English dropdown-ico

Manual SonicWALL SonicWALL SSL VPN 5.5

157 pages 5.99 mb
Download

Go to site of 157

Summary
  • SonicWALL SonicWALL SSL VPN 5.5 - page 1

    SonicWALL SRA SSL VPN 5.5 User’s Guide SonicWALL Secure Remote Access Appliances ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 2

    ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 3

    iii SonicWALL SSL VPN 5.5 User Guide Table of Contents Using This Guide About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization of this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Guide Conventions . . . . . . ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 4

    iv SonicWALL SSL VPN 5.5 User Guide Installing NetExtender on Android Smartphones. . . . . . . . . . . . . . . . . . . . . . . . . 63 Using NetExtender on Android Smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 5

    5 SonicW ALL SSL VPN 5.5 User Guide Using This Guide About this Guide Welcome to the Son icW ALL SSL VPN User’s Guide . This manual is a user's guide. It provides information on using the SonicW ALL SSL VPN user port al called Virtual Of fice that allows you to create bookmarks and run services over t he SonicW ALL SSL VPN SRA security appli ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 6

    Guide Conventions 6 SonicW ALL SSL VPN 5.5 User Guide Guide Conventions The following conventions used in this guide are as follows: Icons Used in this Manual These special messages refer to noteworthy information, and include a symbol for quick identification: Tip Useful information about security features and configurat ions on your SonicW ALL. N ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 7

    Guide Conventions 7 SonicW ALL SSL VPN 5.5 User Guide SonicW ALL T echnical Support For timely resolution of technical support ques tions, visit SonicW ALL on the Internet at http://www .sonicwall.com/us/Support.html . W eb-based resources are available to help you resolve most technical issues or contact SonicW ALL T echnical Support. T o contact ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 8

    Guide Conventions 8 SonicW ALL SSL VPN 5.5 User Guide More Information on SonicW ALL Product s Contact SonicW ALL, Inc. for information about SonicW ALL products and services at: Web: http://www .sonicwall.com Email: sales@sonicwall.com Phone: (408) 745-960 0 Fax: (408)745-93 00 Current Documentation Check the SonicW ALL documentation W eb site for ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 9

    9 SonicW ALL SSL VPN 5.5 User Guide Virtual Office Overview This chapter provides an overview of the Soni cW ALL SSL VPN user portal. It also includes an introduction to the SRA appliance and its features and applications. This chapter contains the following sections: • “Virtual Of fice Overview” section on page 9 • “Browser Requirements? ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 10

    Browser Requirements 10 SonicW ALL SSL VPN 5.5 User Guide • Using the NetExtender SSL VPN client – The SonicW ALL SSL VPN network extension client, NetExtender , is available through the SSL VPN V irtual Office port al via an ActiveX control or through stand-alone applications fo r Windows, Linux, MacOS, Windows Mobile, and Android smartphone p ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 11

    Browser Requirements 11 SonicW ALL SSL VPN 5.5 User Guide The following table provides specific browser requirement s. T o configure SonicOS SSL VPN firmware, an administrator must use a Web browser with JavaScript, cookies, and SSL enabled. Virtual Assist is fully supported on Windows plat form s. Virtua l Assist is certified to wor k on Windows 7 ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 12

    Web Management Interface Overview 12 SonicW ALL SSL VPN 5.5 User Guide Web Management Interface Overview From your workstation at your remote location, launch an approved W eb browser and browse to your SRA appliance at the URL provided to you by your network administrator . Ste p 1 Open a W eb browser and enter http s://192.168.200.1 (the default ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 13

    Web Management Interface Overview 13 SonicW ALL SSL VPN 5.5 User Guide Logging in as a user takes you directly to V irtual Of fice. The Virtual Of fice Home p age displays as shown here. Note The Virtual Of fice content will vary based on the configuration of your network administrator . Some bookmarks and services descr ibed in the SonicW ALL SSL ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 14

    Web Management Interface Overview 14 SonicW ALL SSL VPN 5.5 User Guide The Virtual Of fice consists of the nodes described in the following table. Node Description File Shares Provides access to the File Shares utility , which gives remote users with a secure Web interface access to Microsof t File Shares using the CIFS (Comm on Internet File Syste ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 15

    Web Management Interface Overview 15 SonicW ALL SSL VPN 5.5 User Guide The Home page provides customized content and lin ks to network resources. The Home Page may contain support contact information, VPN instructions, comp any news, or technical updates. Only a Web browser is required to access intranet Web sites, File Shar es, and FTP sites. VNC, ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 16

    Web Management Interface Overview 16 SonicW ALL SSL VPN 5.5 User Guide ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 17

    17 SonicW ALL SSL VPN 5.5 User Guide Using Virtual Office Features This chapter provides det ails on how to use the features in the SonicW ALL SSL VPN user portal, including NetExtender , configuring bookma rks, accessing services, and using file shares. This chapter contai ns the following sections: • “Importing Certificates” section on page ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 18

    Using Two-Factor Auth entication 18 SonicW ALL SSL VPN 5.5 User Guide Using Two-Factor Authentication The following sections describe how to log in to the SSL VPN Virtual Office port al using two- factor authentication: • “User Prerequisites” on p age 18 • “User Configuration T asks” on page 18 User Prerequisites Before you can log in u ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 19

    Using Two-Factor Authentication 19 SonicW ALL SSL VPN 5.5 User Guide Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication T o log in to the SonicW ALL SSL VPN V irtual Of fice using RSA two-factor authentication, perform the following step s. Ste p 1 Enter the IP address of the SRA appliance in your computers browser . The au ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 20

    Using Two-Factor Auth entication 20 SonicW ALL SSL VPN 5.5 User Guide Creating a New PIN The RSA Authentication Manager automatically determines when users are required to create a new PIN. will determines that user associated with a particular token requires a new PIN. The SRA appliance prompts the user to enter new PIN. Ste p 1 Enter the PIN in t ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 21

    Using Two-Factor Authentication 21 SonicW ALL SSL VPN 5.5 User Guide VASCO Two-Factor User Authentication Process The following sections describe user tasks when using RSA two- facto r authentication: • “Logging into the SSL VPN V irtual Office Using V ASCO T wo-Factor Authentication” on page 21 • “Creating a New PIN” on p age 20 Loggin ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 22

