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Manual ZyXEL Communications X6004

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    www .zyxel.com X6004 IP PBX User ’ s Guide Ve r s i o n 1 9/2007 Edition 1 ...

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    ...

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    About This User's Guide X6004 User’s Guide 3 About This User's Guide Intended Audience This manual is intended for people who want to configure the X6004 using the web configurator . Y ou should have at leas t a basic knowledge of TCP/IP networking concepts and topology . Related Document ation • Quick Start Guide The Quick S tart Gui ...

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    Document Conventions X6004 User’s Guide 4 Document Conventions W arnings and Notes These are how warnings and notes are shown in this User ’ s Guide. 1 W arnings tell you about things that could harm you or your device. " Notes tell you other important informati on (for example, other things you may need to configure or helpful tip s) or r ...

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    Document Conventions X6004 User’s Guide 5 Icons Used in Figures Figures in this User ’ s Guide may use the follo wing generic icons. The X6004 icon is not an exact representation of your device. The X6004 Computer Notebook computer Server DSLAM Firewall T ele phone Switch Router ...

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    Safety Warnings X6004 User’s Guide 6 Safety Warnings 1 For your safety , be sure to read and follow all warni ng notices and instructions. • Do NOT use this product near water , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids. • Do NOT store thin gs on the device. ? ...

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    Safety Warnings X6004 User’s Guide 7 This product is recyclable . Dispose of it properly . ...

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    Safety Warnings X6004 User’s Guide 8 ...

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    Contents Overview X6004 User’s Guide 9 Contents Overview Introduction and T utorials .................................................................................. .................. .3 1 Getting to Know Y our X6004 ........................... ............. ................ ............. ................ ............. .. .3 3 How It Works ... ...

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    Contents Overview X6004 User’s Guide 10 myZyXEL.com ................ ............. ................ ............. ............. ................ ............. ............. .. ...... 259 Web Port al and IVR ........................................................................ .................................... .. 263 Web Portal ............. ...

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    Table of Contents X6004 User’s Guide 11 Table of Contents About This User's Guide ........................................... ............................................................. .. 3 Document Conventions.................................................................. ......................................... .4 Safety Warnings .. ...

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    Table of Contents X6004 User’s Guide 12 3.1.4 Auto Provisioning ........ ............. ................ ............. ............. ................ ............. .......... 46 3.2 Making PSTN Calls ......... ............. ................ ............. ................ ............. ............. ............ .... 49 3.2.1 Connecting to PSTN ... ...

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    Table of Contents X6004 User’s Guide 13 6.1 Network Deployment Ov erview .... ............. ... ...... ............. ................ ............. ............. .......... 85 6.2 LAN Configuration .......................... ............. ............. ................ ............. ................ ....... ...... 86 6.3 WAN Configuration .. .... ...

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    Table of Contents X6004 User’s Guide 14 9.1.3 DSCP and Per-Hop Behavior .... ............. ................ ............. ................ ............. ........ 1 08 9.2 QoS Settings ......................... ............. ............. ................ ............. ............. ................ . ....... 108 Chapter 10 V oice Mail ........... ...

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    Table of Contents X6004 User’s Guide 15 14.3.1 Add Multiple SIP Peers ....... ............. ............. ................ ............. ............. ............. . 131 14.3.2 Add a SIP Extension . ................ ............. ................. ............ ................. ................ . 133 14.3.3 Configure SIP Extensions ...... ...... ...

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    Table of Contents X6004 User’s Guide 16 18.3.1 Add/Edit FXO T runk .................. ....... ...... ............. ............. ............. ................ ........ 165 18.3.2 Configure an FXO Trunk ..................... ............. ............. ............. ................ ........... 165 18.3.3 Auto-Attendant for Incomi ng Calls ...... ...

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    Table of Contents X6004 User’s Guide 17 22.2 Emergency Call Overview ......................... ............. ................ ............. ................ ........... 198 22.2.1 Emergency Call Configur ation ... ............. ................. ............ ............. ................ ..... 1 98 22.3 Conference Calling Overview ..... ........ ...

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    Table of Contents X6004 User’s Guide 18 26.1 System Log Overview ............... ................ ............. ................ ............. ................ ........... 229 26.2 View Log ........... ................ ............. ............. ............. ................ ............. ............. ..... ......... 230 26.2.1 Filter Log Resu ...

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    Table of Contents X6004 User’s Guide 19 31.1 myZyXEL.com Overview .... ................ ............. ................. ............ ................. ............ ..... 259 31.1.1 Subscription Se rvices Available on the X6004 ............... ................ ............. ........... 259 31.2 Registration ................ ............. ......... ...

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    Table of Contents X6004 User’s Guide 20 Index....................................................... ................................................................... ............. 327 ...

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    List of Figures X6004 User’s Guide 21 List of Figures Figure 1 IP PBX Example ..... ................................................ ................. ................................ ...... .......... 33 Figure 2 SIP Devices and the X6004 ................ ... ................ ............. ............. ............. ............. .... ......... ...

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    List of Figure s X6004 User’s Guide 22 Figure 39 Network Connection to ITSP .... .......... ... ............. ............. ................ ............. ............. ..... ........ 56 Figure 40 Configuration > PBX > Outbound Line M anagement > Outbound Line Group ................... ... 56 Figure 41 Add SIP Trunk ....... ............. ...

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    List of Figures X6004 User’s Guide 23 Figure 82 SIP Devices and the X6004 .............. ................ ................ ................ ............. ............... ........ 95 Figure 83 Configuration > PBX > Se rver Configuration > SIP Server > Global Set ..... ................... ....... 96 Figure 84 Configuration > PBX > ...

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    List of Figure s X6004 User’s Guide 24 Figure 125 Add/Edit Page Group ....................... ...... ............. ............. ............. ................ ............ ........ . 148 Figure 126 Add/Edit Hunt Group ........ ............. ............. ................ ............. ............. ............. ....... .......... 149 Figure 127 ...

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    List of Figures X6004 User’s Guide 25 Figure 167 LCR Components Example ............. ................ ................ ............. ................ ................ .. ... 186 Figure 168 Configuration > PBX > Outbound Line Management > LCR ............ .......................... ........ 186 Figure 169 LCR Configuration .............. ...

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    List of Figure s X6004 User’s Guide 26 Figure 210 Report > LOGS > CDR > CDR Query ................. ............. ................ ............. ................ ..... 242 Figure 21 1 Report > LOG S > CDR > CDR Query > Report ...................... ................ ................ ........... 244 Figure 212 Maintenance > ...

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    List of Tables X6004 User’s Guide 27 List of Tables T able 1 LEDs ..... ................ ............. ............. ................ ............. ................ ............. ........ .............. .......... 36 T able 2 Tutorials Overview ................... ............. ................ ............. ................ ............. ....... ...

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    List of Tables X6004 User’s Guide 28 T able 39 Authority Group Configuration ......... ... ...... ................. ............. ............ ............. ............. . ....... 130 T able 40 Add Multiple SIP Extensions ............ ................ ............. ................ ............. ................ ... ........ 131 T able 41 Add a ...

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    List of Tables X6004 User’s Guide 29 T able 81 Configuration > PBX > Group Management > Advanced ................ ................ ................ ..... 196 T able 82 Call Servic es Summary ....................... ............. ................ ............. ................ .............. ..... ..... 197 T able 83 Emergency Call Config ...

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    List of Tables X6004 User’s Guide 30 T able 124 Maintenance > License C ontrol > Service ........ ................ ................ ................. ................ . 26 1 T able 125 Maintenance > License C ontrol > Service ........ ................ ................ ................. ................ . 26 2 T able 126 Peer Info. ... ...

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    31 P ART I Introduction and Tu t o r i a l s Getting to Know Y our X6004 (33) How It W orks (37) T utorials (41) Phone User Tutorial (65) ...

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    32 ...

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    X6004 User’s Guide 33 C HAPTER 1 Getting to Know Your X6004 This chapter introduces the main feat ures an d applications of the X6004. 1.1 Introduction An IP PBX is a telephone exchange device located at a company site which allow s an organization to set up and control calls. IP stan ds for Internet Protoc ol, and PBX stands for Private Branch E ...

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    Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 34 1.1.1 V oice over Internet Pr otocol (V oIP) Implement ation The X6004 uses SIP (Session Initiation Protocol) to communicate with other SIP devices. SIP is an internationally-recognized standard for implementing V oice over Internet Protocol (V oIP). The following figure shows SIP de vice ...

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    Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 35 • Import an LDAP-based (Lightweight Director y Access Protocol) contact list to serve as the phonebook fo r the IP phones on your network. • Set up the X6004 to send users email notifications or complete voice messages as attachments when they receive voicema il. 1.1.3 Scalable Design ...

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    Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 36 • W rite down the administrator password and put it in a safe place. • Back up the co nfiguration (and make sure you know how to restore it). Restoring an earlier working co nfiguration may be useful if the device becomes un stable or even crashes. If you for get your password, you w ...

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    X6004 User’s Guide 37 C HAPTER 2 How It Works This chapter is an overview of different logical components and how th ey work together to route calls on the X6004. 2.1 Call Routing The two main function s of any IP-PBX are rou ting internal calls and handling calls to and from the outside world. The following sections explain how the se functions ...

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    Chapter 2 How It Work s X6004 User’s Guide 38 • FXO (Foreign Exchange Office) T runk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X6004. The telephone cables lead to the PSTN (Public Switched T elephone Ne twork), or in other words your traditional (non-V oIP) telephone compa ...

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    Chapter 2 How It Works X6004 User’s Guide 39 2.2 Internal Call Routing Internal call routing refers to calls between extensions on the X6004. P e ople simply dial the extension they want to call. The X6004 c hecks to see if the number dialed is an existing extension and forwards the call to that extensi on. The X6004 by defau lt allows people wit ...

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    Chapter 2 How It Work s X6004 User’s Guide 40 Figure 8 Outbound Call Routing - Advanced The configuration requirement for setting up outbound call routing ar e: 1 Create an authority group. 2 Create extensions in the authority group. 3 Create an outbound line group. 4 Create LCRs and ad d outbound lin e groups to them . 5 Associate LCRs to author ...

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    X6004 User’s Guide 41 C HAPTER 3 Tutorials This chapter provides so me examples of using the web configurator to set up and use the X6004. Specifically , the tutorials will show you how to set up the X6004 for a telephone network as shown in the follo wing figure. Figure 9 T utorial Overview The tutorials include: T able 2 Tutorials Overview T UT ...

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    Chapter 3 Tutorials X6004 User’s Guide 42 " This chapter assumes that you have alre ady configured your network settings. See the Network Wizard section in the QSG or Chapter 6 on page 85 for more information. 3.1 Making Internal Calls This tutorial sets up the intern al telephone extensions on your network. At the end of t h is tutorial you ...

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    Chapter 3 Tutorials X6004 User’s Guide 43 2 Click the Add icon to open the following scr een. Enter the name of the group ( Basic in this example) and click Ad d . The Machine ID field is a name automa tically assigned to the X6004. Figure 12 Add/Edit Authority Group 3 The new authority group displays in th e following screen. Now you will add SI ...

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    Chapter 3 Tutorials X6004 User’s Guide 44 Prefix value is 11 and the Postfix value is 99 . The SIP username for extension 1001 is 1001 and the SIP password for this extension is 1 1 100199 . Y ou do not need to config ure the Pr efix and Postfix values as long as the SIP password length is at least four digits long. Click Apply and wait for the X ...

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    Chapter 3 Tutorials X6004 User’s Guide 45 The extens ion number serves as the password the user uses to log into the X6004 to configure his extension ’ s call forwarding, call blocking, ph onebook, voice mail, and other settings. See Chapter 32 on page 2 65 for more information. 8 If the IP phone is from ZyXEL and supports auto provisioning, us ...

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    Chapter 3 Tutorials X6004 User’s Guide 46 Figure 18 Example IP Phone SIP Registration Scr een Complete the SIP registration for all the IP phon es on your network. When all the phones are registered, you can make internal calls by di aling the extension number assigned to each phone. 3.1.4 Auto Provisioning A ZyXEL IP phone that su pports auto pr ...

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    Chapter 3 Tutorials X6004 User’s Guide 47 Figure 19 Auto Provisioning After you configure the SIP extensions (se e Section 3.1.1 on page 42 ) and make your network connections (see Figu re 17 on page 45 ), use the following directions to map each SIP extension to the appropriate SIP device. Y ou need the MAC address of each SIP device (or the ser ...

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    Chapter 3 Tutorials X6004 User’s Guide 48 Figure 21 Configuration > PBX > Server Config uration > Auto Provision > Edit 3 The serial number of the soft phone that is to use the SI P extension displays in the summary screen. Figure 22 Configuration > PBX > Server C onfiguration > Au to Provision 4 Repeat these steps to map eac ...

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    Chapter 3 Tutorials X6004 User’s Guide 49 3.2 Making PSTN Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to PSTN - configuring the outbound line group (connection settings) from the FXO interface card to the PSTN. • Dialing Rule for PSTN - creating a rule whi ...

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    Chapter 3 Tutorials X6004 User’s Guide 50 Procedure: 1 In the web configurator , click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the fo llowing screen. Figure 25 Configuration > PBX > Outb ound Line Management > Outbound Line Group 2 Click the Add icon in the FXO T runk section to open the foll ...

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    Chapter 3 Tutorials X6004 User’s Guide 51 4 The following screen displays. Select the FX O interfaces that you want to add to this outbound line gr oup and click the Right icon to move th em to the Used Interface column. Click Apply w hen you are do ne. Figure 28 FXO Connection Configurati on 5 The Outbound Line Gr oup screen displays again. Clic ...

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    Chapter 3 Tutorials X6004 User’s Guide 52 3.2.2 Dialing Rule for PSTN The following sections show yo u how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outsid e line the X6004 should use to complete outbound calls. In our example we want to use the PSTN1 outbound line group to complete ...

