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Gateway E-3200 - page 1
Maintaining and T roub leshooting Y our E-3200 System MAN US E3200 TECH REF R0 7/98 8502684 ...
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Gateway E-3200 - page 2
Maintaining and T roub leshooting Y our E-3200 System Par t #8 502 684 MAN US E3200 TEC H R EF R0 7/98 In our eff ort to use nature’s r esources efficiently and wisely , we print all manuals on recycled papers that mee t t he minimum r equi rements established by the Feder al EP A in its guidelines f or recycled paper products. ...
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Gateway E-3200 - page 3
Notice s Copyright © 1998 Gateway 20 00, Inc. All Rights Res erved 610 Gateway Drive N. Si o ux City , SD 5 7049 U SA All Righ ts Reser ved This publi c ation is prote cted by copyrig ht and al l right s are reser ved. No par t of it m a y be r eproduced or transm itted by any mea ns or in any form , without prior cons ent in w riting fr om G atew ...
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Gateway E-3200 - page 4
C o nt e nt s i Contents Pref ace ............. ................... .................. ................... ................ iii Convent ions Used i n This Guide .. .. ..... .. .... ...... ....... .. .... ...... ....... ...... .. .... iv Saf ety I nstruc tions .... .. .... ....... .... .... .. .. ..... ...... ...... ....... ...... .... ..... .. .. . ...
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Gateway E-3200 - page 5
i i Ma in tain in g a nd Tr oubl esho ot ing You r E- 3200 Sys tem BIOS S etup Utility .......... ................... ................... ................... 43 Using the S etup Util ity... .... ....... ...... ...... ....... .... .... .. .. ..... ...... ...... ....... ..... 44 Updating the BIOS ... .... .. .. .... ....... ...... ...... ....... .... ...
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Gateway E-3200 - page 6
Pr ef ac e Contents Convent ions Used in This Guide ... .... .. .... ..... ...... .. . iv Saf ety I nstruc tions ... .... ...... .... ..... .. .. .... ...... ....... ...... .. v ...
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Gateway E-3200 - page 7
iv Ma in t aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em Con vention s Use d in This Guide Throughout this guide, y ou will se e the follo wing c on ventions: Con vention Descri ption Enter K e yboard names ar e printed in small capit als. Ctrl+A lt+Del A plus s ign i ndicat es t hat t he k e ys m ust be pressed si mul taneou sly . Setup C ...
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Gateway E-3200 - page 8
Preface v Safety Instructions Observe t he fol lo wing safety inst r uctions w hen using y our syst e m: • F ollo w all instructions mark e d on thi s product a nd in the documentation. • When the s yste m is tur ned of f, a small amount of electr ical cur r ent still r uns through t he system. Al wa ys unplug the syst em from the electric al o ...
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Gateway E-3200 - page 9
vi Mai nta inin g and Tro uble shoo tin g Yo ur E -32 00 Sy st em • There is a danger of explosion if the complementary m eta l-o xide semiconductor (CM OS ) batter y is repla ced i nc or re ctl y . Repla ce the battery with the s ame or e qui va lent type recommended by the manufacturer . Dis pose of use d batter ies a ccording to the manufactur ...
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Gateway E-3200 - page 10
Ca se Acces s Contents Stat ic Electr icity Pre cautions ....... ...... ...... ....... .. .... .. 2 Opening the Case..... .... ...... .... ..... .. .. .... .. .. ..... ...... ...... 3 Closing the C a se . ..... ...... .... .... .. ... .... .. .. .... ....... ...... .... 5 ...
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Gateway E-3200 - page 11
2 Maint a in in g and T r oubl esh oo t ing Y our E -32 00 Sys tem Static Electricity Precau tions Stat ic electricity can pe rmane ntl y da ma ge el ectr onic c omponents i n your computer . When opening your computer case, al wa ys perform the follo wing procedure: 1. W ear a grounding wrist strap (a vai labl e at most electronics stores). 2. T u ...
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Gateway E-3200 - page 12
Cas e Acce ss 3 Opening the C ase T o perf or m w ork i n the i nte rnal components of the comput er , y ou must open the case, w hich has tw o remo vab le parts: • A chassis co ver , that sur rounds the sides and top of the sy stem • A front faceplate (bezel) that c o vers the front of the system Because the c omponents i nside y our comput er ...