    Using Two-Factor Auth entication 22 SonicW ALL SSL VPN 5.5 User Guide Other RADIUS Server Two-F actor Authentication Process T o log in to the SonicW ALL SSL VPN V irtual Of fice using another type of RADIUS server for two-factor authentication, perform the following steps: Ste p 1 Enter the IP address of the SRA appliance in your computers browser ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 23

    Using One-Time Passwords 23 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou will then be prompted to “Please enter t he M.ID Passcode.” Enter the p asscode received through email or text message in the Challenge field and click OK . Using One-Time Passwords The following sections describe how to use one-time passwords: • User Prerequisites, pa ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 24

    Using One-Time Passwords 24 SonicW ALL SSL VPN 5.5 User Guide User Configuration Tasks T o use the One-T ime Password feature, perform the following steps: Ste p 1 If you are not logged into the SSL VPN V i rtual Office user interface, open a Web browser an d type the Virtual Of fice interface URL in the Location or Address b ar and press Enter . T ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 25

    Using One-Time Passwords 25 SonicW ALL SSL VPN 5.5 User Guide • Nextel: 4085551212@messaging.nextel.com • Virgin Mobile: 4085551212@vmobl.com • Qwest: 4085551212@qwestmp.com For a more complete list, see the SonicW ALL SSL VPN Administrator's Guide . Verifying User One-Time Password Configuration If you are successfully logged in to V ir ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 26

    Using NetExtender 26 SonicW ALL SSL VPN 5.5 User Guide Using NetExtender The following sections describe how to use NetExtender: • “User Prerequisites” section on p age 26 • “User Configuration T asks” section on page 28 • “V erifying NetExtender Operation from the System Tray” section on p age 47 User Prerequisites Prerequisites ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 27

    Using NetExtender 27 SonicW ALL SSL VPN 5.5 User Guide Prerequisites for Linux Clients: Linux 32-bit or 64-bit client s are supported for NetExtender when running one of the following distributions (32- bit or 64-bit): • Linux Fedora Core 15 or higher , Ubuntu 1 1.10 or higher , or OpenSUSE 10.3 or higher • Java 1.5 and higher is required for u ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 28

    Using NetExtender 28 SonicW ALL SSL VPN 5.5 User Guide Note Only rooted devices are supported for NetE xtender Android in SonicW ALL SSL VPN. The rooting requirement is due to limitations and restrictions of the Android platform. A layer 3 VPN client like NetExtender requires root permission for cert ain necessary OS level operations. Until a futur ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 29

    Using NetExtender 29 SonicW ALL SSL VPN 5.5 User Guide Windows Mobile Platform • “Installing and Using NetExtender for Windows Mobile” section on p age 59 Android Smartphone Platform • “Installing NetExtender on Android Smartphones” section on p age 63 • “Using NetExtender on Android Smartphones” section on page 66 Installing NetE ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 30

    Using NetExtender 30 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 The Firefox Software Installation window displays. Click Inst all to allow Virtual Of fice to install NetExtender , Ste p 5 Firefox may prompt you to restart your browser . If so, close Firefox, relaunch it, and return to the Virtual Office window . Click NetExtender again. Ste p 6 Y ou ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 31

    Using NetExtender 31 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 When NetExtender completes inst alling, the NetExtender S t atus window displays, indicating that NetExtender successfully connected. Closing the windows (clicking on the x icon in the upper right corner of the window) will not close the NetExtender session, but wi ll minimize it to the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 32

    Using NetExtender 32 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender Using th e Internet Explorer Browser SonicW ALL SSL VPN NetExtender is fully comp atible with Microsoft Windows 7 32-bit and 64- bit, and supports the same functionality as with other Window s operating systems. Note It may be necessary to restart your comput er when inst ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 33

    Using NetExtender 33 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender fr om Internet Explorer T o install and launch NetExtender for the first time using the Internet Explorer browser , perform the following: Ste p 1 Log in to the SSL VPN Virtual Of fice portal. Ste p 2 Click the NetExtender button. Ste p 3 A User Account Control window may ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 34

    Using NetExtender 34 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 If an older version of NetExtender is inst alle d on the computer , the NetExtender launcher will remove the old version and t hen inst all the new version. Ste p 8 When NetExtender completes inst alling, the NetExtender S t atus window displays, indicating that NetExtender successfully ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 35

    Using NetExtender 35 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. T o display a list of recent SSL VPN servers you have connected to, click on the arrow . Ste p 4 Enter your username and password. Ste p 5 The last domain you connected to is displayed i ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 36

    Using NetExtender 36 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The Connection Profiles tab displays the SSL VPN connec tion profiles you have used, including the IP address of the SSL VPN server , the domain, and the username. Ste p 3 T o create a shortcut on your desktop that will launch NetExtender with t he specified profile, highlight the pr of ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 37

    Using NetExtender 37 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 Select Display Connect/Disconnect T ips from the System T ray to have NetExtender display tips when you mouse over the NetExtender icon. Ste p 9 Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. Step 10 Se ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 38

    Using NetExtender 38 SonicW ALL SSL VPN 5.5 User Guide Note Enabling this feature may caus e connection delays while remote client’ s printers and drives are mapped. Make sure the domain controller a nd any machines in the logon script are accessible via NetExtender routes. Ste p 4 T o enable the script that runs w hen NetExtender connects , sele ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 39

    Using NetExtender 39 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 For example, to launch Microsoft Outlook, enter the following command: C:Program FilesMicrosoft OfficeOFFICE11outlook.exe Step 10 T o open a Web site in your default browser , enter a command in the following format: start http:// www.website.com Ste p 11 T o open a file on your com ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 40

    Using NetExtender 40 SonicW ALL SSL VPN 5.5 User Guide – Use proxy server - Select this option to enter the Address and Port of the proxy server . Optionally , you can enter an IP address or domain in the Byp assProxy field to allow direct connections to those addresses t hat byp ass the proxy server . If required, enter a User name and Password ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 41

    Using NetExtender 41 SonicW ALL SSL VPN 5.5 User Guide Configuring NetExtende r Advanced Properties Within the NetExtender Properties dialog box, click on the Advanced heading in the menu on the left p anel. The available options allow you to adjust advanced se ttings on NetExtender network properties and protocols. NetExtender allows users to cust ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 42

