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Manual AT&T 2400

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  • AT&T 2400 - page 1

    585 -310 -216 Issue 2 Decem ber , 1995 INTUITY TM Integration with NEC® NEAX TM 2 400 S witch Graphics © AT& T 1988 Ta ...

  • AT&T 2400 - page 2

    Blank Pag e ...

  • AT&T 2400 - page 3

    Conten ts Issue 2 Decemb er 1 995 iii Tabl e o f Cont ents iii Abou t This D ocument xi ■ In t ended A ud iences xi i ■ P rer e quisite Skil ls o r K nowledg e xii ■ Docume nt Orga nization xii ■ How to Use this Doc ume nt xiv ■ Conventions Used xiv ■ Tradem arks an d Ser vice Marks xvi ■ R elat e d R esources xv ii ■ How to Make Co ...

  • AT&T 2400 - page 4

    Conten ts iv Issue 2 Dec e m b er 1995 Scroll It e m Edit For ms 2-6 Ed it Form K e y s 2- 7 Ed it Form H elp Func t ions 2-8 Ac t ion Form s 2-8 3 Swit ch Integrati on P l anni ng 3-1 ■ De termining t he Number o f Voice M ail Ports 3 -2 ■ S etting the Mes s a g e Desk Numb er 3-2 ■ S et ti ng the Calli ng Part y I d e n tif i c a ti on Pa d ...

  • AT&T 2400 - page 5

    Conten ts Issue 2 Dec e m b er 1995 v 6 Administering t h e INTUIT Y System for th e NEAX I n tegratio n 6-1 ■ Ad min is tering the S w itch L ink Ad min is tr a t ion Scree n 6-2 ■ S top pin g and R estart in g t he Vo ice S ystem 6-6 ■ Ad min is tering the Syste m Transla tion S creen 6-7 7 NEAX 2400 S witch Admi nistrat ion 7-1 ■ Ad mini ...

  • AT&T 2400 - page 6

    Conten ts vi Issue 2 Dec e m b er 1995 9 Accept ance Tests 9-1 ■ A d m ini st e r t he Test S ubscribers 9-2 T ask 1 : Forward Ca lls for Ring-No-Answer 9-2 T ask 2 : Forward Calls for Busy Conditi o ns 9 -3 T ask 3 : Forward S ubscrib ers f or All Cal ls 9-4 10 Cu t-to-S ervice 10-1 ■ Admi nis ter t h e Subscrib e r T e leph ones 10-2 T ask 1 ...

  • AT&T 2400 - page 7

    Conten ts Iss ue 2 Decemb er 1995 vii Message Ret rieval in Lo d ging Sys t em s without AUDIX C-2 Message Ret rieval in Systems Shared with AUDI X C-2 R etrieval from the AUD I X A p p licati o n C -2 R etrieval f rom t he Lodging A p pl ic a ti o n C - 2 Alternat e Message Ret rieval Meth o d C-2 ■ V oice Mail A dm inist ration C -3 ■ Call Co ...

  • AT&T 2400 - page 8

    Conten ts vi ii Iss ue 2 December 1995 ...

  • AT&T 2400 - page 9

    Issue 2 D ecember 1995 xi About This Document INT UITY ™ I n t egratio n with NEC® N EAX ™ 2400 S wit c h c on tains in stallati on an d a d m ini strat ion inst ru c ti ons for i nte gratin g a N E AX 2400 MCI switc h wit h an INT UITY system. T he d ocument cont ains instruction s or in format ion on the followin g t o p ics. ■ Swit c h in ...

  • AT&T 2400 - page 10

    xii Issue 2 De c e m ber 1995 Ab o ut This Docume nt Inte nded A u dien ces This docu me nt is d esigned prim aril y for the on-site AT & T-cert ifi ed services tec hnici an, t h e c ustom er’s t e c hnical personnel, and the c ustom er’s N E AX serv i ces t echn ician. Use t he docum en t t o i ns ta ll I NTUI TY s yst e m in t egration-re ...

  • AT&T 2400 - page 11

    Issue 2 Decemb er 1 995 xiii A bout This Doc um ent ■ Chap ter 4, " Hardware Instal lati on" , describe s th e installa tion of the S I D, cable s to the swi tc h, a n d c a bles t o th e I NT UITY s ys t e m . T his chap ter only cont ains informa tio n f or instal ling the hardwa re com p onent s r e q uired fo r the in te g ration. ? ...

  • AT&T 2400 - page 12

    xiv Issue 2 December 1995 Ab o ut This Docume nt How to Use thi s Docume n t This docu me nt provides additi o nal in forma tion you need to know when in t egratin g a N E A X sw itch with an I NTUI T Y system. Use this d ocumen t as a d d it ional inform ation wit h the fol lowin g docum en t s : ■ INT UITY M A P/ 5 Hardware Ins tallat ion, 585- ...

  • AT&T 2400 - page 13

    Is s ue 2 Decem be r 1 99 5 xv A bout This Doc um ent Begin at t he Ad min istrat ion m enu, and select the f ollo wing sequence: In this exampl e, yo u would firs t access the Ad m inistra tion me nu. Then you would select the Voic e Sy s tem A d mi nistration o p tion to disp lay the Vo i c e System A d minist ration menu. From th at m enu, you w ...

  • AT&T 2400 - page 14

    xvi Issue 2 December 1995 Ab o ut This Docume nt Trademarks an d Service Mark s The fol lowin g trademark ed produ cts may b e men t ioned in t his bo ok: Product Name Company 5 ES S ™ Reg i stered trademark of AT & T AT™ Trademark of H a y es M icrocomputer Products , In c. AUDIX® Regis tered trademark of A T& T BT-542B ™ Trademark ...

  • AT&T 2400 - page 15

    Issue 2 Decemb er 1995 xvi i A bout This Doc um ent Related Resources In addition to th is book, you may need to reference the followi ng books: Title O rder Num b e r INTUI T Y S yst em Desc ription 585-310-211 INTUI T Y AUDIX F eatur e Desc ription s 585-310-212 INTUI T Y Docu me n ta t ion Guide 585-310-540 Mig r ation to the INTUITY System 585- ...

  • AT&T 2400 - page 16

    xviii Iss ue 2 Decem ber 1995 Ab o ut This Docume nt How to Make Commen ts About Thi s Book A reader com me nt c ard is be hind the title pag e of this bo ok. W hile w e ha ve tri ed to make this b o o k fit your needs, we are int erest e d in you r s ug gest ions for i mproving it and urge you t o c o m p lete an d retu rn a reade r co mmen t card ...

  • AT&T 2400 - page 17

    Issue 2 Decemb e r 1995 1-1 1 Introducti on and Requirement s for Inte gration This chap ter describe s and defin es requ irem ents fo r the NEC NE A X 2400 M CI switch integra t ion with an I NTUI T Y Me ss a g i n g S y st em . The chap t er in c ludes dia grams and checklists th at show t he c onfigurat ion for I NTUI TY M e s sa ging Syste m. T ...

  • AT&T 2400 - page 18

    1-2 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Figure 1 -1 UCD Gr oup Hun t ing Proc ess By a d m in isterin g the UCD group , you enable the swit c h to su p port th e following features. ■ Callin g party i nform at ion fo r in c omi n g calls ■ Call f orward to a persona l e xtension ■ S e t and cancel m es ...

  • AT&T 2400 - page 19

    Issue 2 December 1995 1-3 Safet y Considerations Safety Con siderati ons ! CA UTIO N: E lect rosta tic d isc harge d a ma ges electronic eq uipmen t. Do no t touch any electr o nic co mponent un t i l you proper ly gr o und yourself . T o prevent damage to the eq uipment and yourself , fo llow the se pre caut ions: ■ Fa miliari ze y ou rself with ...

  • AT&T 2400 - page 20

    1-4 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Determin ing th e Pla c eme n t o f the SID The Swi tch Integ ration Device ( S ID) a nd the M A P /5 , MAP /40, or MAP / 100 represent local d evices. P lace the S ID a n d the M AP i n the sam e area a n d c lose enough toget her s o th e R S-23 2 c a ble suppl ie d ...

  • AT&T 2400 - page 21

    Issue 2 December 1995 1-5 Sy s t em C onfiguration System Con f i g u ration The In tuit y system connects to the N E AX switc h throug h a S witch Int egration Device ( SI D). F igure 1-2 shows you t he connect ion s b etwee n an Int u ity s ystem and a N E AX switc h throu g h the mult i-port se rial card. F ig ure 1-3 sho ws you the connections ...

