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Manual Promise Technology J630S

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  • Promise Technology J630S - page 1

    VT RAK J830s, J630s Product Manual Ve r s i o n 1 . 1 ...

  • Promise Technology J630S - page 2

    VTrak J830s, J630s Product Manual ii Copyright © 2009 Promise T echnology , Inc. All Rights Reserved. Copyright by Promise T echnology , Inc. (Promise T echnology). No pa rt of this manual may be reproduced or transmitt ed in any form without the expressed, written permission of Promise T echnology . T r ademarks Promise, and the Promise lo go are ...

  • Promise Technology J630S - page 3

    iii Content s Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Architectural Descript ion . . . . . . . . . . ...

  • Promise Technology J630S - page 4

    VTrak J830s, J630s Product Manual iv Chapter 3: Management, cont . Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Enclosure Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Making Enclosur ...

  • Promise Technology J630S - page 5

    1 Chapter 1: Introduction to VT rak This chapter covers the foll owing topics: • About This Ma nual (below) • VT rak Overview (page 2) • Architectural Description (page 4) • Features and Benefits (page 5) • S pecifications (page 6) Thank you for purchasing a Promise VTrak J830s or J630s external disk subsystem. About This Manual This Prod ...

  • Promise Technology J630S - page 6

    VTrak J830s, J630s Product Manual 2 VTrak Overview The Promise VTrak J830s and J630s are o ptimized for organizati ons deploying cost-effective small-to-medium applicat ion clusters, disk-to-disk backup and midrange storage solutions. Figure 1. VTrak J830s front view Figure 2. VTrak J630s front view The dual 6Gb SAS host interface p orts offer the ...

  • Promise Technology J630S - page 7

    Chapter 1: Introduction to VTrak 3 Figure 3. VTrak J830s rear view Figure 4. VTrak J630s rear view The two external SAS ports provide the needed connectivity and band width for large capacity solutions requiring mu ltip le JBOD boxes cascaded together while still providing dual server support and host port failover or aggregati on. 115200 8 N 1 115 ...

  • Promise Technology J630S - page 8

    VTrak J830s, J630s Product Manual 4 Architectural Description The VT rak J830s packs up to 24 drives per system, offering industry-leading capacity in just 4U of standard 19-inch rack space. The VTrak J630s supports up to 16 drives per system, in just 3U of standard 19-inch rack space. The J830s and J630s unit’s compact form factor ma ximizes den ...

  • Promise Technology J630S - page 9

    Chapter 1: Introduction to VTrak 5 Features and Benefits Feature Benefit 4U or 3U 19-inch wide enclosure Installs easily in any standard rackmount. Supports Serial Attached SCSI disk drives Allows you to use the new dual-port SAS disk drives. Supports Serial A T A disk drives Allows you to use your legacy SA T A disk drives. Hot-swap feature for dr ...

  • Promise Technology J630S - page 10

    VTrak J830s, J630s Product Manual 6 Specifications Drives and Port s Drive Bay Count: J830s, 24 drives. J630s, 16 drives. Supported Disk Drive Interfaces: Serial Attached SCSI (SAS), 6Gb/s and 3Gb/s Serial A T A (SA T A), 3Gb/s and 1.5Gb/s External I/O Ports: SAS host po rt and SAS exp ansion port. Operating System Support The list above refers to ...

  • Promise Technology J630S - page 11

    Chapter 1: Introduction to VTrak 7 Environment al Operating T emperature: 10° to 40°C (1 0° to 35°C recommended for SAS drives) Non-operating T emperat ure: -40° to 60°C Operating Humidity: 8% to 80% non-cond ensing. Non-operating Humidity: 8 % to 95% non-conden sing Operating Vibration: 0.3g (0 to peak), swept sine, 5 to 500Hz , ½ octave pe ...