    Using NetExtender 42 SonicW ALL SSL VPN 5.5 User Guide Viewing the Ne tExtender Log The NetExtender log displays information on NetE xtender session event s. The log is a file named NetExtender .dbg . It is stored in the directory: C:Program FilesSonicW ALLSSL VPNNetExtender . T o view the NetExtender log, right click on the NetExtender icon in ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 43

    Using NetExtender 43 SonicW ALL SSL VPN 5.5 User Guide T o filter the log by type of entry , go to Filter > Level and select one of the level categor ies. The available options are Fat al , Error , Wa r n i n g , and Info , in descending order of severity . The log displays all entries that match or exceed the se verity level. For example, when ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 44

    Using NetExtender 44 SonicW ALL SSL VPN 5.5 User Guide Note It may take several minutes for the Debug L og to load. During this time, the Log window will not be accessible, although you can open a new Log window while the Debug Log is loading. T o clear the log, click on Log > Clear Log . Disconnecting NetExtender T o disconnect NetExtender , pe ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 45

    Using NetExtender 45 SonicW ALL SSL VPN 5.5 User Guide When using releases prior to 2.5, users s hould periodica lly launch NetExtender from the SonicW ALL Virtual Of fice to ensure they have t he latest version. Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a user ’s computer . Chan ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 46

    Using NetExtender 46 SonicW ALL SSL VPN 5.5 User Guide Once the pin has been accepted, you must wait for the token to change befor e logging in to NetExtender with the new p asscode. During authentication, the SSL VPN server may be configured by the administrator to request a client certificate. In this case, users must select a client certificate ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 47

    Using NetExtender 47 SonicW ALL SSL VPN 5.5 User Guide Verifying NetExtender Operat ion from the System Tray T o view options in the NetExtender system tr ay , right click on the NetExtender icon in the system tray . The following are some t asks you can perform with the system tray . Displaying Route Information T o display the routes that NetExte ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 48

    Using NetExtender 48 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Enter NECLI.exe . The NetExtender CLI launches and d isp lays a summary of the available commands. C:Program Files (x86)SonicWALLSSL-VPNNetExtender>NECLI.exe Copyright (c) 2011 SonicWALL, Inc. ,,,,,,,,,,,,,,, ,,,mmbbbbbb11111111111111111111111bbbbbmm,,, ,,,b||PPPPPPP||``````````` ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 49

    Using NetExtender 49 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender on MacOS SonicW ALL SSL VPN supports Ne tExtender on Ma cOS. T o use NetExtender on your MacOS system, your system must meet the following prerequisites: • Mac OS 10.6 and higher • Java 1.5 and higher • Both PowerPC and Intel Macs are supported. NECLI displayprofile ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 50

    Using NetExtender 50 SonicW ALL SSL VPN 5.5 User Guide T o install NetExtender on your MacOS system, per form the following tasks: Ste p 1 Log in to the SonicW ALL Virtu al Office. Ste p 2 Click the NetExtender button. Ste p 3 The Virtual Of fice displays the status of NetExtender installation. A pop-up window may appear , prompting you to accept a ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 51

    Using NetExtender 51 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 When NetExtender is successfully inst alled and connected, the NetExtender status window displays. Using NetExtender on MacOS Ste p 1 T o launch NetExtender , go the Applications folder in the F inder and double click on NetExtender .app . Ste p 2 The first time you connect, you must en ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 52

    Using NetExtender 52 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 When NetExtender is connected, the NetExtender icon is displayed in the st atus bar at the top right of your display . Click on t he icon to display NetExtender options. Ste p 8 T o display a summary of your NetExtender session, click Connection St atus. Ste p 9 T o view the routes that ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 53

    Using NetExtender 53 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 T o generate a diagnostic report with det ailed information on NetExtender performance, go to Help > Generate diagnostic report . Step 12 Click Save to save the diagnostic report using the default nx diag.t xt file name in your NetExtender directory . Installing NetExtender on Linux ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 54

    Using NetExtender 54 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 Click the NetExtender button. A pop-up window indicate s that you have chosen to open a .tgz file. Clic k OK to save it to your default download directory . Note Y ou must be logged in as root to install NetE xtender , although many Linux systems will allow the sudo ./inst all command t ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 55

    Using NetExtender 55 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Enter the cd netExtenderClient / command. Ste p 5 Enter su -C “ ./ins t all” to inst all NetExtender . Ste p 6 Enter your system password. Ste p 7 The installer will ask if you want non-root us ers to be able to r un NetExtender . Enter either y for yes or n for no. Note T o allow n ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 56

    Using NetExtender 56 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you connect, you must enter the SonicW ALL SSL VPN server name in the SSL VPN Server field. NetExtender will remember the server name in the future. Ste p 3 Enter your username and password. Ste p 4 The first time you connec t, you must enter the domain name. The domain n ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 57

    Using NetExtender 57 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 T o view the NetExtender DNS server information, select the DNS t ab in the main NetExtender window . Ste p 7 T o configure NetExtender Preferences, select NetExtender > Preferences . Ste p 8 The following NetExtender settings can be configured: • Automatically reconnect when the c ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 58

    Using NetExtender 58 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Advanced t ab of the NetExtender Preferen ces window provides two additional options: • MTU - Sets t he Maximum T ransmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet. • PPP Sync Mode - S pecifies synchron ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 59

    Using NetExtender 59 SonicW ALL SSL VPN 5.5 User Guide Installing and Using NetExt ender for Windows Mobile SonicW ALL SSL VPN now s upports NetExtender for the Windows Mobile plat form. NetExtender for Windows Mobile prov id es the following features: • One-time p asswords • T wo-factor authentication • HTTP proxy • Connection profiles Net ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 60

    Using NetExtender 60 SonicW ALL SSL VPN 5.5 User Guide Step 10 Click Connect . When NetExtender successfully connects, the NetExtender S t atus window displays. Select the Show NetExtender Routes checkbox to see routes. Ste p 11 Click on the Menu button to see the NetExtender proper ties menu. Step 12 Select the Sent & Received menu t ab to adj ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 61

    Using NetExtender 61 SonicW ALL SSL VPN 5.5 User Guide • System Settings - Provides several configuration options. – Hide NetExtender when closing window - Hides NetExtender when you click the ok button. – Display precise number in status - Displays the exact numbers of sent and receive data. – Automatically est ablish the underlying connec ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 62

