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Manual Polycom IP 330

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  • Polycom IP 330 - page 1

    December, 2007 Edition 1725-11241-001 Rev. C SIP 3.0 User Guide for the SoundPoint ® IP 330/320 Phone SIP 3.0 ...

  • Polycom IP 330 - page 2

    Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part ...

  • Polycom IP 330 - page 3

    iii About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with y ...

  • Polycom IP 330 - page 4

    User Guide SoundPoint IP 330/320 iv ...

  • Polycom IP 330 - page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . ...

  • Polycom IP 330 - page 6

    User Guide SoundPoint IP 330/320 vi System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–19 Supporting S ...

  • Polycom IP 330 - page 7

    Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1 ...

  • Polycom IP 330 - page 8

    User Guide SoundPoint IP 330/320 viii ...

  • Polycom IP 330 - page 9

    1 - 1 1 Getting Star ted with Y our SoundPoint IP 330/320 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provid es a powerful, yet flexible IP communications solution, delivering ex cellent voice quality. The graphic di ...

  • Polycom IP 330 - page 10

    User Guide SoundPoint IP 330/320 1 - 2 Par ts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/32 0 phone • handset & handset cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu ...

  • Polycom IP 330 - page 11

    Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint IP 330/320 Phone This secti ...

  • Polycom IP 330 - page 12

    User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator. Power over Ethernet Using a regular CAT5 cable (optional a ccessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant swi ...

  • Polycom IP 330 - page 13

    Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 330/320 in one of two ways: • As a desk mount • As a wall mount Refer to the following sections to attach the base to the phone or, fo ...

  • Polycom IP 330 - page 14

    User Guide SoundPoint IP 330/320 1 - 6 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone. ...

  • Polycom IP 330 - page 15

    Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 7 T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switc h and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fas ...

  • Polycom IP 330 - page 16

    User Guide SoundPoint IP 330/320 1 - 8 Features of Y our SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator —This will alert you to voice and text (instant) messages. 2. Line Icons —Use these keys to activate up to lines that can be assigned to your phone. The associated icons represent ...

  • Polycom IP 330 - page 17

    Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 9 — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators —Individual multi-col or LEDs displa y the dynamic call state and remote user status (busy lamp field ( BLF) an d presence ...

  • Polycom IP 330 - page 18

    User Guide SoundPoint IP 330/320 1 - 10 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in formation. Use (the Select key) to select a fi eld of displayed data or enter edit mode for some settings. 15. Speaker —For ringer and hands-fre e audio output. 16. Hookswitch 17. Graphic Display —Shows information a ...

  • Polycom IP 330 - page 19

    Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 11 • Use the dial pad keys to navigate throug h and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows w hich arrow keys can be used at a particu lar sublevel. For example, the following figure shows that , , , an ...

  • Polycom IP 330 - page 20

    User Guide SoundPoint IP 330/320 1 - 12 • Press and hold (for one second) from the idle display: — to point to the contact in t he directory system where you can scroll through the in dividual fields. — to the Placed Calls list when the phone is idle. Pressing again will call the currently highlighted number. Pressing while in the dialing edi ...

  • Polycom IP 330 - page 21

    2 - 1 2 Customizing Y our SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 phone by adju sting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This ...

  • Polycom IP 330 - page 22

    User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings You can configure the following ba sic settings if you press and then select Settings > Basic : • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Directory sea ...

  • Polycom IP 330 - page 23

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1. Press . 2. Select Settings > Basic > Contrast . 3. Press the Up or Do ...

  • Polycom IP 330 - page 24

    User Guide SoundPoint IP 330/320 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabl ed and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft key to receive a call will now connect to the your headset automatica ...

  • Polycom IP 330 - page 25

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 5 Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3 ). T o change the incoming ri ...

  • Polycom IP 330 - page 26

    User Guide SoundPoint IP 330/320 2 - 6 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or repeatedly to return to the idle display. Director y Search You can configure how the search of the local contact directory is pe ...

  • Polycom IP 330 - page 27

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 7 The phone will restart to set the new directory search mode if you pressed the Yes soft key. Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordere d u sing the fol lowing priorities: active, alerting , then held. Cal ...

  • Polycom IP 330 - page 28

    User Guide SoundPoint IP 330/320 2 - 8 • To return to the previous menu: — Press . • To store the contact to the local contact directory: — Press to select the entry, then press the Save soft key. • To delete th e call from list: — Press the Delete soft key. Press repeatedly to return to the idle display. Managing Contacts You can enter ...

  • Polycom IP 330 - page 29

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 9 2. Select the local contact directory if it does not appear automatically by pressing . 3. Press . A new entry appears at the top of the list. 4. Press to add a new entry. 5. Press to enter a first name. Entry to this field is al phabetic as denoted by . 6. Enter the first name of the contact from ...

