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Manual Avaya NN43113-101

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  • Avaya NN43113-101 - page 1

    A v a y a 1140E IP Desk phone with SIP So ft w ar e Us er Guide A v ay a C ommunication Serv er 1000 Document S tatus: Stand ar d Document V ersion: 06.04 Part Code: NN431 1 3-101 Date: October 2010 ...

  • Avaya NN43113-101 - page 2

    © 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the obligat ...

  • Avaya NN43113-101 - page 3

    Revision history 3 Revision histor y October 2010 S tandard 06.04. This do cument is up-issued to include chan ges related to reb randing. September 2010 S tandard 06.03. This docu ment is up-issued to include information about the Multi- Le vel Precedence a nd Preemption service. August 2010 S tandard 06.01. This do cument is up-issued to suppor t ...

  • Avaya NN43113-101 - page 4

    Revision history 4 Januar y 200 7 S tandard 01.02 ...

  • Avaya NN43113-101 - page 5

    Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Avaya 1140E IP Deskphone display . . . . . . . . . . . . . . . ...

  • Avaya NN43113-101 - page 6

    Contents 6 Connecting the LAN ethernet c able . . . . . . . . . . . . . . . . . 60 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 61 Wall-mounting th e I P De sk ph on e (opt ional) . . . . . . . . . . . 61 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Entering text using the IP ...

  • Avaya NN43113-101 - page 7

    Contents 7 Configuring the Backlight Screensav er . . . . . . . . . . . . . . . . . 92 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 93 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Adjusting t ...

  • Avaya NN43113-101 - page 8

    Contents 8 Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151 Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 152 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Creating a new Call Dec line Reason . . . . . . . . . . . . . . . 155 Managing Call Decline ...

  • Avaya NN43113-101 - page 9

    Contents 9 Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Managing calls in the Call Outbox wh ile not on a call . . 193 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 194 Deleting calls from your Call O ...

  • Avaya NN43113-101 - page 10

    Contents 10 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 233 Addit ...

  • Avaya NN43113-101 - page 11

    Contents 11 Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 287 S ...

  • Avaya NN43113-101 - page 12

    Contents 12 Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 310 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Network menu . . . . . . . ...

  • Avaya NN43113-101 - page 13

    Contents 13 Making an MLPP call from a received Instant Message 364 Making a call by using a programmed spee d dial key . . 366 Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 367 Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 368 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . ...

  • Avaya NN43113-101 - page 14

    Contents 14 ...

  • Avaya NN43113-101 - page 15

    Welcome 15 W elcome Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone co nnec ts directly to a Local Area Net wor k (LAN) through an Ethern et connection. The SIP IP Deskphone commun icates using Session In itiated Protocol (S IP) after the firmware (FW) is upgraded to a SIP-enabled version. In this guide, u ser- ...

  • Avaya NN43113-101 - page 16

    Welcome 16 • graphical, high-resolut ion LCD di splay, backlit, with adjustable contrast • high-quality speaker IP Deskphone • volume control keys for adjusting the ringer , speaker, handset, and headset volume • six specialized featur e ke ys: —Q u i t — Directory — Inbox — Outbox — Services —C o p y • six call-processing fix ...

  • Avaya NN43113-101 - page 17

    Welcome 17 • intercom/paging suppor t • secure digits when ac cessing voice mail during a call • logging off the IP Deskphone with out entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Serie s, adding up to 54 programmable featu re keys ...

  • Avaya NN43113-101 - page 18

    Welcome 18 IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: A vaya 1140E IP Deskphone ...

  • Avaya NN43113-101 - page 19

    Welcome 19 This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. Thi s document presents both versions of the fixed key. The keys on either side of the LCD disp lay area are User-defined feature keys , with labels on the LC D. The system adm inistrator can reserve some keys for sp ...

  • Avaya NN43113-101 - page 20

    Welcome 20 Press the Handsfree key to activate the built-in speaker and microph one of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appe ar on the LCD display screen or for text en tr y. The outer part of th ...

  • Avaya NN43113-101 - page 21

    Welcome 21 Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. Note: The headset LED indi cator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can hav ...

  • Avaya NN43113-101 - page 22

    Welcome 22 Press the Services key to access the following features: 1. Search—search in the local directory (personal Addr ess Book) and the glo bal directory (network Address Book for names and pho ne numbers) 2. Login—log in to your IP De skphone only when the call server supports multiple user logins. 3. Logout—log out of your IP Deskphone ...

  • Avaya NN43113-101 - page 23

    Welcome 23 Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Me ssages. Press the Outbox key to view a record of all outgoing ca lls. Note: Th is key does n ot function as a shif t key . Press the Directory key to access the Address Boo ...

  • Avaya NN43113-101 - page 24

    Welcome 24 A vaya 1140E IP Deskphone display Your IP Deskphone has three display ar ea s: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, da te and time information, and ...

  • Avaya NN43113-101 - page 25

    Welcome 25 Cleaning the IP Deskphone LCD display screen To clean th e LCD display sc reen, gently w ipe with a sof t, dry cloth. CA UTION Do not use any liquids or powders on the IP Deskphone. Using anything other th an a soft, dry cloth can co ntaminate IP Deskphone comp onents and cause premature failure. ...

  • Avaya NN43113-101 - page 26

    Welcome 26 Context-sensitive soft keys Y our IP Deskphone has fou r context- sensitive sof t keys beneath the LCD screen. The conte xt -se n sitiv e s oft keys access different fe at ur es and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 26 shows th e co ntext-sensitive soft keys while the IP Deskphone ...

  • Avaya NN43113-101 - page 27

    Welcome 27 abc or 123 Press the abc context-sensitive soft key to toggle betwee n alpha and numeric input modes. • To type letters, the abc context- sensiti ve soft k ey must be displayed. • To type numbers, press th e abc context-sensitive soft key to display the 123 context-sensitive soft key on th e menu list. Msgs Press the Msgs context-sen ...

  • Avaya NN43113-101 - page 28

    Welcome 28 More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists ar e available). When you press the More… context- sensitiv e soft key, a different selec tion of context-sensit ive soft keys appears. • If you press the More… context- sensitive soft key on ce from the f ...

  • Avaya NN43113-101 - page 29

    Welcome 29 CallFwd Press the CallFwd context-sen sitive soft key to forward all calls to a specified addr ess. DND Press the DND context- sens itive soft key to block all calls. Retrve Press the Retrve context-sens itive soft key to retrie ve parked ca lls (loc al and server calls only) . More… Press the More… context-sensitive soft key to sele ...

  • Avaya NN43113-101 - page 30

    Welcome 30 Presnce Press the Presnce context-sen sitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adju st the display settings of the LCD scree n. 2. Audio—u se to adju st to ne s an d ...

  • Avaya NN43113-101 - page 31

    Welcome 31 Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Searc h Method — Incomin g Priva cy — Outgoing Privacy — # Ends Dialing — Hold Mode : Private —T i m e 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Setting ...

  • Avaya NN43113-101 - page 32

    Welcome 32 Idle display screen after dial pad input After you enter information usin g the di al pad (ther e is no dial tone or preceding lin e selection), the co ntext-sensitiv e soft keys displa yed on the idle screen appear as shown in Figure 7 on page 47 . Figure 5: Idle display scree n after dial pad input Prefs 8. User Settings - use to modif ...

  • Avaya NN43113-101 - page 33

    Welcome 33 Table 2 on pa ge 33 lists the context- sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitive soft keys When a call is active, use the contex t-sensitive soft keys to access the menu items shown in Figure 6 on page 34 . T able 2: Menu items acce ssed after dial pad input through context- ...

  • Avaya NN43113-101 - page 34

    Welcome 34 Figure 6: In-call co ntext-sensitive soft ke ys Table 3 on pa ge 34 lists the context- sensitive soft keys you can use to access menu items duri ng an in-call session. T able 3: Menu items ac cessed during a n in-call session through context-sensitive soft keys (Part 1 of 10) Item Function Conf Press the Conf context-sensitive soft key t ...

  • Avaya NN43113-101 - page 35

    Welcome 35 Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 • Alerting Volume — Set Desired volume T able 3: Menu items ac cessed during a n in-call session through context-sensitive soft keys (Part 2 of 10) Item Function ...

  • Avaya NN43113-101 - page 36

    Welcome 36 Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (stand ard u-law) • G729 (729 code c) • PCMA (standard a-law) Headset Selection Select the active headset de vice: • Wired, USB (if wired, then select type 1 ...

  • Avaya NN43113-101 - page 37

    Welcome 37 Bluetooth Setup • Enable Bl uetooth (enable or disable) • T o unpair Device select UnPair . If Bluetooth is enabled, select : • Search devices (IP Deskphone searches the blueto oth de vices and lists the disco vered devices in the Found field. • To set an Active device select Set. • To pair with a found de vic e select Pair. ? ...

  • Avaya NN43113-101 - page 38

    Welcome 38 Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call th at the user placed on hold). Note: The Activate context- sensitive soft key never appears at the same time as the Audio con te ...

  • Avaya NN43113-101 - page 39

    Welcome 39 More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following co ntext- sensitive soft keys: [NewCall] [Park] [Retrve] [More.…] • If you press the More… context-sensitive soft key from the first menu lis t twice, you access the following co ntext- sensitive soft keys: [Prefs ...

  • Avaya NN43113-101 - page 40

    Welcome 40 Park Press the Park context-sen sitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft ke y t o retrieve parked ca lls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list of ...

  • Avaya NN43113-101 - page 41

    Welcome 41 Prefs 2. Audio—use to adjust tones and volume settings, to con figure a USB headset, and to access the Bluetooth wireless technology setu p. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings appear wh ...

  • Avaya NN43113-101 - page 42

    Welcome 42 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8. User Settings—use to modify the followi ...

  • Avaya NN43113-101 - page 43

    Welcome 43 Navigation keys This section provides information abou t keys you can use to navigate within the menus of your Avaya 1140 E IP Deskphone. Note: Menu items are sorted by number . You can select menu items in one of th e following ways: • Press the corresponding numb er on the dialpad and then pr ess the Select soft key. • Use the navi ...

  • Avaya NN43113-101 - page 44

    Welcome 44 Table 4 on pa ge 44 describes the navigation keys and their fu nctions. T able 4: Navigation keys and function s (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluste r to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long lines ...

  • Avaya NN43113-101 - page 45

    Welcome 45 Using a USB Mouse The Avaya 1140E IP Deskphone is equ ipped with a USB port in which you can connect a USB mouse. Yo u c an use the USB mouse to activa te context-sen sitive soft key ite ms and menu it ems. Use your mouse to click a context- sensitive soft key label of the LCD screen to activate that item. When a menu is op en, double-cl ...

  • Avaya NN43113-101 - page 46

    Welcome 46 menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to op en that menu. Double-click the word Inbox in the menu list; you can th en double-click a name in the Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, ...

  • Avaya NN43113-101 - page 47

    Welcome 47 Secure connection Call security is identified by the pres ence of a securi ty icon (padloc k) that is displayed on the IP Deskphone screen. After the IP Deskphone is reg istered wit h th e SIP Proxy, you can view the security icon when: • the IP Deskphon e is id le • you are on an active call Figure 7 on page 66 is an example of a se ...

  • Avaya NN43113-101 - page 48

    Welcome 48 Figure 8: Example of a secure connection dur ing an active call ...

  • Avaya NN43113-101 - page 49

    Regulatory and safety information 49 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation. This equ ipment gene r ...

  • Avaya NN43113-101 - page 50

    Regulatory and safety information 50 • This equipm ent complies with FCC radiation ex posure limits set f orth for an uncontrolled enviro nment. This equipment should be installed and operated with a minimu m dista nce of 20cm between the ra diator and your body (excluding the handse t). This transmitter must not be collocated or operate d in con ...

  • Avaya NN43113-101 - page 51

    Regulatory and safety information 51 Table 6 lists Safety compliance for various jurisdictions . European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipm ent - Immunity characteristics Limits and methods of mea surement EN 61000-3-2 Limits for harmonic current emissio ...

  • Avaya NN43113-101 - page 52

    Regulatory and safety information 52 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained fr om http://support. ...

  • Avaya NN43113-101 - page 53

    Using your IP De sk p hone 53 Using your IP Deskphone After you familiarize yo urself with the IP Deskphone features, you c an start to use the IP Deskphone. Getting Star ted This section provides in formation abou t how to use the IP Deskphone. Carefully read each section befor e you operate the new IP Deskphone. The following sections descri be d ...

  • Avaya NN43113-101 - page 54

    Using your IP Deskphone 54 Before you begin Connecting the components Figure 9 on page 55 shows th e connections on the Avaya 1140E IP Deskphone. CA UTION Damage to Equipment Do not plug your Avaya 1140E IP Deskphone into a regular telepho ne jack. This can result in severe damage to the IP Deskphone. Consult you r system administrato r to ensu r e ...

  • Avaya NN43113-101 - page 55

    Using your IP De sk p hone 55 Figure 9: IP Deskphone connections Install your IP Deskphone by completin g the follo wing procedures in the order listed : • “Removing the stand cover ” on page 56 • “Connecting the AC power adapter (optional)” on pag e 57 • “Connecting the hand set” on page 58 • “Connecting the head set (optiona ...

  • Avaya NN43113-101 - page 56

    Using your IP Deskphone 56 • “Wall-mounting the IP Deskphone (op tional)” on page 61 Figure 10: W all-mount lever Removing the stand cover To access t he cable rout ing tracks an d attach cables, you must rem ove the stand cover. Pull upward on th e center catch as indica ted in the following figure, and remove th e stand cover. The cable rou ...

  • Avaya NN43113-101 - page 57

    Using your IP De sk p hone 57 Figure 11: Remove the stand cover Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (Po E) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can or der the optional Avaya AC adapter (N0023000) separ ately. To connect the ...

  • Avaya NN43113-101 - page 58

    Using your IP Deskphone 58 1. Form a small bend in the cab le. 2. Thread the adap ter cord through the chan nels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone o ver the CAT-5 network ca ble and an AC adapter is not required. To use gigabit Ethern et, you must connect to the LAN ...

  • Avaya NN43113-101 - page 59

    Using your IP De sk p hone 59 Connecting the headset (optional) Perform the following procedure to conne ct the optional he adset to th e IP Deskphone. 1. On the back of the IP Deskphon e, plug the headset connector in to the RJ-9 headset jack marked with the ) symbol. 2. Thread the head set cord, along with the handset cord, throug h the channels ...

  • Avaya NN43113-101 - page 60

    Using your IP Deskphone 60 Perform the following procedure to select a headset. 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Y our IP Deskphone support s both AC powe r and PoE o ptions, including IEEE 802.3 sta ndard power . T o use local AC power , you can order the o ptional AC adapter s epa ...

