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Polycom 8002 - page 1
June 2008 Edition 1725-36034-001 Version C SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 2 PN: 1725-36034-001_C.doc Trademark Information Polycom® and t he logo design s SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registe red trademarks of Polycom, Inc. in the Un ited States of Am erica and various c ountries. All ot her trademarks used herein ...
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PN: 1725-36034-001_C.doc 3 Essential Installation Pointers You must update the software with the most recent code. • Visit http://www.polycom.com/usa.en/support/voice /wi-fi/spectralink_8002_wireless.html . Additional information about updating handset code is in Chapter 3 Software License and Protocol Management . • Ensure the License Option o ...
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PN: 1725-36034-001_C.doc 5 About this Guide This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls. Polycom Model Numbers This document covers the following registered model number: SNP2400 Related Documents Spectr ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 6 PN: 1725-36034-001_C.doc Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons an ...
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PN: 1725-36034-001_C.doc 7 Contents 0 About this Guide ...................................................................... 5 Polycom Model Numbers ..................................................................5 Related Documents .............................................................................5 Customer Support Hotline .......... ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 8 PN: 1725-36034-001_C.doc Ring Options ................................................................................ 37 Phone Options ............................................................................. 38 System Info........................................... ...
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Contents PN: 1725-36034-001_C.doc 9 Syslog Mode .......................................................................................79 8 Certifying the Installa tion ........................................................ 83 Conducting a site survey ........................................................... 83 9 Software Ma intenance ......... ...
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PN: 1725-36034-001_C.doc 11 SpectraLink Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets o perate over an 802.11b wireless Ethernet LAN provid ing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are p ...
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Polycom 8002 - page 12
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 12 PN: 1725-36034-001_C.doc WMM must be enabled when configuring access points for t he SpectraLink 8002 Wireless Telephones. The han dset will not work properly if WMM is not enabled. Refer to the access point manufacturer’s directio ns for instructions on enabling WMM. ...
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Polycom 8002 - page 13
SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_C.doc 13 Quick Start Guide 1. A wireless LAN must be properly configured and operational through the use of 802.11 wireless APs. Ensure WMM is enabled on the APs. 2. Configure a TFTP server on the LAN. The TFTP server is used to load the handset software and SIP configuration files int ...
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Polycom 8002 - page 14
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 14 PN: 1725-36034-001_C.doc f Verify Set Current ( 022 ). Press Up softkey. Press Up repeatedly to exit the Admin Menu. Consult the Admin Menu section in Chapter 2 and follow a similar sequence to ensure the following options are set: — SIP Registration, Reg 1 and Login ...
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SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_C.doc 15 System Diagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch. Ethernet switch Access p oint Access p oint Optional SIP Phones Ethernet cable Supplied by Polycom internet SIP Server(s) SIP proxy or SIP B ...
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Polycom 8002 - page 16
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 16 PN: 1725-36034-001_C.doc System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002 Wireless Tele phone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wirele ss LAN. The handsets ...
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SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_C.doc 17 the handsets must only use APs attac hed to a single subnet, or be powered off and back on to switch to a different subnet. SIP server The SIP server is a component from a third-party vendor that provides access to telephony services. The handsets can recognize up to three dis ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 18 PN: 1725-36034-001_C.doc Handset Specifications SpectraLink 8002 Wireless Teleph one Radio frequency: 2.4000 – 2.4835 GHz Transmission type: Direct-se quence spread spectrum (DSSS) Transmit data rate: Up to 11 Mb/s Radio QoS: WMM Wireless security: Wired Equivalent Pr ...
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Polycom 8002 - page 19
SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_C.doc 19 Startup Sequence The SpectraLink 8002 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset ste ps through this sequence. This is usually very rapid. If there is difficulty at any st ep that prevents ini ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 20 PN: 1725-36034-001_C.doc If the username and password have not been defi ned in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to a handset-specific configuration file. If the file ...
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PN: 1725-36034-001_C.doc 21 SpectraLink 8002 Wireless Telephone Configuration Each SpectraLink 8002 handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is af ...