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Gateway E-3200 - page 13
4 Maint a in in g and T r oubl esh oo t ing Y our E -32 00 Sys tem 4. Lift up the rear of the co v er and slide the co ver to w a r d t he rear of the computer unti l the lip on the co ver is fre e of the fr ont bez el. Remo ve the co ver . 1. Lift t he three up per tabs and push the m through t he slots in t he chassis. The top of the bezel unlatc ...
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Gateway E-3200 - page 14
Cas e Acce ss 5 Closin g the Case Replace the c o ver as soon as y ou f inish installi ng or remo ving components so tha t dus t and di r t (w hic h could da mage the c omputer) do not collect inside the computer . 1. Lift the front of the chassis and set the lo w er chassis tabs into the locking holes on the bezel. 2. Press the be zel int o the ch ...
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Gateway E-3200 - page 15
6 Maint a in in g and T r oubl esh oo t ing Y our E -32 00 Sys tem ...
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Gateway E-3200 - page 16
System Co mpone nts Contents Syste m boar d .... .. .. ..... ...... .... .... ..... .... .... .... ....... .... .... 8 Rise r car d .. .. .... ...... ..... .... .... .... ..... .... ...... .... ..... .... .... 10 I/O c onnect ors... .... ....... ...... .... ..... .. .. .... .. .. ..... ...... .... 12 Rem oving t he Syste m Board .. ....... ...... . ...
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Gateway E-3200 - page 17
8 Maint a in in g and T r oubl esh oo t ing Y our E -32 00 Sys tem S yst e m bo ar d System boar d components a re identif ied i n the f ollo wing f igure and list . A Back pane l I/O c onnect ors B Conf ig uration jumper (J5G1) C Bat t ery D Onboard speaker E Slot 1 processor connect or F F an (acti v e heat sink) c onnec tor A B C D E G H F I ...
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Gateway E-3200 - page 18
Syst em Co mpo nent s 9 G DIMM slots H Digital V ersat ile Disc ( D VD) connector I A GP connector ...
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Gateway E-3200 - page 19
10 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Riser ca r d The rise r c ard is m ounted to the chassis b y brack ets at it s base and tw o scre ws at the top. The tw o scre ws attach the riser card to a bracket atta ched to the po w er supply cage. T o enab le easy remo v al of the system boar d without unplugging cab les or co ...
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Gateway E-3200 - page 20
Sys t e m Comp on ent s 11 A A TX po wer connector B SCSI LED connect or C JP10: CPU/Chassis F an connector D Front panel control conn ector E NLX system boa rd ed ge connector F PCI/ISA slot (shared) G PCI slots (2) H SW1: Chassis intrusion switch I CN3: T AD/Speakerphone J CN4: CD/D V D audio connector K JP9: P ow er suppl y fan connector L JP7: ...
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Gateway E-3200 - page 21
12 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em I/O connecto r s The follo wing I/O conne ctors are include d wit h the E-3200 system: A RJ-45 LAN connector B Line i n C Microphone in D Line o ut E USB ports (2) F COM B se rial port G Mouse (upper), K eyboard (lo wer) ports H COM A seria l po r t I Par allel port J V GA video por ...
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Gateway E-3200 - page 22
Sys t e m Comp on ent s 13 Removing the Sy stem Boar d The sys tem board is insta lled o n a se t of guide r ails, and c an be remo ved without too ls. 1. T urn off the system and disconnect the po w er cord and a l l external periphera l de vice s. 2. Open the c ase, observing the “Static Electr icity P recauti ons” on page 2. 3. Remo ve the c ...
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Gateway E-3200 - page 23
14 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 5. Locate the release le ver at the outside center edge of the system board. Lift the le v er slightl y upw a rds and then pull it outwa rd approxi m atel y eighty degrees from the e d ge of the syst em board. Thi s disengages the ed ge connector on the system boa r d from the r ise ...