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    Chapter 3 Tutorials X6004 User’s Guide 53 Figure 33 local_call LCR 3 The Dial Condition screen appears as shown. •T y p e 0 followed by a period ( . ) in the Dial Condition fi eld. This means that this LCR will be used when callers dial any number that begins with a 0 . The period ( . ) is a wildcard char acter , meaning anything can follow the ...

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    Chapter 3 Tutorials X6004 User’s Guide 54 3.2.3 LCR to Author ity Group Assignment The Gr oup Management screen allows you to give an au thority group (and the extensions in that group) the right to use an LCR (outbound dial condition). In our example, we give the authority group Basic the right to call out using the LCR local_call . Procedure: 1 ...

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    Chapter 3 Tutorials X6004 User’s Guide 55 Figure 37 Outbound C alls via PSTN 3.3 Making ITSP Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to ITSP - configuring the outb ound line group (conn ection settings) from the X6004 to the ITSP . • Dialing Rule for I ...

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    Chapter 3 Tutorials X6004 User’s Guide 56 Figure 39 Network Conne ction to ITSP The following table describes our sample accoun t information as provided by the ITSP: Procedure: 1 In the web configurator , click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the fo llowing screen. Figure 40 Configuration > ...

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    Chapter 3 Tutorials X6004 User’s Guide 57 Figure 41 Add SIP T runk 3 The new outbound line group displays in th e following screen. Now y ou will configure the connection to your ITSP . Click the outbound line group’ s Advanced icon. Figure 42 Configuration > PBX > Outb ound Line Management > Outbound Line Group 4 The following screen ...

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    Chapter 3 Tutorials X6004 User’s Guide 58 Figure 43 SIP Connection Configuration 5 The Outbound Line Gr oup screen displays again. Click the Auto-Attendant icon in the SIP T runk section of the screen. Figure 44 Configuration > PBX > Outb ound Line Management > Outbound Line Group 6 Make sure the Default AA option is selected ( FA X is u ...

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    Chapter 3 Tutorials X6004 User’s Guide 59 Figure 45 Confirm AA Setting 7 People from the outside world can now call the X6004 using th e numbers provided by your ITSP . The Default AA prompts the callers to dial th e extension they would like to reach. See Section 3.3.2 on page 59 for information on how to s et up a dialing rule so that the exten ...

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    Chapter 3 Tutorials X6004 User’s Guide 60 2 Click the Edit icon in the long_distance_call section to open the following screen. Select the outbound line grou p from the pool co lumn that you want to add to this LCR (in our example this is IPPBX_001:ITSP1 as configured in Section 3.3.1 on page 55 ), then click the Right icon to move it to the Sele ...

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    Chapter 3 Tutorials X6004 User’s Guide 61 Figure 49 Dial Condition for long_distance_call LCR 4 Y ou are done config uring the LCR. However , before it ca n be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group. 3.3.3 LCR to Author ity Group Assignment The Gr oup Management screen allo ...

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    Chapter 3 Tutorials X6004 User’s Guide 62 Figure 51 LCR to Authority Group Assignment 3 Y ou can no w use the telephon es that are part of the Basic authority group to make long distance calls using the ITSP connection. The following figure summarizes the outbound call process for this example. Figure 52 Outbound Calls via ITSP 3.4 Using Call Fea ...

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    Chapter 3 Tutorials X6004 User’s Guide 63 Figure 53 Configuration > PBX > Server Configuration > SIP Server > Feature Code 3.4.2 Using the V oicemail Feature The voicemail feature c ode as assigned in Sectio n 3.4.1 on page 62 is ** . Users can dial ** followed by their extension number to access their voicemail. For example, a caller ...

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    Chapter 3 Tutorials X6004 User’s Guide 64 ...

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    X6004 User’s Guide 65 C HAPTER 4 Phone User Tutorial 4.1 Using Y our W e b Port al Every phone use r has a personal web portal on the X600 4. Y ou ca n log in and make changes to your account setup, and IP phone users also use the web phone. Th e web phone is just like the telephone you usually use to make calls from this extension; you can call ...

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    Chapter 4 Phone User Tutorial X6004 User’s Guide 66 " Don’t forget the “s” in “http s://” - this “s” indicates a secure IP address, which means that communication between your computer and the X6004 (including your phone calls) ca nnot be intercepted by anyone else. The following screen displays. Figure 56 T utorial: Log In Ent ...

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    Chapter 4 Phone User Tutoria l X6004 User’s Guide 67 " The SIP Auth Password field does not display if you connect to the X6004 using a regular anal og telephone system. Figure 58 T utorial: Changing Security In formation •E n t e r t h e n e w SIP Auth Password in the field on the left, and enter it again in the field on the right. Click ...

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    Chapter 4 Phone User Tutorial X6004 User’s Guide 68 Figure 60 T utorial: Configuring Call S ettings The following table shows the example cal l setting information. Y ou can al so use this t a ble to make a note of the call settings you want to co nfigure, if you like. T ake the following steps to configure this screen. 1 Office Hours : Ensure th ...

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    Chapter 4 Phone User Tutoria l X6004 User’s Guide 69 In the Tim e field, use the drop-down lists to enter 09 : 00 ~ 17 : 30 . 2 Do Not Disturb : Ensure that Disable is selected. Y ou can turn this on later if you want. 3 White List : Click the White List button. In the screen that displays, enter each phone number in the Number field and click Ad ...

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    Chapter 4 Phone User Tutorial X6004 User’s Guide 70 6 Block Calls With out Caller ID : Ensure that Disable is selected. 7 Click Apply . Y our call settings are successfully configured! 4.1.5 Setting Up V oicemail Next, you can set up your voicemail inbox to automatically send your received messages as audio files to your email inbox. It is recomm ...

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    Chapter 4 Phone User Tutoria l X6004 User’s Guide 71 Figure 66 T utorial: Web Phone T ab If a screen similar to the following displays, click Ye s . Figure 67 T utorial: Security Pop-Up The following screen displays. Figure 68 T utorial: The Web Phone " Make sure you have a headset (or speaker s and a microphone) connected to your computer , ...

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    Chapter 4 Phone User Tutorial X6004 User’s Guide 72 The following table describes how to use th e web phone to perform some basic phone functions. T able 7 Tutorial: Basic Web Phone Call Features FEA TURE PR OCEDURE Dial a number Click each numeral using the mouse pointe r . The number displays on the screen. Use the “Clear” ( ) button to del ...

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    73 P ART II W eb Configurator & Network Setup The W eb Configurator (75) Network Deployment (85) ...

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    74 ...

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    X6004 User’s Guide 75 C HAPTER 5 The Web Configurator This section introduces the con figuration and functions of the web config urator . 5.1 Introduction The web configurat or is an HTML-based m anageme nt interface that allows easy X6004 setup and management via an Internet browser . Use Internet Exp lorer 6.0 and later or Nets cape Navigator 7 ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 76 Figure 69 Web Configura t or: Login 4 A screen opens up promp ting you to change the default user name and p assword. Change the default password, note it do wn and put it in a safe place. Click Apply to go to the status screen of the web configurator . " The first time you log in to the X ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 77 5.3 The System Screen The System screen is the first screen that displa ys when you access the web configurator . The following figure shows the navigating compon ents of the web configurator screen. Figure 70 Web Configu r ator Home Screen (System) A - The navigation buttons lin k you to confi ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 78 5.3.1 The Navigation Panel Go to individual featur e configuration screens via the navigation bu ttons. The following table shows you the submenus (navigation panels ) associ ated with each navigation button. The following table describes the links in the navigation panels. T able 8 Navigation ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 79 5.4 Dashboard - System Information The Dashboard screen contains system information ab out the X6004. It is also a graphical representation of the X6004 and any ZyS ta c k members (if configured). Click the Dashboard button in any of the web configurator screens to view the scre en as shown. In ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 80 Figure 71 Dashboard Each field is described in the following table. T able 10 Dashboard LABEL DESCRIPTION Refresh Interval Select how often you w ant to update the i nformation in the Dashboard screen an d click Refresh N ow to apply your setti ng. Y ou can also click Refr esh Now to update the ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 81 S tatus This field displays: On - If the X6004 is powered on. Off - If this X6004 is not receiving power. Backup By Displays the IP address of the X6004 that serves as the backup IPPBX for this X6004 (only applicable in a ZySt a ck configuration). F/W V ersion Thi s field displays the firmware ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 82 5.5 Saving Y our Configuration When you are done modifying th e settings in a screen, click Ap ply to save your changes. 5.6 Icons in the W eb Configurator The following table describes th e icons used in the configuration screens of the X6004. # This field displays the index number of the X600 ...

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    Chapter 5 The Web Configurator X6004 User’s Guide 83 5.7 Resetting the X6004 If you forget the administrator password, you will need to reset the X6004 back to the factory defaults. Use the RESET button on the front panel of the X6004 to rese t the X6004 back to facto ry defaults. Press and hold the RESET button for 10 seconds. The X6004 will rel ...

  • ZyXEL Communications X6004 - page 84

    Chapter 5 The Web Configurator X6004 User’s Guide 84 Figure 73 Web Configu r ator: Logout Link 5.10 Help The web configur ator ’ s online help ha s descriptions of indi vidual screens and some supplementary information. Click the Help ( ) link from a web configurator screen to view an online help description of that screen. ...

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    X6004 User’s Guide 85 C HAPTER 6 Network Deployment This chapter shows you h o w to deploy the X6004 on yo ur network. 6.1 Network Deployment Overview The following diagram shows a sample network deployment of the X6004. The W A N port is connected to a DMZ interface on the defau lt gateway router . The X6004 uses the W AN interface to connect to ...

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    Chapter 6 Netwo rk Deployment X6004 User’s Guide 86 6.2 LAN Configuration Use this screen to set up the LAN IP address of the X6004. T o acc ess this screen, click Configuration > Network > LAN . Figure 75 Configuration > Network > LAN Each field is described in the following table. 6.3 W AN Configuration Y ou can configure your conne ...

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    Chapter 6 Network Deployme nt X6004 User’s Guide 87 Figure 76 Configuration > Network > W AN Each field is described in the following table. 6.4 DDNS (Dynamic DNS) Dynamic DNS allows you to map your current dynamic IP address with one or many dynamic DNS services so that anyone can contact you. SIP IP phones can a ccess the SIP server on th ...

  • ZyXEL Communications X6004 - page 88

    Chapter 6 Netwo rk Deployment X6004 User’s Guide 88 6.4.1 DYNDNS Wildcard Enabling the wi ldcard feature for your host causes *.yourhost.dyndn s.org to be aliased to the same IP address as yourho st.dyndns.org. This feature is u s eful if you want to be able to use, for example, www .yourhos t.dyndns.org and still reach your hostname. If you have ...

  • ZyXEL Communications X6004 - page 89

    Chapter 6 Network Deployme nt X6004 User’s Guide 89 6.5 NTP (Network T ime Protocol) Configuration Use this screen to configure time settings on the X6004. T o access this screen, click Configuration > Network > NTP . Figure 78 Configuration > Network > NTP Each field is described in the following table. T able 15 Configuration > N ...

  • ZyXEL Communications X6004 - page 90

    Chapter 6 Netwo rk Deployment X6004 User’s Guide 90 6.6 St atic Route Overview In a subnetted LAN environment the X6004 is typically connect ed to a router . The router specifies the subnet to whic h the X6004 is directly connected and the X6004 has no knowledge of the subnets beyond. Fo r instance, the X6004 knows about the IP phones in subnet N ...

  • ZyXEL Communications X6004 - page 91

    Chapter 6 Network Deployme nt X6004 User’s Guide 91 The following table describes the labels in this screen. 6.6.2 Add a St atic Route Click the Add icon in the Configuration > Network > S tatic Route screen. The scree n shown next appears. Use this screen to confi gure the required informa tion for a static route. Figure 81 Configuration & ...

  • ZyXEL Communications X6004 - page 92

    Chapter 6 Netwo rk Deployment X6004 User’s Guide 92 ...

  • ZyXEL Communications X6004 - page 93

    93 P ART III IP PBX SIP Server (95) Auto Provision (103) QoS (107) V oice Mail (1 11) Phonebook (113 ) DSP Management (1 19) Office Hours (123) Authority Group (12 5) Ring Group (145) Pickup Group (1 55) Call Access Code (159) Outbound Line Gro up (163) Auto-Attendant (175) LCR (185) Group Management (191) Call Services (197) ZyStack (207) ...

  • ZyXEL Communications X6004 - page 94

    94 ...

  • ZyXEL Communications X6004 - page 95

    X6004 User’s Guide 95 C HAPTER 7 SIP Server This chapter shows you h o w to set up your SIP se rver se ttings on the X6004. It also covers parameters for FXO/FXS ch annels, call blocking settings and feature codes. 7.1 SIP Server Overview The following diagram shows SIP devices comm unicating with the X6004. In SIP some devices act as clients a n ...

  • ZyXEL Communications X6004 - page 96

    Chapter 7 SIP Server X6004 User’s Guide 96 7.2 SIP Server Global Settings Use this screen to set up the SIP server settings on the X6004. SIP clients, such as the IP phones on yo ur network, must enter this info rmation when registerin g with the X6004. T o access this screen, click Configuration > PBX > Server Configuration > SIP Server ...

  • ZyXEL Communications X6004 - page 97

    Chapter 7 SIP Server X6004 User’s Guide 97 7.3 FXO Channel An FXO channel is a connectio n from the X6004 to a traditio nal PBX (for example a PSTN connection) via one of the FX O ports installed on the X6004. After you install the FXO interface card on the X6004 (see the Quick St art Guide), you must configure how the X6004 adjusts the signal vo ...