  • Avaya NN43113-101 - page 61

    Using your IP De sk p hone 61 Installing additional cables If applicable, you can plug an option al USB device such as a USB mouse or a USB keyboard into your IP Deskphon e. Connect the USB cable to the USB port on the back of the IP Deskphone. Figure 12: Cable routing tr acks and mounting holes W all-mounting the IP Deskphone (optional) You can mo ...

  • Avaya NN43113-101 - page 62

    Using your IP Deskphone 62 Method A: 1. Press the wall-mount lever, and pul l the IP Deskphone away from the stand, as shown in Figure 13 on page 63 . 2. Use the stand cover (t he p art you removed in “Rem oving the stand cover” on page 56 ), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the l ...

  • Avaya NN43113-101 - page 63

    Using your IP De sk p hone 63 Figure 13: Rotate the IP Deskphone into the wall mount position. Method B: 1. Attach the 15-cm (6 -inch) CAT5e cable. 2. Position the stand over the mo u nting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 61 (Metho d B). 3. Replace t ...

  • Avaya NN43113-101 - page 64

    Using your IP Deskphone 64 Attention: To add an Expansi on Module for Avaya 1100 Seri es IP Deskphones, see Expansion Module for Avaya 1100 Seri es IP Deskphones (SI P Firmware) User Guid e (NN43110-301). Entering text You use can use combinations of the letter s and numbers on the dialpad of your IP Deskphone to, for exam ple, spell names or words ...

  • Avaya NN43113-101 - page 65

    Using your IP De sk p hone 65 You can use the following methods to enter and edit text on your IP Deskphone: • “Entering text using the IP Deskphone d ialpad” on page 65 • “Entering text using the USB keyboard” on page 70 Entering text using the IP Deskphone dialpad For applications that offer text input, when you use th e dialpad to en ...

  • Avaya NN43113-101 - page 66

    Using your IP Deskphone 66 • To enter the next letter, press the d ialpad key 6 twice to cycle to the letter r. When entering alphan ume ric information, the 1 key on the dialpad represents the characte rs in Table 7 on page 66 . To enter a special character, press the dialp ad number 1 to cycle through the characters until you reach the one yo u ...

  • Avaya NN43113-101 - page 67

    Using your IP De sk p hone 67 Note: No letters are associated with the 0 key . Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphon e to use the octothorpe (#) symbol to immediately dial the address o r phone number. T o en able the # E nds Dialing feature: ; semi-colon ~ tilde = equal + plus 1 numeral 1 Prefs 1. Press t ...

  • Avaya NN43113-101 - page 68

    Using your IP Deskphone 68 T o disable the # Ends Dialing feature: Prefs 1. To turn off # Ends Dialing, press the Prefs context-s en sitiv e so ft key , an d then select Misc Options . Highlight # Ends Dialing and press the Change context-s en sit iv e soft key. 2. Choose one of the following: — Press the Off context-sensitiv e soft key to turn o ...

  • Avaya NN43113-101 - page 69

    Using your IP De sk p hone 69 Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 co ntext-sensitive soft key when you enter text, you can set the IP Deskpho ne dialpad default to alphabetic mode. T o configure the dialp ad to alphabetic mode as the default: T o disable alphabetic mode and set numeric mode as ...

  • Avaya NN43113-101 - page 70

    Using your IP Deskphone 70 Entering text using the USB keyboard You can connect a USB keyboard to the USB po rt of your IP Deskphone to enter te xt and number s, access some features, an d duplicate som e functions. For example, to dial a director y number, you can use the keyboar d number pad to enter dig its and the asterisk (*) and octothorp e ( ...

  • Avaya NN43113-101 - page 71

    Using your IP De sk p hone 71 F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluste r Arrow Left Left arrow of Navigation C luster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down a rrow of Navigation Cluster Enter Enter T able 8 ...

  • Avaya NN43113-101 - page 72

    Accessing the IP Deskphone 72 Accessing the IP Deskphone You require a log on ID and a passwo rd to log on to a server wit h your IP Deskphone. Logging on Whenever you log on to your IP Deskphon e you must do the following: • confirm your logo n ID • enter your pa ssword • select the duration of th is session Release 2.2 supports admin passwo ...

  • Avaya NN43113-101 - page 73

    Accessing the IP Deskphone 73 the first time you use your IP Deskphone, you need to complete some of the following procedur es: • “Automatic login” on page 7 3 • “Configuring the do main” on page 73 • “Selecting a lang uage” on page 75 • “Logging on to your Avaya 114 0E IP Deskphone” on page 76 • “Configuring the dura ti ...

  • Avaya NN43113-101 - page 74

    Accessing the IP Deskphone 74 Note: Check with your system admi nistrator be fore editing or changing domains. T o change the domain: Password protec tion for domains This feature supports a dmin password protection for editing of the domain and is not requir ed for switching d omains. If you log on u sing the Domain 1. Press the Do main context-se ...

  • Avaya NN43113-101 - page 75

    Accessing the IP Deskphone 75 administrato r password, yo u can use th e editing domain option for b oth the Current Domain state and Domain List state. After you pr ess back on the edit page or on the password prompt, the idle display appea rs. You must e nter the admin password to re enter the editing domain. Password check to switch doma ins Whe ...

  • Avaya NN43113-101 - page 76

    Accessing the IP Deskphone 76 To c hange the language: Logging on to your A vaya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone whe n you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the IP De skpho ne for the first t ime, the system prompts you for a lo cation. For ...

  • Avaya NN43113-101 - page 77

    Accessing the IP Deskphone 77 Note: The IP Deskphone retains the previo us us er logon ID, which appears af ter the ID prompt wheneve r the IP Deskphone reboots. If Authentication is enable d by your system admin strator, you can enter your authentication ID inde pendent of your user ID. Th e authenticati on ID is used when the server challenges th ...

  • Avaya NN43113-101 - page 78

    Accessing the IP Deskphone 78 abc 3. Press the Login context- sensitive sof t key. If Authentication is enabled by yo ur system administration, you are presented with the Authenticatio n ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and pro mpts you for your password. a. Pre ...

  • Avaya NN43113-101 - page 79

    Accessing the IP Deskphone 79 4. Enter your password by u sing the dialpad. Note 1: When you enter your passwor d, the last character entered ap pea rs. However , all previous characters are hidden. Note 2: When you enter your password and you us e the navigati on key to backspace, you er ase all the characters and must c ompletely reen ter your pa ...

  • Avaya NN43113-101 - page 80

    Accessing the IP Deskphone 80 Configuring the dura tion of the login After you enter your logo n ID an d pass wo rd the Duration sc reen appears. You can enter the ma ximum le ngth of time of the sessio n. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off. T o configure the login dur ati ...

  • Avaya NN43113-101 - page 81

    Accessing the IP Deskphone 81 Logging on multiple user accounts The IP Deskphone has a multiuser featur e that allows multiple SIP user accounts to be active on the IP Deskpho ne at th e same time. For more information about log ging on multiple users, see “Multiuser” on page 284 . Timed logoff When you determine a logon time other than permane ...

  • Avaya NN43113-101 - page 82

    Accessing the IP Deskphone 82 •P r e s s t h e No context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logou ...

  • Avaya NN43113-101 - page 83

    Accessing the IP Deskphone 83 User Pr ofile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1140E IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile. When you log on to your IP Deskpho ...

  • Avaya NN43113-101 - page 84

    Accessing the IP Deskphone 84 Overwriting your pe rsonal Address Book When an address book exists on a call server, such as an address book for a specific company, you can updat e yo ur persona l Addr ess Book with an address book from the call server. The system administrator configures the system to enable this featur e. If a new address book is ...

  • Avaya NN43113-101 - page 85

    Accessing the IP Deskphone 85 Figure 16: Logon co nfirmation screen Logging off fr om the IP Deskphone T o log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c or numeric input. ...

  • Avaya NN43113-101 - page 86

    Accessing the IP Deskphone 86 Logging off multiple user accounts The IP Deskphone has a multiuser feat ure that allows multiple SIP user accounts to be active on the IP Deskphone at th e same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondar ...

  • Avaya NN43113-101 - page 87

    Accessing the IP Deskphone 87 state. After the connection is estab lished, the call can be disconnected only by an operator. If you ha ng up after the connection has been made, the IP Deskphone switches to loud spea ker. If the lou dspeaker is already on, and you press the hang up button, nothing h appens. The call is not disconnected. When you mak ...

  • Avaya NN43113-101 - page 88

    Accessing the IP Deskphone 88 Location information When you make an emergency ca ll, the IP Deskphone provides th e PSAP with the location informatio n of the IP Deskphone. The IP Deskphone receive s the location information wh en the IP Deskphone is first plug ged in to the n etwork and then stores it. To view your location, press the Servic es ha ...

  • Avaya NN43113-101 - page 89

    Accessing the IP Deskphone 89 Figure 18: Phone location display Y ou can obtain location informa tion only if it has been configured on your system. ...

  • Avaya NN43113-101 - page 90

    Configuring the Avaya 1140E IP De skphone 90 Configuring the A vaya 1140E IP Deskphone You can adjust a few setting s of the Avaya 1140E IP Deskphone to conform to the envir on m en t wh er e yo u wan t to use th e ph on e . Th es e settings are saved to your User Prof ile. This chap ter describes some of the settings that you can cust omize on you ...

  • Avaya NN43113-101 - page 91

    Configuring the Avaya 1140E IP Deskphone 91 Creating the idle screen text display You can create a te xt to display on the screen, while the phone is idle. T o create the idle screen display text: 2. Press the Lef t/Right navigation key to increase o r decrease th e display contrast level. 3. Choose one of the following: — Press the Apply context ...

  • Avaya NN43113-101 - page 92

    Configuring the Avaya 1140E IP De skphone 92 Configuring the Backlight Screensaver T o configure the amount of time the LCD screen remains backlit : 4. Choose one of the following: — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen display tex ...

  • Avaya NN43113-101 - page 93

    Configuring the Avaya 1140E IP Deskphone 93 Configuring Menu Auto back-out You can use the Menu Auto ba ck-out feat ure to configure the time interval required for the IP Deskp hone to go back to the idle scre en when the IP Deskphone is left inactive. T o configure Menu Auto back-out: Prefs 1. Press the Prefs context-s en sitiv e so ft key, choose ...

  • Avaya NN43113-101 - page 94

    Configuring the Avaya 1140E IP De skphone 94 Note: When you enter the Auto back-out menu, the cu rrent configuration for the Menu Auto back-o ut time is pre-selected (highlighted) on the list. When you press the Select context- sensitive soft key , the time interval is flagged to commit to the configured prefer ences (done af ter the idle screen is ...

  • Avaya NN43113-101 - page 95

    Configuring the Avaya 1140E IP Deskphone 95 Selecting a ring pattern You can use the ring patte rn feature to select the ring pa tter n for an incoming call. T o select the ring p attern for an incoming call: Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft key, select Audio , select Tones , and then select Ring Pattern . 2. Press the Up/Down ...

  • Avaya NN43113-101 - page 96

    Configuring the Avaya 1140E IP De skphone 96 Adjusting the volume You can adjust the volume of th e IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Vo lume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on page 96 shows how to adjust the volume. Figure 19: ...

  • Avaya NN43113-101 - page 97

    Configuring the Avaya 1140E IP Deskphone 97 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigat ion key. — Press the Vo l u m e fixed keys to increa se or decr ease the volume . 3. Choose one of the following: — Press the Set context-sensitive sof t key to configure t he selected volume and ...

  • Avaya NN43113-101 - page 98

    Configuring the Avaya 1140E IP De skphone 98 Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and th e handsfree speaker of the IP Des kp ho ne . T o adjust the volume of the handset: Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft key, select Audio , select Voice , and then ...

  • Avaya NN43113-101 - page 99

    Configuring the Avaya 1140E IP Deskphone 99 You can adjust the he ad set volume on the IP Deskphon e. T o adjust the headset volume: You can adjust the hand sfree mode volume on the IP Deskp hone. Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft key, select Audio , select Voice , and then select Headset . 2. To adjust the han dset volume use o ...

  • Avaya NN43113-101 - page 100

    Configuring the Avaya 1140E IP De skphone 100 T o adjust the handsfree mode volume: Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft key, select Audio , select Voice , and then select Handsfree . 2. To adjust the ha ndsfree volume use one of the following methods: — Press the Lef t/Right navigation key to increase or decrease the volume of t ...

  • Avaya NN43113-101 - page 101

    Configuring the Avaya 1140E IP Deskphone 101 Selecting a language The display is available in multip le languages. A maximum of five languages are a ccessible through the IP De skphone. The system administrator determines which langua ges are available for your IP Deskphone. T o select a language: Prefs 1. Press the Prefs cont ex t-s en sitiv e so ...

  • Avaya NN43113-101 - page 102

    Configuring the Avaya 1140E IP De skphone 102 Selecting the date and time format Several date an d time for m ats are av aila b le. F or ma ts are base d on the 12-hour and 24- hour clocks. T o select a date format: Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft key, select Misc Options , and then select Time . Change 2. Press the Change con ...

  • Avaya NN43113-101 - page 103

    Configuring the Avaya 1140E IP Deskphone 103 You can select a time zo ne for your IP Deskphone. T o select a time zone: 6. Choose one of the following: — Press the Select context-sen sitive soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing configurations and retu rn ...

  • Avaya NN43113-101 - page 104

    Configuring the Avaya 1140E IP De skphone 104 You can select the time zone format for your IP Deskpho ne. T o select a time format: 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Tim e zones are listed based on GMT forma t, for exam ple: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the follo ...

  • Avaya NN43113-101 - page 105

    Configuring the Avaya 1140E IP Deskphone 105 USB headset You can attach only one USB headset to th e IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB po rt of the IP Deskphone, the IP Deskphone configure s the headset to work with it. Table 9 on page 1 ...

  • Avaya NN43113-101 - page 106

    Configuring the Avaya 1140E IP De skphone 106 T able 9: Supported USB headset types Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the w ire d an d the Bluetooth headset. You can add a headset to your preferences by clicking on th e Prefs context-sensitive soft key, and then choosing Audio . The Aud ...

  • Avaya NN43113-101 - page 107

    Configuring the Avaya 1140E IP Deskphone 107 Figure 20: Pref erences menu with headset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the headset screen to se lect the desired headset and corresponding fun ctional paramet ers. Figure 21 on page 1 08 displays the headse t scr ee n . ...

  • Avaya NN43113-101 - page 108

    Configuring the Avaya 1140E IP De skphone 108 Figure 21: Headset scree n ...

  • Avaya NN43113-101 - page 109

    Configuring the Avaya 1140E IP Deskphone 109 Table 10 on p age 109 de scribes the configura tion options on the headset screen. T able 10: Configuration opti on s on the headset screen (Par t 1 of 3) Option Function Active Headset Device Select the active headset device; either USB, Wired, or Bluetooth. Note: The headset can be selected before it i ...

