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Acer A s p i r e R 3 6 1 0 Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the ACER/CSD web; for more information, please refer to http://csd.acer .com.tw ...
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ii Revision History Please refer to the table below for the updates ma de on this service guide. Date Chapter Up dates ...
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iii Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer languag e, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the ...
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iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, w ith respect to th e contents hereof and specifically disclaims any warrantie s of merchantability or fitnes s for any particular purpose. Any Acer Incorporated software described ...
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v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional informati on related to the current topic. W ARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures t ...
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vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market requirements and enhance produ ct competitiveness, your regional office MA Y have decided to extend the func tionality of a machine ( ...
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vii System Tour 1 Features 1 M/B Placement 4 Block Diagram 5 System Compon ents 6 Front Panel 6 Rear Panel 7 Power Management Function( ACPI supp ort function) 8 Device Standby Mode 8 Global Standby Mo de 8 Suspend Mode 8 ACPI 8 System Utilities 9 CMOS Setup Utility 9 Entering CMOS setup 10 Navigating Through the Setup Utility 10 Setup Utility Menu ...
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Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: NOTE: The features listed i n this section is for your re ference only . The exact conf igura tion of the system depends on the mo del purchased. Operating System • Microsoft Windows 7 Home Premium X64 • Microsoft Windows 7 Home Premium X32 ( by request ) • Micro ...
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2 Chapter 1 • One D-sub port and One HDMI (T ype-A) po rt • Dual View function support • Meet Microsoft Vist a Premium graphic requirement Hard disk • Support up to one SA T A ports • 2.5" • Capacity and models are listed on A VLC Optical disk • None Serial ATA controller • Slot T ype: SA T A connector • Slot Quantity: 1 • ...
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Chapter 1 3 • One DC-in jack in real I/O • One e-SA T A port in front beze l • One HD headphone output in front bezel • One MIC-IN in front be zel • T ow USB in fron t bezel • One card reader ( 4 in 1: XD /SD/MMC/MS ) in front bezel • One S/PDIF port System BIOS • BIOS T ype: AMI Kernel with Acer skin • Size: 8Mb(depend on chipset ...
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4 Chapter 1 M/B Placement No Label Description No Label Description 1 CLR_CMOS Clear CMOS header and jumper 13 ESA T A External SA T A 2 Rear_USB2 Rear USB ports 14 MIC IN Audio mic-in connector 3 Rear_USB1 Rear USB ports 15 Line out Audio line-out connector 4 LAN CONN Lan connector 16 Buzzer Buzzer ,Transductor ,5V ,40mA,2W , 5 SYS_F AN System fan ...
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Chapter 1 5 Block Diagram ...
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6 Chapter 1 System Components This section is a virtual tour of th e sy stem’s interior and exterior components. Front Panel No. Component 1 e-SA T A port 2 Microphone-in jack 3 Headphone/S peaker-out/line-out jack 4 Media card reader (4 in 1: XD/SD/MMC/MS) 5S P D I F 6 Acer Logo 7 USB 2.0 port 8 Power Button 9 USB 2.0 port ...
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Chapter 1 7 Rear Panel No. Component 1 4 X USB 2.0 port 2 LAN Conne ctor 3 HDMI Connector 4 D-sub Connecto r 5 DC-in Jack ...
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8 Chapter 1 Power Management Function(ACPI support function) Device Standby Mode • Independent power ma nagement timer for hard disk drive devices(0-15 minu tes,time step=1minute). • Hard Disk drive goes into S tandby mode(for A T A standard interface). • Disable V -sync to cont rol the VESA DPMS monitor . • Resume method:device acti vate d ...
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Chapter 2 9 CMOS Setup Utility CMOS setup is a hardware configurat ion program built into the system ROM, called the complementary meta l- oxide semiconductor (CMOS) Setup Utility . Since mo st systems are already properly configured and optimized, there is no need to run this util ity . Y ou will need to run this utility under the follo wing condi ...
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10 Chapter 2 Entering CMOS setup 1. T urn on the server and the monitor . If the server i s already turned o n, close all open app lication s, then restart the server . 2. During POST , press Delete . If you fail to press Delete before POST is completed, you will need to restart the server . The Setup Main menu will be d isplayed showing the Setu p ...