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Polycom 8002 - page 22
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 22 PN: 1725-36034-001_C.doc The Admin (Administration) Menu The Admin menu contains configur ation options that are stored locally (on each handset). Each handset is indepe ndent, and if the default settings are not desired, th e Admin menu options must be set in each hand ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 23 Example: if the 2 key is repeatedly pressed, the handset will display 2 , A , B , and C , then a , b , and c . The following table shows which key will allow you to enter non- numeric characters or other characte rs not represented on the keypad. To Enter Press . - _ ! # ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 24 PN: 1725-36034-001_C.doc Admin menu Admin Menu Ite ms 2 nd Level 3 rd Level 4 th Level 5 th Level Phone Config License Optio n Set Current 22 SIP Registration Reg 1 and Login Reg 2 Reg 3 Reg 4 [for each option] Username Password OAI On/Off *Enable OAI Disable OAI Admin ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 25 Admin Menu Ite ms 2 nd Level 3 rd Level 4 th Level 5 th Level Reg. Domain None 01 02 04 05 06 Transmit Power *Maximum 50 mW † 30 mW † 20 mW 15 mW 10 mW 5 mW Preferred Channels Channel 1 ‡ … Channel 14 ‡ Diagnostics Run Site Survey Diagnostics Mode Diag nostics ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 26 PN: 1725-36034-001_C.doc Phone Config License Option The License Option indicates the Vo IP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8002 Wireless Telephones requires license option selection 22 . Any other proto ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 27 OAI On/Off SpectraLink’s Open Application Interface (OAI) enables third-party computer applications to disp lay alphanumeric messages on the handset display and take input from the handse t keypad. Refer to the OAI Specification documentation fo r information about adm ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 28 PN: 1725-36034-001_C.doc *Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on. If DHCP is enabled, the handset also receives all other IP Address configurations from the DHCP server. Dynamic Host Configuration ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 29 network. This check takes only a second and ensu res that all handsets in your network are kept up-to-date with the same version of software. The TFTP server and the SIP TFTP server may be the same device with the same IP address or may be different de vices with differe ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 30 PN: 1725-36034-001_C.doc Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on number- based addresses to move information on the network. However, it is easier to remember friendly names than number-based ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 31 Security *NONE disabl es any 802.11 encryption or security authentication mechanisms. For WEP, WPA-PSK and WPA2-PSK set each of the following options to match exactly the settings in the APs. The encryption key or encryption passphrase displays as it is entered. For secu ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 32 PN: 1725-36034-001_C.doc WPA2-PSK The security features of WPA2 (Wi-Fi Protected Access) using PSK are available and may be used if supported by the APs in the facility. Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre-sha ...
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Polycom 8002 - page 33
SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 33 Preferred Channel The Preferred Channel option lists the channels that are per mitted within the regulatory domain previously set. To speed up handoff, the handset will look for APs on the preferred channel list first. If no AP is found, the handset will th en will look ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 34 PN: 1725-36034-001_C.doc User-defined Preferences (Standby Menu) The following user-defined preferences are also covered in the SpectraLink 8002 Wireless Telephone User Guide . The system administrator can refer to this list for more information about customizing handse ...
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Polycom 8002 - page 35
SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 35 Standby menu Standby Menu Items 2 nd Le vel 3 rd Level 4 th Level Lock Keys Ring Options Telephone Ring Ring Cadence Off *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence *Off PBX Continuous Short Pulse Long Pulse Ring D ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 36 PN: 1725-36034-001_C.doc Standby Menu Items 2 nd Le vel 3 rd Level 4 th Level System Info Phone IP Addr Server IP Addr Firmware Version (Additional options may be present. Contact yo ur service representati ve for i nformation.) ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 37 Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately. If the keypad is locked, it may be unlocked by the end user pressing the Unlk softkey and then the # key. Ring Options The Ring Option allows the user to set the ring for three separate func ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 38 PN: 1725-36034-001_C.doc Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts. If Ring Cadence and Vibrate Cadence are turned off, the Ring De lay option will not appear on the menu. Auxiliary Ring 1 and Ring 2 Auxiliary ...