  • ZyXEL Communications X6004 - page 98

    Chapter 7 SIP Server X6004 User’s Guide 98 7.3.2 Configure FXS Settings Use this screen to configure se ttings for the analog phones connected to the X6004. T o access this screen, click Configuration > PBX > Server Configuration > SIP Server > FXS . Figure 85 Configuration > PBX > Server Conf iguration > SIP Server > FXS ...

  • ZyXEL Communications X6004 - page 99

    Chapter 7 SIP Server X6004 User’s Guide 99 7.4 Call Blocking Use this screen to have the X6 004 not accept incoming calls from specific phone numbers or calls without caller ID. Click Configuration > PBX > Serv er Configuration > SIP Server > Call Block to view the screen as shown next. Figure 86 Configuration > PBX > Server Con ...

  • ZyXEL Communications X6004 - page 100

    Chapter 7 SIP Server X6004 User’s Guide 100 Y ou can also use the letters N , Z and X to represent numbers you want to block. The letter “ N ” represents any digit from 0-9, Z any digit from 1- 9 and X any digit from 2-9. For example, enter 023NNNNNN to block any 9 digit nu mber that starts with 023 from calling the extensions configured on t ...

  • ZyXEL Communications X6004 - page 101

    Chapter 7 SIP Server X6004 User’s Guide 101 Figure 88 Configuration > PBX > Server Configuration > SIP Server > Feature Code The following table describes the labels in this screen. T able 23 Configuration > PBX > Server Configur ation > SIP Server > Feature Code LABEL DESCRIPTION Featur e code setting The codes you enter ...

  • ZyXEL Communications X6004 - page 102

    Chapter 7 SIP Server X6004 User’s Guide 102 Direct Pickup Enter the code used to pick up calls for your extension from a di fferent extension. DND On Enter the code used to turn the Do Not Disturb feature on for this extension . DND Off Enter the code used to turn the Do Not Disturb feature o ff for this extension. DND IVR Enter the code used to ...

  • ZyXEL Communications X6004 - page 103

    X6004 User’s Guide 103 C HAPTER 8 Auto Provision This chapter shows you how to set up auto prov isioning for the SIP clients of the X6004. 8.1 Auto Provisioning Overview Auto provisioning allows admi nistrators to configure V oIP related settings on ZyXEL ’ s SIP clients from a central location. Y ou can set up and maintain a configura tion fil ...

  • ZyXEL Communications X6004 - page 104

    Chapter 8 Auto Pro vision X6004 User’s Guide 104 for auto provisioning with the X6004. See the documentation that came with your ZyXEL device for information on how to do this. 8.1.2 How Auto Provisioning Wo rks When a ZyXEL device is configured for auto provisioning, it attempts to find an auto provisioning serv er on its network. ZyXEL devices ...

  • ZyXEL Communications X6004 - page 105

    Chapter 8 Auto Provision X6004 User’s Guide 105 Each field is described in the following table. 8.2.1 Auto Provision Edit Settings Use this screen to set up the auto provisioni ng settings for an exte nsion on the X6004 and associate it with a ZyXEL device on your network. T o access this screen, click Configuration > PBX > Server Configura ...

  • ZyXEL Communications X6004 - page 106

    Chapter 8 Auto Pro vision X6004 User’s Guide 106 8.2.2 Auto Provision V iew SPTGEN Use this screen to view the configuration file (SP TGEN) file for a specific extension. T o access this screen, click Configuration > PBX > Server Configuration > Auto Provision and click the Advance d icon next to the extension for wh ich you want to view ...

  • ZyXEL Communications X6004 - page 107

    X6004 User’s Guide 107 C HAPTER 9 QoS This chapter shows you how to configure Quality of Service (QoS) settings on the X6004. 9.1 QoS Overview Quality of Service (QoS) refers to both a networ k's ability to deliver data with minimum delay , and the networking methods used to control th e use of bandwidth. W ithout QoS, all traffic data is eq ...

  • ZyXEL Communications X6004 - page 108

    Chapter 9 QoS X6004 User’s Guide 108 " It is recommended to use the Minimize Delay class for V oIP traffic. 9.1.2 DiffServ DiffServ (Dif ferentia ted Services) is a class of service (CoS) model that marks packets (based on the application types and traffic flow) so th at they receive specific per -hop treatment at DiffServ-compliant network ...

  • ZyXEL Communications X6004 - page 109

    Chapter 9 QoS X6004 User’s Guide 109 Figure 92 Configuration > PBX > Serv er Configuration > QoS Each field is described in the following table. T able 26 Configuration > PBX > Serv er Configuration > QoS LABEL DESCRIPTION QoS Select the QoS method you want to use to mark outgoing frames on the X6004 . Y ou can choose: • TOS a ...

  • ZyXEL Communications X6004 - page 110

    Chapter 9 QoS X6004 User’s Guide 11 0 ...

  • ZyXEL Communications X6004 - page 111

    X6004 User’s Guide 111 C HAPTER 10 Voice Mail This chapter shows you how to set up auto prov isioning for the SIP clients of the X6004. 10.1 V oice Mail Overview V oice mail messages on the X6004 are stored on the built-in flash memory of the X6004. T o ensure that one user does not utilize a disproportionate amount of voice mail capacity , you c ...

  • ZyXEL Communications X6004 - page 112

    Chapter 10 Voice Ma il X6004 User’s Guide 11 2 Figure 93 Configuration > PBX > Server Configuration > V oice Mail Each field is described in the following table. T able 27 Configuration > PBX > Server Configuration > V oice Mail LABEL DESCRIPTION V oice Mail Management Per call Max Length S pecify the maximum number of seconds f ...

  • ZyXEL Communications X6004 - page 113

    X6004 User’s Guide 11 3 C HAPTER 11 Phonebook This chapter shows you h o w to set up a pho nebook for the X6004. 1 1.1 Phonebook Overview There are two ways to set up a phon e book on the X6004. Y ou can create an LDAP (Lightweight Directory Access Protocol) phon ebook, which imports entries from an LDAP directory on your network . Y ou can also ...

  • ZyXEL Communications X6004 - page 114

    Chapter 11 Phon ebook X6004 User’s Guide 11 4 1 1.1.2 Local Phonebook The local phoneboo k on the X6004 can be created by adding phonebook entries via the web configurator . Y ou can also export the local phon ebook into a text file. The text file can be edited and imported back to the X6004 via the web configurator . 1 1.2 Phonebook Configuratio ...

  • ZyXEL Communications X6004 - page 115

    Chapter 11 Phonebook X6004 User’s Guide 11 5 1 1.2.1 Import Phonebook Screen The following screen appears after you click Import in the Phonebook Config screen. Figure 95 Import Phoneboo k Screen Review the phoneb ook entries and click Apply to save this phonebo ok to the X6004. This overrides any previously stored local phonebook en tries. Click ...

  • ZyXEL Communications X6004 - page 116

    Chapter 11 Phon ebook X6004 User’s Guide 11 6 Figure 96 Configuration > PBX > Server Config uration > Phonebook > LDAP Phonebook Each field is described in the following table. T able 29 Configuration > PBX > Server Config uration > Phonebook > LDAP Phonebook LABEL DESCRIPTION name S pecify the field name in the LDAP da ta ...

  • ZyXEL Communications X6004 - page 117

    Chapter 11 Phonebook X6004 User’s Guide 11 7 1 1.3.1 Local Phonebook Screen Use this screen to set up the local phonebook settings on the X6004. T o access this screen, click Configuration > PBX > S e rver Configuration > Phonebook . Figure 97 Configuration > PBX > Server Configur ation > Phonebook > Local Phonebook Each fiel ...

  • ZyXEL Communications X6004 - page 118

    Chapter 11 Phon ebook X6004 User’s Guide 11 8 Figure 98 Local Phonebook Add/Edit Scre en Each field is described in the following table. T able 31 Local Phonebook Add/Edit Scr een LABEL DESCRIPTION New/Edit PBX Phonebook Use these fields to add (or edit) local phone book entries. Note: Y ou must fill in the name field in order to save this local ...

  • ZyXEL Communications X6004 - page 119

    X6004 User’s Guide 11 9 C HAPTER 12 DSP Management This chapter shows you how to install additional Digital Signal Processing (DSP) modules in the X6004 and how to manage the DSP resources on the X6004. 12.1 DSP Overview The X6004 uses Digital Signal Processing (DSP) modules to convert analog audio to digital signals, and vice versa. DSP modules ...

  • ZyXEL Communications X6004 - page 120

    Chapter 12 DSP Mana gement X6004 User’s Guide 120 Figure 99 Installing a DSP module 12.1.2 Removing a DSP Module T ake the following steps to remo ve a DSP module from th e X6004. 1 Ensure the power is off and all cables are disconnected . Lay the X6004 upside do wn on a flat, dry surface. The DSP hatch is located on the base of the X6004. 2 Unsc ...

  • ZyXEL Communications X6004 - page 121

    Chapter 12 DSP Mana gement X6004 User’s Guide 121 • A typical conversation uses two channels. • A conference call uses one channel per participant. • Unassigned DSP channels are shared betw een conference calls and SIP connections. 12.2.1 DSP Manageme nt Screen Use this screen to manage the DSP channels av ailable on the X6004. T o access t ...

  • ZyXEL Communications X6004 - page 122

    Chapter 12 DSP Mana gement X6004 User’s Guide 122 ...

  • ZyXEL Communications X6004 - page 123

    X6004 User’s Guide 123 C HAPTER 13 Office Hours This chapter shows you how to set the of fice hours for the X6004. 13.1 Office Hours Overview The office hours you spe cify on the X6004 are us ed by the auto-attendan t feature to determine how the X6004 hand les incoming calls. For ex ampl e, when calls come into your organization during of fice h ...

  • ZyXEL Communications X6004 - page 124

    Chapter 13 Offic e Hours X6004 User’s Guide 124 Ti m e S pecify the time range during the working days that you want the X6004 to treat as working hours. Apply Click Apply to save your changes. Default Click this button to set every field in th is screen to factory default configuration. T able 33 Configuration > PBX > Server Configuration ...

  • ZyXEL Communications X6004 - page 125

    X6004 User’s Guide 125 C HAPTER 14 Authority Group This chapter shows you how to c reate and manage SIP an d FXS extension s on the X6004. 14.1 Extension Management Overview The X6004 allo ws you to manage individual SI P and FXS extensions. Be fore extensions can be created, you need to create at least one authority group on the X6004. See the H ...

  • ZyXEL Communications X6004 - page 126

    Chapter 14 Author ity Group X6004 User’s Guide 126 14.1.1 V oice Codecs A codec (coder/decoder) codes anal og voice signals into digital signals and decodes the digital signals back into voice signals. The following table describes the co decs supp orted on the X6004 T able 34 Voice Codecs Supported CODEC DESCRIPTION G .71 1 This is a Pulse Code ...

  • ZyXEL Communications X6004 - page 127

    Chapter 14 Author ity Group X6004 User’s Guide 127 14.1.2 V ideo Codecs V ideo codecs are use d by video phones to compre ss the amount of information sent between two devices. V ideo c odecs encode video signals into digital signals and decode the digital signals back into v ideo signals. The X6004 does not perform any video codin g, it does sup ...

  • ZyXEL Communications X6004 - page 128

    Chapter 14 Author ity Group X6004 User’s Guide 128 14.2.1 Extension Query Result Screen The following screen appears when you click Query in the Authority G roup screen. This screen displays the results of your extension query . Figure 104 Extension Query Result Each field is described in the following table. 14.2.2 Add/Edit Authority Group Use t ...

  • ZyXEL Communications X6004 - page 129

    Chapter 14 Author ity Group X6004 User’s Guide 129 " Only the Add Authority Group screen is shown. In the Edit Authority Group screen, not all of the fields are available. Figure 105 Add/Edit Auth ority Group Each field is described in the following table. 14.2.3 Authority Grou p Configuration Screen Use this screen to manage extensi ons in ...

  • ZyXEL Communications X6004 - page 130

    Chapter 14 Author ity Group X6004 User’s Guide 130 Figure 106 Authority Group Configur ation Each field is described in the following table. T able 39 Authority Group Configuration LABEL DESCRIPTION Peer List Group Name This field displays the name of the authority group you are configu ring. Description This field displays the description gi ven ...

  • ZyXEL Communications X6004 - page 131

    Chapter 14 Author ity Group X6004 User’s Guide 131 14.3 Extension Features Y ou can configure the following features on a pe r extension basis: • Call Forwarding - set up call forwarding rules for th e individual extension based on the following criteria: • Y our extensio n is busy . • Y ou turn on DND (Do Not Disturb). Y ou can set up a li ...

  • ZyXEL Communications X6004 - page 132

    Chapter 14 Author ity Group X6004 User’s Guide 132 S tart Number T ype the first extension number for this ra nge of extension s. Extensions can be from 1 to 20 digits long. S tep/Interval T ype the value of the increment, which the X6004 uses to create this range of extensions. Amount T ype the number of extensions you wan t to create. The numbe ...

  • ZyXEL Communications X6004 - page 133

    Chapter 14 Author ity Group X6004 User’s Guide 133 14.3.2 Add a SIP Extension Use this screen to add a SIP extension to an authority group on the X6004. T o access this screen, click the Add icon in the Authority Group configuration screen. Figure 108 Add a SIP Extension Each field is described in the following table. Apply Click Apply to save yo ...

  • ZyXEL Communications X6004 - page 134

    Chapter 14 Author ity Group X6004 User’s Guide 134 14.3.3 Configure SIP Extensions After you create SIP extens ions you can click on the Edit button in the Authority Group configuration screen to co nfigure further settings. The Basic screen for a SIP extension appears as shown. Figure 109 SIP Extension: Basic Each field is described in the follo ...

  • ZyXEL Communications X6004 - page 135

    Chapter 14 Author ity Group X6004 User’s Guide 135 14.3.4 SIP Extension Call Forward Screen Use this screen to set up call forwarding and call blocking rules for your extension. " The X6004 checks any system-w ide call forwarding (see Chapter 19 on page 175 ) and call blocking (see Section 7.4 on page 99 ) settings before applying any of the ...

