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Manual Whirlpool GHW9100L

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  • Whirlpool GHW9100L - page 1

    i CONSUMER SERVICES TECHNICAL EDUCATION GROUP PRESENTS L-68 JOB AID Part No. 8178076 Front-Loading Automatic Washer Model Numbers: GHW9100L GHW9200L ...

  • Whirlpool GHW9100L - page 2

    ii FORWARD This Whirlpool Job Aid, “Front-Loading Automatic Washer,” (Part No. 8178076), provides the technician with information on the installation and service of the Front-Loading Automatic Washer. It is to be used as a training Job Aid and Service Manual. For specific information on the model being serviced, refer to the “Use and Care Gui ...

  • Whirlpool GHW9100L - page 3

    iii GENERAL INFORMATION ....................................................................................................... 1-1 Safety First ................................................................................................................... ...... 1-1 Model/Serial Number Designators .............................................. ...

  • Whirlpool GHW9100L - page 4

    iv -- NO TES -- ...

  • Whirlpool GHW9100L - page 5

    1 - 1 Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety al ...

  • Whirlpool GHW9100L - page 6

    1 - 2 WHIRLPOOL MODEL & SERIAL NUMBER DESIGNATORS MODEL NUMBER SERIAL NUMBER SERIAL NUMBER MANUFACTURING SITE CS = Schorndorf, Germany YEAR OF MANUFACTURE L = 2001 WEEK OF MANUFACTURE PRODUCT SEQUENCE NUMBER CS L 36 50001 Model/Serial Number Pla te (Left side of Door Opening) MODEL NUMBER PRODUCT GROUP G = Gold Line Laundry PRODUCT IDENTIFICATI ...

  • Whirlpool GHW9100L - page 7

    1 - 3 SPECIFICATIONS Model Number Color Electrical Requirements Heating Power Max. Current Rated Current Voltage Frequency Gallons/Normal Cycle Capacity V olume Max. Spin Speeds Dimensions Height Height (Feet Extended) Width Depth Weight Installation Options Programs Program Selector Temperature Selector Spin Speed GHW9100LW/Q W = White/Grey Q = Wh ...

  • Whirlpool GHW9100L - page 8

    1 - 4 WHIRLPOOL WASHER WARRANTY LENGTH OF WARRANTY: FULL ONE-YEAR WARRANTY FROM DATE OF PURCHASE LIMITED TWO-YEAR WARRANTY FROM DATE OF PURCHASE LIMITED FIVE-YEAR WARRANTY FROM DATE OF PURCHASE WHIRLPOOL WILL PAY FOR: WHIRLPOOL WILL NOT PAY FOR: FSP ® replacement parts and repair labor costs to correct defects in materials or workmanship. Service ...

  • Whirlpool GHW9100L - page 9

    2 - 1 Optional Pedestal A pedestal may be purchased separately for this washer. This pedestal will add about 14 inches to the height of your unit for a total vertical height of approxi- mately 52 inches (132 cm). Optional Pedestal Location Requirements Selecting the proper location for your washer improves performance and minimizes noise and possib ...

  • Whirlpool GHW9100L - page 10

    2 - 2 Washer Dimensions Custom undercounter installation The dimensions shown are for the minimum spacing allowed. Recessed area or closet installation The dimensions shown are for the minimum spacing allowed. • Additional spacing should be considered for ease of installation and servicing. • Additional clearances might be required for wall, do ...

  • Whirlpool GHW9100L - page 11

    2 - 3 GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipment- grounding conductor and a grounding pl ...

  • Whirlpool GHW9100L - page 12

    2 - 4 There are 4 bolts in the rear panel of the washer that support the suspension system during transportation. 1. Using a ½ in. (13 mm) wrench, loosen each of the bolts. 2. Once the bolt is loose, move it to the center of the hole and completely pull out the bolt, including the plastic spacer covering the bolt and the cable attached to the bolt ...

