) ■ Update the non-volatile storage d evice associated with the BMC tha t ho l ds the SDR and FRU i nformation ■ Generically handle FRU de vices that m ight not be ass ociated with the B MC ■ View and direct res ults to the standard output device Each time you upda te the FRU/SDR, ...

  • Gateway 9715 - page 61

    56 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 3 Open the DIAG folder and click SEL VIEW .EXE . The SEL Viewer screen opens. 4 The following menu it ems are available: File - inc ludes options for opening and saving system event log records, including: Open - lets you open an existing SEL data file for viewing. Save A ...

  • Gateway 9715 - page 62

    57 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 5 Use the following keys to navigate the screens and menus: ■ E NTER - to select an item from the menu bar ■ T AB - to switch between the menu bar a nd the display panel ■ F5 and F6 - to tab across the co lumns (in the text mode), right ( F5 ) or left ( F6 ) ■ A RROW k eys - to ...

  • Gateway 9715 - page 63

    58 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er U sing y our S ys tem C o mpani on CD Y ou can use your Sy stem Comp anion CD to : ■ Ins tall hard ware driv ers ■ Install programs ■ Access various utilities ■ View server document ation Instructions for using the CD are provide d in Usin g Y our Sy stem Compan i ...

  • Gateway 9715 - page 64

    59 www .gatew a y .com Prepa ring for sys tem recovery P reparing for sy stem rec ov er y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes ar e diskettes that let you start the server and attempt to fix the problem. See y our operating system’ s docume ntation or online help for in ...

  • Gateway 9715 - page 65

    60 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Ca ring for y our ser v er T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your server , we recommend that you put it in the original packag ing ma terial s. ■ Keep your serv er and magn ...

  • Gateway 9715 - page 66

    61 www .gatew a y .com Caring fo r your server Clean ing tips ■ Always turn off yo ur server and other periph eral devices before cle aning any componen ts. ■ Use a damp, lint-free cloth to clean your server and other parts of your ser ver system. Do not use abrasive or solvent clean ers because they can damage the finish on componen ts. ■ Ke ...

  • Gateway 9715 - page 67

    62 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 8510702.book Page 62 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 68

    Ch apter 4 63 Installing C omponents • Opening and closing th e server case • Installing and replacing major com ponents Y ou must open your server case to install components. If y ou are not comfortable with these procedures, get help from a more ex perienced computer user or computer service technician, or contact Gateway Customer Care. 85107 ...

  • Gateway 9715 - page 69

    64 ww w . ga teway . co m Chapter 4: I nstalling Com ponents P reparing to install c omponents Selec ting a place to w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stabl e sur face on whic h to se t your server ■ H a s e n o u g h r ...

  • Gateway 9715 - page 70

    65 www .gatew a y .com Preve nting static electricity discharge P re v enting static elec tricity dischar ge The components inside y our server are extremely sen sitive to static electricity , also known as electrostatic discharge (ES D). Before working with server co mponents, f ollow these guidelines: ■ T urn off the server by pressing and hold ...

  • Gateway 9715 - page 71

    66 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Opening the ser v er case Because the compon ents inside yo ur s er ver are extremely sensitive to static electricity , make sure that you follow the in structions at the beginning of this chapter to avoid static electricity damage. T o open the server case: 1 Follow the instructions in ? ...

  • Gateway 9715 - page 72

    67 www .gatew a y .com Removing a nd installi ng the processo r air baffle 3 Using a Phillips screwdriver , loosen the two captive screws on the faceplate securing the top cover to the server case. 4 When the screws are loose, slide the top cover toward the back of the case about ½ inch. 5 Lift the top cover away from the ser ver and place it out ...

  • Gateway 9715 - page 73

    68 ww w . ga teway . co m Chapter 4: I nstalling Com ponents ■ Change jumper settin gs ■ Remove or install t he front panel I/O board T o remove the processor air baffle : 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Lift the ...

  • Gateway 9715 - page 74

    69 www .gatew a y .com Removing a nd installi ng the center b race T o install the processor air baffle: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Place the processor air baffle in the chassis. 3 Follow the instructions in “Closing t he server case ” on page 72 Remo ving and installing the c ente ...

  • Gateway 9715 - page 75

    70 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o remove the center brace: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the pr ocessor air baffle by following the instructions in “R emoving and installing t ...

  • Gateway 9715 - page 76

    71 www .gatew a y .com Removing a nd installi ng the center b race T o install the center brace: 1 Align the center brace with the guides on both sides of the case and with the full-length PCI expansion cards to the back, then lower the cen ter brace into the case until it is full y seated. 2 Move the two center brace locks (loc ated on both sides ...

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    72 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Cl osing the ser v er case T o close the s erver case: 1 M ak e su re t ha t al l of t he in te rn a l c ab l es a r e arranged inside the case so they will not be pinche d when you close the case. 2 Align the tabs on the top cover with the slots in the chassis, then slide the top cover t ...

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    73 www .gatew a y .com Installi ng drives Installing driv es Y our server’ s ba si c c onfig uration includes one CD (stan dard) or DVD (optional) drive. Y our server also h as two additional 5.25-inch drive bay s, which can accommod ate two half-height or one full height SCSI tape drive. Y o u r s e r v e r c a n h a v e a s m a n y a s t e n , ...

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    74 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the pr ocessor air baffle by following the instructions in “R emoving and installing the processor air baffle” on page 67 . 4 Disconnect the SAT A and power cables from the SAT A -to-IDE converter board ...

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    75 www .gatew a y .com Installi ng drives 7 Lift up on the right-rear corner of the CD or DVD drive to disengag e it from the drive carrier , then remove it from the carrier . 8 Disconnect the SAT A -to-IDE converter board from the back of the drive , then place the drive in an anti- static bag for storage. 9 Slide the empty drive carrier back into ...

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    76 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Remove the CD/D VD drive carrier from the server by following the instructions in “T o remove the CD or DVD drive:” on page 73 . 6 Remove t he new drive from its packaging and pla ce it, component-side down, on an ESD-protec ted work surface. 7 Record the model and serial numbers as ...

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    77 www .gatew a y .com Installi ng drives 12 Reconnect the front pan el cable to the SCSI hot-swap backp lane by following the instructions in “Repl acing the SCSI ho t-swap backplane” o n page 139. 13 Replace the processor air baffle by followin g the instructions in “Removin g and installing the processor air baffle” on page 67 . 14 Follo ...

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    78 ww w . ga teway . co m Chapter 4: I nstalling Com ponents If you are adding a new drive to an available 5.25-inch de vi ce bay , remove the filler panel assembly from the bay by pressing and h olding the two locking clips inward, then pulling t he filler panel assembly out of the bay . 4 Remove the drive rails from the filler panel assembly by r ...

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    79 www .gatew a y .com Installi ng drives 11 Slide the new drive into the drive ba y until the drive rails snap into place. 12 Follow the instructions in “Closing t he server case ” on page 72 . 8510702.book Page 79 Thursday, July 7, 2005 11:21 AM ...

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    80 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing a hot-swap hard driv e Use this proce dure to add or r eplace hard drives in a hot-swap drive ba y . Y our ser ver has room for a s ma ny as ten hot-swap drive c arriers and each drive c arrier holds a 1-inch high , Ultra320 SC SI, SCA-type hard drive, running at 15 ,000 RPM or ...

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    81 www .gatew a y .com Installi ng drives 2 If you are replacing a failed drive, de t ermine which driv e has failed by checking the drive status LEDs on th e front of the drive carriers. 3 Remove the d rive carrier by pressing the drive latch an d pulling the drive tray lever to the right (a way from the server), then pull the tray straight out o ...

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    82 ww w . ga teway . co m Chapter 4: I nstalling Com ponents - OR - If you are add ing a new drive, first remo ve the four screws securing the plastic retention device into the drive carrier , then remove the plastic retention device from the drive carrier . 5 Line up the screw holes in th e new drive with the holes in the side of the drive carrier ...

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    83 www .gatew a y .com Installi ng drives 6 Make sure that the drive carrier’ s release le ver is open, then use the lever to slide the new drive into the empty hot-swap bay until it docks in the chassis. 7 Close the drive’ s release lever by rotating the lever to th e left to latch the drive c arrier into position. 8510702.book Page 83 Thursda ...

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    84 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Remo ving and installing the con trol panel Removal and installation of the control panel and front panel board is the same, regardless of whether your server i s equipped with the standard control panel or the optional local control pa nel (LCP). T o remove and install the control panel: ...

