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USER GUIDE Gateway ® E - 8 2 4 R / E - 8 2 6 R S u p e r L oa de r ™ 3 ...
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i Chapt er 1: Introduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents w w w .g ateway .com ii Installin g a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents www .gat eway . com iii Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70 Checking for e rrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents w w w .g ateway .com iv ...
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CHAPTER 1 1 Intr oduc tion •I n t r o d u c t i o n •F e a t u r e s •E n c l o s u r e c o m p o n e n t s •G e t t i n g H e l p ...
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CHAPTER 1: Introductio n ww w.gateway .com 2 Introduction This guide pr ovid es inf o rmatio n on the i nstallat ion, conf igura tion , and gener al use of the Gateway® E-824R and E-826R autoloaders. These autoloaders are compatible with m ost operating systems and environments that supp or t the SCSI i nter face, but require either di rect suppo ...
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Gateway E-826R - page 8
Fea ture s www .gat eway .com 3 Gateway E-826R LTO-3 SuperLoader 3 The Gatewa y E-826R L T O-3 SuperLoader 3 is SCSI-3 compatible and opera tes as a single SCSI ID/two L UN data storage device. It is equip ped with an L T O -3 tape drive and contains as many as sixteen Ultrium 3 da ta car tridges, when using two magazines, which pr ovides a compres ...
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Gateway E-826R - page 9
CHAPTER 1: Introductio n ww w.gateway .com 4 Enclosure components Front Mailslot (front loading slot) Right magaz ine or blank L eft magaz ine or bl ank Pow e r s w i t c h Front panel L CD screen Front p an el L EDs Fun c t i o n ke y s ...
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Enclosure componen ts www .gat eway .com 5 Back Power swi tc h Power connector RJ-45 Ethernet connector F a n vent F an vent 68-pin HD SCSI connector s ...
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CHAPTER 1: Introductio n ww w.gateway .com 6 Product comp onents Getting Help In additio n to y ou r autoloader ’ s do cumentation, y ou can use the following info rm at ion res ou rce s to he lp you us e yo ur au tolo a der . External Backup CD Use the External Backup CD to access f ile utilities , Windows 2003 Server driv ers, and documentation ...
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Getting Help www .gat eway .com 7 Gateway Web site Gateway provides a variety of information on its W eb site to help you use your autoloader . Visit the Gate way W e b site at suppo r t.gateway .com fo r : ■ T echnical documentation and product guides ■ T echnical tips and suppor t ■ Updat ed hardwar e driv ers ■ Order status ■ F requent ...
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CHAPTER 1: Introductio n ww w.gateway .com 8 ...
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CHAPTER 2 9 Installing and Setting Up y our Autoloader •O v e r v i e w • Prepa rat io n •I n s t a l l a t i o n •S e t u p ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 10 Overview Prepar ation 1 Pr epare to insta ll your new E-824R or E-826R (see “Preparation ” on page 10 ). 2 Identifyin g the correct SCSI bus t ypes (see “SCSI bu s requirements ” on page 10 ). Installation 1 Install the autoloader in a compu ter rack. (see “Rack m ...
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Pre parati on www .gat eway .com 11 Choosing a location Choose a l ocation that m eets the following criter ia. The autol oader uses sta nd ard r ac k mo unt in g h ard ware and mu st be fla t a nd l eve l. UL requirements Elevated oper ating ambie nt te mpera ture When in stalle d in a cl osed multi- unit rack asse mbly, the operatin g ambi ent te ...
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Gateway E-826R - page 17
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 12 Overloading the circuit When you connect the autoloader t o the electrical supply circ uit, do not over lo ad th e c irc uit . Reliable gro unding Make sure that the elect rical circuit providing power to your autoloader has a reliable ground . P ay par ticular attention t ...
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Gateway E-826R - page 18
Installation www .gat eway .com 13 Installation Rack mounting the autoloader The autoloader can be rack mount ed using the V-rail kit (included). Th e f ollowi ng illu stra tio n sho ws min imu m clear anc es for rack mo unt install ation : Minimum clearanc e to load or unload a magazine from the system Mini mum c leara nce to lo ad a tape through ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 14 General preparation for rack mount installation T o prepare f or rack mount installation: Wa r n i n g F ailure to take these safety steps may result in per sonal injury or equipment damage. 1 Lo wer the cabinet feet. 2 Extend the cabin et ’ s anti-tip device, if availabl ...
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Gateway E-826R - page 20
Installation www .gat eway .com 15 Accessory pieces Besides the ra il parts themselves, ther e are two plates i ncluded with the r ail kit. These plates ar e used for various rack mountings. The fr ont cover plate is used on all rack rails . The 10-32 inside nut pl ate is used on the .375 inch square-hole rail s, the .280 diameter rail s, and the M ...
