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® REFERENCE GUIDE Gateway Profile 6 8512032.book Page a Tuesday, January 9, 2007 1:47 PM ...
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8512032.book Page b Tuesday, January 9, 2007 1:47 PM ...
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i Chapter 1: A bout This Referenc e . . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . ...
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Contents ii Chapter 4: U pgradi ng Your Comput er . . . . . . . 33 Preventing static electricity discharge . . . . . . . . . . . . . . . . . 34 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the back panel . . . . . . . . . . ...
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www.gatewa y.com iii Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 67 Moving files and settings manually . . . . . . . . . . . . . . . . 68 Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 71 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 First steps . . . . . . . . . . . . . . . . ...
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Contents iv Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 105 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 8512032.book Page iv T uesday, January 9, 20 07 1:47 PM ...
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CHAPTER 1 1 About This Ref erence • About this guide • Accessing th e onli ne User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more inform ati on 8512032.book Page 1 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 1 : About This Reference 2 About this guide This guide includes information and maintenance instructions that are specific to your mode l of Gateway computer . Some illustrations in this guide may look d ifferent than your computer because hardwar e options and port locations may vary . For all other co mputer information, see the online Us ...
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www.gatewa y.com 3 Gateway contact inf ormation The label on the sid e of your computer c ase contains information that identifie s your computer mo del and serial number . Gateway Custo mer Care will need this information if you call for assistanc e. Micr osoft Certificate o f Authen ticity The Microsoft Cer tificate of Authentic ity label found o ...
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CHAPTER 1 : About This Reference 4 8512032.book Page 4 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 2 5 Checking Out Y our Computer • Fro nt • Back 8512032.book Page 5 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 2 : Checking Ou t Your C omput er 6 Fro n t DVD/CD drive Power button / power indicat or Me mo ry ca rd re a de r o r diske tte drive (opti o nal) 8512032.book Page 6 Tuesday, January 9, 2007 1:47 PM ...
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www.gatewa y.com 7 Compon ent Icon De scription DVD/C D dri ve Use t his driv e to l isten to audio CDs, in stall games and pr ograms, watch D VDs, and store large fil es onto recordable di scs (depen ding on drive type). This driv e may be a CD, recordable CD , DVD, or recordable DVD drive. To identify your d rive type and for more information abo ...
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CHAPTER 2 : Checking Ou t Your C omput er 8 Back Com pon ent Descr ipt ion Ope ning for cabl es Route t he cables that are pl ugged into the side ports through th is openi ng. Power con nector Plug the power cor d into this conne ctor . Kensingto n lock slot Attach a cable lock to this slot to preven t unaut horized opening, mod ificati on, and the ...
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www.gatewa y.com 9 Right side Headphone j ac k Microph one jack Volu m e c on tro l USB ports Ba ck p an el releas e latch (2) Display contr ols Side port cover 8512032.book Page 9 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 2 : Checking Ou t Your C omput er 10 Compon ent Icon De scription Displa y cont rols Pre ss the se but tons to adju st th e scr een imag e. Volume control Press to adju st the volume lev el of the built -in speak ers. USB ports Plug a USB (Universal Serial Bus) device (such as a USB printer , scanner , camera, keyboard, or mouse) into one o ...
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www.gatewa y.com 11 Side port pan el Access the side port panel by removing the port cover on the right side of your computer . Important Y our computer’s hardware opti ons and port locations may vary from this illust ration . Mic roph on e ja ck Audio in/s ide speaker jack Cen ter /s ubw oo f er ja ck IEEE 1394/ Fire Wir e™ 4-pin po rt Paralle ...
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CHAPTER 2 : Checking Ou t Your C omput er 12 Compone nt Ico n Descr ipt ion Digital (DVI) v ideo in port If yo u hav e a digi tal vi deo (DVI) e xpans ion car d install ed, conn e ct its DVI out p ort to this D VI in port. Te l e ph o n e j a c k (optiona l) Plug a telepho ne into t his jac k (optio nal). The modem cabl e must be con nected to a wa ...
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www.gatewa y.com 13 Headphone/analog speakers jack (green plug) -OR- Fr ont speak ers jac k If the b ack of yo ur comp uter ha s five au dio jacks, this jack is user configu rable for o ne of the followi ng: Headphon e: Plug headph ones or ampl ified speake rs in to thi s jack ( Defau lt ). Stereo out: Plug your f ront left a nd right speakers into ...
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CHAPTER 2 : Checking Ou t Your C omput er 14 Rear speake r jack (black plug) (optional) Plug y our rear righ t and left s peaker s into this o ptional jack. For informat ion on con figuri ng this jack, see “Configur ing the audio jacks ” on page 30 . Audio i nput (Line in) jack (blue plug) -OR- Side spe aker jack If the b ack of yo ur comp uter ...
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CHAPTER 3 15 Setting Up and Getting Started • Workin g safel y and comfortabl y • Pre paring powe r conne ctions • Connecting to a br oadband modem or networ k • Connecting a dial-up modem • Starting your computer • T urning o ff your comput er • Restarti ng (rebo oting) your computer • Using the keyboar d • Using the mouse • Ad ...
