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Manual Doro PhoneEasy 632

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  • Doro PhoneEasy 632 - page 1

    English Dor o PhoneEasy ® 632 ...

  • Doro PhoneEasy 632 - page 2

    2 0 1 8 1 6 1 7 1 5 1 9 1 2 3 4 5 6 7 8 1 3 1 2 1 1 9 2 3 2 2 1 0 1 4 2 1 Note! All illustrations are for illustrative purposes only and may not accurately depict the actual device. English 1. Earpiece 2. Display 3. Left selection button 4. Microphone 5. Call button 6. Speed dials 7 . V oice mail 8. International prefix /Symbols 9. Input method/Sil ...

  • Doro PhoneEasy 632 - page 3

    2 4 2 5 The items supplied with your phone might vary depending on the sof t- ware and accessories available in your region or offered by your service pro vider . Y ou can obtain additional accessories from your local Doro deal- er . The supplied accessories provide the best per f ormance with your phone. ...

  • Doro PhoneEasy 632 - page 4

    English Contents Congratulations on your purchase ............................................................... 1 Get star ted ..................................................................................................... 1 Inser t SIM card, memor y car d and the battery ................................... 1 Charge the phone .............. ...

  • Doro PhoneEasy 632 - page 5

    English Point the wa y ............................................................................................... 23 Compass .............................................................................................. 25 Messages ..................................................................................................... 25 Create a ...

  • Doro PhoneEasy 632 - page 6

    English Log in/Log out ..................................................................................... 46 Options ................................................................................................. 46 Sync. intervals ..................................................................................... 46 Account details ........ ...

  • Doro PhoneEasy 632 - page 7

    English Congratulations on your purchase Doro PhoneEasy ® 632 is an elegant camera phone with easy to use GPS and compass functions. Let it guide you to a specific address, or show the distance and direction back to a point from where you star ted. Get weather updates and enjoy sharing photos and video messages. Also fea- tures direct memories and ...

  • Doro PhoneEasy 632 - page 8

    English scratch or bend the contacts on the card. T o remove or replace the card, push the card in until you hear a click and then pull the card out. 3. Inser t the SIM card by gently sliding it into the holder . Mak e sure that the SIM card’s contacts are facing down and that the cut of f cor - ner is pointing out. T ake care not to scratch or b ...

  • Doro PhoneEasy 632 - page 9

    English If the phone is turned of f when the charger is connected to the phone only the batter y charge indicator will be shown on the display . Note! T o save power the L CD backlight goes of f af ter a while. Press any button to illuminate the display . F ull battery capacity will not be reached until the batter y has been charged 3–4 times. Ba ...

  • Doro PhoneEasy 632 - page 10

    English 1. Enter the PUK code and confirm with OK . 2. Enter a new PIN code and confirm with OK . 3. Re-ent er new PIN code and confirm with OK . Start-up wizard When star ting the phone f or the first time, you can use the Star t-up wiz- ard to set some basic settings. • Press Y es to change or No if you do not want to change. The default langua ...

  • Doro PhoneEasy 632 - page 11

    English • Press lef t selection button to access the phone Menu or right selection button Name to access your saved contacts in the phonebook. Tip: Y ou can alwa ys press to return to standby . Scroll • Use the arrow buttons / to scroll in menus. Step-b y -step instructions The arrow ( ) indicates next action in step-by-step instructions. T o c ...

  • Doro PhoneEasy 632 - page 12

    English Change writing language 1. Press and hold # for a list of a vailable languages. 2. Select language with / and press OK to confirm. Enter te xt with predictive text In some languages you can use the Smar t ABC (eZiT ype ™ ) input method which uses a dictionary to suggest wor ds. • Press each key once , even if the displayed character is ...

  • Doro PhoneEasy 632 - page 13

    English be some newer wireless technologies that ha ve not been teste d yet for use with hearing aids. T o ensure that a specific hearing aid works well with this telephone, test them together before making a purchase. The standard for hearing aid compatibility contains two types of ratings: • M : T o use your hearing aid in this mode, mak e sure ...

