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Manual Provision-ISR DI-380IPVF

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  • Provision-ISR DI-380IPVF - page 1

    W W W a a a t t t e e e r r r - - - p p p r r r o o o o o o f f f I I I R R R N N N e e e t t t w w w o o o r r r k k k C C C a a a m m m e e e r r r a a a User Manual Please read this instruction carefully for correct use of the product and preserve it for reference purposes ...

  • Provision-ISR DI-380IPVF - page 2

    PROVISION-ISR DI -380IPVF User Manual 720P IR Fixed Lens IP Dome Camera For H.264 IP Camera All rights reserved ...

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  • Provision-ISR DI-380IPVF - page 5

    Cautions  Before operation, we strongl y advise users to read this manual and keep it properly for using later .  Please use the specified power supply to connect.  A void from in correct operation, shock vibration, heavy pressing which can cause damage to product.  Do not use corrosive detergent to clean main body of the camera. If nec ...

  • Provision-ISR DI-380IPVF - page 6

    1 Introduction .................................................................................................... 1 1.1 Package ..................................................................................................... 1 1.2 Overview .................................................................................................. 1 2 ...

  • Provision-ISR DI-380IPVF - page 7

    5.4.6 DDNS Configuration ................................................................ 20 5.4.7 R TSP .......................................................................................... 24 5.4.8 UPNP ......................................................................................... 24 5.4.9 Mail Setting ............................ ...

  • Provision-ISR DI-380IPVF - page 8

    IP -CAMERA User Manual - 1 C C C h h h a a a p p p t t t e e e r r r 1 1 1 I I I n n n t t t r r r o o o d d d u u u c c c t t t i i i o o o n n n 1 Introduction This IP-CAMERA (short for IP-CAM) is designed for high performance CCTV s olutions. It adopts state of the art video processing chips. It utilizes most advanced technologies, such as video ...

  • Provision-ISR DI-380IPVF - page 9

    IP -CAMERA User Manual - 2 C C C h h h a a a p p p t t t e e e r r r 1 1 1 I I I n n n t t t r r r o o o d d d u u u c c c t t t i i i o o o n n n CVBS V ideo Cable: Connect to monitor . MIC Audio Cable: Connect to microphone. DC 12V Power Cable: DC 12V power input. LAN Network Cable: Connect to internet; PoE power supply supported. ...

  • Provision-ISR DI-380IPVF - page 10

    IP -CAMERA User Manual - 3 C C C h h h a a a p p p t t t e e e r r r 2 2 2 I I I n n n s s s t t t a a a l l l l l l a a a t t t i i i o o o n n n 2 Installation 2.1 Ceiling Mounting Before start, please make sure that the ceiling is strong enough to withstand 3 times the weight of the camera. Part of our products may not support to ad just focus o ...

  • Provision-ISR DI-380IPVF - page 11

    IP -CAMERA User Manual - 4 C C C h h h a a a p p p t t t e e e r r r 2 2 2 I I I n n n s s s t t t a a a l l l l l l a a a t t t i i i o o o n n n Step 6: Ajust the Zoom screw and the Focus screw with the screwdriver until you get the optimum image. 2.2 CMS and IP-T ool Installation Find CMS software from CD and then double click “Setup.exe” fi ...

  • Provision-ISR DI-380IPVF - page 12

    IP -CAMERA User Manual - 5 C C C h h h a a a p p p t t t e e e r r r 3 3 3 I I I E E E C C C o o o n n n n n n e e e c c c t t t i i i o o o n n n 3 IE Connection User can connect IP-CAM through LAN or W AN. Here onl y take IE browser (6.0) for example. The details are as follows . 3.1 LAN In LAN, there are two ways to access IP-CAM ： ① Access ...

  • Provision-ISR DI-380IPVF - page 13

    IP -CAMERA User Manual - 6 C C C h h h a a a p p p t t t e e e r r r 3 3 3 I I I E E E C C C o o o n n n n n n e e e c c c t t t i i i o o o n n n For example, the network segment of this computer is 192.168.13.57. So, please modify the IP address, Subnet Mask, Gateway of IP-Cam which must be in the same network segment with the computer . After mo ...

  • Provision-ISR DI-380IPVF - page 14

    IP -CAMERA User Manual - 7 C C C h h h a a a p p p t t t e e e r r r 3 3 3 I I I E E E C C C o o o n n n n n n e e e c c c t t t i i i o o o n n n Input User name and passwo rd and then click “OK” button to login. Note : User also can use the modified IP address of the IP-Cam. Input the IP address in the IE browser bar and then click “Enter? ...