  • Whirlpool GHW9100L - page 13

    2 - 5 Level the Washer Properly leveling your washer prevents excessive noise and vibration. 1. Check the levelness of the washer by placing a level on the top edge of the washer, first side-to- side, then front-to-back. If the washer is against a wall, move the washer out slightly before tipping back. If the washer is not level, first prop the fro ...

  • Whirlpool GHW9100L - page 14

    2 - 6 INST ALLA TION INSTRUCTIONS Pedestal ! WARNING EXCESSIVE WEIGHT HAZARD Use two or more people to move washer and dryer. Failure to do so can result in back or other injury. Be fore you star t... Important: If the washer is already installed, it must be uninstalled. See installation instructions that came with the washer for tools required. Un ...

  • Whirlpool GHW9100L - page 15

    2 - 7 Installing the Pedestal 1 . Open the pedestal drawer. Remove the envelope taped inside the drawer. This envelope contains four (4) #12 x 5/8” (1.6 cm) hex head sheet metal screws that will be used in Steps 4 and 5. 2 . Remove the Phillips head screw from both drawer sides and set the aside. (Fig. 2-3) Remove the drawer and set it aside. Pus ...

  • Whirlpool GHW9100L - page 16

    2 - 8 10 . When the washer is level, use a 9/16” open-end wrench to securely tighten all four (4) feet locknuts against the pedestal. (Fig. 2-7) The locknuts must be tightened. Fig. 2-7 11. Pull both drawer slides out and reas- semble the drawer to the drawer slides with the two (2) Phillips head screws. (Fig. 2-8) Use of the two (2) dividers is ...

  • Whirlpool GHW9100L - page 17

    3 - 1 THEOR Y OF OPERA TION INTRODUCTION The and Front-Loading Automatic W ashers present a number of new features and operating characteristics quite different from previous models. In addition to the introduction of front-loading operation, The washers contain a number of unique operating features designed to increase clothes cleaning ability whi ...

  • Whirlpool GHW9100L - page 18

    3 - 2 The dispenser drawer has four separate compartments for adding laundry products to the wash load. These compart- ments are: 1. Prewash Detergent Compartment 2 . Main Wash Detergent Compartment 3 . Bleach Compartment 4 . Fabric Softener Compartment Laundry products are diluted and dispensed automatically at the proper time during the wash cycl ...

  • Whirlpool GHW9100L - page 19

    3 - 3 Pressure Switch The pressure switch is located in the top right rear corner of the washer . (Fig. 3-7) This switch senses water level in the wash tub. The control signal from the pressure switch is sent to the Central Control Unit and is used to determine the amount of water introduced into the wash tub during the wash cycle. The pressure swi ...

  • Whirlpool GHW9100L - page 20

    3 - 4 CYCLE DESCRIPTION Sanitary Use this cycle to clean heavily soiled colorfast fabrics. This cycle combines a very hot water tempera- ture and fast speed tumbling to help ensure the removal of heavy soils and stains. It is recommended that you set your hot water heater to 120º F (49º C) to ensure proper performance during this cycle. The Sanit ...

  • Whirlpool GHW9100L - page 21

    3 - 5 Soak Use the Soak cycle to remove small spots of set-in stains on fabrics. This cycle provides a soak time with warm or cold water followed by drain. Extra water , a short tumbling phase for equal distribution of the laundry , and a soaking time without basket movement improve the removal of set-in stains. Drain without spin assures gentle tr ...

  • Whirlpool GHW9100L - page 22

    3 - 6 T able 3-2 Option Selection D = Default, X = Available, - = Not Available T able 3-3 MODEL GHW9200L MODEL GHW9100L 900 ...

  • Whirlpool GHW9100L - page 23

    3 - 7 Options Modifier s Fig. 3-9 Options Y ou can customize your wash by adding OP- TIONS to your cycle selections. Y ou can add or change an option after starting a cycle anytime before the selected option begins. • See the “Laundry Guide” for an overview of possible options for each Wash Cycle selec- tion. • Y ou can select more than one ...