  • Doro PhoneEasy 632 - page 14

    English Set the time and date format 1. Press Menu Settings General Time & date Set format : • Time format 12 hour s or 24 hours . • Date format and select the desired date f ormat. 2. Press OK to confirm. Language The default language f or the phone menus, messages, etc. is determined by the SIM card. Y ou can change this to any other lang ...

  • Doro PhoneEasy 632 - page 15

    English 3. Enter new PIN and press OK . Repeat to confirm. Phone lock The phone lock prot ects your phone from unwanted usage. If activated, phone is locked after restar t and the phone code needs to be entered to unlock. 1. Press Menu Settings Security Phone lock . 2. Select On to enable, or Of f to disable. 3. Press OK to confirm. Note! Y ou need ...

  • Doro PhoneEasy 632 - page 16

    English Receive a call 1. Open the flip and press to answer . Alternativ ely press Silent to switch of f the ringsignal or press /close the flip to reject directly (busy signal). 2. Press to end the call. T o answer an incoming call by opening the flip, see Answer mode, p.13. Tip: Press and hold + / – to temporarily switch of f the ringsignal wit ...

  • Doro PhoneEasy 632 - page 17

    English Call options During a call the selection buttons 1 ( ) give access to additional functions. Options (left selection button) • Hold single call or Retriev e single to hold or retrieve the current call. • End single call to end the current call (same as ). • New call to call another number (Conference). • Phonebook to search the phone ...

  • Doro PhoneEasy 632 - page 18

    English SOS calls As long as the phone is switched on, it is alwa ys possible to place an SOS call by entering the main local emergency number f or your present loca- tion follo wed by . Some networks accept calls to emergency numbers without a valid SIM card. Contact your service pro vider for more information. Call log Receiv ed, missed and made ...

  • Doro PhoneEasy 632 - page 19

    English • Received calls to show the elapsed time of all received calls. • Reset all Y es to reset all. 2. Press OK to confirm. Answer mode 1. Press Menu Settings Calls Answer mode : • Open to answer On to answer incoming calls by opening the flip. • Any key On to be able to answer incoming calls by pressing any button (exemption ). 2. Pres ...

  • Doro PhoneEasy 632 - page 20

    English Tip: Repeat and select Deactivate to disable call waiting, or Query status to displa y if call waiting is active or not. Call divert Y ou can divert calls to an answering ser vice or to another phone number . Set up which calls should be diver ted. Select a condition and press OK , then select Activate , Deactivate or Quer y status for each ...

  • Doro PhoneEasy 632 - page 21

    English Fixed dial (FDN) Y ou can limit calls to cer tain numbers saved on the SIM card. The list of allow ed numbers is protecte d by your PIN2-code. Note! A password is needed to apply fixed dial. Contact your ser vice pro vider to get the password. 1. Press Menu Settings Security Fixed dial : • Mode On to enable or Off to disable. • Fixed nu ...

  • Doro PhoneEasy 632 - page 22

    English • My pictures to select an existing picture. 6. Select Ringtone Edit to associate ringtone to the contact, see T one setup (ringtone), p.43. • System to select from preinstalled files. • User to select from your downloads. 7 . Press Save . Tip: For international calls, alwa ys use + before the countr y code for best operation. Press * ...

  • Doro PhoneEasy 632 - page 23

    English • Send vCard : • Send by SMS , see Create and send tex t message (SMS), p.25. • Send by MMS , see Create and send picture message (MMS), p.26. • Send by Bluetooth , see Bluetooth ® , p.36. • As e-mail , see Create and send e-mail, p.2 7 . 3. Press OK to confirm. Phonebook settings Owner number The phone number assigned to your SI ...

  • Doro PhoneEasy 632 - page 24

    English • Off to display only the names of contacts. 2. Press OK to confirm. V oice mail If your subscription includes an answering ser vice, callers can lea ve a voice mail message when you are unable to answer a call. V oice mail is a network ser vice and you may need to subscribe to it first. For more inf or- mation and for the voice mail numb ...

  • Doro PhoneEasy 632 - page 25

    English ICE (In Case of Emergency) First responders can access additional information such as medical infor - mation from the victim's phone in case of emergency . In the event of a trauma, it is critical to have this information as early as possible to in- crease the chances of survival. All fields are optional, but the more inf or- mation pr ...