  • Promise Technology J630S - page 12

    VTrak J830s, J630s Product Manual 8 W arranty and Support W arranty: Three years comple te system limited warranty . Support: 24 x 7 email and phone support (English only). 24 x 7 access to Promise support site to download firmware, utilitie s, and manu als; to obtain comp atibility information and knowledge bulletins. CE St atement W arning: This ...

  • Promise Technology J630S - page 13

    9 Chapter 2: Inst allation • Unpacking the VT rak (below) • Mounting the VT rak in a Rack (page 1 1) • Inst alling Disk Dr ives (pag e 14) • Making Data Connections (page 19) • Setting Up Serial Cable Connectio ns (page 23) • Connecting the Power (page 24) • Setting Up the CLI Connection (page 26) Please read th rough these instru cti ...

  • Promise Technology J630S - page 14

    VTrak J830s, J630s Product Manual 10 Figure 1. VTrak J630s front view . The J830s is similar Figure 2. VTrak J630s rear view . The J830s is similar Notices W arni ng to User: This is Class A ITE product which might cause radio frequency interference if it is used in a residentia l environment. In such case, the user woul d be requested to adopt cer ...

  • Promise Technology J630S - page 15

    Mounting the VTrak in a Rack 11 Mounting the VT rak in a Rack The J830s and J630s subsystems install to the rack using the supplied mounting rails. Y ou can also use your existing rails. Cautions • At least two persons are required to sa fely lift, place, and attach the VT rak unit into a rack system. • Do not lift or move the VT rak unit by th ...

  • Promise Technology J630S - page 16

    VTrak J830s, J630s Product Manual 12 Figure 3. VTrak J630s mounted in a rack with the supplied rails T o install the VTrak s ubsystem into a rack with the suppl ied mounting rails: 1. Check the fit of the mou nting rails in your rack system. See page 13, Figure 4. 2. Adjust the length of the mo unting rails as needed. The rear rail slides inside th ...

  • Promise Technology J630S - page 17

    Mounting the VTrak in a Rack 13 Figure 4. Rack mount assembly diagra m Inside of post Rack front post Rail attaching screws (not included) Alignmen t pins two on each flange Inside of pos t Rack rear post Front rail Rear rail Support for subsystem Note that only the front rail has a support for the subsystem. ...

  • Promise Technology J630S - page 18

    VTrak J830s, J630s Product Manual 14 Installing Disk Drives Y ou can populate the VTrak enclosure with SAS or SA T A disk drives. See the Compatibility List on the Prom ise Webs i te for complete li stings of qualifie d disk drives. For optimal performance, install disk drive s of the same model and capacity . Drive Slot Numbering Y ou can install ...

  • Promise Technology J630S - page 19

    Installing Disk Drives 15 Inst allin g 3.5-inch Disk Drives T o install your 3.5-inch disk drives: 1. Remove a disk drive carrier . 2. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the sides line up. If you are installing a AAMUX adapters and SA T A disk driv es: First attach the adapter to the drive. Then ...

  • Promise Technology J630S - page 20

    VTrak J830s, J630s Product Manual 16 Figure 7. Drive carrier with 3.5-inch SA T A disk drive and AAMUX Figure 8. Drive carrier with 3.5-inch SAS disk drive SA T A Disk Drive AAMUX adapter Disk Drive mounting screw AAMUX mounting screw s AAMUX mounting screws Disk Drive mounting screw SAS Disk Drive Disk Drive mounting screw Disk Drive mounting scre ...

  • Promise Technology J630S - page 21

    Installing Disk Drives 17 Inst allin g 2.5-inch Disk Drives T o install your 2.5-inch disk drives: 1. Attach a bracket to the disk drive. See page 18, Figure 9. • Install only the screws supplied with the bracket. • Insta ll two screws per bracket. • Snug each screw . Be careful not to over tighten. 2. Remove a disk drive carrier . 3. Careful ...

  • Promise Technology J630S - page 22

    VTrak J830s, J630s Product Manual 18 • Install two screws per drive, two screws per bracket, and two screws per adapter . • Snug each screw . Be careful not to over tighten. 5. Reinstall the drive carrier into the VT rak chassis. 6. Repeat steps 2 through 5 until all of your disk drives are installed. Figure 9. 2.5-inch disk drive and mou nting ...