    Using NetExtender 62 SonicW ALL SSL VPN 5.5 User Guide • Proxy Settings - Provides the ability to manual ly specify a proxy server . Passwords in NetExtender Mobile NetExtender Mobile supports the ability for users to change passwords. Also, if configured by an administrator , users can be alerted that the t heir password is scheduled to expire s ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 63

    Using NetExtender 63 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender on Android Smartphones SonicW ALL SSL VPN supports Ne tExtender on smartphones running the Android operating system. The NetExtender A ndroid client supports the following features: • One-time p asswords • T wo-factor authentication • HTTP/HTTPS proxy • Connection ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 64

    Using NetExtender 64 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 On the Android smartphone, pull down the notifications. Ste p 8 T ap USB connected to connect to the computer . T he next screen shows the connection. ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 65

    Using NetExtender 65 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 T ap T urn on USB storage to prep are for copying the apk inst aller to the Android smartphone. Step 10 On the computer , copy the apk file to the Android SD card. Ste p 11 Unmount the Android SD card from your com puter . On Windows, it will show up u nder “My Computer” as a new dr ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 66

    Using NetExtender 66 SonicW ALL SSL VPN 5.5 User Guide Using NetExtender on Android Smartphones Instructions for using NetExtender on your A ndroid smartphone are available in the following sections: • “Connecting to NetExtender” on page 66 • “Exiting or Disconnecting from NetExtender” on p age 71 • “Checking S tatus, Routes, and DN ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 67

    Using NetExtender 67 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 T ap Connect to accept the default option ( Save user name & p assword ) or select a Save... or Always ask... option from the drop-down list. T he available profile options depend on how NetExtender is configured on the SonicW ALL appliance. Ste p 3 The smartphone displays the Login ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 68

    Using NetExtender 68 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 If One T i me Password is enabled on the Soni cWALL SRA appliance, the One T ime Password prompt is displayed. Enter the temporary p a ssword that was emailed to your configured account, and tap OK . If your smartphone is synchronized to your email account, you can pull down the email n ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 69

    Using NetExtender 69 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 If you chose to allow the system to generate t he PIN, the display then prompts you to accept the generated PIN. T ap Ye s to accept it, or tap No to have the system gener ate a dif ferent PIN. Y ou are prompted each time until you tap Ye s . Ste p 7 If you chose to generate the PI N yo ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 70

    Using NetExtender 70 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 After entering the PIN or creating a new PIN, the T wo Factor Authentication process requires you to enter the token code shown on your tok en device. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK . Ste p 9 If a prox ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 71

    Using NetExtender 71 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 If the NetExtender service running on the smar tphone has a problem or has stopped running, the following screen is displayed. T ap Exit to quit the application. Y ou may need to restart the service, possibly by turning the phone of f and on again, or you may need to re-inst all NetExt ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 72

    Using NetExtender 72 SonicW ALL SSL VPN 5.5 User Guide DISCONNECT T o disconnect NetExtender , perform the following steps: Ste p 1 Pull down the notific ation bar and click NetExtender to open the NetExtender user interface. Ste p 2 In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. NetExtender notifies you while d ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 73

    Using NetExtender 73 SonicW ALL SSL VPN 5.5 User Guide Checking Status, Routes, and DNS Settings While NetExtender is connected, you can view st atus information, routes, and DNS settings on your smartphone. Ste p 1 T o open the NetExtender user interface, pull down the notification bar and t ap NetExtender . Ste p 2 T o view status information, t ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 74

    Using NetExtender 74 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 T o view NetExtender routes, tap the Routes tab. The display shows all subnets currently available from the smartphone. Ste p 4 T o view the configured DNS servers, t ap the DNS tab. NetExtender Android supports DNS only; WI NS or DNS suf fix are not supported. Configuring Profiles, Pre ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 75

    Using NetExtender 75 SonicW ALL SSL VPN 5.5 User Guide PROFILES Ste p 2 T o display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles . Ste p 3 T o display the Remove selected , Remove all , and Close options on this NetExtender Profiles screen, press the options button w ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 76

    Using NetExtender 76 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 T o display the Remove this profile, Remove selected profiles , and Remove all profiles options, press and hold the NetExtender Profiles screen. Ste p 8 T ap Remove this profile to remove the profile that you pressed on to bring up this screen. Ste p 9 T ap Remove selected to remove the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 77

    Using NetExtender 77 SonicW ALL SSL VPN 5.5 User Guide PREFERENCES / PROXY SETTINGS Step 14 T o configure NetExtender preferences including proxy and notification settings, select the Preferences option. Step 15 Under General settings , select the Connection notification checkbox to display the NetExtender traf fic indicator in the notification bar ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 78

    Using NetExtender 78 SonicW ALL SSL VPN 5.5 User Guide NetExtender Android supports basic authenticati on using a username and password for proxy servers. Microsoft NTLM authentic ation is not currently supported. Step 20 When finished configuring the proxy server settings, tap OK . Changing Your Password T o change your password when prompted by N ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 79

    Using NetExtender 79 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 If you select Ye s , the Change password screen is displayed. T ype your p assword into the Current Password field, then type a new password into th e New password field and again into the T ype it again field. T ap OK . Ste p 3 If your password expires befo re you change it, the Change ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 80

    Using Virtual Assist 80 SonicW ALL SSL VPN 5.5 User Guide Related Documents The following T echnical Notes provide more information on advanced NetExtender scenarios: • Running NetExtender on a Different TCP Port: http://www .sonicwall.co m/us/support/2134_3154.html • Using the SonicWALL CDP Agent over a SonicWALL NetExtender Connection http:// ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 81

    Using Virtual Assist 81 SonicW ALL SSL VPN 5.5 User Guide There are two sides to a Virtual Assist session: the customer view and the technician view . The customer is the person requesting assistance on their computer . The technician is the person providing assistance. A Vi rtual Assist session consists of the follo wing sequence of events: 1. The ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 82

    Using Virtual Assist 82 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The first time you launch V irtual Assist, you wi ll be prompted to install the Virtual Assist plugin and client. Ste p 4 Click on the Allow button. A plugin installation window displays. Click Install Now . The Virtual Assist plugin and client in st alls. Y ou may be prompted to res ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 83