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SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_C.doc 39 disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. System Info Phone IP Addr Displays the IP address currently assigned to the handse t. Server IP Addr Displays the IP address of the Spec traLink OAI Server (if installed). Firmware Version ...
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Polycom 8002 - page 41
PN: 1725-36034-001_C.doc 41 Software License and Protocol Management All SpectraLink 8002 Wireless Teleph ones are shipped from Polycom with SIP software already installed. You may need to downl oad and install updates per the following in structions. The handsets may not function properly without do wnloading updated software. The following detail ...
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Polycom 8002 - page 42
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 42 PN: 1725-36034-001_C.doc Configuration Process 1. Download the latest SpectraLink 8002 Wireless Telephone software from http://www.polycom.com/usa.en/support/voice/wi- fi/spectralink_8002_wireless.html . 2. Download the latest version of the SIP code and place it on the ...
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Software License and Protocol Management PN: 1725-36034-001_C.doc 43 6. During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use. For future software upgrades, simply update the files that are stored on ...
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Polycom 8002 - page 45
PN: 1725-36034-001_C.doc 45 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 46 PN: 1725-36034-001_C.doc • Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters. • The generic file should contain proxy server information and other SIP system data. • The specific file should contain data specific ...
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Programming the SIP Handset Features PN: 1725-36034-001_C.doc 47 Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx. xxx.xxx.xxx: pppp or Proxy address. One proxy address ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 48 PN: 1725-36034-001_C.doc Parameter Value Description Notes PROXYn_REREG_SECS 35 seco nds to 3600 seconds *default 3600 seconds The requested expiration interval in REGISTER request messages. n = 1, 2, 3 If the server has a lower maximum setting or a higher minimum setti ...
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Programming the SIP Handset Features PN: 1725-36034-001_C.doc 49 Parameter Value Description Notes PROXYn_MAIL_ACCESS name@xxx.xxx. xxx.xxx or Contact to whom the handset should invite to access the mail center. This is the main voicemail dial number. n = 1, 2, 3 name = mail server contact name. xxx.xxx.xxx.xxx = IP address sip:name@ domain Domain ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 50 PN: 1725-36034-001_C.doc Parameter Value Description Notes FAVORITE Dialstring; identifier Phonebook list of numbers accessible from the Favorites menu. Favorites in the allusers file will be present in the Favorites on all handsets. See config file example for more inf ...
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Programming the SIP Handset Features PN: 1725-36034-001_C.doc 51 Sample Configuration Files Configuration files are illustrated belo w. These files are available as a download from the software update s site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as d ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 52 PN: 1725-36034-001_C.doc # PROXYn_MA IL_NOTIFY is from whom w e might get u nsolicited mail center # notificat ions # This opti on is deprec ated and no longer needed in versio ns beyond # e/h340/i640 phones v108.011, Po lycom 8002 phones v1 30.001, and Polyco m # 8020/ ...
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Programming the SIP Handset Features PN: 1725-36034-001_C.doc 53 # Linux, the OS runnin g Asterisk, has a ARP Cac he flushing mecha nism. This # feature serves to re fresh the AR P Cache for t he 8002 ph ones. For 80 20 and # 8030 pho nes, the ARP Cache is re freshed by th e SVP serv er. 8020/803 0 # phones d o not know h ow to parse this paramete ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 54 PN: 1725-36034-001_C.doc Sample handset-specific file # Configura tion file fo rmat example # Codec pre ference orde r only. Thi s does not en able/disab le codecs. # (Optional ) can be G.7 11-ulaw, g.7 11u, G.711U, g711u, G.7 11U, etc. # if g711u is omitted i t will be ...
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Programming the SIP Handset Features PN: 1725-36034-001_C.doc 55 # press eve nts. Normall y you want t his to be dis abled for Asterisk but it # depends o n your confi guration and what you wan t to be ab le to do. # The defau lt is disabl e #PROXY1_KEY PRESS_2833 = disable # PROXY1_KE YPRESS_INFO controls gen eration of SI P INFO req uests to the ...