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Gateway E-826R - page 21
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 16 Installat ion in a .375 squa re-hol e rack T o install the rail in a .375 square -hole ra ck: 1 Identify the correc t mo unting holes on the vert ical rail, m aki ng sure t hat the selected holes are on the same level as the mounting holes on the other three vertical rails. ...
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Gateway E-826R - page 22
Installation www .gat eway .com 17 Installat ion in a .28 0 Diameter th ru-hol e rack T o install the rail in a .2 80 diameter thru-hole rack: 1 Identify the correc t mo unting holes on the vert ical rail, m aki ng sure t hat the selected holes are on the same level . 2 Mou nt the front cover p late to the ver t ical r ail in the ide ntified hole s ...
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Gateway E-826R - page 23
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 18 Installat ion in a 10- 32 thread ed-hol e rack T o install the rail in a 10-32 threaded-hole rack: 1 Identify the correc t mo unting holes on the vert ical rail, m aki ng sure t hat the selected holes are on the same level . 2 Mou nt the front cover p late to the ver t ical ...
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Gateway E-826R - page 24
Installation www .gat eway .com 19 Chas sis-mou nted ra ils The following illustrations show various views of th e chassis-mo unted rail system. Rai l parts Rails insta lled on a chassis Chassis rail close-up ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 20 Connecting the SCSI and power cables T o connect the SCSI and power cables: 1 Shut down and turn off the selected ser ver . T ur n off all attached accessor y devices , such as printers and other SCSI devices. 2 Attach one end of the SCSI cable (in cluded in the accesso r y ...
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Gateway E-826R - page 26
Installation www .gat eway .com 21 Imp or ta nt If the supplied SCSI c a ble does not fit the connector on your SCSI host adapter, you hav e an in com pati ble SCSI hos t adapter . Co nta c t your Gat ewa y rep res en ta tiv e or your SCSI host adapt er manufacturer for infor mation . 3 Attach the other end of the SCSI cable to the connector on t h ...
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Gateway E-826R - page 27
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 22 Preparing the ho st and mak ing sure th e connect ion is co rrect If necessar y , install a SCSI host ad apter , sof tware, and compatible dri vers . Refer to the manuals for the host computer and SCSI host adapter for detailed instruc tion s. In ad dition, fol low thes e g ...
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Gateway E-826R - page 28
Installation www .gat eway .com 23 5 Click S c an fo r H ardwa re Ch an ges . W indows 2003 scans for the Sup erLoade r 3 dr ive. The driv e ap pea rs un de r ?O t h e r D e v i c e s again. 6 Right- clic k the appropr iate listin g, then click Proper t ies . 7 Sel ect the Drive r t a b , t h e n c l i c k Updat e Driv er . 8 When the Upgrade Devic ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 24 11 Browse to the location w here you saved the drivers on t he host com puter , then click OK . 12 Click the SuperL oader 3 entry, then click Next . 13 Click Nex t again to i nstall th e driver . 14 Click Fi nis h . 15 Close the Dev ic e P r op ert ie s dialo g box. The aut ...
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Gateway E-826R - page 30
Setu p www .gat eway .com 25 The front panel m enu has th e following option s: T o configu re the autolo ader , you must ma ke sure that the setup includ es the fo ll ow in g : ■ SCSI ID(s). F o r the autoloader , there is a single S CSI ID . ■ Magazine(s). ■ Ethernet IP addr ess (if you ar e not using DHCP). ■ S N MP s e rv e r I P a d d ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 26 4 Scroll to the number you want to set as the autol oader's SCSI ID, then press E NTER . “Cycl e Pow er new S CSI ID” ap pears on the LCD . 5 Press and ho ld the p ower button on the f ront panel un til “System Shutdown wait 60 sec ” appears on the LCD , then r ...
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Gateway E-826R - page 32
Setu p www .gat eway .com 27 T o set a static IP address: 1 Fro m t h e Main menu, click Configuration , then press E NTER . The Configur ation submenu o pens. 2 Scr oll t o Et hern et , then press E NTER . The Ethernet submenu opens. 3 Scr oll t o Set IP , t hen p res s E NTER . The Set IP scr een op ens. 4 Scr oll t o Static IP , then press E NTE ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 28 Settin g an IP ga tewa y A gateway is a node on a network t hat allows access to another network . To s e t a n I P g a t e w a y : 1 Fro m t h e Main menu, click Configuration , then press E NTER . The Configur ation submenu o pens. 2 Scr oll t o Et hern et , then press E ...
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Setu p www .gat eway .com 29 Setting the time T h e s y s t e m t i m e i s d i s p l a y e d b y O n - b oa r d R e mo t e M a n a g e m e n t a n d i s u s e d internally when l og gin g events and err ors. The syst em time is eith er regular t i me or power -on tim e. Regular time is Month/Date/Y ear T ime, such as Nov/21/2004 1 9 : 2 8 . P o w ...
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Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 30 5 Scroll to set the number of mi nutes differ ence between yo ur local t im e and GMT , then pr ess E NTER . The new time zone is set. 6 Pr ess E SC or E NTER to r et urn to the Ma in menu. T o set the da te and time: 1 Fro m t h e Main menu, click Configuration , then pres ...