    Using Virtual Assist 83 SonicW ALL SSL VPN 5.5 User Guide Configuring Virtual Assist Settings The Virtual Assist Settings window c an be accessed either b y clicking the Settings button in the top left corner of the applic ation window or by right-clicking on the Virtual Assist icon in the taskbar and selecting Settings . The Virtual Assist Setting ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 84

    Using Virtual Assist 84 SonicW ALL SSL VPN 5.5 User Guide • Connection Profiles - Displays all of the V irtual As sist connection profiles that have been used on this computer . T o remove a profile, select it and click the Remove button. • Connection Settings - Allows users to customize how they are identified in V irtual Assist and the defaul ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 85

    Using Virtual Assist 85 SonicW ALL SSL VPN 5.5 User Guide Selecting a Virtual Assist Mode When you first launch V irt ual Assist, by default it will be in customer mode. T o change the mode, perform the following step s. Ste p 1 Click Change Mode to select one of four possible modes. Ste p 2 Select one of the following four V i rtual Assist modes: ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 86

    Using Virtual Assist 86 SonicW ALL SSL VPN 5.5 User Guide Launching a Virtual Assist Technician Session T o launch a Virtual As sist technician se ssion to remotely assist customers, perform the following steps. Ste p 1 Launch Virtual Assist and sele ct the T echnician Mode. Ste p 2 In the Server pulldown menu, select the IP address or domain name ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 87

    Using Virtual Assist 87 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 The Virtual Assist standalone application launches. The technician is now ready to assist customers. Performing Virtual Assist Technician Tasks T o get started, the technician logs into t he SonicW ALL SRA appliance and launches the Virtual Assist application. Note Each technician ca ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 88

    Using Virtual Assist 88 SonicW ALL SSL VPN 5.5 User Guide Inviting Customers by Email Ste p 1 T o invite a customer to Virtual Assist, use t he email invitation form on the lef t of the Virtual Assist window . If it is not displayed, click the Invi te button in the toolbar . Note Customers who launch Virtual Assist from an email invitation can only ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 89

    Using Virtual Assist 89 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The customer ’s entire desktop is displayed in the bottom right window of the Virtual Assist application. The technician now has complete control of the customer ’s keyboard and mouse. The customer can see all of the actions that the technician performs. During a V irtual Assist ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 90

    Using Virtual Assist 90 SonicW ALL SSL VPN 5.5 User Guide • T rusted/Active - T oggles to the View Only mode, where the technician can view the customer ’s computer but cannot control the computer . • Chat - Initiates a chat window with the technician. • End Virtual Assist - T erminates the session. Using the Virtual Assist Taskbar and Tab ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 91

    Using Virtual Assist 91 SonicW ALL SSL VPN 5.5 User Guide • System Info -Displays det ailed information about the customer’s computer . • Reboot Customer - Reboot the customer ’s computer . Unless you have Requested full control, the customer will be warned about a nd given the opp ortunity to deny the reboot. Y ou can select either a basic ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 92

    Using Virtual Assist 92 SonicW ALL SSL VPN 5.5 User Guide Using Additional Virtual Assist Technician Commands The Commands pulldown menu in the top left of the V irt ual Assist window provides access to several of the options described above along with addi tional options. • Open Remote System Info Window - Opens the System Info Window on the cus ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 93

    Using Virtual Assist 93 SonicW ALL SSL VPN 5.5 User Guide Viewing Virtual Assist Session Log The Virtual Assist Sess ion Log window can be disp layed by clicking the Logging button in the T askbar . The log displays a history of timest amped events fo r the session, such as opening Chat or File T ransfer , r equesting Full Control, etc. Using the V ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 94

    Using Virtual Assist 94 SonicW ALL SSL VPN 5.5 User Guide Note When deleting or over-writing files, the cust omer is warned and must give the technician permission unless the technician has clicked the Request Full Control button and the customer has confirmed. • New folder creates a new folder in the selected directory . • Rename renames the s ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 95

    Using Virtual Assist 95 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a Windows Client T o launch a Virtual As sist customer session to reques t help on your Windows computer , perform the following step s: Ste p 1 There are several methods for accessing Virtual Assist: • Navigate to the URL of the V i rtual Assist home p age tha ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 96

    Using Virtual Assist 96 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you launch V irtual Assist, you wi ll be prompted to install the Virtual Assist plugin and client. Ste p 3 Click on the Allow button. A plugin installation window displays. Click Install Now . The Virtual Assist plugin and client in st alls. Y ou may be prompted to res ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 97

    Using Virtual Assist 97 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Y ou can now launch Virtual Assist either from th e Virtual Of fice window or from a shortcut that is added your Programs list under Window’ s start button. If the Server address is not auto- propagated in the login window , ent er the Server address and click Request Support . The ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 98

    Using Virtual Assist 98 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 The Virtual Assist queue window provides two options: • Click the information to provide the technician with information about your issue. • Click the icon next to the Change Name line in the queue window to specify your name. By default, the computer name is used. Ste p 8 When t ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 99

    Using Virtual Assist 99 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a MacOS Client T o launch a Virtual Assist customer session to r equest help on your MacOS computer , perform the following steps: Ste p 1 There are several methods for accessing Virtual Assist: • Navigate to the URL of the V i rtual Assist home p age that is p ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 100

    Using Virtual Assist 100 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you launch Virtual Assist, you will be prompted to allow the Virtual Assist applet to be installed on your computer . Click Allow . Ste p 3 The Virtual Assist client installs and launches. In the future, you can either launc h Virtual Assist either by navigating to th ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 101

    Using Virtual Assist 101 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 The list of Available Port als is displayed. T o connect to a specific portal, select it and click OK . T o have your request be serviceable by all of the port als, click OK without selecting a specific portal. Ste p 6 Y ou may be prompted to enter an Assist ance Co de . Ste p 7 Y o ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 102

    Using Virtual Assist 102 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Virtual Assist queue window provides two options: • Click Add information to provide the technician wi th information about your issue. • Click the icon next to the Request Name line in the queue window to specify your name. By default, the computer name is used. Step 10 Whe ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 103

    Using Virtual Assist 103 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a Linux Client Note SonicWALL V irtual Assist is fu lly tested on the Ubuntu distri bution of Linux. It has not been tested on other Linux distributions. T o launch a Virtual Assist customer session to request help on your Linux computer , perform the following ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 104