  • Whirlpool GHW9100L - page 24

    3 - 8 Without a W ash Cycle: Provides a soak time with warm or cold water followed by drain. 1. Add detergent only to the Prewash compart- ment of the Dispenser Drawer . 2. Select DRAIN/SPIN or RINSE/SPIN first, then AUTO SOAK. 3. Choose the desired soak temperature. 4. Select and hold ST A R T (approximately 1 second). Extra Rinse A second rinse c ...

  • Whirlpool GHW9100L - page 25

    3 - 9 T ouch Pad/LED Assembly Fig. 3-10 The T ouch Pad/LED Assembly , (Fig. 3-10) , is removed as a single assembly and is connected to the Central Control Unit by a ribbon cable. This assembly contains all of the buttons, LEDs and ribbon cable and printed circuit boards for the user to operate the washer . This interfaces the consumer inputs to th ...

  • Whirlpool GHW9100L - page 26

    3 - 10 Pump Motor A separate pump/pump motor is used to drain the wash tub. (Fig. 3-14) The pump motor is 120 V AC and is attached directly to the pump. The pump has a cleanout filter located at the front that allows for the removal of large objects that may have passed from the basket. (Fig. 3- 15) Eco V al ve Fig. 3-16 Springs Shock Absorbers (4) ...

  • Whirlpool GHW9100L - page 27

    3 - 11 Door Lock/Switch Assembly The Door Lock/Switch Assembly is located on the right side of the door opening. (Fig. 3-19 & 3- 20) The assembly contains a solenoid operated latching mechanism that will electrically lock the door during a wash cycle. Fig. 3-19 Fig. 3-20 Heating Element and T emperature Sensor Model GHW9200L provides a heating ...

  • Whirlpool GHW9100L - page 28

    3 - 12 -- NOTES -- ...

  • Whirlpool GHW9100L - page 29

    4 - 1 COMPONENT ACCESS COMPONENT LOCA TION WASHER TOP WASHER BACK WASHER FRONT DETERGENT DISPENSER CENTRAL CONTROL UNIT FLOWMETER PRESSURE SWITCH VENT HOSE TUB ASSEMBLY CONSOLE FILL V A LVES WEIGHT SHOCK ABSORBER WEIGHT PULLEY PRESSURE TUBE CONNECTOR SHOCK ABSORBER SHOCK ABSORBER DRIVE MOTOR BASKET WATER INLET MOTOR CONTROL UNIT HEA TING ELEMENT RE ...

  • Whirlpool GHW9100L - page 30

    4 - 2 COMPONENT ACCESS Required Tools The Front-Loading Automatic W asher requires the use of Metric Sockets of various sizes, T orx T-20 and T-25 Drivers, a Crescent Wrench, a flat bladed screwdriver and a hammer . ACCESSING COMPONENTS IN THE CONSOLE Fig. 4-5 Fig. 4-4 Removing the Console from the Cabinet Disconnect the Touch Pad/LED Assembly ribb ...

  • Whirlpool GHW9100L - page 31

    4 - 3 Begin by removing the cycle selector knob. There are eight tabs securing the T ouch Pad/LED As- sembly to the console. (Fig. 4-8) A flat bladed screwdriver will be helpful in releasing these tabs. Fig. 4-8 REMOVING THE WASHER DOOR AND DOOR SWITCH The washer door can be removed by removing the upper left shield cover and hinge cover . Open the ...

  • Whirlpool GHW9100L - page 32

    4 - 4 REMOVING THE W ASHER FRONT P ANEL Removing the washer front panel will require that the door switch be removed and the boot be sepa- rated completely from the front panel opening. The console must also be removed. Next, remove the three screws securing the toe panel to the front of the washer (Fig. 4-14) and remove the toe panel by lifting sl ...

  • Whirlpool GHW9100L - page 33

    4 - 5 To remove the detergent dispenser motor assem- bly , disconnect the cam follower spring and lift the cam follower from the diverter cam and ro- tate the diverter cam clockwise to access the motor mounting screws. REMOVING THE DETERGENT DISPENSER ASSEMBLY The Detergent Dispenser Assembly is located under the washer top. Begin by removing the w ...