  • Polycom IP 330 - page 30

    User Guide SoundPoint IP 330/320 2 - 10 10. Repeat steps 3 to 6 to enter a contact number. T h i s i s a r e q u i r e d f i e l d a n d i t m u s t b e u n i q u e ( n o t a l r e a d y i n t h e d i r e c t o r y ) . Entry to this field is number as denoted by . 11. Repeat steps 3 to 6 to change the Speed Dial Index if desired. It is automaticall ...

  • Polycom IP 330 - page 31

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 11 b Press to view the Placed Calls list. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. (Optional) Press the Info soft key. The name is displayed. The number, ti me and date when the call started, and call duration are acce ssible through use of . 5. ( ...

  • Polycom IP 330 - page 32

    User Guide SoundPoint IP 330/320 2 - 12 4. Press . The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. If the contact already exists in the co ntact dir ...

  • Polycom IP 330 - page 33

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 13 6. Use and to scroll through the fields, then pr ess to select the field. 7. Make the desired changes. The Ok soft key i s not displayed until a change has been made . The Cancel soft key in this context will cancel th e edit session for the entry and return to the screen before the Edit soft key ...

  • Polycom IP 330 - page 34

    User Guide SoundPoint IP 330/320 2 - 14 4. Press to select the entry. 5. Press the Delete soft key. The contact is deleted from the director y. The next entry in the directory appears. 6. Press repeatedly to return to the idle display. Placing a Call to a Contact T o place a call to a contact in the local contact director y: 1. Press the Dir soft k ...

  • Polycom IP 330 - page 35

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 15 retrieved. The second key press repeats the process using the second letter on the key and so on. For example, to f ind the first directory en try whose last name starts with J, press the 5 key once. To find the first entry whose last name starts with R, press the 7 key three times. T o search fo ...

  • Polycom IP 330 - page 36

    User Guide SoundPoint IP 330/320 2 - 16 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, send ing them di rectly to your voice mail, or by transferring them direct ly to another party. Distinguishing Calls You can customize your phone so that you can distinguish different pa ...

  • Polycom IP 330 - page 37

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 17 T o send incoming calls from a par ticular contact directly to voice mail: 1. Press the Dir soft key. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject field i s displayed. 6. Press , an ...

  • Polycom IP 330 - page 38

    User Guide SoundPoint IP 330/320 2 - 18 6. Press . 7. Enter the number of the party t o w hom you want to divert the call. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel cha ...

  • Polycom IP 330 - page 39

    Customizing Y our SoundPoint IP 330/320 Phone 2 - 19 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemble the foll owing figure: Incoming calls to th is line ...

  • Polycom IP 330 - page 40

    User Guide SoundPoint IP 330/320 2 - 20 ...

  • Polycom IP 330 - page 41

    3 - 1 3 Using the Basic Features of Y our SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The ...

  • Polycom IP 330 - page 42

    User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 . Review useful tips about the phone in Before You Use You r SoundPoint IP 330/320 Ph ...

  • Polycom IP 330 - page 43

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a With the handset on-hook, press , , , or t ...

  • Polycom IP 330 - page 44

    User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list. b Press to vi ...

  • Polycom IP 330 - page 45

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the graphic di ...

  • Polycom IP 330 - page 46

    User Guide SoundPoint IP 330/320 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number. • If your pho ...

  • Polycom IP 330 - page 47

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels. T o answer an incoming call on a line configured for multiple ...

  • Polycom IP 330 - page 48

    User Guide SoundPoint IP 330/320 3 - 8 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all ot her parties wh ...

  • Polycom IP 330 - page 49

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 9 Press again or the Resume soft key to resume the call. The active audio icon (one of , , or ) appears as the line indicator. When a call has been on hold for an exte nded period of time, both visual and audible alerts appear. Contact your syst em administrator to determine if this ...

  • Polycom IP 330 - page 50

    User Guide SoundPoint IP 330/320 3 - 10 2. Press Conf soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press the Conf soft k ey again to join all parties in the conference. T o split a conference call: ¾ Press the Split soft key to split the conference. Both parties will ...

  • Polycom IP 330 - page 51

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 11 T ransferring a Call A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — To transf ...

  • Polycom IP 330 - page 52

    User Guide SoundPoint IP 330/320 3 - 12 T o per form a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft ke y. 3. Do one of the following steps: a Enter the number to which you want to transfer the call. b Press the Dir soft key to access the lo cal contact directory, use and to access the contacts, and then press ...

  • Polycom IP 330 - page 53

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 13 Static For warding T o enable call for warding to another party: 1. Press and select Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwa rding type you want to c ...

  • Polycom IP 330 - page 54

    User Guide SoundPoint IP 330/320 3 - 14 T o disable call for warding: 1. Press and select Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwa rding type you want to change and then press the Select soft key. 4. Press the Disable s ...

