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Manual Samsung 152MP

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  • Samsung 152MP - page 1

    SyncMaster 15 2 MP / 17 2 MP ...

  • Samsung 152MP - page 2

    English > Main > Index Main Page Safety Instructions Notational Power Installation Cleaning Other Introduction Unpacking Front Rear Remote Contro l Setup Connecti ng Your Monit or Connec ting to a Com puter Connecti ng to Other Device s Installing the Monitor D river Automatic Manual Installing a VE SA Base Folding or rem oving the b ase Inst ...

  • Samsung 152MP - page 3

    English > Main > Safety In structi ons > Notational Notational Power Installation Cleaning Other Failure t o follow di rections noted by this symbol could result in bodily ha rm or damage to equipment . Prohibited Important to read and understand at all times Do not disass emble Disconnect the plug f rom the outl et Do not to uch Groundin ...

  • Samsung 152MP - page 4

    Engl i s h > M a i n > S a f e t y I ns t r ucti ons > P ow e r Notational Power Installation Cleaning Other When not used f or extended perio ds of time, set your PC to D PMS. If using a screen saver, set it to the active screen m ode. Do not use a damaged or loose plug. z This may caus e an electric sh ock or fire. Do not pull the plug o ...

  • Samsung 152MP - page 5

    Engl i s h > M a i n > S a f e t y I ns t r uct i ons > I ns tal l ati on Notational Power Installation Cleaning Other Do not cover the vents on the monitor cabinet. z Bad ventilatio n may caus e a breakdown or fire. Put your monitor in a location with low humidity and a minimum of dust. z An electric shock or fire could result insid e the ...

  • Samsung 152MP - page 6

    E n g lis h > Ma in > S a fe t y In s t r u c t io n s > C le a n in g Notational Power Installation Cleaning Other When cleaning the monitor ca se or the surface of the TFT- LCD, wipe with a slightly moistened, soft fabric. Do not spray detergent directly on the monitor. Use the recommended detergen t with a smooth cloth. If the connector ...

  • Samsung 152MP - page 7

    Engl i s h > M a i n > S a f e t y I ns t r uct i ons > Oht e r Notational Power Installation Cleaning Other Do not remove cover(or back). No user serviceable part s inside. z This may cause an electric shock or a fi re. z Refer servicing to qua lified service pe rsonnel. If your monitor does not operate normally - in particul ar, if there ...

  • Samsung 152MP - page 8

    Keep power adaptor away from any other heat source. z Possible fire hazard. Remove and discard vinyl bag fr om power adaptor before use. z Possible fire hazard. Always keep power adaptor in well-ventilated area. If you view a fixe d screen for an extended period of ti me, residual image or blurriness may appear. z Change the mode to energy save or ...

  • Samsung 152MP - page 9

    English > Main > Intr oduction > Unpacking Unpacking Front Rear Remote Contro l Please make su re the following items are incl uded with your monitor. If a ny items are missing , contact your deal er . Monitor User's Guide and Natural Color/ Driver Installation CD Power Cord Quick Setup Guide Signal Cable(15 pin D-Su b) Warranty Card ...

  • Samsung 152MP - page 10

    English > Main > I ntroduction > Front Unpacking Front Rear Remote Contro l For detailed inform ation concerning th e monitor functions, re fer to User Controls under Adju sting You r Monitor. The monitor's fron t configurat ion may vary slight ly depending on the monitor mod el. 1. PC mode button 6. Up-Down button / Channel button 2. ...

  • Samsung 152MP - page 11

    English > Main > Introduction > Rear Unpacking Front Rear Remote Contro l For detailed in formation concerni ng cable connection s, refer to Connec ting Cabl es under Se tup. The monitor's rear configuratio n may vary sl ightly depend ing on the monitor model. A. PC Connection Terminal 1. Power Conn ection Termin al (14V DC) 2. Comput ...

  • Samsung 152MP - page 12

    English > Main > Introd uction > Remote Control Unpacking Front Rear Remote Contro l For detailed inform ation of the Remo te Control Unit functions, refer to Adjust ing Your Monitor > Use r Controls > User Control Buttons > Remote Co ntrol button s . The remote c ontrol's conf iguration may va ry slightly depe nding on the m ...