  • Whirlpool GHW9100L - page 34

    4 - 6 REMOVING THE DRIVE MOTOR The drive motor can be removed once the back panel has been removed. Twelve screws secure the back panel to the washer. Remove the 12 screws and remove the back panel. Remove the Drive Belt. Disconnect the wiring harness connectors and ground wires from the drive motor terminals. Push the wiring harness tie from the m ...

  • Whirlpool GHW9100L - page 35

    4 - 7 Fig. 4-24 ACCESSING THE MOTOR CONTROL UNIT Access to the Motor Control Unit may require removing the left front shock absorber . Separate the taped flap of the top of the MCU to the cabinet. Using a flat bladed screwdriver , lift up on the plastic tab under the front right corner of the motor controller box. (Fig. 4-26 - INSET) Fig. 4-26 INSE ...

  • Whirlpool GHW9100L - page 36

    4 - 8 REMOVING THE TUB AND BASKET ASSEMBL Y There are three concrete weights attached to the tub assembly. All three must be removed for safe removal of the tub assembly. Access to the weight on the top front of the tub requires removing the six screws securing the top front frame member from the washer and re- moving the frame member . (Fig. 4-31A ...

  • Whirlpool GHW9100L - page 37

    4 - 9 At the back of the tub assembly, remove the belt from the basket and motor pulleys. (Fig. 4-34 - 1 ) T o remove the pulley from the basket, place the handle of a crescent wrench through the pulley and into the steel bearing hub to keep the pulley from turning. (Fig. 4-34- 2 ) Use a 21-millimeter socket wrench to remove the nut securing the pu ...

  • Whirlpool GHW9100L - page 38

    4 - 10 The two piece tub is held together with a number of metal clamps which can be removed by prying them of f with a flat bladed screwdriver. (Fig. 4- 38) Fig. 4-38 The tub can now be separated and the basket can be pulled from the back half of the tub. (Fig. 4-39) REASSEMBLING AND REINST ALLING THE TUB ASSEMBL Y When reassembling and reinstalli ...

  • Whirlpool GHW9100L - page 39

    5 - 1 COMPONENT TESTING CENTRAL CONTROL UNIT Connector Location 1. Pressure Switch 2. T empera ture Sensor 3. Dispenser Switc h/Motor 4. Inlet V alves 5. D rain Pump 12 3 4 5 6 78 9 1 0 6. Door Loc k Solenoids 7. Motor Control Unit Po w er 8. Door Loc k Main Switc hes 9. He a ting Element Re lay 10 . Line Filter 11 12 13 14 11 . Serial Comm Link 12 ...

  • Whirlpool GHW9100L - page 40

    5 - 2 COMPONENT CHECKS Continuity checks can be made on various components of the washer from the connectors on the Central Control Unit. Before performing any of these tests, disconnect the washer from the wall outlet. In addition, disconnect the wiring harness connector from the Central Control Unit before making any continuity tests. Pressure Sw ...

  • Whirlpool GHW9100L - page 41

    5 - 3 Test Points Reading 2 to 1 15 ohms Drain Pump Motor 32 1 Test Points Reading Unlock Solenoid 3 to 2 60 ohms Lock Solenoid 3 to 1 60 ohms Door Lock/Unlock Solenoids 1 54 2 Test Points Reading Main Switch 1 5 to 4 0 ohms Main Switch 2 2 to 1 0 ohms Door Lock Main Switches To check the door lock main switches, the door must be locked. Begin by s ...

  • Whirlpool GHW9100L - page 42

    5 - 4 MOTOR CONTROL UNIT P ower Supply      L      N      GND Motor Connector      1      2      3  4  5 } } Motor W indings Tac hometer Serial Comm Link      Vcc      IN/OUT      GND Connector Location Door S ...

  • Whirlpool GHW9100L - page 43

    5 - 5 Test Points LINE FILTER A Connector Location DISPENSER Dispenser Switch Dispenser Motor Dispenser Motor Continuity Check - 1400 Ω B C D A to B = 0 ohms C to D = 0 ohms ...