  • ZyXEL Communications X6004 - page 136

    Chapter 14 Author ity Group X6004 User’s Guide 136 Each field is described in the following table. T able 43 SIP Extension: Call Forward LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension. Office Hours The X6004 has separate rules for call forw arding during office hours then after off ...

  • ZyXEL Communications X6004 - page 137

    Chapter 14 Author ity Group X6004 User’s Guide 137 14.3.5 DND White List Use this screen to edit the DND White List for your extension. This is a list of extensions that the X6004 will forward calls from even if you have DND enabled. T o access this screen, click the DND White List button in the Call Forward screen. Figure 1 1 1 DND White List Ea ...

  • ZyXEL Communications X6004 - page 138

    Chapter 14 Author ity Group X6004 User’s Guide 138 Each field is described in the following table. 14.3.7 Blacklist Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will not forward calls to your extension. T o access this screen, click the Black List button in the Call Forward scre e ...

  • ZyXEL Communications X6004 - page 139

    Chapter 14 Author ity Group X6004 User’s Guide 139 14.3.8 V oice Mail Settings Use this screen to set up a voice mail settings fo r this extension. T o a ccess this screen, click the V oice Mail tab in any of the SIP exte nsion configuratio n screens. Figure 1 14 SIP Extension: V oice Mail Each field is described in the following table. 14.3.9 SI ...

  • ZyXEL Communications X6004 - page 140

    Chapter 14 Author ity Group X6004 User’s Guide 140 Figure 1 15 SIP Extension: Adva nced Screen Each field is described in the following table. T able 48 SIP Extension: Advanc ed Screen LABEL DESCRIPTION Codec Setting Select the type of voice c ode r/decoder (codec) that you want this e xtension to use when communicating with the X6004. See Sectio ...

  • ZyXEL Communications X6004 - page 141

    Chapter 14 Author ity Group X6004 User’s Guide 141 14.3.10 Add an FXS Extension Use this screen to add an FXS extension to an au thority group on the X6004. T o ac cess this screen, click the Add icon in the Authority Group configuration screen. Figure 1 16 Add an FXS Extension Each field is described in the following table. DTMF Mode Control how ...

  • ZyXEL Communications X6004 - page 142

    Chapter 14 Author ity Group X6004 User’s Guide 142 14.3.1 1 Configure FXS Extensions After you create FXS extensio ns you can click on the Edit button in the Authority Gr oup configuration screen to conf igure further settings associate d with the extensions. The Basic screen for an FXS extension appears as shown. Figure 1 17 FXS Extension: Basic ...

  • ZyXEL Communications X6004 - page 143

    Chapter 14 Author ity Group X6004 User’s Guide 143 14.3.12 FXS Extensio n Call Forward Screen Use this screen to set up call forwarding and ca ll blocking rules for your extension. T o access this screen, click the Call Forward tab in any of the FXS exte nsion configuration screens. Figure 1 18 FXS Extension: Call Forward The fields in this scree ...

  • ZyXEL Communications X6004 - page 144

    Chapter 14 Author ity Group X6004 User’s Guide 144 Figure 1 19 FXS Extension: V oice Mail The fields in this screen are the same as the fi elds for SIP extension voice mail screen. Refer to T able 47 on pag e 139 for detailed field descriptions. 14.3.14 FXS Extensio n Advanced Screen Check the Group Pickup box in thi s screen if you want to enabl ...

  • ZyXEL Communications X6004 - page 145

    X6004 User’s Guide 145 C HAPTER 15 Ring Group This chapter shows you how to c reate and manage rin g groups on the X6004. 15.1 Ring Group Overview Ring groups on the X6004 refer to grouping sets of extensions for: • Paging - the caller can simply dial a number configured for a gr oup of extensions. The telephones with the extensions in the grou ...

  • ZyXEL Communications X6004 - page 146

    Chapter 15 Ring Gr oup X6004 User’s Guide 146 15.2.1 Create a New Ring Group Use this screen to create a new ring group. T o access this screen, click Configuration > PBX > Extension Management > Ring Group > Add . Figure 122 Configuration > PBX > Extension Management > Ring Group > Add Each field is described in the follo ...

  • ZyXEL Communications X6004 - page 147

    Chapter 15 Ring Group X6004 User’s Guide 147 Figure 123 Configuration > PBX > Extension M anagement > Ring Group > Edit Each field is described in the following table. 15.2.3 Configure Ring Group Settings Use this screen to create paging groups, hunt gr oups or both. T o access this screen, click Configuration > PBX > Extension ...

  • ZyXEL Communications X6004 - page 148

    Chapter 15 Ring Gr oup X6004 User’s Guide 148 15.2.4 Add/Edit Page Group Screen The screens for editing or adding page groups on the X6004 cont ain the same fields. Only the screen used to add page groups is sho wn below . Click the Add (or Edit ) icon in the Paging section of the Ring Group configuration screen to view the screen as shown. Figur ...

  • ZyXEL Communications X6004 - page 149

    Chapter 15 Ring Group X6004 User’s Guide 149 15.2.5 Add/Edit Hunt Group Screen The screens for editing or adding hunt groups on the X6004 contain the same fields. Only the screen used to add hunt grou ps is shown below . Click the Add (or Edit ) icon in the Hunt section of the Ring Group configuration screen to view the screen as shown. Figure 12 ...

  • ZyXEL Communications X6004 - page 150

    Chapter 15 Ring Gr oup X6004 User’s Guide 150 15.2.6 Paging Group Example The following sections sho w you how to create page grou ps. Paging groups are sets of extensions that can all be called at the same time by dialing a sing le number (page group number). When a page group number is dialed, a ll of the extensions automatically pick up via sp ...

  • ZyXEL Communications X6004 - page 151

    Chapter 15 Ring Group X6004 User’s Guide 151 Figure 127 Paging Group Example Procedure: 1 In the web configurator , click Configuration > PBX > Exte nsion Management > Ring Group to open the following screen. Figure 128 Configuration > PBX > Extensio n Management > Ring Group 2 Click the Add icon to open the following screen. T ...

  • ZyXEL Communications X6004 - page 152

    Chapter 15 Ring Gr oup X6004 User’s Guide 152 Figure 131 Ring Group for Ma rketing 5 The Page screen opens up. T ype 888 in the Entry Number field, 444 in the Pincode field and 300 in the Max Paging T ime field (this last entry keeps the paging time to a maximum of five minutes). Nex t, highlight the extens ions you want to belong to the Marketin ...

  • ZyXEL Communications X6004 - page 153

    Chapter 15 Ring Group X6004 User’s Guide 153 Figure 133 Configuration > PBX > Group Management 7 Select the Marketing check box in the Advanced Setting column and click Apply . Figure 134 Page Group to Authority Group Assignment Callers from extensions in the Basic authority gr oup can now dial 888 , enter the PIN code 444 and page the Mark ...

  • ZyXEL Communications X6004 - page 154

    Chapter 15 Ring Gr oup X6004 User’s Guide 154 ...

  • ZyXEL Communications X6004 - page 155

    X6004 User’s Guide 155 C HAPTER 16 Pickup Group This chapter shows you how to configure and manage pickup groups on the X6004 . 16.1 Pickup Group Overview The X6004 allows you to organize sets of exten s ions into pickup groups. All telephone users with extensions in the same pickup group can an swer incoming ca lls fo r any member of that group. ...

  • ZyXEL Communications X6004 - page 156

    Chapter 16 Pickup Group X6004 User’s Guide 156 16.1.1 Pickup Group Settings Use this screen to manage pickup groups on the X6004. T o access this screen, click Configuration > PBX > Extension Management > Pickup Gr oup . Figure 136 Configuration > PBX > Extensio n Management > Pickup Group Each field is described in the followin ...

  • ZyXEL Communications X6004 - page 157

    Chapter 16 Pickup Group X6004 User’s Guide 157 Each field is described in the following table. T able 58 Configuration > PBX > Extension Management > Pickup Group: Add/Edit LABEL DESCRIPTION Pickup Group Machine I D Select the X6004 on which you want to configure this picku p group. This field is re ad-only when editi ng an existing pick ...

  • ZyXEL Communications X6004 - page 158

    Chapter 16 Pickup Group X6004 User’s Guide 158 ...

  • ZyXEL Communications X6004 - page 159

    X6004 User’s Guide 159 C HAPTER 17 Call Access Code This chapter shows you how to configure a call access code for authority groups and how to set a maximum length for extensions. 17.1 Call Access Code The call access code allows you to use the outbound dialing rules assigned to your authority group from extensions that do not have the sam e outb ...

  • ZyXEL Communications X6004 - page 160

    Chapter 17 Call Access Code X6004 User’s Guide 160 17.1.1 Set Call Access Code Screen Use this screen to edit or create an access code on the X6004. T o access this s creen, click the Edit or Add icons in the Call Access Code screen. Figure 139 Configuration > PBX > Exte nsion Management > Call Access Code: Edit/Add Each field is describ ...

  • ZyXEL Communications X6004 - page 161

    Chapter 17 Call Access Code X6004 User’s Guide 161 Each field is described in the following table. T able 61 Configuration > PBX > Exte nsion Management > Call Ac cess Code > Internal Extension Leng th LABEL DESCRIPTION Internal Extension Length S pecify the range of the length of tel ephone numbers that are treated by th e X6004 as e ...

  • ZyXEL Communications X6004 - page 162

    Chapter 17 Call Access Code X6004 User’s Guide 162 ...

  • ZyXEL Communications X6004 - page 163

    X6004 User’s Guide 163 C HAPTER 18 Outbound Line Group This chapter shows you h ow to manage outside lines on the X600 4. 18.1 Outbound Line Group Overview The following diagram shows the X600 4 conn ected to three possible types of outside connections: • FXO T runk ( A ): shows the X6004 connected to the PS TN (Public Switched T elephone Netwo ...

  • ZyXEL Communications X6004 - page 164

    Chapter 18 Outboun d Line Group X6004 User’s Guide 164 18.2 Outbound Line Group Screen Use this screen to manage the outside lines on the X6004. T o access this screen, click Configuration > PBX > Outbound Line Management > Outbound Line Gr oup . Figure 142 Configuration > PBX > Outbound Line Management > Outbound Group Each fie ...

  • ZyXEL Communications X6004 - page 165

    Chapter 18 Ou tbound Line Group X6004 User’s Guide 165 18.3.1 Add/Edit FXO T runk The screens for editing or adding FXO trunks on the X6004 contain the same fields. Only the screen used to add FXO trunks is shown below . Click the Add (or Edit ) icon in the FXO T runk section of the Outbound Line Gr oup configuration screen to view the screen as ...

  • ZyXEL Communications X6004 - page 166

    Chapter 18 Outboun d Line Group X6004 User’s Guide 166 Each field is described in the following table. 18.3.3 Auto-Attendant fo r Incoming Calls Use this screen to select which auto-attendant should be used with this outbound line group. See Chapter 19 on page 175 for information on configur ing auto-attendant. Click the Auto- Attendant icon in t ...

  • ZyXEL Communications X6004 - page 167

    Chapter 18 Ou tbound Line Group X6004 User’s Guide 167 18.4.1 Add/Edit SIP T runk The screens for editing or adding SIP trunks on the X6004 contai n the same fields. Only the screen used to add SIP trunks is shown below . Click the Add (or Edit ) icon in the SIP T runk section of the Outbound Line Gr oup configuration screen to view the screen as ...

  • ZyXEL Communications X6004 - page 168

    Chapter 18 Outboun d Line Group X6004 User’s Guide 168 Figure 147 Configure a SIP T runk Each field is described in the following table. T able 67 Configur e a SIP Tr unk LABEL DESCRIPTION SIP Setting Number En ter the SIP numb er associated with t he SIP account for this SIP trunk. In the full SIP URI, this is the part before the @ symbol. Y ou ...

  • ZyXEL Communications X6004 - page 169

    Chapter 18 Ou tbound Line Group X6004 User’s Guide 169 DTMF Mode Control how the X60 04 handles the tone s that the IP phones on your network make when they push th eir buttons. On e us e of the to nes is to distin guish between numbers when trying to dial a PSTN phone number . Y ou should use the same mode as your V oIP service provider . The ch ...

  • ZyXEL Communications X6004 - page 170

    Chapter 18 Outboun d Line Group X6004 User’s Guide 170 18.5 Auto-Attendant for SIP T runks Use this screen to select which auto-attendant should be used with this outbound line group. See Chapter 19 on page 175 for information o n configuring auto-atte ndant. Y o u can also configure your DID (Direct Inward Dialing) settings. Click the Auto-Atten ...

  • ZyXEL Communications X6004 - page 171

    Chapter 18 Ou tbound Line Group X6004 User’s Guide 171 Figure 149 DID Mapping Setting Each field is described in the following table. 18.6 T rusted Peer Configuration T rusted peers refer to connections to another SIP server (fo r example another X6004) that has configured your X6004 as a trusted peer . Y our or ganization may want to use trusted ...

  • ZyXEL Communications X6004 - page 172

    Chapter 18 Outboun d Line Group X6004 User’s Guide 172 Each field is described in the following table. 18.6.2 T rusted Peer Configuration Use this screen to configure a trusted peer . Click the Advanced icon in the T rusted Peer section of the Outbound Line Gr oup configuration screen to view the screen as shown. Figure 151 T rusted Peer Configur ...

  • ZyXEL Communications X6004 - page 173

    Chapter 18 Ou tbound Line Group X6004 User’s Guide 173 DTMF Mode Control how the X60 04 handles the tone s that the IP phones on your network make when they push th eir buttons. On e us e of the to nes is to distin guish between numbers when trying to dial a PSTN phone number . Y ou should use the same mode as your trusted peer . The choice s are ...