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Gateway E-3200 - page 24
Sys t e m Comp on ent s 15 1. Align the rails located underneath the system board with the guides on the chassis. 2. Push in t he release le v er until it is para llel with t he chassis. This shoul d complete the reinstalla tion and lock the board in pl ace. 3. Reattach an y cards or c ables. T o rei nstall the system board ...
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Gateway E-3200 - page 25
16 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Replacing the P r oces sor The sys tem is compatib le with the I ntel P entium® II 100 MHz front-side bus (FSB) and 66 M Hz FSB processors. The system board will support the follo wing processor/ b u s conf igurations: • 233/66 • 266/66 • 300/66 • 333/66 • 350/100 • 400 ...
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Gateway E-3200 - page 26
Sys t e m Comp on ent s 17 3. Squeeze the tabs on the outside edges of the bottom bracket a nd pull out the bottom bracket. 4. Press in the tw o l atches at the top of the pr ocessor and pull the unit up and out . ...
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Gateway E-3200 - page 27
18 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 5. Lo w er the new processor into the slot until it snaps into place. 6. Push the bottom bracket back onto the base of the processor until it snaps into place. 7. Mo ve the J5G1 c onf iguration jumper from pins 1- 2 to pins 2-3 (see “System boa rd” o n page 8 for jum per locatio ...
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Gateway E-3200 - page 28
Sys t e m Comp on ent s 19 9. Reconnect the po w er cord and tur n on the system. Y our system automatica ll y boots to a conf igurati on m ode in t he Setup utility . Once in this mode, you can set the correct proc essor speed. 10. Make y our selections and e xit, savi ng your changes. 11. T urn of f the syst em and disc onnect the po w er cord. 1 ...
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Gateway E-3200 - page 29
20 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Setting the J u mper s The J5G1 conf iguration jumper on the E-3200 system board lets you clear pass w ords, set the processor/bus speed , a nd reco ver the BIOS. The table belo w sho ws the s ettings r equired to p erform those t asks, a nd the follo wing te xt pro vides step-b y-s ...
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Gateway E-3200 - page 30
Sys t e m Comp on ent s 21 5. Reconnect the po w er cord and tur n on the system. Setup utility starts and opens a Maintenance screen with the follo wing options : • Clear Pa ssw ords, w hich allo ws you to clear and reset passw ords • Set CP U Speed , w hich allo ws you to select the ne w process or (and bus) spee d if y ou upgrade proce ssors ...
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Gateway E-3200 - page 31
22 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 8. Place the bootabl e disk ette containin g the BIOS f iles into dri ve A. 9. Reconnect the po w er cord and turn on the system to reco v er the BIOS. When y ou hear tw o beeps, the B IOS has been succ essfull y reco vered. 10. T urn off the system again, ejec t the diskette from d ...
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Gateway E-3200 - page 32
Sys t e m Comp on ent s 23 Installing Memor y and Har dware The E-3200 system board suppo r ts: • 3.3-V , 168- pin unbuf fered , Synchronous Dynamic Random Access Memory (SDRAM) Dual In-line Memory Modules (DI MMs). • 16 MB and 32MB (16 bit t echnolo g y) • 64MB and 128 MB (64 bit technolog y) • Non-ECC (64 bi t) and ECC ( 72 bit) memory ? ...
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Gateway E-3200 - page 33
24 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Installing DIMMs The sys tem board contains th r ee DIMM banks. Y ou can f ill DIMM0, DIMM1, DIMM2, or a combination of banks with DIMMs. No jumper settin gs are required for the m e mor y size or type because the BIOS automatica ll y detects this information. 1. T urn of f the syst ...
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Gateway E-3200 - page 34
Sys t e m Comp on ent s 25 4. Insert the DIMM into the socket and align the tw o bot tom notches in the DIMM with the tw o notches in the DIMM socket . 5. Gentl y press the DIMM into the soc ket until the plastic sock et clamps on each side of the socket snap into the notches on the si de of the DI MM. 6. Close the ca se, as d e scri bed in Chapter ...
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Gateway E-3200 - page 35
26 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 1. Using yo ur f ingers, ge ntly push o ut both plastic socket c lamps on each end of the DIMM sock et. The D I MM should pop up slightl y from the socket. 2. Carefull y lift the DI MM out of the sock et. 3. Stor e the DIMM in a static-f ree container . T o remove DIMMs Caution! Ne ...