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Polycom 8002 - page 56
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 56 PN: 1725-36034-001_C.doc LINE2_CALLI D = Brady, Marsha LINE3 = 3002 LINE3_PROXY = 1 LINE3_CALLI D = Drew, N ancy #LINE4 = 804 #LINE4_PROX Y = 3 #LINE4_CALL ID = Sip Us er 4 #LINE5 = 1014 #LINE5_PROX Y = 2 #LINE5_CALL ID = Sip Us er 5 # Favorite Dial ed Number list. # Yo ...
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Polycom 8002 - page 57
PN: 1725-36034-001_C.doc 57 Using the SIP Handset The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # Information prov ided 1 Icons 2 Line number 3 Instruction s 4 Call one info 5 Call two info or dial aids 6 Softkeys Row 1 displays signal, battery, voicemail and line number icons ...
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SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 58 PN: 1725-36034-001_C.doc associated with the line is displayed on the hand set by pressing the LINE key. Handset icons Indicator Function The signal-strength icon indicates the st r ength of the signal from the AP and can assist the user in determining if the hand set i ...
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Polycom 8002 - page 59
Using the SIP Handset PN: 1725-36034-001_C.doc 59 Download Indicates that the handset is checking for or downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal-strength icon in the same location as the voicemail icon. Ringing and tones The ringing type (normal or vibr ...
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Polycom 8002 - page 60
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 60 PN: 1725-36034-001_C.doc The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the End Call key. Messaging mode If text messaging functions have been progra ...
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Polycom 8002 - page 61
Using the SIP Handset PN: 1725-36034-001_C.doc 61 Softkey Name Displayed… Press to… Fwd Forward Definition Prior to entering the first character of a dial number. Delete a previously defin ed forward destination. Or initiate definition of a new forward destination. Hold Hold In an active call. Place the call on hold. The line status shows x whe ...
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Polycom 8002 - page 62
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 62 PN: 1725-36034-001_C.doc Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressing the LINE key. The line number and extension number of th e first four lines are displayed. ...
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Polycom 8002 - page 63
Using the SIP Handset PN: 1725-36034-001_C.doc 63 destination information before sending the call to the PBX to activate the feature, you can create a Favorite with the access code only. Access the Favorites list while in a dialing state by pressing the Favr softkey to display a menu of pre- defined numbers or names that can be dialed (as programme ...
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Polycom 8002 - page 64
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 64 PN: 1725-36034-001_C.doc Handset Operation Alphanumeric dialing During dialing the carat ( ^ ) indicates the insertion point for the next character. Up to 80 characters may be entered wi th automatic scrolling. While in alphanumeric mo de, alphabetic characters can be e ...
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Polycom 8002 - page 65
Using the SIP Handset PN: 1725-36034-001_C.doc 65 If you want to… Then… Place a call 1 Press the START key and wait for a dial tone. 2 Dial the numbers and press START . Listen for the ring to indicate the alerting of the called party. Note: Line 1 is the default line Example: 1 Line 1 [your dial number] *To: [dialed number] Hold Rej Mute Place ...
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Polycom 8002 - page 66
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 66 PN: 1725-36034-001_C.doc If you want to… Then… Place a call from Favorites menu 1 Press START . 2 Listen for dial tone. 3 Press Favr softkey. 4 Use the side buttons to find and select desired entry. 5 Edit entry if needed. 6 Press START to place the call. Answer/Rej ...
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Polycom 8002 - page 67
Using the SIP Handset PN: 1725-36034-001_C.doc 67 If you want to… Then… Place a call on hold Press the Hold softkey. When a call is placed on h old, an equ al character (=) replaces the asteri sk (*) and the Rsme softkey replaces the Hold softkey. Press Rsme to return to the call. Example: 1 Line 1 [your dial number] =Fr: [caller ID] Rsme Mute ...
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Polycom 8002 - page 68
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 68 PN: 1725-36034-001_C.doc If you want to… Then… Transfer a call (blind) 1 While in a call , press FCN and then sele ct Transfer (or press the shortcut key 1 ). (The current call will be placed on hol d]. A new call will be started and you will hear a dial tone.) 2 Pr ...
