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MAN US E5400 SYSTEM GDE R0 11/99 8505030 E-5400 Mid T ower S yst em Manual ...
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i Contents Pre face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventi ons used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Ge tting additi on al inform at ion . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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ii R emovin g an d replaci ng the hard dr i v e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Instal ling an addi tional h ard d riv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 ...
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iii Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Memo ry/Pr oces sor pr obl ems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Mod e m pro ble ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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iv 050 30.b ook Pag e iv Mo nda y, Nove mber 22, 1999 8:23 AM ...
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Conventi ons used in t his manua l v Preface Con ventions used in thi s manual Throug hout this manu al, you will see the following con ventions: Convent ion Descripti on E NTER K ey board k ey na m es ar e pr inted i n small ca pitals . C TRL +A LT +D EL A plu s sign means to press t he k eys at the same ti me . Setup Comman ds to be en tered, opt ...
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vi P r e f a c e Ge tting ad ditional inf ormation Lo g on to th e Ga te wa y S up p or t C en ter at w ww .g at e wa y .c om/ sup por t t o fi nd inf orm ati on a bou t your sy st em or oth er Gate w ay pr odu cts . So m e ty pes o f informat ion you can acce ss are: ■ Hardware driver and so ftware applica tion updates ■ T e chnical tip s ■ ...
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Standard featur es 1 1 System Features Standar d feat ures ■ U p to two I nte l ® Pentium III processors with 133 MHz Front Side Bus (FSB) in Slot 1 processor sockets ■ Four R ambus™ In-line Me m ory Module (R IMM™) socket s that support up to 2 Gigabytes (GB) o f Rambu s Dynam ic Ran dom Access Memo ry (RDRAM) up t o 400 Mhz ■ Intel 840 ...
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2 S y s t e m F e a t u r e s Fr ont pa nel T he fro nt pane l of th e m id- to wer c ase in c lud es th e f ollo w ing fe atu r es: Audio-out ja ck conne cts he adph ones or po wered spe ake rs that you u se to listen to an au dio CD (directly from t he CD/DVD drive ). CD/DVD vo lume con trol c o n t r o l s t h e v o l u m e o f a n a u d i o C D ...
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Front p anel 3 CD/DV D d rive plays data or audio C Ds. CD/DV D ejec t but ton e jects a CD fr o m th e CD/ DVD driv e. Disk ett e drive writes to a nd reads from 3.5-inc h, 1.44 MB diskett e s. Dis ket te e jec t b utto n e jects diskettes from the diskette drive. Res et bu tto n resta rts a system that has becom e non-responsive. 050 30.b ook Pag ...
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4 S y s t e m F e a t u r e s Rear panel The mid-towe r case rea r pane l includes the following I nput/Output (I/ O) po r ts, co nnec tor s, an d sw it che s: V o lta g e sele ct or sets t h e voltage for your area, ei t her 115 V or 230 V . Powe r connector conn ects t he comp uter p ower c ord. The o ther end o f the power co rd plugs into an AC ...
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Rear panel 5 Seri al p ort co nnect s to a serial d evice. RJ -45 LAN conn ec tor let s you co nn ect to a ne two r k, a n d the adja cent Indicato r LEDs show LAN activit y (yellow) and 100 Mbit speed (green). Mic ro pho ne -in, A ud io Li ne -ou t, and Audio Line-in jacks conn ect aud io devices such as sp eakers, tape players, and mic rophones. ...
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6 S y s t e m F e a t u r e s System boar d The followin g figure and list identify system board c om ponents. A Pro ces sor fan 1 conn ec to r B Pro ces sor fan 2 conn ec to r C Processor slot 1 D Processor slot 2 E Pro ces sor fan 3 conn ec tor (n ot us ed) A B C E D G F H I M N O P Q R S T U V W AB AC AE AF AH X AA AD AI AJ J L Y AG K Z AK 050 3 ...
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Syst em board 7 F V o ltage regu lator module (VRM) for second processor G AT X p o w e r c o n n e c t o r H Supplementary AGP Pr o50 power connector I Aux iliary po wer co nne ctor J RIMM slots 1 and 2 (Channel A) K AGP (ac celer at ed graph ics pro cess or) slot L SCSI LED connector M Dis ke tt e d ri v e co nn ec to r N Second ary ID E conne ct ...
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8 S y s t e m F e a t u r e s AF Audio line-in (right) and A udio line-ou t (left) connect ors AG RJ- 45 Ethernet LA N connector and LED s AH Serial port AI Parallel port AJ USB po rts AK PS/2 Mouse an d Key board ports 050 30.b ook Pag e 8 Mo nday, Nov embe r 22, 19 99 8:2 3 AM ...
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S e t t i n g u p y o u r s y s te m 9 2 System Se tup Setting up y our system Use the instructions on t he poster that cam e with your syst em to assem ble you r system . Y ou can prepare a sa fer working environment be fore a ssembling you r system by following the guidelines listed below . ■ Provide a clean, flat, and stable surface for your s ...
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10 S y s t e m S e t u p Star ting y our system Befor e you sta rt y our s ys tem f or th e firs t ti me: ■ M a k e s u r e t h a t t h e v o l t a g e s e l e c t o r s w i t c h o n t h e b a c k o f t h e com puter is still set to the correct voltag e for your area. This sw itch is s e t at the fa cto r y to the co rr ec t vo lta g e (s ee “ ...
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S t a r t i n g y o u r s y s t e m 11 3 T u rn on t he comp uter b y pressing its power bu tton. Th e light-emit ting diode (LED) in the power but ton is lit when the power is on. 4 T urn on a ny o ther com pon ents co nnect ed to the co m put er , su ch a s speakers, a p rinter , or a scanne r . I f n o t h i n g h a p p e n s w h e n y o u t u r ...
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12 S y s t e m S e t u p Under standing t he P o w er -On Self-T e st Wh en you tu r n o n y o ur c o m pu t er , the po w e r- on s elf -t est (P O ST ) ro ut in e chec ks the system memor y and compone nts. T o see this inf orm ation on the screen, pre ss T AB dur i ng POST . Press E SC to bypass the remaining memo ry cou nt. The system d isplays ...