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Gateway E-3200 - page 36
Sys t e m Comp on ent s 27 Replacing and ad din g drives One 3. 5-inch diskett e dri ve, one 3.5- inch hard dri v e, and one CD-R OM dri v e come with your computer . Y ou can a dd additiona l dri ves of the follo wing types: • Half-height 3.5- inch disket te dri ves. The r iser card has a floppy controlle r tha t supports up to t w o flopp y de ...
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Gateway E-3200 - page 37
28 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em • Before y ou instal l a dr i ve, see the dr i ve ’ s documentati on for information on conf iguring the dri ve, setting an y jumpers on th e dri v e, and attaching cab les to the dri ve. • If yo u are inst alling a dri ve that us es an add-in contr oller , install the add-in ...
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Gateway E-3200 - page 38
Sys t e m Comp on ent s 29 Rep lacin g the 3.5 -inch dis k ette or CD-R OM dr ive Both t he 3.5- inch dis kette dri v e a nd 5.25- inch CD-R OM dri v es a re secured in the chassis b y a s et of remo vab le rails. The rail s allo w the dri v es to slide into a nd out of t he guide s in the fr ont ba ys. 1. T urn of f the syst em and disc onnect the ...
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Gateway E-3200 - page 39
30 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 6. Remo ve the rail s on both side s of t he dri v e, and sn a p them ont o the ne w dri ve i n the same positions. Make sure the front rail exte nsions are to wa rds the front of the driv e. 7. Align the rails with the appropriate ba y , and slide the dri v e into the ba y until t ...
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Gateway E-3200 - page 40
Sys t e m Comp on ent s 31 1. T urn of f the syst em and disc onnect the po w er cord. 2. Open the c ase and r emo ve the front be zel, obse rving the “Static Electri city P recautions ” on page 2. 3. Remo ve the bezel i nse rt (y ou can sa v e and r eplace the i nsert should you ne ed to remo v e the de vice and continue to use the syste m). 4 ...
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Gateway E-3200 - page 41
32 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Rep lacin g the hard driv e The har d dri ve is secure d to a mounting pl a te t ha t snaps out of a nd i nto the chassis. 1. T urn of f the syst em and disc onnect the po w er cord. 2. Open the c ase, observing the “Static Electr icity P recauti ons” on page 2. 3. Locate the 3. ...
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Gateway E-3200 - page 42
Sys t e m Comp on ent s 33 Add ing a sec ond har d dr ive The sys tem comes wit h a metal dri ve mounting plate y ou can us e to i nstall an additional internal hard dri v e. Y ou will ha v e to pur c hase an ID E c able with thr ee connectors a nd of s uff icie nt l ength to connect the e xisti ng hard dri v e and the ne w dr iv e to the riser car ...
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Gateway E-3200 - page 43
34 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 6. W ith the dri ve upside do wn, inser t the metal points into the threaded holes on one s ide of the dr i ve and lo wer the plate o ver t he bottom of the dri ve. 7. Secure the dri v e to the enclosure with a scr e w . 8. Replace the mount ing bra cket int o the chassis and slide ...
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Gateway E-3200 - page 44
Sys t e m Comp on ent s 35 Adding an expansion car d The E-3200 chassis has three expansion slots for PCI/ISA cards and one slot fo r an A GP ca rd. The rise r c ard has tw o PCI connectors a nd one sha red PCI/ISA connector . F or the shared slot, so y ou can install either a PCI or ISA expa nsion card , but not both. The A GP connector is on th e ...
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Gateway E-3200 - page 45
36 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 5. Locate an a v ailab le sl ot, and remo ve the slot co ver (sa ve the co ver for reinsta llation if y ou need to remo v e the card) by releasing t he lock ta b (y ou can use a blunt tool such as a flat-head scre wdri v er if the tab does not release with f in ger pressure). Eithe ...