  • Promise Technology J630S - page 23

    Making Data Connections 19 Making Data Connections Y ou can configure your VTrak JBOD as: • Basic Direct Attached S torage (DAS) Connection (below) • Cascading DAS Connection (page 20) • Redundant Cascadin g DAS Connection (page 21) Basic DAS Connection T o setup a basic DAS connection: • Y ou must have a SAS HBA card in the Host PC or serv ...

  • Promise Technology J630S - page 24

    VTrak J830s, J630s Product Manual 20 Cascading DAS Connection T o setup a cascading DAS connection: 1. Connect the SAS HBA card in the Host PC to the SAS IN port (with the circle icon) on the first VT rak. See Figure 12. Use a SFF-8088 4X to 4X external SAS cable (supplied with the VT rak). 2. Connect the SAS OUT port (with the di amond icon) on th ...

  • Promise Technology J630S - page 25

    Making Data Connections 21 The diagram on page 20 shows the VTrak J630s. Connections with the J830s are exactly the same. This completes data and management connections. Go to “Setting Up Serial Cable Connections” on page 23. Redundant Cascadi ng DAS Connection T o setup a redundant cascading DAS connection: 1. Connect the SAS HBA card in the f ...

  • Promise Technology J630S - page 26

    VTrak J830s, J630s Product Manual 22 Figure 13.A redundant cascad ing DAS connection The diagram above shows the VTrak J630s. A connection with the J830s is exactly the same. This completes data and management connections. Go to “Setting Up Serial Cable Connections” on page 23. 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 11 ...

  • Promise Technology J630S - page 27

    Setting Up Serial Cable Connections 23 Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VTrak JBOD. The CLI is explained in “Setting Up the CLI Connection” on page 26. The VT rak box includes a RJ1 1-to-DB9 serial da ta cable. T o set up a serial cable connec ...

  • Promise Technology J630S - page 28

    VTrak J830s, J630s Product Manual 24 Connecting the Power VT rak ships with clip assemblies to secure the power cords. T o secure the power cords: 1. Insert the barbed end of the band into th e hole until it snaps into place. 2. Attach the power cord to the power supply . 3. Place the clip over the power cord, slide the clip to the end as shown in ...

  • Promise Technology J630S - page 29

    Connecting the Power 25 When boot-up is finished and the VT ra k subsystem is functioning normally: • Power and Global enclosure status LEDs display green continuously . • I/O module activity LEDs flash green when there is I/O module activity . • System heartbeat LED blinks green once every 4 seconds if one I/O module is installed or once eve ...

  • Promise Technology J630S - page 30

    VTrak J830s, J630s Product Manual 26 Setting Up the CLI Connection The VT rak has a Command Line Interface (CLI) to manage all of its functions, including customization. Acce ss the CLI via your PC’s terminal VT100 or ANSI emulation program, such as Micro soft HyperT erminal. The VT rak must be running and the RJ1 1-to-DB9 seri al data cable conn ...

  • Promise Technology J630S - page 31

    27 Chapter 3: Management • Front Pane l LEDs (below) • Drive Carrier LEDs (p age 28) • Power Supply LED (page 29) • I/O Module LEDs (page 30) • Shutting Down and Restarting the VT rak (page 31) • Command Line Interface (page 32) Front Panel LEDs The LEDs on the front panel of the VT ra k J830s or J630s u nit provide important status inf ...

  • Promise Technology J630S - page 32

    VTrak J830s, J630s Product Manual 28 Drive Carrier LEDs There are two LEDs on each drive carrier . Generally speaking, if there is a disk d riv e in the carrier , the Power/Activity LED displays green. If not, the LED remains dark. The Power/Activity LED flashes during drive activity . The Disk S tatus LED d isplays green whe n the drive has been c ...