  • Whirlpool GHW9100L - page 44

    5 - 6 Connector Location PRESSURE SWITCH 22 Water Level Contacts Made Empty 21 to 22 Suds Detect 11 to 14 Level 1 21 to 24 Overflow 21 to 26 Connector Location HEATING ELEMENT and TEMPERATURE SENSOR Hea ting Element T erminals T emperatu r e Sensor T er minals Heating Element Test Points Reading Between Terminals 15 ohms Temperature Sensor Results ...

  • Whirlpool GHW9100L - page 45

    6 - 1 DIAGNOSIS & TROUBLESHOOTING SUDS DETECTION During Drain Routine During the Drain Routine, the water level is checked continuously. Normal drain will occur until the pressure switch senses no water in the wash tub and there is no foam (suds). The drain pump will operate an additional 15 seconds after the pressure switch reports no water or ...

  • Whirlpool GHW9100L - page 46

    6 - 2 DOOR LOCKING AND UNLOCKING Locking The Door Locking Routine will only start if the door is securely closed and the Door Switch Contact is CLOSED. 1 . The Door Lock Relay is energized whenever a wash cycle is started. The relay is operated for 40 milliseconds. 2 . During the next three (3) seconds, the contacts on the door lock are checked by ...

  • Whirlpool GHW9100L - page 47

    6 - 3 Unbalance Detection Routine The unbalance detection routine occurs during the distribution ramp (while basket spin is accelerat- ing from 40 to 400 rpm). At 400 rpm the motor is decelerated and the rate of deceleration is moni- tored by the CCU. The motor is then ramped up to 400 rpm and shut off. The rate of deceleration is monitored again a ...

  • Whirlpool GHW9100L - page 48

    6 - 4 ERROR CODES DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE No water detected entering machine or Pressure switch trip not detected. If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed. Or If the control has turned the water valves on and after 8 minutes ...

  • Whirlpool GHW9100L - page 49

    6 - 5 ERROR CODES DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE Drive Motor Tachometer Error The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes. Potential Causes • Check wire harness connections between the Drive Motor/T achomete ...

  • Whirlpool GHW9100L - page 50

    6 - 6 Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Potential Causes • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) • Check the Drive system for any worn or failed components • Check MCU • Check CCU • Check ...

  • Whirlpool GHW9100L - page 51

    6 - 7 Potential Causes • If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent. • Check the drain hose and make sure it is not plugged or kinked • Check Wire Harness connections to the Drain Pump, Pressure Switch, and Centra ...

  • Whirlpool GHW9100L - page 52

    6 - 8 Indication C:00 C:01 C:02 C:03 C:04 C:05 C:06 C:07 C:08 Control Action Door is Locked Filling by cold water inlet valve Distribution system is set to Prewash position Fill by hot water inlet valve Basket rotates clockwise at wash speed Heater is switched ON. Basket rotates clockwise with wash speed. If there is not enough water in the tub, th ...

  • Whirlpool GHW9100L - page 53

    6 - 9 Motor Continuity Test Disconnect the wire harness from the motor and measure the resistance of the motor windings. Motor Connector Pin 1 to Pin 2 Pin 2 to Pin 3 Pin 1 to Pin 3 Results Normal = approximately 6 Ω Abnormal = infinity Normal = approximately 6 Ω Abnormal = infinity Normal = approximately 6 Ω Abnormal = infinity Water Tempera ...

  • Whirlpool GHW9100L - page 54

    6 - 10 PROBLEM WON’T POWER UP. (touch-pads do not respond when pressed) WON’T START CYCLE WON’T SHUT OFF CONTROL WON’T ACCEPT SELECTIONS WON’T DISPENSE WON’T FILL POSSIBLE CAUSE/TEST Note: Possible Cause/Tests MUST be performed in the sequence shown for each problem. 1. Check the line voltage and for blown fuses. 2. Check for voltage go ...