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Gateway E-3200 - page 46
Sys t e m Comp on ent s 37 Heceta II ha r dware manag ement Heceta II is an integrated data acquisition system that lets y ou monitor the status of y our system har dw are. Monitored information includes inter na l temperature , fan speed , vo ltage, and chassis intrusion (to ale r t you in c ase of tampering) . The features of the hardw are manage ...
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Gateway E-3200 - page 47
38 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Installing LA NDesk Client Ma na g er Intel’ s LANDe sk Client Manager i s the Desktop Management I nter face (DMI) solution that is already loaded on your syste m. LAND esk Client Manager lets you monitor y our syste m f or critical situa tions that ma y need your atte ntion. It ...
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Gateway E-3200 - page 48
Sys t e m Comp on ent s 39 Replacing the b atter y The batte ry pro vides po w er f or the system r eal-tim e clock and CMOS RAM, which holds the system conf i guration information. If your battery is failing y ou ma y notice your system clock slo wing do wn and gi ving y ou the inc orrect ti me. If so, ope n the Setup utility a nd write do wn all ...
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Gateway E-3200 - page 49
40 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em 7. Press the ne w battery in the soc ket with the positi ve pole up. Be sure you hav e pr essed the batte r y do wn far enough for i t to c ontact the base of t he soc ket. 8. Close the ca se, as d e scri bed in Chapter 1. 9. Reconnect the po w er cord and tur n on the system. 10. E ...
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Gateway E-3200 - page 50
Sys t e m Comp on ent s 41 • T urn off the system, remo ve the co ver , and verify that all cab les inside the case are attached securel y . Also, make sure that the colored cab le ed ge s are a ligned cor rectl y and that the c onnectors didn’ t m i ss any pi ns. Disconnect and r econnect the cab les, and then replace the co ve r carefull y so ...
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Gateway E-3200 - page 51
42 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Usin g Y our System Re storation CD The System Restoration CD included with your syst em c an be use d to: • Restore your W indo w s 95 or W indo ws 98 operating syste m • Install hardw are dri vers for W indo ws 95, Wi ndo ws 98, a nd W indo ws NT • Reinstall sele cted softw ...
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Gateway E-3200 - page 52
BIOS Setup Utility Contents Using the S etup Util ity .... .. .... .. ..... ...... ...... ....... .. .... 44 Updating the B I OS .. .... ...... .... ..... .. .. .... ...... ....... ...... 46 ...
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Gateway E-3200 - page 53
44 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Using the Setu p Utility The computer ’ s BIOS ha s a buil t-in se tup utilit y that let s y ou con f igure se v eral b asic system charact eristi cs. The se tti ngs are stored in battery-backe d R AM and are retained e v en when the po w er is of f. T o enter the Setup utility , ...
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Gateway E-3200 - page 54
BIOS Setu p Util ity 4 5 • The plus sign (+ ) and mi nus sign ( -) change v alue s in f ields. • E SC closes the scr een y ou are in a nd returns y ou to the pre vious screen or exits y ou f rom the Setup utili ty . • F9 opens a sc r een that lets you return all va lues to their default setti ngs. • F1 0 opens a screen that lets y ou sa ve ...
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Gateway E-3200 - page 55
46 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Updating the B IOS Flash memory sim pli f ies distr ibuting BIOS upg rades. If y ou need a ne w ve rsion of BIOS, y ou ca n do wnload the BIOS update from the T echnical Support w e b site a nd install the ne w versi on fr om a diske tte. 1. Enter S etup b y pressi ng F1 w hen promp ...
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Gateway E-3200 - page 56
BIOS Setu p Util ity 4 7 14. As the system star t s up, v eri fy that the cor rect BIOS version is repor ted. 15. Enter Setup by pr essing F1 when prompted during startup. Once in Setup, press F9 to load the Setup utility default settings. 16. If you w a nt to c h ange any BIOS f ields, use the UP AR ROW ( ↑ ) and DOWN AR R O W ( ↓ ) t o select ...
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Gateway E-3200 - page 57
48 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em ...