  • AT&T 2400 - page 22

    1-6 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Figure 1-3 Con nect ions through the COM 1 Serial Port for an Intui ty Integr ation with a NEA X Switch (MAP /5 onl y) ...

  • AT&T 2400 - page 23

    Issue 2 December 1995 1-7 Sy s t em C onfiguration Intu ity Sy stem R equired Hard ware Table 1 -1 lists the hardware com p onent s r e q uired on t h e I ntui t y system f or the NE A X int e g ratio n. Tabl e 1-1. Intuity Sys tem H ardware Comp onents R e quired for the Integration Compon ent Descr i p tion AT& T Supplied Cus tome r Supplied ...

  • AT&T 2400 - page 24

    1-8 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Switc h Integrati o n D evice Required Hardwa re Table 1 -1 lists t he required S ID com ponents for the in te grati on. NO TE: A T & T only assumes resp onsibili ty for co nnecti ng the Null c a ble a n d the Y-cable to the SID . All rem ainin g connection s m ust ...

  • AT&T 2400 - page 25

    Issue 2 December 1995 1-9 Sy s t em C onfiguration NEC NEAX 2400 M CI Hard wa re The custo mer m ust provide the correct switch and r ela ted components a s described i n Ta bl e 1-3. All re quired ite ms should be avai lable and config ured be f ore an AT & T t echni cian arrives t o inst all the I NTUI T Y s yst em . T he I NTUI T Y system in ...

  • AT&T 2400 - page 26

    1-10 Issue 2 Decemb er 1 995 Int r o duction a nd Requirem ents f or Integrat ion In add i tion to the h ard ware a nd sof tware list ed in T able 1-3, you m ust p rovide the followin g a d m ini strat ion on the N E A X 2400. ■ Program the P A -16LCQ analo g p orts to p rovide an ad equa t e loop current disco nnect, or w ink . The P A -16L CQ c ...

  • AT&T 2400 - page 27

    Issue 2 December 1995 2-1 2 Switch Int egration D ev ice B a s i cs Before y ou att emp t to operate and a dmi nister the S witc h I nte grat ion Devic e ( S ID) and integ rate an N EC NE AX 2400 MCI switc h wit h an INTUI T Y System , you need to un d erstan d the hardware com p onen ts of the S ID an d how to use the device . The inf orma t i on ...

  • AT&T 2400 - page 28

    2-2 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs The Swi tch Integrat i on Dev ice Hardware Before you use the S I D, you need to under stan d each h a rdware co mpo n ent. R ead the descripti ons b e low of each comp onent and refer to Fi gure 2-1. t o locate th e com p onent . Front Pan el Rear Pane l Continue t o the next sect io ...

  • AT&T 2400 - page 29

    Is s ue 2 Decemb er 19 95 2-3 The Switch Int egration Device Hardware Figure 2-1. Top : SID Front Panel Bottom : SID Back Panel LCD DISPLAY 1 2 3 4 5 6 7 8 9 # 0 ABC DEF GHI JKL MNO PRS TUV WXY * Enter Func Mode Status VM PBX COM APP KEYPAD DIAGNOSTIC LIGHTS 25 Pin 25 Pin (Fan Outlet) Link A Link B Diag Net B Net A Line B Line A Modem 115-230V AC 5 ...

  • AT&T 2400 - page 30

    2-4 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs The Swi tch Integrat i on Dev ice So ftwa re The S I D c onta ins software t hat a llows you t o perf orm installa tion, config urati on, and d iagnostic task s by using the k ey pa d a nd t he LCD sc r e en. As you a dm ini st er the SID, you use t hree typ es of forms or s c reen d ...

  • AT&T 2400 - page 31

    Is s ue 2 Decemb er 19 95 2-5 The Switch Integrat ion Device S oftware Exam p l e: If you wa nted o ption 4, S ETUP , from the MCI User Inte rface M ain M enu shown in Figure 2-2., p ress 4 o n th e keypad. Af ter you pres s 4 , you see the S E TUP f o rm a p p ear on the screen as shown in F igure 2-3. . Figure 2-3. Th e Setup Form The SI D uses m ...

  • AT&T 2400 - page 32

    2-6 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs Single Item E dit Forms On a Single It em Ed it form, you must ent er one p iece of i nformation or answer one q u e stion. Figure 2-4. shows you an exam ple of a single ite m e dit f orm, the S E TUP form. On the form, you n eed to en ter t he nu m b er of ports assigned to the INT U ...

  • AT&T 2400 - page 33

    Is s ue 2 Decemb er 19 95 2-7 The Switch Integrat ion Device S oftware In the exa m p le, you use the MCI form to set the b a u d rate f or the MCI link. Y ou can set th e b a u d rate to specific value s b etwee n 300 an d 9600 b a u d . On the form you see a d efault value of 1200. To see the other o p t ions, you press the left arrow key to d ec ...

  • AT&T 2400 - page 34

    2-8 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs Edit Form H elp F unctio n s Edit form s allow you to act ively access help screens. To access the help screen, press a t any e d i t form. The S ID p l aces the hel p sc re en on the LCD disp lay. T he SID reta ins any inform ati on yo u may have e ntered on the edi t f o rm and pl a ...

  • AT&T 2400 - page 35

    Is s ue 2 Decemb er 19 95 2-9 The Switch Integrat ion Device S oftware All action form s use the same keys on t he keypad to p erform fu ncti ons an d make select ions. The t a b le below shows you what keys to use with the a ction forms . You have read t h e b asic in form at ion nece ss a r y t o inte grate a nd I NTUIT Y S y stem with an NEC NEA ...

  • AT&T 2400 - page 36

    2-10 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ba si cs ...

  • AT&T 2400 - page 37

    Issue 2 December 1995 3-1 3 Switch Integration Planning Before you im plement t he N EC NEAX 2400 Me ssa g e Cent er Interfa c e (MCI) in t egrat ion wit h an INTUIT Y S yst em , you must p lan the p rocess. T his chap t er provides worksheet s an d i nformat ion to help you p lan a nd r e cord the inte grati o n. You use th e worksheets later to c ...

  • AT&T 2400 - page 38

    3-2 Is sue 2 December 1 995 Swit ch Int egration Plannin g Determin i ng the N umber o f Vo ice Mai l Ports You m us t sp ecify the n umber o f voice ma i l p orts for the Swit c h In t egrat ion Devi ce ( S ID) to support and m onitor. The nu m ber of p orts for the SID is the s am e as the nu m b er of ports assigned to the I NTUIT Y System. Th e ...

  • AT&T 2400 - page 39

    Is s ue 2 Decem be r 1 99 5 3-3 Set tin g the Calli ng Part y Ident if icat ion Pa d S t ring Setti n g the Calling P a rty Identificat ion Pad St ring The Me ss a g e Cent er Inte r f ac e (MCI) protocol, used by the N EA X 2 400 sw itch to co mmunicate with the S ID, provides c alli ng and c al led p a r ty i nf or mat ion consistent wi t h th e ...

  • AT&T 2400 - page 40

    3-4 Is sue 2 December 1 995 Swit ch Int egration Plannin g Determin ing th e S MDI Bau d Rat e You m ust set th e b a u d rate for the S i mplified Message Desk In terf ace ( SM DI) link. The SID p r ovi des baud r a te select ions of 300, 1200, 2400, and 9600 b a u d and sets a de fault of 1200 b au d. AT & T recom mends that you use a b aud r ...

  • AT&T 2400 - page 41

    Is s ue 2 Decem be r 1 99 5 3-5 Determ ining the Ext ension /Log ical Term inal Number P lan Works heet B: Extens ion/LTN Plan Ex t e nsion LT N Exten sion LTN 12 34 56 78 91 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 ...

  • AT&T 2400 - page 42

    3-6 Is sue 2 December 1 995 Swit ch Int egration Plannin g ...

  • AT&T 2400 - page 43

    Issue 2 December 1995 4-1 4 Hardware Insta llatio n This chap ter describe s th e hard ware a nd cable i nstal lat ion tasks re quired to in t egrate th e N E A X 2 400 MCI swit ch with an INTU I T Y S y s t em t hrough a switc h in t egrat ion d evice ( S I D). Before y o u proceed w i th the i nstruct ions i n this chap t er , verify that the h a ...

  • AT&T 2400 - page 44

    4-2 Is sue 2 December 1 995 Hardware I nsta llat ion Con nect a n An alog Li ne t o the M o d em This task s h ould be p erforme d by t he A T & T install at ion technician and the custo mer or the custo me r’s switc h t e c hnici an. The S I D c onta ins an interna l mo d em that allows f or remo t e site a c cess and main t enance. You m us ...