  • ZyXEL Communications X6004 - page 174

    Chapter 18 Outboun d Line Group X6004 User’s Guide 174 ...

  • ZyXEL Communications X6004 - page 175

    X6004 User’s Guide 175 C HAPTER 19 Auto-Attendant This chapter shows you h ow to configure auto-attendant on the X6004. 19.1 Auto-Attendant Overview An auto-attendant is software which acts as an automatic switchboard operator . auto- attendants help route in coming calls to their proper extensio n. An auto-attendant is assigned to each outbound ...

  • ZyXEL Communications X6004 - page 176

    Chapter 19 Auto-Atten dant X6004 User’s Guide 176 Figure 153 Auto-Attendant Defa ult S tructure Y ou can configure a more comple x auto-attendant structure to fi t your organization’ s needs. An auto-attendant can contain several mo re complex menus that can guide an incoming call to a specific extension or a group of extensions. In the followi ...

  • ZyXEL Communications X6004 - page 177

    Chapter 19 Auto-Attenda nt X6004 User’s Guide 177 The caller dials the number specified in the prom pt to navigate through the auto-atten dant’ s menus. When configuring auto-attendan t, you must choose a number that the caller should dial and an associated function for th at option. The following exam ple shows the options you can assign when ...

  • ZyXEL Communications X6004 - page 178

    Chapter 19 Auto-Atten dant X6004 User’s Guide 178 Figure 156 Sound Recorder 2 Record your audio file. When you are ready to record, press the Record button ( A ). When you are finished recording, press the St o p button ( B ). Press the Play button ( C ) to review your recording. Figure 157 Recording Audio 3 Save your audio file. In Sound Recorde ...

  • ZyXEL Communications X6004 - page 179

    Chapter 19 Auto-Attenda nt X6004 User’s Guide 179 Figure 159 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you a re finished. Figure 160 Confirm File Settings 19.4 Auto-Attendant Management Use this screen to view , add, edit or delete aut ...

  • ZyXEL Communications X6004 - page 180

    Chapter 19 Auto-Atten dant X6004 User’s Guide 180 19.4.1 Add/Edit Auto-Attendant Use this screen to add or edit an auto-attendant. T o access this screen, click the Add or Edit icon in the Configuration > PBX > Outbound Line Management > Auto-Attendant screen to view the screen as shown. " Only the Add Auto-Attendant screen is shown ...

  • ZyXEL Communications X6004 - page 181

    Chapter 19 Auto-Attenda nt X6004 User’s Guide 181 " Only the screen for the in itial auto-attendant menu is shown. In the sub menu screens, some of the fields are not available. Figure 163 Auto-Attendant Menu Settings Each field is described in the following table. T able 74 Auto-Attendant Menu Setting s LABEL DESCRIPTION Auto-Attendant (Off ...

  • ZyXEL Communications X6004 - page 182

    Chapter 19 Auto-Atten dant X6004 User’s Guide 182 19.4.3 Add/Edit Au to-Attendant Option Use this screen to configure an option for an auto-atte ndant menu. T o access this scre en, click the Add or Edit icon in the menu screen of an auto-attendant. " Only the Add Option screen is shown. In the Edit Option screen, some of the labels change f ...

  • ZyXEL Communications X6004 - page 183

    Chapter 19 Auto-Attenda nt X6004 User’s Guide 183 19.4.4 Auto-Attendant Night Service Settings Use this screen to configure Night Service settings for this auto-atte ndant. Y ou only need to configure this screen, if you want the auto-atte ndant to perform different actions outside of regular office hours. Click the Night Service tab in the Advan ...

  • ZyXEL Communications X6004 - page 184

    Chapter 19 Auto-Atten dant X6004 User’s Guide 184 Each field is described in the following table. T able 76 Auto-Attendant Menu Settings - Night Service LABEL DESCRIPTION Auto-Attendant (Night Service) [ Auto-Attendant Name ] This field iden tifies which auto-att endant setting s you are co nfiguring. Night Service Choose Enable to specify that y ...

  • ZyXEL Communications X6004 - page 185

    X6004 User’s Guide 185 C HAPTER 20 LCR This chapter shows you how to configure dialing rules, also referred to as LCR (Least Cost Routing) on the X6004. 20.1 LCR Overview LCRs are made up of two components. The first pa rt of an LCR is a set of 1 or more outbound line groups (s ee Chapter 18 on page 163 ). The second pa rt of an LCR is a dial con ...

  • ZyXEL Communications X6004 - page 186

    Chapter 20 LCR X6004 User’s Guide 186 When an LCR contains more than one outbound line group , as in the LCR1 example, the administrator can prioritize the outbound line grou ps in the LCR. When a call is made using an LCR with multiple outbound line groups, the X6004 tries to us e the higher priority outbound line group first and, if the line is ...

  • ZyXEL Communications X6004 - page 187

    Chapter 20 LCR X6004 User’s Guide 187 20.2.1 LCR Configuration Use this screen to choose the outbound line grou ps and create dialing conditions for an LCR. T o access this screen, click the Add or Edit icon in the Dial Condition List section of the LCR screen to view the screen as shown. " Only the Add LCR screen is shown. In the Edit LCR s ...

  • ZyXEL Communications X6004 - page 188

    Chapter 20 LCR X6004 User’s Guide 188 Each field is described in the following table. 20.2.2 Add/Edit LCR Dial Condition Use this screen to set up a dialing condition for an LCR. T o access this screen, click the Add or Edit icon in the Dial Condition List section of the LCR screen you are configuring to view a screen as shown. " Only the Ad ...

  • ZyXEL Communications X6004 - page 189

    Chapter 20 LCR X6004 User’s Guide 189 " When creating a new LCR, you must first configure the LCR Dat a portion of the LCR configurat ion screen and pre ss Apply before y ou can add a dial condition. Figure 170 LCR: Dial Condition Each field is described in the following table. T able 79 LCR: Dial Condition LABEL DESCRIPTION Dial Condition L ...

  • ZyXEL Communications X6004 - page 190

    Chapter 20 LCR X6004 User’s Guide 190 Channel This column identifies the ou tbound line groups for this outbound dialing rule (LCR). Offset S pecify how many initial digits of the di aled number should not be inclu ded in the number going out of the X6004. Length S pecify whether the number di aled should be limited in length. If you set a limit, ...

  • ZyXEL Communications X6004 - page 191

    X6004 User’s Guide 191 C HAPTER 21 Group Management This chapter shows you h ow to manage authority groups and outbound line groups on the X6004. 21.1 Group Management Overview Group management allows you to co ntrol the types of calls made via the X6004. Y ou can manage the types of calls extensions within authority groups can make, as well as t ...

  • ZyXEL Communications X6004 - page 192

    Chapter 21 Gro up Managem ent X6004 User’s Guide 192 • LCRs (LCR is the outbound dialing rule) - When you create link s from an authority group to an LCR, you allow the extensions in that authority group to make outbound calls via the outbound line gr oups configured in th e LCR. The following figure shows AG1 , which is an authority group for ...

  • ZyXEL Communications X6004 - page 193

    Chapter 21 Group Ma nagement X6004 User’s Guide 193 21.1.2 Managing Outbound Line Group s Outbound line grou ps include SIP T runks, FXO T runks and T rusted Peers as defined in Chapter 18 on page 163 . For management purpo ses the X6004 grants rights to calls coming in via these channels ba sed on the outbou nd line group they a re part of. Y ou ...

  • ZyXEL Communications X6004 - page 194

    Chapter 21 Gro up Managem ent X6004 User’s Guide 194 • LCRs (LCR is the outbound dialing rule) - Wh en yo u create links from an outbound line group to an LCR, you allow i ncoming calls from that outbound line group to mak e outbound calls via the outbound line groups configured in the LCR. For example, someone calling from outside your or gani ...

  • ZyXEL Communications X6004 - page 195

    Chapter 21 Group Ma nagement X6004 User’s Guide 195 21.2 Group Management Screen Use this screen to view and manage the associ ations for the authority and outbound line groups configured on the X6004. T o access this screen, clic k Configuration > PBX > Group Management . Figure 177 Configuration > PBX > Group Management Each field i ...

  • ZyXEL Communications X6004 - page 196

    Chapter 21 Gro up Managem ent X6004 User’s Guide 196 Figure 178 Configuration > PBX > Gro up Management > Advanced Each field is described in the following table. T able 81 Configuration > PBX > Grou p Management > Advanced LABEL DESCRIPTION Accessible Group List The table below shows which links you can crea te from the group ( ...

  • ZyXEL Communications X6004 - page 197

    X6004 User’s Guide 197 C HAPTER 22 Call Services This chapter shows you how to config ure and use call services on the X6004. 22.1 Call Services Overview The following table summarizes ca ll services available on the X6004: T able 82 Call Services Summary FEATURE DESCRIPTION Call Emergency Configure emergency numbers which the X6004 treats with t ...

  • ZyXEL Communications X6004 - page 198

    Chapter 22 Call Services X6004 User’s Guide 198 22.2 Emergency Call Overview The X6004 allo ws you to specify and give higher priorit y to emergency calls to the outside world. Y ou can configure a list o f emergency phone numbers, for example police or fire department, on the X6004. The X6004 recognizes when an emergency number is dialed and tri ...

  • ZyXEL Communications X6004 - page 199

    Chapter 22 Call Services X6004 User’s Guide 199 22.3 Conference Calling Overview The X6004 allo ws you to set up specific extension numbers whic h callers can dial to join a conference call. This type of extension is re ferred to as a conference room number . Y ou can restrict the number of callers that can join the conference c all. Y ou ca n al ...

  • ZyXEL Communications X6004 - page 200

    Chapter 22 Call Services X6004 User’s Guide 200 Callers within your or ganization simply call the conference room number to join the conference call. Callers from the outside dial the conference room number after they are prompted by auto-attendant to dial th e extension they wish to call. 22.3.1 Conference Calling Configuration Use this screen t ...

  • ZyXEL Communications X6004 - page 201

    Chapter 22 Call Services X6004 User’s Guide 201 22.3.2 Conference Calling Edit and Add Use this screen to configure a new conf erence room. Click the Add icon to see the screen as shown. " The screen for editing an exis ting conference room has th e same fields as the screen shown below . Y ou can access the Conference Room Edit screen by cl ...

  • ZyXEL Communications X6004 - page 202

    Chapter 22 Call Services X6004 User’s Guide 202 22.4 Music on Hold Overview The X6004 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use th e following guidelines for the music file: 22.4.1 Music on Hold Management Use this screen to upload an audio file to the ...

  • ZyXEL Communications X6004 - page 203

    Chapter 22 Call Services X6004 User’s Guide 203 Figure 183 Distinctive Ring The following table describes the labels in this screen. 22.6 Auto Callback Overview The auto callbac k feature is used when a caller encounters a busy signal when dialing one of the extensions. The caller can th en requ est the X6004 to automa tically call both parties w ...

  • ZyXEL Communications X6004 - page 204

    Chapter 22 Call Services X6004 User’s Guide 204 22.7 Call Parking Overview Call parking is similar to placing a call on hold. Th e difference is that yo u can pick the call up again from another telephone extension in your organization. The X6004 allows you to configure an extensio n for a call parking lot. The parking lot places a call in parkin ...

  • ZyXEL Communications X6004 - page 205

    Chapter 22 Call Services X6004 User’s Guide 205 22.7.1 Call Parking Configuration Use this screen to configure ca ll parking on the X6004. Click Configuration > PBX > Call Settings > Call Park to view the Call Parking sc reen. Figure 186 Call Parking Configuration The following table describes the labels in this screen. 6. Caller B walks ...

  • ZyXEL Communications X6004 - page 206

    Chapter 22 Call Services X6004 User’s Guide 206 ...

  • ZyXEL Communications X6004 - page 207

    X6004 User’s Guide 207 C HAPTER 23 ZyStack This chapter shows you how to combine two or more X6004s to expand your IP PBX capabilities and utilize a failsafe mech anism in case of a breakdown. 23.1 ZyS tack Overview A ZyStack is t he aggregation of multiple X6004s under a single management IP address. A ZyStack provides two major a dvantages. Fir ...

  • ZyXEL Communications X6004 - page 208

    Chapter 23 ZyStac k X6004 User’s Guide 208 Figure 187 ZyS tack - Active Mode When one of the X6004 fails, then its backup X6004 services the SIP clients that used to connect to the X6004. The backup can not, however , recreate extensions created for the analog phon es on the X6004 that is down, nor can it recreate the outside li nes via the FXO p ...

  • ZyXEL Communications X6004 - page 209

    Chapter 23 ZyStack X6004 User’s Guide 209 23.2 ZyS tack Setting Use this screen to view and mana ge your ZyStack settings. Click Configuration > ZyS tack > Settings in the navigation panel to view the screen as shown. Figure 189 Configuration > ZyS tack > Setting The following table describes the labels in this screen. 23.2.1 ZySt ack ...

  • ZyXEL Communications X6004 - page 210

    Chapter 23 ZyStac k X6004 User’s Guide 210 The following table describes the labels in this screen. 23.2.2 ZySt ack Edit Screen Use this screen to edit the serial number or d escription of an existing ZyStack member . Click the Edit icon in the Configuration > ZyS tack > Setting sc reen to view the sc reen as shown. Figure 191 ZyS tack Edit ...

  • ZyXEL Communications X6004 - page 211

    Chapter 23 ZyStack X6004 User’s Guide 21 1 23.3 ZyS tack Internal Call Routing When an IP phon e is a SIP client of one X6004 ( A in the figure) and it calls a telephone that is a SIP client of another X6004 ( B in the figure). The default behavior of the X600 4 ( A ) is to process the call and connect it to the X6004 ( B ) on which the SIP clien ...