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T u r n i n g o f f y o u r s y s t e m 13 T urni ng off y our system Every time you turn off you r system, shut down the op erating system first. Y o u m a y l o s e d a t a i f y o u d o n o t f o l l o w t h e p r o p e r p r o c e d u r e . T o turn off y our system in Windows NT: 1 C lic k Start , then click Shut down t he computer ? (W indows ...
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14 S y s t e m S e t u p Resetting y our system If your comp uter d oes no t resp ond to keyboa rd or mo use in put, yo u may have to close a program or pr ograms th at may no t be respond ing. If closing unrespo nsive p rograms do es not re store your com pute r t o n ormal o perat ion, yo u ma y h av e to r ese t th e s y ste m . T o reset your s ...
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Preven ting stat ic el ectrici t y 15 3 Case A cce ss Pre venting stat ic elec trici t y Be fo r e o pe ni n g th e co m p ut er ca s e, r e ad a n d fo l low t he s e pr ec a uti on s t o pre ven t da mage f rom st a ti c el ec trici ty . When open in g yo u r com puter c ase, al ways p erf orm the foll owin g pr oced ur e. T o prevent static elec ...
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16 C a s e A c c e s s Also follow these stat ic electricity precautions: ■ A void s tat ic-c ausi ng sur f ac es s uch a s pla s tic and sty rofoa m in yo ur wo rk ar ea. ■ Rem ove th e parts from their ant istatic bag or cont aine r only whe n you are re ady to use t hem. Do n ot lay part s on the outside o f an ant istatic bag or co ntainer ...
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Opening t he case 17 Opening t he c ase T o w o rk o n th e in ter nal co mp on en ts o f th e c om p ut er , yo u mu st o pe n th e case, which has tw o removab le parts: ■ A l eft sid e co ve r p anel tha t p er m its a cc es s to the inte ri o r o f th e case ■ A be zel th at cov e rs th e fron t of t he c has sis Bec au s e th e co m po ne ...
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18 C a s e A c c e s s 3 Slide the left side pa nel to the re ar (approximat ely 3/4-inch), disengag ing th e re tain i ng ta bs on the to p ed ge of the pa nel fro m the to p of th e cha s sis. 4 Lift th e panel up an d away fro m the chassis. Thum bscre ws 050 30.b ook Pa ge 1 8 Monday, N ovem ber 2 2, 1999 8 :2 3 AM ...
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Opening t he case 19 T o remove the bezel: 1 W ith th e le ft s ide pa ne l rem oved, d ise nga ge the re tenti on t abs o n t he l e f t s i d e o f t h e b e z e l b y p r y i n g o u t w a r d o n e a c h t a b . 2 Swin g the b ezel out f rom the f ront of the c ha ssi s a nd di se nga ge t h e hi ng e tab s on th e r igh t s id e of th e b ez e ...
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20 C a s e A c c e s s Closing t he case Repla ce the chassis cove r as soon as you fin ish installing or rem oving com ponen ts so that d ust and dirt ( w hich can dam age the comp ut er) do no t collect inside th e comput er . T o replace the bezel : 1 Ho ld ing the be z el at a n an g le t o th e f ron t o f th e ch ass is, p lac e the hin ge ta ...
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C l o s i n g t h e c a s e 21 T o replace the chassis cover: 1 Holding th e left side panel at an angle to the chassis and 3/4-inch t o the re a r , enga ge t he ret aini ng st rip on th e b ott om edg e of the pa nel wi th the lip at th e botto m edge of th e ch as si s. 2 Sw ing t he top of th e p a nel tow ard t he c hass is, enga ging the re t ...
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22 C a s e A c c e s s 050 30.b ook Pa ge 2 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM ...
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The syst em boar d 23 4 System Comp onents The system boar d The sy stem bo ard i s th e hea rt of the c omp uter , whic h i nte grat es t he ot h er elemen ts of the system, such as t he p rocessor , memor y , storage, networking, and co mmunica tio ns, and le ts them oper ate in a coo rdinated a nd useful w ay . Remo ving the syste m boar d The s ...
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24 Syst em Components 4 Rem ove all expansion ca rds from the system board (S ee “ Add ing an exp ansi on car d ” o n p a g e 3 4 ) . 5 Disco nnect al l cables f rom t he syst em bo ard, includ ing th e pow er c ables fro m the pow er su pply . Not e where the ca ble s a re c onne cte d . 6 R em ove th e re ta in i ng sc rew s e cu ri ng t he b ...
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The syst em board 25 7 Loosen the retaining screw at th e back (right side) of the chassis. 8 Slide the system board toward the front of the chassis slightly , t o disengage it from the st and-o ff retention hooks (see illustration under “ To install the system boar d: ” ), then remov e it carefully . 9 Remo ve the syst em bo ard m ount ing b r ...
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26 Syst em Components T o install the sy stem board: 1 Install the system board moun ting bracket on t he rear edge of the system boa rd by inserting the tab s into the correspo nding holes in the board an d ro tat i ng t he br ac ket i n to plac e. T abs Mounti ng brack et 050 30.b ook Pa ge 2 6 Monday, N ovem ber 2 2, 1999 8 :2 3 AM ...
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The syst em board 27 2 Hold in g th e syste m boa rd b y the top a nd bo ttom edge s, plac e it in th e case by al ig ning the moun tin g ho les o n t he bo ard wi th th e st and o ff (threaded) and st and off retention h ooks on th e right side of the case. 3 Hold in g th e syst em boa rd i n pla ce, t ight en the r e tai ni ng sc rew o n the righ ...
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28 Syst em Components Replacing or ad ding a pr ocessor The syst em is co m patible with the Intel ® Pentium ® III 667 and 733 MHz a nd faster proce ssors with 133 MHz front-sid e bus (FS B). Up to t wo processors ma y be installed in the system . When re placi ng a proc essor , or a ddi ng a n add it ion al proce ssor , ord er a Pen tiu m II I p ...
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The syst em board 29 6 Repeat t he previous two steps for the other side of the p rocessor . 7 Pull the processor up and out of the slot. 8 Al ig n the new p roc ess or wit h the proces s or s l ot (note that t he proce ss or slot is keyed so the proce ssor can only be inst alled one way) an d press firmly to install it. 050 30.b ook Pa ge 2 9 Mond ...