  • Promise Technology J630S - page 33

    Power Supply LED 29 Power Supply LED The LED on the VTrak unit’ s pow er supplies indicate status of the power supply . Figure 3. VTrak power supply LED Under normal conditions, the power supply LED d isplays green. LEDs State Dark S tead y Green Flashing Green S teady Blue Flashing Blue S tatus HBA/RAID controller determines th e LED behavior* P ...

  • Promise Technology J630S - page 34

    VTrak J830s, J630s Product Manual 30 T o check a power supply’s inst allation, follow the same procedure as replacing the power supply , except that you reinstal l the original rather than a new on e. In most cases, this action fixes a bad conne ction and allows VTrak to detect the power supply . If this action does not correct the problem, repla ...

  • Promise Technology J630S - page 35

    Shutting Down and Restarting the VTrak 31 Shutting Down and Restarting the VT rak T o shutdown the VT rak, turn OFF the switch es on both power supp lies. Figure 5. Power switches on VTrak J630s. The J830s is similar T o restart the VT rak, wait at least 30 seconds after shutdown, then turn ON the switches on both power supplies. 115200 8 N 1 11520 ...

  • Promise Technology J630S - page 36

    VTrak J830s, J630s Product Manual 32 Command Line Interface • Command Set (page 32) • Enclosure Command (page 32) • Making Enclosure Settings (page 35) • Factorydefaults Command (page 37) • Help Command (page 37) • Link Command (page 38) • Route Command (page 41) • Uptime Command (page 42) • ? Command (page 42) Command Set The CLI ...

  • Promise Technology J630S - page 37

    Command Line Interface 33 Viewing Enclosure Information T o view enclosure information: At the cli> prompt, type enclosure and press Enter . cli>enclosure The system returns: --------------------- ------------------------------------ ---------- Time Since Power Up : 1 day 9 hours 46 min utes 36 seconds Enclosure : SBB SAS 6G JBOD 3U-1 6 Bay S ...

  • Promise Technology J630S - page 38

    VTrak J830s, J630s Product Manual 34 5 I/O Module2 0.93V 6 I/O Module2 3.21V --------------------- ------------------------------------ ------------------ Expander SAS Address: SAS Base 50 00 15 56 00 03 82 00 SSP 50 00 15 56 00 03 82 3E SMP 50 00 15 56 00 03 82 3F Attached SAS Address: Slot 1 50 01 0B 90 00 04 5E B2 Slot 2 50 01 0B 90 00 04 80 C2 ...

  • Promise Technology J630S - page 39

    Command Line Interface 35 Making En closure Setti ngs The Enclosure command also enables you to make settin gs: • Viewing Current Settings (page 35) • Setting T emperature Thresholds (page 35) • Setting Thermal Manag ement (page 36) • Setting Shutdown (page 36) • Setting Minimum Fan S p eed (page 36) Viewing Current Settings T o view curr ...

  • Promise Technology J630S - page 40

    VTrak J830s, J630s Product Manual 36 Setting Therma l Management Thermal Management monitors enclosu re and I/O module temperature and adjusts fan speeds for proper cooling. Promise recommends that you set Thermal Management to enabled . T o enable Thermal Management: At the cli> prompt, type enclosure -a mod - s " thermalmanage r=1 " ...

  • Promise Technology J630S - page 41

    Command Line Interface 37 Factorydefault s Command T o reset all subsystem settings to their factory default values: 1. At the cli> prompt, type factoryd efaults and press Enter . cli>factorydefaults The system returns: Do you wish to procee d restoring factory default? (y/n): 2. At the (y/n) prompt, type y and press Enter . Do you wish to pr ...

  • Promise Technology J630S - page 42

    VTrak J830s, J630s Product Manual 38 Link Command The Link command displays informati on about SAS data links, including: • Viewing Link S tatus (page 38) • Viewing Link S tatistics (page 39) • Clearing the Error Count (page 41) Viewing Link Status T o view link status: At the cli> prompt, type link and press Enter. cli>link The system ...