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Chapter 2 11 Setup Utility Menus The Setup Main menu includes the following main setup categories. In the descrip tive table foll ow i n g ea ch of th e me nu sc re en sh ot s, settings in boldface are the default and suggested settings. Parameter Description Product Information This page shows the relevant information of the main board S tandard C ...
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12 Chapter 2 Product Information The Product Information menu disp lays basic information about the syst em. These entries are for your reference only and are not user-configurable. Parameter Description Processor T ype T ype of CPU installed on the system. Processor S peed S peed o f the CPU installed on the system. System Memory T otal size of sy ...
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Chapter 2 13 Standard CMOS Features Parameter Description Option System Date Set the date following the weekday-month-day-year format. System T ime Set the system time following the hour-minute-secon d format. AHCI Port 0/1 Press Enter to view detailed device information. Halt On Determines whether the system will stop for an error during the POST ...
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14 Chapter 2 Advanced BIOS Feature Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Enabled Disabled Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic sc reen d isplays during startup. ...
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Chapter 2 15 Advanced Chipset Features Parameter Description Option Intel XD Bit When enabled, the processor disables co de execution when a worm attempts to insert a code in the buffer preventing damage and wo rm propagation. When disabled, the processor forces t he Execute Disable (XD) Bit feature flag to always return to 0. Enable d Disabled Hyp ...
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16 Chapter 2 Integrated Peripherals Parameter Description Option Onboard SA T A Controller Enables or disabl es the onboard SA T A controller. Enabled Disabled Onboard SA T A Mode Select an operating mode for the onboard SA T A. RAID Native IDE Onboard USB Controller Enables or di sables the onboard USB controller . Enabled Disabled Legacy USB Supp ...
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Chapter 2 17 Power Management Setup Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep Power off Mode Enables or disables the Deep power off mode Enabled Disabled Power On by RTC Alarm Enables or disables to wake up the system by time setting Enabled Disabled Power On by PCIE Devices Enables or disables to w ...
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18 Chapter 2 PC Health Status Parameter Description Option CPU Shutdown T emperature Enables or disables the system shutdown when the system is over hot. Enabled Disabled Smart F AN Enables or disables the smart system fan control function. Enabled Disabled ...
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Chapter 2 19 Frequency/Voltage Control Parameter Description Option S pread S pectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread S pectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclock ed processor to lock up. Enabled Disabl ...
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20 Chapter 2 BIOS Security Features Setting a supervisor password 1. Use the up/down arrow keys to select Chan ge Supervisor Pa sswor d menu then press Enter . A password box will appear . 2. T ype a password then press Enter . The password may consist up to six al phanumeric characters (A-Z, a-z, 0-9) 3. Retype the password to verify the first ent ...
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Chapter 2 21 Load Default Settings The Load Default Settings menu allows you to lo ad the defau lt settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources cons umption. If you are using low-speed memory chips or other kinds of low-performance co mponents and you choose to load these settings , the system mig ...
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22 Chapter 2 Save & Exit Setup The Save & Exit Setup menu all ows you to save changes made and close the Setup Utility . ...
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Chapter 2 23 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility . ...
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Chapter 3 24 This chapter contains step-by-step procedure s on how to disassemble the desktop computer for ma intenance and troubleshooting. Disassembly Requirements T o disassembl e the computer , you need the following tools: q Wrist grounding strap and conductive mat for preventing electrostatic discharge q Flat-blade screwdriver q Philips screw ...
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25 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. T urn off the system and all the peripherals conne cted to it. 2. Unplug the power cord from the power ou tl ets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system u ...
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Chapter 3 26 Removing the Side Panel 1. Put the Computer on the worktable lightly . 2. Release side cover with 1 screws then remove side cover . ...
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27 Chapter 3 Removing Front D/B 1. Use hand to loosen both sides the clasp. 2. Lift the D/B away from the main board. ...
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Chapter 3 28 Removing CPU fan W ARNING: The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwdriver to loosen the three screws and disconnect fan cable. 2. Remove CPU fan from CPU cooler . ...