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30 Syst em Components 9 R eco nn ec t th e p owe r sup ply cab l e o f t he pr oc ess o r fa n to th e CP U fan co n ne cto r on th e sys t em bo ar d. 10 Clos e the case, as describ ed in Chap ter 3. 11 Reconn ec t the power co rd and all ot her co rds you remov ed, then t urn on the system. T o add an additional processor: 1 T urn o ff t he syste ...
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The syst em board 31 ■ RIMM m odu les must b e installed sy me trically into b oth chan nels, that is, if a RIMM is in stalled in RIMM-1 (Channel A), t he same size, density , type, and sp eed RIM M mus t be in stalled in RIMM -3 (Channel B ), likewise for R IMM-2 and RIMM-4. If RIMMs are not inst alled in t his m anner , the compu ter will not b ...
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32 Syst em Components T o add or remove R IMMs: 1 T urn o ff t he syste m and disconnect the p ower c ord and mode m cord (if installed) a nd all other exte rnal periph eral devices. 2 Open the case by following the instruct ions on p age 17. (See “ Preven ti ng static elec tricity ” on page 15 .) 4 - 96 MB RIMM s 384 MB 2 - 128 MB RIMM s, 2 - ...
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The syst em board 33 3 If y ou a re addi n g a RI MM , pu ll op en th e soc ket cla mps on each s ide o f th e RI M M s o ck et and rem ov e th e CR IM M . 4 If you are replacing a RIMM, pull ope n the socket clamps on each side of th e RI MM s oc ke t, th en lif t t he RIM M ou t o f th e so ck e t. 5 Store the RIMM in a static-free container . So ...
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34 Syst em Components 6 Ins e rt th e ne w RI M M in to the sock et a n d al ign th e tw o notc he s in the RIM M wi th t he two notche s in the R I MM so ck et . 7 Gently press the RIMM i nto t he socket u ntil it ’ s firmly se ated. Insertin g the RIM M automa tically locks each of the socke t cla mps on each end of the R I MM. 8 Clos e the cas ...
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The syst em board 35 2 Open the case b y following th e instructions on pag e 17. (See “ Preventing static electricity ” on page 15.) 3 Locate an ava ilable slot an d re move the slot co ver by remo ving th e screw that secures it to the back of the chassis. 4 Ins er t the botto m edg e of th e expa nsi on ca rd ( the key e d edg e with the con ...
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36 Syst em Components Y ou may need to re configure yo ur system after installing some expansio n cards. Y ou may also need to in stall software that cam e with the card. Check the card docu menta tion for add itional inf orm ation. Replacing the batte r y The b att ery pr ovid es powe r fo r th e sys tem rea l-ti me clock and CMOS memory , which h ...
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The syst em board 37 6 Using a small, flat-bladed scre wdriver , carefully re m ove th e b atter y from its socket on the system board. 7 Pres s th e n ew ba tter y in the soc ke t w it h th e po si tive pol e up. B e s ur e y ou hav e pre s se d the ba tte r y d o wn f ar en ou gh fo r it to co nt act t he bas e of the socket (it should snap int o ...
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38 Syst em Components ■ T ur n of f t he co mpu te r , r e mo ve th e c o ve r , a nd ma ke s ure tha t al l cab les i nside the ca se a re a tt a ch ed sec urely . Als o, make sure that the c o lored cable edges a re a lig ned c orrec tly and t h at the con nectors didn ’ t miss any p ins. Discon nect an d reconnect t he cable s. Close the cas ...
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Gateway E-5400 - page 46
Prepar ing to repla ce or add a dri ve 39 Prep aring to replace or ad d a drive One 3 .5-inc h disket te d rive, o ne 3.5 -inc h hard dr ive, a nd one CD- ROM drive are in clud ed wit h yo ur co m put er . Y o u can add add i tional drive s of th e following types: ■ Half-height 3.5-inch diskette drives - The floppy co ntroller support s up to tw ...
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40 Syst em Components As you pre pare to install drives, keep the follo wing in mind: ■ T o re move an d install drives, yo u ne ed a g rounding wrist strap an d a Phillips screwdriver . ■ If you re move a drive, place it in an an tistatic ba g o r contain er . ■ Before you install a drive, see the drive ’ s do cu menta tio n for informat i ...
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Prepar ing to repla ce or add a dri ve 41 Drive ca bling inf ormation Thre e driv e cabl es a re in clude d wit h yo ur sy st em. The d is ket te drive connec tor cable is used to co nnect diskette drive s and other n on-IDE devices su ch as tape b ackup drives . The two IDE co nnec tor cable s are used to conne ct ID E devices such as CD -ROM driv ...
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42 Syst em Components 3.5-inc h diskette or CD/D VD dr ives Remo ving and replac ing the 3.5-in ch diske tte or CD/D VD drive T o replace the drives: 1 T urn of f the syst em a nd d is conn ect the powe r co rd a nd modem cord (if installed) a nd all other exte rnal periph eral devices. 2 Open the case by following the instruct ions on p age 17. (S ...
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3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 43 Both the 3.5-inch diskette driv e and 5.25-inch CD /DVD drives ar e secu red in the chassis by sets of rem ovable rails. The rails le t the drives slide into and out o f the guides in the front bays. Extra rails are included with your sys t em an d ar e clipp ed to t h e o u ts ides of ...
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44 Syst em Components Installing an ad di tional 3.5 -inch de vice The sec ond , ext ernall y acce ssibl e 3.5 -in ch dri v e ba y can be used to inst all a 3.5-inch device such as a t ape drive, a 100 MB or 120 MB d isk storage device, o r a n a d d i t i o na l 3 .5 -i n c h d i s k e t t e d r i v e . E x t r a s e ts o f r a i l s a re i nc l u ...
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3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 45 7 Align the rails with the open bay , a nd slide the drive into the c hassis until the locking tabs snap int o place. 8 Conn ect the po wer a n d da ta c ab les t o the b ack o f the d riv e. (See dr ive do cum en tat i on fo r p ro per dri ve j u mp er se tt in gs an d cab le o ri en t ...
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46 Syst em Components Installing an ad ditional 5.2 5-inc h de vice T wo additional, ex ternally accessible 5.25-inch drive b ays can be use d to install add itional 5.2 5-inch device s such as a CD-ROM w riter or a ta pe bac kup. Extra sets of rails are in cluded with yo ur system (clipped to the drive cage) and are used fo r the installation. Y o ...