  • Samsung 152MP - page 13

    Engl i s h > M a i n > S e t up > Conne ct i ng Y our M oni t or > Conne ct i ng t o a C omput e r Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base Connec ting to a Com puter Connecti ng to other devices Turn on your com puter and monito r. If your monitor displays an im age, installatio n is complete. 1. C ...

  • Samsung 152MP - page 14

    Engl i s h > M a i n > S e t up > Conne ct i ng Y our M oni t or > Conne ct i ng t o ot her de v i ces Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base Connec ting to a Com puter Connecti ng to other devices AV input devices like DVDs, VC Rs or Camcorde rs as well as your c omputer may be conn ected to the ...

  • Samsung 152MP - page 15

    1. Connect th e antenna or th e cable box to the TV tuner box(o ption), usi ng the "ANTENNA " terminal on the tuner box . 2. Remove the TV Tuner Box cover from the rear of the monitor. 3. Insert the con nected tuner box into the slot and firm ly t ighten the two scre ws using a coin to lock th e box in place. (Loo se screws may cause a bl ...

  • Samsung 152MP - page 16

    4. Connectin g Headphon e You may connec t your headphone s to the moni tor. 1. Connect your headphon es to the Head phone-out p ort. ...

  • Samsung 152MP - page 17

    English > Main > Setup > Instal lin g the Monitor Driver > Automatic Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base A utomatic Manual When prompted by the operating sy stem for the monitor driver, insert the CD-ROM included with this monitor. Driver installation is slightly diffe rent from one operating s ...

  • Samsung 152MP - page 18

    2. Windows XP/2000 Refer to " Installing the Monitor Dr iver and User Manual " CD-ROM supplied with the monitor. When inserted into th e computer CD dr ive, the CD-ROM boots up automatically. If it fails to boot up automatically, cl ick monsetup.exe t wice in the CD-ROM dri ve folder of Win dows Explorer. 1. Insert CD int o the CD-ROM dri ...

  • Samsung 152MP - page 19

    English > Main > Setup > Instal li ng the Monitor Driver > Manual Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base A utomatic Manual When prompted by the operating sy stem for the monitor driver, insert the CD-ROM included with this monitor. Driver installation is slightly diffe rent from one operating sy s ...

  • Samsung 152MP - page 20

    5. Clic k " Update Driver.. " and sel ect " Install from a list or.. " then click " Next " button. 6. Sele ct " Don't searc h ,I will.. " then click " Next " and then click " Have disk ". 7. Click the " Browse " button then choos e A:(D:Driver)and choose your m onitor mode ...

  • Samsung 152MP - page 21

    9. Click the " Close " button then cl i ck " OK " button contin ua ll y . 10. Monitor d river installation is completed. This monitor dr iver is under a certifie d MS logo. This installati on will not damage your syste m. The certifie d driver will b e posted on Sa msung Monitor H omepage http://www.samsung-mon itor.com/ 2. Micr ...

  • Samsung 152MP - page 22

    5. Click " Driv er " and th en click on " Update Dr iver.. " then click on th e "Next" button. 6. Choose " Display a list of the known drivers for this device so that I can choose a specific driver " then click " Next " and then click " Have disk ". 7. Click the " Browse " but to ...

  • Samsung 152MP - page 23

    English > Main > Setup > Installing a VESA base > Folding or removing the base Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base Folding or rem oving the b ase Installi ng a VESA base This monito r supports various types o f VESA-standard b ases. You need to either fold or re move the base in use i n order t ...

  • Samsung 152MP - page 24

    1. Lay the LCD monitor face-down on a fl at surface with a cushion ben eath it to protect the screen. 2. Disconnect the monitor cables . 3. Remove the four bolts that fasten the base to the monitor. 4. Reconne ct the monitor cab les. You may install a VESA base when the monito r base is separat ed. ...