  • AT&T 2400 - page 45

    Iss ue 2 Dece mbe r 19 95 4-3 Co nnect t he MCI Line to the Swi tch C o nn ect the MCI Li ne to the Swi tc h The c ustomer or the custom er’s switch t echnic ian must c o mp l ete th is task . AT & T does no t as sume responsibil ity for any cable connect ions to the NE AX 2400 switch. The NEAX 240 0 switc h c o m m unicat es with t he S I D ...

  • AT&T 2400 - page 46

    4-4 Is sue 2 December 1 995 Hardware I nsta llat ion Use the followin g instruction s to connect the M CI lin e to the NEA X 2400 sw itch. 1. S e t the MCI I/O p o rt (P N P A IO 02) at the same baud r at e as th e S ID , 2 40 0 baud. Use Ta ble 4-1 to set t he DI P switc h e s on the MCI I/O p ort. NOT E : To set the b a u d rate for the M CI Link ...

  • AT&T 2400 - page 47

    Iss ue 2 Dece mbe r 19 95 4-5 Co nnect t he MCI Line to the Swi tch 2. Se t t he p arity of the MCI link to even an d the word l en gth to 7 bi ts. Use T able 4-2 a n d Table 4-3 to set the D I P -swi t c h es on the MCI I/O card in the switc h . NOT E : If you need more inf orm ati on for sett i n g t he baud r at e , p arity, and D I P- swit c h ...

  • AT&T 2400 - page 48

    4-6 Is sue 2 December 1 995 Hardware I nsta llat ion NOT E : Recomm e nd e d Default S etti ngs: ■ If you use port 0 , confi g ure swit ches 0 1 an d 0 2. I f you use port 1, configur e swit ches 11 and 12. ■ S tand ard s witch s ett ings for S W 01 o r S W 1 1 are 1 ON, 2 O F F, 3 ON, 4 O F F , 5 OF F , 6 O FF, 7 ON, and 8 ON. ■ S t an dard ...

  • AT&T 2400 - page 49

    Iss ue 2 Dece mbe r 19 95 4-7 Connect the MCI Cable to t he A 25B Cable Procee d to the next section. Conne ct the M CI Cable to the A2 5B Cable The custo mer or t he c ustom er’s swit c h t echnician must c onnect the cable . AT & T does no t as sume responsibil ity for connecting th e MCI c a ble a nd th e A25 B cable . Af ter c onnecti ng ...

  • AT&T 2400 - page 50

    4-8 Is sue 2 December 1 995 Hardware I nsta llat ion Conne ct t he Null Cab le and th e Y-Cable to the SID The A T & T i nstal lat ion t e c hnici an, t h e c ustom er, or t he c u stom er’s swi tch tec hnician m u st com plete t his task. The NEAX 2 4 0 0 switc h c o m m unicates with t he S ID t hrough a Message Center Interface (MCI ) link ...

  • AT&T 2400 - page 51

    Iss ue 2 Dece mbe r 19 95 4-9 Connect the S ID to t he INT UIT Y S ystem Connect th e SID to the INTUITY System This task requires you to connect the 6’ RS -232 cable t o th e SI D and to th e INT UITY S y st e m a n d should be complete d by the AT & T installa tion t echn ician. The c a b l e connects directly t o t h e SID a nd connects to ...

  • AT&T 2400 - page 52

    4-10 Issue 2 Decemb er 1 995 Hardware I nsta llat ion ...

  • AT&T 2400 - page 53

    Issue 2 December 1995 5-1 5 Install ing SID S o ftware on the I NTU IT Y Sy ste m This chap ter provides proced ures for i nstalli ng the S I D softwa re on the INTUI T Y sy ste m. NO TE : Before you instal l the S I D soft ware, m ake su re that the voice sy stem and ma intenance software are insta lled. A lso, ensure t hat n o other swit ch softw ...

  • AT&T 2400 - page 54

    5-2 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Stop t h e Voice S ystem Before you can load the S ID soft ware, you mu st sto p the vo ice sys t e m. ! CAUTION : All c a lls in progress will be d i sc onnecte d . Use the followin g proced ure to stop the voice system . 1 . Login as craft . 2. Press to a c c e p t the ...

  • AT&T 2400 - page 55

    Iss ue 2 Dece mbe r 19 95 5-3 Load the SID Sof t ware Load the S ID S oftware 1. S t arti n g a t the I NTUI T Y A d m inistra t i o n menu, select the follo wing serie s of menu o p tions: After you select th e l ast opt ion, you see the S oftware In stall menu, as shown in Figure 5-1 . Figure 5 - 1. S oftware In stall Menu >So ftware Instal l ...

  • AT&T 2400 - page 56

    5-4 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem 2. S e l ect Flo ppy d rive f rom t he So ftware Instal l men u. The s yst e m responds: Insert diskette in to Floppy Drive 1. Type [go] when rea d y or [q] to quit : (default: go) 3. Insert SI D S witch In tegrat ion Package Disk 1 of 2 i nto the 3.5 ” fl op py drive. ...

  • AT&T 2400 - page 57

    Iss ue 2 Dece mbe r 19 95 5-5 Load the SID Sof t ware Figure 5 - 2. Switch Link Adminis trati o n Screen w it h System Defaults 1 1. Use T able 5-1 to ent er the correct v a lues in each field on the S wi tch Link Ad m inistrati on scree n . ...

  • AT&T 2400 - page 58

    5-6 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Tabl e 5-1. Switc h Link Ad ministration S creen En trie s Field Desc ripti on Data li nk test numb er In d icat es the t est num ber sent t o the switc h t o verify whether the swit c h i s act ive. S e tt ing: A 7- o r 10-digi t n um ber th at is not an i n- serv ice e ...

  • AT&T 2400 - page 59

    Iss ue 2 Dece mbe r 19 95 5-7 Load the SID Sof t ware 1 2. Press (F3). After you press t he key, you receive a confir m atio n m essage a s shown in Figure 5-3 . T h e m essage t ells you that the serial p ort was reg istered successfu lly a n d that you need to st art th e voic e system Figure 5-3 S witch Link Adminis tration Confirm ation Message ...

  • AT&T 2400 - page 60

    5-8 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Start th e Voi c e S ystem R estart the voice sy stem for the IN TUIT Y sy s t e m t o a c cept and proces s calls . Use the followin g proced ure to start the voice system. 1. S t arti n g a t the I NTUI T Y A d mi nist r a tion menu, select the follo wing s e rie s of ...

  • AT&T 2400 - page 61

    Issue 2 Decemb e r 1995 6-1 6 Administer ing t he INTUITY System for the NEAX Integr ation This chapte r describes how to a d minister the I NTUI TY sy st em for in te g rati on wi t h the N E A X swi t c h . To int e g rate wit h the NEA X swi tch, th e I NTUIT Y s yst e m ne eds to know specific i n format ion a b o ut how the int e g rati on is ...

  • AT&T 2400 - page 62

    6-2 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Admin istering the S witch L i nk Admin istration Screen During t he N EAX s of tware installa tion p rocess, the val ues f or the S wit ch Lin k A dm inistrati on scree n w e r e ad m i nistered . Yo u need to change th e def aul t setti n gs on t his scr ...

  • AT&T 2400 - page 63

    Issue 2 December 1995 6-3 Adm ini stering the Switch Link A dmi nistra tion S creen Figure 6-2 Switch Interface Admin istration Menu 4. S e l ect Switch Li nk Ad m inistra tion f rom the me nu. After you select t he op tion, you see the Swit c h Link A d m inist ratio n screen as shown in F ig ure 6-3. Figure 6 - 3 Switch Link Adminis trati o n Scr ...

  • AT&T 2400 - page 64

    6-4 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Tabl e 6-1. Switc h Link Ad ministration S creen En trie s Field Descr iptio n Data li nk test numb e r In d ic a t es the test nu m ber sent to the swi tch to verif y wheth e r the s witch is a ct ive. S et ting: A 7- o r 10 -digit n umber t hat is not an ...

  • AT&T 2400 - page 65

    Issue 2 December 1995 6-5 Adm ini stering the Switch Link A dmi nistra tion S creen 6. Press (F3). After you press t he key, you receive a confir m atio n m essage a s shown in Figure 6-4 . T h e m essage t ells you that the serial p ort was reg istered successfu lly a n d that you need to stop a nd restart th e voice system Figure 6-4 S witch Link ...