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3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 47 5 Remove the metal EM I shield fro m the front o f t he dr ive bay , if installed, by placing a finger in the hole on t he left side of th e s hield and p ulling out to disengage it from the chassis. 6 Sn ap the rails onto the dr i ve, maki ng s u re t h e fro n t r ail e xtens ion s a ...
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48 Syst em Components 7 Align the rails with the bay , a nd slide the drive into the chassis until the locking tabs snap into place. 8 Conn ect the powe r and d ata cables, ma king s ure the cabl es match t heir origin al position. (S ee y our drive do cume ntation f or prope r drive ju mper settings an d cable orien tation.) 9 Clos e the case, as ...
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H a r d d r iv e s 49 Har d drives Remo ving and repl acing the ha r d drive The hard drive that is in cluded with your system is moun ted in the bottom drive cage in t he chassis. T o replace the hard dr ive: 1 T urn of f th e sy st em and dis conne ct the po w er cord and modem cord , if installed. 2 Open the case b y following th e instructions ...
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50 Syst em Components 7 Plac e th e ol d drive i n an ant istatic b ag or c o ntain e r, then pl a ce th e new hard dr iv e on a st ati c-f ree su rf a ce with the top up and the c o nnec tor s fac in g you . 8 Install two small, plastic drive mounting rails ( “ L ” rail on the left and “ R ” rail on the right) to the new hard drive, ma kin ...
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H a r d d r iv e s 51 T o install an additional hard dr ive: 1 T urn of f th e sy st em and dis conne ct the po w er cord and modem cord , if installed. 2 Open the case b y following th e instructions on pag e 17. (See “ Preventing static electricity ” on page 15.) 3 Pla ce the new ha rd dri ve on a st ati c-f ree surf a ce with t he to p up an ...
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Gateway E-5400 - page 59
52 Syst em Components P o wer suppl y Remo ving and replac ing the po wer suppl y T o remove the power supply: 1 T urn o ff the system a nd disconnect t he pow er cord and modem c ord, if installed. 2 Open the case by following the instruct ions on p age 17. (See “ Preven ti ng static elec tricity ” on page 15.) 3 Lay the case on its right side ...
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Power suppl y 53 6 Loc ate and re mo ve the two sup p or ting s crews se cur in g th e powe r su p ply to the top of the chassis. 7 While su pportin g the pow er supp ly w ith on e h and, locate a nd rem ove th e t wo s cre w s s e cur in g th e p owe r s up p ly to th e re ar o f th e chassis.Carefu lly lift the power su pply out of th e chassis. ...
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Gateway E-5400 - page 61
54 Syst em Components 4 Repla ce the two screws secu ring the power su pply to the bac k of the chassis, leav ing them slightly loose. 5 R epla ce the tw o su p po rting sc re ws se curi ng the po w er s up pl y to t he to p of the chassis, t hen tighten all screws. 6 Reconn ec t the po we r conne ctors to the sy stem boa rd and to all in ternal de ...
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S y s t e m f a n s 55 System fa ns Rem o ving an d replacin g the system fans Th e f ro nt sy ste m f an i s m ou nt ed on th e f ro nt of th e b o ttom dri ve cage . Th e rear system fan is mounted o n a fan mo unting b racke t attach ed to the rear of the system. T o remove the front system f an: 1 T urn of f th e sy st em and dis conne ct the p ...
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56 Syst em Components 7 R em ove th e p la stic ca rd guid e a t tach e d to the bo tt om dri ve cage by de pre s sing th e lo ck ing tab s ( fro m th e r e ar o f th e gu id e) and pi vo tin g t he to p of th e gui de towa rd the b a ck of the sy st em. (Y ou m ay ha v e to remo ve one o r more ad d-in cards from th e system bo ard.) 8 R em ove th ...
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Gateway E-5400 - page 64
S y s t e m f a n s 57 9 Sli de th e bo ttom driv e cage toward the l ef t sid e of the c hassi s, the n to war d the back, disengag ing it from the middle drive cage and t he cha ssis. 10 Carefully remo ve the b ottom drive cag e from the ch assis. 11 Re mo ve th e fo ur s cre w s s ec u rin g th e fro nt s yst em fa n to th e bo tt o m d riv e ca ...
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Gateway E-5400 - page 65
58 Syst em Components T o install the new front sys tem fan: 1 Pla c e th e ne w fron t syst em fa n into the re ces s i n the fr ont of the b ott om drive cage. Orient the fan with the label toward the inside of the chassis (tow ar d the s ys tem boa rd ), a nd th e fan pow e r cab le t o t he r ight side of the d riv e cag e. 2 Secure t he fa n t ...
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Gateway E-5400 - page 66
S y s t e m f a n s 59 4 Depress th e two locking tabs on the plasti c fan brac ket (from the back of th e ch as si s), t he n m o ve th e f an b r ack e t to th e le ft (f rom th e i n sid e) to d is en gag e t he fo ur r eta in i ng t abs f rom th e b a ck o f th e c h ass is . Loc king tab Loc king tab Re tain in g ta b Re tain in g ta b 050 30. ...
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Gateway E-5400 - page 67
60 Syst em Components 5 Carefu lly remov e the fan and b racke t from the ch assis. 6 Rem ove the fan from the bracke t by care fully pr ying up on each co rn er with a f lat-bladed screwdr iver . 7 Rem ove t he fan guar d by re moving the four screws securin g it to the fan. T o install the new rear system fan: 1 Ins tall the f an guard on the new ...
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Gateway E-5400 - page 68
S y s t e m f a n s 61 3 Replace the fan b racke t unit int o the chassis by engag ing t he four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two loc king tabs click into place. 4 Plu g the f an powe r ca bl e in to th e app ropr iate connec tor on t he s yste m board . 5 Close the case as de ...
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Gateway E-5400 - page 69
62 Syst em Components Contr ol panel Remo ving and replac ing the contr ol panel T o remove the control panel: 1 T urn o ff the system a nd disconnect t he pow er cord and modem c ord, if installed. 2 Open the case by following the instruct ions on p age 17. (See “ Preven ti ng static elec tricity ” on page 15.) 3 Re mo ve t he be zel , as de s ...