  • Samsung 152MP - page 25

    English > Main > Setup > Instal ling a VESA base > Installing VESA base Connecti ng Your Monitor Installing the Monitor Driver Installi ng a VESA base Folding or rem oving the b ase Installi ng a VESA base The monitor supports V ESA mounting standard for use with various VESA moun ting devices. This moni tor accepts a 7 5mm x 75mm VESA- ...

  • Samsung 152MP - page 26

    English > Main > Adjusting Your Monitor > User Controls > User control buttons User Controls On-Screen Display User control buttons Direct-Access Features The control b utton config uration may vary slightly depending o n the monitor m odel. Source Buttons | Control Buttons | Rem ote Contro l Buttons | Source Buttons | 1. PC mode button ...

  • Samsung 152MP - page 27

    For more information on the screen adju stment functions, re fer to On -Screen Display . 5. Power button / Power indicator Use this button to turn the monitor on and off. Power I ndicator shows PowerSaver mode by green blinking. Refer to Specifications > PowerSaver . 6. + CH / - CH button Moves from one menu item to an other vertical ly or adjus ...

  • Samsung 152MP - page 28

    6 PIP Position button Adjusts the location of Video im age in PIP m ode. Press VOL - / VOL + , + CH / - CH buttons to adjust the location up an d down or left a nd right. 7 PIP Size button Adjusts the PIP image size in PIP mode. Use the VOL - / V OL + buttons to exit PIP mode, or reduce o r enlarge t he PIP sc reen. 8-11 Control Buttons See the Con ...

  • Samsung 152MP - page 29

    English > Main > Adjusting Your Monitor > User Controls > Direct-Access Features User Controls On-Screen Display User control buttons Direct-Access Features Direct-A ccess Features let you display Moni tor Adjust ment Menu by simply pres sing Auto button once . Or they are used to adjust mo nitor function s. You ne ed to activate functi ...

  • Samsung 152MP - page 30

    4. Channel When OSD is not on the screen, push the + CH / - CH button to select channel n umber. 1. Push the bu tton to decrease the channel number. 2. Push the bu tton to increase the channel number. This functio n is available in TV or PC + TV (PIP) mode on ly. You nee d to connect a TV tuner box (option) to make PC+TV mod e appear in TV mo de or ...

  • Samsung 152MP - page 31

    English > Main > Adjusting Y our Monito r > On-Screen Display > OS D Functions User Controls On-Screen Display OSD Funct ions Screen Adju stment Animatio n Clips Characters an d icons become highlighted in blue during ad justment for each menu. PC Screen | TV Scre en | Vide o Screen | OSD Con trol 1. PC Screen For detailed inform ation ...

  • Samsung 152MP - page 32

    • Custom : Choose Custom to recall your pers onalized sett ings. - Bass : Emphasize l ow frequenc y audio. - Treble : Emphasize high frequenc y audio. • Standard : Choose Standard for the st andard factory setting s. • Music : Choose Mus ic when watchin g music videos or co ncerts. • Movie : Choose Movie wh en watchi ng movies. • Speech : ...

  • Samsung 152MP - page 33

    : Beligie, Espania, I talia, Neder land, Schwe iz, Sverige, UK, France, Deut schland, Ea st Europe. 2) Manual Store : 3) Add/Delete To select the req uired channel. To add or erase th e desired c hannel by press ing the , or , button. 4) Fine Tune To select the "Fin e tune" and press th e or button. 5) Sort It's used to exchange t he ...

  • Samsung 152MP - page 34

    • Warm 2 • Cool 1 • Cool 2 Sound The monitor h as a built-in high fidelity st ereo audio am plifier. 1) Mode • Custom : Choose Custom to recall your pers onalized sett ings. - Bass : Emphasize l ow frequenc y audio. - Treble : Emphasize high frequenc y audio. • Standard : Choose Standard for the st andard factory setting s. • Music : Ch ...

  • Samsung 152MP - page 35

    English > Main > Adjusting Y our Monito r > On-Screen Display > OS D Functions User Controls On-Screen Display OSD Funct ions Screen Adju stment Animatio n Clips Characters an d icons become highlighted in blue during ad justment for each menu. PC Screen | TV Scre en | Vide o Screen | OSD Con trol 1. PC Screen For detailed inform ation ...