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CHAPTER 3 : Setting Up and Getting Started 16 W orking saf ely and comfortably Before using your comp uter , follow the se general guid elines for setting up a safe and comfortable work ar e a and avoiding discomfort and strain: • Keep hands and arms parallel to the floor . • Adjust the screen so it is perpe ndicular to your line of sight, and ...
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www.gatewa y.com 17 Reducin g eye strain Sunlight or brig ht indoor light ing should not reflect on the monitor screen or shi ne directly into your ey es. • Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing sh ades or curtains on windows, and by ins ta ...
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CHAPTER 3 : Setting Up and Getting Started 18 Sitting at your computer • Avoid bending, arching, or angling your wr ists. Make sure that they are in a relaxed position when y ou type. • Do not slouch forward or lean far back . Sit with your back straight so your knees, hi ps, and elbows form righ t ang les w hen yo u work . • T ak e breaks to ...
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www.gatewa y.com 19 Connecting to a br oadband modem or network Y ou c an connect your compute r to a cable o r DSL modem or to a wired Ethernet network . T o c o n n e c t t o a b r o a d b a n d m o d e m o r t o a n E t h e r n e t network: 1 Insert on e end of the network cable into th e network jack on the right side o f your computer . T o se ...
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CHAPTER 3 : Setting Up and Getting Started 20 Starting your computer T o start your co mputer: 1 Connect the power , network, mouse, and ke yboard cables to your c omputer acc ording to the setup poster . 2 Press the power button o n the front of your computer . If your computer does not turn on, check the po wer cable co nnections . 3 If you are s ...
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www.gatewa y.com 21 T urning off your computer Putting your computer into Sleep mode is th e easiest way to power down your compute r . A lthough it does not turn your computer co mpletely off , it does tur n off or slow down mo st system operations to save power , and saves your desktop layout so the next time yo u restore power , the programs are ...
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CHAPTER 3 : Setting Up and Getting Started 22 Restarting (r eb ooting) your computer If your computer does not respond to k eyboard or mouse input, you may need to restart (reboot) your computer . T o restart your com puter: 1 Click ( Start ), click the ar row next to the lock icon, then click Restart . Y our computer turns off , then turns on agai ...
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www.gatewa y.com 23 Using the keyboar d Premium multimedia ke yboard f eatures The keybo ard has s evera l di ffe rent ty pes of ke ys and b utt ons. Y our keyboard also has status indicators that show which keyboard feature is active. Feat ur e Ico n Descr ipt ion Editin g butto ns Pr ess the se bu ttons to copy , cut, a nd p aste. Funct ion keys ...
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CHAPTER 3 : Setting Up and Getting Started 24 Elite multime dia keyboard f e atures The keyboard has several different types of keys and bu ttons. Y our ke yboard also has status indicators that show which keyboard feature is active. Indicato rs Show i f your N UM L OCK , C APS L OCK , or S CROLL L OCK ke ys are activated. Press t he correspon ding ...
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www.gatewa y.com 25 Fe at u r e Icon Descri ptio n Sleep bu tton Pr ess th is butt on to acti vate y our com pute r’s Sleep (power-savin g) mode. Function keys Press th ese ke ys to st art progra m actions . Each program uses di fferent function keys for different purpo ses. See the progr am documen tation to find out mo re about the function ke ...
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CHAPTER 3 : Setting Up and Getting Started 26 Using the mouse The mouse is a device that controls the pointer movement on the computer d isplay . This illustrati on shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the s ame direction. Y ou can use the left and rig ht butt ons on the mouse to select object ...
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www.gatewa y.com 27 Y ou ca n use the scroll wheel on the mouse to move through a document. Thi s feature is not available in all p rograms. For more information about how to ad just the double -click speed, pointe r speed, right-hand or le ft-hand configuration, and other mouse settings, see the “ Customizing Windows” chapter in the online Use ...
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CHAPTER 3 : Setting Up and Getting Started 28 Adjusting the volume Y ou ca n adjust volume using the volume c ontrol buttons on the right side o f your computer or the Windows volume controls. Y ou c an also adjust the volum e of specific sound devices in your computer . T o adjust the overall volume using hardware controls: • Pr ess the + or - b ...
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www.gatewa y.com 29 T o a d j u s t t h e v o l u m e f r o m W i n d o w s : 1 Click ( Vo l u m e ) on the taskbar . The volume co ntrol slider opens . 2 Click and drag the slider up to i ncrease volume a nd down to decrease volume . 3 T o mute the volume, click ( Mute ). T o restore volume, click it aga in. 4 T o adjus t device volume levels, cli ...
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CHAPTER 3 : Setting Up and Getting Started 30 Configuring the audio jacks I f t h e s i d e o f y o u r c o m p u t e r h a s f i v e a u d i o j a c k s , t h e y a r e universal jacks. This means that they can be used for more than one purpose. For example, the bl ue jack on the com puter can be a stereo in jack or a stereo out ja ck. T o use the ...
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www.gatewa y.com 31 Installing a printer , scanner , or other device Y our comp uter has one or more of the following ports: IEEE 1394 (al so known a s Firew ire ® ), Univ ers al Se ria l Bus (USB), serial, and par allel. You use these ports to connec t peripheral devices such as printe rs, scanners, and digital cameras to your computer . F or mor ...