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Gateway E-826R - page 36
Setu p www .gat eway .com 31 The Sequ ential mo de supp or ts cer tain backup appl ications th at do not manage media. During backup, when o ne cartridge is re ad or written t o the end of the tape the autoloader , au tomatically returns that car trid ge to its slot and loads the cartridge from the nex t higher number ed slot to the tape drive t o ...
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Gateway E-826R - page 37
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 32 T o stop Sequential mode operation : 1 Fro m t h e Main menu, scroll to Com ma nd s , then press E NTER . The Command s submenu opens. 2 Scr oll t o Sequent ial Ops , then pr ess E NTER . The Sequential Ops su bmen u opens. 3 Scr oll t o Stop , then pr ess E NTER . “Eje c ...
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Gateway E-826R - page 38
Setu p www .gat eway .com 33 T o set the number of magazines: 1 Fro m t h e Main menu, scroll to C onfiguration , then press E NTE R . The Configur ation submenu o pens. 2 Scr oll t o Mag azines , then press E NTER . The Mag az ines submenu opens. 3 Select either Ri gh t , Lef t , or Both to indicate the mag azines i nstalle d in the autoloader . S ...
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Gateway E-826R - page 39
Chapter 2: Installing a nd Setting Up your Autoload er ww w.gateway .com 34 Getting lost passwords Imp or ta nt Y ou can reset front pane l passwords to the factory defaul ts from On-board Remot e Manage ment. Howev er , if the On-board R e mote Management pa sswo rd s are lo st, you m ust con tac t Cust ome r Care. If you m us t co nt ac t Cust om ...
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Gateway E-826R - page 40
CHAPTER 3 35 Opera ting y our Auto loader • Using the op erator's panel • Using car tri dges • Using magazines and magazine blanks • Replacing a maga zine or magazine blank • Viewing status informat ion • Runni ng an invento r y • Data compre ssion ...
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Gateway E-826R - page 41
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 36 Using the operator's panel The operator's panel consists of two LE Ds, four buttons, and a 2-line by 16-character L CD screen. The oper ator's panel pr ovid es everything you need to monitor autoloader status and to control all of its functions. Imp or ta nt If securi ty is ...
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Gateway E-826R - page 42
Usin g car tri dge s www .gat eway .com 37 When you enter a password, all password-protected func tionalit y is available until you close your browser session. If you do not use the front panel for 10 minutes, the Main scr een reappears o n the L CD. When the Main screen reappears, the autoloader has automatically logged you o ut. Y ou must re - en ...
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Gateway E-826R - page 43
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 38 Imp or ta nt If the tape cartridge is holding the mai lslo t d oor open dur ing ope ration , t he system keeps tr ack of the tape movement and continues r o botic motion. This can occur if the robot ejects the cartridge out through the mailslo t door . Inserting a single cartridge When you ...
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Gateway E-826R - page 44
Usin g car tri dge s www .gat eway .com 39 T o inser t a car tridge into a magazine slot: 1 Fro m t h e Main menu, scroll to Com ma nd s , then press E NTER . The Commands submenu opens. 2 Scr oll t o En ter , then press E NTER . The Enter su bmenu op ens. 3 Scr oll t o To L o c a t i o n , then pr ess E NTE R . The message “Inser t T ape, P u sh ...
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Gateway E-826R - page 45
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 40 Ejecting a single cartridg e When you want to remove a single car t ridge f rom the autol oader , you can specify the cartr idge you want by bar code or locati o n, or choose the cart ridge currently i n the tap e dr ive. T o eject a c artridge by bar code: 1 Fro m t h e Main menu, scroll ...
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Gateway E-826R - page 46
Using ma gazin es and ma gazine blan ks www .gat eway .com 41 Using magazines and magazine blanks Imp or ta nt Magaz ines are no t inte rchan geabl e between drive types. Order the appropriate par t numbers wh en re pla cing th ese it ems. The autolo ader cann ot run u nless both ma gazine openings are corr ectly closed. One way you can close the o ...
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Gateway E-826R - page 47
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 42 Ejecti ng a ma gazi ne When you want t o remov e several cartridges at once , eject the magazine(s) first. T o eject a magazine: 1 Fro m t h e Main menu, scroll to Com ma nd s , then press E NTER . The Command s submenu opens. 2 Scr oll t o Ej ec t , then press E NTER . The Eject submenu o ...
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Gateway E-826R - page 48
Using ma gazin es and ma gazine blan ks www .gat eway .com 43 Cauti on Be caref ul not to turn the knobs on the side of the magazine (see “Manu ally opera ting the magazine” on page 45 ) while th e maga zine i s par tiall y inser ted into the aut oloader. Doing so may c a use damage to the magazine or the autoloader . The magazine is correctly ...