  • AT&T 2400 - page 66

    6-6 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Stopping a n d R estarting t he Voice System To execute the changes you made on the S witch L ink A dmin is t r a t ion screen, use the f ollo wing p r ocedure to stop an d restart th e voic e system. 1. S tarti n g at t he INTUI T Y A d m in i strat ion m ...

  • AT&T 2400 - page 67

    Issue 2 December 1995 6-7 Adm inistering the S ystem Translation Screen Admin istering t he System Tr a nslatio n Screen Use the followi ng proced ure to a d minister th e S y stem T ranslat ion screen. 1. S tarti n g at t he INTUI T Y A d m in i strat ion m enu, shown in Figure 6-1., se lect the f ollo wing series of m enu o p tions: After you sel ...

  • AT&T 2400 - page 68

    6-8 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Tabl e 6-2. System Transl ation Screen Entries Field Description Swit c h l in k t yp e The f ield co ntai ns the current switc h link t y p e. You canno t change th is s ett ing. Host t y p e The f ield co ntai ns the current host swi tch ty p e . Y ou ca ...

  • AT&T 2400 - page 69

    Issue 2 December 1995 6-9 Adm inistering the S ystem Translation Screen 3. Press (F3) to save you entries on the screen. After you p ress the key, you see the Comma nd Out put screen as shown in Figure 6-6 . T h e m essage in dica tes that the f ield s were u pda t e d successfu lly. Figure 6-6 Co mm and Outpu t Screen 4. Press ( F6) unt il you ret ...

  • AT&T 2400 - page 70

    6-10 Issue 2 Decemb er 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on ...

  • AT&T 2400 - page 71

    Issue 2 December 1995 7-1 7 NEAX 2400 S w itch Ad minist ration This chap ter cont ains instru c tions f or ad m inist ering an N E C N EAX 2400 MCI switch to work with an INTU I T Y S y ste m . I f yo u h ave an other typ e of switc h , refer t o the docum enta t ion provid e d with th at switc h o r the swit ch inte gration package for more infor ...

  • AT&T 2400 - page 72

    7-2 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration Admin ister Analo g Voice M ail Ports Each voic e m a il p ort connects t o th e sw i tc h through a n a nalog li n e. For th e in t egrat ion proce ss to f unct ion, you mus t config ure the voice mai l p ort anal og lines i n the same m anner as you configure analog lines f or a 2500 ...

  • AT&T 2400 - page 73

    Is s ue 2 Decem be r 1 99 5 7-3 Admi niste r Analog Voice Mail P orts 3. Ent e r 6 to select the S t a t ion Data o p ti on. After yo u selec t the op t ion, you see the S t at ion Dat a Comm a n d s screen as s hown in F igure 7-2. Figure 7-2. St ation D a ta Command s Menu *** STATION DATA COMMANDS *** 1 ASDT: Assignment of Station D ata [CM01] 2 ...

  • AT&T 2400 - page 74

    7-4 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration 4. Ent e r 1 to select t he Assignmen t o f Stat ion D a ta op tion and enter stat ion ad mini strat ion inf orma tion for each voice m ail port. Af ter y ou selec t the op tion, you see th e scree n as shown in Figure 7-3. Figure 7-3. Assignment of Station Data Screen 5. In th e T N ( ...

  • AT&T 2400 - page 75

    Is s ue 2 Decem be r 1 99 5 7-5 Admi niste r Analog Voice Mail P orts 9 . I n th e R S C (Ro ute R estrict ion Class) field , you see a d ef ault value of 0. E n ter th e correct R S C. Af ter yo u press the cursor moves to t he S F C f ield. Conta c t your switc h system ad m ini strat or to d e t erm ine if the d e f ault value is corr e ct. 1 0. ...

  • AT&T 2400 - page 76

    7-6 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration Assign Vo ice Mail Ext ensions to a UCD Group Afte r a d m inist ering th e analog voice mail p orts, you must assign the ports to a Uniforme d Call Di stribution (UCD) g roup o r switc h g roup . The f irst exten sion o f a UCD group becomes the forwa r d in g target nu mber for th e ...

  • AT&T 2400 - page 77

    Is s ue 2 Decem be r 1 99 5 7-7 Assign Vo ice Mail Extensions to a UCD Group 1. At the S tation Dat a Comm a n d s Menu shown in Figure 7-2., ente r 13 to select the As signment of S tat ion Hunti ng-UCD o p tion. A fter you e nt er t he select ion, yo u see t he A ssignmen t O f St at i on Hun t ing - UCD screen as shown in Figure 7-4. Figure 7-4. ...

  • AT&T 2400 - page 78

    7-8 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration 5. In the se cond STN f ield, en ter t h e second v o ice mail port s tation you ne ed t o assign to the UCD group. Using the 500, 501, 502, and 503 exam ple, enter 501 as the second v oice mai l port stat ion. 6. R epeat S t ep 5 un til yo u en t er all voice m ail port ex t ensio ns ...

  • AT&T 2400 - page 79

    Is s ue 2 Decem be r 1 99 5 7-9 Assign Vo ice Mail Extensions to a UCD Group After you select th e opti on, you see the As sig n m ent of Ucd Overflow Group screen as shown in Figure 7-5. Figure 7- 5. Assig n m ent of UCD Overflow G roup Screen 3. In t he TN-A f ield , enter the Tenan t Nu m ber you assign e d to the firs t UCD group y ou created. ...

  • AT&T 2400 - page 80

    7-10 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration Configu ring th e Message Cen ter Inte rface Li n k V o i ce messaging in for mat ion travels from the switc h to the SID t hrough th e Mess a ge Cente r Inte rf ace (M CI) link. For t he MC I l in k t o f unctio n pr o perly, you mus t configure the MCI d ata l ink. During the proces ...

  • AT&T 2400 - page 81

    Is s u e 2 D e ce mb er 1995 7-11 Configu ring the M essage Cent er Inte rface Link 1. At the 2400 Main tena nce Comm and me nu, shown in Fig ure 7-1., enter 13 t o select the I nstallat ion o p t ion . A f ter you se lect t h e o pt ion, yo u see the Install ation Co mma nd s menu as shown i n Fi gure 7-6. Figure 7-6. Installation Commands Menu ** ...

  • AT&T 2400 - page 82

    7-12 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 2. Ent e r 1 t o select the Syste m Dat a o p ti on. A fter you press you see th e Assignment Of St a t ion Dat a sc re en as shown in Figure 7-7. Figure 7-7. A ssignm ent of System Data S creen 3. Ent e r 1 in t he S YS fiel d. You can sel ec t three t y p es of swit ch sy s t em par ...

  • AT&T 2400 - page 83

    Is s u e 2 D e ce mb er 1995 7-13 Configu ring the M essage Cent er Inte rface Link If you need more i nforma tion for any o f the scr e en f ields or pr ocesses describe d in this sect ion, contact your swi t c h a d minist ra tor or co nsult the docum e nt a t ion supp lied w ith your switch. Assig n a P ort fo r the M essage C enter Interface Li ...

  • AT&T 2400 - page 84

    7-14 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 4. En t er the p o rt as sig n m ent nu m b er in the DA T A f ield. Use Ta ble 7-1 to de t erm ine the p ort assignment for th e M CI link. T o use t he chart, f ind the p ort num b e r you want t o use un der the P ort heading. When you f ind the p ort num b er, fin d the Data value ...

  • AT&T 2400 - page 85

    Is s u e 2 D e ce mb er 1995 7-15 Configu ring the M essage Cent er Inte rface Link Defin e the Port as a Termina l You m ust now designate that the p ort assigned to t h e M CI link i s a terminal or two- way communicat ion port. If you d o not p erfo r m this s te p , the switc h uses the port as a printer or one- way communication p ort. Use the ...

  • AT&T 2400 - page 86

    7-16 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration Under th e Port h ea ding , find t he port num ber you assig ned t o the MCI link i n the " Assign a Port f or t he Me ss a ge Center Int erf ace Link" section. W h en you fi n d the port n umber, l ocate th e index value i n the I nde x c olumn across from the port n um b e ...

  • AT&T 2400 - page 87

    Is s u e 2 D e ce mb er 1995 7-17 Configu ring the M essage Cent er Inte rface Link Use the followi n g instru ctions t o configure the UCD group with the M CI lin k. 1 . A t t he I NSTA L L A T I O N C OM MA N DS m e nu, sho wn in F igure 7-6. , en ter 1 to select the Syste m D at a o p t ion. Af ter you press , you see the AS S I GNME NT OF S T A ...