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    85 www .gatew a y .com Memory Memor y Y our server has four PCI ×16 connectors on the system board for memory boards. Each memory board has sockets for four DIMMs an d supports two DDR2 channels (with two DIMMs per channel). Memory boards supp ort bo th s ingle- rank an d doub le-r ank, r egiste red DIMMs. One to four memory boards can be ins tall ...

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    86 ww w . ga teway . co m Chapter 4: I nstalling Com ponents ■ Cold memory add/r eplacement - I f y o u r s e r v e r i s n o t i n a R A I D o r M i r r o r e d configuration , memor y boards can only be added or rep laced when the syst em is turned off. For additional informa tion, see “Cold removal and inst allation of mem ory boards” on p ...

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    87 www .gatew a y .com Memory Hot remo val and inser tion of memo r y boar ds T o replace a memor y board or add memory while the system is on: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “Opening the server case” on page 66 , but do not turn off the server . 3 Press the ...

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    88 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Pull up on the memory boar d handle and lift the memory board from the server . 7 Inst all or rep lace DIMMs on th e memory board by following the instructions in “Installing and removing D IMMs” on page 91 . 8 Make sure the handle on the memo ry board is in the open/up positio n, t ...

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    89 www .gatew a y .com Memory C old remo va l and installa tion of memory boards T o remove/replace a memor y board while the system is off: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Press the latch o n the memory board handle ...

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    90 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Push the me mory board ha ndle do wn into the locked position. 8 Follow the instructions in “Closing t he server case ” on page 72 . T o add a memory board while the system is off: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the ...

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    91 www .gatew a y .com Memory Installing and removing DIMMs When yo u change the amo unt of memory in t his server , memory must be add ed to, or removed from memory board s (see “Installing and removing memory boards” on page 85 ). When you upgrade your server memory , make sure that you install th e correct type of memory . Y our server supp ...

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    92 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o install or replac e DIMMs: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the memory board or memor y board air baffle from th e system board by following the i ...

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    93 www .gatew a y .com Memory 4 Remove the DIMM cover from the memory board. a Pull out the DIMM cover latc h. b Press the DIMM cover tabs. c Press the DIMM cover retainer tab. d Lift the DIMM cover off the memory board. 5 Pull the plastic tabs away from the sides of the memory sockets you intend to use. If you are rem oving or replacin g a DIMM, r ...

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    94 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Align the notch on the new module with the key in the memory module socket and press the module firmly into the soc ket. The tabs on the sides of the memory socket should sec ure the memory mo dule automatical ly . 7 Reinstall the DIMM cover . a Align the DIMM cover tabs wit h the top o ...

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    95 www .gatew a y .com Memory 10 Restart your ser ver and open the BIOS Setup util ity . V erify the Syste m Memory listed in the Main menu. When you exit the B IOS Setup utility , make sure that the operating system loads completely . 11 Follow the instructions in “ F R U / S D R L o a d u t i l i t y ” o n p a g e 5 4 . C onfiguring memory op ...

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    96 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Retu rn to the Memory configuratio n menu and set the Sparing Threshold between 1 and 15 . 8 Sele ct View and Con figure Memory Board x (where x is the memory board that is being configu red). ■ Make sure that the Board Stat us is Heal thy . 9 Set th e Reserve Ra nk for Spare to Enab ...

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    97 www .gatew a y .com Memory 7 Press F10 to save your changes and exit. 8 Press Y to confirm and the server reboots with the changes. Memory mirroring If the server contains two or four memory boards with equal memory capacity , the system can be config ured for memory mirroring. Using memory mirroring, the memory on one memory boa rd in the se rv ...

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    98 ww w . ga teway . co m Chapter 4: I nstalling Com ponents PCI e xpansion cards Y our server uses the PCI-X bus. Use the fo llowing chart to determine the PCI slot into which you should install your expansion card. Caution Only PCI c ards in slots 1 - 5 are hot-s wappab le. Do not a ttempt to install or remo ve PCI cards in slots 6 or 7 withou t ...

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    99 www .gatew a y .com PCI e xpansion cards Hot installation or remo val of PCI expansion cards Adjacent to each of the five hot-swap PCI slots are power LEDs and attention LEDs. The attention LEDs indicate the operational conditio n of the slot, and the power LEDs indicate the power condition of the slot. There is also an Attention button, located ...

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    100 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 4 Highlight the device (card) to be removed, then c lick Stop . 5 W ait for the PCI power LED adjacent to the selected PCI slot to turn off, th en disconnect any cables that a re attached to the card. 6 Push the top of t he card retention clip down sligh tly , then rotate it out the back ...

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    101 www .gatew a y .com PCI e xpansion cards 10 Install an expan sion slot cover over the empty slot, or install a replaceme nt card in the slot. ■ T o install an expansion slot cover , align the cover with the slot from the back of the chassis, then press the cover into t he slot. Rotate the card retention clip into the chassis to the closed pos ...

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    102 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Install an expan sion slot cover over the empty slot, or install a replaceme nt card in the slot. ■ T o install an expansion slot cover , align the cover with the slot from the back of the chassis, then press the cover into t he slot. Rotate the card retention clip into the chassis t ...

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    103 www .gatew a y .com PCI e xpansion cards 6 Push the top of the card retention clip for the slot you a re using down slightly , then rotate it out the back of the case to open it. 7 If necessary , remove the expansion slot c over for the slot you are using by s liding it up from inside th e chassis. 8 Align the c ard with the slot, then press do ...

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    104 ww w . ga teway . co m Chapter 4: I nstalling Com ponents If you are using t he hardware hot-plug interface, press the attention bu tton for the slot containin g the new PCI card. 12 W ait for the power LED to turn on. 13 When the p ower LED has turned on, follow the in structions in “Cl osing the ser ver case” o n page 72 . C old installat ...

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    105 www .gatew a y .com PCI e xpansion cards 7 Align the c ard with the slot, then press down to sea t the card in the slot. If you are installing a full-length card, s lide the front of the card into the front PCI c ard guide. Y ou can slightly rock the card end-to-end to seat it, but do not bend the card sideways. 8 Rotate the card retention clip ...

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    106 ww w . ga teway . co m Chapter 4: I nstalling Com ponents F ibre channel module The fibre channel module (optional) is an intelligent, high -performance adapter with a Qlogic ISP2322 FC controller , designed for hi gh-end server systems like this one. It combines a RISC p rocessor with two 2 Gbps transceivers, a 64-bit, 133 MHz PCI-X interface, ...

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    107 www .gatew a y .com Fibre c hannel module * Beacon is used by the Ql ogic SANSurf er FE HBA Manager so ftware to iden tify a specific adapter in the system. Option R OM During the init ial boot after installation of the fibre channel module, you will see the following information disp layed during the POST : QLogic Cor poration QLA2322 PCI Fibr ...

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    108 ww w . ga teway . co m Chapter 4: I nstalling Com ponents F ibre channel HBA manager sof twar e The QLogic SANsurfer FC HBA Manager is a device management software suite for the installation, configurat ion, and management of QLogic-based HBAs. The software includes asset mana gement, remote c onfiguration, moni t oring, physical identification ...

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    109 www .gatew a y .com Fibre c hannel module 5 Push the top of the fibre channel module retention clip down slightly , then rotate it to the open po sition out the back of th e case. 6 If you are removing the fibre c h an n el mod ule: a Pull up on the module to remove it from the slot on the sy stem board. b Place it in a static-free bag for stor ...

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    110 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 If you are installing the fibre channel module: a If necessary , remove the expansion slot cover by pulling it up from inside the chassis. b Remove the fibre channel module from it s anti-sta tic bag, being careful not t o touch the gold edge c onnectors at the bottom of the module. c ...

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    111 www .gatew a y .com Proc essors P roc essors The server requires a min imum of one Intel ® Xeon™ MP processor or one Intel Xeon MP processor with iL3 cache. The processors must be installed in sequential order , from CPU socket 1 t hrough CPU s o cket 4. Each pr ocessor socket m ust have eith er a processor an d heat sink, or a thermal blank ...

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    112 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o remove a process or: 1 Install the most current BIOS version. For more information, see “ Updatin g the BIOS” on page 155 . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 . 3 Follow the instructions in “Speci al han dlin g of I ntel X eon ...

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    113 www .gatew a y .com Proc essors 7 Remove the heat sink by lifting it from the processor . 8 Press down on the processor locking lever , pu sh it slightly away from the pr ocessor , then rotate the lever a full 13 5° to release the processor . 9 Remove the processor and place it in an an ti-static bag or its original pa ckage. 10 Install a repl ...