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29 Chapter 3 Removing CPU Cooler W ARNING: The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwdriver to loosen the four screws.Remove CPU fan from CPU cooler . 2. Remove CPU cooler . ...
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Chapter 3 30 Removing wireless LAN 1. Remove wireless LAN antenna cable a. Disconnect aux_ antenna cable (gray) from"AUX" connector of wireless LAN? b. Disconnect main_ antenna cable (black) from"MAIN" connecto r . 2. Remove wireless LAN. a. Use hand to loosen both sides clip b. take of f wireless LAN card from M/B MINI-PCIE&quo ...
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31 Chapter 3 Removing M/B 1. Remove the four screws that secure the main board to the chassis. 2. Lift the board from the chassis. ...
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Chapter 3 32 Removing the Hard Disk Drive 1. Use screwd river to lo osen the four screws. 2. Remove HDD from Main boa rd. ...
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33 Chapter 3 Removing Memory . 1. Remove Memory from SODIMM. 2. Remove the second Memory from SODIMM2 (Optional by SKU). ...
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Chapter 4 34 This chapter provides instructions on how to troubleshoot system hardw are probl ems. Hardware Diagnostic Procedure Please refer to generic troubleshooting gu ide for troubleshootin g information relating to following topics: q Power-On Self-T est (POST) q POST Error Messages List q Error Symptoms List q Undetermined Prob lems Power-On ...
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35 Chapter 4 Post Checkpoints List: The list may vary accordingly depending on yo ur BIOS Checkpoint Description CFh T est CMOS R/W functionality C0h Early chipset initialization: -Disable shadow RAM -Disable L2 cache (socket 7 or below) -Program basic chipset registers C1h Detect memory -Auto-detection of DRAM size, type and ECC. -Auto-detection o ...
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Chapter 4 36 14h Program chipset default values into chipse t. Chipset default values are MODBINable by OEM customers. 15h Reserved 16h Initial Early_Init_Onb oard_Generator switch. 17h Reserved 18h Detect CPU information including brand, SMI type (Cyrix or Intel) and CPU leve l (586 or 686) 19h Reserved 1Ah Reserved 1Bh Initial interrupts vector t ...
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37 Chapter 4 4Ch Reserved 4Dh Reserved 4Eh 1. Program MTRR of M1 CPU. 2. Initialize L2 cache for P6 class CPU & pr ogram CPU with proper cacheable range. 3. Initialize the APIC for P6 class CPU. 4. On MP platform, adjust the cacheable range to smaller one in case the cacheable ranges between each CPU are n ot identical. 4Fh Reserved 50h Initial ...
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Chapter 4 38 69h T urn on L2 cache 6Ah Reserved 6Bh Program chipset registers acco rding to items described in Setup& Auto configuration table. 6Ch Reserved 6Dh 1. Assign resources to all ISA PnP devices. 2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to “AUTO” 6Eh Reserved 6Fh 1. Initialize floppy con t ...
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39 Chapter 4 85h 1. USB final Initialization 2. NET PC: Build SYSID structure 3. Switch screen ba ck to text mode. 4. Set up ACPI table at top of memory . 5. Invoke ISA adapter ROMs. 6. Assign IRQs to PCI devices 7. Initialize APM 8. Clear noise o f IRQs 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h ...
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Chapter 4 40 POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use "POST Error Messages List" to diagno se system problems. If you did not receive a ny error message, look for a description of your error symptoms in "Error Symptoms List" NOTE: When you have de emed it ...
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41 Chapter 4 Hard disk(s) diagnosis fail The system may run specific disk diagnostic routines. This message appears if one or more hard disks return an error when th e diagnostics run. Keyboard Error Or No Keyboard Present Can not initialize the keyboard. Make sure the keyboard is attached correctly and no keys are pressed during POST . T o purpose ...
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Chapter 4 42 Error Symptoms List NOTE: T o diagnose a problem, first fi nd the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check pro ce dure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause. Error Symptom Action/FRU Processor / Process ...