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Gateway E-5400 - page 70
Control pane l 63 5 Pull o ut on the re tention tab and slide the co ntrol pa ne l unit t o t he left, the n pull it awa y fr om th e front of the ch as si s, ta king c ar e no t to dam a ge t he cont rol pa ne l ca bl es or con nec tor s as yo u pul l t he m f ro m th e cha ssi s. T o install the new control panel: 1 F eed th e con tro l pane l co ...
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Gateway E-5400 - page 71
64 Syst em Components 3 Ins ert the m ount ing ta bs of t h e cont rol pa nel un it i nto th e pr oper slot s on t he front of th e ch as si s, then slid e th e unit to th e ri gh t u nt il it locks into place . 4 Repla ce the be zel and c lose the case as de scribed in C hapte r 3. 5 R eco nn ec t th e p owe r an d mo dem co rd s, th en tur n on t ...
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Gateway E-5400 - page 72
About th e BIOS Con figurati on Man ager 65 5 Using t he BIOS Config uration Ma nag er About the BIOS Configurati on Man a ger The com put er ’ s BIOS has a bu ilt-in configuration m anager that lets you con figure several basic system characteristics. T he settings are stored in bat tery- bac ke d R AM a nd ar e re tained eve n when the powe r i ...
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Gateway E-5400 - page 73
66 Usi ng the BIOS Confi gurat ion Manager This B IOS Configuration Manager Help tab p rov ides informa tion on how to nav ig a te th roug h th e var ious ta bs, as wel l a s ho w to cha n ge se tti ngs an d exit the B IOS se tup. The BIOS Co nfiguration Manager also has the foll owin g tabs available at t he t op of the ma in s cre en . Ea ch t a ...
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Gateway E-5400 - page 74
About t he BIOS Configu ration M anager 67 ■ Boot Opt ions g ives you access to inform ation an d settings for boo t features and b oot seque nces. ■ System Even t Log pro vides informat ion on event log capa bility and validity , as w ell as event lo g options. Allows the user to view th e event lo g. ■ Inte grated IDE lets you to enable or ...
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Gateway E-5400 - page 75
68 Usi ng the BIOS Confi gurat ion Manager Updating t he BIOS Flash memo r y sim plifies distributing BI OS up grades. If yo u ne ed a n ew ve rsion of the BIOS, y ou can dow nlo ad the BI OS updat e fro m tech nica l sup port on the Gateway W eb site and install the n ew version from a diskette. T o upd ate th e B IOS yo u n ee d to pe rfo rm t he ...
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Gateway E-5400 - page 76
Updatin g the BIOS 69 T o update the BIOS: 1 Place the bootable diskett e conta ining the BIOS files int o drive A: then restart the co mpute r . 2 The BIOS u pdate progr am will run. 3 The BIOS updat e program will let you know wha t to expect when you attempt to update the BIOS and will give you a choice to updat e or not. Selec t Y to upd ate th ...
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Gateway E-5400 - page 77
70 Usi ng the BIOS Confi gurat ion Manager Setting the syst em boar d jumper s The J1F2 configuration jumpe r on t he system boar d lets yo u clear passwords and r ec over the BIOS. ( See t he f igure on page 6 for t he lo c at ion of the jump er .) The ta ble below shows th e settings require d to perform t hose tasks. Make sure you turn off the c ...
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Gateway E-5400 - page 78
Sett ing th e system bo ard jumper s 71 3 Rem ove the j umper f rom the J 1F2 (See “ System board ” on pag e 6 for location) and set it aside. Y ou will use it in a later step. 4 Clo se th e case (s e e “ Clos ing the c ase ” o n page 20 for i nstru ctions), then reconnect t he power cord. 5 Place the p reviously created boo table diskette ...
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Gateway E-5400 - page 79
72 Usi ng the BIOS Confi gurat ion Manager 050 30.b ook Pa ge 7 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM ...
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Gateway E-5400 - page 80
Prot ectin g against powe r sourc e pr oble ms 73 6 M ana ging Y our System Pr otecting a gainst po wer sour ce pr oblems Surge suppre ssors, line conditioners, and uninterru ptible p ower supp lies can help p rotect your system against po wer source problems. Sur ge su ppress or s During a p ower surge, t he vo ltage le vel o f electricity com ing ...
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Gateway E-5400 - page 81
74 M anaging You r System ■ Ch eck th e en erg y ab s or pti o n, or dissipation, rati ng. Th e h igh er th e en er g y absor ption ratin g, th e bet ter th e prot ect ion fo r y our sy ste m. ■ Ch eck for line-co nditioner ca pabilities. A line co nditione r smoo ths out some o f the no rmal line noise (sma ll voltage flu ctuations) o f an ele ...
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Gateway E-5400 - page 82
Maint ain and man age your ha r d dri ve 75 Maintai n and manage y our har d drive Regula r ma inte na nce can k ee p yo ur ha rd driv e op erating effic ientl y a nd good file man age ment can ke ep you r syste m free of unw anted f iles whil e maki ng important files secure and easier to fin d. Har d drive maintena nce utility By regularly using ...
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Gateway E-5400 - page 83
76 M anaging You r System Har d drive m a nageme nt practices By de let ing un n eed ed f ile s f rom you r har d d riv e an d m anag ing the s pa ce that is automatically a llocated for saving ce rtain fi les, you can h elp main tain the perform anc e of the hard driv e. Chec king ha rd drive space In W indow s, y ou c an see a ch art of th e avai ...
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Gateway E-5400 - page 84
Maint ain and man age your ha r d dri ve 77 T o delete temp files: 1 Open W indows Explo rer , and sel ect T ools , Find , the n Fi les an d Folders . 2 In the Named text box, type *.tm p 3 In the Look in drop down list, select your drive letter . 4 Cli c k Find Now . T he list of temp files ap pears. 5 Cli c k Modified a bov e th e list . T o see ...
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Gateway E-5400 - page 85
78 M anaging You r System T o decrease the size of the Recycle Bin: 1 Ri ght- cl ic k the Re cy cle B i n, then s elec t Pr opert ies from the p op-up menu. 2 A t t h e G l ob al t a b, s el e c t e i t h e r C onfi gure dr i ves i ndep endentl y or Use one setti ng fo r all driv es. 3 If you a re configuring driv es independ ently , clic k the tab ...