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    114 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o install a processor: 1 Install the most current BIOS version. For more information, see “ Updatin g the BIOS” on page 155 . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 . 3 Follow the instructions in “Speci al han dlin g of I ntel X eon ...

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    115 www .gatew a y .com Proc essors 6 If a processor thermal blank is installed, re move it by loosening the four screws (one at each corner) and lifting the thermal blank from the processor soc ket. 7 Make sure that the processor releas e lever is in the open position. 8510702.book Page 115 Thursday, July 7, 2005 11:21 AM ...

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    116 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 8 Install the new processor into the processor socket. Make sure that: ■ Y ou install the processors in order , from CPU socket 1 through CPU socket 4 , with the new processor being installed in the n ext available socket ■ The triangular arrow on the corner of the processor aligns w ...

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    117 www .gatew a y .com Proc essors 10 Place the heat sink on the processor , making sure the thermal grease is applied correctly or the Thermal Interface Material (TIM) is aligned between the heat sink and the processor . 11 Line up the four captive screws with the four posts surrounding the processor , then gradually and evenly tight en the four ...

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    118 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Pr ocessor VRM requir ements This server requir es the installation of two different types of VRMs ( V oltage Regulato r Modules ). The number and types of VRMs required de pends on the number of processors installed. Before insta lling or removing pr ocessors, refer to the following gui ...

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    119 www .gatew a y .com Proc essors 5 Holding the VRM by the edges, align the no tch on the bottom edge of the VRM with the notch in the VRM socket a nd press the VRM firmly into the socket. 6 Make sure the tabs on the sides of the VRM socket close securely . 7 Replace the processor air baffle by followin g the instructions in “Removin g and inst ...

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    120 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Holding the VRM by the edges, lift it from the socket. 6 Place the VRM in to an anti-static bag for sto rage. 7 Replace the processor air baffle by followin g the instructions in “Removin g and installing the processor air baffle” on page 67 . 8 Follow the instructions in “Closin ...

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    121 www .gatew a y .com Proc essors 4 Remove the memory boards or memo ry board air baffles from mem ory slots C and D by following the instruc tions in “Installing and re moving memory boards” o n page 85 . 5 Remove the fibre channel module by following th e instructions in “Installing or removi ng the fibre channe l module” on page 108 . ...

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    122 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 If you are installing the VRM for the fourth processor , reinstall the VRM air baffle. 11 Replace the fibre channel module by following the instructions in “Installing or removi ng the fibre channe l module” on page 108 . 12 Repla ce the memory board s or memory boar d air baffles ...

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    123 www .gatew a y .com Proc essors 6 If you are removing the VRM for the fourth pro cessor , remove the VRM air baffle by pushing down on the to p of the baffle and pulling th e baffle away at an ang l e from the center brace. 7 Gently spread the retaining clips at each end of the VRM so cket which makes the VRM po p up from the so cket. 8 Holding ...

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    124 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing an Intel Ma nagemen t Module (IMM) T o install an Intel Managem ent Module (IMM): 1 Uninstall the Gateway Ser ver Manager (GSM) softwa re from your serv er . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 . 3 Follow the instructions in ? ...

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    125 www .gatew a y .com Installi ng an Intel Mana gement Modu le (IMM) 7 Find the IMM connector on the rig ht side of the system board. 8 Grasp the module board by one edge and the plastic handling strap (close to the mounting connecto r), align the board with the IMM connector on the system board, then gently apply pressure to seat the module. Mak ...

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    126 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing and remo ving the ROMB (RAID on Motherboard) ac tiva tion k ey and dedicated RAID memor y Functionality for RAID levels 5, 10, and 50 is enabled by using the optional Intel RAID Activation Key (1-wire serial security EEPROM ) and dedicated RAID memory installed in the onboard ...

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    127 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 5 Remove the PCI expa nsion card from PCI slot 7 (if installed) by following t he instructions in “Cold installa tion or removal of PC I e x pansion cards” on page 104 . 6 Remove the RAID activation key a nd RAID DIMM from their anti ...

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    128 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Holding the DIMM by the edges, align the notch on th e bottom edge of the DIMM with the notch in the DIMM socket and press the DIMM fi rmly into the so cket. The tabs on the sides of t he DIMM socket should secure the DIMM automatically . 10 Reinstall the PCI expa nsion card into PCI s ...

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    129 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 5 Gently spread the retaining clip s at each end of the RAID DIMM socket causing the DIMM to lift from the socket. 6 Holding the DIMM by the edges, lift it from the socket. 7 Place the RAID activa tion key and the RAID DIMM into anti-sta ...

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    130 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Open the battery case, then connect the cabl e inside the battery case. 6 After closing th e batter y ca se, route the battery cable through the h older on the side of the chassis. 7 Attach the cable to the BBU connector (J1H1 - 2×10) on the system board. See “Syste m board” on pa ...

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    131 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 8 Engage the retention tabs on the back of the ba ttery with the matchin g slots in the side of the chassis, t hen push the battery to the left to latc h it into place. 9 Reinsta ll the memory board or memory board air baffle into slot D ...

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    132 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Push the battery to the right to disengage it from the side of the chassis, then re move it from the chassis. 7 Reinsta ll the memory board or memo ry board air baffle into slot D by fo l lowing the instructions in “Installin g and removing memory boards ” on page 85 . 8 Replace th ...

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    133 www .gatew a y .com Power subsys tem P ow er subsys tem The power subsystem includes the power supply mo dules, the power distribution board, and the plug-i n VRMs. The power subsystem can be configured in either of two ways: ■ T w o po wer supply modules installed providing 1 + 1 redundant power at 220 V AC, 115/120/ 127 V AC, and 100/110 V ...

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    134 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Replacing a power supply module Y our server uses as many as two ho t-swappable redundant power supplies. If two p ower supply modu les are installed and one of them fails, the ot her power supply module supports the server while you replace the failed module. Y ou do not need t o turn o ...

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    135 www .gatew a y .com Power subsys tem T o replace a power supply module or activ e fan blank: 1 Examine the LED indica tors on the back of each power supply modules to identify the failed module. The power supply module has faile d if the center F ault LED (orange) indicator is on. If your server ha s two power supply mo dules, go to Step 3 . 2 ...

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    136 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 8 Plug the power cord into the AC co nnector on the pow er supply module. 9 If your server only has a single po wer supply module, turn on the server . 10 The new power suppl y module is ready if the green Power Good LED (top) and green AC OK LED a re both on. Replacing a pow er distribu ...

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    137 www .gatew a y .com Power subsys tem 8 Remove the seven (7) screws securing the powe r d istribution board to the chassis, then lift the b oard from the cha ssis and place i t in an anti-sta tic bag for storag e. 9 Remove th e new power distribution board from its package an d align it with the seven screw holes on the chassis. 8510702.book Pag ...

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    138 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 Secure the new power distribution board to the chassis with the seven screws you previously removed. 11 Connect all power cables that you previously removed from the power distribution board. 12 Reinstall the S CSI backplane by following the instructions in “Rep lacing the SCSI hot- ...

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    139 www .gatew a y .com Replaci ng the SCSI hot- swap backpl ane Replacing the SCSI hot-swap back plane Y our server can hold as many as ten SCSI hot-swa p drives in a hot-swa p drive cage. The hot-swap drive cag e is connected to the SCSI backplane, wh ich provides power an d data interfac e between the drives a nd the server . The SCSI hot-swap b ...

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    140 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 Pull out the bl ue, spring-loaded plunger ( located at the top of the SCSI hot- swap backpl ane) that secures the backplane to th e chassis, t hen pull the board up slightly to disengage the ten retention tabs holding the bo ard to the chassis. 11 Tilt the SCSI hot-swap backplane back ...

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    141 www .gatew a y .com Replaci ng the SCSI hot- swap backpl ane 12 Remove the new SCSI hot-swap backplane from its pa ckage, then place it in the chassis by engaging the bottom three slots in the board with the three lower rete ntion tabs in the chassis. 13 Move the top of th e board forward, engag ing the rest of the slots with the other retentio ...

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    142 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 20 Reinstall the processor air baffle by following the instructions in “Removing an d installing the processor air baffle” on page 67 21 Follow the instructions in “Closing t he server case ” on page 72 . 22 Reinstall all of the drives into th e hot-swap drive bays. Make sure tha ...