  • Promise Technology J630S - page 43

    Command Line Interface 39 27 CN#1 SAS 6.0G OK End ---- Rdy 28 CN#2 SAS 6.0G OK End ---- Rdy 29 CN#2 SAS 6.0G OK End ---- Rdy 30 CN#2 SAS 6.0G OK End ---- Rdy 31 CN#2 SAS 6.0G OK End ---- Rdy Phy : PHY ID Port: Port Type Type: SAS or SATA Rate: Rate 1.5G/3G/6G Init: Init Passed Dev : Device Type Link: Link Connected PRdy : Phy Ready The following it ...

  • Promise Technology J630S - page 44

    VTrak J830s, J630s Product Manual 40 13 Slot14 --------- --------- --------- --------- --------- ---- 14 Slot15 --------- --------- --------- --------- --------- ---- 15 Slot16 --------- --------- --------- --------- --------- ---- 16 Slot17 --------- --------- --------- --------- --------- ---- 17 Slot18 --------- --------- --------- --------- --- ...

  • Promise Technology J630S - page 45

    Command Line Interface 41 Clearing the Err or Count T o clear all link error counts: At the cli> prompt, type link -a clear and press Enter . cli>link -a clear T o clear the link error count for a specific Phy: At the cli> prompt, type link -a clear -p < Phy Number > and press Enter . cli>link -a clear -p 1 Route Command T o view ...

  • Promise Technology J630S - page 46

    VTrak J830s, J630s Product Manual 42 The route command displays SAS addresse s that are attached to the SAS ports of the VT rak unit. Three ite ms are reported: • Index – Arbitrary numbers, listed in numerical se quence. • SAS Address – SAS address of the drive or component. • CN# – Downstream SAS port connector number . See page 21 for ...

  • Promise Technology J630S - page 47

    43 Chapter 4: Support This chapter covers the foll owing topics: • Frequently Asked Questions (below) • Contacting T e chnical Support (page 44 ) • Limited W arran ty (page 47) • Returning the Product For Repair (page 49) Frequently Asked Questions What kind of di sk drives can I use wit h VT rak? VT rak su pports 2.5-inch and 3.5-inch SAS ...

  • Promise Technology J630S - page 48

    VTrak J830s, J630s Product Manual 44 Can I hot-swap a failed dr ive with a new one? Y es. Disk drives a re hot-swappable on the VTrak unit. Can the VT rak run using just o ne power su pply? Y es, it is possible to run the VTrak unit on a single power supply . However, leaving one power supply off means there is no redundancy if th e remaining power ...

  • Promise Technology J630S - page 49

    Chapter 4: Support 45 The Netherlands Germany It aly E-mail Support e-Support On-Line Fax Support +31 0 40 256 9463 Attn: T echnical Sup port Phone Support +31 0 40 235 2600 If you wish to write us for support: Promise T echnology Europe B.V . Science Park Eindhoven 5542 5692 EL Son, The Netherlands E-mail Support e-Support On-Line Fax T e chnical ...

  • Promise Technology J630S - page 50

    VTrak J830s, J630s Product Manual 46 Ta i w a n China E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: T echnical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for support: Promise T echnology , Inc. 2F , No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, T aiwan (R.O.C.) E-m ...

  • Promise Technology J630S - page 51

    Chapter 4: Support 47 Limited Warranty Promise T echnology , Inc. (“Pro mise”) warran ts that this product, from the time of the delivery of the product to the origin al end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifica tions; c) will be free from defects in material and wo rkmanship under nor ...

  • Promise Technology J630S - page 52

    VTrak J830s, J630s Product Manual 48 back up or otherwise save important data before installing any product and continue to back up yo ur important data regularly . No other document, statement or representation may be relied on to vary the terms of this limite d warranty . Promise’s sole responsibility with respec t to any product is to do one o ...

