English dropdown-ico

Manual HP 413742-001

26 pages 0.24 mb
Download

Go to site of 26

Summary
  • HP 413742-001 - page 1

    HP ProtectT ools T roubleshooting Gui de HP Co mpaq Bu sines s Deskt ops Doc ument P art Number : 413 7 4 2 -001 Januar y 2006 This document co ntains informa tion and recommen dations for the ProtectT ools administrator concerning questions that may arise in the administration and operation of HP ProtectT ool s. ...

  • HP 413742-001 - page 2

    © Copyright 2006 He wlett-Packard Dev elopment Compan y , L.P . The information contained herein is subject to change without notice. Microsoft, W indo ws, and W i ndo ws NT are trademarks of Microso ft Corporation in the U.S. and other cou ntries. The only warranties for HP products and services are se t forth in the e xpress warranty statements ...

  • HP 413742-001 - page 3

    T echnical R efe rence Gui de www .hp .com 1 HP ProtectT oo ls T roub leshooting G ui de Ov er vie w HP ProtectT ools Security is a ne w technolog y offered by HP on some Business PCs. This technology of fers enhanced security support for f ile/folder encryption, user identity and protection, Single Sign On, multi-factor authenti cation, smart card ...

  • HP 413742-001 - page 4

    2 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide Outlook or Outlook Express, and it supports en hanced security for Microsoft EFS file/ folder encryption. The software also pro vides a fu nction called Personal Secure Driv e (PSD). The PSD is a function in addition to the EFS-based file/folder encryption, and it ...

  • HP 413742-001 - page 5

    T echnical R efe rence Gui de www .hp .com 3 HP Pro tectT ools T roublesh ooting Guide EF S Encrypti on F ile Sy stem A trans par ent f ile encrypti on serv ice pr ov ided b y Mic ros oft fo r Windo ws 2 000 or l ater LP C Lo w P in Coun t Def ines an int erf ace us ed by t he HP Pr otec tT ools Embedded Sec ur ity dev ice to connec t with the plat ...

  • HP 413742-001 - page 6

    4 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide Soft w are Impacted-Shor t descripti on Details Solution / W ork around HP Pr otectT ools Embedded Sec ur ity—Encrypting fol d ers, su b fo ld er s, an d fil es on PSD c aus e error messag e If the user cop ies f iles and folder s to the PSD and tr ies to en cr ...

  • HP 413742-001 - page 7

    T echnical R efe rence Gui de www .hp .com 5 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Sec ur ity—Initiali zati on f ails fo r TP M module after s ystem restor e . If the user r estor es the hard dr i ve f rom the r estor e CD , initiali z ation o f the TP M fails. This is a s designed . The TP M must be r eset and enab ...

  • HP 413742-001 - page 8

    6 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Sec urity—Cannot enc rypt an y data in the Windo ws 2000 F r ench (F r ance) env ironment. The r e is no Enc rypt selec tion whe n rig ht -cl icki ng a fil e ic on. This is a Mi cr osoft oper ating s y stem limit ation . If the locale ...

  • HP 413742-001 - page 9

    T echnical R efe rence Gui de www .hp .com 7 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secur i ty—The PSD pass wor d bo x is no longer disp lay ed when the system becomes acti ve after Standb y status When a user logs on the s ys tem after c r eating a P SD , the TP M asks fo r the basic user pas sw ord . If the user do ...

  • HP 413742-001 - page 10

    8 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur ity—Intermit tent encry pt and decrypt er r or occurs: T he pro cess cannot ac cess th e file because it is being used b y another pro cess . Extremely intermittent err or durin g file encr yption or decryp tion occ urs due t o t ...

  • HP 413742-001 - page 11

    T echnical R efe rence Gui de www .hp .com 9 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secur ity—Intermit tent sys te m l o cku p o c cu rs a f t er crea ti ng PSD on 2 us ers accounts and u sing fas t-user -sw itc hing in 12 8-MB s y stem co nfigu ratio ns S ystem ma y lock up w ith a black s cr een and no n - re sp o ...

  • HP 413742-001 - page 12

    10 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Sec ur ity—Application lock -ups occ ur whe n the connection w ith a TP M Module is lost When the TP M module is damaged or the connecti on is lost , the Security Manager locks up . Attempti ng to close the Sec ur ity Manager caus ...

  • HP 413742-001 - page 13

    T echnical R efer ence Guide www .hp.com 11 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools TP M F irmw are Updat e Utility—The tool pr ov ided thr ough HP support W eb site r eports ow n e rs h i p requ ired Expected Beha vi or of TP M fir mware U ti li t y The f irm war e upgr ade tool allo ws the us er to upgrade the fi rm war e, b ...

  • HP 413742-001 - page 14

    12 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Usi ng Cr edential Manager Networ k Accounts opti on , a user can s elect w hic h domain account to log into . When TP M authenti cati on is used , this option is not av ailable . All other authenti cation methods wor k ...