  • Polycom IP 330 - page 55

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 15 Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently use d number. For example in the figure below, pr essing places a call t o James. For other frequently used numbers, you can associate them with a speed dial index. To dial a con ...

  • Polycom IP 330 - page 56

    User Guide SoundPoint IP 330/320 3 - 16 6. Press to select the spe ed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index. 8. Press the Ok or Cancel soft keys to accept or cancel changes. ...

  • Polycom IP 330 - page 57

    Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 17 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display. I ...

  • Polycom IP 330 - page 58

    User Guide SoundPoint IP 330/320 3 - 18 ...

  • Polycom IP 330 - page 59

    4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 330/320 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Ca ll Appearances • Using Buddy Lists • Restarting Your Phone To cust ...

  • Polycom IP 330 - page 60

    User Guide SoundPoint IP 330/320 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dir ected to your phone. After you end a call, the li ...

  • Polycom IP 330 - page 61

    Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 3 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Lo gout ... 3. Select Logout . 4. Press repeatedly to return to the idle display. T o set ACD agent avail ...

  • Polycom IP 330 - page 62

    User Guide SoundPoint IP 330/320 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Li ne 1 holding a call from Bob at extension 1701. T o answer an incoming call when configured for multip le call appearances: ¾ Do one of the following steps: — Press ...

  • Polycom IP 330 - page 63

    Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 330/320 phone comb ines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live interaction within a pool of p hones is possible by monitoring the “presence” of the parties ...

  • Polycom IP 330 - page 64

    User Guide SoundPoint IP 330/320 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select the Watch Buddy field. 6. Use or to switch between Enabled and Disable ...

  • Polycom IP 330 - page 65

    Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, ...

  • Polycom IP 330 - page 66

    User Guide SoundPoint IP 330/320 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled, you are disallowing th ...

  • Polycom IP 330 - page 67

    Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 9 T o restar t the phone: ¾ Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. — Press , then select Settings > Advanced > Resta rt Phone . You must enter the administrative password to access this me ...

  • Polycom IP 330 - page 68

    User Guide SoundPoint IP 330/320 4 - 10 ...

  • Polycom IP 330 - page 69

    5 - 1 5 T roubleshooting Y our SoundPoint IP 330/320 Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator. ...

  • Polycom IP 330 - page 70

    User Guide SoundPoint IP 330/320 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • V erify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure th ...

  • Polycom IP 330 - page 71

    T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the pho ne from a known working tel ...

  • Polycom IP 330 - page 72

    User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Check with the syst em administrator to see whether or not the key has been ...

  • Polycom IP 330 - page 73

    T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugg ...

  • Polycom IP 330 - page 74

    User Guide SoundPoint IP 330/320 5 - 6 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check same status of handset, headset (if connected) and through the Hands-Free S peakerphone. Outbound or inbound calling is unsucces ...

  • Polycom IP 330 - page 75

    T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is ...

  • Polycom IP 330 - page 76

    User Guide SoundPoint IP 330/320 5 - 8 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect . Do one of the following steps: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is co ...

  • Polycom IP 330 - page 77

    Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta ...

  • Polycom IP 330 - page 78

    User Guide SoundPoint IP 330/320 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polyco ...

  • Polycom IP 330 - page 79

    Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un ...

  • Polycom IP 330 - page 80

    User Guide SoundPoint IP 330/320 Regulator y Notices - 4 ...

  • Polycom IP 330 - page 81

    Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 A ABC icon 2–9 , 2–15 ACD. See also automatic call distribution answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–15 automatic call distribut ion 4–1 B base, attaching 1–5 block buddies ...

  • Polycom IP 330 - page 82

    User Guide SoundPoint IP 330/320 Index – 2 L language support 2–5 M managing buddies 4–5 microphone mute 3–8 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 multiple call appearances 4–3 multiple calls, hold 3–9 multiple keys per li ne 2–19 multiple lines call forwarding 3–13 Do Not Disturb 3–14 ring type 2–5 sup ...

  • Polycom IP 330 - page 83

    Index Index – 3 T text entry 1–11 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 U useful tips 1–10 V voice mail 3–17 volume 3–8 W watch buddies 4–6 ...

  • Polycom IP 330 - page 84

    User Guide SoundPoint IP 330/320 Index – 4 ...

Manufacturer Polycom Category Telephone

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- IP 330 manuals
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All of them are important, but the most important information from the point of view of use of the device are in the user manual Polycom IP 330.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Polycom IP 330, service manual, brief instructions and user manuals Polycom IP 330. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Polycom IP 330.

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A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Polycom IP 330 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Polycom IP 330.

A complete Polycom manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Polycom IP 330 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Polycom IP 330, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Polycom IP 330, that we can find in the current document
3. Tips how to use the basic functions of the device Polycom IP 330 - which should help us in our first steps of using Polycom IP 330
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Polycom IP 330
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Polycom IP 330 in a specific country, if it was not possible to solve the problem on our own.

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