  • Avaya NN43113-101 - page 110

    Configuring the Avaya 1140E IP De skphone 110 Enable HID Commands Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operat ion , su pp or tin g both USB audio and HID commands. The configuration is ignored for no n-supported U ...

  • Avaya NN43113-101 - page 111

    Configuring the Avaya 1140E IP Deskphone 111 The changes in the menu take effe ct immed iately if the device is attached. Th e active voice pa th switch es to the selected headset if you are on an active call. If you pr es s the Apply context-sensitive soft key, then the changes ar e applied, the settings are made pe rmanent by storing the values i ...

  • Avaya NN43113-101 - page 112

    Configuring the Avaya 1140E IP De skphone 112 Figure 22: Pres ence of USB hea d set screen Audio format selection After the IP Deskphone receives the e ndpoint configurations, it searches the records to select an au dio for ma t th at mat che s th e IP D esk ph o ne requirements. If no match is found, then the default audio form at is used. After y ...

  • Avaya NN43113-101 - page 113

    Configuring the Avaya 1140E IP Deskphone 113 After you select the format and th e Set Interface co mma nd is sent, the USB headset runs in Generic Mode 1 operation (both au dio and HID) or Mode 2 opera tion (a ud io on ly) . If th e headset runs in Mode 1 operation, the IP Deskphone configu res the ta sk or callback to communicate with the USB HID ...

  • Avaya NN43113-101 - page 114

    Configuring the Avaya 1140E IP De skphone 114 A vaya USB headset adapter with HID When you enable the HID su pport fo r Avaya USB Mobile or Enha nced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headset s are stimulus devices, as the IP Deskphone can have complete control of the LEDs. Table 12 on page ...

  • Avaya NN43113-101 - page 115

    Configuring the Avaya 1140E IP Deskphone 115 LED There are two LEDs on the adapters, one for the mute status and the other for messa ge waiting. These two LEDs are also mappe d to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message ...

  • Avaya NN43113-101 - page 116

    Configuring the Avaya 1140E IP De skphone 116 External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the ad ap te r. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter. Incoming Call W ...

  • Avaya NN43113-101 - page 117

    Configuring the Avaya 1140E IP Deskphone 117 Table 13 on page 117 lists the Avaya USB adapter key mappings. T able 13: A va ya USB adapter key mappings The Blue key is mapped to the Expan d key on the IP Deskphone. Therefore, pressing the Blue key invokes the In stant Messaging screen. Call Mute Press ing the Mute ke y on the adapter is equivalent ...

  • Avaya NN43113-101 - page 118

    Configuring the Avaya 1140E IP De skphone 118 Third–party USB headsets with HID Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows: • Plantronics CS50/CS60 Wire less USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets per fo ...

  • Avaya NN43113-101 - page 119

    Configuring the Avaya 1140E IP Deskphone 119 Table 14 on page 119 lists the features of a third –party USB headset with HID support. T able 14: Third-party USB headset with HID suppor t features (Par t 1 of 5) (Par t 1 of 5) Feature Description Key Events Both types of headsets have equivalent mechanisms to gene rate the following key event s: ? ...

  • Avaya NN43113-101 - page 120

    Configuring the Avaya 1140E IP De skphone 120 Attached Indicator Both types of headsets can have attached indications indep endent of the IP Deskphone oper ation s. The GN Netcom (Jabra) 9350 headse t can take over 3 seconds to comple te the enumera tio n pr oc ess afte r th e he ad se t is attached to the IP Deskphone. During enumeration, the LEDs ...

  • Avaya NN43113-101 - page 121

    Configuring the Avaya 1140E IP Deskphone 121 Call Answer You can answer an inco ming call by pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the head set. The IP Deskphone coordinates th e key events from both source s and performs the necessary call processing operations. Call connected in dications, if available, ar ...

  • Avaya NN43113-101 - page 122

    Configuring the Avaya 1140E IP De skphone 122 Call Release You can release an incoming call or an outgoing call by pressing either the Release (Goodbye) key on the IP Deskphone or th e On Hook equivalent key on the head set. After a call is released, audio data stops between the IP Deskphone a nd the headset. If you are using the Plantronics headse ...

  • Avaya NN43113-101 - page 123

    Configuring the Avaya 1140E IP Deskphone 123 Analog T erminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.x supports the Analog Te rminator Adapter (ATA) which is connected using the USB port. An analog (500/25 00-type) telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an an ...

  • Avaya NN43113-101 - page 124

    Configuring the Avaya 1140E IP De skphone 124 Table 15 on page 124 displa ys th e char ac ter ist ic s of ATA. T able 15: Summar y of A T A c h aracteristics (Par t 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analo g devic e ar e als o supported. Key press events on the ada ...

  • Avaya NN43113-101 - page 125

    Configuring the Avaya 1140E IP Deskphone 125 Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device. Afte r a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device. Outgoing Call You can make an outgoin ...

  • Avaya NN43113-101 - page 126

    Configuring the Avaya 1140E IP De skphone 126 Configuring Bluetooth wireless technology headset Your IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets. T o open the Bluetooth Setup dialog box: The IP Deskph one with SIP Softwar e supports the Plantronics Voyage r 510S Bluetooth w ...

  • Avaya NN43113-101 - page 127

    Configuring the Avaya 1140E IP Deskphone 127 Note: Avaya recommends th at you do not pair more than one headset of the sa me model because the y have identical nam es in the Paired list. T o pair a wireless hea dse t with your IP Deskphone: 1. Double-pre ss th e Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is h ...

  • Avaya NN43113-101 - page 128

    Configuring the Avaya 1140E IP De skphone 128 5. Press the Right navigation key twice , and highlight the Search button, displayed next to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is succ essful, the mess age Search Completed Found Dev ...

  • Avaya NN43113-101 - page 129

    Configuring the Avaya 1140E IP Deskphone 129 9. When the name of yo ur headset appears in the Found box, press the Stop context-sensitiv e soft key or wait for the search to finish. When the search is complete, the message Search Completed Found Device(s) appears. 10. If the name of your headset appears in the Found box, proceed to step 15. If your ...

  • Avaya NN43113-101 - page 130

    Configuring the Avaya 1140E IP De skphone 130 15. Use the telep hone dialpad to enter the PIN for the wireless headset and pre s s the Enter key. Check your head set do cu m en ta tio n to find the headset PIN or pas skey. Often, the PIN or passkey is 0000 . 16. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To ve ...

  • Avaya NN43113-101 - page 131

    Configuring the Avaya 1140E IP Deskphone 131 17. If the name of your headset appears in the Paired box, proceed to step 18. If more than one device is paired, and the one yo u wish to use is no t shown in the Paired box, n avigate to th e one you want, as follows: — Press the Right navigation key one or more times to highlight the Paired : box. P ...

  • Avaya NN43113-101 - page 132

    Configuring the Avaya 1140E IP De skphone 132 Dual p airing headset s Take special care when using a du al pairing type of Bluetooth wirel ess technology headset. This type of headset ca n be paired to th e base of the headset, as well as to the IP Deskphon e. If the headset is paired to both, and the IP Deskphone is the second device, then followi ...

  • Avaya NN43113-101 - page 133

    Configuring the Avaya 1140E IP Deskphone 133 • If the base is powered of f, the hea dset is only paired to the IP Deskphone, and you can press the telephone key to connect to the IP Deskphone. Note: Unless you need to dual p air a headset, operating the headset with the IP Deskphone is simpler if the headset is only used with its charging-only ba ...

  • Avaya NN43113-101 - page 134

    Configuring the Avaya 1140E IP De skphone 134 T o switch between a wired headset and a wireles s headset: T o unpair a wire less headset: 1. Double-pre ss th e Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item. 3. Press the Enter key to toggle this option on or off. A check mark ...

  • Avaya NN43113-101 - page 135

    Configuring the Avaya 1140E IP Deskphone 135 4. If more than one device is paired, an d your headset is not already displayed in the Paired box, press the Right navigation key one or mor e tim es to highlight the Pai red box. 5. Press the Enter key to open edit mode. 6. Press the Up/Down navigation key to open the list. 7. Press the Up/Down navigat ...

  • Avaya NN43113-101 - page 136

    Configuring the Avaya 1140E IP De skphone 136 Your Blueto oth wireless tec hnology heads et is no longer paire d with your IP Deskphone, and you can use th e wired headset. To use th e wireless headset again, you must perfor m the pairing and activation procedu re. 11. Press the Enter key. Your Bluetooth wireless technolog y headset is unpair ed an ...

  • Avaya NN43113-101 - page 137

    Making a call 137 Making a call This section describ es the m eth o ds you can us e to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 138 • “Making a call using on-hook dia ling” on page 140 You can also initiate a call while using one of the following ...

  • Avaya NN43113-101 - page 138

    Making a call 138 Making a call using off-hook dialing T o make a call using off- hook dialing: 1. Make a call by using o ne of the following off-hook d ialing methods : — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone. abc 2. You can ma ke a ...

  • Avaya NN43113-101 - page 139

    Making a call 139 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a n umber or addre ss was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail. — ...

  • Avaya NN43113-101 - page 140

    Making a call 140 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP address o r the phone number befo re going off-hook. Note: When you use this method, you cannot toggle between alphabetic or nume ric input. T o make a call using on-hook dialing: Using handsfree calling While on an active call, you ca ...

  • Avaya NN43113-101 - page 141

    Making a call 141 T o end a handsfree call: T o mute a handsfr ee call: T o switch from the handsfree to handset mode: T o switch from the handset mode to handsfre e mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the H ...

  • Avaya NN43113-101 - page 142

    Making a call 142 T o use a headset : T o switch from handsfree to headse t: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displa ys a me ssage, such as Weekly report call or Daily status when they ...

  • Avaya NN43113-101 - page 143

    Making a call 143 T o enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making . A list of Call Subjects appears on the LCD screen. Select New 2. Choose one of the following: — Press the Up/Down navigation key to highlight the Call Su bje ct yo u want to use and ...

  • Avaya NN43113-101 - page 144

    Making a call 144 T o create a new call subject w hile initiating a call: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sen sitiv e soft key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a ...

  • Avaya NN43113-101 - page 145

    Making a call 145 Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. — Press the Clear context-sen sitiv e key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Note: ...

  • Avaya NN43113-101 - page 146

    Making a call 146 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Ca ll Subjects that are stored o n the IP Deskphone depends on how the IP Deskpho ne was initially configured. You can modify, delete, and a dd Call Su bjects wh ile the IP Deskp hone is in the idle stat ...

  • Avaya NN43113-101 - page 147

    Making a call 147 Deleting a Call Subject You can delete a Call Su bject while the IP Deskphone is idle. T o delete a Call Su bj ect whil e the IP Deskphone is idle: 5. Choose one of the following: — Press the Save context-sensitive soft key to add the new Ca ll Subject. — Press the Back context-sensitive soft key to return to the previous menu ...

  • Avaya NN43113-101 - page 148

    Making a call 148 Editing a Call Subject You can edit a Call Subjec t while the IP Deskphone is idl e. T o edit a Call Subject while the IP Deskphone is idle: 4. Choose one of the following: — Press the Ok context-sensitive sof t key to confirm the deletion of the Call Subject. — Press the Back context-sensitive soft key to not delete the Call ...

  • Avaya NN43113-101 - page 149

    Making a call 149 5. Use the dia lpad to edit the Call Subject. 6. Choose one of the following: — Press the Save context-sensitive soft key to confir m the changes. — Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject. or Save Back ...

  • Avaya NN43113-101 - page 150

    Receivin g a call 150 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identification appears on the LCD scr een. The incoming call forces th e scree n to exit act i ve men u activit ies and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive ...

  • Avaya NN43113-101 - page 151

    Receiving a call 151 Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming ca ll, you can choose one of four methods. T o answer an incoming call: Answer 1. Choose one of the following: — Press the Answer context-sen sitive soft key that activates a Handsfree call. — Lift the handset. — Press the Headset f ...

  • Avaya NN43113-101 - page 152

    Receivin g a call 152 Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number wher e you want the call redirected, use one of the following methods: • Enter th ...

  • Avaya NN43113-101 - page 153

    Receiving a call 153 T o redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct Clear Back 3. To redirect th e call to the address you enter, choos e on e of the fo llow i ng : — Press the Redrct context-sen sitive soft key. — Press the Clear context-sen sitiv e soft key to cl ear th e en tr y. — Press the Back context- ...

  • Avaya NN43113-101 - page 154

    Receivin g a call 154 Declining an incoming call You can decline an incoming call by pressing the Decline cont ext- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the op tion of selecting one. If you do not choo se a custom decline reason, th e IP Deskphone sends the d ...

  • Avaya NN43113-101 - page 155

    Receiving a call 155 T o de cline an inco ming call: Creating a new Ca ll Decline Reason You can create an ne w Call Decline Reason. Decline 1. Press the Decline context-se n sitiv e sof t key to decline an incoming call. New 2. Choose one of the following: — Press the Up/Down navigation key to highlight a Decline Call Reason. —P r e s s t h e ...

  • Avaya NN43113-101 - page 156

    Receivin g a call 156 T o create a New Decline Reason during an in coming call: Decline 1. Press the Decline context-se n sitiv e sof t key to decline an incoming call. New 2. Press the New cont ext-sensitive soft key to create a new custom decline reason. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and n ...

  • Avaya NN43113-101 - page 157

    Receiving a call 157 Managing Call Decline Reasons You can create Call Decline Reasons that you can a ccess when you want to decline an incoming call. Also, you can ed it and delete Call Decline Reasons fro m the lis t of Call Decline Re asons you cre ate. T o create a Call Decline Reason: Prefs 1. Press the Prefs context-s en sitiv e so ft key, se ...

  • Avaya NN43113-101 - page 158

    Receivin g a call 158 T o delete a Call De cl in e Re as on: T o edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-se nsitive soft key to d elete the s e lected Call Decline Reason. A confirmation screen appears with the question Dele ...

  • Avaya NN43113-101 - page 159

    Receiving a call 159 Ignoring an incoming call You can terminate an incomin g call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing to ne but is unaware that you are igno ring the call. You can set the Ca ...

  • Avaya NN43113-101 - page 160

    Receivin g a call 160 change the Call Ignor e setting to either Call Ignore: Loca l, or Call Ignore: Network. Note: When you are on active call and you r ecei ve an incoming call, do not press the Go odbye fixed key to ignore an incoming call. If you press the Goodbye fixed key , the current call disconnects. Press the Ignore context-sensitive soft ...

  • Avaya NN43113-101 - page 161

    Receiving a call 161 • The IP Deskphone au to-answe rs the intercom ca ll on handsfree a fter the configured nu m be r of seco nd s pass by . • The IP Deskphone auto-answers only if you do not a nswer the call within the configured time limit. • If you are on an active call, the I P Deskphone does no t au to -ans wer the incoming intercom cal ...

