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Manual Toshiba BSA4TMTS12QMR

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  • Toshiba BSA4TMTS12QMR - page 1

    PRINTED IN JAPAN TOSHIBA Thermal Printer B-SA4T SERIES Document No. EO18-33016A Original Jul., 2005 (Revised Sep., 2005 ) Maintenance Manual ...

  • Toshiba BSA4TMTS12QMR - page 2

    EO18-33016A TABLE OF CONTENTS Page 1. UNPACKING-------------------------------------------------------------------------------------------------------- 1- 1 1.1 Procedure ---------------------------------------------------------------------------------------------------- 1- 1 1.2 Checks -------------------------------------------------------------- ...

  • Toshiba BSA4TMTS12QMR - page 3

    1. UNPACKING EO18-33016A 1.1 Procedure 1- 1 1. UNPACKING 1.1 Procedure 1. Open the carton. 2. Take out the accessories and the top pad from the carton. 3. Take out the printer from the carton. 4. Remove the tapes from the printer. [B-SA4TM] [B-SA4TP] Printer Carton Accessories Top Pad ...

  • Toshiba BSA4TMTS12QMR - page 4

    1. UNPACKING EO18-33016A 1.2 Checks 1- 2 1.2 Checks 1. Check for damage or scratches on the printer. 2. Confirm that none of the accessories are missing. The parts below are provided as accessories. (B-SA4TM only) NOTE: Keep the carton and pads for later transport. 2. PRINTER INSTALLATION 1. Place the printer on the level surface. 2. Keep enough sp ...

  • Toshiba BSA4TMTS12QMR - page 5

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 1 3. MAIN UNIT REPLACEMENT 3.1 PS Unit 1. Remove the screw from the back of the printer, and draw out the PS Unit halfway. NOTE : If the PS Unit cannot be drawn out smoothly, check wheth er it gets stuck with the harnesses on both sides. 2. Unlock the connectors of the cables connected to CN1 and C ...

  • Toshiba BSA4TMTS12QMR - page 6

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 2 4. Remove the screw to release t he Ground Wire of the Inlet Ass’y. 5. Draw out the PS PC Board Unit from the printer. 6. Remove the three screws to separat e the PS PC Board from the frame. 7. Replace the PS PC Board with a new one, and then reassemble in the reverse order of removal. NOTES : ...

  • Toshiba BSA4TMTS12QMR - page 7

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 3 3.2 MAIN PC Board Ass’y 1. Remove the two screws from the back of the printer. [B-SA4TM] [B-SA4TP] 2. Only for the B-SA4TM model, open the Front Cover, and remove the two screws that secure the Front Cover. 3. Close the Front Cover. 4. Slightly open the Top Cover, and remove the S ...

  • Toshiba BSA4TMTS12QMR - page 8

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 4 6. Remove the screw to detach the Cable Cl amp fixing the Print Head Cable (white). 7. Disconnect the all cables from the MAIN PC Board ass’y. NOTE : Be careful that the connector of the Power Cable has a connector lock. 8. To easily remove the M AIN PC board from the B- SA4TM mod ...

  • Toshiba BSA4TMTS12QMR - page 9

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 5 11. Replace the MAIN PC board with a new one, and r eassemble in the reverse order of removal. CN501 A UD/RTC (Not used) CN13 Panel PCB CN9 Print Head, Signal CN19 Parallel I/F CN17 LAN I/F CN18 USB I/F CN8 Power Su pp l y CN12 SIO PC Board CN10 Fan CN6 Serial Interface CN4 Ex p ans ...

  • Toshiba BSA4TMTS12QMR - page 10

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 6 NOTES : 1. When re-attachin g the Side Panel, be careful not to pi nch the lead wires between the printer fram es and the Side Panel. 2. After installing the MAIN PC board, place t he cables and harnesses as shown below, and bind them with cable clamps so as not to touc h the steppi ...