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Gateway E-3200 - page 58
T r o ub leshooting Contents Intr oduction. .... .. .... ....... .... .... .. .. ..... .. .. .... ....... ...... .... 50 Trouble shooting Checkl ist .. .... ... .... ...... ....... .. .... .... 51 CD-R OM Probl ems. . . .. .... ...... ....... ...... ...... ..... .... .. .. 52 Hard Disk Proble ms .. .. .... .. .. .... ....... ...... ....... ...... . ...
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Gateway E-3200 - page 59
50 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Intr oduc tion If y our system doe s not ope rate c or re ctl y , r e-read t he instructions f or t he pr oc edu r es y ou ha v e p e rfo rmed . I f an error oc cur s within an application, consult the doc umentation supplied wit h the softw a re. This se ction identif ies solutions ...
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Gateway E-3200 - page 60
Trou bles ho otin g 51 T r ou bleshooting Chec k list Before turning on the system, m ake sure tha t: • The po w er cord is conne cted to the A C p o w e r-in c onn ector a nd an A C outlet. • The A C outl et is suppl ying po wer . • If a po w er strip i s used , it is turne d on, and the circui t bre aker i s set. • The vol tage selection ...
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Gateway E-3200 - page 61
52 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em CD-R OM Probl ems An a udio CD produces no sou nd. Pr obable Cause Solution The CD is loaded inc orr ect ly . Make certain the label is f acing upw ar d, and then t ry again. The speak ers are not connect ed. C he ck the sp eake r cabl es. Make c er t ai n the y ar e connec ted prop ...
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Gateway E-3200 - page 62
Trou bles ho otin g 53 The CD- R OM driv e is not recogniz e d b y the system. Pr obable Cause Solution The CD is not inte nded f or PC use. Mak e ce r tai n the CD is PC-compat ib l e . The CD is loade d inc orr ect ly . Make ce r t ai n the label is f acing upw ar d, and then t ry again. The CD is scr atc hed or di rty . T ry cleaning the CD with ...
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Gateway E-3200 - page 63
54 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Har d D isk Prob lems The S CSI driv e is not reco gniz ed b y the system. The I DE drive is no t recogniz ed b y the syste m . Pr obable Cause Solution The SCSI b us i s not properl y termin ated . Mak e certain the l ast de vice on the SCSI chain i s pr operly t erminated. The dri ...
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Gateway E-3200 - page 64
Trou bles ho otin g 55 Memo r y/Pr oc essor P r ob lems Memory errors w ere detected during system star t up . A ne w processor is no t recogniz ed b y th e syste m. Pr obable Cause Solution Memory was added or remo ved, and the new conf i gurat ion was not sa ved in Setu p uti lity . Enter Setup and sav e the new memory confi gura t i on. The memo ...
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Gateway E-3200 - page 65
56 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Modem Pr oblems The m odem is not re cogniz ed by the syst em. Pr obable Cause Solution The modem has not been added as ne w hardw ar e . Add t he modem a s n ew hardw ar e. The modem is not connect ed to a l iv e phone j ac k. Mak e certain the l ine connec ted to the modem i s li ...
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Gateway E-3200 - page 66
Trou bles ho otin g 57 P eriph eral/Adapter Probl ems A SC SI de vice is not recogniz ed b y the system. The d isk ette dr iv e is not r ecogniz ed b y the system. Pr obable Cause Solution The de vice needs to be adde d as n ew hardw ar e . F rom the Control P anel windo w ( Star t | Se ttin gs | Control Pa nel ), d oub le -c lic k Add New Ha rdwar ...
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Gateway E-3200 - page 67
58 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em The di skette dr iv e will not read, write, or f or mat. The disk e tte dr iv e L ED illum inates continuously . An a dapter car d is not recogn ized b y the system. Pr obable Cause Solution The disk et t e is not IBM for ma tted . Mak e certai n the di sk ette y ou are trying to fo ...
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Gateway E-3200 - page 68
Trou bles ho otin g 59 Printer Pr o b lems The printer will not tur n on. The p rinter is turned on b ut will not print. Pr obable Cause Solution The print er i s not plugge d i n. Chec k the po we r cabl e . Mak e certain it is plugg ed into a li v e power sour ce . The print er i s not tur n ed o n. Mak e ce r t ai n the print er’ s powe r s wi ...