  • ZyXEL Communications X6004 - page 212

    Chapter 23 ZyStac k X6004 User’s Guide 212 The following example shows an example where your IP phones are located in different subnets on your network. The X600 4s are still on the same subnet ( Subnet 1 ). IP phones in Subnet 2 and Subnet 3 are both SIP cli ents of X6004 A . In this example, Subnet 3 has been configured as a local subnet. When ...

  • ZyXEL Communications X6004 - page 213

    Chapter 23 ZyStack X6004 User’s Guide 213 23.4.1 ZySt ack Add Intranet Use this screen to add local subn ets from which IP phones connect to the X6004s in the ZyStack. Adding network subnet s helps to increase the ef ficie ncy of call routing. Click Add in the Configuration > ZyS tack > Intranet screen to view the following screen. Figure 1 ...

  • ZyXEL Communications X6004 - page 214

    Chapter 23 ZyStac k X6004 User’s Guide 214 Figure 196 Z y St a c k St a t u s The following table describes the labels in this screen. T able 97 Z y St a c k St a t u s LABEL DESCRIPTION ZyS tack S tatus List This table displays the X6004s particip a ti ng in the ZyS tack and their current status. Machine ID This field displays the system name of ...

  • ZyXEL Communications X6004 - page 215

    Chapter 23 ZyStack X6004 User’s Guide 215 Fail Reason This field displays the reason for not being able to add an X6004 to the ZyS tack. The field displays: • Tim e o u t - if the master X6004 was unable to establish a connection with th e X6004 that wanted to join the ZyS tack. • Wrong Master - if the X6004 is already a member of another ZyS ...

  • ZyXEL Communications X6004 - page 216

    Chapter 23 ZyStac k X6004 User’s Guide 216 ...

  • ZyXEL Communications X6004 - page 217

    217 P ART IV Monitor , Log & Maintenance System Information (219) Stat us Observation (223) System Log (229) Call Detail Record (CDR) (239) Maintenance (245) Diagnostics (249) System File Maintenance (253) myZyXEL.com (259) ...

  • ZyXEL Communications X6004 - page 218

    218 ...

  • ZyXEL Communications X6004 - page 219

    X6004 User’s Guide 219 C HAPTER 24 System Information This chapter shows you how to vi ew system information via the Monitor page. 24.1 System Information Overview The System Information screen allows you to view essen tial information about the X6004. Click Monitor > System Information in the web configurator to view the screen as shown. Figu ...

  • ZyXEL Communications X6004 - page 220

    Chapter 24 System Information X6004 User’s Guide 220 IP Address These two fields d isplay the IP addresses of the of the WAN and LAN interfaces on the X6004. ZyS tack This field displays: Master - if the X6004 is the master for all of the X6004s in a ZyS tack. This field also displays Master if this X6004 is set up as a stand alone IP PBX. Slave ...

  • ZyXEL Communications X6004 - page 221

    Chapter 24 Sy st em Information X6004 User’s Guide 221 # This field displays the index number of the X6004. If you ha ve a ZyS tack configured then this screen displ ays information about all the X6004 in the ZyS tack. File System These fields display the current utilization of the avail able memory on the X6004. They are divided i nto the follow ...

  • ZyXEL Communications X6004 - page 222

    Chapter 24 System Information X6004 User’s Guide 222 ...

  • ZyXEL Communications X6004 - page 223

    X6004 User’s Guide 223 C HAPTER 25 Status Observation This chapter shows you how to view detail status information about SIP and FXS extensions as well as the FXO and SIP trunks co nfigured on the X6004. 25.1 SIP Peer St atus Use the SIP Peer screen to view status information abou t the SIP extensions configured on the X6004. Click Monitor > S ...

  • ZyXEL Communications X6004 - page 224

    Chapter 25 Stat us Observation X6004 User’s Guide 224 Each field is described in the following table. 25.2 FXS Peer S tatus Use the FXS Peer screen to view status information about the FXS ex tensions configured o n the X6004. Click Monitor > S tatus Observ ation > FXS Peer in the web configurator to view the screen as shown. T able 99 Moni ...

  • ZyXEL Communications X6004 - page 225

    Chapter 25 Status Observation X6004 User’s Guide 225 Figure 199 Monitor > S tatus Observation > FXS Peer Each field is described in the following table. 25.3 FXO T runk S t atus Use the FXO T runk screen to view status informatio n about external conn ections via FXO interface cards. Click Monitor > S tatus Observation > FXO T runk in ...

  • ZyXEL Communications X6004 - page 226

    Chapter 25 Stat us Observation X6004 User’s Guide 226 Figure 200 Monitor > S tatus Observation > FXO T runk Each field is described in the following table. 25.4 SIP T runk St atus Use the SIP T runk screen to view status information ab out external connections to other SIP servers. Click Monitor > S tatus Observation > SIP T runk in t ...

  • ZyXEL Communications X6004 - page 227

    Chapter 25 Status Observation X6004 User’s Guide 227 Figure 201 Monitor > S tatus Observation > SIP T runk Each field is described in the following table. T able 102 Monitor > S tatus Obse rvation > SIP Trunk LABEL DESCRIPTION Query Use this section to specify your query crit eria. Y ou can select an at tribute, value pair for your se ...

  • ZyXEL Communications X6004 - page 228

    Chapter 25 Stat us Observation X6004 User’s Guide 228 ...

  • ZyXEL Communications X6004 - page 229

    X6004 User’s Guide 229 C HAPTER 26 System Log This chapter contains informa tion about configuring log set tings and viewing the X6004’ s logs. 26.1 System Log Overview The X6004 monitors different aspe cts of its operations and can be configured to record events based on the so urce of the event. The following are sources of events for which t ...

  • ZyXEL Communications X6004 - page 230

    Chapter 26 System Log X6004 User’s Guide 230 26.2 V iew Log The web confi gurator allows you to look at all of the X6004’ s logs in one location. Click Report > LOGS > System Log > V iew Log to open the Vi e w L o g screen. Use this screen to see the logs for the categories that you selected in the Log Setting screen (see Section 26.3 ...

  • ZyXEL Communications X6004 - page 231

    Chapter 26 System Log X6004 User’s Guide 231 26.2.1 Filter Log Result s Use this screen to filter the logs you want to view . Click the Show Filter button in the Vi e w Log screen to bring up the log filter . Figure 203 Report > LOGS > System Log > V iew Log: Show Filter Each field is described in the following table. Left / Right Click ...

  • ZyXEL Communications X6004 - page 232

    Chapter 26 System Log X6004 User’s Guide 232 26.3 Log Setting The log setting screen lets you view the settings co nfigured for the internal system log and the remote syslog servers. Use this screen to acc ess the configuration pages for internal and external log servers. Click Report > Logs > System Log > Log Setting to view the screen ...

  • ZyXEL Communications X6004 - page 233

    Chapter 26 System Log X6004 User’s Guide 233 26.3.1 Active Log Summary The Active Log Summary screen allows you to view and edit the categories the X6004 logs in the internal and extern al log servers. Click the Active Log Summary button in the Report > LOGS > System Log > Log Setting screen to view the screen as shown next. Figure 205 R ...

  • ZyXEL Communications X6004 - page 234

    Chapter 26 System Log X6004 User’s Guide 234 26.3.2 System Log Configuration T o change your X6004’ s log settings, cli ck the edit icon of the System Log entry in the Report > LOGS > System Log > Log Setting screen. The scre en appears as shown. Use the Log Settings screen to configure to where the X600 4 is to send logs; the schedule ...

  • ZyXEL Communications X6004 - page 235

    Chapter 26 System Log X6004 User’s Guide 235 Each field is described in the following table. T able 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL DESCRIPTION E-mail Server 1/2 Y ou can config ure a single e-mail address or two e-mail addresses for se nding your logs to. Activ e Select this to activate sending ...

  • ZyXEL Communications X6004 - page 236

    Chapter 26 System Log X6004 User’s Guide 236 26.3.3 Edit Syslog Server Settings Use this screen to edit the remote syslog ser ver settings. T o access this screen, click the Edit icon of one of th e Remote Server columns in the Report > LOGS > System Log > Log Setting screen. Figure 207 Report > LOGS > System Log > Log Setting & ...

  • ZyXEL Communications X6004 - page 237

    Chapter 26 System Log X6004 User’s Guide 237 Each field is described in the following table. T able 109 Report > LOGS > System Log > Log Setting > Edit Remote Log LABEL DESCRIPTION Log Settings for Remote Server Activ e Click Active to enable syslog log ging. Server Address Enter the server name or IP address of the sysl og server tha ...

  • ZyXEL Communications X6004 - page 238

    Chapter 26 System Log X6004 User’s Guide 238 ...

  • ZyXEL Communications X6004 - page 239

    X6004 User’s Guide 239 C HAPTER 27 Call Detail Record (CDR) This chapter shows you how to collect and mana ge Call Detail Records (CDRs) on the X6004. 27.1 CDR Overview Call Detail Records (CDRs) are telephone records containing details such as the time of call, duration of call, source telephone number and so on. The X6004 has a built in CDR dat ...

  • ZyXEL Communications X6004 - page 240

    Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 240 27.2 CDR Management Screen Use this screen to set up an external server to collect CDR information. Y ou can also configure an administrator e-mail address to send alerts and CDR files for later viewing. Click Report > LOGS > CDR > Management to view the screen as shown next. Fi ...

  • ZyXEL Communications X6004 - page 241

    Chapter 27 Call Detail Record (CDR) X6004 User’s Guide 241 27.3 Backup List Screen Use this screen to backup CDR files, de lete existing backups of CDR files and mail CDR files to an administrator email address. Figure 209 Report > LOGS > CDR > Backup List Each field is described in the following table. Serve r T ype the IP address or th ...

  • ZyXEL Communications X6004 - page 242

    Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 242 27.4 CDR Query Screen Use this screen to configure search criteria for call records on the X6004. Y ou also use this screen to execute your query and create CDR reports. Click Report > LOGS > CDR > CDR Query to view the screen as shown next. Figure 210 Report > LOGS > CDR ...

  • ZyXEL Communications X6004 - page 243

    Chapter 27 Call Detail Record (CDR) X6004 User’s Guide 243 Direction S pecify the types of calls you want to view base d on the source and destination of the calls. Y ou can choose one or more of the avai lable source - destination combinations: • extension / extension - to view intern al calls; those made from one extension to another extensio ...

  • ZyXEL Communications X6004 - page 244

    Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 244 27.4.1 CDR Report Screen The CDR Report screen displays the results of the searches you make in the CDR Query screen. Specify your search criteria and click the Report button in the CDR Query screen to view the screen as shown next. Figure 21 1 Report > LOGS > CDR > CDR Query &g ...

  • ZyXEL Communications X6004 - page 245

    X6004 User’s Guide 245 C HAPTER 28 Maintenance This chapter shows you how to c reate and manage admi nistrator accounts on the X600 4. 28.1 Administrator Account s The X6004 has a default administrator account, named “admin”. Y ou can also configure up to four additional accounts with dif ferent privileg e levels on the X6004. The X6004 suppo ...

  • ZyXEL Communications X6004 - page 246

    Chapter 28 Maintenance X6004 User’s Guide 246 Each field is described in the following table. 28.3 Administrator List Screen Use this screen to manage administrator account s on the X6004. T o access this screen, clic k Maintenance > Administrator List . Figure 213 Maintenance > Administrator List Each field is described in the following ta ...

  • ZyXEL Communications X6004 - page 247

    Chapter 28 Maintenance X6004 User’s Guide 247 28.3.1 Add an Administrator Use this screen to c reate new administrato r accounts. T o ac cess this screen, click Maintenance > Administrator List > Add . Figure 214 Maintenance > Administrator List > Add Each field is described in the following table. Rank This field displays the rank of ...

  • ZyXEL Communications X6004 - page 248

    Chapter 28 Maintenance X6004 User’s Guide 248 28.3.2 Edit an Administrator Account Use this screen to change the passwo rd, descri ption or rank of an existing administrator account. T o access this sc reen, click Maintenance > Administrator List > Edit . Figure 215 Maintenance > Administrator List > Edit Each field is described in th ...

  • ZyXEL Communications X6004 - page 249

    X6004 User’s Guide 249 C HAPTER 29 Diagnostics This chapter shows you how to collect diagnostic information and capt ure network traffic for analysis from the X6004. 29.1 Diagnostics Overview The X6004 comes with advanced diagnostic tools to help a service technician troubleshoot problems or simply to ensure that everyth ing is running smoothly o ...

  • ZyXEL Communications X6004 - page 250

    Chapter 29 Diagnostics X6004 User’s Guide 250 Figure 216 Maintenance > Administration > Dia gnostic > Information Collect Each field is described in the following table. 29.1.2 Packet Capture Screen Use this screen to log network traf fic going through the X6004 LAN or W AN interface. Click Maintenance > Administration > Diagnostic ...

  • ZyXEL Communications X6004 - page 251

    Chapter 29 Diagnostics X6004 User’s Guide 251 Figure 217 Maintenance > Administration > Diagnostic > Packet Capture Each field is described in the following table. T able 1 19 Maintenance > Administration > Diagnostic > Packet Captur e LABEL DESCRIPTION Machine I D If you have more than one X6004 confi gured in a Z yS tack, sele ...

  • ZyXEL Communications X6004 - page 252

    Chapter 29 Diagnostics X6004 User’s Guide 252 Capture Now Click Capture Now to start collecting network traffic information from the X6004. Note: It may t ake several minutes to perform the data collection . Do not try to browse to other screens while the capt ure is in progress. Filename This field displays the name of the .ca p file which holds ...

  • ZyXEL Communications X6004 - page 253

    X6004 User’s Guide 253 C HAPTER 30 System File Maintenance This chapter shows you how to uplo ad new firmware a nd manage the configuration file on the X6004. 30.1 Configuration File Maintenance The X6004 allows you to save a configuration file to your local co mputer . Y ou should create a backup file of your con figuration when you have configu ...