  • Provision-ISR DI-380IPVF - page 15

    IP -CAMERA User Manual - 8 C C C h h h a a a p p p t t t e e e r r r 3 3 3 I I I E E E C C C o o o n n n n n n e e e c c c t t t i i i o o o n n n S tep 2: Open the IE Browser and input the default address of IP-CAM and confirm. Then the IE browser will download Active X control automatically . S tep 3: After downloading Acti ve X control, the logi ...

  • Provision-ISR DI-380IPVF - page 16

    IP -CAMERA User Manual - 9 C C C h h h a a a p p p t t t e e e r r r 4 4 4 R R R e e e m m m o o o t t t e e e P P P r r r e e e v v v i i i e e e w w w 4 Remote Preview 4.1 Remote Pre view After you log in, you will see the following window . The descriptions of the icon on the remote preview interface: Right click mouse to appear a pull-down list ...

  • Provision-ISR DI-380IPVF - page 17

    IP -CAMERA User Manual - 10 C C C h h h a a a p p p t t t e e e r r r 4 4 4 R R R e e e m m m o o o t t t e e e P P P r r r e e e v v v i i i e e e w w w After selecting the record date, the record files will be displayed in the record file list box. User can double click a certain record file to playback or check a certain file. Then click Play bu ...

  • Provision-ISR DI-380IPVF - page 18

    IP -CAMERA User Manual - 11 C C C h h h a a a p p p t t t e e e r r r 4 4 4 R R R e e e m m m o o o t t t e e e P P P r r r e e e v v v i i i e e e w w w Click “Browse” to set saving path; Click “Save” to save pictures to HDD on the computer; Click “Printer setup” to set the printer and prin t the snap pictures; drag the scroll bar to v ...

  • Provision-ISR DI-380IPVF - page 19

    IP -CAMERA User Manual - 12 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5 Remote Configuration Functions of remote configurations include: System Configuration, Video Configuration, Alarm Configuration, Network Configuration and Adv ...

  • Provision-ISR DI-380IPVF - page 20

    IP -CAMERA User Manual - 13 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 2. Select “Modify Time ", user can self -define time. Choose the right "Time Zone" according to user’s location. 3. User can also enable DST ...

  • Provision-ISR DI-380IPVF - page 21

    IP -CAMERA User Manual - 14 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5. Enable auto iris, the image mirror and image overturn function. 6. Press the "Save" button to save the settings. 5.2.2 Video Stream 1. Enter into & ...

  • Provision-ISR DI-380IPVF - page 22

    IP -CAMERA User Manual - 15 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5.3 Alarm Configuration Alarm configuration includes three submenus: Motion Detection Area, Motion Detection Trigger and Motion Detection Schedule. 5.3.1 Motion ...

  • Provision-ISR DI-380IPVF - page 23

    IP -CAMERA User Manual - 16 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n below: 2. Check "Enable alarm" check box. Then motion based alarm is activated. 3. Set alarm holding time. 4. Set alarm trigger options. Alarm Out : I ...

  • Provision-ISR DI-380IPVF - page 24

    IP -CAMERA User Manual - 17 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n Week schedule User could set the alarm time from Monday to Sunday for alarm everyday in one week. Note: The lengthwise means one day of a week; the rank means 2 ...

  • Provision-ISR DI-380IPVF - page 25

    IP -CAMERA User Manual - 18 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 2. Input port number for IE access in the "HTTP Port" textbox. 3. Input the port number for audio & video transmission in the "Data Port" ...

  • Provision-ISR DI-380IPVF - page 26

    IP -CAMERA User Manual - 19 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 2. Check “transit enable”. Then save the setting. 3. Input www.upnpicp.com in IE address; download and install Active X. Then a window shows up as below: 4. ...

  • Provision-ISR DI-380IPVF - page 27

    IP -CAMERA User Manual - 20 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 3. Input the above -mentioned server IP, server port and device ID in the responding boxes. Click “save” button to save the settings. 5.4.5 IP Notify 1. E n ...

  • Provision-ISR DI-380IPVF - page 28

    IP -CAMERA User Manual - 21 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n " Registration " 2) Fill in the registr ation form, then click " Submit " 3) Fill in the host name you want to apply for and press " Re ...

  • Provision-ISR DI-380IPVF - page 29

    IP -CAMERA User Manual - 22 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 1. Enter into "Network Configuration"  "DDNS Configuration" tab as below: Note : The steps to band a domain name for video surveillance s ...

  • Provision-ISR DI-380IPVF - page 30

    IP -CAMERA User Manual - 23 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n Step 1: Fill in the blank of IE address with ‘www.dns2p.com’. Step 2: Click to enter the website. Step 3: Click "New User" in the right of home pa ...

  • Provision-ISR DI-380IPVF - page 31

    IP -CAMERA User Manual - 24 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n Note: If the connection fails, press the "INFO" button. Now the system will display: ‘DDNS NONE’. Then you need to check network and information a ...