    Using Virtual Assist 104 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Optionally , you can enter your name and a summary of your issue and click Request Support . Y ou will then be prompted to install the V irtual As sist client. After the installation is complete, the Virtual Assist client will l aunch automatically . Ste p 4 Y ou can now launch Virt ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 105

    Using Virtual Assist 105 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou may be prompted to enter an Assist ance Co de . Ste p 8 Y ou may be prompted to read and accept a disclaimer . Click OK . Ste p 9 A pop-up window indicates that you are in the Virtual Assist queue. T he technician will be alerted that you are ready . Click Cancel to cancel the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 106

    Using Virtual Assist 106 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 When the technician initiates the session, the V irtual Assist toolbar appears in the bottom right of your screen. The technician now has control of your computer . Step 12 For information on using V irtual Assist once the session is active, see “ Using Virtual Assist” section ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 107

    Using Virtual Assist 107 SonicW ALL SSL VPN 5.5 User Guide Changing the Virtual Assist Level of Control There are three levels of control that a customer can grant to the technician: • View Only - The technician can view the customer ’s computer but cannot control it. T o switch to View Only mode, click the St atus (Active) button. The S tatus ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 108

    Using Virtual Assist 108 SonicW ALL SSL VPN 5.5 User Guide Using Virtual Assist in Unattended Mode Note Unattended Mode is supported only on Windows client s. Unattended Mode allows customers to set their computer to be accessible by a technician at a later time when the customer will not be available to click to confirm their consent. T o set your ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 109

    Using Virtual Assist 109 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 A file should download with p arameters to instal l the V ASAC.exe file that will provide the needed client for V irtual Access mode. Save and run the file. Note Running the file directly from this dialog box may not work on some systems. Save the file to the system and then run the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 110

    Using File Shares 110 SonicW ALL SSL VPN 5.5 User Guide An administrator can forcibly remove a system fr om the queue. If this occurs, the V irtual Access system should no longer attempt to connect to the support queue and should display an error message. Using the Request As sistance Feature If the Display Request Help Button option has been enabl ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 111

    Using File Shares 111 SonicW ALL SSL VPN 5.5 User Guide Using the File Shares Applet The File Shares Applet has a similar look and f eel to the Windows Explorer tool, fe aturing drag- and-drop and multiple file selection capabilities. It also provides the u ser the ability to set up bookmarks to quickly navigate through networks from the port al le ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 112

    Using File Shares 112 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click the New Bookmark tab in the port al page. Ste p 4 The Add Bookmark screen displays. Enter a friendly name for the bookmark in the Bookmark Name field. Ste p 5 Enter the IP address and file director y path to the File Share in the Name or IP Address field. Note When using the Java ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 113

    Using File Shares 113 SonicW ALL SSL VPN 5.5 User Guide Bookmark serve as useful shor tcuts to quickly access dif feren t network locations. Bookmarks can also be set up from the File Shar es Browser , either by clicking the Book mark button, or using the bookmark option from the right-click menu. Using the Java File Shares Applet While loading the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 114

    Using File Shares 114 SonicW ALL SSL VPN 5.5 User Guide The File Shares Applet displays. Note The File Shares Applet window will not aut omatically refresh when its content s have changed or if it has been previously viewed. T o refresh, click the Refresh icon from the toolbar , or use the Refresh option from the right-click menu. Note The remote n ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 115

    Using File Shares 115 SonicW ALL SSL VPN 5.5 User Guide Note The File Shares Applet supports overwriting existing files. If a file exists with the same name as the one you are trying to copy over , the A pplet will prompt you to rename the file being copied. If the name is kept the same, the copied file will overwrite the existing one. Ste p 7 Doub ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 116

    Using File Shares 116 SonicW ALL SSL VPN 5.5 User Guide • Copy : Copies the selected file(s)/folder(s) to the location of the remote window . Clicking this icon displays the “Copy” dialog box that will show the status information of the copy procedure. If the file being c opied already exists, a new dial og will display asking the user whethe ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 117

    Using File Shares 117 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 T o navigate the remote window , double click on a visible computer , or input the name in the address bar preceded by and followed by a and press Enter . The File Shares Applet will then navigate to the requested com puter . It may t ake several seconds for the resources to load, ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 118

    Using File Shares 118 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Enter a name for the new bookmark in the New Bookmark window that displays. Ste p 7 Click OK . The bookmark is added to the Virtual Of fice port al. Clicking on the bookmark accesses the selected folder or file. Using Bookmarks from Within the File Shares Applet In Addition to accessin ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 119

    Using File Shares 119 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Once loaded, click book mark to l oad the desire d file or folder . Moving Files and Folders The File Shares Applet is designed for ease of use. There is more than one way to perform file transfers. This section provides an example of a folder that is copied from a remote machine onto ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 120

    Using File Shares 120 SonicW ALL SSL VPN 5.5 User Guide Note The item still exists on the remote machine. T o initiate a m ove, not a copy , you must use the Move command from the right-click menu. Ste p 5 T o delete the original file or folder , sele ct it by clicking on it once, and press the Delete button on the tool bar . Alternatively , the it ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 121

    Using File Shares 121 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Once the file or folder has been deleted, the File Shares Applet will automatically refresh, removing the item from the curr ent directory . T o copy it from the local machine back to the remote machine, click-and-drag like in Step 2 , or use the Copy icon from the local machine’ s t ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 122

    Using File Shares 122 SonicW ALL SSL VPN 5.5 User Guide Launching a File Directly fr om the File Shares Applet Files can be launched from within the File Shar es Applet. This sectio n provides an example where a remote file is queried for its properties, bookmarked and opened. Ste p 1 Launch the File Shares Applet by clicking on a bookmark in the V ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 123

    Using File Shares 123 SonicW ALL SSL VPN 5.5 User Guide The file’s properties will be displayed in a separate window . Ste p 3 T o open the file, double-click on the file. Alternat ively , create a bookmark to it, and launch the file from the bookmark menu. T o create a bookmark, select the Add Bookmark option from the right-click menu. The name ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 124

    Using File Shares 124 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Then select the bookmark, either from the portal or from the bookmark tab in the toolbar . Note Files launched from within the File Shar es Applet must be downloaded to the local machine before they can be opened. The File S hares Applet will store the file in a temporary director y wh ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 125