  • Gateway 9715 - page 148

    143 www .gatew a y .com Replac ing the front pa nel I/O board Replacing the fron t panel I/O board T o replace the front panel I/O board: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the pr ocessor air baffle by following t ...

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    144 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Remove t he new front pa nel I/O board from its packag e and place it in th e chassis, engaging the m ounting tabs on the chassis with t he slots in the new board. 8 Slide the front panel I/O board forward until i t is seated on the mounting tabs, then tighten the blue, c aptive thumbs ...

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    145 www .gatew a y .com Replacin g a hot-swap fan Replacing a hot-swap f an If you are adding redundant hot-swap fans to your server , you must update the FR U/SD R. Fo r more inf ormat ion , see “FRU/ SDR Load utility ” on page 54 . T o replace a hot-s wap f an: 1 Follow the instructions in “P reventing static electricity discharge” on pag ...

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    146 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 4 Squeeze the fan latches together to release the fan, t hen l ift the fan from the chassis. 5 Orient the new fan in the sa me direction as the old fan (an d existing fans), then insert the new fan into the fan slot until it sna ps into place. 6 W ait for the new fan to spin up, then fol ...

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    147 www .gatew a y .com Replaci ng the CMOS batter y Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server , replace the CMOS battery with an equivalent bat ter y . T o replace the batter y: 1 Print the appendix for BIOS Settings in this guide. 2 Follow ...

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    148 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Push the battery toward the larger prongs un til the edge of t he battery clears the small prongs, then pull up on the battery and lift i t from the server . 10 Make sure that the positive (+) side of the new battery is facing correctly , then press the new battery into the socket unt ...

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    149 www .gatew a y .com Replacing th e system boa rd Replacing the system board T o replace the sy stem board: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the pr ocessor air baffle by following the instructions in “Remov ...

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    150 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 13 Lift the blue, spring-loaded plun ger in the ce nter of the system board, then slide the board toward the front of the chassis unt il it is disengaged. 14 Lift th e system board fro m the chassis and place i t in an anti-st atic bag fo r storage. 15 Set the new system board into the c ...

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    151 www .gatew a y .com Replacing th e system boa rd 16 Pull up the blue, sp ring-loaded plunger in the center of the board and slide th e board toward the back of the chass is until the I/O connectors engage the back pan el, then release the plunger . 17 Connect the three-cable bundle from the power distri bution board to the power connectors on t ...

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    152 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 22 Reinstall all PCI expansion cards by following the instructions in “Cold installation or removal of PCI expansion cards” on page 104 . 23 Reinstall the memory boards and memory board air baffles by following the instructions in “Installin g and removing memory boards ” on page ...

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    Ch apter 5 153 Using the BIOS Set up Utility • Opening the BIOS Setup utility • Updating the BIOS • Resetting the BIOS sett ings to their f actor y def aults • Resetting the BIOS pas s words 8510702.book Page 153 Thursday, July 7, 2005 11:21 AM ...

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    154 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your s er ver . These settings include basic hardware configuration, resour c e setting s, an d password security . These settings are stored and saved even when the power is off. T o open t he BIOS Set ...

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    155 www .gatew a y .com Updating the BIOS Updating the BIOS If you need a new v ersion of the BIOS, you can download the BIOS update from Gateway , then install t he new version from a diskette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Download the BIOS update from support.gateway .com . 3 Restart your serve r . ...

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    156 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 3 Remove the jumper across pins 1-2 of header J8C3 (see the illustrat ion on page 157 for the location of the jump er), then place the jumper across pins 2- 3. 4 Follow the instructions in “Closing t he server case ” on page 72 . 5 Reconnec t the power cords and turn on the ser ...

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    157 www .gatew a y .com Updating the BIOS 2 T urn off the server , then disconnect th e power cords and all other cables connected to the server . 3 Follow the instructions in “O pening the server c ase” on page 66 . 4 Remove the jump er across pins 1-2 of jumper J4A3 (the BIOS Recovery jumper), then place the jumper ac ross pins 2-3. 5 Insert ...

  • Gateway 9715 - page 163

    158 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 7 Remove t he DOS-bootable rec overy media. 8 T urn off the server , then disconnect th e power cords and all other cables connected to the server . 9 Place the jumper back onto pins 1- 2. 10 Follow the instructions in “Closing t he server case ” on page 72 . 11 Plug in the AC ...

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    159 www .gatew a y .com Updating the BIOS 3 Remove the jump er across pins 1-2 of jump er J4A3, then place the jum per across pins 2-3. 4 Follow the instructions in “Closing t he server case ” on page 72 . 5 Insert a DOS-boota ble CD (SCCD or current SUP CD) int o the CD driv e or a DOS- bootable USB disk-o n-key cont aining a valid BIOS image ...

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    160 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 11 Follow the instructions in “Closing t he server case ” on page 72 . 12 Plug in the AC power cords and turn on the serv er , then verify that the recover y was succe ssful. T o recover the default BIOS settings using front control panel buttons: 1 T urn off the server , but l ...

  • Gateway 9715 - page 166

    161 www .gatew a y .com Updating the BIOS Resetting BIOS passwor ds T o reset BIOS password(s), you must either reset and clear all BIOS settings, or use the Password Clear jumper (J4A1). T o clear BIOS settings, follow the instruct ions in “Resetting the BI OS” on page 158 . T o clear the BIOS passwords us ing the pass w ord clear jumper: 1 T ...

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    162 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 7 Follow the instructions in “O pening the server c ase” on page 66 . 8 Place the jumper back onto pins 1- 2. 9 Follow the instructions in “Closing t he server case ” on page 72 . 8510702.book Page 162 Thursday, July 7, 2005 11:21 AM ...

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    Ch apter 6 163 Configuring y our RAID solutions • Configurin g the R OMB RAID solution 8510702.book Page 163 Thursday, July 7, 2005 11:21 AM ...

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    164 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Introduc tion RAID configura tion can take pla ce in one of several ways, depending o n which RAID solution(s) you ha ve available on your server . Ser vers with the o ptional ROMB RAID solution can be configured by using either the RAID BIOS Consol e (text-based) configuration ...

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    165 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility C onfiguring your ROMB RAID solution with the R AID BIOS C onsole c onfigur a tion utility The Intel RAID BIO S Console configuration utilities p rovide full-featured, HTML-based configuratio n and management of opti onal ROMB RAID arrays ...

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    166 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions T o configure your ROMB RAID solution: 1 Restart the ser ver . 2 When the server reboo ts, hold the C TRL key and press G when the following m essage appears : Press <Ctrl>-<G> for BIOS Console The BI OS Cons ole open s at the Adapter Sele ction screen. 3 Select an ...

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    167 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 4 Select the co nfiguration type, then click Next . 5 Select th e configuration method: Auto Config uration with Redundancy - This option c onfigures RAID 1 for systems with 2 drives or RAID 5 for systems with 3 or more drives. All availa ...

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    168 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 6 Sele ct Custom Configuration , then click Next . The Array Definition screen opens. 7 Hold do wn the C TRL key and click each driv e you want included in the array . T o undo the chan ges, click Reclaim . 8510702.book Page 168 Thursday, July 7, 2005 11:21 AM ...

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    169 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 8 When the drives are d efin ed, click Accept Array , then click Next . The Logi cal Drive definit ion screen opens. 9 Sele ct the RAID L evel from the list. 10 Sele ct the Strip e Si ze fro m the list . Specify the size of the segment wr ...

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    170 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 12 Sele ct the Write P olicy from the list to set the write a nd cache policies. The write policy parameter specifies the cache write policy . Y ou can set the write po licy to: ■ Writ e-back caching - t he controller sends a data trans fer completion signal to the host when ...

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    171 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility RAID 10 : T o configure a RAID 10 array , create multiple RAID 1 drive arrays (minimum of two) an d enable the span option, then select the size of the logical drive. It is possibl e to span as many as ei ght arrays in a logi cal drive. W ...

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    172 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 17 Click Accept to save the config uration, then click Ye s to initialize the logical drive. The Logical Drives screen ope ns. 18 Click Initialize to begin th e initialization process. If fast initialization is selected a s the de fault for the adapter properties, a preliminary ...

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    173 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 19 Click the Home icon on the to p menu bar to return to the ma in configuration screen. 20 Select an additional logical drive to configure or exit the BIOS Console Configuration Utility and reboot the server . 8510702.book Page 173 Thurs ...