  • Whirlpool GHW9100L - page 55

    6 - 11 POSSIBLE CAUSE/TEST Note: Possible Cause/Tests MUST be performed in the sequence shown for each problem. 1. Verify the unit is level. 2. Check pump drain system – this could indicate a failure to drain. 3. Check Operating Pressure Switch. 4. Check Pressure Switch hose. 5. Check Flow Meter operation. 6. Check the CCU. 1. Check Drive belt. 2 ...

  • Whirlpool GHW9100L - page 56

    6 - 12 Movement • Speed (rpm) - Revolutions per minute of basket spin. • Reversing - In this example the basket will rotate counterclockwise for 1.5 seconds, stop for 30.5 seconds, then rotate clockwise for 1.5 seconds, stop for 30.5 seconds and then repeat the sequence throughout the wash and rinse portions of the cycle. • Spin Cycle - The s ...

  • Whirlpool GHW9100L - page 57

    6 - 13 Pump • Lf +15s - The pump will turn on and drain the tub to lowest setting, (Suds Detect), and then run for an additional 15 seconds. Options • 2nd rinse - If this option is selected by the consumer, this line indicates when it will occur during the main cycle and it’s duration. • rinse hold - If this option is selected by the consum ...

  • Whirlpool GHW9100L - page 58

    6 - 14 WHIRLPOOL GHW9200L ...

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    6 - 15 WHIRLPOOL GHW9200L Nor mal/Casual ...

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    6 - 16 WHIRLPOOL GHW9200L Quic k Wash ...

  • Whirlpool GHW9100L - page 61

    6 - 17 WHIRLPOOL GHW9200L ...

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    6 - 18 WHIRLPOOL GHW9100L ...

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    6 - 19 WHIRLPOOL GHW9100L Nor mal/Casual ...

  • Whirlpool GHW9100L - page 64

    6 - 20 11 68 5" 30 " 15 " 20 " 25 " 20 " 35 " 15 " 24 0" 10 0 40 40 0 25 6 59 2 96 0 25 6 SPIN PROFILES Spin Cycle LS1 WHIRLPOOL GHW9100L ...

  • Whirlpool GHW9100L - page 65

    6 - 21 11 68 5" 30 " 15 " 20 " 25 " 20 " 35 " 10 0" 12 0" 10 0 40 40 0 25 6 59 2 96 0 25 6 40 30 " 15 " 10 0 59 2 40 5" 5" 30 " 15 " 10 0 40 8" 76 8 40 15 0" 19 0" Spin Cycle LS2 ...

  • Whirlpool GHW9100L - page 66

    6 - 22 5" 30 " 15 " 20 " 25 " 5" 20 " 15 0" 10 0 40 40 0 25 6 59 2 76 8 25 6 40 30 " 15 " 10 0 59 2 40 5" 15 0" Spin Cycle LS3 Spin Cycle LS4 Spin Cycle ES 11 68 5" 30 " 15 " 20 " 25 " 20 " 35 " 50 " 24 0" 10 0 40 40 0 25 6 59 2 96 0 25 6 ...

  • Whirlpool GHW9100L - page 67

    7 - 1 WIRING DIAGRAM ...

  • Whirlpool GHW9100L - page 68

    7 - 2 -- NOTES -- ...

  • Whirlpool GHW9100L - page 69

    8 - 1 TECH TIPS MANUAL DOOR LA TCH T o Manually unlock the door lock system: 1. Unplug the power cord from the outlet. 2. Remove the lower toe panel. 3. Reach up along the inside of the front panel and locate the bottom of the door latch assembly . 4. Located on the bottom of the door latch assembly is a tear-drop shaped tab. 5. Gently pull the tab ...

  • Whirlpool GHW9100L - page 70

    8 - 2 -- NOTES -- ...

  • Whirlpool GHW9100L - page 71

    v PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800 ...

  • Whirlpool GHW9100L - page 72

    vi CO RP O R A T IO N ...

Manufacturer Whirlpool Category Washer

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