  • Doro PhoneEasy 632 - page 26

    English Assistance button CAUTION When an assistance call is activated the phone is pre-set to handsfree/ speak erphone mode. Do not hold the device near your ear when the handsfree mode is in use, because the volume may be extremely loud. The assistance button allows easy access to contact your predefined help numbers (Number list) should you need ...

  • Doro PhoneEasy 632 - page 27

    English IMPORT ANT! Information to the recipient of an assistance call, when Confirm with "0" is activated. • After receiving the assistance message, each number in the Number list is called sequentially . • T o confirm the assistance call, the recipient needs to press 0 . • If the recipient doesn’t press 0 within 60 seconds (af t ...

  • Doro PhoneEasy 632 - page 28

    English 4. Repeat until you ha ve 5 contacts (maximum). Tip: T o edit or delete an existing entr y , select it and press Options Edit or Delete . Activat e text messages (SMS) A text message can be sent to the contacts in the numbers list when the assistance button is pressed. Activation 1. Press Menu Settings Assistance SMS Activation : • On to ...

  • Doro PhoneEasy 632 - page 29

    English Assistance settings Confirm with "0" Y ou can activate the Confirm with "0" function. This is especially recom- mended if there is a risk that the assistance call is answered by a voice mail or answering ser vice. If the recipient doesn’t press 0 within 60 sec- onds the call will be disconnected and the next number in ...

  • Doro PhoneEasy 632 - page 30

    English Calibration Y ou need to calibrate the compass on your device before using the Point the way application and the compass. 1. Move awa y from any interference such as steel-frame buildings, electric appliances, computer equipment or anything being magnetic. 2. Wa ve your phone in a figure 8 pattern. 1. Press Menu Point the way Point the way ...

  • Doro PhoneEasy 632 - page 31

    English • Exit to exit. Compass Y our Doro PhoneEasy ® 632 can also be used as a compass. Use the compass needle to guide you in a general direction. The needle alwa ys point toward Nor th. For best result, hold the phone flat in your hand and horizontal to the ground (A). A B • Press Menu Point the way Compass . Messages Create and send te xt ...

  • Doro PhoneEasy 632 - page 32

    English Create and send picture message (MMS) A picture message can contain text and media objects such as pictures, sound recordings and video. Both you and the recipient must have sub- scriptions that suppor t picture message. The settings for picture mes- sage are supplied by your ser vice provider and can be sent to you automatically via te xt ...

  • Doro PhoneEasy 632 - page 33

    English 3. Recor ding star ts immediately . Press Stop when done and press Y es to sa ve. 4. Select recipient from Phonebook . Alternativ ely , select Enter number to add recipient manually and press Done . 5. Press Add to add more recipients. 6. Press Send to send. Create and send e-mail IMPORT ANT! Using data ser vices can be costly. W e recommen ...

  • Doro PhoneEasy 632 - page 34

    English Download e-mail • Press Menu Messages E-mail Inbox . Note! After configuring your account, you can view previously retrieved e- mail of fline or connect to the e-mail ser ver to view new messages. Af ter you retrieve e-mail messages, you can view them of fline. Inbox, Outbo x and Sent 1. Press shor tcut button . Alternativ ely press Menu ...

  • Doro PhoneEasy 632 - page 35

    English • Details (MMS only) to view details of the message. 5. Press OK to confirm. Message settings Predictive te xt 1. Press Menu Settings Messages Predictive text . 2. Select On to enable, or Off to disable. 3. Press OK to confirm. W riting language 1. Press Menu Settings Messages Writing language . 2. Use / to select a language. 3. Press OK ...

  • Doro PhoneEasy 632 - page 36

    English 2. Enter the ser vice centre number . Press Clear to delete. 3. Press OK to confirm. Cell broadcast Y ou can receive messages on various topics from your ser vice provider , such as weather or traf fic conditions in a par ticular region. For a vailable channels and relevant channel settings, contact your ser vice provider . Cell broadcast m ...