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    174 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions C onfiguring your ROMB RAID solution with the R AID W eb C onsole The Intel RAID W eb Console provides fu ll-featured, GUI-based configur ation and management of optional ROMB RAID arrays. The RAID W eb C onsole is accessed by using your W eb browser a nd is inst alled as softw ...

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    175 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole ■ RAI D Regist ratio n Serve r is a m odule runni ng on a RAID s erver th at tr acks R AID serv ers on a network. It contains a database of the RAID servers that have registered with it as RAID servers. RAID servers automatically register with the regi strat ...

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    176 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Registra tion ser v er The Registration server is a RAID server t hat also has a registration process running on it . The Registration server maintains a database of all RAID servers in a network, providing remote management of all available RAID servers through a single point ...

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    177 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole T o enable the registration ser ver: 1 Set a static IP address for the registration server . 2 O n e a c h R A I D s e r v e r t o b e m a n a g e d , e d i t t h e re gser v .d at fi le loc ated in th e etc director y . Cha nge the localhost entry to the host ...

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    178 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 3 Edit the hosts file on each RAID serve r to resolve the registration server IP address. Add the IP address and t he host name of the registration server as shown in the following example. 4 Save the file. It will take ab out two mi nutes for the change to take effect. 8510702 ...

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    179 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole Regist ration ser ver ope r ation When the networking opt ion is enabled in W eb Console, the RAID server will look up the registration server add ress in the regser v . dat file and re s olve it to an IP address through the hosts file or through D NS resoluti ...

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    180 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Installing the W indow s W eb C onsole T o install the Windows Web Console: 1 Insert the System Comp anion CD into the CD driv e and double-click on the Install icon to run the program. 2 Click Next . T he l icense ag reement and README screens appear . 3 Click Next t o acc ept ...

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    181 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole 5 Sele ct Standalone or Netw orking , then click Ne xt . The Setup screen opens. Choosin g Standalone lets the correct modules be installed to support local manageme nt through the W eb Console . Select Netwo rking if you want to remotely manage this or other ...

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    182 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 10 Edit the REGSERV .DA T and HOSTS.DA T files. The installa tion retrieves the files for editing. The REGSERV .DA T file is located at: C:winnt system32dri versetc. The HO STS.DA T file is loc ated at: C:winnt system32dri versetc. 11 Save the file and exit, then rebo o ...

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    183 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole De-regis tering and re-regis t ering under W eb Console If the registration server fails or shuts down, the other RAID ser vers or RAID clients must log back into the registration server after the registration server is online. RAID servers can register into t ...

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    184 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Launching the W eb C onsole W eb cons ole is launche d from a W eb Browser that su pports Java scripts. Microsoft Internet Explorer 5.5 or later a nd Netscape Browsers a re supported. T o launch the W eb C onsole: 1 Launch your W eb browser and access the RAID controll er throu ...

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    185 www .gatew a y .com Launchi ng the Web Cons ole 2 Select the RAID controller to be managed by clicking the name of the server in the window ( MCC-IN in this exam ple). The Lo gin screen open s. Y ou will be presented with an option to control read only func tions of the RAID controller or full access to the RAID controlle rs configuratio n opti ...

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    186 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 3 Sele ct Full Access , enter you password, then click Su bmit . The Management Options screen opens. 8510702.book Page 186 Thursday, July 7, 2005 11:21 AM ...

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    187 www .gatew a y .com Launchi ng the Web Cons ole The following ta ble describes the options available on this screen. C onfiguring arr ay s and logical driv es A utoma tic RAI D con figur ation After starting the Configu ration W izard, if you chose one of the auto configuration options, W eb Console d isplays the proposed RA ID co nfigura tion ...

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    188 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Custom RA ID configuratio n If you ch oose Custom Configu ration , the W eb Cons ole di splays the Array Definitio n scree n with an Arrays pane containing all previously configured arrays. Each logical drive has a label (such as LD 0 ), RAID leve l , an d drive capacity . Span ...

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    189 www .gatew a y .com Launchi ng the Web Cons ole 4 Click Accep t to save the logi cal drive. If space is sti ll available in the current array , the new logical drive appears in the array and you can define additional logical drives in the current array . The W izard continues to create logical drives for the same array until th ere is no more s ...

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    190 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions T o check the rebuild rate: ■ Select t he correct adapt er from the Adapter b o x , t h e n s e l e c t Rebuild Rate from t he Adapter menu. If there is more than on e adapter in the syste m, click each adapter and check the rebuild rate. The rebuild ra te is not affected whe ...

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    191 www .gatew a y .com Launchi ng the Web Cons ole Removin g a phys ical dr ive from an array T o selectively remove hard dr ives from an existing array: 1 Go to the Config V iew screen. 2 Highlight the logic al drive you want to remove , then select Delete from the left pane. 8510702.book Page 191 Thursday, July 7, 2005 11:21 AM ...

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    192 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 8510702.book Page 192 Thursday, July 7, 2005 11:21 AM ...

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    Ch apter 7 193 T roubleshooting • Inter preting error messages and codes • T roubleshooting • Getting telephone sup por t and training If the suggestions in this chapter do not correct the prob lem, s ee “T elephon e support” on page 223 for more information a bout how to get help. 8510702.book Page 193 Thursday, July 7, 2005 11:21 AM ...

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    194 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Do not attempt to ope n the moni tor . T o do so is extremely danger ous. Even if the power is disconnected, ene rgy stored in the monitor comp onents can be dangerous. Also, opening the mon itor voids i ...

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    195 www .gatew a y .com Error m essages Error messages These messages often indicate procedural errors such as typ ing an in corre ct keys troke or trying to save a file to a write-prot ected di skette. Some messages, however , may indica te a problem that requ ires further troubleshooting. These are general messag es and do not represent all possi ...

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    196 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Inv alid par tition table ■ The master boot record may be corrup t . For troubleshootin g information, see “The master boot record is corrupted” on page 219 . Inv alid password ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the passwo rd, you ma ...

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    197 www .gatew a y .com Trou bleshooting T roubl eshooting F irst steps T ry th ese s teps firs t be fore g o ing to the following sections: ■ Make sure that the po wer cords are connected to your ser ver a nd an AC outlet and that the AC outlet i s supplying po wer . ■ If you use a UPS, make sure that it is turned on and is rated to handle the ...

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    198 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng T o restart and acces s the BIOS Setup utility: 1 At the Gateway Logo screen, press any key to access the System Options menu. The System Options menu open s. 2 Sele ct the BI OS Setup Utility , th en press E NTER . The BIOS Setup utili ty opens. 3 Correct any discrepancies, then sav e changes ...

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    199 www .gatew a y .com Beep c odes Beep c odes P ost error beep codes Whenever a recovera bl e error oc curs during the power-on self-test ( POST), the BIOS displays an error message that describes the problem. The BIOS also soun ds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video ...

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    200 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng A dditional beep c odes pro vided by Intel Management Modules In additio n to the beep codes abov e, the following additiona l be ep codes are prov ided by the Intel Management Module: 4 Re cov er y compl ete F Fh BIOS recovery succeed ed, read y for p ower-d own and reboot. Beep Codes Descrip ...

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    201 www .gatew a y .com LED infor mation LED information The various subsystems in t his server include LEDs that can assist you in trou bleshooting you r syst em. Se e the fo llow ing t able fo r a de scription of these LEDs and the information th ey pr ovide: LED Name Function Loca tion Color Descr iption P ower LED Identify the pow er state of t ...

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    202 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Diagnostic POST LEDs The BIOS sends a code (in raw binary) to port 80 prior to each POST task. These codes are displayed on eight LEDs, located on t he system board , which can be read by the user and can provide troubleshooting information in the ev ent of a system hang during POST . For the ...

  • Gateway 9715 - page 208

    203 www .gatew a y .com LED infor mation POST p rogress codes and defi nition s The following ta ble shows the curre nt boot pr ogress codes an d associated messages, sent to the POST p rogress LEDs: Progress Code Definition Host Pr ocessor 0×10 P ow er-on initia lization of th e host proc essor (Boot Strap Processo r) 0×11 Host processo r cache ...

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    204 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 0×5B Reserved f or A T A SMBUS 0×5C Resetti ng SMBUS 0×5D Reserved fo r SMBUS Local Console 0×70 Resetting the v ideo controll er (V GA) 0×71 Disablin g the vide o controller (V GA) 0×72 Enabling the video controlle r (V GA) Remote Console 0×78 Resetting the c onsole contr oller 0×79 D ...