  • Toshiba BSA4TMTS12QMR - page 11

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.3 Platen 3- 7 3.3 Platen 1. Open the Top Cover. 2. Push both Platen Holders inside to re lease the hooks, and lift the Platen Ass’y. NOTES : 1. Do not disassemble the Platen Ass’ y furt her as a Platen Ass’ y is a minim um unit. 2. Be careful that the metal plate easily comes off. If it does, fit it as th ...

  • Toshiba BSA4TMTS12QMR - page 12

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 8 3.4 Stepping Motor and Top Cover Open Sensor (Left) 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Remove the Platen Ass’y. (Refer to Section 3.3.) 3. Open the Top Cover and remove the screw which secures the Stepping Motor Frame. 4 ...

  • Toshiba BSA4TMTS12QMR - page 13

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 9 7. If necessary, remove the Top Cover Open S ensor (Left) by releasing the two hooks. 8. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front. 9. Disconnect the Stepping Motor cable fr om CN500 on the MAIN PC Board. 10. Release the ...

  • Toshiba BSA4TMTS12QMR - page 14

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3-10 12. Release the bunch of ground wi res from the Cable Clamp. 13. Remove the screw to release the Ground Wire (red). 14. Remove the two PT-4x12 screws and one SMW-4x 8 screw to detach the Stepping Motor Unit. NOTE : The SMW-4x8 screw secures the ground wire ...

  • Toshiba BSA4TMTS12QMR - page 15

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-11 3.5 Ribbon Motor/Ribbon Sensor 1. Open the Top Cover. 2. Only for the B-SA4TM model, remove the lower two screws first. (These screws are not provided on the B-SA4TP model.) 3. Holding the Top Cover so as not to drop it, remove the upper two screws. [B-SA4TM] [B-SA4TP] 4. Gentl ...

  • Toshiba BSA4TMTS12QMR - page 16

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-12 <Tip> When removing the Ribbon Motor or the Ribbon Sensor only, step 6 to step 12 can be omitted. It can be removed by just disconnecti ng each cable and removing the screw. 6. Disconnect the Ribbon Motor Connecto rs and Ribbon Sensor Harness. 7. Remove the two screws to ...

  • Toshiba BSA4TMTS12QMR - page 17

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-13 10. Remove the screws to detach the Ribbon Motors. 11. Remove the screws to detach the Ribbon Sensors. 12. Remove the Sensor PC B oard by releasing the hooks. Ribbon Motor Ribbon Motor Ribbon Sensor Ribbon Sensor Sensor PC Board SMW-3x6 Screw SMW-3x6 Screw SMW-3x6 Screw ...

  • Toshiba BSA4TMTS12QMR - page 18

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-14 13. Replace the Ribbon Motor and Ribb on Sensor with new ones, and then reassemble in the reverse order of removal. NOTES : 1. When re-attaching the Ribbon Motor Drive Unit to the upper frame, be careful not to pinch the lead wires. For wiring of the lead wires, re fer to the f ...

  • Toshiba BSA4TMTS12QMR - page 19

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.6 Fan Motor 3-15 3.6 Fan Motor 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Disconnect the Fan Motor Cable fr om CN10 on the MAIN PC Board. 3. Remove the Top Cover and pl ace it beside the printer. (Refer to Section 3.5.) 4. Remove the two screws to detach the Fan Motor Plate. 5. Cut th ...

  • Toshiba BSA4TMTS12QMR - page 20

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-16 3.7 Operation Panel (For the B-SA4TM) 1. Open the Ribbon Cover. 2. Remove the four screws to detach the Operation Panel from the Ribbon Cover. NOTE : When removing these screws, use a Phillips-he ad screw with the length of 100 mm or less. If you do not have such a drive ...

  • Toshiba BSA4TMTS12QMR - page 21

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-17 5. Disconnect the cable whic h connects the Panel PC boar d to the LCD PC board. 6. Remove the two screws to detach the LCD PC board. 7. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal. NOTE : For wiring of the cables, refe ...

  • Toshiba BSA4TMTS12QMR - page 22

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-18 3.8 Operation Panel (For the B-SA4TP) 1. Open the Ribbon Cover. 2. Remove the two screws and release the two hoo ks to detach the Operati on Panel from the Ribbon Cover. 3. As shown in the picture below, unhook the Operation Panel Cover. 4. Disconnect the Operation Panel ...