  • HP 413742-001 - page 15

    T echnical R efer ence Guide www .hp.com 13 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—U SB tok en cr edential is not available w ith login to W indow s XP SP1 After instal ling USB token so f t wa re, re gi s te ri n g th e US B tok en c r eden tial , and sett ing Cr edential Manager as primary login , the US ...

  • HP 413742-001 - page 16

    14 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Secur ity Manag er—Intermi ttently , a n e rro r i s re t u rn e d w he n clo si ng the Se curi ty Manager interf ace Intermit tently (1 in 12 instances) , an err or is c reated by u sing the clo se button in the upper r ight of the sc r ee ...

  • HP 413742-001 - page 17

    T echnical R efer ence Guide www .hp.com 15 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Sec urity—P SD is disabled and cannot be deleted after fo rmatting the har d dri ve on which th e PSD wa s gener ated The P SD is disabled and cannot be deleted after fo rmatting the secondary har d dri ve on w hic h the P SD was ge ne ...

  • HP 413742-001 - page 18

    16 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur it y—An interna l err or has been detected re stor ing from Au tom at ic B ackup Archiv e If the user 1. clic ks Res tore un der Back up option o f Embedded Secur it y in HPPTSM to rest ore from the auto matic bac k up Archiv ...

  • HP 413742-001 - page 19

    T echnical R efer ence Guide www .hp.com 17 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secu rity—Numer ous end- task err ors du r ing r eboot after uninstalling If the user unins talls HP Pr otec tT ools Embedded Sec ur ity and waits a f e w minutes a fter t he unin stall completes, when t he user sele cts Ye s to r eboo ...

  • HP 413742-001 - page 20

    18 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur it y—Automati c back up does not w ork w ith mapped dr i ve When an administr ator sets up Au tomatic Bac kup in Embedded Sec urity , it cr eates an entry in Wi ndow s > T asks > Sc heduled T a sk . This W indo w s Sc h ...

  • HP 413742-001 - page 21

    T echnical R efer ence Guide www .hp.com 19 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—No optio n to Bro w se for Virtu al To ke n during the login pr ocess User canno t mov e the location of r egister ed virtual tok en in Credential Ma nager becau se the optio n to br o w se wa s re mo ved due to sec urity ri ...

  • HP 413742-001 - page 22

    20 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Domain administr ators cannot cha ng e Win dows p as sword eve n wit h authori zation This happens after a domain administr ator logs on to a domain and regis ters the domain identity w ith Cr edential Manager u sing an ...

  • HP 413742-001 - page 23

    T echnical R efer ence Guide www .hp.com 21 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager— Whe n logging in using TP M authenti cation , the Ba ck button skips the option to cho ose an ot he r authenti cation method If us er using TP M login authenti cation f or Cr edential Manager ent ers his/ her pass wor d , t ...

  • HP 413742-001 - page 24

    2 2 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otec tT ools Smart Card Manager—Smart card soft war e displ ay i ng incorrect U SB status After un plugging the USB cabl e of the Smart C ar d ter minal, the st atus r emains ´ blue .´ T o get the corr ect status , Pr otectT ools Secur ity Manager mus ...

  • HP 413742-001 - page 25

    T echnical R efe rence Gui de www .hp .com 2 3 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—Cr edenti al Manager logon w i ndo w for Wi ndo ws 2000 s tat es inser t card whe n n o r eader is attached The W indo ws Cr edential Manager W elcome scr een suggests the us er can logon wi t h insert card whe n n o smar ...

  • HP 413742-001 - page 26

    2 4 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Cr edenti als ar e lost f rom Cr edenti al Manager w hen Embedded Sec ur ity is uninstalled The Embedded Se cur it y dev ice encrypts and pr otects the cr edenti als. R emov ing the Embedded Sec urity softw ar e cause s a ...

Manufacturer HP Category Personal Computer

Documents that we receive from a manufacturer of a HP 413742-001 can be divided into several groups. They are, among others:
- HP technical drawings
- 413742-001 manuals
- HP product data sheets
- information booklets
- or energy labels HP 413742-001
All of them are important, but the most important information from the point of view of use of the device are in the user manual HP 413742-001.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals HP 413742-001, service manual, brief instructions and user manuals HP 413742-001. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product HP 413742-001.

Similar manuals

A complete manual for the device HP 413742-001, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use HP 413742-001 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of HP 413742-001.

A complete HP manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual HP 413742-001 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the HP 413742-001, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the HP 413742-001, that we can find in the current document
3. Tips how to use the basic functions of the device HP 413742-001 - which should help us in our first steps of using HP 413742-001
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with HP 413742-001
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of HP 413742-001 in a specific country, if it was not possible to solve the problem on our own.

Do you have a question concerning HP 413742-001?

Use the form below

If you did not solve your problem by using a manual HP 413742-001, ask a question using the form below. If a user had a similar problem with HP 413742-001 it is likely that he will want to share the way to solve it.

Copy the text from the picture

Captcha
New picture

Comments (0)