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CHAPTER 3 : Setting Up and Getting Started 32 8512032.book Page 32 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 4 33 Upgrading Y our Computer • Preventing static el ectricity dis charge • Opening the case • Replacing the processor fan • Installi ng memory • Replacing the power supply • Replacing the diskette drive • Replacing an op tical disc drive • Repla cin g the m emo ry card reade r • Replacing the hard drive • Adding or repl ...
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CHAPTER 4 : Upgrading Yo ur Computer 34 Pr eventing static electricity dischar ge The comp onents inside y our computer are e xtremely sensitive to static electr icity , also know n as electro static dischar ge (ESD). Before opening the computer case, follow thes e guideline s: • Wear a grounding wrist stra p (available at m ost electronics store ...
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www.gatewa y.com 35 Opening the case Y our computer case p rovides easy acces s to internal components . Removing the back panel T o r e m o v e t h e b a c k p a n e l : 1 Follow the ins tructions in “Preventing stat ic elec tricity discharge” on page 34 . 2 Shut down your computer , then disconnect the power cord and modem, network, a nd all ...
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CHAPTER 4 : Upgrading Yo ur Computer 36 4 Pull both back panel release latche s (one on each side of the case) toward the back of the case, then lift the back panel away from the case. Replaci ng the back panel T o repla ce t he bac k pa nel: 1 Slide the tabs on the top of the panel into the slots i n the top of the case. 2 Swing the lower part of ...
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www.gatewa y.com 37 Replacing the processor fan Y ou need to remove the processor fan to replace it or to access system components that are behind the fan. T o replace the pro cessor fa n: 1 Remove the back pane l by following the instruc tions in “Opening the case” on page 35 . 2 Slide th e processor fan’ s release lever to t he left. 3 Swin ...
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CHAPTER 4 : Upgrading Yo ur Computer 38 6 Slide th e fan out of the comp uter . 7 Plug the new fan’s powe r cable into the s ystem board. 8 Slide the new fan into the computer . Mak e sure that you line up the posts on the bo ttom with the guide slots inside the case . 9 Rotate the fan up unti l it lays flat agai nst the computer and clicks into ...
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www.gatewa y.com 39 4 If you are r emoving a DIM M from the memory module bank, gently pull the plastic ta bs away fr om the sides of the memory module and remove it. - OR - If you are adding a DIMM t o an empty memory module bank, gently pull the plastic ta bs away fr om the sides of the memory module bank. 5 Align the notches on the new DIMM with ...
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CHAPTER 4 : Upgrading Yo ur Computer 40 Replacing the power supply T o replace the powe r supply : 1 Remove the back pane l by following the i nstructions in “Opening the case” on page 35 . 2 Remove the process or fan by following the i nstructions in “Replaci ng the processor fan” o n page 37 . 3 Unplug the powe r supply from the syst em b ...
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www.gatewa y.com 41 8 Replace the back panel b y following the ins tructions in “Replacing the back panel ” on page 36 . Replacing the diskette drive T o replace the dis ket te (floppy ) drive : 1 Remove the back pane l by following the instruc tions in “Opening the case” on page 35 . 2 Remove the power supply b y following the i nstruction ...
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CHAPTER 4 : Upgrading Yo ur Computer 42 4 Slide the diskette dr ive out (toward you) until it stops, then unplug the cabl es from the drive. 5 Return your computer to its up right position , then slide the diskette dr ive out the fro nt of the computer . 6 Slide th e new drive into the computer from the front until the front of the drive is flush w ...
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www.gatewa y.com 43 2 Pull the optic al drive release lat ch out (toward you). 3 Unplug the cables from the optical drive. 4 Return your computer to its up right position , then slide the optical dr ive out the fr o nt of the computer . 5 Slide th e new drive into the computer from the front until the front of the drive is flush with the front of t ...
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CHAPTER 4 : Upgrading Yo ur Computer 44 Replacing the memory ca rd re a d e r T o replace the m emory card reader: 1 Remove the back pane l by following the i nstructions in “Opening the case” on page 35 . 2 Remove the power supply b y following the i nstructions in “Repla cing the power su pply” on pag e 40 . Y ou do not need to unplug the ...
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www.gatewa y.com 45 Replacing the har d drive T o replace the hard drive: 1 Remove the back pane l by following the instruc tions in “Opening the case” on page 35 . 2 Unplug the cables from the hard drive. 3 Push the hard drive release lever to the left, the n pull the lever o ut (toward you) as far as the lev er will go. The lever pull s the h ...
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CHAPTER 4 : Upgrading Yo ur Computer 46 4 Grasp the hard drive itself , then pull it the rest of t he way out of your computer . 5 Make sure the hard drive release l ever is still fully extended, then slide the new hard drive all the way into the hard drive bay by pushing on the hard drive itself ( not the le ver). Make sure that you slide the dr i ...
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www.gatewa y.com 47 Adding or r eplacing an expansion car d Y ou can install a half-he ight PCI ca rd, a full-height PCI c ard, or a video card in your computer . Installing a half-height expansion card T o install a half-heght expansion card: 1 Remove the back pane l by following the instruc tions in “Opening the case” on page 35 . 2 Remove th ...