  • AT&T 2400 - page 88

    7-18 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 5. Look at the value in t he DAT A f ield and wri te the value on the followin g lin e NO TE: D o n o t change t h e value in the DA TA f ield unti l you consult w ith your switc h a d m inist rat or. T his i ndex cont ains ot her f ields tha t contr o l fea t ures n ot relat e d to M ...

  • AT&T 2400 - page 89

    Issue 2 December 1995 8-1 8 Switch Int egration D evice Admin istration The i nstructio n s i n t his chapt er exp lain how to c o nfi gure the S ID to i ntegrate wit h an N E AX 2400 M CI switc h and an IN TUITY S ystem . The inst allation t echnician a d mini sters the S I D based o n N EA X s wi tch a dm i nistrat ion inf ormat ion provided by t ...

  • AT&T 2400 - page 90

    8-2 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Admin ister th e Basic Parameters I n Chapter 3 , "S w itc h Integrat ion Pl a nning" , you com ple ted swit c h i nte grat ion pla nning w or ksheets an d d et erm ined the values for each of the basic paramet ers. I f you d i d not c o m p lete the worksheets, tur ...

  • AT&T 2400 - page 91

    Is s ue 2 Decem be r 1 99 5 8-3 Admi niste r the Basi c Param eters 6. En t er the t hree-digit message desk numb er fr om worksheet A in Chapt er 3. 7. Press to c onfirm the n umb er and m ove to the next basic p aramete r ed it form, the C P I D PA D ST RING form , as shown i n t he fol lowing ex am ple: 8. Press to a c cept th e d e fault C PID ...

  • AT&T 2400 - page 92

    8-4 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Assign Ex tensio ns and LTN s As you assign exte nsions an d LTNs, you associate an LTN (C e ntrex LTN) with each analog e xt ension num b er used by a n I NTUIT Y Syst em . For each e xt ension, you must assign the same LTN to the ext ension as the IN TUIT Y System a s si gn ...

  • AT&T 2400 - page 93

    Is s ue 2 Decem be r 1 99 5 8-5 Assign Ext ensions and LTNs 5. Use the keypad to type an ext ension f or the L TN. Use worksheet B as y o u en ter LTNs and extensions. NO TE: Each V M P O R T0 f orm co n tai ns a de f aul t LTN, st artin g wit h 0001. I f you want to use the d efa ult , press t o sele c t th e d ef ault and move th e cu rso r to t ...

  • AT&T 2400 - page 94

    8-6 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Foll ow t he inst r u ct i ons on the next p a g e to use the Aut oFil l f ea t ure. 1. Af ter accessing the f irst VM P O R T form as instructed in th e previous section o f t his d ocume n t, e n te r a n extension num b er in the E xtension fi eld. The fol lowin g examp l ...

  • AT&T 2400 - page 95

    Is s ue 2 Decem be r 1 99 5 8-7 Saving and S tart ing the Confi gurat ion Savin g and S tarting the Co nfigurat io n After you ad mini ster the basic pa r am e t ers and ass i g n extensions an d LTNs, you mus t s a ve t he configuration. Y ou also can star t t he integ rati on at thi s point , a lthough you shoul d perf orm t he tasks in the “ A ...

  • AT&T 2400 - page 96

    8-8 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion starts, you see the S MDI VI E W MOD E screen as shown in the foll owing diagram. below : W hen the S ID re ceives c al ls, the screen chang e s t o s ho w t h e S MDI pa ck et b eing sent to the IN T UITY S y st e m . The screen a p p ears similar t o t he fo llowin g exam p ...

  • AT&T 2400 - page 97

    Is s ue 2 Decem be r 1 99 5 8-9 Adm inister Seria l Data Links Use the followi n g instru ctions to check or correct the d efau lt settin gs. 1. T o access the e dit f orms used to change the seria l d at a links, press to access th e M C I MAIN ME NU. After you press t he key, you see the MCI MAI N M E NU as shown in the followin g example: 2. S e ...

  • AT&T 2400 - page 98

    8-10 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 6 . T o change th e def a ul t value shown, p ress the le ft or right arrow key to togg le through th e o pti ona l va lues. Th e value you set for t he baud r at e mus t equal th e value set for the S I D to the INTUIT Y S y ste m c o mm uni c a t ion link b a u d rate. Do ...

  • AT&T 2400 - page 99

    Is s u e 2 D e ce mb er 1995 8-11 Changing Syste m Param eters 12 . T o change th e d efa ult stop bit valu e shown in the fi eld, press the l eft o r right arr ow key t o to g gle through th e o pti onal values. Sto p pressing the arrow keys when you f i n d t he stop bit va lue yo u w ant t o use. 1 3. A f t er you select a stop b it value, press ...

  • AT&T 2400 - page 100

    8-12 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 6. After you enter the year in the last d ate f ield, press to conf irm t he date and m ove the cursor to th e T ime field. 7. En t er the correct time in th e f orma t HH:MM: S S (hour: mi nut e:second) b y pressing and ty p ing t h e ho ur, minut es, and seconds in each p ...

  • AT&T 2400 - page 101

    Is s u e 2 D e ce mb er 1995 8-13 Specia l P rocessing f or Message Waiting Lamps Special Processi n g for Message Waitin g Lamps NO TE: The instructi o n s i n this sec t ion only can be performed by trained AT & T software sp ecia lists. The S I D c a n b u f fer u p t o 4000 indiv idual message waiti ng transactions and wai t for sma ll int ...

  • AT&T 2400 - page 102

    8-14 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 1. Press to a c c e s s the S E TUP men u a s shown in th e foll owing example: 2. Press to selec t th e A d v anced o pt i on. Af ter yo u pres s t he key, you see th e ADV NC screen as s h own in the followi n g exam p l e : 3. Use the left an d rig ht arrow keys to t urn ...

  • AT&T 2400 - page 103

    Is s u e 2 D e ce mb er 1995 8-15 Setting a Se cu rity Level The fa ctory sets the SID to a c c ess level 1. Wh en you f irst p o w er on the S ID , the unit a ccesses the S E TUP m enu and al l ows you to a c cess al l t ools required t o perf orm the a d minist rati on tasks. Y ou c a n sel ect a security level for the S I D and mak e the s e cur ...

  • AT&T 2400 - page 104

    8-16 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion ...

  • AT&T 2400 - page 105

    Issue 2 December 1995 9-1 9 Acceptan ce Test s Do not p e rform any task s in this chapt er until you co mp l ete t he r e quired t asks in the f ollo wing a p propr ia t e d ocuments : ■ In tuity MAP / 5 Hardware Installat ion, 585-310-137 ■ In tui ty MAP /40 Hardwar e I nstallat ion, 585-310-138 ■ Intuit y MA P /100 Hardw are Insta llation, ...

  • AT&T 2400 - page 106

    9-2 Is sue 2 December 1 995 Accept ance Tests As explained in I NTUIT Y New Syste m P l anning, 585-310-603, two test subscrib ers should have b een a dm inist ered on the swit c h for a ccept ance t est s. Accept ance t ests b e g in aft er yo u c o m p let e init ial a d min istrat ion a n d ad m inist er two t est subscrib ers on the INTUI T Y S ...

  • AT&T 2400 - page 107

    Is s ue 2 Decemb er 19 95 9-3 Adm inister the Test Subscribers Use the followi n g instru ctions to forward an R N A call for the t est subscri bers. 1. Using the phone of t he firs t test s u b scriber, lift t h e h andset and liste n for the d ial tone. 2. Dial the a ccess code or p ress the funct ion key for fo rw ard R N A. After you p e rform ...

  • AT&T 2400 - page 108

    9-4 Is sue 2 December 1 995 Accept ance Tests Task 3: Forw ard Subsc ri be rs for All Calls Use this feature t o f orward al l calls to th e I NTUI T Y Syste m. T he swi t c h au tom atic ally transfers the call to t he UCD group ad m inist ered for the I NTUI T Y Syste m. NO TE : The su bscrib er’s service featu re c l ass must cont ain ca l l f ...

  • AT&T 2400 - page 109

    Issue 2 December 1995 10-1 10 Cut-t o - Service Do not p e rform any task s in this chapt er until you co mp l ete t he necessary cut- to- serv ic e tasks in t he Cu t-t o-Se rvi c e c hapter o f INT UITY S ystem So f twa re Install ation, 58 5-310-140. The in sta ll ati on d o cu me nt e x p lains when yo u must use th e ins truct ions in thi s ch ...