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Gateway E-3200 - page 69
60 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em The p r inter pri nts garb led te xt. Probab l e Cause Sol ut io n The wrong driv er is being use d f or the selec ted printer . F rom the Printers wi ndo w ( Sta rt | Se ttin gs | Pr in te rs ), select t he printer . F r om the File me nu, c lick Pro perti es . Mak e c er tain th e ...
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Gateway E-3200 - page 70
Trou bles ho otin g 61 Syst em Prob lem s The syst em will not sta r t up . The syst em is non-respo n siv e. The k eyboa rd does not w or k. Pr obable Cause Solution The syste m is not connect ed to an A C outl et. Chec k t he po wer c ab le(s) and m ake ce r tai n it i s conne cte d to an A C power sourc e . V oltage sel ec t i on s witch not s e ...
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Gateway E-3200 - page 71
62 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em The mouse does not work. Pr obable Cause Solution The mouse is not plugge d i n or connect ed pr o perly . Chec k t h e cab le . Mak e cer tain i t is p lugged in c orr ect ly . The mouse driv e r did not l oad whe n the syste m booted. Load the app r opriat e mouse driv er man ual ...
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Gateway E-3200 - page 72
Trou bles ho otin g 63 Video Prob lems The syst em is r un ning b u t t here is no displa y . The t ex t on the d ispla y is dim or difficult to read. Pr obable Cause Solution The m onito r is n ot tur n ed o n. Mak e ce r t ai n the monit or is plug ged in and turned on. If po wer is applied t o the mo n ito r, t h e gr ee n po we r L E D sh ou l ...
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Gateway E-3200 - page 73
64 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em The co lor m onitor displa ys e verything in b lac k an d white . The d ispla y ed character s ar e ga rbl ed . Pr obable Cause Solution The syste m w as turned on bef ore the monito r . Mak e certai n the moni tor is turned on, and then re sta r t the syst em. The dis pla y typ e i ...
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Gateway E-3200 - page 74
Trou bles ho otin g 65 The vid eo is distor ted . Pr obable Cause Solution The mon itor ’ s control s are n ot pr operly adjust ed. Ad ju st th e mo n ito r co nt ro ls un t il th e text becom e s cl ear . ( See y our monit or docum entati on f or mor e inf o r mation .) The connect or or cabl e i s damaged. Chec k the con nector an d c ab le f o ...
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Gateway E-3200 - page 75
66 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Err or M essages This section li sts com m on e r ror m essa ges that may be displa y ed on y our monitor . The se messa ges ofte n indi cate procedur al e r rors such as a n incorrect keystr oke or a write-protecte d diskette. Some messages, ho w e ver , ma y indicate a prob lem th ...
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Gateway E-3200 - page 76
Trou bles ho otin g 67 Disk ette read f ail ed - strik e F 1 to r etry boot . Mak e certain the b oot di sk co ntains the Command.com fi le. Use the confi gurat ion u tility (i f applicab le) to veri fy you r driv e or con tr oller conf ig ur at ion . Press F1 to try the boot again. Gate A20 f ai lu re. Y ou ma y ha v e an XT ke ybo ard connect ed ...
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Gateway E-3200 - page 77
68 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em K ey board clo c k li ne failu re. T r y a working ke y board. Mak e certain the k eyboar d is c ompatib le with the syst em. Y ou ma y hav e to chang e th e swi tch s etti ng to A T . K ey board cont roll er failu re. T r y a working ke y board. Mak e certain the k eyboar d is c om ...
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Gateway E-3200 - page 78
Trou bles ho otin g 69 Required par a meter mi ss ing . Make c er tain you entered the ri ght command. If y ou are trying to e xit MS-DOS t o r et urn to Windows , type EXIT and pres s E NTER . Syntax err or . Ma k e certain you ent er ed the right command. If y ou are trying to e xit MS-DOS t o r et urn to Windows , type EXIT and pres s E NTER . T ...
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Gateway E-3200 - page 79
70 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em ...