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CHAPTER 4 : Upgrading Yo ur Computer 48 4 Replace the PCI riser card by sliding it back into plac e. 5 Replace the back panel b y following the ins tructions in “Replacing the back panel ” on page 36 . Installing a full-height expansion ca r d T o install a full-height expansion card: 1 Remove the back pane l by following the i nstructions in ? ...
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www.gatewa y.com 49 4 Remove the me tal EMI shield nex t to the slot you are adding a card to. The PC I card slot is the sl ot furthest from the riser card handle, and the graphics card slot is the slot clo sest to the handle. 5 Slide a PCI card int o the PCI slot, or slide a gr aphics card into the graphics card slot. You can slightly seesaw the c ...
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CHAPTER 4 : Upgrading Yo ur Computer 50 6 Press the card retention lever d own until it clic ks into place. 7 Replace the PCI riser card by sliding it back into plac e. 8 Replace the back panel b y following the ins tructions in “Replacing the back panel ” on page 36 . Replacing the BIOS battery If the comp uter clock does not keep time or the ...
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www.gatewa y.com 51 6 Locate the old b attery on the system boa rd and note its orientation. Y ou will need to install the ne w batte ry the same way . 7 Push the battery release tab. The battery pops out o f the socket . 8 Make sure that the positiv e (+) side of the new batter y is facing up, then press the battery into the so cket until it snaps ...
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CHAPTER 4 : Upgrading Yo ur Computer 52 3 Remove the process or fan by following the i nstructions in “Replaci ng the processor fan” o n page 37 . 4 Loosen the four screws that secure the heat sink to the pr ocess or , the n rem ove t he h eat s ink. The sc rews ar e captive screws, so they w ill not fall out of the heat sink. 5 Disconnect the ...
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www.gatewa y.com 53 6 Remove the seven s crews that secur e the system board to the case. 7 Slide th e system boa rd to the right until it slide s free from the case, t hen remove it co mpletely from the c ase. 8 Slide th e new system bo ard into place, th en replace the seven screws you re moved previously . 9 Replace the heat sink and tighten the ...
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CHAPTER 4 : Upgrading Yo ur Computer 54 8512032.book Page 54 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 5 55 Maintaining Y our Computer • Setting up a mainte nance sche dule • Caring fo r your compu ter • Cleani ng your computer • Updating Windo ws • Using BigFix • Managing har d drive space • Scheduling main tenance tasks • Moving from you r old compu ter 8512032.book Page 55 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 5 : Maint aini ng Your Co mputer 56 Setting up a maintenance schedule Use the following table to set up a regular mainte nance schedule. Caring f or your computer T o extend the l ife of your computer: • Be careful not to bump or drop your computer , and do not put any objects on t op of it. The case, althoug h strong, is not made to supp ...
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www.gatewa y.com 57 • Avoid subjecting your computer to e xtreme temperature ch anges. The c ase can become bri ttle and eas y to break in c old t em per atur es and ca n mel t or warp i n hi gh te mper atures . Dam age d ue t o eit her extreme is not covered by your warranty . As a general rule, your comp uter is safest at tempe ratures that are ...
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CHAPTER 5 : Maint aini ng Your Co mputer 58 Cleaning the e xterior • Always turn off your comp uter and ot her peripheral devi ces b ef or e cle aning any comp onent s. • Use a damp, lint-free cloth to clean your compute r and other parts of your system. Do not use household abrasive or solvent c leaners bec ause they c an damage the finish on ...
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www.gatewa y.com 59 Cleaning the mou se If the mous e pointer begins moving errati cally across the computer s creen or becomes diffic ult to control precisel y , cleaning t he mouse will likely improve its accuracy . T o clean the mou se: • Wipe the bottom of the mouse with a damp, lint-free cloth. Cleaning opti cal discs Optical discs (CDs, DVD ...
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CHAPTER 5 : Maint aini ng Your Co mputer 60 For inf ormation on running Windows Update, see “Windows Update” in the online User Guide . Windows Update can also be controlled through the Windows Sec urity Ce nter . For more information, see “Protec ting Y our Computer” in t he online User Guide . Using BigFix BigFix monitors your compute r f ...
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www.gatewa y.com 61 Managing hard drive space Windows provides several util ities you can use to check hard drive space, delete unnec essary files, defragment files, and back up files. Checki ng har d drive s pace T o chec k har d dri ve spa ce: 1 Click ( Start ) then click Computer . The Com puter window opens. Shor tcut Start Ö Computer Ö right ...
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CHAPTER 5 : Maint aini ng Your Co mputer 62 2 Right-click the drive that you want to check for available file space, t hen click Properties . Drive space information appears. Deleting un necessary file s Delete unnecessary files, such as temporary files and files in the Recyc le Bi n, t o fr ee har d dr ive s pace. T o delete unneces sary files: 1 ...
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www.gatewa y.com 63 2 Click one o f the options: • My files only c leans only the folders for the currently logged in use r . • Files f rom all users on this computer cleans all fold ers . The Dis k Cl eanup dialog box op ens. 3 Click to sele ct the types of file s you want to delete, then click OK . The types of fi les you indica ted are delet ...