  • Doro PhoneEasy 632 - page 37

    English • Phone to store in the phone memory. • Memory card to store picture messages to the memor y card. 2. Press OK to confirm. MMS profile These settings are needed to use the picture messages function. The set- tings for picture messages is supplied by your ser vice provider and can be sent to you automatically . 1. F rom MMS settings , se ...

  • Doro PhoneEasy 632 - page 38

    English Note! Some ser vice pro viders require you to send a picture message bef ore you will be able to receive one. Send a picture message with tex t only to activate the ser vice. Some ser vice providers require that you contact them before enabling picture message f or your account. Contact your ser vice provider’s Customer Ser vice. Press du ...

  • Doro PhoneEasy 632 - page 39

    English 2. Select Messages or E-mail : • Short (4 seconds) • Long (12 seconds) 3. Press OK to confirm. Note! If Alert type is set to Ring only the phone will not vibrate. Reminder The reminder aler ts you once if you haven't checked your messages or listened to your voice mail within 1 0 minutes from receipt. When notified, press to end th ...

  • Doro PhoneEasy 632 - page 40

    English • Send Send by MMS , see Create and send picture message (MMS), p.26. • Send Send by Bluetooth , see Bluetooth ® , p.36. • Send As e-mail , see Create and send e-mail, p.2 7 . • Delete to delete. Press Y es to confirm or No to return. • Use Wallpaper to sav e as displa y back gr ound. • Use Phonebook picture to save as phoneboo ...

  • Doro PhoneEasy 632 - page 41

    English For more video camera settings, see Camera settings, p.35. Picture galler y and Video gallery View your saved pictures or videos . 1. Press Menu Camera Picture galler y or Video galler y . 2. Use / to select a picture or video. 3. Press Options : • View for single view . Press Back to return. Use / to play and stop the video (video only). ...

  • Doro PhoneEasy 632 - page 42

    English • Image size to set as Small (lowest quality), 1 MP or 2 MP (high- est quality). • Video camera Quality to set as High or Low . • Video camera Record time to set as No limit or 1 min . • Shutter sound Of f / Low / High . 2. Press OK to confirm. Note! With higher quality , less pictures or videos can be stored in the internal memory. ...

  • Doro PhoneEasy 632 - page 43

    English 1. Press Menu Settings Connectivity Bluetooth Device name . 2. Enter the name your Doro PhoneEasy ® 632 should appear with for other Bluetooth devices. 3. Press Done to confirm. Search device Search for available Bluetooth audio devices. 1. Press Menu Settings Connectivity Bluetooth Search device . 2. Select a device from the list and pres ...

  • Doro PhoneEasy 632 - page 44

    English • High (Confirmation may be needed for full access for paired devices.) • Information 2. Press OK to confirm. Bluetooth beacon Bluetooth beacons are devices using Bluetooth ® to determine position. Pair once with the unit. Af ter pairing, you can select to turn of f Bluetooth in your phone to improve the battery per formance. The unit ...

  • Doro PhoneEasy 632 - page 45

    English • APN to enter the APN address. • User name to enter user name. • Password to enter passwor d. • Connection type select HTTP / WAP . • Proxy address to enter proxy address. • Proxy por t to enter proxy por t. • User name to enter user name. • Password to enter passwor d. 4. Press Done , and press Y es to save or No to return ...

  • Doro PhoneEasy 632 - page 46

    English Data roaming Y our phone automatically selects your (ser vice providers) home network if within range. If not within range, you can use another network, provided your network operator has an agreement that allows you to do so. This is called roaming. Contact your ser vice provider for more information. 1. Press Menu Settings Connectivity Mo ...

  • Doro PhoneEasy 632 - page 47

    English Network information • View your current network settings. Ser vices This menu may contain pre-programmed ser vices from your network pro- vider depending on network suppor t and subscription. • Press Menu Settings General Services . Connect the phone to a computer Connect the phone to a computer and star t transferring pictures, music a ...

  • Doro PhoneEasy 632 - page 48

    English 3. Select a folder , eg Photos and press Open . 4. Select a file and press Options : • Play (audio/video/music), press to Play or to Stop . • View (photos/images) for single view . • Send Send by MMS to send as picture message or Send by Bluetooth to send to a Bluetooth device. • Details to view detailed information about the file, ...