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    205 www .gatew a y .com LED infor mation 0×B3 Enabl ing/confi guring a fix ed medi a de vice Remov able Media 0×B8 Resetting re mov abl e media de vice 0×B9 Disab ling remo vabl e media de vice 0×BA Detecti ng the prese nce of a remo v able me dia de vice (like ID E CD driv e) 0×BC Enabling or configu ring a remov able me dia de vice BDS 0×Dy ...

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    206 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 0×F9 OS has s witched to v ir tual address mod e (SetVirtualAddressMap ( ) has been c alled) 0×F A OS has requ ested the s ystem to res et (ResetSystem ( ) has been calle d) PEIM/Reco very 0×30 Crisis reco ve r y has b een initia ted because o f a user requ est 0×31 Crisis reco ve r y has ...

  • Gateway 9715 - page 212

    207 www .gatew a y .com LED infor mation POST err or messages and handli ng The following table list s the error codes, associated messages, the severity of the error and the system response. Error code Error message Severity Response 0012 CMOS time n ot set Major P ause 004C K eyb oard/Interf ace error Major P ause 5220 Configu ration c leared b y ...

  • Gateway 9715 - page 213

    208 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 8144 Processo r 4 fa iled FRB-3 tim er Minor W arning 8160 Unab le to appl y microcod e update to processo r 1 Major P ause 8161 Unab le to appl y microcod e update to processo r 2 Major P ause 8162 Unab le to appl y microcod e update to processo r 3 Major P ause 8163 Unab le to appl y microco ...

  • Gateway 9715 - page 214

    209 www .gatew a y .com LED infor mation 84F2 Server ma nagement interf ace f ailed Major P ause 84F3 Basebo ard manageme nt control ler in update mo de Major P ause 84F4 Sensor d ata record empt y Major P ause 84FF System e vent lo g full Minor W ar nin g 8500 Memory board A - DI MM1A def ectiv e Major P ause 8501 Memory board A - DI MM 1B def ect ...

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    210 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 852B Memory board B - DIMM2B not configured Major P ause 8530 Memory board C - DIMM1A not config ured Major P ause 8531 Memory board C - DIMM1B not config ured Major P ause 8532 Memory board C - DIMM2A not config ured Major P ause 8533 Memory board C - DIMM2B not config ured Major P ause 8538 ...

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    211 www .gatew a y .com LED infor mation 8562 Memory board A - DI MM2A misma tch Major P ause 8563 Memory board A - DI MM2B misma tch Major P ause 8568 Memory board B - DI MM1A misma tch Major P ause 8569 Memory board B - DI MM1B misma tch Major P ause 856A Memory board B - DIMM2A misma tch Major P ause 856B Memory board B - DIMM2B misma tch Major ...

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    212 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 8590 Memory board C - DIMM1A c orrectabl e ECC error Major P ause 8591 Memory board C - DIMM1B c orrectabl e ECC error Major P ause 8592 Memory board C - DIMM2A c orrectabl e ECC error Major P ause 8593 Memory board C - DIMM2B c orrectabl e ECC error Major P ause 8598 Memory board D - DIMM1A c ...

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    213 www .gatew a y .com LED infor mation 85B1 Memory board C - DI MM1B uncorr ectab le ECC error Major P ause 85B2 Memory board C - DI MM2A uncorr ectab le ECC error Major P ause 85B3 Memory board C - DI MM2B uncorr ectab le ECC error Major P ause 85B8 Memory board D - DI MM1A uncorr ectab le ECC error Major P ause 85B9 Memory board D - DI MM1B unc ...

  • Gateway 9715 - page 219

    214 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng BIOS The settings in the BIO S Setup utility are not retain ed ■ Replace the CM O S batter y . For more inform ation, see “Replac ing the CMOS battery” on page 147 . CD or DVD drive Y o u r s e r v e r d o e s n o t r ec o g n i z e a C D o r D V D, o r t h e C D o r DV D d r i v e ■ R ...

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    215 www .gatew a y .com LED infor mation Y our CD or DVD drive tra y does not open ■ Press a straightened paper cli p wire into the CD or DVD drive’ s manual eje ct hole. The drive tray opens. ■ If this problem happens f requently while the server is turned on, the drive m ay be defective. Diskette drive The diskette drive is not recogn ized ...

  • Gateway 9715 - page 221

    216 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 6 Remove a ll other bootable media from th e server . Y our s erver has prob lems boo ting to the US B flash memor y device that has a p artitio n and is format ted correctly T o correct the problem: 1 Run FD ISK/MBR 2 Make sure the partition is active. 3 Make sure the partition has been corre ...

  • Gateway 9715 - page 222

    217 www .gatew a y .com LED infor mation Y our s erver has a SC SI hard drive and a USB f lash memor y device installe d and the server c ontinues to boot f rom the SCSI driv e The SCSI hard drive is set as the first Le gacy H ard Di sk Driv e in the Legacy Hard d isk drive order . T o change the boot order: 1 Plug the USB f lash memory device into ...

  • Gateway 9715 - page 223

    218 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng ■ Make sure that you have installed the n ecessar y software or driver . For more information, see the card’ s documentation. ■ Reseat the card. For more inform ation, see “PC I expansion cards” on page 98 . ■ Install the card in a different slot. Hard driv e Th e hard driv e canno ...

  • Gateway 9715 - page 224

    219 www .gatew a y .com LED infor mation ■ Make sure that the last devi ce on the SCSI cable is correctly terminated. For more information about SCSI device con figur ations, see the dev i ce’ s documentation. ■ Use a diffe rent SCSI cabl e. The master boot record is corrupte d ■ In a W indows n etwork o perating system, repa ir the master ...

  • Gateway 9715 - page 225

    220 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Monitor Y our server has no video and the LED on the control pane l ind icates that the syste m is in reset mod e ■ Make sure that all the cables, p rocessors, and VR Ms are fully seated . ■ Possibly a faulty VRM. Replace the VRM(s). Y our ser v er is runn ing but there is no pic ture ■ ...

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    221 www .gatew a y .com LED infor mation ■ If your server is plugged into a UPS, m ake sure that the UPS is connected securely to an electrical outlet, turned on, and working correctly . One way to chec k this is to plug the server directly into a wall outlet, b ypassing the UPS. ■ Check the p ower supply modules on the ba ck of the server . Ma ...

  • Gateway 9715 - page 227

    222 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng ■ Y ou may need to reconfigure your operating system so it recognizes the additional processor . Fo r more information, see your operating system’ s documentation. ■ Check to make sure you adde d the additional VRMs required for pr ocessors 3 and 4 and that they are fully seated in their ...

  • Gateway 9715 - page 228

    223 www .gatew a y .com Telep hone suppor t T e lephone suppor t Before calling Gatewa y Cust omer Car e If you have a technical problem with your serv er , fo llo w th ese r e commendat ions befo re contactin g Gateway Custome r Care: ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power . ■ If a p ...

  • Gateway 9715 - page 229

    224 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng T elephone suppor t Gateway offers a wide range of customer servic e, t echnical support, and information services. T elep hone numbers Y ou can access the fol lowing services through your telephone to get answers to your questi ons: T utoring and tr aining Gateway's Customer Care profess ...

  • Gateway 9715 - page 230

    App endi x A 225 Ser ver Specifica tions The following specific ations are for the standard configuratio n. Y our server may cont ain optional equipment. All sp ecifications are subject to change. 8510702.book Page 225 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 231

    226 ww w . ga teway . co m Appen dix A: Server Specifica tions S y stem specifica tions Case size 10.5 × 27.8 × 17.6 inches (26.2 × 70.6 × 44.7 cm) We ight 130 lbs (6 0 kg) or more (varies b y configur ation) Fans 6 hot-s wap syste m f ans (speed ad justab le) in a redun dant (5+1) configur ation Ports ■ USB (5) ■ Serial (1) ■ VG A ( 2 ) ...

  • Gateway 9715 - page 232

    227 www .gatew a y .com Syste m board sp ecificatio ns S y stem board speci fications Processor F our soc ket s for Int el Xeon MP pro cessors with 1 MB of L 2 cache or a s m u c h a s 8 M B o f L 3 c a c h e V oltage Regula tor Module s: ■ Embedded VRDs supply core vo ltage f or process ors 1 and 2 ■ T wo 10.2LD VRMs suppl y core v oltage f or ...

