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Manual Xerox DOCUSP 50.XX

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  • Xerox DOCUSP 50.XX - page 1

    User Guide Xerox Do cument Servic es Platfo rm Seri es DocuSP Remote Serv ices 701P4413 4 June 20 05 V ersions 50.x x ...

  • Xerox DOCUSP 50.XX - page 2

    Prepar ed by: Xerox Co rpo ration Glob al Know ledg e and Langu age Ser vice s 800 P hi llip s Road 84 5-17S Webste r, New Y ork 1 4580 ©2005 by X erox Corporat ion. Al l ri ghts reserved. Copyr ight pro tecti on cla imed incl udes a ll form s and m atters o f copyri ghtable materi al and i nformat ion no w a llowed by statu tory ju dicial law or ...

  • Xerox DOCUSP 50.XX - page 3

    Table of contents User Guide i 1 What is DocuSP Remote Serv ices? Benefit s of Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 How do I start u sing Remo te Services? Remote S ervices netwo rk con figuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Xerox DOCUSP 50.XX - page 4

    T abl e of con tents ii User Guide 9 How are software u pdates delivered? Types of s oftware upd ates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 ...

  • Xerox DOCUSP 50.XX - page 5

    Use r Gu i de 1 1 What is DocuSP Re mote Services? DocuSP Remote Services is a W eb-based applica tion that enables remo te communic ation and support wit h Xerox. Whenever you have service -related questio ns or your printing environment i s not running as smoothly as you want, Re mote Services ca n be used by you and Xerox to more quickly diagnos ...

  • Xerox DOCUSP 50.XX - page 6

    2 User Guide What is DocuSP Remote Services? ...

  • Xerox DOCUSP 50.XX - page 7

    Use r Gu i de 3 2 How do I st art using Remote Services? Afte r your Xer ox customer representat ive inst alls an d configur es Remote Services, you can i mmediately access the Home p age. The Home page provides links to all applic ation features included within Remote Servi ces . NOTE: For Remote Servi ces registr ation inf ormation, pl ease refer ...

  • Xerox DOCUSP 50.XX - page 8

    4 User Guide How do I start usi ng Remote Services? User access There are four type s of users who have access to the DocuSP controll er . Each type of user has dif fer ent access privil eges for Remote Servi ces. The foll owing list presents the defaul t settings for each user . • User : Allowed access to Support Access, History and Contact s. ? ...

  • Xerox DOCUSP 50.XX - page 9

    User Guide 5 How do I start using Remote Servi ces? Support Request s Click [ Support Request s ] to displ ay a tabl e of requests Xerox Suppor t has forwarded to you. Executi on of these request s helps to ensure opti mum operabili ty of your print envi ronment. Dif ferent types of support r equests you may rec eive are: • Remote Monitor ing • ...

  • Xerox DOCUSP 50.XX - page 10

    6 User Guide How do I start usi ng Remote Services? Contact Click [ Cont act ] to open an automaticall y addressed email message yo u can send t o Xerox Support. Softwar e Updates Click [ Sof tware Up dates ] to download operating syst em patches, Remote Servi ce patc hes, and DocuSP patch es. This link appears on the Home page only when soft ware ...

  • Xerox DOCUSP 50.XX - page 11

    Use r Gu i de 7 3 How can I customize ap pli catio n preferences ? There are a number of default settings you may customize. Y ou may specify which appli cati on features are enabled or di sabl ed. Y ou may specify default settings for dat a capture and transf e r , as well as network setti ngs f or your proxy server . • Enable or disable appli c ...

  • Xerox DOCUSP 50.XX - page 12

    8 User Guide How can I customize applicati on pref erenc es? • Automatic Synchr onization with Xerox is e nabled by default. • Y ou can enter or edit t he Print Engine Serial Number . NOTE: Changing the serial number is not rec ommended, and should only be perf ormed in spec ial cases by the CSE or if Xerox specifical ly asks for the change to ...

  • Xerox DOCUSP 50.XX - page 13

    User Guide 9 How can I customize application prefer ences? Remote Monitoring ] opti on. Sele cting the infor mation icon opens a wi ndow that present s remot e monitoring detail s. 4. If you want to specif y the time that files will automatical ly be transfer red, use the T r ansfer T ime s elect ion a rrow s. The fi rst field indi cates the hour , ...

  • Xerox DOCUSP 50.XX - page 14

    10 User Guide How can I customize applicati on pref erenc es? Modify proxy server settings T o modify proxy server setti ngs: 1. Select [ Home: Setup: Network Settings ] page. 2. System admini strators can modify t he system set tings of t he HTTP and FTP pr oxy servers : • HTTP Proxy Server • HTTP Proxy Port • FTP Proxy Server • FTP Proxy ...

  • Xerox DOCUSP 50.XX - page 15

    Use r Gu i de 11 4 How do I request Xerox support? When you want to request assis tance fro m Xerox Support , you can call the Xerox Support Hotl ine through st andard support procedures. If Xerox Hot line suppo rt is unabl e to immediatel y resolve your issue or con cern, you will be asked to click the [ Home: Support Access ] link to enable remot ...

  • Xerox DOCUSP 50.XX - page 16

    12 User Guide How do I request Xerox suppor t? 3. Click [ Submit ]. Y our request is plac ed in a queue.Y our queue displays in the eCare Support dialog window . When Xerox Support responds to queue, a two-way dynamic chat window opens . Use thi s chat wi ndow for an inst ant, text based conversati on wit h Xerox Support. If Xerox Support wants to ...