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Gateway E-5400 - page 86
S y s t e m i n t e g r i t y 79 System in tegrity It ’ s important to protect your system against electrical problems an d physical hazards su ch as heat, mo isture, an d dust. It ’ s also important to protect it against less obvious haz ards such as viru ses and hardware overloads. Pr otecting y our computer fr om viruses A virus i s a p r o ...
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Gateway E-5400 - page 87
80 M anaging You r System Monitoring sys tem health with LANDesk Inte l LAN Desk ® Cl ient Manag er is a deskt op mana geme nt int erface (DMI ) that le ts you m o ni tor the hea l th of y our syst em c om po ne nts . Thr ough LAN De sk , yo u can v iew so ft w ar e an d ha rdw ar e pr op er t ies . Y ou ca n als o se t LA N D esk t o notify you w ...
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Gateway E-5400 - page 88
S y s t e m R e c o v e r y 81 System Reco very In the event that your ha rd drive is damag ed, or if your BIOS or syste m fi les get corrupte d, it ’ s im po rtant to take advanc ed precau tions tha t wil l all ow you to restart your system an d recover dam aged files. Crea ting a star tup diskette I f y o u r c o m p u t e r h a r d d r i v e i ...
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Gateway E-5400 - page 89
82 M anaging You r System 050 30.b ook Pa ge 8 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM ...
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Gateway E-5400 - page 90
Cleani ng the mous e 83 7 Cleanin g Y our System Cleaning t he mouse If the mo use pointe r on the scree n moves erra tically when you move the mouse , the i nside of the m ous e ma y be di rt y . T o c lean the mous e: 1 T urn off the co mpute r , th en discon nect t he mouse ca ble fro m the mouse po r t. 2 T urn your mo use upside do wn and re m ...
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Gateway E-5400 - page 91
84 C l e a n i n g Y o u r S y s t e m Cleaning t he ke yboar d Y ou shou ld clean the keyboard occasionally t o free it of dust and lint particles tr app e d u nd er th e ke ys . T he ea s iest w ay to d o th is is to bl o w tr a ppe d dir t fro m under th e keys using an a erosol can of air with a narrow , st raw-like extension. If y o u sp ill l ...
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Gateway E-5400 - page 92
I n t r o d u c t i o n 85 8 T r oublesh ooti ng Intr oduction If your sy stem does n ot operate corre ctly , re-read t he instructions f or the procedu res you h ave pe rformed. If an e rror occ urs within an applicatio n, con sult the docu menta tion supplie d with the software. This sect ion identifies solutions t o so me po ssible problems. 050 ...
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Gateway E-5400 - page 93
86 T r o u b l e s h o o t i n g T r oubleshooti ng chec klist Befor e tur ni ng on the s ystem , m ake s ur e t hat : ■ T he p o wer c or d is co nn ec te d to the A C p owe r- in co nn ec to r and an AC o utlet . ■ The AC o utlet is supplying pow er . ■ If a power strip is used it is turned on, setting the circuit breaker . ■ The vo ltage ...
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Gateway E-5400 - page 94
C D / D V D p r o b l e m s 87 CD/D VD pr oblems A n a u d i o C D p r o d u c e s n o s o u n d The CD/DVD dr i ve i s n ot r ecogniz ed by th e syst em Prob able Cause Solution The CD/D VD is loade d inc orre c tl y . Mak e sure th at the l abel i s f acing upwa rd, then t r y agai n. The spea kers are not connect ed. Mak e sure th at the s peak ...
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Gateway E-5400 - page 95
88 T r o u b l e s h o o t i n g The CD/D VD driv e needs to b e added as new har dware. F rom the Co ntrol P anel wind ow ( Star t | Se tti n gs | Contr ol P anel ) , doub le-cli ck Add New Ha rd wa re . Foll ow the dir ectio ns fo r adding the driv e . If y ou are not e xperienced wi th t his procedu re, cal l Gate wa y Cli ent Care . The seconda ...
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Gateway E-5400 - page 96
Hard dri ve probl ems 89 Har d drive pr oblems The SCSI dri ve is not recogn ized b y the sys tem The IDE dri v e i s n ot r ecog n iz ed b y th e sy st em Prob able Cause Solution The SCSI b us is not properl y terminated. Mak e sure th at the last de vice on t he SCSI chai n is properly t erminated. The d r ive is conf igured with a confl icting ...
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Gateway E-5400 - page 97
90 T r o u b l e s h o o t i n g Memor y/Pr ocessor pr obl ems Memo r y errors were detect ed during system sta rt up A new p roc es sor is n ot rec ogni zed by the s yst em Probabl e Caus e Solu tion Memory was ad ded or remov ed, and th e new confi gurat i on wa s not sav ed in BIOS Set up ut ilit y . Enter the BI OS Setup uti lity and s av e the ...
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Gateway E-5400 - page 98
Modem pr oblems 91 Modem pr ob lems The m od em is not r e cog niz ed b y th e sys t em Prob able Cause Solution The mo dem has n ot been adde d as new hardw are. Add th e modem as ne w hardwar e. The mo dem is not connect ed to a li ve phone j ack. Mak e sure th at the l ine con nected to t he mod em is li ve a nd plugged in t o the appro pri ate ...
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Gateway E-5400 - page 99
92 T r o u b l e s h o o t i n g P eripheral/Adapt er pr oblems A SCSI d evic e is no t re cogniz ed b y the s yst em The di ske tte dr iv e i s no t re c ogn iz ed by th e sy ste m Probabl e Caus e Solu tion The d evice needs to be added as ne w hardwa r e. F rom the Co ntrol P anel wind ow ( Star t | Se tti n gs | Contr ol P anel ) , doub le-cli ...
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Gateway E-5400 - page 100
Peri pheral / Adapt er probl ems 93 The diskette drive will not read, writ e, or format The diskette drive LED illuminates continuo usly An a da pte r card i s n ot rec ogn ized by the s ystem Prob able Cause Solution The di skette is not IBM -f ormatted. Mak e sure t hat t he diske t te y ou are t r ying to forma t is IBM co mp a tible. I f it is, ...