    Using File Shares 125 SonicW ALL SSL VPN 5.5 User Guide Using HTML-Based File Shares File shares provide remote users with a secure Web interface to Micr osoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message Block) protocols. Using a Web interface similar in style to Microsof t’ s familiar Network Neighborhood or M ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 126

    Using File Shares 126 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 T ype a valid username in the User Name field and a valid password in the Password field and click Login . Ste p 6 Virtual Of fice displays the home File Share screen that you have specif ied, displaying folders on the network to which you can navigate. T able 2 describes the controls ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 127

    Managing Bookmarks 127 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou can now navigate the folders and files in the File S hare as you would through Windows Explorer or other file management systems. Ste p 8 T o add a new folder in the current File Share location, type the name of the folder in the Add New Folder: field and click Submit . Ste p 9 T ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 128

    Managing Boo kmarks 128 SonicW ALL SSL VPN 5.5 User Guide Adding Bookmarks Bookmarks provide a convenient way for you to access Web, FTP , or other services on the remote network that you will connect to frequent ly . T o define bookmarks, perform the following: Ste p 1 In the Virtual Office window at t he top of the bookmarks t able, click Show Ed ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 129

    Managing Bookmarks 129 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 In the Add Bookmark screen, enter a descriptive name in the Bookmark Name field. Ste p 3 Enter the domain name, IP address, or IPv6 addr ess of a host machine on the LAN in the Name or IP Address field. IPv6 addresses should be enclosed in brackets (i.e. the [ and ] symbols). Y ou may ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 130

    Managing Boo kmarks 130 SonicW ALL SSL VPN 5.5 User Guide Once the configuration has been updated, the new bookmark will be displayed in the Virtual Office Bookmar ks table. Click on a bookmark des cription to go to the bookmark location that you have defined. Citrix Bookmarks For Citrix bookmarks, you can select the following options: • Designat ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 131

    Managing Bookmarks 131 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Continue to configure t he RDP ActiveX or Java Bookmark as follows: Option Usage Screen Size Select the de fault screen size to be used when users execute this bookmark. It is advised that you select a size equal to or smaller than your current desktop screen size. ActiveX RDP bookmar ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 132

    Managing Boo kmarks 132 SonicW ALL SSL VPN 5.5 User Guide Tip The ActiveX client is only suppor ted on the Internet Explorer browser , while the Java client is supported on all platforms and browsers t hat are compatible with SonicW ALL SSL VPN. Ste p 5 When you are fini shed. Click the Add button to add this bookmark to your Vi rtual Office list. ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 133

    Managing Bookmarks 133 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 T ype cmd to open the command interpreter and click OK . Ste p 3 T ype ipconfig . The IP address of your computer is displayed. Configuring Remote Desktop Ac cess on the Remote Computer Complete the following steps to allow remote des ktop access to the computer that is the target of ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 134

    Using Bookmarks 134 SonicW ALL SSL VPN 5.5 User Guide SSHv2 Bookmarks For SSHv2 bookmarks, you must have SUN JRE 1.6.0_10 or higher and must be connecting to a server that support s SSHv2. There are also options to Automatica lly accept host key and to Byp ass username . The bypass option should only be us ed for SSHv2 servers that do not require a ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 135

    Using Bookmarks 135 SonicW ALL SSL VPN 5.5 User Guide • “Using T elnet Bookmarks” section on page 143 • “Using SSHv1 Bookmarks” section on p age 144 • “Using SSHv2 Bookmarks” section on p age 145 • “Using Web Bookmarks” section on page 146 • “Using File Share Bookmarks” section on p age 147 • “Using Citrix Bookmark ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 136

    Using Bookmarks 136 SonicW ALL SSL VPN 5.5 User Guide Tip T o terminate your remote desktop session, be sure to log of f from the T erminal Server session. If you wish to suspend the T erminal Server session (so that it can be resumed later) you may simply close the remote desktop window . Ste p 1 Click on the RDP bookmark. Continue through any war ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 137

    Using Bookmarks 137 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 A window is displayed indicating that the Remo te Desktop Client is loading. The remote desktop then loads in it s own windows. Y ou can now access all of the applications and files on the remote computer . Note For information on configuring options for RDP bookmarks, see “RDP ActiveX ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 138

    Using Bookmarks 138 SonicW ALL SSL VPN 5.5 User Guide Using VNC Bookmarks Ste p 1 Click the VNC bookmark. The following window is d isplayed while the VNC client is loading. Note VNC can have a port designation if the se rvice is running on a different port. Ste p 2 When the VNC client has loaded, you will be pr ompted to enter your p assword in th ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 139

    Using Bookmarks 139 SonicW ALL SSL VPN 5.5 User Guide T able 3 describes the options that can be configured for VNC. T able 3 VNC Options Option Default Description of Options Encoding T i ght Hextile is a good choice for fast networks, while T ight is better suited for low-bandwidth connections. From the other side, the Tig h t decoder in TightVNC ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 140

    Using Bookmarks 140 SonicW ALL SSL VPN 5.5 User Guide Using FTP Bookmarks Note FTP bookmarks can use a port designation if t he service is not running on the default port. Ste p 1 Click the FTP bookmark. The FTP Session dialog box displays. Ste p 2 Enter your username and password. If you want to use your Virtual Of fice username and password, simp ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 141

    Using Bookmarks 141 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click Submit . An FTP session displays. . Ste p 4 Y ou can use the following utilities in the FTP site: – T o manually navigate to a folder , enter the folder name in the Go to directory field and click Submit . – T o create new folders in the directory , use the Create new folder fi ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 142

    Using Bookmarks 142 SonicW ALL SSL VPN 5.5 User Guide Downloading Files T o download a file, perform the following: Ste p 1 Click Download Files in the navigation bar . Ste p 2 Click on the name of the file in the Filename column. The File Download window displays. Ste p 3 Click Run to launch the file. Click Save to save it to your computer . Uploa ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 143

    Using Bookmarks 143 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The current directory is displayed in the Upload files to: field. T o navigate to a different directory , enter the directory name in the Go to directory: field. T o create a new folder in the current directory , enter the name of the folder in the Create new folder: field and click subm ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 144

    Using Bookmarks 144 SonicW ALL SSL VPN 5.5 User Guide Using SSHv1 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv1 bookmark. A Ja va-based SSH window is launched. Ste p 2 Enter your username and password. Ste p 3 A SSH session is launched in the Java applet. Tip Some v ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 145