  • AT&T 2400 - page 110

    10 -2 Issue 2 Decemb e r 1 9 95 Cut-to-Service Admin ister th e Subscrib er Tel ephones By for warding a subs c r iber exten sion to the main extension of t he UCD group, the swit c h sends call in form at ion over the MCI link to the SID . The S I D c onverts the inform at ion to S M DI p roto col and sends th e informat ion t o t he IN T UITY Sys ...

  • AT&T 2400 - page 111

    Is s u e 2 D e ce mb er 1995 10-3 Adm inist er the Subscriber Tele phones You create d th e UCD main ext ension d u ring the switch a d mi nistration proces s i n Chap ter 7 o f this d ocument. The swit c h n ow f orward s R NA calls to th e I NTUITY UCD group, creat i ng a n in t egrated voice m ail system. Procee d to the next task. Task 2: Forw ...

  • AT&T 2400 - page 112

    10 -4 Issue 2 Decemb e r 1 9 95 Cut-to-Service Task 3: Forw ard Subsc ri be rs for All Calls Use this feature t o f orward subscrib ers for all calls to the I N T UITY S y st e m . The switch a u t oma tically t ransfe rs the c all to the UCD g roup ad ministered f or INT UITY service . NO TE : The su bscrib er’s service featu re c l ass must con ...

  • AT&T 2400 - page 113

    Issue 2 Decemb e r 1 995 A-1 A Troubles hooting and Erro r L o gs Ap p endix A prov ides troub leshootin g inf ormation to h elp you isolat e and correct probl e m s t h a t m a y occur with an INTUI T Y Sy st em inte gra te d wit h the NEAX 2400 MC I switch. The p ro blems outl ined in t his a p p en dix o nly refer to p r o blems r el a ted to th ...

  • AT&T 2400 - page 114

    A-2 Issue 2 Decemb er 19 9 5 Switch Integrati o n Dev ice Problems The SID does not powe r on. Nothin g appears on the LCD displ ay. Calls are not integ rated . Possible R eason: T he power cord co nnect ion m a y b e loose o r not completed . R em e dy: Make sure the p ower cord is firmly plugg e d i nto th e wall outlet a n d th e S ID. Possible ...

  • AT&T 2400 - page 115

    Issue 2 De c e m ber 1995 A-3 Swit ch Integrati on Device Proble ms Calls are integr ated bu t the me s sage wa iting lam p (MWL) doe s not wo rk . You receive constan t MWI Packet error m essa ges . The LCD di spl ay con tain s the m e ssag e Waiting for Remote Access . R emedy: R efer to Chapter 8, " Swit c h I n t e g rati on Devic e Ad m i ...

  • AT&T 2400 - page 116

    A-4 Issue 2 Decemb er 19 9 5 The V M LED is y ellow constantl y (more than 5% pa cket transmiss ion err or) . VM LED is red cons ta ntly ( m ore than 50% pac ket transm issi on error) . Possible R eason: The S M DI c a bl e is loose. R em e d y: Tig hten the S M DI c a b le connecti ons. Possible R eason: The S M DI c o m m unications p ort baud r ...

  • AT&T 2400 - page 117

    Issue 2 De c e m ber 1995 A-5 Error Logs Error Logs The S I D a ccum ulates a nd records or logs error messages. The error messa ges can help s olv e pr oblems and trace er rors. You can access th e error l ogs on the S I D if you are authori ze d to use se curity level 1 featu r e s. The error l ogs also a re avai labl e to trai ned supp ort p ers ...

  • AT&T 2400 - page 118

    A-6 Issue 2 Decemb er 19 9 5 R ead the fol lowing exp lanat ion of the error log to u n d erstand the inf orm ati on. The S I D c a n re c ord many di f f erent e r rors. All errors a re d isplayed in the sam e format , explained in the above examp l e. Y ou may use t he u p arrow an d down arrow to scroll t hro ugh the l ist of m essages. T able A ...

  • AT&T 2400 - page 119

    Issue 2 De c e m ber 1995 A-7 Error Logs Tabl e A-1. SID Error Codes and D escr iptions Code Descriptio n Type Action 1 V M Co m m Erro r W Ch e c k SMD I c on n e c ti o n an d p a ra me te r s 2 N o F r ee V M_ IN Packet s W Check S MDI co nnecti on and par am eter s 3 Exces s Data -- V M _ I N Pkts W Che c k S M DI con n e c tio n and p ara me t ...

  • AT&T 2400 - page 120

    A-8 Issue 2 Decemb er 19 9 5 From ti me to ti me, yo u m ay n eed to purge your error l o gs. Yo u ca n p urge error l o g s on the S ID if you have authorizat ion to a c cess securi ty l evel 1 features. Use the f ollo wing inst ruct ions to purge er r or log s . 1. Press to a c c es s the Mai n M enu. 2. Press to select L o g s. Af t er you press ...

  • AT&T 2400 - page 121

    Issue 2 De c e m ber 1995 A-9 Clearing Y our Confi gurat ion Clearing Yo ur Configuration W hen you a d d voice mail p orts or c h ange the switch d ial p l a n, you may need to reconfig ure the S ID. In most cases, you ca n a c c om p lish the t ask by editing th e existin g setup and restarti n g t he s ystem . I f re quired, t h e SID pr ov ides ...

  • AT&T 2400 - page 122

    A-10 Issue 2 Decembe r 1995 ...

  • AT&T 2400 - page 123

    Issue 2 Decemb e r 1995 B-1 B Using V iews During Integration The S I D p rovide s you wit h four real-t ime views of the int egrat ion proce ss : ■ S M DI m onitor m od e ■ MCI mon itor m o d e ■ S tat istics mode ■ Metrics mode Each m od e shows you d ifferen t i nformat ion in a com mon screen layout. A typi cal view mo d e a p p ears as ...

  • AT&T 2400 - page 124

    B-2 Issue 2 Decemb er 1995 S MD I Mo ni tor Mo de The fi rs t o p t ion on the V iew men u is the S M DI mo nit or mo d e . The m ode permi ts you to observe transacti ons as t hey occur o n t h e S MD I dat a link tha t connects th e S I D t o t h e INTUI T Y S y st em . The S M D I m o ni tor is a useful to ol that provides cond ensed, r e al-ti ...

  • AT&T 2400 - page 125

    Issue 2 December 1995 B-3 SMDI Mon itor M od e W hen tran sa c ti ons are b e ing proce ss ed, t he s c r ee n up d ates cont inuously. The example S MD I v iew screen ab ov e shows a call c overed to th e p ilot n um ber of t he UCD group. The fo llowing descript i ons exp lain t he conte nt o f each fi eld. Each ty pe o f v iew scree n c ontains ...

  • AT&T 2400 - page 126

    B-4 Issue 2 Decemb er 1995 Using MCI Mon itor Mod e The S I D p rovide s an MC I data link monit or that allows you t o view t ransact ions sent b e twee n the switch and t he SID . T his vie w is similar in form at t o the SMDI Monit or. The t o p line on the d isplay shows message waiting c om mands and the bo t to m line shows calling p arty d a ...

  • AT&T 2400 - page 127

    Issue 2 December 1995 B-5 Using M e trics Mode Using Met rics M o d e Use the followi n g instru ctions to us e the Metrics moni tor mo d e. 1 . Access th e V i ew m enu a s d escribed in th e prev i ous secti on. 2. Press . 3. Press to selec t the S tatist ics opt ion. You see the f ollowi n g screen: This d ispla y updates occa s i onally, s ho w ...

  • AT&T 2400 - page 128

    B-6 Issue 2 Decemb er 1995 ...

  • AT&T 2400 - page 129

    Issue 2 Decemb er 1995 C-1 C Switch Administration for I N TU ITY Lodging Intro d u ction Ap p endix C d escribes the s witch adm i nistra tion you need to complet e i f you have INTUI T Y Lo d g in g . Re a d t he i nf ormat ion a n d c onf igure your switc h as required. Hunt Grou p Admin istrat i o n A h unt group is a set o f ext ension num b e ...

  • AT&T 2400 - page 130

    C-2 Is s ue 2 Decem be r 1 99 5 Message Retriev al Ad ministrat i on The me ss a g e re trieval num b er is t he tele phone nu m b er that subscribers call to retrieve voic e m a il messages. L ike ot her calls to the I N T UITY syste m , m essage retrieva l c alls are ultimat ely fo rwa rd e d to the IN TUITY hunt g rou p. Message Retrieval in Lod ...