  • ZyXEL Communications X6004 - page 254

    Chapter 30 System File Maintenance X6004 User’s Guide 254 Figure 218 Maintenance > Backup & Restore Each field is described in the following table. T able 120 Maintena nce > Back up & Restore LABEL DESCRIPTION Backup Configuration Backup Click this to save the X6004’ s current c onfigur ation to a file on your computer . Once your ...

  • ZyXEL Communications X6004 - page 255

    Chapter 30 System File Maintenance X6004 User’s Guide 255 30.2 Firmware Upgrade Screen The X6004 accepts two kinds of firmware files. Th e first type of file has a “.bin” extension. This type of file contains instructions on how th e device drivers in teract with the main processing unit of the X60 04. In other words, when you uploa d a new ? ...

  • ZyXEL Communications X6004 - page 256

    Chapter 30 System File Maintenance X6004 User’s Guide 256 30.3 FTP Command Line This section shows so me examples of uploading files to the X6004 us ing FTP commands. First, understand the filename conventions. 30.3.1 Filename Conventions The following types of files ca n be uploaded to the X6004: • Base firmware - contains basic operating inst ...

  • ZyXEL Communications X6004 - page 257

    Chapter 30 System File Maintenance X6004 User’s Guide 257 This is a sample FTP session showing the transfer of the ZLD-current file to the X6004: 1 Be sure to upload the correct model fi rmware as uploadi ng the wrong model firmware may damage your device. 30.3.2 GUI-based FTP Clients The following table describes some of the commands that you ma ...

  • ZyXEL Communications X6004 - page 258

    Chapter 30 System File Maintenance X6004 User’s Guide 258 ...

  • ZyXEL Communications X6004 - page 259

    X6004 User’s Guide 259 C HAPTER 31 myZyXEL.com This chapter shows you how to register your X6004 and subscribe to services available at myZyXEL.com. 31.1 myZyXEL.com Overview myZyXEL.com is ZyXEL ’ s online services center wh ere you can register your X6 004 and manage subscription services available for the X6004. " Y ou need to create an ...

  • ZyXEL Communications X6004 - page 260

    Chapter 31 myZyXE L.com X6004 User’s Guide 260 " At the time of wr iting ZyXEL offers the V100 So ftPhone. Contact your vendor for more information. • SIP extension registration - the number of SIP extensions you can create on the X6004 is limited by your service subscription. In order to add more SIP extensions to the X6004, you need to r ...

  • ZyXEL Communications X6004 - page 261

    Chapter 31 m yZyXEL.c om X6004 User’s Guide 261 31.3 Service Use the Serv ice screen to register and enter your license key information (prov ided in the box with your X6004). Y ou can also view the serv ices to which you currently subscribe. Click Maintenance > License Control > Service to open the screen as shown next . " If you rest ...

  • ZyXEL Communications X6004 - page 262

    Chapter 31 myZyXE L.com X6004 User’s Guide 262 31.4 License St atus Use this screen to view the registration stat us of your subscription services. Click Maintenance > License Control > License S tatus to open the screen as shown next. Figure 222 Maintenance > License Control > Service Each field is described in the following table. L ...

  • ZyXEL Communications X6004 - page 263

    263 P ART V W eb Port al and IVR W eb Portal (265) Interactive V oice Res ponse (IVR) System (275) ...

  • ZyXEL Communications X6004 - page 264

    264 ...

  • ZyXEL Communications X6004 - page 265

    X6004 User’s Guide 265 C HAPTER 32 Web Portal This chapter shows you how to use the web portal to make calls v ia the web phone and manage settings for in dividual users. 32.1 W eb Portal Overview The web portal is a HTML-based phone as well as a management tool that allows users to manage some of the settings re lated to their telephone extens i ...

  • ZyXEL Communications X6004 - page 266

    Chapter 32 Web Port al X6004 User’s Guide 266 3 The login screen appears. Enter your ex tens ion number and the associated W eb password in the upper part of t he login screen and click Login . " The web password is set up by the adminis trator when the extension is initially created. See Chapter 14 on page 125 . Figure 224 Web Por tal: Logi ...

  • ZyXEL Communications X6004 - page 267

    Chapter 32 Web Portal X6004 User’s Guide 267 Figure 225 Peer Info. Each field is described in the following table. 32.4 Call Forwarding and Blocking Use this screen to set up call forwarding and ca ll blocking rules for your extension. T o access this screen, click Forward/Block in the web portal. T able 126 Peer Info. LABEL DESCRIPTION Group Thi ...

  • ZyXEL Communications X6004 - page 268

    Chapter 32 Web Port al X6004 User’s Guide 268 Figure 226 Forward/Block Each field is described in the following table. T able 127 Forward/Block LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension. Office Hours The X6004 has separate rules for call forw arding during office hours than af ...

  • ZyXEL Communications X6004 - page 269

    Chapter 32 Web Portal X6004 User’s Guide 269 32.4.1 DND White List Use this screen to edit the DND White List for your extension. Th e X6004 will forward calls to these extensions even if you have DND enabled. T o access this screen, click the DND White List button in the Forward/Block screen. Figure 227 Forward/Block > DND White List No Answe ...

  • ZyXEL Communications X6004 - page 270

    Chapter 32 Web Port al X6004 User’s Guide 270 Each field is described in the following table. 32.4.2 Find Me List Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X6004 tries to call if you do not pick up a call. T o access this screen, click the Find Me List button in the Forward/Block sc reen. F ...

  • ZyXEL Communications X6004 - page 271

    Chapter 32 Web Portal X6004 User’s Guide 271 32.4.3 Blacklist Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will block ca lls to your extension. T o access this screen, click the Black List button in the Forward/Block sc reen. Figure 229 Forward/Block > Black List Each field is ...

  • ZyXEL Communications X6004 - page 272

    Chapter 32 Web Port al X6004 User’s Guide 272 Each field is described in the following table. 32.6 W eb Phone Use this screen to make calls from the web phone. T o access this screen, click the W eb Phone tab in the web portal. Figure 231 Web Phone Each field is described in the following table. T able 131 V oice Mail LABEL DESCRIPTION Received E ...

  • ZyXEL Communications X6004 - page 273

    Chapter 32 Web Portal X6004 User’s Guide 273 Call Duration This total time of your conversation is displ ayed above the input field i n the web phone GUI. Input T ext T ype or use your keypad to enter the phone number you want to dial. The web phone follows the same di aling rules that you have to follow when you are making calls from any other p ...

  • ZyXEL Communications X6004 - page 274

    Chapter 32 Web Port al X6004 User’s Guide 274 ...

  • ZyXEL Communications X6004 - page 275

    X6004 User’s Guide 275 C HAPTER 33 Interactive Voice Response (IVR) System This chapter shows you how to use the personal IVR system on the X6004. 33.1 IVR Overview IVR is a phone technology that allows a computer to detect voice and touch tones using a normal phone. An IVR system can respond with pre-record ed audio prompts to further direct cal ...

  • ZyXEL Communications X6004 - page 276

    Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 276 33.3 Personal IVR Main Flow The following figure describes the main flow in the personal IVR system. Figure 232 Personal IVR Flow 33.4 Personal IVR PIN Menu The following figure describes the PIN Menu . From IVR Main , press numbe r 1 on your phone keypad to enter the PIN ...

  • ZyXEL Communications X6004 - page 277

    Chapter 33 Interactive Voice Response (IVR) Syste m X6004 User’s Guide 277 33.5 Personal IVR Call Forward & Blacklist The following figure describes the Call Forward & Blacklist Menu . From IVR Main , press number 2 on your phone keypad to enter the Call Forward & Blacklist Menu . This menu allows you to enable the Do Not Disturb , Bl ...

  • ZyXEL Communications X6004 - page 278

    Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 278 Figure 234 IVR: Call Forward & Blacklist Call Forward Do Not Disturb 1 Disable Enable V oicemail Back 1 2 3 9 Blind Forward Disable Enable Vo i c e m a i l Back 1 2 3 9 2 and Blacklist Enter Forward Number Busy Forward Disabl e Enable Vo i c e m a i l 1 2 3 9 3 Enter F ...

  • ZyXEL Communications X6004 - page 279

    Chapter 33 Interactive Voice Response (IVR) Syste m X6004 User’s Guide 279 33.6 Personal IVR V oicemail The following figure describes the V oicemail Menu . From IVR Main , press number 3 on your phone k eypad to enter the V oicemail Menu . This menu allows you to enable sending your voicemail as an audio file attachment to your email inbox. Y ou ...

  • ZyXEL Communications X6004 - page 280

    Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 280 ...

  • ZyXEL Communications X6004 - page 281

    281 P ART VI Appendices & Index Product Specification s (283) IP Addresses and Subnetting (287) Open Software Announcements (297) Legal Information (317) Customer Support (321) Index (327) ...

  • ZyXEL Communications X6004 - page 282

    282 ...

  • ZyXEL Communications X6004 - page 283

    X6004 User’s Guide 283 C HAPTER 34 Product Specifications The following tables summarize the X600 4’ s hardware and firmware features. T able 133 Hardware Specifications SPECIFICATIO N DESCRIPTION Dimensions S tandard 19” rack mountable 438 mm (W) x 309 mm (D) x 66 mm (H) Weight 5.6 Kg Power S pecification One Backup Power Supply (BPS) connec ...

  • ZyXEL Communications X6004 - page 284

    Chapter 34 Product Specifications X6004 User’s Guide 284 T able 134 Firmware Specifications FEATURE DESCRIPTION Default IP Address / Subnet Mask LAN: 192.168.1.12 / 255.255.255.0 W AN: 172.16.1 .1 / 255.255.255.0 Default Subnet Mask 255.255.255.0 (24 bits) Administrator User Name admin Default Password 1234 Device Management Use the web configura ...

  • ZyXEL Communications X6004 - page 285

    Chapter 34 Product Specifications X6004 User’s Guide 285 The following list, which is not exhaustive, i llustrates the standards supp orted in the X6004. Music on Hold S pecify an audio file to play for calle rs who are placed on hold. G . 71 1 format audio fi le (*.wav), µ-law Distinctive Ring S pecify di fferent rings fo r calls based on the s ...

  • ZyXEL Communications X6004 - page 286

    Chapter 34 Product Specifications X6004 User’s Guide 286 Safety UL 60950-1 CSA 60950-1 EN 60950-1 IEC 60950-1 EMC FCC Part 15 (Class A) CE EMC (Class A) T able 135 Standards Supported (continued ) ST ANDARD DESCRIPTION ...

  • ZyXEL Communications X6004 - page 287

    X6004 User’s Guide 287 A PPENDIX A IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify ind ividual devices on a network. Every networking device (includin g computers, servers, routers, printe rs, etc.) ne eds an IP address to communicate across the network. These networking devices a re also ...

  • ZyXEL Communications X6004 - page 288

    Appendix A IP Addre sses and Subnetting X6004 User’s Guide 288 Figure 236 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the s ubnet mask. Subnet Masks A subnet mask is used to dete rmine which bits are part of th e network number , and which bits are part of the host ID ...

  • ZyXEL Communications X6004 - page 289

    Appendix A IP Addresses and Subnetting X6004 User’s Guide 289 Subnet masks are expressed in dotted decimal no tation just like IP addresses. The follow ing examples show the binary and decimal not ation for 8-bit, 16-bit, 24-bit an d 29-bit subnet masks. Network Size The size of the network number determines the maximum number of possible hosts y ...

  • ZyXEL Communications X6004 - page 290

    Appendix A IP Addre sses and Subnetting X6004 User’s Guide 290 Subnetting Y ou can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the c ompany network for security reasons. In this example, the company network ...

  • ZyXEL Communications X6004 - page 291

    Appendix A IP Addresses and Subnetting X6004 User’s Guide 291 Figure 238 Subnetting Example: Af ter Subnetting In a 25-bit subnet the host ID has 7 bits , so each sub-network has a maximum of 2 7 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’ s address itself, all ones is the subnet’ s broadcast address). 192.168.1.0 with ...

  • ZyXEL Communications X6004 - page 292

    Appendix A IP Addre sses and Subnetting X6004 User’s Guide 292 Example: Eight Subnet s Similarly , use a 27-bit mask to create eight subnets (000, 00 1, 010, 01 1, 100, 101, 1 10 and 111 ) . The following table shows IP address last octet values for each subnet. T able 141 Subnet 2 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BI T VA L U E IP Address ...

  • ZyXEL Communications X6004 - page 293

    Appendix A IP Addresses and Subnetting X6004 User’s Guide 293 Subnet Planning The following table is a summary for su bnet planning on a network with a 24-bit network number . The following table is a summary for su bnet planning on a network with a 16-bit network number . 5 128 129 158 159 6 160 161 190 191 7 192 193 222 223 8 224 225 254 255 T ...

  • ZyXEL Communications X6004 - page 294

    Appendix A IP Addre sses and Subnetting X6004 User’s Guide 294 Configuring IP Addresses Where you obtain your netwo rk number depends on your particular situation. If the ISP or your network administrator assigns yo u a bloc k of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask. If the ISP did n ...

  • ZyXEL Communications X6004 - page 295

    Appendix A IP Addresses and Subnetting X6004 User’s Guide 295 IP Address Conflict s Each device on a network must have a unique IP address. Devices with duplicate IP addres ses on the same network will not be ab le to access the Internet or ot her resources. The devices may also be unreachable through the network. Conflicting Computer IP Addresse ...

  • ZyXEL Communications X6004 - page 296

    Appendix A IP Addre sses and Subnetting X6004 User’s Guide 296 Conflicting Computer and R outer IP Addresses Example More than one device can not use the same IP addr ess. In the following example, the computer and the router ’ s LAN port both use 192.168.1.1 as the IP ad dress. The c omputer cannot access the Internet. This problem can be solv ...