    Using Bookmarks 145 SonicW ALL SSL VPN 5.5 User Guide Using SSHv2 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv2 bookmark. A Java-based SSH window displays. T ype your user name in the Username field and click Login . Ste p 2 A hostkey popup displays. Click Ye s to a ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 146

    Using Bookmarks 146 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Enter your password and click OK . Ste p 4 The SSH terminal launches in a new screen. Using Web Bookmarks Ste p 1 Click on the HTTP or HTTPS bookmark. Note HTTP bookmarks can have a port designation and a path. Ste p 2 A new window is launched in your default browser that connect s to th ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 147

    Using Bookmarks 147 SonicW ALL SSL VPN 5.5 User Guide HTTP & HTTPS Bookmarks have been tested and verified to support the following web applications: • Microsoft Outlook Web Access 2010, Ou tlook Web Access 2007, and Outlook W eb Access 2003. • Windows Sharepoint 2007, Windows Sharepoint Services 3.0 and Windows Sharepoint Services 2.0. • ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 148

    Using Bookmarks 148 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The Citrix Web Client begins to inst all. If prom pted, click the banner to grant ActiveX control to the Citrix We b Client. Ste p 4 Click Ye s to the Security W arning message that is displa yed. Ste p 5 The Citrix Web Client installs. ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 149

    Using Bookmarks 149 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Click Ye s to the Citrix license agreement. Ste p 7 When the Citrix Web Client has inst alled, click OK If the Citrix Web Interface login window does not display , rest art your Web brow ser and launch the Citrix bookmark again. Ste p 8 Enter your username, password, and domain in the Ci ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 150

    Using Bookmarks 150 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Citrix W eb Interface home page is disp layed. Click on the application you want to use. Step 10 Y ou may be prompted to install additional Citrix software. Ste p 11 The shared application is now launched. Java Citrix Bookmark When using a non-Internet Explorer web browse r , Citrix ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 151

    Using Bookmarks 151 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click the Log On button. The Citrix Java applet displa ys. The default applicat ions will display in the Applications section in the middle of the window . Ste p 4 Click on Messages to view any Citrix messages you have received. Ste p 5 Click on Preferences to customize the Citrix Java a ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 152

    Using Bookmarks 152 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 In the Window Size pulldown menu, select one of the following options: • No preference : Uses the default setting conf igured by your administrator . • Full screen : Resources are maximized to fill your screen. • Seamless : Resources that support resi zing appear in resizable windo ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 153

    Using Bookmarks 153 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 Under Single Sign-On Settings , select Use SSL VPN account credentials to log into bookmarks to enable SSO for bookmarks. Leave the box unchecked if you do not want to use SSO for bookmarks. Ste p 3 Click Save to save your changes. Note Fileshares will use the configured domain name of w ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 154

    Using Bookmarks 154 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 T o use SSO for the bookmark, select the Automatically log in checkbox and then select one of the following radio buttons: • Use SSL-VPN account credentials – allow login to the bookmark using the local user credentials configured on the SRA appliance • Use custom credentials – a ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 155

    Logging Out of the Virtual Office 155 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 Enter the User name and p assword for the service. Logging Out of the Virtual Office T o end your session, simply return to the Virtual Office home p age from wherever you are within the portal and click on the Logout button. Note When using the Virtual Office with the ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 156

    Logging Out of the Virtual O ffice 156 SonicW ALL SSL VPN 5.5 User Guide Trademarks SonicW ALL is a registered trademark of SonicW ALL, Inc. Microsoft Windows 98, Windows NT , Windows 2000, Windows XP , Windows Server 2003/2008, Windows Vist a, Windows 7, Internet Explorer , and Active Directory are trademarks or registered trademarks of Microsoft ...

  • SonicWALL SonicWALL SSL VPN 5.5 - page 157

    © 2 0 1 2S o n i c W A L L ,I n c .i sar e g i s t e r e dt r a d e m a r ko fS o n i c W A L L ,I n c .O t h e rp r o d u c tn a m e sm e n t i o n e dh e r e i nm a yb et r a d e m a r k sa n d / o rr e g i s t e r e dt r a d e m a r k so ft h e i rr e s p e c t i v ec o m p a n i e s . Spec a t i o n sa n dd e s c r i p t i o n ss u b j e c tt ...

Manufacturer SonicWALL Category Sleep Apnea Machine

Documents that we receive from a manufacturer of a SonicWALL SonicWALL SSL VPN 5.5 can be divided into several groups. They are, among others:
- SonicWALL technical drawings
- SSL VPN 5.5 manuals
- SonicWALL product data sheets
- information booklets
- or energy labels SonicWALL SonicWALL SSL VPN 5.5
All of them are important, but the most important information from the point of view of use of the device are in the user manual SonicWALL SonicWALL SSL VPN 5.5.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals SonicWALL SonicWALL SSL VPN 5.5, service manual, brief instructions and user manuals SonicWALL SonicWALL SSL VPN 5.5. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product SonicWALL SonicWALL SSL VPN 5.5.

Similar manuals

A complete manual for the device SonicWALL SonicWALL SSL VPN 5.5, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use SonicWALL SonicWALL SSL VPN 5.5 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of SonicWALL SonicWALL SSL VPN 5.5.

A complete SonicWALL manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual SonicWALL SonicWALL SSL VPN 5.5 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the SonicWALL SonicWALL SSL VPN 5.5, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the SonicWALL SonicWALL SSL VPN 5.5, that we can find in the current document
3. Tips how to use the basic functions of the device SonicWALL SonicWALL SSL VPN 5.5 - which should help us in our first steps of using SonicWALL SonicWALL SSL VPN 5.5
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with SonicWALL SonicWALL SSL VPN 5.5
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of SonicWALL SonicWALL SSL VPN 5.5 in a specific country, if it was not possible to solve the problem on our own.

Do you have a question concerning SonicWALL SonicWALL SSL VPN 5.5?

Use the form below

If you did not solve your problem by using a manual SonicWALL SonicWALL SSL VPN 5.5, ask a question using the form below. If a user had a similar problem with SonicWALL SonicWALL SSL VPN 5.5 it is likely that he will want to share the way to solve it.

Copy the text from the picture

Captcha
New picture

Comments (0)