  • Avaya NN43113-101 - page 162

    The Address Book 162 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Insta nt Message (IM).You can access the Address Book while on a call an d start a new call fr om the highlight ed contact. You can use the Address Book for the following: • “Viewing the Address Book” on p ...

  • Avaya NN43113-101 - page 163

    The Address Book 163 When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message” on page 202 . • Edit the contact information. Fo r mo re information, see “Editing a contact in your Address Book” on page 166 . Figure 25: Contact details Initiating a call from the Address Book Y ...

  • Avaya NN43113-101 - page 164

    The Address Book 164 T o initiate a call to a cont act stored in the Address Book: 1. Press the Directory fixed key to select a contact fro m the Address Bo ok to call. 2. Press the Up/Down navigation key to highlight a cont act on the list. VIew 3. Press the View co nt ex t-sensitive soft key to make a call to the contact. 4. Choose one of the fol ...

  • Avaya NN43113-101 - page 165

    The Address Book 165 Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. T o add a cont act to your Address Bo ok: Add 1. Choose one of the following: — Press the Directory fixed key. —P r e s s t h e Add context-sensitive soft key, select Address Book from the menu, and then pre ss th e New ...

  • Avaya NN43113-101 - page 166

    The Address Book 166 Editing a contact in your Address Book You can edit a contact in your Address Book. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sens itive soft key to add the contact to a group and then select the group for the contact to be added. — Press t ...

  • Avaya NN43113-101 - page 167

    The Address Book 167 View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. Edit 3. Press the Edit context-s ensitive soft key to edit the contact information. abc 4. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characte ...

  • Avaya NN43113-101 - page 168

    The Address Book 168 7. Use the dialpad to ente r a ne w ph on e number or new SIP addres s (URI) for the contact. Next Back 8. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No Back 9. Do one of the following to complete ...

  • Avaya NN43113-101 - page 169

    The Address Book 169 T o delete a cont act from your Address Book: Ok 10. Press the Ok context -se n sitiv e sof t key to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. Edit 2. Press the Edit context-s ensitive so ...

  • Avaya NN43113-101 - page 170

    The Address Book 170 Copying information to the Address Book To copy information from the Call Inbox or th e Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying ap pe ars on the screen. This message does not appear when an IM pop-up appe ...

  • Avaya NN43113-101 - page 171

    The Address Book 171 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dia lpad to enter a name for th e new entry. Next Back 5. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue. — Press the Back context-sensitive soft key to retur ...

  • Avaya NN43113-101 - page 172

    The Address Book 172 Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can pe rform a search for a contact using one of the following methods: • Index Search (p er fo rm s a sea rc h ba se d on the inde x nu m be r you enter) Yes No Back 8. Do one of the following to complete the entry: — Press the Ye ...

  • Avaya NN43113-101 - page 173

    The Address Book 173 • 1st Character Sear ch (per form s a search based on the first character you enter) • Name Search (performs a se arch based on the name you enter) T o change the method the IP Deskphone uses to sea rch. Using the Search featur e in the Address Book To search fo r a contact while access ing your person al Address Book, use ...

  • Avaya NN43113-101 - page 174

    The Address Book 174 • 1st Characte r Sea rch—to search for a co ntact whose name begins with the letter d , using the dialpad, p ress the d (3) key on the di alpad. The first entry in the Address Book that begins with the letter d appears. • Name Search—to search for a specific name in yo ur personal Address Book, enter the name by using t ...

  • Avaya NN43113-101 - page 175

    The Address Book 175 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dialp ad to enter the search information for th e co nt act . Search Back 5. Choose one of the following: — Press the Search context-sen sitive soft key. — Press the Back context-sensitive soft key to r ...

  • Avaya NN43113-101 - page 176

    The Address Book 176 Search Exit 7. When a sear ch result i s not succes sful, you can do one of the following: — Press the Search context-sen sitive soft key to return to the search menu and begin a new search. —P r e s s t h e Exit context-sensitive soft key to return to the idle screen. ...

  • Avaya NN43113-101 - page 177

    The Address Book 177 Using Global Search You can perform a global sear ch for a contact. T o perform a Global Search for a cont act: 1. Press the Services fixed key, select Search , and then select Gl obal Search from the m enu. Select 2. Press the Up/Down navigation key and then press the Select context-sensit ive soft key to choo se a search crit ...

  • Avaya NN43113-101 - page 178

    The Address Book 178 Ok Back 5. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu. Note: When the search is un successful, the following message ap pears: No entries found for <search criteria> Call Save 6. When a search result is successful y ...

  • Avaya NN43113-101 - page 179

    The Address Book 179 Search Back 7. Choose one of the following: — Press the Search context-sensitiv e soft key to sta rt a new search. — Press the Back context-sensitive soft key to return to the previous screen. New Back 8. When a sear ch result i s not succes sful, you can do one of the following: —P r e s s t h e New context-sensitive so ...

  • Avaya NN43113-101 - page 180

    Call Inbox 180 Call Inbox While your IP Deskphone is active, a ll incoming calls are saved in your Call Inbox. You can view the fo llowing details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of con secutive calls each caller made to you • Call Subject (if the caller sends a Call ...

  • Avaya NN43113-101 - page 181

    Call Inbox 181 Accessing the Call Inbox You can access the Call Inbox and initiate a call when th e IP Deskphone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a ca ll” on page 181 . • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 190 . Managing cal ...

  • Avaya NN43113-101 - page 182

    Call Inbox 182 Enter Missed All 3. Do one of the following : — To place a call to the selected address using the primary login of the IP Deskphon e, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 183 . — To leave the de tail vi ...

  • Avaya NN43113-101 - page 183

    Call Inbox 183 Table 16 on pag e 183 provides a list of additional user interactions for the main inbox scr een. Viewing the details of a call in the Call Inbox You can view the details of a call in th e Call In bo x. T able 16: Additional use r interactions Item Function Use the Enter key to place a call to th e selected address using the prim ary ...

  • Avaya NN43113-101 - page 184

    Call Inbox 184 T o view details of a call in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls . Note: When you view a missed call in your Call Inbox, the new call message no long ...

  • Avaya NN43113-101 - page 185

    Call Inbox 185 T o view missed calls: Msg/Inbox 1. Press the Msg/Inbox fixe d key and then press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: Y ou ma nage the mis sed call the s ...

  • Avaya NN43113-101 - page 186

    Call Inbox 186 Missed Calls Notification You can change the call log beh avior so that the message xx new calls is cleared by entering the Inb ox without having to select each missed call. Figure 27 on page 18 6 displays the Message optio ns screen. Figure 27: M essages screen Changing the Missed Calls Notification behavior: Exit 6. To exit the Inb ...

  • Avaya NN43113-101 - page 187

    Call Inbox 187 Select 3. Choose one of the following: — Press the Select context-sen sitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and retu rn to the Message Options scr een . If you press th e Select context-sensitive soft key, one of the fo llow ing mes sa ge s appears (based on the c ...

  • Avaya NN43113-101 - page 188

    Call Inbox 188 Initiating a call fr om the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can select the number, and then dial fro m the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu. ...

  • Avaya NN43113-101 - page 189

    Call Inbox 189 Edit Call 4. To place a call to the selected ad dress, do one of the following: — Lift the handset. — Press the Headset fixed ke y. — Press the Handsfree fixed key. or Press the Edit context-sen sitiv e so ft key Then press the Send context-sensitive soft key. ...

  • Avaya NN43113-101 - page 190

    Call Inbox 190 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls an d answered c alls are deleted. When you view t he missed calls an d select delete, only the missed calls are deleted. T o delete calls from you r Call Inbox: Accessing the calls in your Call Inbox during a call You can access the ca lls ...

  • Avaya NN43113-101 - page 191

    Call Inbox 191 T o access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Select Back 2. Choose one of the following: — Press the Select context-sensit ive soft key to initiate a call to the highlighted caller. Note: Th is places th e current call on ho ...

  • Avaya NN43113-101 - page 192

    Call Outbox 192 Call Outbox The Call Outbox keeps a record of all o utgoin g calls made from your Avaya 1140E IP Deskphone. You can add the contact details of the calls in your outbox to you r Address Book. You can access the following details about the outgoing calls: •N a m e •A d d r e s s • Time of the call • Number of Calls • Call Su ...

  • Avaya NN43113-101 - page 193

    Call Outbox 193 Accessing the Call Outbox You can access the Call Outbox and initiate a call wh en the IP Deskphone is: • Idle. For more information, see “Initiati ng a call from the Call Outbox” on page 194 . • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page 197 . Managing calls in the ...

  • Avaya NN43113-101 - page 194

    Call Outbox 194 Initiating a call fr om the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. T o initiate a cal l from the Cal l Ou tbox: Delete 4. Press the Delete context-sensitive soft key to delete the highlighted ca ll. For more ...

  • Avaya NN43113-101 - page 195

    Call Outbox 195 Deleting calls from your Call Outbox You can delete calls fro m your Call Outbox. T o delete calls from you r Call Outbox: 4. You can initiate a call from the highlighted call of th e Call Outbox list or from the details of a caller scr een, by doing one of the follow i ng : — Lift the handset. — Press the Headset fixed ke y. ? ...

  • Avaya NN43113-101 - page 196

    Call Outbox 196 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following contex t- sensitive soft keys: — Press the Yes context-sens itive soft key to delete the highlighted ca ll. — Press the AllUsr context-sensitiv e soft key to de lete all the calls f ...

  • Avaya NN43113-101 - page 197

    Call Outbox 197 T o view details of a call in the Call Ou tbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. T o access the calls in your Call Outbox during a call: Call Prev Next Back 1. To view de tails of the selecte d call, press the Right navigation k ey 2. When you v ...

  • Avaya NN43113-101 - page 198

    Call Outbox 198 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. Select Back 3. Choose one of the following: — Press the Select context-sensit ive soft key to initiate a call to the highlighted caller. Note: Th is places th e current call on hold, if it is no t alread y on hold. — Press the Bac ...

  • Avaya NN43113-101 - page 199

    Instant Messaging 199 Instant Messaging You can use your Avaya 1140E IP Deskp hone to send and receive an Instant Message (IM). You can access and re spond to an IM while on a call. The blue LED (Feature Status In dicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM ar rives. Configuring Instant Messaging You can ...

  • Avaya NN43113-101 - page 200

    Instant Messaging 200 Figure 29: Instant Me ssage pop-up When an IM pop-up appears you can d o the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next contex t-sensitive soft key to skip to the next ...

  • Avaya NN43113-101 - page 201

    Instant Messaging 201 Configuring Instant Messaging pop-ups You can configure Instant Messagi ng pop-ups. T o enable or disable automatic pop-up of a ne w IM: Configuring IM audible alert You can configure the IP Deskp hone to audibly alert you when a new IM arrives. The IP Deskphone audibly al erts you when the IP De skphone is idle or while on a ...

  • Avaya NN43113-101 - page 202

    Instant Messaging 202 T o enable or disable the audible alert s of a new IM: Composing an Instant Message When you compose an IM, enter the addre ss of the recipi ent and then enter the message. Whe n you reply to an I nstant Message, the IP Deskphone automatica lly en ters the address. For mor e information, see “Replying to an Ins t ant Me ss a ...

  • Avaya NN43113-101 - page 203

    Instant Messaging 203 T o compose and send an Inst ant Message: Msgs Send IM 1. Do one of the following : — Press the Msgs context-sensit ive soft key, select Instant Messagin g , and press the New IM context- sensitive soft key — Access the list of IMs by pressing the Expand fixed key. — To compose an IM fr om the IP Deskphone Address Book, ...

  • Avaya NN43113-101 - page 204

    Instant Messaging 204 Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoin g Insta nt Messages. You can filter the IM l ist to track a ser ies of corresponden ce to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: ...

  • Avaya NN43113-101 - page 205

    Instant Messaging 205 T o access and view the content s of the Inst ant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensit ive soft key, and then select Instan t Messaging from the menu. — Press the Expand fixed key. User 2. Press the Up/Down navigation key to highlight an IM from the list of Inst ant Me ...

  • Avaya NN43113-101 - page 206

    Instant Messaging 206 V iewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 206 . • Initiate a Call to the contact. See “Initiating a call from an Instant Message” on page 207 . • Delete the In s ...

  • Avaya NN43113-101 - page 207

    Instant Messaging 207 Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-se nsitive soft key, and then select Instant Mess aging from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cann ot initiate a call ...

  • Avaya NN43113-101 - page 208

    Instant Messaging 208 Deleting an Instant Message To delete a single IM, all t he IMs from on e contact, or all the IMs in you r IM Inbox complete the necessary steps in the following procedur e. View 3. Press the View context-sensitive soft key to acce ss the IM. Call 4. To initiate a call to the contact who sent you an IM, press the Call context- ...

  • Avaya NN43113-101 - page 209

    Instant Messaging 209 Delete Back 3. Select one of the following contex t- sensitive soft keys: — Press the Delete context-sensitive soft key to clear a ll IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen. ...

  • Avaya NN43113-101 - page 210

    While on an active c all 210 While on an active call You can use the following featur es during an active call: • “Making a new call” on page 2 10 • “Placing a call On Hold” on pa ge 212 • “Using 3-way calling” on page 221 • “Transferring a call” on page 228 • “Using Park Ca ll” on page 232 You can use the Action conte ...

  • Avaya NN43113-101 - page 211

    While on an active ca ll 211 Initiating a call us ing the active call context-sensitive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o initiate a call using the active ca ll context-sensitiv e sof t key menu: Call W aiting While you are on an active call and you receive an incomin g call. You are n ...

  • Avaya NN43113-101 - page 212

    While on an active c all 212 can also redirect the new call, declin e the ne w call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 150 . Placing a call On Hold Use the Hold feature when you are talking to one co ntact and want to perform another action, such as answ er a new incoming call, t ...

  • Avaya NN43113-101 - page 213

    While on an active ca ll 213 Figure 30: Call On Hold T o retrieve a call on hold: Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call me nu list. The context -sensit ive soft ke ...

  • Avaya NN43113-101 - page 214

    While on an active c all 214 key. You can also join the call with th e active call to create a 3-way calling session. See “Using 3-w ay calling” on page 221. Multiple cal ls In-cal l mode When the IP Deskphone has multiple calls connected at the same time, you can access the menu items shown in Fig ure 31 on page 214 . Figure 31: Multiple calls ...

  • Avaya NN43113-101 - page 215

    While on an active ca ll 215 Audio/Actvate Press the Audio context-sensitive soft key to change the audio settings or the current active call. The Actvate context-sensitive soft key appears when th e high lighted call is not the selected call. Press the Actvate context -s en si t iv e so ft ke y to place the curr ent call on hold and activate the c ...

  • Avaya NN43113-101 - page 216

    While on an active c all 216 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a dif ferent selection of context-sensitive soft keys appears. • If you press the more… context- sensitive soft key on ce fro m the first menu list, y ...