  • Doro PhoneEasy 632 - page 49

    English • HA C mode f or use with hearing aid. 2. Press OK to confirm. Note! T r y dif f erent settings to find the one that suits your hearing the best. T one setup (ringtone) Select a ringtone with the best tone cur ve adjustments and frequencies to best fit your needs. 1. Press Menu Settings Sound T one setup Ringtone Ringtone : • System to ...

  • Doro PhoneEasy 632 - page 50

    English • Vib. and ring for vibration and ringtone. • Vib. then ring to star t with vibration and adds ringtone af ter a shor t while. • Silent for no sound or vibration, the display light is lit. 2. Press OK to confirm. Extra tone Y ou can select to enable warning and error tones to aler t you of low bat- tery power , phone and SIM card erro ...

  • Doro PhoneEasy 632 - page 51

    English 2. Select Idle display Clock only , Clock & Operator or All info . 3. Press OK to confirm. Themes Y ou can select dif f erent themes to adjust the phone's te xts and background. 1. Press Menu Settings Display Themes . 2. Use / to select a theme. 3. Press OK to confirm. LCD backlight Select the delay time for the display backlight. ...

  • Doro PhoneEasy 632 - page 52

    English 2. Y our username is automatically set to your phone number/owner number . The owner number is supplied by your ser vice provider and is usually set on the SIM card. If not, you can enter the number yourself. 3. Enter password and press / . 4. Re-ent er the passwor d in the field below and press OK . Note! The username may contain letters ( ...

  • Doro PhoneEasy 632 - page 53

    English Tip: Y ou can also synchronise manually by pressing Synchronise now . Account details Tip: If you misplace or f orget your account details such as user name and you passwor d you can always follow these instructions to retrieve it. 1. Press Menu Settings My Doro Manager . 2. Select Account to view your account inf ormation details. Enter th ...

  • Doro PhoneEasy 632 - page 54

    English Tip: Disconnecting the headset will also turn off the radio. Loudspeaker 1. Press Menu FM radio Options Loudspeaker On . 2. Use or to adjust the sound volume. 3. T o turn of f, select Of f . Channel list (editing the channel list) 1. Press Menu FM radio Options Channel list . 2. Select the channel you wish to edit and press Options : • Pl ...

  • Doro PhoneEasy 632 - page 55

    English Set the automatic switch off time 1. Press Menu Settings General T orch : • 1 min to turn of f automatically af te r 1 min. • 2 min to turn of f automatically af te r 2 min. • No limit to turn of manually (default). 2. Press OK to confirm. Calculator The Calculat or can per form basic mathematical operations. 1. Press Menu Calculator ...

  • Doro PhoneEasy 632 - page 56

    English 1. Press Menu More Status . 2. Use or to scroll the list. 3. Press Back to return to standby mode. Alarm 1. Press Menu Organiser Alarm On . 2. Enter the alarm time using the key pad. • For a single occurrence, select Single . • For a repeated alarm, select Repeated . Scroll through the list of da ys and press On to enable or Of f to dis ...

  • Doro PhoneEasy 632 - page 57

    English View all 1. Press Menu Organiser Calendar . 2. Select a task and press Options View all . 3. Press Options Edit , Delete or Delete all . 4. Press OK to confirm. Note! The calendar will work even when the phone is switched off. Do not press Y es to power on if wireless phone use is prohibited or when it may cause inter f erence or danger . D ...

  • Doro PhoneEasy 632 - page 58

    English W eather IMPORT ANT! Using data ser vices can be costly. W e recommend that you check your data rates with your ser vice provider . View the Weather f or your chosen city. 1. Press Menu Weather . 2. Press Back to return to standby mode. Note! In order to see the weather , you must first select a city . Weather settings 1. Press Menu Setting ...

  • Doro PhoneEasy 632 - page 59

    English V oice mail message received 5 Unread te xt message/SMS Unread e-mail Unread picture message/ MMS Display main symbols Mute Charger connected Message sending success Charger removed Message sending failed Headset in Error Headset out W arning Speaker on Query Speaker of f Done (confirmed) Incoming call New message Outgoing call Battery leve ...