  • Samsung 152MP - page 36

    • Custom : Choose Custom to recall your pers onalized sett ings. - Bass : Emphasize l ow frequenc y audio. - Treble : Emphasize high frequenc y audio. • Standard : Choose Standard for the st andard factory setting s. • Music : Choose Mus ic when watchin g music videos or co ncerts. • Movie : Choose Movie wh en watchi ng movies. • Speech : ...

  • Samsung 152MP - page 37

    : Beligie, Espania, I talia, Neder land, Schwe iz, Sverige, UK, France, Deut schland, Ea st Europe. 2) Manual Store : 3) Add / Delete Adds or Delete channels from the memory. 4) Fine Tune Due to weak si gnals or an i ncorrect anten na configur ation, some of the channels may not be tune d correctly . 5) Sort It's used to exchange t he numbers ...

  • Samsung 152MP - page 38

    • Normal • Warm 1 • Warm 2 • Cool 1 • Cool 2 Sound The monitor h as a built-in high fidelity st ereo audio am plifier. 1) Mode • Custom : Choose Custom to recall your pers onalized sett ings. - Bass : Emphasize l ow frequenc y audio. - Treble : Emphasize high frequenc y audio. • Standard : Choose Standard for the st andard factory set ...

  • Samsung 152MP - page 39

    Engl i s h > M a i n > T r oubl e s hoot i ng > Che ck be f or e ca l l i ng f or s e r v i ce Check befo re calling f or servic e Problem s and Solutions Q & A Check the fo llowing items yourself before calling for servi ce. Contact t he service center for p roblems that you cannot solve by yourself. Self-Test Fea ture Check | Video m ...

  • Samsung 152MP - page 40

    video card m anufacturers. 2. Installi ng Adapter Driv er The instru ctions given below are for g eneral circums tances. For specific issu es, contact the relevant com puter or video card manufacturers. 1) Click Start Se ttings Control Pan el Display Se ttings Advance d Adapter Upd ate Driver Next Displa y a list of the kn own drivers fo r this dev ...

  • Samsung 152MP - page 41

    Check befo re calling f or servic e Problem s and Solutions Q & A The follow ing table list s possible probl ems and thei r solutions. Before calling for se rvice, check the information in th is section to see if you can reme dy any problems yo urself. If you do ne ed assistance, please call t he phone num ber on the wa rranty card, the phone n ...

  • Samsung 152MP - page 42

    Ghost images are shown in the picture . monitor me nu and Preset Timing Modes . The image is too light or too dark z Ad just the Brightness an d Contrast. (Refer to the Brightness , Contrast ) Screen color is i nconsistent. z Adjust color usin g User Mode under OSD Col or Ad ju st me nt menu. Color image is distorted with dark shadows. White color ...

  • Samsung 152MP - page 43

    English > Main > Troubleshooting > Q & A Check befo re calling f or servic e Problem s and Solutions Q & A Frequentl y asked questi ons are summari zed here for your ref erence. Questio n Answer How can I chang e the frequency? Frequency can be changed by reconfiguri ng the video ca rd. Note that video ca rd support can vary , depe ...

  • Samsung 152MP - page 44

    E n g lis h > Ma in > S p e c ific a t io n s > G e n e r a l S p e c ific a t io n s General PowerSaver Preset Timing Modes SyncMaster 15 2 MP Design and specific ations are subject to change without p rior notice. Genera l Model Name SyncMaster 152M P LCD Pa nel Size 15.0 inch (D iagonal) Display area 304.128 (H) x 22 8.056 (V) Pixel Pit ...

  • Samsung 152MP - page 45

    E n g lis h > Ma in > S p e c ific a t io n s > G e n e r a l S p e c ific a t io n s General PowerSaver Preset Timing Modes SyncMaster 1 5 2 MP Environmental considerations Operatin g Temperatu re : 50°F ~ 104°F(10°C ~ 40°C) Humidity : 10 % ~ 80%, non-co ndensing Storage Temperature : -4°F ~113°F (-20°C ~ 45°C) Humidity : 5% ~ 95% ...