  • Avaya NN43113-101 - page 217

    While on an active ca ll 217 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the mor ...

  • Avaya NN43113-101 - page 218

    While on an active c all 218 Prefs Press the Prefs context-sensitive soft key to display the Pr eferences menu . The menu items include the following: 1. Display—use to adjust the displa y settings of the LCD screen. 2. Audio—use to adjust to nes and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology se ...

  • Avaya NN43113-101 - page 219

    While on an active ca ll 219 Prefs 6. Network—use to acce ss the following: — Server Settings — Device Settings — Diagnostics — Disable scree ns av er —L i c e n s i n g —L o c k 7. USB Locks—use to lock or unlock the followi ng USB devi ce s: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8. User Settings—use ...

  • Avaya NN43113-101 - page 220

    While on an active c all 220 T o access a call on hold when multiple calls are on hold: T o make a ca ll on ho ld th e ac ti ve ca ll: 1. Press the Up/Down navigation key to highlight a call on hold. Chad 2. To retrieve the highlighted call on hold do one of the following: — Press the Line featu r e key bes i de the flashing LCD indicator. — Pr ...

  • Avaya NN43113-101 - page 221

    While on an active ca ll 221 Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-wa y calling or create a conference c all. Note: Y our system administrator or service provider must enable 3- way calling and confer ence calls for y our Av aya 1 140E IP Deskphone. Conta ct your se ...

  • Avaya NN43113-101 - page 222

    While on an active c all 222 Figure 32: 3-way Call Note 1: If you receive a new call during a 3-wa y call, you can answer the new call as usual. Th e IP Deskpho n e au to ma tic ally puts the 3- way call on ho ld. If you want to join the new ca ller to a 3-way call, you must initiate a conference call with the server and join all callers to the con ...

  • Avaya NN43113-101 - page 223

    While on an active ca ll 223 Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handle s conference ca lls. You can join in comi ng calls to the conference call, or you can join calls that you initiate. Note: Y our system administrator or ...

  • Avaya NN43113-101 - page 224

    While on an active c all 224 T o join a call to an existing confe r en ce call: Ad hoc conferencing when connecting to the Call Server This feature allows yo u to m ake ad hoc co nf er en ce calls when you connect to the Call Server. Note: Y our system administrator must enable ad hoc conferencing before you connect to the Call Server . Press Serve ...

  • Avaya NN43113-101 - page 225

    While on an active ca ll 225 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the confer ence details of the current domain are as follows: • Domains : Allows you to select the domain. • Edit : Allows you to edit the conference details. • PgDwn : Allows you to move to the next screen containing co nference ...

  • Avaya NN43113-101 - page 226

    While on an active c all 226 Figure 34: Domain page wi th conference parameters The context-sensitive soft keys availa ble on th e co nfe r en ce param e te rs page are as follow s: • Domains : Allows you to select the domain. • Edit : Opens the Edit Domain pag e that allows you to edit the conference details. • Pgup : Allows you to return to ...

  • Avaya NN43113-101 - page 227

    While on an active ca ll 227 Figure 35: Edit Domain screen To edit the conference proper ties and maximum number of ports, press the Edit c ontext-sensitive soft key to di splay the Domain Conference Edit screen. Figure 36 on page 22 7 provides an exam p le of the Dom a in Co nf er en ce Edit screen. Figure 36: Domain Confer ence Edit screen The co ...

  • Avaya NN43113-101 - page 228

    While on an active c all 228 • Save —to sav e the updated value to the s ystem configurat ion file. • Abc (/123) —to toggle the input mode to digits (or alphabets). • Clear —to clear the characte r behind the cursor . • Back —to return to the previous screen. Note: For these configuration change s to t ake effect, you must manually ...

  • Avaya NN43113-101 - page 229

    While on an active ca ll 229 Select 4. Choose one of the following: — Enter the phone numb er or SIP address to which you are transferrin g the c all. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the correspon ding fixed key. Highlight a contact from the list and then press the Select context- sensitive soft ...

  • Avaya NN43113-101 - page 230

    While on an active c all 230 T o transfer a call to V oice Mail: Yes No Back The IP Deskphone pr om pts you with th e following question, Consult with party? 6. Select one of the following contex t- sensitive soft keys: — Press the Yes context-sens itive soft key to consult with the contact to which you are transferring the call before completing ...

  • Avaya NN43113-101 - page 231

    While on an active ca ll 231 Note 1: The T ransfer to V oice Mail feature is not available for all call servers. Cont act your system administrator or service provider to determine if this featur e is available to you. Note 2: The T ransfer to V oice Mail feature during a conference call is dependent on the call server and cann ot be allowed. If th ...

  • Avaya NN43113-101 - page 232

    While on an active c all 232 Using the Park Call feature You can use the Park Call feature to temporarily pa rk a call to the call server or to a specific user. You or another user can retrieve the parked call from another IP Deskphone. Using Park Ca ll does not tie up a line, since it is held on the call server. Note 1: The Park Call feature is no ...

  • Avaya NN43113-101 - page 233

    While on an active ca ll 233 Retrieving a Parked Call You must ha ve the retrieva l code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. T o retrieve a pa rked call from the server abc 2. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h ...

  • Avaya NN43113-101 - page 234

    While on an active c all 234 2. Use the Dialpad to enter the retr ieval code of the parked call. Retrve Clear Back 3. You can do one of the following: — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sen sitiv e soft key to er ase the input field. — Press the Back context-sensitive soft key ...

  • Avaya NN43113-101 - page 235

    Additional features 235 Additional features You can use the following additional feature s: • “Using the Friends fea ture” on page 235 • “Feature keys” on page 243 • “Using Call Forward” on page 266 • “Configuring Do Not Disturb” on page 270 • “Configuring a Presence st ate” on page 27 1 • “Configuring Privacy sett ...

  • Avaya NN43113-101 - page 236

    Additional features 236 Figure 37: Pres ence status of a fr iend Accessing your Friends list T o check the online st atus of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sen sitiv ...

  • Avaya NN43113-101 - page 237

    Additional features 237 T o initiate a call to a friend on the Fri ends list: Status All Edit 2. Do one of the following : — Press the Status context-sensitive soft key to view the current presence status of the friend. — Press the All context-sensitive soft key to view the contents of the Address book, including contact s designated as friends ...

  • Avaya NN43113-101 - page 238

    Additional features 238 T o send an IM to a friend on the Friends list: Call 3. Press th e Call context-sensitive soft key to initiate a ca ll to the friend. The IP Deskphone uses the SIP ad dress or phone number from your per sonal Address Book to make the call. Filter Select 1. Choose one of the following: — Press the Directory fixed key. — P ...

  • Avaya NN43113-101 - page 239

    Additional features 239 Editing information of a friend You can edit informa tio n of a friend on the Friends list. T o edit your Friends list: 5. Use the dialpad to enter the text of the message. Send Back 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. — Press the Back context-sensitive soft key to ...

  • Avaya NN43113-101 - page 240

    Additional features 240 Edit 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dialpad to enter the new nam e for the contact. Next Back 5. Choose one of ...

  • Avaya NN43113-101 - page 241

    Additional features 241 6. Use the dialp ad to enter the new address for the contact. Next Back 7. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to complete the pr oc ess. — Press the Back context-sensitive soft key to return to the previous menu. Yes No Back 8. Choose one of the following: — Press the Yes con ...

  • Avaya NN43113-101 - page 242

    Additional features 242 T o delete a cont act from your Friends list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sen sitive key. Edit 2. Press the Up/Down navigation key to highlight the friend you wa ...

  • Avaya NN43113-101 - page 243

    Additional features 243 Feature keys Use the Fe ature key opti on to configure the feature keys on IP Deskphone and the Expansion Module fo r Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature ke ys. You can designate a feature ke y to act as a short cut for any of th ...

  • Avaya NN43113-101 - page 244

    Additional features 244 You can program the fe ature keys one at a tim e, or you can automatically program empty feature keys from your Friends list or Address Book. For information abou t how to autoprogram fea ture keys see, “Featu re key autoprogrammin g” on page 259 . Figure 39 on pa ge 2 44 shows the feature key number ing for 3 Expansio n ...

  • Avaya NN43113-101 - page 245

    Additional features 245 The Program Key screen provid es th e following context-sensitive soft keys: • View — to access the featur e key detail scr een. • Edit —to edit the setting or mo dification of the selected programmable key. • Bulk —to access the autoprogr amming and auto rem oval feature. • Back —to return to the previous sc ...

  • Avaya NN43113-101 - page 246

    Additional features 246 Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed featu re key number • Label—label used for the featu re key • Service—service s programmed to the feature key, su ch as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence • User—curren t us ...

  • Avaya NN43113-101 - page 247

    Additional features 247 Note 1: If you to try to view a feature key th at is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to v iew a feature key that is designated as a line key , the IP Deskphone displays the message: Program Key Not Available (Key is a line key) . T o ed it a ...

  • Avaya NN43113-101 - page 248

    Additional features 248 Figure 41: Edit feature key screen T o modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down navigation key to highlight one of the following fea ture key services: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence ...

  • Avaya NN43113-101 - page 249

    Additional features 249 Select Back 3. Choose one of the following: — Press the Select context-sen sitive soft key to choose a service. The next screen in the pr ocess opens. — Press the Back context-sensitive soft key to return to the previous menu. abc 4. Press the abc/123 context-s ensitive soft key to toggle betw ee n nu m er ic an d alphab ...

  • Avaya NN43113-101 - page 250

    Additional features 250 The following procedure continues from Step 6 on page 250 . T o program a Speed Dial feature ke y: Next Back 6. Choose one of the following: —P r e s s t h e Next co ntext-sensitive so ft key to continue. Continue to input information base d on the following services: Speed dial. See “T o program a Sp eed Dial feature ke ...

  • Avaya NN43113-101 - page 251

    Additional features 251 4. Use the dial pad to ente r a key label. Next 5. Press the Ne xt context-sensitive soft key to continue. 6. Use the dial pad to ente r an address. Next 7. Press the Ne xt context-sensit ive soft key to continue. 8. Use the dial pad to en ter a Call Subject associated w ith the Speed Dia l contact. You can leave this blank ...

  • Avaya NN43113-101 - page 252

    Additional features 252 The following procedure continues from Step 6 on page 250 . T o program a Call Forward feature key: Yes No 10. Choose one of the fo llowing: — Press the Yes context-sens itive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensitive soft key to return to the previous step ...

  • Avaya NN43113-101 - page 253

    Additional features 253 The following procedure continues from Step 6 on page 250 . T o program a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure. — Press the Clear context-sen sitiv e soft key to erase the entry. — Pre ...

  • Avaya NN43113-101 - page 254

    Additional features 254 The following procedure continues from Step 6 on page 250 . T o program a Send IM feature key: Finish Back 2. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous menu. 1. Select S ...

  • Avaya NN43113-101 - page 255

    Additional features 255 The following procedure continues from Step 6 on page 250 . T o program a Presence feature key: Finish 6. Press the Finish context-sensitive soft key to continue. 1. Press the Up/Down navigation key to highlight one of the fo llow ing : — Connected — Unavailable Select Back 2. Choose one of the following: — Press the S ...

  • Avaya NN43113-101 - page 256

    Additional features 256 3. You can ch oose a more detaile d message for ot he r users to see or you can select None if you do not want to give additional information. 4. If you chos e Connected in step 1, press the Up/Down na vigation key to highlig ht one of the following det ails: —N o n e —A w a y — Out to Lunch — Be Right Back If you ch ...

  • Avaya NN43113-101 - page 257

    Additional features 257 Remove a programmed feature key You can remove a feature key by using on e of th e following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 258 . • Bulk context-sensitive soft keys. See “To remove all programmed feature keys by using the ...

  • Avaya NN43113-101 - page 258

    Additional features 258 T o remove a feature key using the Edit cont ext-sensitive sof t key: 1. To select a featur e key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and p ress the Edit context -s en sitiv e sof t k ey . — Press the feature key that you wan ...

  • Avaya NN43113-101 - page 259

    Additional features 259 Feature key autoprogramming The feature key aut oprogramming provides t he user with the ability to cause the IP Deskphone to detect all u nused pr ogra mma ble keys, and to automatically fill them as Speed Dial key s, Send IM keys, or Call Forwarding keys using the user Frie nds list or the user Address Book. The feature ke ...

  • Avaya NN43113-101 - page 260

    Additional features 260 T o au toprogram featur e keys: Prefs 1. Press the Prefs context-s en sitiv e so ft key, select Feature Options , and select Feature Keys fr om the menu. The Program Key screen op en s as shown in, Figure 38 on page 243 . Bulk Back 2. Choose one of the following: —P r e s s t h e Bulk cont ext-sensitive so ft key. — Pres ...

  • Avaya NN43113-101 - page 261

    Additional features 261 T o remove all programmed feature keys by using the Bulk contex t- sensitive so f t key: Bulk Back 6. Choose one of the following: —P r e s s t h e Bulk cont ext-sensitive so ft key. — Press the Back context-sensitive soft key to return to the previous step. Select 7. Press the Up/Down navigation key to highlight 2. Feat ...

  • Avaya NN43113-101 - page 262

    Additional features 262 T o remove individual programmed feature keys us ing the Bulk context-sens itive sof t key: Back 10. To select a single feature ke y to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature ke y to remove and pr es s the Remove context-sensitive sof ...

  • Avaya NN43113-101 - page 263

    Additional features 263 Select 12. Press the Up/Down navigation key to highlight 2. Feat ure key remova l and press the Select context-sensitive soft. The Program Key screen opens listing all the feature key s. All 13. Press the All context-sensitive soft key to remove all the p rogrammed feature keys. Yes Or No 14. Choose one of the fo llowing: ? ...

  • Avaya NN43113-101 - page 264

    Additional features 264 Creating a feature ke y using the Copy key You can create a feat ure key for Speed Dial, Call Forward , or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Boo k list • a highlighted entry of your Call Inbox or Call Outbox T o designate a feature key by ...

  • Avaya NN43113-101 - page 265

    Additional features 265 2. Press the Up/Down navigation key to highlight Speed Dial, Call Fo rward, or Send IM from the menu. Note: Presence and Do No t Disturb are not progr ammable by u sing the Copy key . Select 3. Press the Select context-sensitive soft key. Set 4. Choose one of the following: — Press the Up/Down navigation key to highlight t ...

  • Avaya NN43113-101 - page 266

    Additional features 266 Using Call For ward Use the Call Forward featur e to direct incoming calls to an alterna te destination. You can continue to make calls from the IP Deskphone but all incoming calls are redir ected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone receives the call displays the name an ...