  • ZyXEL Communications X6004 - page 297

    X6004 User’s Guide 297 A PPENDIX B Open Sof tware Announcement s Notice Information herein is subject to change withou t notice. Companies, name s, and data used in examples herein are fictitious unless otherwise noted. No part may be reproduced or transmitted in any form or by any means, electronic or mechanical , for any purpos e, except the ex ...

  • ZyXEL Communications X6004 - page 298

    Appendix B Open Softwar e Announcements X6004 User’s Guide 298 When we speak of free software, we are referri ng to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute co pies of free software (and charge for this serv ic e if you wish), that you receive source code or can get it if yo ...

  • ZyXEL Communications X6004 - page 299

    Appendix B Open Software Announcements X6004 User’s Guide 299 2. Y ou may modify your copy or copi es of the Program or any portion of it , thus forming a work based on the Program, and copy and dist ribute such modifications or work under the terms of Section 1 above, provided that you also me et all of these conditions: a) Y ou must cause the m ...

  • ZyXEL Communications X6004 - page 300

    Appendix B Open Softwar e Announcements X6004 User’s Guide 300 The source co de for a work means the preferred form of the work for ma king modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definitio n files, plus the scrip ts used to control comp ...

  • ZyXEL Communications X6004 - page 301

    Appendix B Open Software Announcements X6004 User’s Guide 301 This section is inte nded to make th oroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the orig inal copyright holder who p ...

  • ZyXEL Communications X6004 - page 302

    Appendix B Open Softwar e Announcements X6004 User’s Guide 302 If you develop a new program, and you want it to b e of the greatest possible use to the public, the best way to achieve this is to make it fr ee software which everyone can redistribute and change under these terms. T o do so, attach the following notices to the progra m. It is safes ...

  • ZyXEL Communications X6004 - page 303

    Appendix B Open Software Announcements X6004 User’s Guide 303 PPP License Copyright (c) 1993 The Australian National University . All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notic e and this paragraph a re dup licated in all such forms and that any documentation, adve rtis ...

  • ZyXEL Communications X6004 - page 304

    Appendix B Open Softwar e Announcements X6004 User’s Guide 304 Exp at License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Softw are"), to deal in the Software without restriction, ...

  • ZyXEL Communications X6004 - page 305

    Appendix B Open Software Announcements X6004 User’s Guide 305 THIS SOFTW ARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED W ARRANTIES, INCLUDING , BUT NOT LIMITED T O, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSS L PROJECT OR ...

  • ZyXEL Communications X6004 - page 306

    Appendix B Open Softwar e Announcements X6004 User’s Guide 306 3.All advertising materials mentioning features or use of this soft ware must display the following acknowledgement: "This product incl udes cryptographic software written by Eric Y oung ( eay@cryptsoft.com )". The word 'cryptographic' can be left out if the rouine ...

  • ZyXEL Communications X6004 - page 307

    Appendix B Open Software Announcements X6004 User’s Guide 307 LIABLE FOR ANY DIRECT , INDIRECT , INCIDENT AL, SPECIAL, EXEMPLAR Y , OR CONSEQUENTIAL DAMAGES (INCLUDING , BUT NOT LIMITED T O, PROCUREMENT OF SUBSTITUTE GOODS OR SER VICES; LOSS OF USE, DA T A, OR PROFITS; OR BUSINESS INTERRUP TION) HOWEVER CAUSED AND ON ANY THEOR Y OF LIABILITY , WH ...

  • ZyXEL Communications X6004 - page 308

    Appendix B Open Softwar e Announcements X6004 User’s Guide 308 "W ork" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright no tice that is included in or attached to the work (an example is provided in the Appendix below). "Derivative W orks" shall ...

  • ZyXEL Communications X6004 - page 309

    Appendix B Open Software Announcements X6004 User’s Guide 309 (d) If the W ork includes a "NOTIC E" text file as part of its distribution, then any Derivative W orks that Y ou distribute must include a readab le copy of the attribution notices contained within such NOTICE file, exclud ing those notices that do no t pertain to any part o ...

  • ZyXEL Communications X6004 - page 310

    Appendix B Open Softwar e Announcements X6004 User’s Guide 310 END OF TERMS AND CONDITIONS Ve r s i o n 1 . 1 Copyright (c) 1999-2 0 03 The Apache Software Foundation. All r ights reserved. Redistribution and use in source and binary fo rms, with or without modification, are permitted provided that the following conditions are met: Redistribution ...

  • ZyXEL Communications X6004 - page 311

    Appendix B Open Software Announcements X6004 User’s Guide 31 1 " Portions of this software are based upon public domain software originally written at the National C enter for Supercomputing App lications, University of Illinois, Urbana-Champaign. " This Product includes php soft ware under the PHP License The PHP License, version 3.0 C ...

  • ZyXEL Communications X6004 - page 312

    Appendix B Open Softwar e Announcements X6004 User’s Guide 312 INTERRUP TION) HO WEVER CAUSED AND ON ANY THEO R Y OF LIA BILITY , WHETHER IN CONTRACT , STRICT LIABILITY , OR TOR T (INCLUDING NEGLIGENCE OR OTHER W ISE) ARISING IN ANY W A Y OUT OF THE USE OF THIS SOFTW ARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists o ...

  • ZyXEL Communications X6004 - page 313

    Appendix B Open Software Announcements X6004 User’s Guide 313 THIS SOFTW ARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED W ARRANTIES, INCLUDING , BUT NOT LIMITED TO, THE IMPLIED W ARRAN TIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJE CT OR C ...

  • ZyXEL Communications X6004 - page 314

    Appendix B Open Softwar e Announcements X6004 User’s Guide 314 Y ou have no ownership rights in the Software. Rather , you have a license to use the Software as long as this License Agre ement remains in fu ll force and effect. Ownership of the Software, Documentation an d all intellectual property rights ther ein shall remain at all times with Z ...

  • ZyXEL Communications X6004 - page 315

    Appendix B Open Software Announcements X6004 User’s Guide 315 COUR T OF COMPETENT JURISDICTION, THEN ALL EXPRESS AND IMPLIED W ARRANTIES SHALL BE LIMITED IN DURA TION TO A PERIOD OF THIR TY (30) DA YS FROM THE DA TE OF PURCHASE OF THE SOFTW ARE, AND NO W ARRANTIES SHALL APPL Y AFTER THA T PERIOD. 7.Limitation of Liability IN NO EVENT WILL ZyXEL B ...

  • ZyXEL Communications X6004 - page 316

    Appendix B Open Softwar e Announcements X6004 User’s Guide 316 This License Ag reement sh all be construed, interpreted and governed by the laws of Republic of China without regard to conf licts of laws provisions thereo f. The exclusive forum for any disputes arising out of or relating to this Lice nse Agree ment shall be an approp riate court o ...

  • ZyXEL Communications X6004 - page 317

    X6004 User’s Guide 317 A PPENDIX C Legal Information Copyright Copyright © 2006 by ZyXEL Communications Corporation. The contents of this publication may not be reprod uced in any part or as a whole, transcribed, stored in a retrieval system, tran slated into any language, or transmitted in any form or by any means, el ectronic, mechanical , mag ...

  • ZyXEL Communications X6004 - page 318

    Appendix C Legal Info rmation X6004 User’s Guide 318 FCC W arning This device has been tested and foun d to comply with the limits for a Class A digital switch, pursuant to Part 15 of the FCC Rules. Thes e limits are designed to provide reasonable protection against harmful interference in a co mmercial environment. Thi s device generates, uses, ...

  • ZyXEL Communications X6004 - page 319

    Appendix C Legal Infor mation X6004 User’s Guide 319 Note Repair or replacement, as provided under this warranty , is the exclusive remedy of the purchaser . This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness fo r a particular use or purpose. ZyXEL shall in no event b ...

  • ZyXEL Communications X6004 - page 320

    Appendix C Legal Info rmation X6004 User’s Guide 320 ...

  • ZyXEL Communications X6004 - page 321

    X6004 User’s Guide 321 A PPENDIX D Customer Support Please have the following information r eady when you contact customer support. Required Information • Product model and serial number . • W arranty Information. • Date that you received your de vice. • Brief description of the problem and the steps you took to solv e it. “+” is the ...

  • ZyXEL Communications X6004 - page 322

    Appendix D Custo mer Support X6004 User’s Guide 322 • Re g u l a r Ma i l : ZyXEL C ommunications, Czech s.r .o., Modranská 621, 143 01 Praha 4 - Modrany , Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.dk • T elephone: +45-39-55-07-00 • Fax: +45-39-55-07-07 • W eb: www .zyxel.dk • Re g u l ...

  • ZyXEL Communications X6004 - page 323

    Appendix D Customer Support X6004 User’s Guide 323 India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.in • T elephone: +91-1 1-30888144 to +91 -11-308 88153 • Fax: +91-1 1-30888149, +91 -11-2 6810715 • W eb: http://www .zyxel.in • Re g u l a r Ma i l : India - ZyXEL T echnology Indi a Pvt Ltd. , I I - Fl o o r, F2/9 ...

  • ZyXEL Communications X6004 - page 324

    Appendix D Custo mer Support X6004 User’s Guide 324 • Re g u l a r M a i l: ZyXEL Communications Inc., 1 130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no • T elephone: +47-22-80-61-80 • Fax: +47-22-80-61-81 • W eb: www .zyxel.no • Re g u l a r M a i l : ZyXEL ...

  • ZyXEL Communications X6004 - page 325

    Appendix D Customer Support X6004 User’s Guide 325 Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • T elephone: +46-31-744-7700 • Fax: +46-31-744-7701 • W eb: www .zyxel.se • Re g u l ar M a il : ZyXEL Communications A/S, Sjö porten 4, 41764 Götebor g, Sweden Thailand • Support E-mail: support@zyxel.co.th ...

  • ZyXEL Communications X6004 - page 326

    Appendix D Custo mer Support X6004 User’s Guide 326 ...

  • ZyXEL Communications X6004 - page 327

    Index X6004 User’s Guide 327 Index A accounts types 245 administr ator account change password 245 administr ator accounts 24 5 add 247 edit 248 rank 247 administrator list 246 aggregating multiple X6004 207 alternative subnet mask notation 289 analog phones status 224 Analog T elephone Adapter (A T A) 34 analog telephones 37 Apache License 307 a ...

  • ZyXEL Communications X6004 - page 328

    Index X6004 User’s Guide 328 aged files 239 and MySQL 239 backup results 241 local database 239 management 240 overview 239 report screen 244 types of file s 23 9 viewing results 242 CDR (Call Detail Record) 239 certifications 317 notices 318 viewing 318 changing privileg e level 247 codecs and SIP trunk 169 and trusted peers 173 conference call ...

  • ZyXEL Communications X6004 - page 329

    Index X6004 User’s Guide 329 file transfer using FTP command example 256 file types 256 filename convention, configuratio n configuration file names 256 find me list 267 , 270 firmware 255 file types 256 FTP example 256 firmware specifications 284 Foreign Exchange Office (FXO) 38 Foreign Exchange Subscriber , see F XS 37 FTP 256 example firmware ...

  • ZyXEL Communications X6004 - page 330

    Index X6004 User’s Guide 330 voicemail 279 IVR (Interactive V oice Response) 275 L LCR 39 add dial condition 188 advanced setup 39 and authority group 54 , 61 and dial cond itions 185 and dialing cond itions 38 and Outbound Line Groups 38 and outbound line groups 185 associations 185 associations example 186 basic setup 39 components 185 componen ...

  • ZyXEL Communications X6004 - page 331

    Index X6004 User’s Guide 331 O office hours 268 and hunt group 150 online services center 259 open software announcements 297 OpenLDAP License 30 6 OpenSSL license 304 outbound call routing 39 outbound line group 56 , 163 management 164 outbound line groups 37 , 50 , 191 and codecs 169 and LCRs 163 , 194 and ring groups 194 management 193 trusted ...

  • ZyXEL Communications X6004 - page 332

    Index X6004 User’s Guide 332 SIP peer status 223 SIP registration 46 SIP servers 34 SIP telephones example configuration scre en 46 SIP trunk 56 , 163 adding and editin g 167 and auto-attendant 17 0 codecs 169 configuration 166 status 226 slave, and ZyS tack 209 softphone registration 259 softphones 34 SSLeay License 305 stacking 207 standards su ...

  • ZyXEL Communications X6004 - page 333

    Index X6004 User’s Guide 333 white list 269 weight 283 white list 267 , 269 www .dyndns.org 87 X X6004 registration 260 Z Z_Interface 209 ZendEngine 312 ZyS tack 207 advantages 207 call routing 21 1 failover mode 207 intranet setup 212 master 209 requirements 207 role 209 settings 209 slave 209 status 213 ZyXEL End-User License 313 ...

  • ZyXEL Communications X6004 - page 334

    Index X6004 User’s Guide 334 ...

Manufacturer ZyXEL Communications Category Telephone

Documents that we receive from a manufacturer of a ZyXEL Communications X6004 can be divided into several groups. They are, among others:
- ZyXEL Communications technical drawings
- X6004 manuals
- ZyXEL Communications product data sheets
- information booklets
- or energy labels ZyXEL Communications X6004
All of them are important, but the most important information from the point of view of use of the device are in the user manual ZyXEL Communications X6004.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals ZyXEL Communications X6004, service manual, brief instructions and user manuals ZyXEL Communications X6004. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product ZyXEL Communications X6004.

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A complete manual for the device ZyXEL Communications X6004, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use ZyXEL Communications X6004 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of ZyXEL Communications X6004.

A complete ZyXEL Communications manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual ZyXEL Communications X6004 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the ZyXEL Communications X6004, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the ZyXEL Communications X6004, that we can find in the current document
3. Tips how to use the basic functions of the device ZyXEL Communications X6004 - which should help us in our first steps of using ZyXEL Communications X6004
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with ZyXEL Communications X6004
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of ZyXEL Communications X6004 in a specific country, if it was not possible to solve the problem on our own.

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