  • Toshiba BSA4TMTS12QMR - page 23

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-19 6. Disconnect the cable which connects the Panel PC Board to the LCD PC Board. 7. Remove the two screws to detach the LCD PC Board. 8. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal. NOTE : For wiring of the cables, refer ...

  • Toshiba BSA4TMTS12QMR - page 24

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-20 3.9 Print Head 1. Fully open the Ribbon Cover. 2. Slightly open the Top Cover (10 mm). 3. Unlock the Print Head by pressing the hooks toward the center. Then pull the Print Head downward. NOTE: Care must be taken not to damage the Print Head Element by hitting it against any metal parts. CAUTI ...

  • Toshiba BSA4TMTS12QMR - page 25

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal. Print Head Cable Print Head ...

  • Toshiba BSA4TMTS12QMR - page 26

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal. Print Head Cable Print Head ...

  • Toshiba BSA4TMTS12QMR - page 27

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-22 3.10 Media Sensor 1. Open the Top Cover. 2. Slightly push the Upper Sensor Lever inside, and open the Upper Sensor Ass’y. 3. Pushing the tabs on the rear of t he Media Sensor Block tow ard the front of the printer, slightly lift the back of the Media Sensor Block, and re move it toward th ...

  • Toshiba BSA4TMTS12QMR - page 28

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-23 5. Remove the two E-rings, the S haft, and the Upper Sensor Ass’y. 6. Remove the Upper Sensor Cover (T op) by releasing the four hooks. 7. Remove the Upper Sensor PCB Casing by releasing the two hooks. 8. Separate the Upper Sensor PCB from the Upper Sensor PCB Casing by releasing the two ...

  • Toshiba BSA4TMTS12QMR - page 29

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-24 9. Move the Lower Media Sensor to ward the center. Failure to do this prevents disassembling the L ower Sensor Ass’y. 10. Remove the Lower Sensor Cover (Top) by releasing the two hooks. 11. Remove the Lower Sensor PCB Ca sing by releasing the two hooks. 12. Separate the Lower Sensor PCB f ...

  • Toshiba BSA4TMTS12QMR - page 30

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-25 13. Replace the Sensor PCB with a new one, and r eassemble in the reverse order of removal. NOTES: 1. Before re-co nnecting the Sensor Harnesses to t he Sensor PCBs, be sure to move the uppe r and lower Media Sensors to the left end. 2. After connecting the Sensor Harnesses and when install ...

  • Toshiba BSA4TMTS12QMR - page 31

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-26 3.11 Top Cover Open Sensor (Right) 1. Refer to Steps 1 to 7 in Section 3.2 (MAIN PC Bo ard Ass’y) and disconnect the all cables from the MAIN PC Board Ass’y. 2. Push and remove the Blind Plate from the printer back 3. Remove the three screws to detach the Printer Frame. ...

  • Toshiba BSA4TMTS12QMR - page 32

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-27 4. Remove the two screws from the Stepping Motor Unit. 5. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front. 6. Release the side hooks of the Media Path Frame, and draw it out upward. 7. Remove the two screws to detach the Sens or Frame and rele ...

  • Toshiba BSA4TMTS12QMR - page 33

    3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-28 8. Disconnect the Top Cover O pen Sensor Harness (Blue). 9. Remove the Top Cover Open Sensor (Right) from the Sensor Frame. Top Cover Open Sensor Harness (Blue) Sensor Frame Top Cover Open Sensor (Right) ...

  • Toshiba BSA4TMTS12QMR - page 34

    4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 1 4. PERIODIC MAINTENANCE PROCEDURE All machines are generally delivered in their best c ondition. To maintain opt imal operating condition and help gain maximum performance and life of machines , we would recommend you to conduct periodic maintenance. Doing this is ...