  • Avaya NN43113-101 - page 267

    Additional features 267 Figure 42 on page 26 7 shows the incoming call display f or an incoming call. Figure 42: Incoming call displ ay for a forwarded call When the address or subje ct line is long, you can scroll by using the left and right navigation keys. Table 17 on page 267 describes the Privacy setting and the displa y for a forwarded call o ...

  • Avaya NN43113-101 - page 268

    Additional features 268 When you forw ard your calls to anot her user or IP Deskphone, you have the option to pr ogram the IP Deskphone to r emind you that incoming calls can be forwar ded. This notificati on is an audible signal you h ear when you go off hook and a change to th e ring pattern when a call is incomi ng. T o activate or deactivate th ...

  • Avaya NN43113-101 - page 269

    Additional features 269 Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forw ar d th e call. T o forward your calls or change t he numbe r where calls are forwarded: CallFwd 1. Press the CallFwd cont ext-sensitive sof t key. 2. Enter the phone number or SIP address where you want to forw ard your calls. Forwrd Clear Ba ...

  • Avaya NN43113-101 - page 270

    Additional features 270 T o deactivate Call Forward: Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. T o enable Do Not Disturb: Disable Back 1. Choose one of the following: — Press the Disable context-sensitive soft key to de activat ...

  • Avaya NN43113-101 - page 271

    Additional features 271 T o disable Do Not Disturb: Configuring a Presence state Configure a presen ce state to enable other users to see information about your availability. You ca n select from a list of pre-made messages or create a new message to display for your presence state. T o select a Presence st ate: Ok 3. Press the Ok context-sensitive ...

  • Avaya NN43113-101 - page 272

    Additional features 272 Change Back 2. Choose one of the following: — Press the Change context-sensitive soft key to chan ge your current presence state. Press the Back context-sensitive soft key to return to the Home screen. 3. Press the Up/Down navigation key to highlight either: — Connected — Unavailable Select Back 4. Choose one of the fo ...

  • Avaya NN43113-101 - page 273

    Additional features 273 You can choose a more detailed messag e for other user s to see , or you ca n se le ct None if you do not want to prov ide additional information. 5. If you chos e Connected in s te p 2, pr e ss the Up/Down na vigation key to highlig ht one of the following det ails: —N o n e —A w a y — Out to Lunch — Be Right Back I ...

  • Avaya NN43113-101 - page 274

    Additional features 274 Adding a new Presence state message You can ad d a new Presence state messag e. T o add a new Presence st ate message: Select Add Back 6. Choose one of the following: — Press the Select context-sensit ive soft key to select the Presence de tail and move to the confirmat ion screen. — Press the Add context-sensitive sof t ...

  • Avaya NN43113-101 - page 275

    Additional features 275 Configuring Privacy settings You can restrict ca ller information coming to the IP Deskpho ne or caller information leavi ng the IP Deskphone. You can restrict th e name, SIP address, or both from appearin g on the screen. Incoming call privacy You can restrict th e information for incoming calls to your IP Deskphone by conf ...

  • Avaya NN43113-101 - page 276

    Additional features 276 T o configure Incoming Call Privacy: Prefs 1. Press the Prefs context-s en sitiv e so ft key, select Misc Options , and then Incoming Privacy from the me nu. Change Back 2. Choose one of the following: — Press the Change context-sensitive soft key to chan ge the Incoming Privacy restrictio n to th e hig hlig hte d restrict ...

  • Avaya NN43113-101 - page 277

    Additional features 277 Outgoing call privacy You can restrict th e information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. T o configure Outgoing Call Privacy: Multiple Appearance Director y Number Multiple Appearance Dir ectory Number (MADN), also known as Bridge Line Appearance , and usin g Single ...

  • Avaya NN43113-101 - page 278

    Additional features 278 but only on e call can be a ctive at a time. However, other clients that are part of the same MADN line can join the active call by going o ff hook. Y ou can prevent others from joining the call by using the MADN feature to make the call private. T o make the call private you dial a special code (V ertical Service Code) so t ...

  • Avaya NN43113-101 - page 279

    Additional features 279 Figure 43: MADN SCA shared line not a ctive Figure 44: MADN SCA shared line ac tive ...

  • Avaya NN43113-101 - page 280

    Additional features 280 Audio Codecs This feature allows yo u to sp ec ify a cod e c to whic h you can switch to during an active call. You can use the Preferences menu to modify the order of p reference of th e codecs betw een calls. You can select an audio codec by name durin g a call, or while the handset is idle. The Audio Codecs fea ture also ...

  • Avaya NN43113-101 - page 281

    Additional features 281 • MoveDwn —to move the h ighlighted codec down in the list. • Back —to return to the Audio Codec screen. The Audio Codec Ord er ing scre e n allo ws yo u to m od ify th e or de r of preference of the codecs. You can re order the preferences, and the changes to the ordering are saved. PC Client softphone in terworking ...

  • Avaya NN43113-101 - page 282

    Additional features 282 • Allow Address —to edit the list of address. The following context-sensitive soft keys are available for the Answer- Mode Settings p age: • Change —to open the Allow Mode Settin gs page if option 1 is selected. Allows you to open the Allow Domain pag e shown if option 2 is selected. • Back —to return to the Fe a ...

  • Avaya NN43113-101 - page 283

    Additional features 283 • Back —to return to the previous screen. The Allow Addresses screen displa ys the dom ain s an d SIP ad dres ses in a list. If the list is long, you can scroll do wn the screen until you have reached the last entry. The following context-sensitive soft keys are ava ilable for the Allow Addresses p age: • Add —to add ...

  • Avaya NN43113-101 - page 284

    Multiuser 284 Multiuser The Multiuser feature allo ws multiple SIP user accounts to be active on the IP Deskph one at the same time. This allows a s ingle IP Deskpho ne to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, ...

  • Avaya NN43113-101 - page 285

    Multiuser 285 Initial login For an initial login, you must enter a user name and password an d specify your login t o either be perm anent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains. You can change the la nguage used ...

  • Avaya NN43113-101 - page 286

    Multiuser 286 Figure 46: Secondary Login screens You can specify th e Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is r eached on concurrent logins, then the selected login command displays an error message. The initial login message login in process displays during the login ...

  • Avaya NN43113-101 - page 287

    Multiuser 287 Logging out The logout c ommand prom pts you to se lect an accoun t, asks for confirmation, then proceeds to log out the account. Logg ing out an account free s the correspond ing Line key. Logg ing out does not requ ire a password. For more information abo ut logging out, see ““Logging off from the IP Deskphon e” on page 85 . F ...

  • Avaya NN43113-101 - page 288

    Multiuser 288 Secondar y account l ogout You can log out of a secondary account by se lecting the secondary account in the Logout Select User screen. This causes the secon dary account to be removed from the au tologin list. If you res tart the IP Deskphone, the secondary accoun t is not logged back in. Ser ver failover If the connectio n to your a ...

  • Avaya NN43113-101 - page 289

    Multiuser 289 Upgrade impacts to user profiles In previous releases of the IP Deskphon e software, user profiles were associated to user names rather tha n accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgrade d to SIP Release 3.x software, the IP Deskph one ma y co ntain user pr ofiles with old ...

  • Avaya NN43113-101 - page 290

    Multiuser 290 associated to the user2 accoun t; therefore a new profile is created. Not all the information in old p rofiles is preserved. The prefer ence settings (for example, voice mail ID) are discarded in the upgra de. Line keys Each registered user is associated to a se parate line key. Each line key displays the nam e of th e re gis te re d ...

  • Avaya NN43113-101 - page 291

    Multiuser 291 Figure 48: IIP Deskphone with Expansion Module and multiple a ccounts Pressing a line key either brings up a dialin g prompt, initiates a call to a pre-selected target, or answer s an incoming call. For mo re in formation see ““Making a call” on pa ge 292 . At select account prompts (such as the Logout screen and User Settings s ...

  • Avaya NN43113-101 - page 292

    Multiuser 292 MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of th e registered user accounts. The selected user acco un t de te rm ine s wh ich pr ox y is used , wh ich do m ain name is used for the call tar get if no ne was specified, who th ...

  • Avaya NN43113-101 - page 293

    Multiuser 293 Line Key 2. However, th ere are cases where pressin g a Line Key does not initiate dialing (for example, Addr ess Book in Select mode ). While the outgoing call is ringing, t he selected account is d isplayed on screen on a From: line. Receiving a call When you receive an incoming cal l , the displayed information shows which account ...

  • Avaya NN43113-101 - page 294

    Multiuser 294 The active call is affected by operations su ch as transfer o r call parking. One exception is the New Call action, which uses the pr imar y account by default; this can be overridden by pressing anoth er line key to initiate the call. Joining calls into a specific conferen ce always uses the confer ence server of the primar y account ...

  • Avaya NN43113-101 - page 295

    Multiuser 295 Menu features The IP Deskphone menu displays are customized to match the se rvice package of th e active account tha t is accessing the menu. In most cases, menus are accessed from the Id le screen and the primary account is active. For exam p l e, you ca n on ly use the Retrve cont ext -s en sitiv e sof t key to retrieve a parked cal ...

  • Avaya NN43113-101 - page 296

    Multiuser 296 V oice Mail settings Voice Mail Settings is located under User Settings . You can program different voice mail addresses and ID s for each account. To access the voice mail of a secondary account, press the line ke y of the secondary account to obtain a dial prompt, an d th en press the VMail context- sensitive soft key. Waiting messa ...

  • Avaya NN43113-101 - page 297

    Multiuser 297 used. When accounts are registered on differe nt domains, you can only program and use speed dial keys with targets that are r eachable on the domain of the se condary account. It is possible to prog ram and use speed dial keys with targets that are only reacha ble on the domain of a secondary account. The Speed Dial keys always uses ...

  • Avaya NN43113-101 - page 298

    Multiuser 298 select a target, press Select , then press Send , then the line key that was originally pressed dete rmines the account.) Address books Each profile contains a loca l address book, which is indepe ndent from all network address books. Accessing the Address Book in view mode (by pressing the Directory hard key from the Id le screen) di ...

  • Avaya NN43113-101 - page 299

    Multiuser 299 Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to pla ce all accoun ts in DND mode. Selecting an option requests you to confirm the ope ration before proce edin g. The option all is highlighted by default. Activatin ...

  • Avaya NN43113-101 - page 300

    Multiuser 300 Call Forwarding Selecting the Call Forward command from the Servic es menu prompts you to spec ify which accoun t must be plac ed in Call Forwar d mode. The option forward all places all accounts in Call Forward mode in one operation an d th e op tio n forward none deactivates Call Forward for all accounts at onc e. The following scen ...

  • Avaya NN43113-101 - page 301

    Multiuser 301 • If not, Call Forward is ac tivated for all accoun ts using the key 's target. For both single and all keys, you can treat the ke y as a toggle. If no Call Forward or DND operatio ns are selected, pressing the key switches one or all accoun ts between forwa rding to the key's t arget and no t forwarding states. The Call F ...

  • Avaya NN43113-101 - page 302

    Multiuser 302 • If not, all accounts are configured to the progra mmed presence state. As with Call Forwarding keys, this a llows Presence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automa tically (for exampl e, On The Ph one). All states are applied by sending a messag e t ...

  • Avaya NN43113-101 - page 303

    Multiuser 303 Figure 51: Per-account notifications It is possible for the same event to occur for multiple accoun ts at the same time. In this ca se, they are displayed one after the other. Account Selection There are a numbe r of scen arios where you are promp ted to select an account (fo r example, log out, per-acc ount settings, programming ke y ...

  • Avaya NN43113-101 - page 304

    Advanced features 304 Advanced features The following chapter describes the fo llowing advanced features: • “Viewing the IP Deskphone infor mation” on page 304 • “Accessing the services menu ” on page 305 • “Network m enu” on pa ge 316 • “USB flash drive” on page 317 • “Customizable Banne r for login” on page 320 • ? ...

  • Avaya NN43113-101 - page 305

    Advanced features 305 •F e a t A c t v • Srv Pkg Location Press the Details context-sensitive soft key t o show: • Primary User • Primary Domain •M A C •I P • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: Y ou cannot make any changes to the setting fr om this menu ...

  • Avaya NN43113-101 - page 306

    Advanced features 306 3. Logout— use to logoff the IP Desk ph one. For more information, se e “Logging off from the IP Deskpho ne” on page 85 . 4. Check for Up dates—use to check fo r the latest firmware update for the IP Deskphone. For more information, see “Checking for updates” on page 306 . 5. Reset Phone— use to perfo rm a reset ...

  • Avaya NN43113-101 - page 307

    Advanced features 307 Switching the proxy When you switch proxy, you change the domain to which the IP Deskphone connects. T o switch the proxy: Yes No 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest firmware update for your IP Deskp hone. — Press the No context-sensitive soft key to return to the ...

  • Avaya NN43113-101 - page 308

    Advanced features 308 5. Use the dialpad to enter your passwor d. Ok Back 6. Choose one of the following: — Press the Ok context-sensitive sof t key. — Press the Back context-sensitive soft key to return to the previous menu. Yes No The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the ...

  • Avaya NN43113-101 - page 309

    Advanced features 309 9. Choose one of the following: — Press the Domains context- sensitive soft key to chang e the current dom ain. — Press the Done context-sensitive soft key to keep the existing configurations and return to the User Login screen. 10. Press the Up/Down navigation key to highlight the new domain you want to use. Select Back 1 ...

  • Avaya NN43113-101 - page 310

    Advanced features 310 Resetting the IP Deskphone You can use this fe ature to reset t h e phone without unp lugging the power cable. T o reset the IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone . Select 2. Press the Select context-sensitive soft key. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee ...

  • Avaya NN43113-101 - page 311

    Advanced features 311 Erasing the user data The IP Deskphone stores user files th at you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—dow nloaded tones or audi o ale rt s 3. Languages—d ownloaded language files 4. System file—IP Deskphone syst em co nfiguration file (Deleting this file returns ...

  • Avaya NN43113-101 - page 312

    Advanced features 312 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c or numeric input. 4. Use the dialpad to enter your passwor d. Ok Back 5. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu. 6. Press the Up ...

  • Avaya NN43113-101 - page 313

    Advanced features 313 T o delete a user profile: Select Delete Exit Back 7. Choose one of the following: — To enter the sele ct ed folder, press the Select context-s ensitive soft key. — T o delete contents of the sele cted folder , press the Delete context- sensitive soft key . Note: Folders cannot be deleted because they are on the IP Deskpho ...

  • Avaya NN43113-101 - page 314

    Advanced features 314 T o delete a sound file: T o delete a language file: 3. Log off or restart the IP Deskphone to complete the process. 1. Press the Up/Down navigation key to highlight the so und file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted sound f ...

  • Avaya NN43113-101 - page 315

    Advanced features 315 T o delete a log file: Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu. 1. Press the Up/Down navigation key to highlight the log file you want to delet ...