  • AT&T 2400 - page 131

    Issue 2 D e ce m ber 1995 C-3 Voice M ail A dminist ration 3. If your swit c h has password c apabil ity, ass i gn a p assword to the new extensi on. 4. Assi gn to t h e new ext ension, the service: ldg_n i_vm a. Log on to the I NT UITY syste m as sa or craft. b . From t he INTUI T Y Ad mi n istrat ion m enu select t h e fo llowi ng sequence : c . ...

  • AT&T 2400 - page 132

    C-4 Is s ue 2 Decem be r 1 99 5 3. A ssi gn to t he new extension, the service: ldg_ni_ca as fo llows: a. Log on to the I NT UITY syste m as sa or craft. b . From t he INTUI T Y Ad mi n istrat ion m enu select t h e fo llowi ng sequence :. c . From the Voic e Eq ui p ment screen, press (F8) th en (F3 ). d . S elect S ervices to Called Numb ers f ro ...

  • AT&T 2400 - page 133

    Issue 2 D e ce m ber 1995 C-5 D o-Not-Disturb Do - N ot-D isturb Look for feat ures on your switch that ad ap t themsel ves e sp ecially well to lo d ging situati ons. One examp l e is the D o-not-Distu rb feat ure on some swi t c hes. This feature m akes it possible to request that a p arti cular extension not receiv e calls un t il a specif ied t ...

  • AT&T 2400 - page 134

    C-6 Is s ue 2 Decem be r 1 99 5 One-Step C ut-to-Service On swit ches wh ere a coverage path is se p aratel y d efi ned a nd t hen a p plie d to a class of stations, assi g n all g u e st stations to I NTUIT Y Lodg i ng a t once. Using this c ut-t o-service stra tegy, all g uest stations are chang ed to I NTUIT Y Lodgi n g a t t h e s a me t i m e. ...

  • AT&T 2400 - page 135

    Issue 2 Decemb er 1 995 AB B-1 A AC alter nat ing current ACD automatic call distributi on ADAP a dm inistrat ion and data acquisition pack age ADU as ynch rono us data unit ALT assemble lo a d an d test AMIS A u d io Mess aging Interchange Spe c i ficati on AT& T American Telegraph and Telephon e AUDIX A u d i o Informati o n E x chang e AWG A ...

  • AT&T 2400 - page 136

    A bbreviati ons ABB-2 Issue 2 D e ce m ber 1995 D DAC dial acces s cod e DC direct c ur rent DCE d a ta communications equipment DCIU d ata communications interface unit DCP digita l communications proto c ol DCS distributed communications sys tem DID direct inward di aling DIP d a ta in terface pro cess DMA direct memory acces s DN directory numbe ...

  • AT&T 2400 - page 137

    A bbreviati ons Issue 2 Decemb er 1 995 AB B-3 I IDI isolating dat a inter face IM G Inter face Module Gr o up INAD S initializati on and ad m i nistr ation sys t em I/O input/output IRQ inter rupt request ISDN integrated s e r vice s di gital network IVC6 integrated v oice CEL P c a rd ( 6 c hannels) K Kbps kilobits p er seco n d Kbyte k iloby te ...

  • AT&T 2400 - page 138

    A bbreviati ons ABB-4 Issue 2 D e ce m ber 1995 O OA&M o perations, administrat ion, and m ain ten anc e OP o perate OS o perating system P PBX private b ra n ch e xchan ge PC p o wer conv er ter o r p e r sonal c omputer PDM proces sor d a ta module PE C price eleme nt code POST p ower-on self test R RAM random-acce ss me mor y REN ringer eq u ...

  • AT&T 2400 - page 139

    A bbreviati ons Issue 2 Decemb er 1 995 AB B-5 T TDD telecommunications device for the d eaf TDM time division mul tiplex TEC telephon e c lass TN tenan t number T/R tip/rin g TRIP tip/rin g inpu t pro cess TSC AT & T's Techn i c a l Services Center U UCD uniform call distri b u tion UMG ultr a-module gr oup UPS unin t erru p t ible p ower ...

  • AT&T 2400 - page 140

    A bbreviati ons ABB-6 Issue 2 D e ce m ber 1995 ...

  • AT&T 2400 - page 141

    Issue 2 Decemb e r 1995 GL -1 1A ESS Swit ch An AT& T central offi ce switch that can be integrated with t h e INTUIT Y s ystem. 5ESS Swit c h An AT& T central offi ce switch that can be integrated with t h e INTUIT Y s ystem. A accessed mess a ge A v oice mail me s sage that was received and s canned (ei ther the entire messa g e or just t ...

  • AT&T 2400 - page 142

    Glos sary GL- 2 Issue 2 Decemb er 1995 alphanumeric Alphabetic, numeric , or pu n c t ua t ion symbols . AMIS See Audio Messaging Inte rc h ange Specific a tion . AMIS Pr efix A n umber adde d to t he des t ination number to indica te th at the destination number is an AMI S analog networking n u m b er. amp ere (am p) The unit of me asurement of e ...

  • AT&T 2400 - page 143

    Glos sary Issue 2 Decemb e r 1995 GL -3 AUDIX See Audio Inform ation Exch ange . automated attendant A featur e th a t a llows a us er o f an INTUI T Y sys tem to set up a main extens io n number wit h a menu of options that routes call ers to an a p pr opriate d e pa r tment at th e touch of a button. automati c call dist rib ution ( ACD) The Syst ...

  • AT&T 2400 - page 144

    Glos sary GL- 4 Issue 2 Decemb er 1995 BIOS See basic input/output system . bit See binary digit . bo dy The p a rt o f subsc r iber voice mail that contains the a c tual spok en me s sage. For a leave word c all- i ng (LWC) messa g e, it i s a stand ard sys tem anno uncement. bo ot The operation to start a compute r sy stem by loa d ing p ro g r a ...

  • AT&T 2400 - page 145

    Glos sary Issue 2 Decemb e r 1995 GL -5 C call-ans wer An I NTUITY AUDIX featur e that allows th e sy stem to answer a c a l l and re c ord a me ssage whe n th e subsc r iber is unavailable. Callers may be r ed i rected to t h e system thro u gh t he cal l c o verage or call forwar ding switch f eatures. Subsc ribers may re c o r d a per sonal gree ...

  • AT&T 2400 - page 146

    Glos sary GL- 6 Issue 2 Decemb er 1995 CO See central o ffic e . col locate d An I NTUITY system i nst al led in the same physic al location a s the host switc h. See also loc a l inst allati o n . colloc ate d adjunct Two or more a dju nc t s that are serving the s ame switch (i.e., each has voice port c o nnectio ns to th e s witch) or th a t are ...

  • AT&T 2400 - page 147

    Glos sary Issue 2 Decemb e r 1995 GL -7 D da tab ase A s tru c tured se t of f iles, re c or d s, or tables. Also, a co llection of f ilesys t e ms a nd files in disk mem- ory that store the v oi c e an d n onvoice (pr o gram data) nece ssary for I NTUITY syste m operatio n . data c o m munications equipment (DCE) S ta ndard type of data interface ...

  • AT&T 2400 - page 148

    Glos sary GL- 8 Issue 2 Decemb er 1995 dedicat ed line A communicatio ns p a th that does not g o through a swi tch. A d e di cate d (ha rd-wired) path may b e fo rmed with d irectly connec te d c a b les . MPDMs, DSUs, or o t h er devices may also be used t o extend the di stance that sig nals c an t ravel directly through the building wir ing. de ...

  • AT&T 2400 - page 149

    Glos sary Issue 2 Decemb e r 1995 GL -9 DSU See data s erv ic e u nit . DTE See data termi nal equipment . DTR See data termi nal r e ad y . du al in -l ine pa ckag e ( D IP) sw it ch A very small switch, u s ually a t tache d to a printed circuit card, i n which the re are only two sett ings: on or off ( or 0 or 1). DIP swit c hes ar e us e d to c ...

  • AT&T 2400 - page 150

    Glos sary GL-10 Issue 2 December 1995 F field An area on a screen, menu, or report where information c a n b e typed or displayed. fi le A c ollection of data t reated as a b asic uni t of storage. filename Alp hanumeri c c h ara c ters used t o id en t ify a partic u lar f ile. file red u ndancy See m ir ro ring . files ystem A collec t ion of r e ...

  • AT&T 2400 - page 151

    Glos sary Is sue 2 December 1 995 GL-11 H hard dis k drive A h ig h -c a p acity data stora g e/ retr ieval device that is locat ed inside a computer platf orm. A h a r d disk drive st ores data on non -removable high-density magnetic media ba s ed o n a pr e d e termined format for ret rieval by the system at a later date. hardware The phys ic al ...