  • Toshiba BSA4TMTS12QMR - page 35

    4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 2 5) When using the cutter unit, clean the cutter blade and the media path. WARNING! When cleaning the cutter, be careful not to be injured by the cutter blade. (1) Open the front cover. (2) Loosen the set screw of the cutter unit to open it. (3) Remove jammed media, ...

  • Toshiba BSA4TMTS12QMR - page 36

    4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 3 (5) In the same way, clean the outside of the cutter blade. 6) When using the strip module, clean the backing paper feed rollers, guide roller, strip roller, and media path. 1) Open the front cover holding its right side. 2) Press down the release bar to open the s ...

  • Toshiba BSA4TMTS12QMR - page 37

    4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 4 6. Apply FLOIL G-488 to the cu tter unit using a soft cloth. All machines are generally delivered in their best conditi on. Efforts should be made to keep them that way. Lack of oil, or the presence of debr is or dust, may cause an unexpected fa ilure. To maintain ...

  • Toshiba BSA4TMTS12QMR - page 38

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 1 5. TROUBLESHOOTING <INDEX> Situation: Power on time 1. The printer does not turn ON. 2. “EEPROM ERROR” is displayed. 3. “100BASE LAN INITIALIZING…” is displayed and does not disappear. 4. “HEAD OPEN” is displayed. 5. Some printers show “ON LI NE” and others show “IN LI ...

  • Toshiba BSA4TMTS12QMR - page 39

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 2 2. “EEPROM ERROR” is displayed. Possible cause Point to check Solution EEPROM is not installed on the MAIN PC board. “EEPROM ERROR” is displayed when the EEPROM is not installed. The EEPROM contains the parameters required for various operations. Without EEPROM, the parameters cannot be ...

  • Toshiba BSA4TMTS12QMR - page 40

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 3 7. Printer cannot enter the system mode. Possible cause Check point Solution The [FEED] and [PAUSE] keys are released before entering the system mode. To enter the system mode, turn on the power while holding down the [FEED] and [PAUSE] keys at the same time. Do not release the [FEED] and [PAUS ...

  • Toshiba BSA4TMTS12QMR - page 41

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 4 Possible cause Check point Solution The connectors are not inserted completely. Check if the connectors are completely inserted. Insert the connectors completely. The print head is not installed properly. If the print head is not installed properly, the temperature of the print head cannot be o ...

  • Toshiba BSA4TMTS12QMR - page 42

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 5 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a no paper level voltage in the system mode. The difference between tw ...

  • Toshiba BSA4TMTS12QMR - page 43

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 6 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a black mark level voltage in the system mode. The difference between ...

  • Toshiba BSA4TMTS12QMR - page 44

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 7 Possible cause Check point Solution The ribbon is not correctly loaded. Make sure that the protrusion of the left side of the ribbon holder is fitted into the notch of the ribbon core. When the ribbon is slack, this error may occur. Load a ribbon correctly. Combination of ribbon and media is no ...

  • Toshiba BSA4TMTS12QMR - page 45

    5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 8  Situation: Communication 1. Printing is not performed in case of Centronics Interface communication. Possible cause Check point Solution The interface cable has a problem. The Centronics interface cable should comply with IEEE1284. Use an IEEE1284 compliant cable. The printer is in PAUSE or ...

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Toshiba BSA4TMTS12QMR.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Toshiba BSA4TMTS12QMR, service manual, brief instructions and user manuals Toshiba BSA4TMTS12QMR. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Toshiba BSA4TMTS12QMR.

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A complete manual for the device Toshiba BSA4TMTS12QMR, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Toshiba BSA4TMTS12QMR by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Toshiba BSA4TMTS12QMR.

A complete Toshiba manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Toshiba BSA4TMTS12QMR - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Toshiba BSA4TMTS12QMR, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Toshiba BSA4TMTS12QMR, that we can find in the current document
3. Tips how to use the basic functions of the device Toshiba BSA4TMTS12QMR - which should help us in our first steps of using Toshiba BSA4TMTS12QMR
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Toshiba BSA4TMTS12QMR
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Toshiba BSA4TMTS12QMR in a specific country, if it was not possible to solve the problem on our own.

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