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43 Chapter 4 Diskette drive does not work. 1.Ensure the di skette drive is not set to None in the Disk Drives of BIOS Setup. 2.Diskette drive power 3.Diskette drive connection/cable 4.Diskette drive 5.Main board Diskette drive read/write error . 1.Diskette. 2.Diskette drive cable. 3.Diskette drive. 4.Main board Diskette drive LED comes on for more ...
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Chapter 4 44 CD/DVD-ROM drive LED doesn't come on but works normally . 1.CD/DVD-ROM drive CD/DVD-ROM drive LED flashes for more than 30 seconds before LED shutting off. Software asks to reinstal l disc.Sof tware displays a reading CD/DVD error . 1.CD/DVD-ROM may hav e dirt or foreign materi al on it. Check with a known good disc. 2. CD/DVD-ROM ...
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45 Chapter 4 Video memory test failed.Video adapter failed. 1.Remove all non-factory-installed cards. 2.Load default settings (if screen is readable). 3.Main board Display problem: -Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (da rk) Blank monitor (bright) Distorted image Unreadable monitor 1.Monitor si ...
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Chapter 4 46 Executing software shutdown from Windows98 S tart menu does not turn off the system. (Only pressing power switch can tu rn off the system). 1.Load default settings. 2.Reload software from Recovery CD. No system power , or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Prob ...
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47 Chapter 4 Undetermined Problems If an error message is present, go to "POST Error Me ssages List" on page 85. If you did not receive any messages, if the symptom is listed in "or "Error Symptoms List" on page 87. If you still cannot solve the problem, continue with this check: 1. Check the power supply voltage. If the vo ...
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Chapter 5 48 Jumper Setting The section explains how to set jumper fo r correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system config uration options. Jump ers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins. System Board Jumper Setti ...
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49 Chapter 5 2. USB CONNECTORS (S tacked)(Black) a. REAR_USB1, REAR_USB2 FP1 Front panel header 1: GND 2: F_USBPWR 3: USB_P5+ 4: USB_P5- 5: GND 6: F_USBPWR* 7: USB_P4+ 8: USB_P4- 9: FP_9(PU 5V_S0) 10: KEY 11 : P W R B T N J 12: LEDP 13: GND 14: PMSLED Jumper/Header Name Functio n Definition ...
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Chapter 5 50 b. LAN1 NOTE: Pins 1-12 for RJ-4 5 LAN Ja ck pin de fi n i ti on , 1 3-1 6 for LAN LE D definitio n 3. Audio Back Panel Connectors (V ertical) a. AUDIO1 (MIC IN /Pink i n Color) b. AUDIO2 (LINE OUT /Lime in Colo r) ...
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51 Chapter 5 c. DCIN d. VGA(D-SUB) ...
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Chapter 5 52 e. HDMI f. eSA T A CONN ...
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53 Chapter 5 g. SA T A CONN ...
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Chapter 5 54 h. Card reader P in Sig n a l Na m e Pi n Sig n a l N a me SD - 1 SD _ D AT3 MS- 1 0 G N D SD - 2 SD_CMD G 1 G N D SD - 3 G N D G 2 G N D SD - 4 C AR D_ 3 V3 XD - 1 G N D SD - 5 SD _ C L K XD - 2 XD _ CD # SD - 6 G N D XD - 3 XD _ RD Y SD - 7 MS_ SD _ D AT0 XD - 4 XD _ R E# SD - 8 SD _ D AT1 XD - 5 XD _ C E# SD - 9 SD _ D AT2 XD - 6 XD ...
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55 Chapter 5 i. Sp i d i f ...
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Chapter 6 56 This chapter offers the FRU (Field Replaceable Unit) lis t in global config uration of the Aspire R3610 desktop computer . Refer to this chapter w hen ever orderin g the parts to rep air or for RMA (Return Merchandise Authorization). NOTES: q When ordering FR U parts, check the most up-to-dat e information availa ble on your region al ...