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CHAPTER 5 : Maint aini ng Your Co mputer 64 3 Click Check N ow , t hen cl ick Start . Your drive is che cked for errors. This proce ss may take se veral mi nutes. After Windows has finished checking the drive for errors, it provides a s ummary of the p roblems that it found. 4 Correct any problems that are found by following the on-screen instructi ...
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www.gatewa y.com 65 T o defragment the hard drive: 1 Disconnect your computer from the network. 2 Click ( Start ), All Progra ms , A ccessories , System T ools , then click Disk Defragmen ter . Th e Disk Defragmenter dialog box opens. 3 Click De fr agment now . This process may take hours to complete , depending on the size of the dr ive being defr ...
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CHAPTER 5 : Maint aini ng Your Co mputer 66 T o back up files: 1 Click ( Start ) then click Computer . The Com puter window opens. 2 Right-click the drive that you want to back up , click Properties , then click the To o l s tab. 3 Click Backup Now , then click Ru n a file backu p now . 4 Follow the on-screen instr uctions to sele ct a backup stora ...
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www.gatewa y.com 67 To s t a r t t h e Ta s k S c h e d u l e r : 1 Click ( Start ), All Progra ms , A ccessories , System T ools , then click Task S cheduler . The Ta s k S c h e d u l e r dialog box ope ns. 2 Click Create Basic Task f or basic tasks or click Create Ta s k for more complex t asks, then follow the on-screen instructions to finish s ...
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CHAPTER 5 : Maint aini ng Your Co mputer 68 T o move fi les an d set tings f rom y our old c omp uter: 1 If you want to transfer program settings to your new computer , ins tall those programs on the new comp uter before running Windows Easy T ransfer . Windows Easy T ransfer copies only the softw are’s settings, not the software itself , to the ...
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www.gatewa y.com 69 3 Double-cl ick the My Docum ents folder . T he My Documents window opens and displays many of your saved personal data files. 4 Copy your per sonal data files t o removable media o r to another computer on your network. Finding ot her files Use Windows Find or Search to locate other personal dat a files. For more information, s ...
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CHAPTER 5 : Maint aini ng Your Co mputer 70 8512032.book Page 70 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 6 71 T roubleshooting • Safety guidelin es • First step s • T rouble sho oting • Recoverin g your syst em • T elephone support 8512032.book Page 71 Tuesday, January 9, 2007 1:47 PM ...
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CHAPTER 6 : Troubleshooting 72 Safety guidelines While troubleshoot ing your compute r , follow these safety guidelines : First steps If you have problems with your computer , try t hese things first: • M a k e s u r e t h a t t h e p o w e r c o r d i s c o n n e c t e d t o y o u r computer and an AC outlet and that the AC outlet is supply ing ...
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www.gatewa y.com 73 • If you adde d or removed p eripheral de vices, review the installation procedures you performed and make sure that you followed each i nstruction. • If an e rror occu rs in a prog ram, see the p rogra m’s printed docu mentation or the onli ne help. T r oubleshooting T roubleshooting topi cs are listed in al phabetical or ...
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CHAPTER 6 : Troubleshooting 74 • Clean the disc. For more information, see “Cleani ng optical discs” on page 59 . • Restart your computer , then enter the BIOS Set up utility by pressing and holding F2 while your computer restarts. Make su re that the IDE co ntrollers are enabled. • Make sure that the dr ive is configured co rrectly by fo ...
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www.gatewa y.com 75 • DVDs an d DVD drive s contain re giona l co de s that help control DVD ti tle exports and help reduce illeg al disc distribution. T o be able to play a DVD, the disc’s regional c o d e a n d y o u r D V D d r i v e ’ s r e g i o n a l c o d e m u s t m a t c h . The regional code on your DVD drive is determined by your c ...
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Gateway Profile 6 - page 82
CHAPTER 6 : Troubleshooting 76 Y ou se e a “Disk is full” err or messa ge • Delete unnecessary files on the diskette. • T ry a different disket te. Occasionally d iskettes are flawed and cannot b e read by the diskette dr ive. • Run Erro r Che ck ing o n t he di sk ette . For m ore information, see “Checking the hard drive for errors” ...
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Gateway Profile 6 - page 83
www.gatewa y.com 77 The comput er does not recog nize an add-in E thernet ca rd • Shut down and restart your computer . • Make sure that you have installed the required software. For more information, see the documentation t h a t c a m e w i t h y o u r E t h e r n e t c a r d . • Reseat the card. For more information, about op ening your co ...
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Gateway Profile 6 - page 84
CHAPTER 6 : Troubleshooting 78 Hard drive Y ou see an “Insufficient disk space” error message • Delete unnecessary files from the har d drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnec essary files” on page 62 . • Empty th e Recycle Bin by ri ght-cli cking the Recyc le Bi n icon, th en clicki ...
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Gateway Profile 6 - page 85
www.gatewa y.com 79 Internet See als o “Modem (dial-up)” o n page 81 . Y ou cannot connect to t he Internet • If you are using a dial-up mode m, make sure that the modem cable is plugged into the modem jack and not the Ethernet networ k jack. See your setup poster to make sure that the connections have been made correctly . - OR - If you are ...