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Gateway E-5400 - page 101
94 T r o u b l e s h o o t i n g Printer pr oblems The print er will not turn on The print er is turned on but will n ot print The print er prints garbled tex t Probabl e Caus e Solu tion The print er i s not t ur ned on. Mak e su re that th e pr inte r ’ s pow er s witch is depress ed or set to the On p osi tion. I f power is appli ed t o the pr ...
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Gateway E-5400 - page 102
System pr oblems 95 System pr ob lems The system will not start up The system is non- responsive The keyboard doe s not work Prob able Cause Solution The sys tem is not connect ed to an A C outl et. Mak e sure that th e power c abl e is c onnecte d to an AC po wer source . V oltage se l ecti on swi tch no t set co rrect ly . Mak e sure that the v o ...
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Gateway E-5400 - page 103
96 T r o u b l e s h o o t i n g The mou se does not work Probabl e Caus e Solu tion The mous e is not plugged i n or con nected properl y . Check the cab le. Mak e sure that it is plugge d in c o rre ct ly . The mous e driv er did not lo ad when the system st ar ted. Load t he appropria te mouse d ri ve r manually or cont act techni cal su ppor t ...
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Gateway E-5400 - page 104
Video pr oblem s 97 Video pr obl ems The system is runn ing but there is no display Prob able Cause Solution The mo nitor is not turned on. Mak e sure tha t t he monito r is pl ugged in a nd turned on. If po we r is ap p lied to the mo ni tor , the g reen powe r LED should i lluminat e. The mo nitor ’ s data cab le is not c onnected . Mak e sure ...
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Gateway E-5400 - page 105
98 T r o u b l e s h o o t i n g The tex t on the display is dim o r difficult to read The color mon itor displays e veryt hing in blac k and wh ite The displayed ch aracters are garb led Probabl e Caus e Solu tion The monit or ’ s brightn ess and contra st contro l s are t urned down. Adjust the brig htness and contrast knobs until the te xt bec ...
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Gateway E-5400 - page 106
Video pr oblem s 99 The video is dis tort ed Prob able Cause Solution The mo nitor ’ s contr ols are not properly adjus t ed. Adjus t the moni tor c ontrols un til the t e xt becom es c lear . ( See y our moni t or docum entat i on f or more i nf or mation. ) The c onnector o r cab le is da m aged. Chec k the co nnector and ca ble f or ben t or d ...
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Gateway E-5400 - page 107
100 Tr oubleshoot i ng Err or m essages This section lists comm on error m essages that may ap pear on yo ur mo nitor . The se messages often indicate pro cedural errors such as an incorrec t keystroke or a write-pro tected diskette. Some me ssages, howev er , may indicate a p rob lem tha t re quir es yo u to co nsu l t th e t rou ble sho ot i ng s ...
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Gateway E-5400 - page 108
Error mes sages 10 1 Disk ette d r iv e reset f ailed. Enter the BI OS Setu p utili t y , then veri fy the disk ette driv e paramet ers . Check the disk ette drive cables . Mak e sure Pin 1 on the cab le aligns wi t h Pin 1 on the connect or . Disk ette r ead f ailed - s trike F 1 t o retry boot . Mak e su re that the boot disk co ntains th e Comma ...
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Gateway E-5400 - page 109
102 Tr oubleshoot i ng In va lid pass w ord. Enter y our pas sw ord agai n, making cer tain to enter it corr ectly . If y ou do not k now the pass word, y ou ma y need t o reinstall t he sof t w are y ou are trying to ac cess. Startup p ass words are store d in BIO S. If this pass word has been set and is un k nown, you ma y be able to reset the pa ...
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Gateway E-5400 - page 110
Error mes sages 10 3 Print qu eue is f ull. W ait until the curren t print job has complet ed bef ore sendin g another print j ob . If y ou recei ve thi s error often, yo u need to add memory to the printe r. Printer i s out of paper . Add paper t o the pri nter . Mak e sure t hat the printer is onl ine. Requir ed param eter missi ng. Mak e sure t ...
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Gateway E-5400 - page 111
104 Tr oubleshoot i ng 050 30.b ook Pag e 1 04 Mond ay, Nove mber 22, 1999 8:2 3 AM ...
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Gateway E-5400 - page 112
105 9 Saf ety , Regulato r y , and Notices Im po r tant s a fety I n f o rm a tio n Y our Gat eway sy stem is desi gne d and test ed to me et the late st st an dar ds for sa fety o f inform at ion t e c h n o l o g y e q u i p m e n t . H o w ev e r, t o e n s u r e s a f e u s e of t h i s p r o d u c t, i t i s i m p o r t a n t t h a t t h e s a ...
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Gateway E-5400 - page 113
106 Saf ety, Regul atory , and Noti ces Set ti ng up your sys tem ■ Read and follo w all instruction s marked on the produc t and in the d ocumentation before you op e rat e y o ur sy st em . Re ta in all sa f et y a nd op era t in g i nst r uc ti o ns f or fu tu re us e. ■ Do not use this product near water or a heat sour ce such as a radi ato ...
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Gateway E-5400 - page 114
107 Replaceme nt par ts an d access ories Us e only repl ac emen t p arts a nd acc esso ri es rec om men ded by Ga te way . Important Do not use G ate wa y produc t s in a r eas cl assif i ed as hazar dous locati on s. Such ar ea s incl ude pati ent car e areas of med ical a nd den tal f acilit ies , o xygen-lade n en vironmen ts, or indu str ial f ...
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Gateway E-5400 - page 115
108 Saf ety, Regul atory , and Noti ces Regulatory com plia nce statements Americ an users FCC Part 15 T h i s d e vi c e h a s b e e n t e s t e d a n d f ou n d t o c o mp l y w i t h t h e li m i t s f o r a C la s s B d i g i t a l d e v i c e , purs uan t to Part 15 of the FCC rule s. Th es e l i mits ar e des ign ed to prov ide r eason ab le ...
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Gateway E-5400 - page 116
109 FCC part 68 (applicabl e to p r oducts fitted with USA modems) Y o ur m o d e m c o m p l i e s w i t h P a r t 6 8 o f t h e F e d e r a l C o m m u n i c a t i o n s C o m m i s s io n ( F C C ) r ul e s . On t h e com pu t er or mod em car d i s a la b el t hat co nt ai n s th e FC C reg i st rat io n n um b er a nd R ing er Equ ival en ce N ...