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Gateway E-826R - page 49
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 44 T o remove a magazine blank: 1 Pull t he magazine blank straight out. 2 Replace with another magazi ne blank or a car tridg e magazine (see “Insta lling a magazine” on page 42 ). Changing the orientation of a magazine or magazine bla nk A magazine or magazine blank can be configured to ...
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Gateway E-826R - page 50
Using ma gazin es and ma gazine blan ks www .gat eway .com 45 T o change the orie nta tion of a magazine or magazine blank: 1 Remove the magazine or magaz ine blank from the autoloader , if it is install ed. 2 Remove the t wo screws that attach the ha ndle to the front of the magazi ne or magazine blank . 3 Unsnap the handle carefu lly , being care ...
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Gateway E-826R - page 51
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 46 Loading car tridg es T o load car tridges into a ful ly ejec ted magazine: 1 Cent er a slot within one of the openings located on the side of the magazine. 2 Corre ctly orie nt the cart ridge. Imp or ta nt There is a keying feature in each slot that only lets you fully inser t t he cart ri ...
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Replac ing a magaz ine or maga zine blank www .gat eway .com 47 Identif ying slots Each slot has an identification number th at is exposed when the slots are in the upper sec tion of th e magazin e. With the magazi ne removed from the autoloader , you can see the identification mark on the top side of the magazine through one of two windows on the ...
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Gateway E-826R - page 53
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 48 3 Fro m t h e Aut ol oad er subm enu, scr oll to Status , then pr ess Enter . A list of messages similar to the following appears: Viewing the firmwa re version T o view the c u rrent fi rmware versio n: 1 Fro m t h e Main menu, scroll to Status , th en p res s E NTER . The Status submenu ...
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Gateway E-826R - page 54
Viewing status information www .gat eway .com 49 Viewing the stat us of the magazine slots The element status reports the status of the magazine slots . The status indicates whether a slot contains a car t ridge or no t, and which slot is a llocated as th e cleaning cartridge's slot. T o view an element's sta t us: 1 Fro m t h e Main menu ...
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Gateway E-826R - page 55
CHAPTER 3: Op erating your Auto loader ww w.gateway .com 50 Viewing the ta pe drive ver sion T o vi ew t he t ape driv e vers ion : 1 Fro m t h e Main menu, scroll to Status , th en p res s E NTER . The Status submenu opens. 2 Scr oll t o Drive , then press E NTER . The Drive su bmenu opens. 3 Scr oll t o Ve r s i o n , then press E NTER . A list o ...
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Gateway E-826R - page 56
Data compre ssion www .gat eway .com 51 Imp or ta nt No bar code la bels can be read if there is a tape in the picker . T o per form an inventory manually: 1 Fro m t h e Main menu, scroll to Com ma nd s , then press E NTER . The Commands submenu opens. 2 Scr oll t o Inv ent ory , then press E NTER . The autoload er scans the bar codes of all the ca ...
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CHAPTER 3: Op erating your Auto loader ww w.gateway .com 52 ...
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CHAPTER 4 53 Managing and Monitoring y our Autoloader • On-boar d Remote Management o ver view • Using the C onfiguration page • Using the Updates page • Using the Diagnostics page • Using the C ommands page ...
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CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 54 On-board Remote Management overview Imp or ta nt Only use the D iagnostic comma nd when the auto loader is known to be id le and unavai lable to host backup/restore app lications. Use of the diagn ostic commands from On -board Re mote Management should n ot be issued while ...
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Gateway E-826R - page 60
Using the Configu ration p age www .gat eway .com 55 The menu headings also ap pear at th e top of ever y page. T o access the func tional ity u nder th e menu h eadin g, click th e spec ific men u head ing. The fi rst time that you connect, On-board Re mote Manage ment prompts you for your user n ame an d p ass word, th en d i spl ays the o peni n ...
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Gateway E-826R - page 61
CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 56 Imp or ta nt Y ou must perform a system reset before the new SCSI ID takes effect, or you can use the front panel to power cycle your autoloader . 3 Click to select a number to assign for the new SCSI ID. 4 Click Submit . Mode Y ou can set th e autoloade r Mode to e ither ...
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Gateway E-826R - page 62
Using the Configu ration p age www .gat eway .com 57 T o set Aut o Clean : 1 F rom any page, click Configuration . The Configur ation screen opens . Imp or ta nt If Auto Clean is disabled, the cleaning tape is aut omaticall y ejected through the mails lot. C leani ng is managed b y the backup package you have instal led instead. 2 Scr oll t o Cl ea ...
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Gateway E-826R - page 63
CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 58 Setting the system time Th e sy ste m ti me is dis pla ye d b y On- boa r d Rem ot e Man age me nt a nd i t is use d inter na lly for logg ing ev ents and er ror s (s ee “Se tting the time” on page 29 ). The tim e must be reset afte r each power up. The time can be res ...