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Gateway Profile 6 - page 86
CHAPTER 6 : Troubleshooting 80 Connecting to a W eb site takes too long Many factors can affect Internet p erformance: • The conditi on of the t elephone line s in your residence or at your local te lephone service • The condition of the Internet compute rs to which you connect and the number of users accessing tho se computer s • The complex ...
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Gateway Profile 6 - page 87
www.gatewa y.com 81 Liquid spill ed in the ke yboard • If you spill ed liquid in the ke yboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside d own to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Me m or y c ard re ad er Driv ...
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Gateway Profile 6 - page 88
CHAPTER 6 : Troubleshooting 82 T o c heck the d iali ng pro per tie s: 1 Click ( Start ), then click Cont rol P ane l . The Control Panel w indow opens. 2 Click Hardware and Sound , then click Phone and Modem O ptions . The Phone an d Modem Op tions dialog box ope ns. 3 If this is the fir st time you have ac cessed this category , the Location I nf ...
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Gateway Profile 6 - page 89
www.gatewa y.com 83 Y ou cannot connect to t he Internet • The ISP m ay be having tech nical difficulties. Contact your ISP for technical support. • See if the m odem works with a different communications program. The problem may be with just one program. • Review the troubles hooting information under “Internet” on page 79 . Y our 56 K m ...
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Gateway Profile 6 - page 90
CHAPTER 6 : Troubleshooting 84 4 Click the Modems t a b, c l i ck y o u r m o d e m , t h e n c l i c k Properties . T he Modem Properties dial og box opens. 5 Click the Diag nost ic tab, then click Query Modem . If information about the modem appe ars, the modem passed diagnostics. If no modem information is available, a white screen appears w ith ...
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Gateway Profile 6 - page 91
www.gatewa y.com 85 The comput er is running but there is no picture • Adjust the brightness and co ntrast controls to the center pos ition. The color is not unif orm • Make sure that the monitor warms up f or at least 30 minute s befor e making a final judgment about color uniformity . • Make sure that: • Non-shiel ded speake rs are not pl ...
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Gateway Profile 6 - page 92
CHAPTER 6 : Troubleshooting 86 The mouse works erratically • If the mous e pointer begins moving errati cally across the computer d isplay or become s difficult to control precisely , cleaning the mouse will likely improve its accu racy . • Clean the mouse by wiping the bottom wit h a clean, damp cloth. Make sure that the optical sensor is clea ...
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Gateway Profile 6 - page 93
www.gatewa y.com 87 Printer The printer will not t urn on • Make sure that the printer is onli ne. Many printe rs have an online/offline butto n that you may need to press. • Make sure that the pow er cable is plugg ed into an AC power source. The printer is o n but will not print • Check the c able between the printer and your computer . Mak ...
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Gateway Profile 6 - page 94
CHAPTER 6 : Troubleshooting 88 3 Right-click the printer you w ant to use. If t he menu shows a check mark next to Use Printer O ffline , click Use Printer Offl ine to clear the chec k mark. • Wait until files have b een printed b efore sending additional files to the printer . • If you print large file s or many files at o ne time, you may wan ...
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Gateway Profile 6 - page 95
www.gatewa y.com 89 Recovering your system Most compute r problems can be s olved by followi ng the information in “T roubles hooting” on page 73 o r i n t h e technical support pag es at www . gate way .com . Problem-solving may also involv e re-installing some or all of the computer’s softw are (also called recovering or restoring your syst ...
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Gateway Profile 6 - page 96
CHAPTER 6 : Troubleshooting 90 Recovering pre-installe d software and drivers Y ou can perfo rm a pa rti al recov ery b y reco veri ng the soft ware and device driv ers that were pre-installe d at the factory . If you need to recover softw are that did not come pre-installe d on your system, you need to follow that softwar e’s installation instru ...
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Gateway Profile 6 - page 97
www.gatewa y.com 91 T o create di scs f o r recovering pre-installed software and drivers: 1 Click ( Star t ), Al l Pr ogram s , Gateway Recov ery Center , then click Gatewa y Recovery Center . The Gateway Recovery Center opens. 2 Click Applicatio ns and drivers e xternal me dia , then click Nex t . T he What woul d you like to do? dialog box opens ...
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Gateway Profile 6 - page 98
CHAPTER 6 : Troubleshooting 92 5 If you have enough blank di scs of the specified t ype, click I h ave e nough d iscs , then cl ick Nex t . If you do not have enough discs , choose a different disc type, or click Cancel . The disc recording begins. Label the discs as they are complete d. 6 If multiple discs are required, insert the additional bla n ...
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Gateway Profile 6 - page 99
www.gatewa y.com 93 2 T o recover s oftware that was pre-installe d, click Programs , then click Application reco very . - OR - T o reco ver dev ice dri vers that w ere pre-install ed, click Hardware , then click Dev ice driv er re cov ery . 3 Click the software or driver y ou want to recover , t hen click Next . 8512032.book Page 93 Tuesday, Janua ...