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Gateway E-3200 - page 80
Appendix A Contents Spec ific ati ons...... ..... .... .. .. .... ....... ...... ...... ....... .... .... 72 Prope rtie s .... .. .... ....... ...... .... .... .. ... .... .. .. .... ....... ...... .. 74 Prot ecting Agains t Viruses.... ..... .. .... .. .... ....... ...... .. 75 Regulator y Co mplianc e... .... .. ..... .. .... ...... .. ..... .... ...
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Gateway E-3200 - page 81
72 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Specifications The follo wing specif ications are for the st a ndard conf i guration; your system ma y contain optiona l equipment. All specif ications are subject to change. Summary Suppor t s P entium® II micr opr oces sor s oper at in g at 233 MHz to 333 MHz with 66 MHz FSB and ...
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Gateway E-3200 - page 82
Ap pe nd ix A 7 3 On-boar d A GP A TI RA GE PRO TURBO integr at ed 64- bit A GP gra phics acceler a tor . Shared PCI /ISA e xpan- sion sl ot One PCI and one ISA slot are sha red. PCI e xpa nsi on slots T wo Netwo r k 10/100 Mbit per second Et hernet network suppor t P ow er supply 145 watts . A TX power conne ct o r f or eas y pow er cabl e chang e ...
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Gateway E-3200 - page 83
74 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Pr op er ties Y ou c an vie w system resources, such as DMA and I RQ usa ge , I/O maps and memory maps, from y our ope rati ng system. T o vie w these resources: 1. Under Con t r ol Pa nel , double -click th e Sys tem icon. 2. Sel ect the Devi ce M anage r ta b . 3. Highlight t he h ...
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Gateway E-3200 - page 84
Ap pe nd ix A 7 5 P r ot e cti ng A g ai ns t V i ru s es A virus is a pro gram writte n with malicious intent for the pur pose of creating hav oc in a computer syste m. It attaches its elf to e xe cutable f iles or boot sect ors, so it c an replic ate and spread. Some viruse s m a y onl y cause your system to beep or displ a y m essages or images ...
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Gateway E-3200 - page 85
76 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em Regulator y Complianc e This de vice has been tested and found to c ompl y with the li mits for a C l ass B digi tal de vice, pursua nt to Part 15 of the FCC rules. These limits ar e designed t o pro vide reasonab le pr otection a gainst harm f ul inte rferenc e in a resident ial in ...
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Gateway E-3200 - page 86
Ap pe nd ix A 7 7 Cou per le courant ava nt l’entr etien. This Information T echnolo gy Equipment has been tested and found to compl y with the f ollo wing European d irecti ves: [i] EM C Direc ti ve 89/336/ EEC amending Dir ecti v es 92/ 31/EEC & 93/ 68/ EEC as per: - EN 50081-1:1992 according to EN 55022:1995 C lass B EN 61000-3-2:1995 or E ...
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Gateway E-3200 - page 87
78 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em ENER GY ST A R Co mp liant Y our sys tem is preconf igured to be ENERGY ST AR compliant. This requirement is met w hen y our sy stem uses le ss than 3 0 w atts on or be for e 30 minutes of inacti vity . Y our computer achie ves this le vel whe n the hard dri v es are set to spin do ...
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Gateway E-3200 - page 88
Index 79 Index A ada pter car ds instal ling 35 troubleshooti ng 58 B batte ry, re placing 39 BIO S recoveri ng 21 setup utilit y 44 updating 46 C case removing the chassis cover 3 removing the front bezel 4 replacing the chassi s cover 5 replacing the front bezel 5 CD-ROM drive instal ling 30 troubleshooti ng 52 D DI MMs instal ling 24 removing 26 ...
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Gateway E-3200 - page 89
80 Main t ai ni ng and Trou bl es ho ot ing You r E-3 20 0 Syst em M memo r y instal ling 24 troubleshooti ng 55 modem, t roubleshoot ing 56 mouse, tr oubleshooti ng 62 P periphera l devic es, troubleshooti ng 57 printer , troubleshoot ing 59 processor bus speed settings 20 heat sink 16 replacing 16 specifi cations, E-3220 72 troubleshooti ng 55 R ...
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Gateway E-3200 - page 90
Maintaining and T roub leshooting Y our E-3200 System MAN US E3200 TECH REF R0 7/98 8502684 ...
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