  • Avaya NN43113-101 - page 316

    Advanced features 316 T o delete the system file without dele ting the user profile: T o delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administr ation password to access the items. For more in formati on on how to access the network menu items, se e SIP Soft ...

  • Avaya NN43113-101 - page 317

    Advanced features 317 The following Ne twork menu items are available: • Server Settings—to select and edit doma ins • Device Settings—to configure the ne twork settings • Diagnostics—to run a trace ro ute or send a ping to diagno se the network c onnection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Stati ...

  • Avaya NN43113-101 - page 318

    Advanced features 318 • To support file transfer between the PCs and the IP Deskphone to upload specific files or prefer ences into the I P Deskphone. • To backup data stored in th e IP Deskphone. Presence of USB flash drive Navigate through the menus Services , Phone Information , USB to verify the presence of the USB flash drive a ttached to ...

  • Avaya NN43113-101 - page 319

    Advanced features 319 Figure 52: USB devices: US B port disabl ed screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if th e device is locked. An unsupported device is enumerat ed if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device informat ...

  • Avaya NN43113-101 - page 320

    Advanced features 320 Figure 53: USB devices: Phone information screen Customizable Banner for login If a login banner with login banner text is configured , the IP Deskphone displays the banner text on the screen as the user logs on . Changing the IP Deskphone configured languag e does not change the banner text language . The banner appears only ...

  • Avaya NN43113-101 - page 321

    Advanced features 321 Figure 54: Login banner screen You can dismiss the banner screen. While you dism iss the banner screen, the IP Deskphone switches to DND mode until the bann er is dismissed. Ou tgoing or inco ming calls are not allowed othe r than emergency calls until you dismiss the banner. You can see pop- up messages or prom pts on th e bo ...

  • Avaya NN43113-101 - page 322

    Advanced features 322 Figure 55: Phone Information Details screen The Phone information de tails list the following: • Primary User : Primary Logge d in User name. • Primary Domain : Primary login domain. • MAC : Device MAC address. • IP : IP Deskphone IP Address • Device Licensing/Token usage informat i on : License or token usage inform ...

  • Avaya NN43113-101 - page 323

    Advanced features 323 screensaver timer to turn off, and activates the previously- s elected screensaver. Figure 56 on page 32 3 displays the menu with the option of selecting th e display screensa ver. Figure 56: Display s creensaver screen Select the Display Screensaver menu i tem to display the screen sa ver settings screen. The screensaver sett ...

  • Avaya NN43113-101 - page 324

    Advanced features 324 The following are the items on the displayed list: • Mode —to enable or disable th e screensaver and choose if the screensave r is to be passw ord protecte d. • Delay —to set the time delay before the screensaver is invoked. • Image —to select the background image to displa y when the screensaver is active. • Tex ...

  • Avaya NN43113-101 - page 325

    Advanced features 325 • Enable (no password) —to enable the screensaver with a password free mode. • Enable (with password) —to enable the screensave r with a password mode. The following are the options available fo r the screensaver settings menu: • Select —to select the currently h ighlighted setting. • Back —to dismiss th e scre ...

  • Avaya NN43113-101 - page 326

    Advanced features 326 Figure 60: Screensaver ena bled message Note: If the device configuration does not allow the use of a password free screensaver , this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the passw or d be fo re logg in g in. The screen lets you launch the user- defined pa ...

  • Avaya NN43113-101 - page 327

    Advanced features 327 The options, which are available for the Enable (with password) mode are as follows: • Ok —Screensaver enabled message appears if the passwor d is valid. Invalid passwor d me ss ag e ap p ea rs if the pa sswo r d is inva lid. • 123/abc —to toggle input mode between nu meric or alphabet. • Set —context-sensitive sof ...

  • Avaya NN43113-101 - page 328

    Advanced features 328 soft key invokes a pass word inpu t scr ee n. The pa ssw ord must be correctly entered to cancel the screen saver. If you enable the scree n sa ve r w ith no password mode: • Any user interacti on, key presses, mouse movement, or incomi ng call cancels the screensaver (without requiring a user password). This includes pressi ...

  • Avaya NN43113-101 - page 329

    Advanced features 329 • The Networ k menu is accessib le to administrators (double press of the services key) ev en w he n the scr ee ns aver is active. • If user-define d pass wo rd s are allo wed , a me ch an ism to dis ab le th e screensaver (allowing the administrator to reset the user -defined password) is accessible through the netwo rk m ...

  • Avaya NN43113-101 - page 330

    Advanced features 330 Figure 63: Displa y menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File Sy stem. Selecting an image screen Select an image from a list of images currently sto red on the Flash File System of the device. 1. To select backg round image, press the Prefs con ...

  • Avaya NN43113-101 - page 331

    Advanced features 331 After you select the background image you want to use, the conf irmation screen appears. Figure 65 on page 33 1 displays the selected image in the background and the message to press OK to keep the selected image. Figure 65: Background confirmation screen Note: If the selected image is not effective , you need to cancel the se ...

  • Avaya NN43113-101 - page 332

    Advanced features 332 feature keys based o n an existing director y Address book group:” on page 332 . To view existing groups in your address book if you selected Groups as the source d ata for the bulk key cre ation, see “To view existing groups in your address Book if you selected Gro ups:” on page 334 . • to view the existing groups you ...

  • Avaya NN43113-101 - page 333

    Advanced features 333 Select 5. Press the Select context-sensitive so ft key. The Create keys screen app ears. 6. Press the Up/Down navigation key to highlight the type of programme d keys you want to create by bulk c ommand. You can choose one of the following options: — Speed Dial — Send IM — Call Forward Select Back 7. Choose one of the fo ...

  • Avaya NN43113-101 - page 334

    Advanced features 334 You can view existing grou ps in your address book if you selected Groups as the source data for the bulk key cr eation. T o view existing group s in your address Book if you sele cted Group s: Select Back 9. Press the Select context-sensitive soft key. — If you choose Friends , the bulk key creation process begins. — If y ...

  • Avaya NN43113-101 - page 335

    Advanced features 335 Note: After you se lect from one of your existing groups, the bulk creation of the keys ha pp e ns auto mat i ca lly . Viewing the existing g roup s you have in your Address Book Select Back 2. Choose one of the following: — Press the Select context-sen sitive soft key to begin the bulk key creation pr ocess for the selected ...

  • Avaya NN43113-101 - page 336

    Advanced features 336 Select Back 4. Choose one of the following: — Press the Select context-sen sitive soft key to choose the group you want to vi ew (for exampl e, if you choose personal, only address book entries that are part of the group personal are displayed). You are presen te d with the list of contacts currently part of the group you se ...

  • Avaya NN43113-101 - page 337

    Advanced features 337 T o add a new cont act to your Address Book After the screen displays the details of the selected address bo ok entry, you can do the following: SendIM Edit Back — Press the SendIM context-sensitive soft key to display the address book entry details for the selected entry. —P r e s s t h e Edit context-sensitive soft key t ...

  • Avaya NN43113-101 - page 338

    Advanced features 338 Next Back 4. Choose one of the following: — Use the dialpad to enter a phon e number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No Back 5. Do one of the following to complete the entry: — ...

  • Avaya NN43113-101 - page 339

    Advanced features 339 T o add a new group: Select Edit Add Back 7. Choose one o f the following op tions: — Press the Select context-sensit ive soft key to assign your new address book entry to the group th at you selected. —P r e s s t h e Edit context-sensitive soft key to modify the name of an existing group. —P r e s s t h e Add context-s ...

  • Avaya NN43113-101 - page 340

    Advanced features 340 Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot mo dify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of th e Speed Dial List. Invocation of the speed dial list is si milar to other feature key invocation. The speed dial lis ...

  • Avaya NN43113-101 - page 341

    Advanced features 341 The following is the icon for the Speed Dial List key. After you press the feature key provisio ned as a Speed Dial Lis t, the list of Speed Dials configur ed app ea rs on the scr ee n and the yo u can select a n item from that list to invoke a Speed Dial. If the speed dial list is empty, or results in being empty due to conte ...

  • Avaya NN43113-101 - page 342

    Advanced features 342 • Exit — screen dismisses without invo king a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regu lar speed dial keys instead of speed dial list entries. To make sure that this flag is co nfigured for programmed speed dial keys the screen in F i gure 68 on page 342 appears as the last step ...

  • Avaya NN43113-101 - page 343

    Advanced features 343 • Selection/invocation of a Speed Dial List entry places the A -B call on hold and plac e another ou tgoing call to U RI specified in th e Speed Dial List entry, let's say C. • When the A-C call completes, if the auto retrieve flag is enabled f or the Speed Dial, then the IP Deskpho ne attempts to tak e call A-B off h ...

  • Avaya NN43113-101 - page 344

    Advanced features 344 The following are the options availab le for the Root screen: • Select —use to enter the selected folder. • Delete —prompts you to delete contents of selected folde r (fold ers are not deleted bec a use the y ar e on the IP De skp ho n e) . • Exit —If you are at the root folder of the flash disk, the screen is dism ...

  • Avaya NN43113-101 - page 345

    Advanced features 345 Figure 71: File manager device br owsing screen ...

  • Avaya NN43113-101 - page 346

    Advanced features 346 The file manager browsing screen provide s the following options: Note: The context-sensitive sof t keys change based on the selected item on the screen. • Select —to enter into the selected folder. • Back —to return to th e previous screen • Delete : — If you select a file, it prompts fo r deletion and delet es fi ...

  • Avaya NN43113-101 - page 347

    Advanced features 347 Figure 72 on page 34 7 displays the message to select the destination folder. Figure 72: Select destina tion The following are the options availab le for the Select Destination screen. • OK —to ente r in to the select ed folder. • Back —to return to the previous screen. After you have co nfirmed to send a f ile from th ...

  • Avaya NN43113-101 - page 348

    Advanced features 348 Figure 73: File Ma nager Select Des tination screen Note: The context-sensitive sof t keys change based on the selected item on the screen. Select —to enter the selected folder. Done —to configure the current location as the destination for the send and initiates copy oper ation. Back —to return to the previous screen. ...

  • Avaya NN43113-101 - page 349

    Advanced features 349 Notes on File Manager General notes for File Manager are as follows: • Selection of the .. item (or Back context-sensitive soft key) moves you one level up which results in going o ff the device and onto the select de vice screen in some cases. In the case of the current selection being a sub folder, the selection of .. or t ...

  • Avaya NN43113-101 - page 350

    Advanced features 350 image file copies the images directory of the flash file system on the IP Deskphone. • A success message appears on the sc reen displaying that the file is copied to the IP Deskphone successfully. Figure 74 on page 350 displays a sample success message. Figure 74: Sample Succes s message for File Manager Operation Note: Afte ...

  • Avaya NN43113-101 - page 351

    Advanced features 351 Scenario 2 - If you want to c opy the ring tone f rom the IP Desk phone into the USB drive: • Log into the device and plug the USB fla sh drive into the USB port of the IP Deskphon e. • Press the Services hard key and choose File Manager . • Select the IP Deskphone from the sele ct device screen. • The contents of thei ...

  • Avaya NN43113-101 - page 352

    Visual indicators 352 V isual indicators The IP Deskphone uses visual indicato rs or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons Table 18 o ...

  • Avaya NN43113-101 - page 353

    Visual indicators 353 Do Not Disturb Call Forward Speed Dial list Send IM Instant M essaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New T able 18: Display screen icons (Part 2 of 3) Component Icon ...

  • Avaya NN43113-101 - page 354

    Visual indicators 354 V isual Alerter/Message W aiting Indicators The red LED light at the top right of the IP Deskp hon e lights to indicate incoming calls or when a caller leaves you voice mail. The b lue LED light at the top left of the IP Deskphone lights to indica te when you receive a new Instant Message or when unread Instant Messag es are p ...

  • Avaya NN43113-101 - page 355

    Visual indicators 355 Table 19 on page 355 lists the visu a l indica to r an d the LED stat us. T able 19: V isual Alerter/Message W aiting Indicator LED Visual in dicator LED stat us Red LED Voice mail left by ca ller Steady red light until message is reviewed. Incoming call (ph one ringing) Fast blinking red light. Blue LED New Instant Message re ...

  • Avaya NN43113-101 - page 356

    Visual indicators 356 ...

  • Avaya NN43113-101 - page 357

    Multi-Level Precedence and Preemption 357 Multi-Level Precedence and Preemption Over view The Multi-Level Preceden ce and Preem ption (MLPP) service functionality allows you to place calls at vary ing levels of pr ecedence; that is, you can specify the precedence level of each call you place. Higher prec edence calls pree mpt those lower in precede ...

  • Avaya NN43113-101 - page 358

    Multi-Level Precedence and Pree mption 358 Other MLPP service features The MLPP service also inclu des the following features: • Call Origination Busy • Re-authoriza tion • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origina tion Busy fea ture pr ev ents in coming calls fro m disrupting your outbound call add ress e ...

  • Avaya NN43113-101 - page 359

    Multi-Level Precedence and Preemption 359 Making a call with MLPP If your IP Deskphone is configured for MLPP, the displa y screen is enhanced for ma kin g an d re ce ivin g pr ec ed en ce calls. The r e ar e sev er al ways to make outgoing calls from your IP Deskphone with MLPP, as follows: • Make a call by going off- hook. • Make a call by us ...

  • Avaya NN43113-101 - page 360

    Multi-Level Precedence and Pree mption 360 and you can select the precedence of the call by pressing the Prec soft key. Note: Y ou can press the Good-bye key at an y time to disconnect from the call. 1. Go off-hook and press the Op tions soft key. See Figure 76 . Figure 76: Options soft key The Options menu is displayed. See Figure 77, "O ptio ...

  • Avaya NN43113-101 - page 361

    Multi-Level Precedence and Preemption 361 Figure 77: Options menu 2. Use the up and down navigation keys to select Preceden ce Level and then press the Select soft key. The Precedence Level screen is displayed . An example is shown in Figure 78 . Figure 78: Prec edence Level menu example ...

  • Avaya NN43113-101 - page 362

    Multi-Level Precedence and Pree mption 362 3. Use the up and down navigation keys to select the de sired precedence level and th en press the Select soft key. 4. Dial the dest ination of the ca ll and press the Send soft key. See Figure 79 . Figure 79: Off-hook scr een with dialed destin ation and precedence Alternatively, press the Redial soft key ...

  • Avaya NN43113-101 - page 363

    Multi-Level Precedence and Preemption 363 Figure 80: Outgoing call Making an MLPP call usi n g Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interf ace. including the Inbox/Ou tbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbo x key, or the Directory key to access ...

  • Avaya NN43113-101 - page 364

    Multi-Level Precedence and Pree mption 364 Making an MLPP call from a received Instant Message 1. Navigate to the Instant Messa ge (IM) inbox by pressing the Msgs context -sensit ive soft ke y; then select Inst ant Messaging from the menu. Alternatively, press the Expand fixed key. 2. Press the navigational up a nd down keys to highlight an I M fro ...