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Gateway Profile 6 - page 100
CHAPTER 6 : Troubleshooting 94 Recovering pre-installe d software and drivers using recovery discs If you created a multiple-disc s et of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not o ffer the software or driver you ne ed to recover , try another disc. T o re cover software and drivers using ...
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Gateway Profile 6 - page 101
www.gatewa y.com 95 T o recover pre-installed de vice driver s, click Device drive r rec over y , click the type of dr iver you want to recover , then clic k Next . 3 If the softw are or driver is not show n on the list, and you have a multiple-disc set of r ecovery discs, close Gateway Recovery Center and try anot her disc. Using Microsoft System ...
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Gateway Profile 6 - page 102
CHAPTER 6 : Troubleshooting 96 T o restore using M icrosoft S ystem Restor e: 1 Click ( Star t ), Contr ol Panel , System an d Mainte nance , then clic k Backup and Restore Center . The Bac kup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore , then click Next . The Choose a restore point dialog ...
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Gateway Profile 6 - page 103
www.gatewa y.com 97 3 Click the restore point you want, click Next , then click Finish . A confirmation message box appears. 4 Click Ye s . Y our syste m is restored using the restore point you specifie d. Manu ally crea ting a restore poi nt T o manually create a restore point : 1 Click ( Star t ), Control Panel , System and Mainte nance , then cl ...
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Gateway Profile 6 - page 104
CHAPTER 6 : Troubleshooting 98 3 Click Create . The Create a restore point dialog box opens. 4 T yp e a description for the r estore point (such as the date and time), then c lick Create . The restore po int is created. 5 Click OK . Recovering your system to its factory condition If your compute r’s problems are not solved by any of t he other re ...
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Gateway Profile 6 - page 105
www.gatewa y.com 99 2 Press the arr ow keys on your keyboard to select Repair Y our Computer , then press E NTER . Gateway System Recovery starts, and the Syste m Recovery Options dia log box opens. 3 Select a language and keyboard l ayout, then click Next . 4 Click the User name box to select a Windows user account, cl ick in the Password box and ...
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Gateway Profile 6 - page 106
CHAPTER 6 : Troubleshooting 100 4 After Windows i s completely re-installed, use your software and driver recovery di scs to recover your computer’ s pre-installed s oftware and device dr ivers. For instructions, se e “Rec overing pre-inst alled softwa re and drivers us ing recovery d iscs” on page 94 . T elephone support Befor e calling Gate ...
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Gateway Profile 6 - page 107
www.gatewa y.com 101 • H a v e y o u r c u s t o m e r I D , serial number , and order number available, along with a detailed d escription of your problem, includ ing the exact te xt of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow trouble ...
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Gateway Profile 6 - page 108
CHAPTER 6 : Troubleshooting 102 Te l e p h o n e n u m b e r s Gateway offers a wide rang e of customer service, Customer Care, and information service s. Automated troubleshootin g system Te l e p h o n e n u m b e r s Y ou ca n access the following services through your telephone to get answers to your questio ns: Serv ice desc ription How to rea ...
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Gateway Profile 6 - page 109
www.gatewa y.com 103 Self-h elp If you have how-to questions about using your Gateway-suppl ied hardware or software, see t he following resourc es: • The printed or online docume ntation that came wit h your hardwar e or software. In many cases, additional product information and online docume ntation for Gateway-supplied hardware can be found i ...
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Gateway Profile 6 - page 110
CHAPTER 6 : Troubleshooting 104 8512032.book Page 104 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 111
Appendix A 105 Legal Notices • Important safety information • Regulatory compliance statements • Envir onmental inform ation • Notices 8512032.book Page 105 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 112
Appendix A : Legal Noti ce s 106 Important safety inf ormation Y our Gate way sy stem is de sig ned and tes ted to mee t th e lat est stan dard s for sa fety of inf orma tion t echn olog y eq uipme nt. Ho we ver , to en sure sa fe use of th is p ro du ct, it is im porta nt that the safe ty instructi ons marke d on the product and in the document at ...
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Gateway Profile 6 - page 113
www.gatewa y.com 107 Care during use • D o n o t w a l k o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o n i t . • D o n o t s p i l l a n y t h i n g o n t h e s y s te m . T h e b e s t w a y to a v o i d s p i l l s i s t o a v o i d e a t i n g and drinki ng near your sy stem. • Some pr oducts have a replac eable C ...
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Gateway Profile 6 - page 114
Appendix A : Legal Noti ce s 108 Regulatory compliance statements United Stat es of Amer ica Federal Commu nicati ons Com mission (F CC) Unintentional emitter pe r FCC P art 15 This devi ce has been tes ted and found to comply with the limi ts for a Class B dig ital devic e, pursuant to Part 15 of the FCC rules . These limits are d esigned to provi ...
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Gateway Profile 6 - page 115
www.gatewa y.com 109 T elecommunications per Pa rt 68 of the Code of F ederal Regulations (CFR 47) (applicable to products fitted with USA modems) Y o ur modem complies wi th Part 68 of t he Code of Federal Regulations (CFR 47) rule s. On the computer or mode m card is a label that contai ns the FCC registrati on number and Ringer Equivalence Numbe ...