  • Promise Technology J630S - page 53

    Chapter 4: Support 49 Returning the Product For Repair If you suspect a product is not working properly , or if you have any question s about your product, contact our T echni cal Support S taf f through one of our T echnical Services, making sure to provide the following information: • Product model and serial number (requi red) • Return shipp ...

  • Promise Technology J630S - page 54

    VTrak J830s, J630s Product Manual 50 Y ou are responsible for the cost of in surance an d shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty . When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace ...

  • Promise Technology J630S - page 55

    51 Appendix A: Miscellaneous • Adding a Second I/O Module (below) • Replacing a Power Supply F an (page 52) Adding a Second I/O Module The VT rak J830s and J63 0s units ship with one o r two I/O modules. If your VT rak came with only one I/O module, you can upgra de by installing a second I/O module. The following instructions describe how to i ...

  • Promise Technology J630S - page 56

    VTrak J830s, J630s Product Manual 52 The system returns: --------------------- ------------------------------------ ---------- Time Since Power Up : 0 days 0 hours 1 min ute 45 seconds Enclosure : SBB SAS 6G JBOD 3U-1 6 Bay Serial Number : S987123 I/O Module ID : 2 Max I/O Module Cnt : 2 Firmware Version : 6.04.0000.00 I/O Module Role : Secondary ? ...

  • Promise Technology J630S - page 57

    Replacing a Power Supply Fan 53 Removing the Fan Assembly T o remove the power supply fan assembly: 1. Shut off the power supply at the switch and unplug the power cord. 2. Loosen the mounting screws, pul l the power supply out of the VT rak enclosure, and place the power s upply on a static-free surface. 3. Remove the screws holding the fan assemb ...

  • Promise Technology J630S - page 58

    VTrak J830s, J630s Product Manual 54 4. Pull the fan assembly out of the power supply . See Figure 2. Figure 2. Pulling the fan assembly from the power supply Power supply Fan assem b ly ...

  • Promise Technology J630S - page 59

    Replacing a Power Supply Fan 55 Inst allin g the Fan Assembly T o install the power supply fan assembly: 1. Insert the new fan assembly into the power supply . Be sure the tab p asses through the locator hole. See Figure 3. Figure 3. T ab in locator hole 2. Install the five screws that hold the fan assembly in place. See page 53, Figure 1. 3. Put t ...

  • Promise Technology J630S - page 60

    VTrak J830s, J630s Product Manual 56 ...

  • Promise Technology J630S - page 61

    57 Index Symbols ? command 42 A AAMUX adapter 15, 17, 28, 43 about this manual 1 B BTUs/hour 6 C cable RJ11-to-DB9 9, 23, 26 SAS SFF-8088 9, 20, 21 CE statement 8 clear link error coun t 41 clips, power cord 24 code violatio n count 40 Command ? 42 enclosure 32, 43 factorydefaults 37 help 37 link 38, 43 route 41 uptime 42 Command Line Interface (CL ...

  • Promise Technology J630S - page 62

    VTrak J830s, J630s Product Manual 58 I I/O module activity LED 25, 27 add second m odule 51 role (primary/ secondary) 32, 33, 43, 52 status LED 30 invalid D-word count 40 IRAM statement 8 L LEDs disk drive 25, 28 drive carrier 28 enclosure global status 25, 27 front panel 24, 27 I/O module 30 I/O module activity 25, 27 power 25, 27 power supply 29 ...

  • Promise Technology J630S - page 63

    Index 59 serial number, view 33 setting minimum fan speed 36 shutdown 36 temperature 35 thermal managemen t 36 SFF-8088 cable 9, 20, 21 shutdown setting 36 slot number 39, 40 Specifications 6 status disk drive 28 enclosure global 27, 28 I/O module 30 phy 39 power supplies 29, 33 temperatures 33 voltage 33 subsystem reboot 31 shutdown 31 System hear ...

  • Promise Technology J630S - page 64

    VTrak J830s, J630s Product Manual 60 ...

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