  • Doro PhoneEasy 632 - page 60

    English Reset settings 1. Press Menu Settings Security . 2. Select Reset settings to reset the phone settings. All the changes that you have made to the phone settings will be reset to default settings. 3. Enter the phone code and press OK to reset. Tip: The default phone code is 1 234 . Reset all 1. Press Menu Settings Security . 2. Select Reset a ...

  • Doro PhoneEasy 632 - page 61

    English Standby time decreases Battery charge capacity too low Install a new battery . T oo far from base sta- tion, phone is constantly searching for signal Searching the network consumes battery power . Find a place with a stronger signal, or tempora- rily turn of f the phone. Failure to place or receive calls Call barring activated Deactivate ca ...

  • Doro PhoneEasy 632 - page 62

    English Failure to add a contact Phonebook memor y full Delete contacts to free up memory. Failure to set a function F unction not supported or subscribed from network Contact your ser vice provider . Failure to send or download MMS Phone memor y is full and it is not possible to send or download MMS Delete received MMS or select to set the default ...

  • Doro PhoneEasy 632 - page 63

    English Par ts of the unit are magnetic. The unit can attract metal objects. Do not keep credit cards or other magnetic media near the unit. There is a risk that information stored on them can be erased. Medical units The use of equipment that transmits radio signals, for example, mobile phones, can in- terfere with insuf ficiently protected medica ...

  • Doro PhoneEasy 632 - page 64

    English W ARNING Danger of explosion if battery is incorrectly replaced. T o reduce risk of fire or burns, do not disassemble, crush, puncture, shor t external contacts, expose to temperature above 60° C (140° F), or dispose of in fire or water . Recycle or dispose of used batteries according to the local regulations or reference guide supplied w ...

  • Doro PhoneEasy 632 - page 65

    English Care and maintenance Y our unit is a technically advanced product and should be treated with the greatest care. Negligence may void the warranty . • Protect the unit from moisture. Rain/snowfall, moisture and all types of liquid can contain substances that corrode the electronic circuits. If the unit gets wet, you should remove the batter ...

  • Doro PhoneEasy 632 - page 66

    English Java, J2ME and all other Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. The contents of this document are provided "as is". Except as required by applicable law , no warranties of any kind, either express or implied, including, but not limited to, the im ...

  • Doro PhoneEasy 632 - page 67

    English Weight 1 05 g (including battery) Battery 3,7 V / 800 mAh Li-ion battery Operating ambient temperature Min: 0 ° C (32 ° F) Max: 40 ° C (104 ° F) Charging ambient temperature Min: 0 ° C (32 ° F) Max: 40 ° C (104 ° F) Storage temperature Min:–20 ° C (–4 ° F) Max: 60 ° C (140 ° F) Specific Absorption Rate (SAR) This device meet ...

  • Doro PhoneEasy 632 - page 68

    PhoneEasy 632 (102 1) English V ersion 1.0 0 700 ©20 14 Doro AB. All rights reserved. www .doro.com REV 12232 — STR 201 40611 ...

Manufacturer Doro Category Smartphone

Documents that we receive from a manufacturer of a Doro PhoneEasy 632 can be divided into several groups. They are, among others:
- Doro technical drawings
- PhoneEasy 632 manuals
- Doro product data sheets
- information booklets
- or energy labels Doro PhoneEasy 632
All of them are important, but the most important information from the point of view of use of the device are in the user manual Doro PhoneEasy 632.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Doro PhoneEasy 632, service manual, brief instructions and user manuals Doro PhoneEasy 632. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Doro PhoneEasy 632.

Similar manuals

A complete manual for the device Doro PhoneEasy 632, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Doro PhoneEasy 632 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Doro PhoneEasy 632.

A complete Doro manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Doro PhoneEasy 632 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Doro PhoneEasy 632, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Doro PhoneEasy 632, that we can find in the current document
3. Tips how to use the basic functions of the device Doro PhoneEasy 632 - which should help us in our first steps of using Doro PhoneEasy 632
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Doro PhoneEasy 632
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Doro PhoneEasy 632 in a specific country, if it was not possible to solve the problem on our own.

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