  • Samsung 152MP - page 46

    E n g lis h > Ma in > S p e c ific a t io n s > G e n e r a l S p e c ific a t io n s General PowerSaver Preset Timing Modes Design and specific ations are subject to change without p rior notice. Genera l Model Name SyncMaster 172M P LCD Pa nel Size 17.0 inch (D iagonal) Display area 337.92 (H) x 270.336.3 36 (V) Pixel Pitc h 0.264 (H) x ...

  • Samsung 152MP - page 47

    E n g lis h > Ma in > S p e c ific a t io n s > G e n e r a l S p e c ific a t io n s General PowerSaver Preset Timing Modes Plug and Play Capability This monitor can be installed on any Plug & Pla y compatible system. Interactio n of the moni tor and computer systems will pro vide the bes t operating con ditions and monitor setti ngs. ...

  • Samsung 152MP - page 48

    English > Main > Specifications > PowerSaver General PowerSaver Preset Timing Modes SyncMaster 15 2 MP This monitor has a built-in power m anagement syst em called PowerS aver. This system save s energy by switching your m onitor into a low -power mode whe n it has not been u sed for a certain am ount of time. The moni tor automaticall y r ...

  • Samsung 152MP - page 49

    English > Main > Specifications > PowerSaver General PowerSaver Preset Timing Modes SyncMaster 1 7 2 MP This monitor has a built-in power m anagement syst em called PowerS aver. This system save s energy by switching your m onitor into a low -power mode whe n it has not been u sed for a certain am ount of time. The moni tor automaticall y ...

  • Samsung 152MP - page 50

    English > Main > Specifications > Preset Timing Modes General PowerSaver Preset Timing Modes SyncMaster 15 2 MP If the signal tran sferred from the comp uter is the sa me as the followi ng Preset Timing Modes, the screen will be adjusted automatically. H owever, if the si gnal differs, the screen may go blank wh ile the power LED is on. Re ...

  • Samsung 152MP - page 51

    E n g lis h > Ma in > S p e c ific a t io n s > P r e s e t T im in g Mo d e s General PowerSaver Preset Timing Modes SyncMaster 1 7 2 MP If the signal tran sferred from the comp uter is the sa me as the followi ng Preset Timing Modes, the screen will be adjusted automatically. H owever, if the si gnal differs, the screen may go blank wh i ...

  • Samsung 152MP - page 52

    E n g lis h > Ma in > In fo r m a t io n > S e rv ic e C e n t e r Service Cent er Terms Regulatory Natural Color For Better Display A uthority U.S.A. : Samsung Com puter Products Cus tomer Service 400 Valley R oad, Suite 201, Mt. Arl ington, NJ 07 856 Tel. : (973)601 -6000, 1- 800-SAMSUNG (1-800-726-7864) Fax. : (973)601 -6001 http://www. ...

  • Samsung 152MP - page 53

    http://samsung.es/ United Kingdom : Samsung Electron ics (UK) Ltd. Samsung Hous e, 225 Hook Rise So uth Surbiton, Surrey KT6 7L D Tel. : (020 8) 391 0168 Fax. : (0208) 397 9949 < European Service Cente r & National Service > Stafford Park 12 Telfo rd, Shropshire, TF3 3 BJ Tel. : (087 0) 242 0303 Fax. : (01952) 292 033 http://samsungservic ...

  • Samsung 152MP - page 54

    Teatinos 55 0, Santia go Centro, Sa ntiago, Ch ile Fono: 56- 2-5605000 Fax: 56-2-5605353 56-2-8002002 11 http://www.sonda.com / http://www.samsung. cl/ MEXICO : Samsung El ectronics Mexico S .A. de C.V. Saturno 44 Col . Nueva Industri al Vallejo Del. Gusta vo A. Madero C. P. 07700 Mexico D.F. Tel. 01 5 7 47 51 00 Fax. 01 57 47 52 02 RFC: SEM95 0215 ...