  • Gateway 9715 - page 233

    228 ww w . ga teway . co m Appen dix A: Server Specifica tions RAID T wo Serial A T A 150 por t s from the ICH5-R supporting entry lev el RAID function ality , incl uding Integ rated Mirroring and In tegrat ed Striping (RAID le vels 0 an d 1). The LSI Logi c 53C1030 s uppor t s the LSI logic I ntegra ted Mirroring Enha nced (I ME) an d Integr ated ...

  • Gateway 9715 - page 234

    229 www .gatew a y .com Fibre chan nel card sp ecificat ions F i bre channel c ard spec ificat ions Bus interfa ce 266 MHz PCI-X Memo ry ■ 1MB SRAM per por t ■ 1MB f lash ■ 4Kb NVRA M Data rate ■ 1Gbps or 2G bps autonego tiation T opology ■ FC-AL ■ FC-AL-2 ■ FC-P2P ■ FC-SW (FL_P ort and F_P ort) Class of servi ce Class 3 F C Protoc ...

  • Gateway 9715 - page 235

    230 ww w . ga teway . co m Appen dix A: Server Specifica tions En vironmental specifica tions The following specifications identify maximu m environmental conditions. At no tim e should the server run under conditions which violate these specifications. Varia ble Require ments T emperature Max imum rat e of change : 18°F (10°C) per h our Nonoper ...

  • Gateway 9715 - page 236

    231 www .gatew a y .com Electr onic spec ifications Elec tro nic sp ecifica tions Memory map Interrupts The following table reflects a typic al configuration, but you can change these in terrupts. Use this information t o determine how to program each interrupt. The actual interrupt map is defined using config uration registers in the ICH5-R ( I/O ...

  • Gateway 9715 - page 237

    232 ww w . ga teway . co m Appen dix A: Server Specifica tions IRQ10 G e neric, Option fo r SCI IRQ11 H P ET #2, option for SCSI , TCO IRQ12 Mouse contr oller IRQ13 System interrupt/FERR I R Q 1 4 P r i m a ry A T A , l e g a c y m o d e PIRQA U S B 1.1 controller 1 and 4 PIRQB Video PIRQC US B 1.1 controller 3, N ative IDE, SA T A PIRQD US B 1.1 c ...

  • Gateway 9715 - page 238

    233 www .gatew a y .com Additio nal specifi cations A dditional specificat ions For more i nformat ion about y our s erver , such as mem ory si ze, ha rd dr ive size, and processor type, visit Gateway’ s Support page at support .gateway .com . The Suppo rt page also has links to additional Gateway documentation and detailed specifications for you ...

  • Gateway 9715 - page 239

    234 ww w . ga teway . co m Appen dix A: Server Specifica tions 8510702.book Page 234 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 240

    App endi x B 235 BIOS Settings Y ou can print t his appendix, then reco rd your custom BIOS settings on t he printout. 8510702.book Page 235 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 241

    236 ww w . ga teway . co m Appen dix B: T o view all BIOS settings: 1 Restart your serve r . 2 Open the System Options menu by pressing any key while yo ur server restarts. When the System Opt ions menu opens, select the BIOS Setup uti lity , then press E NTER . The BIOS Setup ut ility opens. 3 Select menus an d submenus to display setting in forma ...

  • Gateway 9715 - page 242

    237 www .gatew a y .com Thread n Status Thread n Health Memory T otal Me mory Effe ctive Memory Memo r y Boa rds Instal led Cur rent Co nfig uration Configu re Memory RAS and Pe rf or m a n ce Hardwa re Memor y T est Enab led Disabled Pa t r ol S c r u b Enabled Disabled Retest All Sy stem Memory Enabled Disabl ed Sparing Thresho ld 1 - 15 RAID Upg ...

  • Gateway 9715 - page 243

    238 ww w . ga teway . co m Appen dix B: Set Me mor y Hotplu g in SRA T table Ye s No View and Configur e Memo r y Boa rd #(board n umber) Board Status Not Insta lled Health y Using Spare Disabled Retest Board M emor y Enabl ed Disabl ed Reserve Rank for Sp are Enab led Disabl ed DIMM La bels (link to list show ing DIMMs on board) Devices IDE Contro ...

  • Gateway 9715 - page 244

    239 www .gatew a y .com Video Enabl e On-board Vide o Enab led Disabled Hard Disk Write Protect Disab led Enabl ed USB USB Controll er Enab le Enab led Disabled USB 2.0 Contro ller Enabled Disabled Serial P or ts COM 1 Enab le Enabled Disabled Address 3F8 2F8 3E8 2E8 IRQ 3 4 PCI Enabl e Slot 1 R OM Enab led Disabled Enabl e Slot 2 R OM Enab led Dis ...

  • Gateway 9715 - page 245

    240 ww w . ga teway . co m Appen dix B: Enabl e Slot 7 R OM Enab led Disabled Enabl e FC Card RO M Enab led Disabled Server Managemen t Consol e Redirec tion COM1 Console R edirection Li nk to COM1 Console Redirec tion sub-men u on page 243 . FR U Inf or mati on Board P ar t Number Board Serial Nu mber System P ar t Nu mber System Serial N umber Ch ...

  • Gateway 9715 - page 246

    241 www .gatew a y .com NIC1 MAC Address SEL Logging Clear Log Enab led Disabl ed FRB Inf or mat ion Processor #(n) Inf ormation Lin k to Processo r #n Inf ormation sub-me nu on page 236 . FRB-2 Enab le Enabled Disabled OS WD Timer En able Enabl ed Disabl ed OS WD T imer 5 mi nutes 10 minute s 15 minu tes 20 minu tes Server Managemen t (cont’d) W ...

  • Gateway 9715 - page 247

    242 ww w . ga teway . co m Appen dix B: The following 2nd level submenus are accessed from the submenu indicated in the first column . Discard C hanges and Ex it Sav e Changes Discard C hanges Restore De faults Sav e User Default V alues Restore User Def ault V alues Caution Bef ore chang ing modes , bac k up arr ay data and de lete e xisting a r r ...

  • Gateway 9715 - page 248

    243 www .gatew a y .com Hot Add (pos sible) Y es /No Boa rd Inte rl eav e BIOS submenu BIOS 2nd l evel submenu Setting Value Console Redirecti on Sub-M enu COM1 Cons ole Redirec tion Enabl e Slot 1 R OM E nabled Disabl ed Flow Control None RT S/ CT S XON/XOFF CTS/R TS + CD Baud Rate 9600 19.2K 38.4K 57.6K 115.2K T er minal T ype VT100 VT100+ VT -UT ...

  • Gateway 9715 - page 249

    244 ww w . ga teway . co m Appen dix B: 8510702.book Page 244 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 250

    App endi x C 245 F ield Replaceabl e Un it (FRU) Kit s • A v ailable FR U kits 8510702.book Page 245 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 251

    246 ww w . ga teway . co m Appen dix C: Field Repl aceable Unit (FRU) Kits A v ailable FR U k its FRU Kit Description D VD/CD-RW combo kit Slimline 8X D VD/24X CD-RW combo drive. F o r installation inst ructio ns, see “Installing and remo ving t he CD or D VD driv e” on page 73 . Local co ntrol disp la y (LCD) kit Local Co ntrol Displa y (LCD) ...

  • Gateway 9715 - page 252

    247 www .gatew a y .com Availa ble FRU kits Cer ta nce D A T -72 5.25 " TBU kit The kit co ntains the fol lowing : ■ Cer ta nce D A T -72 5. 25" ■ 36 G B/72 GB blank t ape ■ TBU cl eaning ca r tridge ■ MFG in stru ction: S CSI cable for TBU ki ts F or instructions on installin g 5.25-inc h drives , see “I nstalling a fix ed, rem ...

  • Gateway 9715 - page 253

    248 ww w . ga teway . co m Appen dix C: Field Repl aceable Unit (FRU) Kits ROMB featu re 256MB-R AM DDR2 kit The kit co ntains the fol lowing : ■ ROMB en able key ■ 256MB-RAM DDR2 (ECC) F or installat ion instructi ons, see “Install ing and remo ving the ROMB (R AID on Mothe rboard) activ ation ke y and dedic ated RAID memory” on pag e 126 ...

  • Gateway 9715 - page 254

    App endi x D 249 Extensible F irm ware Inter f ace (EFI) Shell 8510702.book Page 249 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 255

    250 ww w . ga teway . co m Appen dix D: Introduc tion The EFI ( Extensible Firmware Inte rface ) Shell is an EFI application that lets oth er EFI applications be laun ched, EFI device drivers be loaded, a n d o perating systems be booted. The EFI Shell provides a n interface between operating systems an d platform firmware. The combination of the E ...