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Gateway E-826R - page 64
Using the Configu ration p age www .gat eway .com 59 3 T o change the IP address from a static ad dress to a dynamic address, click the box nex t to DHCP . T o set the netw ork configuration: 1 T o c h a n g e t h e v a l u e s o f th e su b n e t m a s k , g a t e w a y , Si m p l e N e t w o r k Ma n a ge me nt P ro t oc ol (S N MP ) s erv er , o ...
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CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 60 Imp or ta nt T o view the li st of currently defined users, click Submit wi th Se le ct Us e r T yp e. 3 F r o m t h e l i s t n e x t t o S e l e c t U s e r T y p e , s e l e c t O perator 1 , Oper a tor 2 , Admin ist rator 1 , o r Adm in istrat or 2 . 4 In t he User n a ...
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Gateway E-826R - page 66
Using the Upda tes page www .gat eway .com 61 Client o verlap contro l Client Overlap Cont rol is a management policy on contr olling how the W eb server handles ove r lapping contro l reque sts from multi ple clients on the authorized clien t list. The options include No Locking, F u ll Locking, and Tim e - B as ed Lo ck ing. ■ No Locking —a l ...
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Gateway E-826R - page 67
CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 62 Using the Di agnostics page F rom the Diagnosti cs page, you ca n run var ious tests o n the autolo ader . Y ou can also view error and histor y logs, test progress, identify the autoloader in a rack, or reset the system. Runnin g diagnostic tests The diagnostic tests avai ...
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Gateway E-826R - page 68
Using the Co mmands p age www .gat eway .com 63 Identification Y ou can use the Ident ification f eature of the auto loader by r equesting the L CD backlight to flash f o r a specified number of seconds . This can be helpful in identifying the loca tion of the autoloader in an eq uipment room. T o use the i dentification feature: 1 F rom any page, ...
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Gateway E-826R - page 69
CHAPTER 4: Mana ging and Mo nitoring y our Au toloade r ww w.gateway .com 64 Inventory The autoloader automatica lly runs an inventory whenever you power it on or inser t a magazine. If you ne ed to run an inventor y in addi tion to this, you can u se O n - b o a r d Re m o t e M a n a g e m e n t t o d o i t r e m o t e l y . T o run an inve ntor ...
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Gateway E-826R - page 70
CHAPTER 5 65 T roubleshooting y o ur Autoloader •O v e r v i e w • Saf ety guid elines • Understandi ng POST • Runni ng diagnosti c test s from the front panel • Running diagnosti c tests remotely • Checki ng for errors • Bef ore c ontacting Ga tewa y Cus tomer Care • T elep hone su ppor t • Retur ning th e autoloader for ser v ic ...
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Gateway E-826R - page 71
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 66 Overview This chapter describes vari ous troubleshoot ing and d iagnostic tools available for use with the autoloader . Cauti on Only use the Diagnostics Commands when the a utoloader is k nown to be idle and unavai lable to host backup/r estore application s. Use of the Diagnostic C ...
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Gateway E-826R - page 72
Running diagno stic tests from the front p anel www .gat eway .com 67 Performing a POST If you experien ce errors while oper ating your autoloader , you may need to reboot the autoloader to per form a POST . Cauti on Whenever you p ower cycle the autoloader , allow 10 seco nds before turning the power back on. The power suppl y requ ires at least t ...
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Gateway E-826R - page 73
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 68 Setting the security When you e nable t he se curit y func tio n, the diagnosti c tests are pas sword protected to ensure da ta integrity. T o access any of the diagnost ic tests, you must first enter an Administrator password. If you do not enter the password , you ar e prompted to ...
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Gateway E-826R - page 74
Running diagno stic tests from the front p anel www .gat eway .com 69 Front panel diagn ostic tests Y ou can per form the following diagnostic tests using t he front panel: ■ Halt T est ■ Loader — Self T est ■ Loader — Health Check ■ Loa de r— Pick e r T es t ■ Loader—Magazine T est ■ Loader — Invent o ry T est T o perform any ...
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Gateway E-826R - page 75
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 70 Running diagnostic tests remotely Y ou can per form the following diagnosti c tests from On-board Remote Management: Imp or ta nt On-boar d Remote Manage ment lets you request all diagnostic tests, but any tests that require a cartridge to be inserted times-out unless you ma n ually ...
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Gateway E-826R - page 76
Checking for errors www .gat eway .com 71 ■ Auto loader error logs provi d e informati o n if the errors relat e to data cartr idge movement. ■ T ape drive error logs pro vide information if the errors r e late to the tape drive 's rea d/wr ite per formanc e. Imp or ta nt While th ere are other types of lo gs besides error logs, the other ...
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Gateway E-826R - page 77
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 72 Imp or ta nt T o troublesh oot hard error s, you may need to power cycle, r e pair , or replace the autoloader . The f ollowin g table lists the err or m essages that ar e disp lay ed on the L CD and the error code. Sc reen D isplay Error Code Comm a nd Sta r t ed 20 Syst em F ail ur ...