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Gateway Profile 6 - page 116
Appendix A : Legal Noti ce s 110 Bef ore in stall ing this equ ipment, users sho uld ma ke sure th at it is permi ssible to be connect ed to the facil ities of the local telec ommunicati ons company. T he equipm ent must also be insta lled u si ng a n ac ce p ta bl e m e t h o d o f c on ne c ti o n . I n s o m e c a se s , t h e i n si d e w ir i ...
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Gateway Profile 6 - page 117
www.gatewa y.com 111 Lightn ing p rotecti on Fo r add ed pro tectio n of any Gateway produc t du ring a li ghtning storm or w hen it is left unattend ed or unused for l ong peri ods of time, unpl ug t he product f rom the wall out let and disc onn ec t the an ten na o r cabl e sy st em. Power line s Do not l ocate th e ante nna near overhead light ...
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Gateway Profile 6 - page 118
Appendix A : Legal Noti ce s 112 Envir onmental inf ormation The product you have p urchased contai ns extract ed natural resources th at have bee n used in the manufacturi ng process. This product may contain substa nces known to be hazardous to the environment or to human health. T o prevent re leases of harmful s ub stan ces into th e enviro nme ...
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Gateway Profile 6 - page 119
www.gatewa y.com 113 T r ademark ac knowledgmen ts Gatew ay and the Blac k-and- White Spot D esign a re tra demarks or registered trad emarks o f Gateway , I nc. in the U.S. and other cou ntries. Intel , Intel Inside logo, an d Pentium ar e registered trad emar ks and MM X is a tradem ark of Intel Co rpor ation. Micr osof t, MS, MS -DOS, and W indo ...
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Gateway Profile 6 - page 120
Appendix A : Legal Noti ce s 114 8512032.book Page 114 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 121
115 A AC powe r connecto r 8 accessories safety precautions 107 activity indicators See indicators application butto ns 25 application key 24 , 25 arrow keys 24 , 25 audio audio in jack 14 center speaker jack 13 configuring jacks 30 front spe aker ja ck 13 headphone jack 13 line in jack 14 line out jack 13 microphone j ack 10 , 12 muting 28 rear sp ...
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Gateway Profile 6 - page 122
116 Index connections audio in 14 center speaker 13 digital c amera 10 , 12 , 31 digital vid eo camera 12 , 13 , 31 Ethernet 13 , 19 external audio 13 , 14 external s peakers 13 Firewire 12 , 13 , 31 fron t spe aker 13 headpho ne 13 i.Link 12 , 13 IEEE 1394 12 , 13 keybo ard 10 , 12 line in 13 , 14 line out 13 microphone 10 , 12 mode m 13 , 19 mous ...
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Gateway Profile 6 - page 123
117 www.gatewa y.com ergonomics 16 Error-check ing 63 Ethernet jack 13 Ethernet netw ork connecting 19 jack 19 expa nsio n card adding 47 repl aci ng 47 external audio j ack 13 , 14 F faxe s troublesh ooting 83 fil es backing up 65 deleting 62 opening 27 searching for 68 transferring 68 troublesh ooting 77 types 68 find ing files and fold ers 68 Fi ...
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Gateway Profile 6 - page 124
118 Index funct ion 23 , 25 Internet 23 mouse 26 navigation 23 , 25 numeric 24 , 25 sleep 25 Windows 24 , 25 L label Microsoft Certificate of Authenticity 3 pro duct 3 LCD panel cleaning 58 troublesh ooting 76 , 84 lights See indicators line in jack 13 , 14 line out jack 13 M maintenance backing up files 65 checking fo r drive erro rs 63 checking h ...
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Gateway Profile 6 - page 125
119 www.gatewa y.com Warranty 102 numeric key pad 24 , 25 indicator 24 , 25 O opening computer cas e 35 fil es 27 fold ers 27 pro gram s 27 shortcut menu 27 P Pad Lock indicator 24 , 25 parallel port 12 password 86 peri pher al dev ices 31 Plug and Play devices IEEE 1394 suppo rt for 31 USB su pport for 31 poin ter 26 movin g 27 por ts See connecti ...
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Gateway Profile 6 - page 126
120 Index accessing 27 shortcuts opening menu 27 shut ting down comput er 21 , 22 side panel remo ving 35 repl aci ng 35 sleep button 25 sound adjusting 28 controls 28 muting 28 speaker jack 13 speakers configuring 30 Standby mode 7 starting computer 7 , 20 pro gram s 27 static electricity 34 surge protector 18 system battery repl aci ng 50 system ...
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Gateway Profile 6 - page 127
121 www.gatewa y.com USB port 10 , 12 , 31 V volume adjusting 28 adjusting modem 84 controls 28 muting 28 troublesh ooting 88 W Wind ows ke y 24 , 25 Wind ows Produc t Key Code 3 Windows Up date 59 wire d Etherne t troublesh ooting 76 working safely 16 Z Zip drive 65 8512032.book Page 121 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 128
122 Index 8512032.book Page 122 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 129
8512032.book Page 123 T uesday, January 9, 2 007 1:47 PM ...
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Gateway Profile 6 - page 130
MAN PFL6 HW REF V R0 1/07 8512032.book Page 124 T uesday, January 9, 2 007 1:47 PM ...
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