  • Gateway 9715 - page 256

    251 www .gatew a y .com Basic EFI Shell com mands Basic EFI She ll c ommands The following ta ble shows a set of basic EFI Shell comma nds used to manage files, the EFI NVRAM Shell, and boot commands. Command Descrip tion <drive_ name>: Chan ges driv es. F or examp le, ente ring fs0: and pr essing E NTER change s the driv e to the LS-2 40 dri ...

  • Gateway 9715 - page 257

    252 ww w . ga teway . co m Appen dix D: echo [-on | -off] | [te xt] Echos te xt to the standa rd output de vice or tog gles script echo edit [ filenam e ] Opens the te xt editor lettin g you cre ate or edit a file efic ompres s infi le outfi le Compre sses an EFI fil e Efidecom press infile o utfile Decompres ses an EFI f ile endf or Pro vides a de ...

  • Gateway 9715 - page 258

    253 www .gatew a y .com Basic EFI Shell com mands pause Prompts to q uit or conti nue (script s only) pci [ bus _d ev ] [ func ] Displa ys PCI de vice in formation rconnect D e viceHand le# [Driv erHandle# [Chi ldHandle#] ] | [-r] Reconn ects one or more drivers from a de vice reset [ reset_string ] P erform s a cold reset rm file /dir [ file/dir ] ...

  • Gateway 9715 - page 259

    254 ww w . ga teway . co m Appen dix D: 8510702.book Page 254 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 260

    App endi x E 255 Safety , R egulator y , and L egal Inf ormat ion • Saf ety in f or mation • Legal and Regulator y Information 8510702.book Page 255 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 261

    256 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Impor tant saf ety informa tion Y our Gateway system is designed and t ested to meet the latest st andards for safety of infor mation technology equipment. However , to ensure safe use of this product, it is imp ortan t tha t the safety inst ructio ns m arked on th ...

  • Gateway 9715 - page 262

    257 www .gatew a y .com Important Do not u se Gate wa y produc ts in areas classifie d as hazard ous locatio ns. Suc h areas in clude pati ent care are as of medica l and dental f acilities , o xygen-lade n env ironments , or indust rial fa cilities . Wa r n i n g T o reduce the risk of fire, us e only No . 26 A WG or larger telecom munic ations li ...

  • Gateway 9715 - page 263

    258 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Regulat or y c omplianc e sta temen ts United Sta tes of America F ederal C ommunicat ions Commission (FCC) Unint entional emitt er per FC C P ar t 15 FC C Part 15 Class A Sta tement The server is designated as complying with Class A requirem en ts if it bare s the ...

  • Gateway 9715 - page 264

    259 www .gatew a y .com The United States T elephone Consumer Protection Act of 1991 mak es it unlawful for an y person to use a computer or other elect ronic device to send any message via a telephone fax machine unl ess such message clearly conta ins, in a margin at the top or bottom of each transmi tted page or on the first page of the transmiss ...

  • Gateway 9715 - page 265

    260 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Users should make sure, for their own protection, that the electrical gr ound connections of t he power utility , telephone lines , and internal metallic water pipe system, if present, are connected together . This precaution may be p artic ularly imp orta nt in r u ...

  • Gateway 9715 - page 266

    261 www .gatew a y .com Laser safety sta tement All Gateway system s equipped with CD and DVD drives comp ly with the appropriate safe t y standards, including IEC 825. The laser devices in these components are classi fied as “Cla ss 1 Laser Products” under a U S Department of Health and Human Services (DHHS) Radiation Performance Standard. Sho ...

  • Gateway 9715 - page 267

    262 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion En vironmental inf ormation The product you have p urchased contai ns extracted natural reso urces that hav e been used in the manufacturing process. Thi s product may contain substances kno wn to be hazardous to the environment or to human health. T o prevent relea ...

  • Gateway 9715 - page 268

    263 www .gatew a y .com Noti c es Copy right © 200 5 Gate way , Inc. All Rights Reserved 7565 Irvine Center Dr iv e Irvine, CA 92618-2930 US A All Ri ghts Res erved This publication is protected by cop yr ight and all r i ghts are re s erved. No part of it may be reproduced or transmitted by an y means or in any f orm, without prior consent in wri ...

  • Gateway 9715 - page 269

    264 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion 8510702.book Page 264 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 270

    265 www .gatew a y .com Inde x Numerics 5.25-in ch drive installing 77 location 2 A accessories safety precautions 256 additiona l beep codes 200 administrator password see supervisor password availab le FRU kits 246 B backplane installing hot-swap 139 Baseboar d Management Controll er 45 battery replacing CMOS battery see ba t tery troubleshooting ...

  • Gateway 9715 - page 271

    266 ww w . ga teway . co m fans 5 keyboard 3 LAN 3 lock slot 3 monitor 3 mouse 3 network 3 parallel 3 power 3 RJ-45 3 serial 3 USB 2 , 3 VGA 3 control pa nel 2 LCD 36 location 2 converting to pedesta l configuration 11 cover panel removing 66 replacing 72 cover release latch location 2 creati ng DOS-bootable CD 42 creati ng SUP CD 42 D DDR SDR AM s ...

  • Gateway 9715 - page 272

    267 www .gatew a y .com installing 10 8 installing driver 107 fibre channel software 108 front panel board 143 installing 14 3 FRU ki ts availab le 246 FRU/SDR load utility 54 G Gateway 7 Custom er Care 223 Learning Libraries 224 Web address 7 Gateway Serv er Manager 36 H hard drive indicator 2 LED in dicator 2 troubleshooting 218 heat sink install ...

  • Gateway 9715 - page 273

    268 ww w . ga teway . co m K Kensington lock slot 3 keyboard cleani ng 61 port 3 troubleshooting 219 L LAN jack 3 LCD co ntrol panel 36 LED diagnostic 20 2 indicators 2 , 17 information 201 power/ sleep 17 line conditioners 15 local control panel 36 lock Kensi ngton 3 key 2 location 2 , 3 M Main menu BIOS Set up utility 154 mainten ance cleani ng 6 ...

  • Gateway 9715 - page 274

    269 www .gatew a y .com port s see connections POST error message s 20 7 POST (power-on self-test) 19 POST error beep codes 19 9 POST progress codes diagnostic LEDS 203 power button 2 , 16 , 24 cord conn ector 3 indicator 2 , 17 LED 2 line conditioners 15 protecting from surges 15 reset button 2 source problems 15 static electricity 65 surge protec ...

  • Gateway 9715 - page 275

    270 ww w . ga teway . co m setting passwords 39 setting up in B IOS 39 supervisor password 39 system 39 user passwords 39 using password 39 Secur ity men u BIOS Set up utility 154 SEL viewer utility 55 serial number 223 serial port 3 server mounting 10 Server m enu BIOS Set up utility 154 setting up hardware 10 operating system 25 safety precaution ...

  • Gateway 9715 - page 276

    271 www .gatew a y .com keyboard 219 LED information 201 master boot record 219 memory 21 9 monitor 220 power 22 0 power s ource pr oblems 15 processor 221 safety guidelines 194 SCSI dr ive 218 technical sup port 223 tele phon e suppor t 223 USB f lash memo ry device 215 video 22 0 turning off server 24 turning on server 16 U uninterr uptible powe ...

  • Gateway 9715 - page 277

    272 ww w . ga teway . co m 8510702.book Page 272 Thursday, July 7, 2005 11:21 AM ...

  • Gateway 9715 - page 278

    MAN 9715 SR V USR GDE R0 06/05 ...

Manufacturer Gateway Category Server

Documents that we receive from a manufacturer of a Gateway 9715 can be divided into several groups. They are, among others:
- Gateway technical drawings
- 9715 manuals
- Gateway product data sheets
- information booklets
- or energy labels Gateway 9715
All of them are important, but the most important information from the point of view of use of the device are in the user manual Gateway 9715.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Gateway 9715, service manual, brief instructions and user manuals Gateway 9715. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Gateway 9715.

Similar manuals

A complete manual for the device Gateway 9715, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Gateway 9715 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Gateway 9715.

A complete Gateway manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Gateway 9715 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Gateway 9715, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Gateway 9715, that we can find in the current document
3. Tips how to use the basic functions of the device Gateway 9715 - which should help us in our first steps of using Gateway 9715
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Gateway 9715
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Gateway 9715 in a specific country, if it was not possible to solve the problem on our own.

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