  • AT&T 2400 - page 152

    Glos sary GL-12 Issue 2 December 1995 initi alize To star t u p the system for t h e fi rst t ime. input A sig n al fed i nto a ci rcuit or c hanne l . integr ate d servic es digit al networ k (ISDN) A network that provides end-to-end d i gital con nectiv ity t o s upport a wide range of voice and da ta services. integr ate d voice proc ess ing CEL ...

  • AT&T 2400 - page 153

    Glos sary Is sue 2 December 1 995 GL-13 L label The name ass ig n e d to a disk d evice ( either a r emo vable ta pe c a rt ridge or p ermanen t d rive) thro u gh software. Cartr idge labels may have a generic name (such as 3:3) to show t he s oftware relea se o r a descript ive name if for backu p c opies (s uch as back01 ). Disk drive labels usua ...

  • AT&T 2400 - page 154

    Glos sary GL-14 Issue 2 December 1995 M magn et i c periph erals Da ta s torage devices that use magnetic media to store information. Such d e vices in c lude hard disk dr ives , f lo ppy d i sk dr ives, and cartr i d g e tape drives. mailb o x A p ortion of disk memory give n to e ach I NTUITY AUDIX subs c r iber for creati n g and stor ing outgo- ...

  • AT&T 2400 - page 155

    Glos sary Is sue 2 December 1 995 GL-15 modular A term that d e sc r ibes equipme nt made of plug-in un its th at can be added together to m ak e the sys tem la rger, improve its capabili ties, or expan d its size. modular process or data modu l e (MPDM) . A d at a de vic e that c onvert s RS-232C or R S- 4 4 9 protocol s ig n als to digi tal c o m ...

  • AT&T 2400 - page 156

    Glos sary GL-16 Issue 2 December 1995 P parall el transm issio n The t ransmission of several bi ts of data at the same time over diff erent wi res. Parall el t rans m is- sion of data i s u s uall y faster than serial transmission. password A code assigned to every I NTUITY t er minal u s er and INTUIT Y AUDIX s ubscriber fo r sec ur ity rea- sons ...

  • AT&T 2400 - page 157

    Glos sary Is sue 2 December 1 995 GL-17 programmed func tion key See fu nction ke y . protocol A set of conv entio n s or rules governing t h e format and timi n g o f messag e exchan ges (sig nals) to control data mo vement and the detecti on and p ossible cor rection of er r ors. pu bli c ma il ing l ist A list of voice mail addresses that any I ...

  • AT&T 2400 - page 158

    Glos sary GL-18 Issue 2 December 1995 request to send (RT S ) One of the control signals on a R S -232 conne c to r tha t places the modem in the originate m o de so th at i t can begin to se nd . res tart An I NTUITY f e at ure t hat all ows INTUITY AUDIX subs c ribers who have reached the sys t em thro u gh the call a nswer feature to a ccess the ...

  • AT&T 2400 - page 159

    Glos sary Is sue 2 December 1 995 GL-19 simplif ied message service interface (SM SI) Type of data l ink connec t ion t o an integra t e d 1 A ESS switc h or 5ESS swit c h in t h e INTUI T Y sys- te m. single in-lin e memory modules (SIMM s) A method of containin g random acces s me mo ry ( RAM) c h i p s on na r row circuit card strips that at t a ...

  • AT&T 2400 - page 160

    Glos sary GL-20 Issue 2 December 1995 T tape cartridge One or more s pare removable cartrid ges r e q uired to b a ck up s ystem information. tape driv e The phys ic al unit that hold s, reads, and write s magn etic tape. terminal See display ter minal . terminal type A n umber indicatin g the typ e of terminal being us e d to lo g on to the INTUI ...

  • AT&T 2400 - page 161

    Glos sary Is sue 2 December 1 995 GL-21 unif orm call distrib ution (UCD) The t ype of call-distr ibution gr o up (or h u nt group) of analog por t cards on some sw i tche s that conne c ts s ubscribers a nd u sers to the I NTUITY AUDIX system. S ystem 75, Generic 1 , Generic 3, and some central of fice swit c hes use UCD gr o u ps. See also call - ...

  • AT&T 2400 - page 162

    Glos sary GL-22 Issue 2 December 1995 W watt A u ni t of electrical power that is r e quired to maintain a current of one amp u n d er the pr es sure of one volt. ...

  • AT&T 2400 - page 163

    Issue 2 D ecember 1995 IN- 1 Numerics 2500 teleph one set , 7-2 25-pin conn ector , 1- 4 A A25 B Cab le , 1- 8 Acceptance tests , 9-1 test subscribers , 9-2 Ac cess level 0 , 8-14 1 , 8-14 2 , 8-14 Action f orms , 2-4 , 2-8 Add re ss Ra nges first , 6- 8 la st , 6-8 public network number , 6-8 Administration NEAX 2400 , 7-1 analog voice m ail ports ...

  • AT&T 2400 - page 164

    Index IN- 2 Iss ue 2 Decem be r 1995 E Edit forms , 2- 4 , 2- 5 help , 2-8 cl ear , 2-8 inse rt , 2- 8 overtype , 2- 8 un do , 2-8 key s , 2-7 scroll it em , 2-5 , 2-6 single item , 2-5 , 2-6 two ite m , 2- 5 , 2-6 EIA RS232C , 1-4 EIA standards , 1-4 , 4-3 Electronic Indu stries Association ( EIA) standards , 1- 4 Electronics Industry Association ...

  • AT&T 2400 - page 165

    Index Issue 2 D ecember 1995 IN- 3 maintenance modem , 4-2 SID , 2- 2 diag nostic lights , 2-2 fro nt panel , 2- 2 keypad , 2- 2 LCD display , 2- 2 link A , 2- 2 link B , 2- 2 mode m port , 2- 2 power cord outl et , 2-2 power swit ch , 2-2 rear panel , 2- 2 Hos t l ink ID , 6-8 Hos t t y pe , 6-8 hunt group lodging , C-1 I Idle , B- 4 Index assignm ...

  • AT&T 2400 - page 166

    Index IN- 4 Iss ue 2 Decem be r 1995 adm inistration , C-3 Menu form s , 2-4 example , 2-4 name , 2-4 option s , 2-4 Mes sage center interf ace , 1-1 message retrieval, lodging , C-2 Mes sages id le , B- 4 inte g r ation sto pped , B-4 PKG c heck , 7- 5 WRT , 7-5 Metri cs mode , B- 5 MODE key SID , 2- 2 Mode m main te n ance , 4- 2 Mode m port SID ...

  • AT&T 2400 - page 167

    Index Issue 2 D ecember 1995 IN- 5 S Safety electro s t atic discharge , 1-3 work mat , 1-3 wrist st rap , 1-3 scr ee n Intuity system voice e quipment , C-3 s cre ens as s ig n m ent of station dat a , 7- 1 2 , 7- 13 , 7-1 5 , 7-1 7 Confirmat ion Mess age , 5-7 , 6-5 installation commands menu , 7-11 Intuity A dministr ation menu , 5-3 Intuity Mai ...

  • AT&T 2400 - page 168

    Index IN- 6 Iss ue 2 Decem be r 1995 Statistics mode , B-4 Subscribers te st , 9- 2 Switch gro u p , 7-6 Switch integrati on device , 1-1 Switch link type , 6-8 System parameter s SID , 8- 1 1 T Test su bscribers , 9- 2 Time , 8-12 Trademarks , xii i Trans fers , 1-10 Troubles hooting , A-1 U UCD group , 1-1 , 7-6 , 9-2 , 10 -2 , 10-3 , 10-4 ass ig ...

Manufacturer AT&T Category Cordless Telephone

Documents that we receive from a manufacturer of a AT&T 2400 can be divided into several groups. They are, among others:
- AT&T technical drawings
- 2400 manuals
- AT&T product data sheets
- information booklets
- or energy labels AT&T 2400
All of them are important, but the most important information from the point of view of use of the device are in the user manual AT&T 2400.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals AT&T 2400, service manual, brief instructions and user manuals AT&T 2400. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product AT&T 2400.

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A complete manual for the device AT&T 2400, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use AT&T 2400 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of AT&T 2400.

A complete AT&T manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual AT&T 2400 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the AT&T 2400, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the AT&T 2400, that we can find in the current document
3. Tips how to use the basic functions of the device AT&T 2400 - which should help us in our first steps of using AT&T 2400
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with AT&T 2400
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of AT&T 2400 in a specific country, if it was not possible to solve the problem on our own.

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