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Polycom 8002 - page 69
Using the SIP Handset PN: 1725-36034-001_C.doc 69 If you want to… Then… Listen to voicemail When any proxy has outstanding messages, the voicemail icon will display. The LINE menu will display a plus (+) indication when there is a new voicemail for that line. Indications are cleared wh en the handset receives notification that all new voicemail ...
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Polycom 8002 - page 71
PN: 1725-36034-001_C.doc 71 Testing a Handset Verify proper registration and operation of each handset b y performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing t he END key. A series of messages will be displayed as the h andset acquires the system. The handset should display the user extens ...
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Polycom 8002 - page 73
PN: 1725-36034-001_C.doc 73 Diagnostic Tools Run Site Survey , Diagnostics Mod e and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the s ystem surrounding it. Diagnostic tools are enabled in the Admin menu. Site Survey Site survey can be used to eval uate the facili ...
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Polycom 8002 - page 74
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 74 PN: 1725-36034-001_C.doc The display has the following layout for “single ESSID” mode. 1 1 1 1 11 - 22 33 4 44 1 1 1 1 11 - 22 33 4 44 1 1 1 1 11 - 22 33 4 44 1 1 1 1 11 - 22 33 4 44 A n y D e t l Where: • 111111 = The last three octets of the on-air MAC address f ...
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Polycom 8002 - page 75
Diagnostic Tools PN: 1725-36034-001_C.doc 75 a b 7 b - 2 8 0 2 A L P H A 2 a e 5 - 4 8 0 6 W S M T E S 2 a e 5 - 5 6 1 1 v o i c e M y I D D e t l In detail mode the display would appear as follows. The left/right arrow keys (* and #) will move between AP indices. i : b bb bbb s n c h b c n e e e ee eeeeee DGHI r r r rr rrrrrrr r + xx x x m m m G: ...
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Polycom 8002 - page 76
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 76 PN: 1725-36034-001_C.doc Numbers scrolling across the handset display indicate AP information is being obtained. A Waiting message indicates the system is not configured properly and the handset cannot find any APs. Solving coverage issues Coverage issues are best resol ...
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Polycom 8002 - page 77
Diagnostic Tools PN: 1725-36034-001_C.doc 77 The screens provided by the Diagnostics Mode include: Screen 1 M i s s edRc v C nt nnnnn M i s s edX mt C nt nnnnn R x R e t r y C ou nt nnnnn T x R e t r y C ou nt nnnnn • Missed receive packet count since power up (MissedRcvCnt) • Missed transmit packet count since power up (MissedXmtCnt) • Recei ...
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Polycom 8002 - page 78
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 78 PN: 1725-36034-001_C.doc Screen 3 contains a list of the APs that are heard and the following parameters from each AP: • Indicator as to whether this is th e current AP, or an index into the list of other APs heard (C indicates current). • Last 2 octets of the MAC a ...
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Polycom 8002 - page 79
Diagnostic Tools PN: 1725-36034-001_C.doc 79 • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) Screen 5 S e c - Er r Cou nt nnnnn L s t S e cEr r Seq nnnnn • Security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) Sysl ...
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Polycom 8002 - page 80
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 80 PN: 1725-36034-001_C.doc The table below lists the syslog messages and which level of logging will produce them: Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start/End No Yes Yes Audio stats No ...
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Polycom 8002 - page 81
Diagnostic Tools PN: 1725-36034-001_C.doc 81 Call Start Call type (telephony, OAI, PTT) AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate ( ...
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Polycom 8002 - page 82
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 82 PN: 1725-36034-001_C.doc Messages are formatted like the following example: Jan 1 00:01 :26.72 0090. 7a02.2a1b (1 72.16.0.46) [ 001a] RStat: AP 0 0:40:96:48:1 D:0C (-56 dB m), Sent 7835 23, Recvd 79134 2, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX r ...