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Gateway E-826R - page 78
Checking for errors www .gat eway .com 73 System Locked 4A Inser t Magazine or Blank 4B Operating T e mp Exceede d 4C Drv Init Err 60 Drive L ogging In 61 Drive L ogout Err 62 Drive Cmd F ailed 63 Drive Cm d Time out 64 Drive Cmd Ab or t 65 Rejec ted Command 66 Drive N ot Ready 67 Drive C omm Err 6D Drv Comm F a ilur e 6E Communication Err or 6F Dr ...
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Gateway E-826R - page 79
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 74 Hard error log display Y ou c an re tr ie ve H ard Er ror lo gs th rou gh On -b oard R em ote M an age me nt . Par t ia l information about Hard Error logs can be retrieved fr om the front panel and SCSI. The front panel and SCSI display only the most impor tant information for each ...
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Gateway E-826R - page 80
Checking for errors www .gat eway .com 75 These err ors app ear on t h e L CD scre en. Error code field description Error codes appear as 8-character strings mad e up of e it her l et ter s or num ber s for a total of 32 bits. The following table shows the bl ock descriptor for th e Hard Error log c o des. Fiel d Descrip tion Tim e St am p The time ...
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Gateway E-826R - page 81
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 76 Error code field de scription s Fie ld Des cription Recov er y Ac tion Defines what the a utoloader d oes, based on the event that occurred. ■ If the value is 0, the autoloader will continue operations because this is typic ally a so ft, r ecov erab le eve nt, o r an ev ent tha t i ...
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Gateway E-826R - page 82
Checking for errors www .gat eway .com 77 Error code number , d escript ion, and sugg ested act ion Error Description S uggested Actions 00–25 Gene ral S of t ware flag s Check fo r a H ard Error lo g. If an error a ppe ars i n the H ard Error log, power cycle th e autolo ader and run the Lo ade r—H ealth Chec k test. Check our W e b sit e for ...
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Gateway E-826R - page 83
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 78 3B Dr i ve H a rd wa re E rro r P ower cycle the autoloader , then ch eck the Drive Log Sense for drive errors. If the drive still repor ts a hardware error , contac t Cus tom er Ca re. 3C Drive Needs Clea ning Install a cl eaning tape into the au toloader . On the Configur ation pag ...
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Gateway E-826R - page 84
Checking for errors www .gat eway .com 79 A5 Source Elem ent Empt y M ake sure that the expec ted sou rce has a ca rt ridge. Run t he Loader– Healt h Chec k test. If the source is a magazine, r e place the ca rt ridge in that slot with a di ffere nt cartridge and try again. I f error continue s, r eplac e the magazine . If the source is the tape ...
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Gateway E-826R - page 85
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 80 AC Mail Slot Door Se nsor Error Inser t a ca r tridge into the autoloader th rough the ma ilslot. P ower c ycle the autoloa der . If all pr e vious st eps fail, contact C ustomer C are. AD Mail Slot So lenoid Error Insert a car tr idge into the autoloa der th rough the mails lot. P o ...
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Gateway E-826R - page 86
Before co ntacting G ateway Customer Care www .gat eway .com 81 Before contacting Gateway Customer Care If you have a tech nica l pro ble m w ith your a uto load er , follow the se recom m en dat ion s b efore co nt ac t ing Gat ew ay Cust ome r Ca re: ■ Make su re that your autoload er is connec ted correc tly to a ground ed AC outlet that is su ...
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Gateway E-826R - page 87
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 82 The fr ont pane l and li ght in dicat ors do not turn on. ■ Make sure that the auto loader is plug ged in . ■ M ak e s u re th a t t h e p o we r s wi tc h o n t h e b ac k i s t u rn e d on . ■ Make sure that the drive carrier asse mbly is locked into the autoloader chassis wi ...
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Gateway E-826R - page 88
Telepho ne support www .gat eway .com 83 T elephone support Gateway offers a wide range of customer ser vice, technical suppor t, and inform ation s er vic es. T eleph one num bers Y ou can access the following ser vices through your tele phone to get answer s to your question s: T utoring and train ing Gateway's Customer Care prof es sionals ...
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Gateway E-826R - page 89
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 84 Returning the autoloader for service If you n eed to return the autolo ader to t he fac tor y for s er vice, first make sure which customer-r eplaceable unit ( CRU) that yo u need t o return and r eturn only that CRU, which may or may n ot be th e entire autol oader . Imp or ta nt Th ...
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Gateway E-826R - page 90
Returning th e autoloader for service www .gat eway .com 85 Packing the autoloader Use the or iginal pack ing m aterial to pack th e autoloader : the sh ipping container , two foam inser t pack ing pieces, the accessory kit box (or t he filler tube if your autoloader did not come wit h an accessor y k it box), and the antistatic bag. Y ou will also ...
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Gateway E-826R - page 91
CHAPTER 5: Troubleshootin g your Auto loader ww w.gateway .com 86 ...