  • Avaya NN43113-101 - page 365

    Multi-Level Precedence and Preemption 365 Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook scre en containing the address in the idle screen and the p recedence option. See Figure 83 . Figure 83: IM screen with preced ence option ...

  • Avaya NN43113-101 - page 366

    Multi-Level Precedence and Pree mption 366 5. Press the Prec soft key and navigate to the desire d precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making a call by using a programmed speed dial key 1. Press the pre-prog rammed speed dial key. 2. Go off-hook. The IP Deskphon ...

  • Avaya NN43113-101 - page 367

    Multi-Level Precedence and Preemption 367 Incoming calls with precedence Four types of incoming calls with preced ence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence c all without subje ct 4. Redirected precedence c all with subject Note: When there is a call with an incoming precedence ...

  • Avaya NN43113-101 - page 368

    Multi-Level Precedence and Pree mption 368 Figure 85: Incoming prece dence call with subjec t Incoming redirected precedence call display The first line of the IP Deskphone a lways displays the ca ller's information (From) with the ringing phone icon. The second line displays the preceden ce level. The third line displays the original person w ...

  • Avaya NN43113-101 - page 369

    Multi-Level Precedence and Preemption 369 Consultative transf er When doing a consultative call transfer, the Call Ser ver does not know if the precedence of the transfe rred call can be re-used. Therefor e you can only use a precedence level that you are author ized to use. You may want to transfer the call with a preceden ce level hig her than th ...

  • Avaya NN43113-101 - page 370

    Multi-Level Precedence and Pree mption 370 Example : There are 4 incoming calls in th e following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4. Caller D, Priority (n ewest or just coming) The calls are pres ...

  • Avaya NN43113-101 - page 371

    Multi-Level Precedence and Preemption 371 Order of call preemption The following is the order of call pr eemption: 1. the lowest pr ecedence call 2. If there are multiple calls on the same precedence level, then the following ord er is used a. any outgoing call that is unanswered b. the oldest incoming call th at is unanswered c. the oldest held ca ...

  • Avaya NN43113-101 - page 372

    Multi-Level Precedence and Pree mption 372 While a call is on hold 1. Preemption tone is play ed through the Handsfree sp ea ke r for three seconds. 2. The preempting call presen ts with the appropriate r inging. 3. The new pree mption precedence call screen is displayed. An incoming call is ringing 1 . The preempting call presents with the appropr ...

  • Avaya NN43113-101 - page 373

    Multi-Level Precedence and Preemption 373 Figure 86: Preemption ac knowledgement screen External preemption The IP Deskphone supports preemption fr om external sources. ...

  • Avaya NN43113-101 - page 374

    Multi-Level Precedence and Pree mption 374 The following table describe s the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented cu rrent calls and no call appeara nces are available. T able 21: When a preemp tion call is received from an external sourc e Call st ate Preemption ...

  • Avaya NN43113-101 - page 375

    Multi-Level Precedence and Preemption 375 Call Origination Busy When Call Origination Busy is enabled , incoming calls are prevented from disturbing you when you are in the process of making an outbound call. When your IP Deskphone is on-hoo k or off-hook and you enter th e first digit or characte r, then any call that comes in during the entry seq ...

  • Avaya NN43113-101 - page 376

    Multi-Level Precedence and Pree mption 376 Incoming call while dialling out bound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone. Your dial pad entry sequence is not interrupted. The incoming c ...

  • Avaya NN43113-101 - page 377

    Multi-Level Precedence and Preemption 377 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during th is time is not presented. If the held call is lower in precedence than the incoming call, the h eld call can be ...

  • Avaya NN43113-101 - page 378

    Multi-Level Precedence and Pree mption 378 • you decide to cancel dialing and the IP Deskpho ne goes back to the idle screen again. This allows the incomin g call to be pr esente d if the incoming call has not hung up .You can decid e to answer the n ew incoming call. Re-authorization While you are logged in to your IP Deskphone, the administrato ...

  • Avaya NN43113-101 - page 379

    Multi-Level Precedence and Preemption 379 Conference ca ll (Ad- hoc conference) Available. Th e precedence level of the conference is the greatest of all the join ed calls. Call Waiting Disabled Not available when MLPP is enabled. Multiuser When MLPP is enabled, only one user can be logged on to the IP Deskphone. If an MLPP user is logged on to the ...

  • Avaya NN43113-101 - page 380

    Multi-Level Precedence and Pree mption 380 ...

  • Avaya NN43113-101 - page 381

    Quick reference 381 Quick reference This section prov ides a qu ick re fe re nc e gu ide for the Avaya 1140E IP De skphone. See the f ollowing sections fo r more information: • “Fixed keys” on page 381 • “Commonly used functions” on p age 383 • “Context-sensitive so ft keys” on page 386 • “Display screen icons” on p age 390 ...

  • Avaya NN43113-101 - page 382

    Quick reference 382 Access your outbox to view all calls made and to place a call to a previously call ed contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlighted menu items an d to set pr ef er en ce s. Th e ...

  • Avaya NN43113-101 - page 383

    Quick reference 383 Note: The abc/123 context-sensitive soft key toggle s between alphabetic and numeric inp ut. When the context-sensitive sof t key label is abc , you can enter alphabetic text and when the con- text-sensitive soft ley label is 123 , yo u can enter numbers. Commonly used functions Procedures for the most commonly used fu nctions a ...

  • Avaya NN43113-101 - page 384

    Quick reference 384 1. Press the Services hard key and then select Logout . 2. Press the abc/123 context-sensitive sof t key to toggle between alphabet and num eric input. 3. Press Logout context-sensitive key . Making a call • Lift the Hand set or press the Headset key , Handsfree key or the Line key and enter the SIP address or ph one number an ...

  • Avaya NN43113-101 - page 385

    Quick reference 385 T o make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergen cy number . • Press the Handsfree key and dial the emergency number . • Press the Headset key and dial the emergency number . ...

  • Avaya NN43113-101 - page 386

    Quick reference 386 Context-sensitive soft keys The following context-sensitive key menus ar e provided below: • “Idle phone display” on p age 386 • “Active call display” on page 389 Idle phone display Initiating a conference ca ll 1. During a call, pre ss th e Conf Context-sensitive sof t key . 2. Enter the SIP address or phone num ber ...

  • Avaya NN43113-101 - page 387

    Quick reference 387 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . More… context-sensitive sof t key menu (second) ScrnSvr Presnce Prefs More ... Redial or NewCall Redial the last dia ...

  • Avaya NN43113-101 - page 388

    Quick reference 388 Retrve Retrieve parked ca lls (local and server p arked calls only). ScrnSvr Activate the screensa ver (only if th e screensaver feature is enab led). Presnce Configure the presence status for your IP Deskphone. Prefs Display the Pr eferences menu. 1. Display —Adjust screen display settin gs. 2. Audio —Adjust tones and volum ...

  • Avaya NN43113-101 - page 389

    Quick reference 389 Active call display When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . Conf T rans Audio Mo re ... More… context-sensitive soft key menu (first) NewCall P ark Retrve M ...

  • Avaya NN43113-101 - page 390

    Quick reference 390 Display screen icons The table below provides a list of the follo wing display screen icons: • Call st ate —Icons to indicate the Call state of your phone. • Inst ant Messaging —Icons displayed when you view your instant message log. The icon appears beside each IM to indicate the st atus. • Inbox— Icons to indicate ...

  • Avaya NN43113-101 - page 391

    Quick reference 391 On hook On the phone On hold Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Inst ant messaging Icon New , unread Read Replied to Send IM Inbox Icon ...

  • Avaya NN43113-101 - page 392

    Quick reference 392 Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Te r m i n a t e d Connected Inactive (only available if auto presence is activated) Unavailable Busy , or Offline Active Available ( only available if auto presence is activated) On the Phone (only available if auto pres- ence is act ...

  • Avaya NN43113-101 - page 393

    Third party terms 393 Third par ty terms Third Par ty T erms for A vaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code form ...

  • Avaya NN43113-101 - page 394

    Third party terms 394 * National Center for Biotechnology Information * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/datab ...

  • Avaya NN43113-101 - page 395

    Third party terms 395 allowed. Preamble The licenses for most softwa re are designed to take away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to sh ar e and change fre e software--t o ma ke sure the software is free for all its users. This General Public License applies to ...

  • Avaya NN43113-101 - page 396

    Third party terms 396 portion of it, either verbatim or wit h modifications an d/or translated into another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ...

  • Avaya NN43113-101 - page 397

    Third party terms 397 Thus, it is not the intent of this secti on to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the ...

  • Avaya NN43113-101 - page 398

    Third party terms 398 have not signed it. However, nothing else grants you permission to modify or distribute the Program o r its derivative works. These actions are prohibited by law if you do n ot accept this L icense. Ther efore, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is ...

  • Avaya NN43113-101 - page 399

    Third party terms 399 incorporates the limitation as if writte n in the body of this Lice nse. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Eac ...

  • Avaya NN43113-101 - page 400

    Third party terms 400 Terms to Your New Pr ogr ams If you develop a new program, and yo u want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to att ...

  • Avaya NN43113-101 - page 401

    Third party terms 401 Zlib The following component is licensed un der zlib lic ense: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general p urpose compre ssion library version 1.2.4, March 14th , 2010 Copyright (C) 1995-2010 J ean-loup Gailly and Mark This software is provided 'as-is' , without a ny express or im ...

  • Avaya NN43113-101 - page 402

    Third party terms 402 COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional no tices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, thr ough 1.2.34, December 18, 2008, are Copyri ght (c) 2004, 2006-2 008 Glenn Randers- Pehrson, and are distributed according to the same discla imer an ...

  • Avaya NN43113-101 - page 403

    Third party terms 403 Greg Roelofs Tom Ta nner libpng versions 0.5, May 1995, through 0.88, Janu ary 1996, are Copyright (c) 1995, 199 6 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright an d license, "Contribut ing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat ...

  • Avaya NN43113-101 - page 404

    Third party terms 404 Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initia tive. Glenn Randers-Pehrson glennrp a t users.source forge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed un der kern_random license: Kern_random Copyri gh ...

  • Avaya NN43113-101 - page 405

    Third party terms 405 HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER WISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ." END OF TERMS AND CONDITIONS Wchar functions The following component is license d u ...

  • Avaya NN43113-101 - page 406

    Third party terms 406 USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER WISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The fol ...

  • Avaya NN43113-101 - page 407

    Third party terms 407 We specifically permit an d en co u ra g e the use of this software as the basis of commercial products, provided th at all warranty or liability claims are assumed by the product ven dor . END OF TERMS AND CONDITIONS T -Rex The following component is licensed un der the T-Rex license : T-Rex T-Rex License Copyright (C) 200 3- ...

  • Avaya NN43113-101 - page 408

    Third party terms 408 ...

  • Avaya NN43113-101 - page 409

    Terms you should know 409 T erms you should know 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the other two callers can speak togeth er. Alphanumeric Dialing Alphanumeric dialing re fers to the spelling of names or words by entering alphabetic charac te rs collocated with the numbers on the num ...

  • Avaya NN43113-101 - page 410

    Terms you should know 410 Categor y 5e (Cat5e) Most Cat5 cable manufactu red after 1996 also support s 1000BaseT (GigE) inst allations, and is designated Cat 5e. Normally , Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its asso ci ated connecting ha rdware capa ble of transmitting at speeds up to 2 00 MHz. Design ...

  • Avaya NN43113-101 - page 411

    Terms you should know 411 Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes . The Enter key duplicates the function of the context-sensit ive sof t keys Select, and Set. Expansion Module The Expa nsion Mo dule i s a hard ware accessory tha t connect s to the IP Deskphone and pro vides additio ...

  • Avaya NN43113-101 - page 412

    Terms you should know 412 Indicator This is an LCD or an LED signal that indicates the st atus of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your A vaya 1 140E IP Deskphone that connects to your Call Inbox. Multiple Appearance Director y Number (MADN) When multiple phones are configured with a MADN Single ...

  • Avaya NN43113-101 - page 413

    Terms you should know 413 Quit key This is a fixed key you use to exit an active m enu. Ringback/ring tone This is a sound indicating that a call you make is ring ing at its destination. Shift/Outbox This is a fixed key you can us e to connect t o your Call Outbo x. Session Initiation Protocol (SIP) Session Initiation Protoc ol is an telephony sign ...

  • Avaya NN43113-101 - page 414

    Terms you should know 414 Visual Aler ter/Message W aiting indicator This is an LCD or an LED signal that fl ashes to indi cate that a message is waiting or when th e ringer is on. ...

  • Avaya NN43113-101 - page 415

    Index 415 Index Symbols # Ends Dialing 67 Numerics 3-way calling 221 A Action key 34, 211 Active Call feat ures 210 Address Book 84, 162 Advance system features 304 Alphanumeric dialing 69 Answering a call 151 Audio key 35 B Backlight Screensaver 92 Bluetooth wireless technology 124 C Call Forward 266 Call Forward feature key program- ming 252 Call ...

  • Avaya NN43113-101 - page 416

    Index 416 411 Expansion Module for Ava ya 1100 Series IP Deskphones 243 External preemption 373 F Feature interactions with MLPP 378 Feature key auto-programming 259 Feature key options 243 Feature key programming 244 Feature keys 19 Feature Status Indica tor 199 Flash 357 Flash-Override 3 57 Friends feature 235 Friends list 236 G Global Search 177 ...

  • Avaya NN43113-101 - page 417

    Index 417 N Navigation key 20, 44 Network Menu 316 O Off-hook dialing 138 On hold 212 On-hook dialing 140 Outbox key 23 Outgoing call privacy 277 P Park Call 232 Park Call retrieval 233 Prec soft key 360, 363, 36 6 Precedence alerting tone 36 7 precedenc e call display 367 precedence call displa y, redirected call 368 Precedence Call Waiting tone 3 ...

  • Avaya NN43113-101 - page 418

    Index 418 V Visual Alerter 21, 35 4 Visual indicators 352 Voice Mail 27, 230 Volume adju stm e nt 96 Volume control 19 ...

Manufacturer Avaya Category IP Phone

Documents that we receive from a manufacturer of a Avaya NN43113-101 can be divided into several groups. They are, among others:
- Avaya technical drawings
- NN43113-101 manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya NN43113-101
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya NN43113-101.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya NN43113-101, service manual, brief instructions and user manuals Avaya NN43113-101. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya NN43113-101.

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A complete manual for the device Avaya NN43113-101, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya NN43113-101 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya NN43113-101.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya NN43113-101 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya NN43113-101, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya NN43113-101, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya NN43113-101 - which should help us in our first steps of using Avaya NN43113-101
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya NN43113-101
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya NN43113-101 in a specific country, if it was not possible to solve the problem on our own.

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