  • Xerox DOCUSP 50.XX - page 17

    Use r Gu i de 13 5 How do es Xerox ensure quality support? T o ensure and maintai n opti mum operability of your pri n t environment, Xerox Support may ask you to perform a specifi c task or action . These r eques ts ar e call ed Support Request s. Each time Xerox sends you a Support Request, a link to download the request is placed on the Home pa ...

  • Xerox DOCUSP 50.XX - page 18

    14 User Guide How does Xer ox ensure qual ity support ? Remote Monitoring (RM) Remote Monitor ing is a t imer-based scr ipt that aut omatically captures and transmit s machine d ata t o Xerox Suppor t. Job dat a is not captur ed using Remote Monitor ing. Collected ma chi ne data is transmit t ed to Xerox Support at regula r intervals. Xero x uses t ...

  • Xerox DOCUSP 50.XX - page 19

    Use r Gu i de 15 Download and Ex ecute Script This Support Request enables the Xerox Support team to remotely loa d an additional script on a device and immedi atel y initi ate scri pt executi on. Sof tware Up dates Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server . Soft ware u ...

  • Xerox DOCUSP 50.XX - page 20

    16 User Guide How does Xer ox ensure qual ity support ? ...

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    User Guide 17 How are problems identifi ed and reported? 6 How are problems identified and reported? Xerox Support may identif y and resolve most of your operati onal issues when you grant per missi on to observe or contro l your mouse and desktop through the [ Hom e: Support Access ] page. Sometimes, however , Xerox Support may need additi onal ma ...

  • Xerox DOCUSP 50.XX - page 22

    18 User Guide How are probl ems identifi ed and reported? T o capture machine and/or job data 1. Select [ Problem Reporting: Capture ]. Onc e the Capture window opens, you are inf ormed that the DFE must n ot be ripping or printi ng while a Dat a Ca pture is i n progress. 2. Select a Dat a T ype option: • Machine • Job • Machine & Job If ...

  • Xerox DOCUSP 50.XX - page 23

    User Guide 19 How are problems iden tified and report ed? T ransfer The T ransfer ut ility enables your sit e operator to transmit previousl y capt ured data as descr ibed in the topic, Capture . There are several dif fere n t ways to tr ansfer captured da t a. Data may be transferr ed directly to: • Xerox Support Server • FTP site • CD write ...

  • Xerox DOCUSP 50.XX - page 24

    20 User Guide How are probl ems identifi ed and reported? Capture & T ransfer T o capture and transfer dat a to Xerox i n a single step 1. Select [ Problem Reporting: Capture & T r ansfer ]. Onc e the Capture & T ransfe r window opens, you are infor me d that t he DFE must not be ripping or print ing while a Data Capture is in progress. ...

  • Xerox DOCUSP 50.XX - page 25

    Use r Gu i de 21 • Capturing IOT Dat a (if applicab le) • Capture Completed Succes sfully 8. If you want to termi nate the capture process befor e completion, click t he [ Cancel Capture ] butt on. When the capture process is complete, file transmissi on begins automatical ly . The machine and/or j ob dat a files is transfer red t o either your ...

  • Xerox DOCUSP 50.XX - page 26

    22 User Guide How are probl ems identifi ed and reported? • T o delete a single file highlight the row and cli ck Delete . • T o delete all files list ed in t he table, click Delete All . ...

  • Xerox DOCUSP 50.XX - page 27

    Use r Gu i de 23 7 Can I automa tically submit meter readings? Remote Services inc lud es the feature, MeterA ssi stant . When this feature is enabled, all met ers are a utomatically read and transmit ted to Xerox a nd you do not need to c all in your meter readings. Y ou can enable or disable t he MeterAssist ant f eature on the [ Home : Settings ...

  • Xerox DOCUSP 50.XX - page 28

    24 User Guide Can I automati cally submit meter readi ngs? ...

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    Use r Gu i de 25 8 Is an activity history available? Information provided on Histor y p age The Remote Servi ces History p age c ont ains a list of act ivities t hat have been performed. T o open the History p age, click the [ History ] li nk loc ated on the Home page. • Capture & T ransfer –capture and t ransfer of mac hine and/or job dat ...

  • Xerox DOCUSP 50.XX - page 30

    26 User Guide Is an activit y hist or y available? ...

  • Xerox DOCUSP 50.XX - page 31

    User Guide 27 How are sof tware updates delivered? 9 How are sof tware up dates delivered? Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server . The Remote Services Home pa ge provi des a link to soft wa re updat es whenever the y become avail able. Al ternately , you can ac cess ...

  • Xerox DOCUSP 50.XX - page 32

    28 User Guide How are soft ware updates del iv ered? ...

Manufacturer Xerox Category Copier

Documents that we receive from a manufacturer of a Xerox DOCUSP 50.XX can be divided into several groups. They are, among others:
- Xerox technical drawings
- DOCUSP 50.XX manuals
- Xerox product data sheets
- information booklets
- or energy labels Xerox DOCUSP 50.XX
All of them are important, but the most important information from the point of view of use of the device are in the user manual Xerox DOCUSP 50.XX.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Xerox DOCUSP 50.XX, service manual, brief instructions and user manuals Xerox DOCUSP 50.XX. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Xerox DOCUSP 50.XX.

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A complete manual for the device Xerox DOCUSP 50.XX, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Xerox DOCUSP 50.XX by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Xerox DOCUSP 50.XX.

A complete Xerox manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Xerox DOCUSP 50.XX - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Xerox DOCUSP 50.XX, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Xerox DOCUSP 50.XX, that we can find in the current document
3. Tips how to use the basic functions of the device Xerox DOCUSP 50.XX - which should help us in our first steps of using Xerox DOCUSP 50.XX
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Xerox DOCUSP 50.XX
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Xerox DOCUSP 50.XX in a specific country, if it was not possible to solve the problem on our own.

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