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Polycom 8002 - page 83
PN: 1725-36034-001_C.doc 83 Certifying the Installation Prior to determining that an installation is complete, test the handsets following the sequence given in Chapter 6 Testing a Handset and conduct a Site Survey mode test according to the directions given in Chapter 7 Diagnostic Tools . The installation may need some adjustment s. Note any areas ...
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Polycom 8002 - page 84
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 84 PN: 1725-36034-001_C.doc be at least one AP stronger than -60 dBm in all a reas for 11mb/s operation) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than t he next best choice.) 3. Finally, use the single AP ( MyI ...
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Polycom 8002 - page 85
PN: 1725-36034-001_C.doc 85 Software Maintenance SpectraLink 8002 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the hand sets can be displayed during power on by holding down the END key. Polycom Customer Service or an authorized dealer will provide inf ...
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Polycom 8002 - page 86
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 86 PN: 1725-36034-001_C.doc Message Description Updating Code Handset is downloading new software int o memory. The number icons at the bottom of the display indicate which file number is currently being downloade d. This message also displays a progress bar. Wh en the pro ...
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Polycom 8002 - page 87
PN: 1725-36034-001_C.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating fr om the wireless LAN. SpectraLink 8002 Wireless Telephones can ex hibit transmissi on problems in several ways. They can cease fu nctioning properly, display error messages, or display incorrect data . When usin ...
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Polycom 8002 - page 88
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 88 PN: 1725-36034-001_C.doc Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into t ...
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Polycom 8002 - page 89
Troubleshooting PN: 1725-36034-001_C.doc 89 Handset Status Messages SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. T he following table summarizes, in alphabetical order, the status messages. Message Descripti on Action Address ...
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Polycom 8002 - page 90
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 90 PN: 1725-36034-001_C.doc Message Descripti on Action Bad Network IP The value of the Network IP address entered in the WT through the menus or the configurat ion is missing or invalid Enter a valid network IP address Bad Network Mask The value of the Network network mas ...
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Polycom 8002 - page 91
Troubleshooting PN: 1725-36034-001_C.doc 91 Message Descripti on Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP server. None. This is informational only. CRC Code Error The software which has be en TFTP downloaded has a bad red undancy code check. Try the download again; it is possible the software was corrupted du ...
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Polycom 8002 - page 92
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 92 PN: 1725-36034-001_C.doc Message Descripti on Action DO NOT POWER OFF The handset is in a critical se ction of the software update. None. Do not remove the Battery Pack or attempt to power off the phone while this is displayed. Doing so may render the handset inoperabl ...
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Polycom 8002 - page 93
Troubleshooting PN: 1725-36034-001_C.doc 93 Message Descripti on Action No Host IP (Addr) The handset is configured for “static IP” (as opposed to “use D HCP ”) and no valid host IP address (the handset’s IP address) has been entered. Enter a valid IP address in the configuration settings or ch ange to “use DHCP.” No IP Address Invali ...
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Polycom 8002 - page 94
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 94 PN: 1725-36034-001_C.doc Message Descripti on Action No SW Found A required software comp onent has not been identified. Check that the handset license type (number) has a corresponding entry in the slnk_cfg.cfg file. Check that the pd11wsd.bin and pi110001.bin entries ...
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Polycom 8002 - page 95
Troubleshooting PN: 1725-36034-001_C.doc 95 Message Descripti on Action Unsupported Cod ec The proxy server has requested using a codec not suppo rted by the handset. Check proxy server configuration for supported codecs and re configure if necessary. Updating … The handset is updating its software . None. The ha ndset may do this briefly after a ...
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Polycom 8002 - page 96
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Polycom 8002 - page 97
PN: 1725-36034-001_C.doc 97 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for 2.4 GHz wireless LANs. Domain Identifier Band Channels Max. Power Limit (peak po wer) Countries 01 2.4000 ? ...
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Polycom 8002 - page 98
SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 98 PN: 1725-36034-001_C.doc ...
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Polycom 8002 - page 99
PN: 1725-36034-001_C.doc 99 Index A Access point Coverage ............................................................. 76 Coverage test ...................................................... 83 Access point, description ..................................... 15 Automatic Learn ...................................................30 C Capacity ....... ...
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