  • Provision-ISR DI-380IPVF - page 32

    IP -CAMERA User Manual - 25 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n pop up. Click “YES” button to see a “Windows Components Wizard” dialog box pop up as shown below. Then press “Next” to cont inue. After finished the ...

  • Provision-ISR DI-380IPVF - page 33

    IP -CAMERA User Manual - 26 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5. Receival email address list: add email address into the list 6. Receival email address: receiver ’ s e -mail address 7. After all parameters setup, user ca ...

  • Provision-ISR DI-380IPVF - page 34

    IP -CAMERA User Manual - 27 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n Add user: 1. Clicking "Add" button pops up "Add user" dialog box as shown below: After binding physical address to the IP-CAM, you can acces ...

  • Provision-ISR DI-380IPVF - page 35

    IP -CAMERA User Manual - 28 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5. Input computer’s physical address which is used to access the server in the “User PC MAC” text box. 6. Click “OK” button to modify user’s passwor ...

  • Provision-ISR DI-380IPVF - page 36

    IP -CAMERA User Manual - 29 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 4. Select the MAC address which needs to be deleted from the MAC address list box and click “delete” button to delete th at MAC address. 5. Click "save ...

  • Provision-ISR DI-380IPVF - page 37

    IP -CAMERA User Manual - 30 C C C h h h a a a p p p t t t e e e r r r 5 5 5 R R R e e e m m m o o o t t t e e e C C C o o o n n n f f f i i i g g g u u u r r r a a a t t t i i i o o o n n n 5.5.6 Upgrade Enter into Advanced Configuration — Upgrade interface. 1. Click “Browse” button to select the save path of the upgrade file 2. Click “Upgr ...

  • Provision-ISR DI-380IPVF - page 38

    IP -CAMERA User Manual - 31 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e 6 Mobile Surveillance This IP-CAM supports mobile surveillance by phones with Windows mobile, iPhone, Android and Blackberry OS. Please check the operation system ver ...

  • Provision-ISR DI-380IPVF - page 39

    IP -CAMERA User Manual - 32 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e 6.2 By Phones with iPhone OS  Install through Iphone. S tep 1: Open App S tore software as shown in the figure on the left. S tep2: Search “ Provision Cam ” an ...

  • Provision-ISR DI-380IPVF - page 40

    IP -CAMERA User Manual - 33 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e  "Provision Cam" Instruction 1. Login Step 1 : Choose network type. There are two network connection ways: 3G/3G +WIFI, enhanced video quality. This netw ...

  • Provision-ISR DI-380IPVF - page 41

    IP -CAMERA User Manual - 34 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e information, device information, network information, etc. ： Server list button. Click this button to add server list. ： Help button. Help you know about the use ...

  • Provision-ISR DI-380IPVF - page 42

    IP -CAMERA User Manual - 35 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e Channel indicator instruction: ： V ideo loss ： Schedule recording ： Others ： Sensor alarm ： Motion alarm ： Motion /sensor alarm based recording or manual ...

  • Provision-ISR DI-380IPVF - page 43

    IP -CAMERA User Manual - 36 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e 1. Click “Screen mode” button to select channel as shown in Fig 1. 2. Wh en there is video playing in a screen, you can switch the channel by long pressing the sc ...

  • Provision-ISR DI-380IPVF - page 44

    IP -CAMERA User Manual - 37 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e Fig 4 Fig 5 5. CMS Function This function makes multi -device managements and preview come true. S tep 1 : Click to enable CMS function. When this icon turns green, i ...

  • Provision-ISR DI-380IPVF - page 45

    IP -CAMERA User Manual - 38 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e Then click button to play . Only one favorite group can be collected. ： Color means the channel or group has been collected. Grey means the channel or group isn’t ...

  • Provision-ISR DI-380IPVF - page 46

    IP -CAMERA User Manual - 39 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e 6.3 By Phones with A ndroid Software Installation S tep 1 : Run “Play Store” (or Google market) program. S tep 2 : Search “ Provision Cam ”. S tep 3 : Press ? ...

  • Provision-ISR DI-380IPVF - page 47

    IP -CAMERA User Manual - 40 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e S tep 3 : Input the account and password of your device. The default account name is admin and the default password is 123456. S tep 4 : Check “Remember S erver” ...

  • Provision-ISR DI-380IPVF - page 48

    IP -CAMERA User Manual - 41 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e Record Playback: Click “ Playback ” in the main menu interface to ent er playback interface. Then choose the channel you want to playback. Th is will take you to ...