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Gateway E-826R - page 92
Appendix A 87 Lo g s • Basic information logs •L o g d e s c r i p t i o n s •E r r o r c o d e s • T ape dri ve logs •P O S T f a i l u r e l o g s ...
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Gateway E-826R - page 93
Append i x A: Lo gs ww w.gateway .com 88 Basic information logs Whenever an y s ystem or application actions occur , the autoloader or tape drive generate logs recording the actions. Y ou can use some of these logs to troubleshoot errors. These logs are described in Chapter 5 “T r o u b l e s h o ot i n g you r Aut ol oad e r ” . The other logs ...
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Gateway E-826R - page 94
Erro r codes www .gat eway .com 89 The logs contain thr ee m ain fields . Error codes Error codes appear as eight-character strings ma de up of either letters or numbers for a total of 32 bits. Fie ld Descr iption Tim e St a mp The time t he event occurred. T his field help s correlate the event with a possibl e application int erruption. If the au ...
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Gateway E-826R - page 95
Append i x A: Lo gs ww w.gateway .com 90 0C Error 0D Co de Upda te 0E ADI 0F Dri ve Mana ger Tim er 11 HTTP 12 SNTP 13 SCSI 14 SPI 20 Idle 3E Wat c h D o g 3F Un-handle In terrupt Error T ype: Defines th e type of error or event that occurred. Co d e D e s c r i p t i on s 00–25 General Sof tware flags 26 Message S end ID error 27 Messag e Bad 28 ...
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Gateway E-826R - page 96
Erro r codes www .gat eway .com 91 Soft logs Soft logs r ecord the autoloader' s hist or y during differ ent conditions . They are similar to hard logs but may ha ve been ov erw ritten by a rec over y action. 4B Open Front 4C Ove r T em p 60–69 Internal comm unication events A0–A4 Picker Servo Error s A5 Sour ce El ement E mpty A6 Sourc e ...
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Gateway E-826R - page 97
Append i x A: Lo gs ww w.gateway .com 92 Update lo gs Update Logs recor d firmware changes and upgrades in the autoloader . An Update Log also reco rds w h en hardw are is u pd ate d or ch ang ed. Boot logs Boot logs keep track of the bo ot status in terms of number o f hours the autoloader has been pow ered on, the number of times the aut oloader ...
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Gateway E-826R - page 98
Tape d rive logs www .gat eway .com 93 Sense Key The SCSI equi valent of Sense Key as defined by the SCSI sta ndard. ASC /AS CQ The SCSI equivalent of Addition al Sense Code (ASC) and Addit ional Sense Code Qualifier ( ASCQ) as defined by the SCSI standard . Fie ld Descr iption Sense Key Definition 0h No Sense. T hi s i s an i n d i c a t o r t ha ...
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Gateway E-826R - page 99
Append i x A: Lo gs ww w.gateway .com 94 POST failure logs These ev ents indicate that the autoloader or tape drive detec ted a failu re when power was applied. POST may have failed during a reset and retr y . Imp or ta nt This event type o nly ind icates each t ime the test ran and experienced the error condition . : 11/00 Unrecov e rable Read Err ...
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Gateway E-826R - page 100
Appendix B 95 Specifications • Physical specifi cations • Autol oa der per formance specifications • Environmental s pecific ations • Autol oa der power specifications • Aut oloader vibration specifications • Autol oa der shock specifications • T ape dri ve specificatio ns ...
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Gateway E-826R - page 101
Appe ndix B : Specif icatio ns ww w.gateway .com 96 Physical sp ecifications Autoloader perform ance specifications Environmental specifications Rack Mount Height 3.5 in. (8.9 cm ) Wi d t h 17.7 in. (45 cm) Length 29.71 in. (75.46 cm ) P ack age weight (without media) 50 lb . (22. 7 kg) F oot print 3.4 squar e feet (0 .32 square met ers) Maximum da ...
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Gateway E-826R - page 102
Autoload er power specifica tions www .gat eway .com 97 Autoloader power specifications T em p erat u re Var iat io n Operating 50 º F ( 10 º C) per hour Nonoperating 68 º F (20 º C ) per hour Humidity Operating 20% to 80% noncondensing Nonoperating 10% to 90% noncondensing Gradient 10% per hour without condensation We t B u l b Operating 78.8 ...
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Gateway E-826R - page 103
Appe ndix B : Specif icatio ns ww w.gateway .com 98 Autoloader vibrat ion specifications Autoloader sho ck specifications T ape drive specifications L TO-3 drive specifica tions Ope rati ng Swept Sine V ibr ation 5–500 Hz, 0 .25 G, 0.254 mm (0.01 in.) to sm ooth crossover , 1 8ve/min, (X, Y , Z) axes Random Vibration 0.25 Grms, 5–500 Hz (X, Y , ...