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Gateway E-5400 - page 117
110 Saf ety, Regul atory , and Noti ces Canadi an user s ICES- 003 T his di g ital ap pa rat us d oes n ot e xc eed the C las s B l imi ts f o r radi o n ois e em is si ons from d i gita l appar atus as set out in t he r adio i nt erfer ence r egul ations of Indust ry Cana da. Le pr é sent appareil num é ri que n ’é m et p a s de brui ts radi ...
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Gateway E-5400 - page 118
111 Eur opean user s European d irectives This In for mat io n T e ch no logy Eq uip me nt ha s be en t este d a nd fou n d to c omp ly w ith t he f o llowi n g European directives: ■ EMC Directive 89 /336/EEC amen ding directive 9 2/31/EEC & 93/68/EEC as pe r - EN 50081 -1:19 92 according to EN 55022 :1994 Cl ass B EN 61000 -3-2: 1995 or EN ...
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Gateway E-5400 - page 119
112 Saf ety, Regul atory , and Noti ces Jap anese u sers VCCI stateme nt T his e quip me nt is in th e C las s B ca te gor y ( Infor m atio n T ec hn ology E qui pme nt to be used in a residential area or an adjacent area ther eto) and conform s to the standards s et by the V olunt ar y Control Coun cil for Inter f erence by Information T e chnolog ...
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Gateway E-5400 - page 120
113 A ustralia and Ne w Zealan d user s EMI statemen t This de vic e ha s bee n te st ed a nd f ou nd to co mpl y w ith th e limit s f or a Cla ss B di gital d evic e, pursua nt to the Au strali an/New Zealand standard AS /N ZS 3548 s et out by the Austral ian Communicat ions Authori ty and Radio Spe ct rum Management Age ncy . Ne w Zea land te lec ...
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Gateway E-5400 - page 121
114 Saf ety, Regul atory , and Noti ces Laser saf ety statement All Ga tewa y sys tem s e qui ppe d wi th C D an d DV D dr iv es comp l y with t he a ppr op riat e s a fety standards , including IEC 825. The laser device s in these com ponents are classified a s “ Class 1 Laser Produc ts ” under a US Department of Health and Human Services (DHH ...
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Gateway E-5400 - page 122
115 Refere nc e Groundi ng compon ent 1 Electric s er vice equi pment 2 P ower ser vic e g roundin g elect rode sys te m (N EC Ar t 250, Pa r t H) 3 Ground cl amps 4 Groundin g cond uctors (NEC Secti on 810-21) 5 Antenna di scharg e unit (NEC Sect ion 810-20) 6 Ground cl amp 7 Antenna l ead-i n wire 1 3 4 5 6 7 2 Antenna and Sa t ellit e Grounding ...
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Gateway E-5400 - page 123
116 Saf ety, Regul atory , and Noti ces Notices Copyright © 199 9 Gatewa y , In c. All Rights Re served 4545 T own Centre Co ur t San Di ego, CA 92121 USA All Rights Reser ved T hi s public a tio n is pro tec te d by c opyr ig ht a nd all rig hts ar e res er ved. N o par t of i t may be repr oduc ed or tr an smit ted by any mean s or in an y form ...
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Gateway E-5400 - page 124
S y s t e m s p e c i f i c a t i o n s 11 7 Appendi x System sp ecificat ions The following specifications are for t he standard conf iguration; y our system may co ntain o ptional equipme nt. All spe cifications are sub ject to change. Case siz e Width: 8.25-i nch Dept h: 18.62 5- inch Height : 19.12 5- inch Proc esso rs In tel ® P entium III ? ...
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Gateway E-5400 - page 125
118 App endix I/O por ts One p aral lel p or t, one serial por t, two USB por ts , on e PS/2 ke yboar d por t, one PS/ 2 mouse p or t, one micro phone-in j ack, one audio l ine-i n jac k , one au d io li ne-out ja ck, one RJ-45 network j ac k Expansi on slots Fiv e PCI slots Driv e Ba ys Three 5.2 5-inch d ri ve bays (one occ upied by CD- RO M dr i ...
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Gateway E-5400 - page 126
Index 119 Inde x Numerics 3.5-inch device, in stalling additional 44 5.25 -inch device, install ing additional 46 A accessories, saf ety precaut ions 107 adapte r cards, trou bleshoot ing 93 adding exp ansio n card s 34 processor 30 ad diti onal i nf ormati on, getti ng vi aud io jack s 5 B backing up files 76 batte ry replacing 36 tr ouble shoot i ...
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Gateway E-5400 - page 127
120 E- 5400 Mid Tower Sys t em Manu al Ne w Ze al and us er s 113 file backup 76 files, deleting unneede d 76 fro nt be zel remo ving 19 replacin g 20 fro n t p a nel 2 G General t ab, BIOS Configurat ion Manager 67 guidelines, troubleshoo ting 86 H har d dr ive adding a dditional 50 installing 49 LED (light-emitting diode) 2 mai nte nan ce 75 main ...
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Gateway E-5400 - page 128
Index 121 O op en i ng t he c as e 17 operating system, setup 12 P padlock ta b 5 panel, fron t 2 panel, rear 4 parallel port 4 periphe ral device s, troublesho oting 92 Peripheral Po rts tab, BIOS C onfiguration Manager 67 port, USB 4 ports, location o f 5 POST (power-on self-test), e xplained 12 power bu tton 11 conne ctor 4 LED (light-e mitting ...
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Gateway E-5400 - page 129
122 E- 5400 Mid Tower Sys t em Manu al error me ssages 100 integrity 79 reco very 81 specifications 117 startup 10 tr ou ble s ho ot ing 86 , 95 tur ni ng of f 13 Sy st em BIO S ta b , BI O S C on f ig ura tio n Manager 67 system bo ard com pon ents 6 DIMM banks 30 installing 26 remo ving 23 Sy st em Ev en t Lo g ta b , B IO S Configura tion Manage ...
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Gateway E-5400 - page 130
MAN US E5400 SYSTEM GDE R0 11/99 8505030 E-5400 Mid T ower S yst em Manual ...
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