  • Provision-ISR DI-380IPVF - page 49

    IP -CAMERA User Manual - 42 C C C h h h a a a p p p t t t e e e r r r 6 6 6 M M M o o o b b b i i i l l l e e e S S S u u u r r r v v v e e e i i i l l l l l l a a a n n n c c c e e e Favorite Channel: Check the favorite channels and click “ Save ” button to save these channels. Then go into live interface and click button to play these favorit ...

  • Provision-ISR DI-380IPVF - page 50

    IP -CAMERA User Manual - 43 C C C h h h a a a p p p t t t e e e r r r 7 7 7 I I I P P P - - - T T T o o o o o o l l l 7 IP -Tool Up dating through IP-T ool Note: Do not cut off power supply and internet when updating. If the device is unable to start because of the failure of upgrade, it needs to retr ofit. Acquire the IP-T ool from the supplier an ...

  • Provision-ISR DI-380IPVF - page 51

    IP -CAMERA User Manual - 44 C C C h h h a a a p p p t t t e e e r r r 7 7 7 I I I P P P - - - T T T o o o o o o l l l Modify IP address and click OK button to exit the dialog box. After that, IP -T ool will display the new IP address.  Upgrade Software Select the device; right click “Update software” . Click “Update” to start upgrading ? ...

  • Provision-ISR DI-380IPVF - page 52

    IP -CAMERA User Manual - 45 C C C h h h a a a p p p t t t e e e r r r 7 7 7 I I I P P P - - - T T T o o o o o o l l l Input the relevant information and click “ Browse ” button to choose your update file. After that, click “ Update Kernel ” button to start updating. When upgrading, do not disconnect PC to device and make sure the power is o ...

  • Provision-ISR DI-380IPVF - page 53

    IP -CAMERA User Manual - 46 C C C h h h a a a p p p t t t e e e r r r 8 8 8 Q Q Q & & & A A A 8 Q & A 1. Q: How to find my password if I forget it? A ： Use the IP-Tool. Run the IP-Tool and right click the camera informati on to choose “ Set Factory Attribute ” . Default IP: 192.168.226.201. User name: admin Password: 123456 2. ...

  • Provision-ISR DI-380IPVF - page 54

    IP -CAMERA User Manual - 47 C C C h h h a a a p p p t t t e e e r r r 8 8 8 Q Q Q & & & A A A Fig 4-1 Fig 4 -2 ④ then click ok to finish setup. b. Other plug-ins or anti-virus blocks ActiveX. Please uninstall or close them. 5. Q ： No sound can be heard, why? A ： Without connect audio input device. Please connect and try again. B: ...

  • Provision-ISR DI-380IPVF - page 55

    IP -CAMERA User Manual - 48 C C C h h h a a a p p p t t t e e e r r r 9 9 9 S S S p p p e e e c c c i i i f f f i i i c c c a a a t t t i i i o o o n n n 9 Specification Model DI -380IPVF Image Sensor Sony Exmor IMX138 1/3" C MOS Effective Pixels 1280×1024 Electronic Shutter 1/25s ~ 1/100000s Day & Night ICR Min. Illumination 0lux (IR ON) ...

  • Provision-ISR DI-380IPVF - page 56

    IP -CAMERA User Manual - 49 C C C h h h a a a p p p t t t e e e r r r 9 9 9 S S S p p p e e e c c c i i i f f f i i i c c c a a a t t t i i i o o o n n n Notes: ...

  • Provision-ISR DI-380IPVF - page 57

    IP -CAMERA User Manual - 50 C C C h h h a a a p p p t t t e e e r r r 9 9 9 S S S p p p e e e c c c i i i f f f i i i c c c a a a t t t i i i o o o n n n ...

Manufacturer Provision-ISR Category Security camera

Documents that we receive from a manufacturer of a Provision-ISR DI-380IPVF can be divided into several groups. They are, among others:
- Provision-ISR technical drawings
- DI-380IPVF manuals
- Provision-ISR product data sheets
- information booklets
- or energy labels Provision-ISR DI-380IPVF
All of them are important, but the most important information from the point of view of use of the device are in the user manual Provision-ISR DI-380IPVF.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Provision-ISR DI-380IPVF, service manual, brief instructions and user manuals Provision-ISR DI-380IPVF. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Provision-ISR DI-380IPVF.

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A complete manual for the device Provision-ISR DI-380IPVF, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Provision-ISR DI-380IPVF by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Provision-ISR DI-380IPVF.

A complete Provision-ISR manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Provision-ISR DI-380IPVF - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Provision-ISR DI-380IPVF, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Provision-ISR DI-380IPVF, that we can find in the current document
3. Tips how to use the basic functions of the device Provision-ISR DI-380IPVF - which should help us in our first steps of using Provision-ISR DI-380IPVF
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Provision-ISR DI-380IPVF
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Provision-ISR DI-380IPVF in a specific country, if it was not possible to solve the problem on our own.

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