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Gateway E-826R - page 104
Tape dr ive specification s www .gat eway .com 99 Media capac ity Media specific ations DLT -V4 drive specif ications Medi a Type Capacit y L T O Ultrium 3 stora ge capacity 6.4 T B with 1 6 cartridg es 12.8 TB (2:1 typica l compressi on) with 16 cartridges Charact eristic L TO Ultrium 3 L T O Ultrium 3 formatt ed capacity 400 GB (noncompressed) 80 ...
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Gateway E-826R - page 105
Appe ndix B : Specif icatio ns ww w.gateway .com 100 Media capac ity Media specific ations Medi a Type Capacit y DL Ttap e VS1 storage cap acit y 5.1 TB (noncompressed) with 1 6 car tridges 10.2 TB (2:1 typica l compress ion) with 16 cartridges Charact eristic VS 1 DL Ttap e VS1 formatted c apacit y 160 GB (noncompressed) 320 GB (2:1 t ypica l com ...
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Gateway E-826R - page 106
APPENDIX C 101 Safet y , Regula tor y , and L egal Information • Impor tant saf e ty inf or mation • Regulator y co mpliance stateme nts • Laser saf ety statement • Environmental inf o r mation • Notices ...
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Gateway E-826R - page 107
APPENDIX C: Saf ety, Regulatory, a nd Legal Informa tion ww w.gateway .com 102 Important safety information Y our Gateway system is designed and tested to meet the latest standards for safet y of information technology equipment . Howe ver , to ensure safe use of this product, it i s impor tant that the saf e ty instructi ons marked on the pr o duc ...
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Gateway E-826R - page 108
www .gat eway .com 103 Regulatory compl iance statements United States of America Federal Com municat ions Commissio n (FCC) Unintentio nal e mitter per F CC Part 15 FCC Part 15 Class A Statem ent The s e rver is des ignate d as comp lying wi th Class A requ irem ents if it b ares the follow ing text on the r ating label: Th is d ev i ce c om p li ...
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Gateway E-826R - page 109
APPENDIX C: Saf ety, Regulatory, a nd Legal Informa tion ww w.gateway .com 104 This device complies w ith Part 1 5 of the FCC Rules. Operation of thi s product is s ubject to the following two conditions: (1) th is dev ice may not cause ha rmful interference, and (2) this device must a ccept any interference received, including interference that m ...
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Gateway E-826R - page 110
www .gat eway .com 105 Laser safety statement All Ga te way syst ems equipped wi th CD and DVD dri ve s com ply with the appr opriat e safe t y stand ards, including IEC 825. The laser d evic es in these components are classified as “Class 1 Laser Products” under a US Dep artm ent of H ea lth and Hu ma n Serv ice s (D HHS ) Ra dia ti on Perform ...
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Gateway E-826R - page 111
APPENDIX C: Saf ety, Regulatory, a nd Legal Informa tion ww w.gateway .com 106 Notices © 2006 Gatew ay , Inc. 7565 Irvine Center Drive Irvine, CA 92618 -2930 USA All Rights Reserved Thi s publica tion i s prote c ted b y cop yright a nd all ri ghts are reserved . No part of it ma y be repr oduced or trans mitted b y an y m eans or in any form, wit ...
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Gateway E-826R - page 112
107 Symbols 12 , 29 , 30 , 46 , 47 , 54 , 55 , 56 , 92 A accessories 3 , 6 safety preca utions 102 administration setting pas swords 59 air flow requirements 11 Auto Clean On-board Remote Manag ement 57 autoloader device drivers 23 environmental specifi cations 96 packin g for shipme nt 85 perf ormance s pecificatio ns 96 physic al specific ations ...
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Gateway E-826R - page 113
Index w w w.gateway .com 108 diagn ostics 67 element status 49 entering passwords 36 Ethernet 26 Ethernet information 50 IP address 26 IP gateway 28 logging out 37 magazines 32 menu options 24 passwords 33 Random mode 30 SCSI ID 25 security op tions 32 Seq Cycle mode 31 Sequential mode 31 Sequential mode operations 31 SNMP server 28 SNTP server 29 ...
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Gateway E-826R - page 114
Index www .gat eway .com 109 system reset 63 system time 58 time display 55 Updates Page 61 operators panel entering passwords 36 function keys 36 functionality 36 overview DLT-V4 SuperLoader 3 2 install ing 10 LTO-3 Sup erLoader 3 3 On-board Remote Manag ement 54 P passwords defau lt 24 entering from front panel 36 front panel de fault 24 lost 34 ...
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Gateway E-826R - page 115
Index w w w.gateway .com 110 CD 83 Gateway Learning Lib raries 83 troubleshooting general safety guidelines 66 safety guidelines 66 technical support 81 telephone support 83 U UL requirements 11 unpacking autoloader 12 Update logs 92 Updates Page On-board Remote Manag ement 61 usernam e defau lt 55 V viewing autoloader status 47 element status f ro ...
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Gateway E-826R - page 116
A MAN E-824R/E-826R USR GDE R1 7/06 ...
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