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57 Chapter 6 Aspire R3610 Exploded Diagram NOTE: This section will be updated when more information becomes availab le. NO P ART NO QTY NO PA R T N O QTY 1 Bot-cover 1 8 01-Main-base 1 2 Cover-pannel 1 9 POWER-BUTTON 1 3 SHEETMET AL-TOP 1 10 2009_Acer 1 4 ACER-1L-MB-LOYOUT 1 1 1 T op-Cover 1 5 ANTENNA_P_7 1 12 ANTENNA_B_8 1 6 1L-Power-Switch 1 13 V ...
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Chapter 6 58 Aspire R3610 FRU List Category Description Part Number MB Mainboard R3610 nVidia Proprietary LF MCP7A- ION,W/ eSA T A, W/ HDMI,S/PDIF ,Atom330 MB.SCX09.001 Cooler w/i 7012 blower (for Atom 230) HI.10800.038 Hornet a/p/g N330 FXN PKP710G w/i sunon fan HI.10800.043 Memory so-DIMM GU331G0ALEPR612C6CE/DDRII800/ 1GB KN.1GB0H.010 Memory NANY ...
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59 Chapter 6 HGST 2.5" 5400rpm 160GB HTS543216L9A300 Falcon-B SA T A LF F /W:C40C KH.16007.019 SEAGA TE 2.5" 5400rpm 160GB ST9160310AS Crockett SA T A LF F/W:0303 KH.16001.034 WD 2.5" 5400rpm 160GB WD1600 BEVT -22Z CTO ML160 SA T A LF F/W:1 1 .01A1 1 KH.16008.022 HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panthe r B SA T A LF F ...
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Chapter 6 60 Chicony Mouse RF2.4 MGR0919 with Receive r MS.1 1200.052 USB Optical Mouse mouse USB M-U0005 MS.1 1200.047 S peake r Neosonica mini speaker USB White SP .10600.028 webcam webcam+stand PC.13400.035 air mouse + controller(game pad) Cywee 3D stick mouse Mouse Z MS.1 1200.053 Mounting 1L Hornet Mounting kit for a/p/g PC.13400.041 Remote co ...
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61 Chapter 6 Receiver w/o IR Blaster RV .1 1000 .007 Receiver w/ IR Bl aster RV .1 1000 .014 USB Keyboard Keyboard CHICONY KU-0 906 USB 104KS White US KB.USB03.154 Keyboard CHICONY KU-0 906 USB 104KS White T raditional Chinese KB.USB03.155 Keyboard CHICONY KU-0 906 USB 104KS White Simplified Chinese KB.USB03.156 Keyboard CHICONY KU-0 906 USB 104KS ...
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Chapter 6 62 Keyboard CHICONY KU-0 906 USB 105KS White Dutch KB.USB03.170 Keyboard CHICONY KU-0 906 USB 105KS White Swiss/G KB.USB03.171 Keyboard CHICONY KU-0 906 USB 105KS White Belgium KB.USB03.172 Keyboard CHICONY KU-0 906 USB 105KS White Icelandic KB.USB0 3.173 Keyboard CHICONY KU-0 906 USB 105KS White Norwegian KB.USB03.174 Keyboard CHICONY KU ...
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63 Chapter 6 Keyboard CHICONY KU-0 906 USB 105KS White Nordic KB.USB03.191 Wireless KB Keyboard CHICONY KG-0917 RF2.4 104KS White US KB.RF403.097 Keyboard CHICONY KG-0917 RF2.4 104KS White Traditional Chinese KB.RF403.098 Keyboard CHICONY KG-0917 RF2.4 104KS White Simplified Chinese KB.RF403.099 Keyboard CHICONY KG-0917 RF2.4 104KS White US Interna ...
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Chapter 6 64 Keyboard CHICONY KG-0917 RF2.4 105KS White Norwegian KB.RF403.1 17 Keyboard CHICONY KG-0917 RF2.4 104KS White Hebrew KB.RF403.1 18 Keyboard CHICONY KG-0917 RF2.4 105KS White Polish KB.RF403.1 19 Keyboard CHICONY KG-0917 RF2.4 105KS White Slovenian KB.RF403.120 Keyboard CHICONY KG-0917 RF2.4 105KS White Slovak KB.RF403.121 Keyboard CHIC ...
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