  • Samsung 152MP - page 55

    E n g lis h > Ma in > In fo r m a t io n > T e r m s Service Cent er Terms Regulatory Natural Color For Better Display A uthority Sync Signal Sync (Synchronized) S ignals refer to the sta ndard signals th at are required to display desired c olors on the monitor. They a re divided into V ertical and Horizo ntal Sync Signal s. These signals ...

  • Samsung 152MP - page 56

    English > Main > Info rmation > Regulatory Service Cent er Terms Regulatory Natural Color For Better Display A uthority FCC Inform ation | IC Compliance Notice | MPR II Compliance | European No tice (Europe o nly) | PCT Notic e | VCC I | T C O'9 5 -Eco l o g i c a l r e q u ire m e n ts f o r p e r s o n a l c o m p ut e r s (T C O &a ...

  • Samsung 152MP - page 57

    MPR II Compliance This monitor compl ies with SWEDA C(MPR II) recommend ations for reduced electric and magneti c fields. European Notice (Europe only) Products with the C E marking comp ly w ith the EMC Directive(89/33 6/ EEC), (92/31/EEC), (93/68/ EEC) and the Low Voltage Directive (73/23 /EEC) issued by the Comm ission of the Eu ropean Comm unit ...

  • Samsung 152MP - page 58

    What does labelling involve? This product meets the requ irements for the TCO'95 scheme, whi ch provides for in ternational environmental lab elling of monitors . The labelling sche me was develo ped as a joint eff ort by the TCO (The Swedish Confed eration of Profe ssional Emplo yees), Naturskydds foreningen (The Swe dish Society for Nature C ...

  • Samsung 152MP - page 59

    Congratulations! You have just purchased a TCO'99 a pproved and label led product! Yo ur choice has provide d you with a product developed fo r professional use. Y our purchase ha s also contribute d to reducing the burden on the environment and also to the further dev elopment of environm entally adapted electronics produ cts. This product me ...

  • Samsung 152MP - page 60

    in high doses. Th e relevant TCO'99 requirem ent states that b atteries may not con tain any mercu ry. It also demands that mercury is n ot present in a ny of the elec trical or electron ics components a ssociated wi th the labelled unit. There is however o ne exception. Me rcury is, for the time bei ng, permitted in the back light system of f ...

  • Samsung 152MP - page 61

    English > Main > Inform ation > Natural Color Service Cent er Terms Regulatory Natural Color For Better Display A uthority Natural Color Software Program One of the re cent problems in using a co mputer is that the color of the image s printed out by a prin ter or other imag es scanned by a scanner or a di gital camera ar e not the sam e a ...

  • Samsung 152MP - page 62

    Service Cent er Terms Regulatory Natural Color For Better Display A uthority For Better Display 1. Adjust computer reso lution and screen i njection ra te (refresh ra te) in c ontrol panel of compu ter as described belo w to enjoy th e best quality of picture. You can have an uneven qua lity of picture in the screen if the best quality of picture i ...

  • Samsung 152MP - page 63

    English > Main > I nformation > Authority Service Cent er Terms Regulatory Natural Color For Better Display A uthority Information in this document is s ubject to change without notice. © 2003 Samsung Electronics Co., Ltd. All rights reserved. Reproductio n in any ma nner whatsoever w ithout the w r itten permissio n of Samsung E lectroni ...

Manufacturer Samsung Category Computer Monitor

Documents that we receive from a manufacturer of a Samsung 152MP can be divided into several groups. They are, among others:
- Samsung technical drawings
- 152MP manuals
- Samsung product data sheets
- information booklets
- or energy labels Samsung 152MP
All of them are important, but the most important information from the point of view of use of the device are in the user manual Samsung 152MP.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Samsung 152MP, service manual, brief instructions and user manuals Samsung 152MP. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Samsung 152MP.

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A complete manual for the device Samsung 152MP, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Samsung 152MP by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Samsung 152MP.

A complete Samsung manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Samsung 152MP - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Samsung 152MP, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Samsung 152MP, that we can find in the current document
3. Tips how to use the basic functions of the device Samsung 152MP - which should help us in our first steps of using Samsung 152MP
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Samsung 152MP
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Samsung 152MP in a specific country, if it was not possible to solve the problem on our own.

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