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IBM Type 7977 - page 1
W elcome . Thank y ou f or buying an IBM ser v er . This ser v er contains inf or mation for setting up and configuring your ser v er . F or detailed information about y our ser v er , vie w the documentation on the IBM System Y ou can also find the most current inf or mation about y our ser v er at http://www .ibm.com/systems/suppor t/ Y our ser v ...
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IBM Type 7977 - page 2
Ser v er Suppor t Ye s No No See the troubleshooting inf ormation that comes with the ser v er to determine the cause of the problem and the action to take . Update the firmware to the latest le v el. Y ou can download firmware from . http://www .ibm.com/systems/ support/ No No Software Ye s Ye s Hardware Check all cab les for loose connections and ...
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IB M Sy s t e m x3 500 Ty p e 7977 In sta lla ti o n Gu i d e ...
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Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 97 and the Warranty and Support Information document on the IBM Documentation CD. Sixth Edition (October 2008) © Copyright International Business Machines Corporation 2008. US Government Users Restricted Rights – Us ...
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IBM Type 7977 - page 5
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1 The IBM System x Documentation CD . . . . . . . . . . . . . . . . .2 Hardware and software requirements . . . . . . . . . . . . . . . .2 Using the Documentation Browser . . . . . . . . . . . . . . . . .3 Noti ...
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Using ServeRAID Manager . . . . . . . . . . . . . . . . . . .5 9 Using the Boot Menu program . . . . . . . . . . . . . . . . . . .6 1 Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . . .6 1 Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . .6 1 Chapter 5. Solving problems . . . . . . . . . . . . . . . . ...
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IBM Type 7977 - page 7
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instal ací tohoto produkt u si prectet e prírucku bezpecnostních i nstrukcí . Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvo ...
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Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Important: Each caution and danger statement in this document is labeled with a number . This number is used to cross reference an English-language caution or danger statement with translated versions of the cauti ...
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Statement 1: DANGER Electrical current from power , telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v ...
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Statement 2: CAUTION: When replacing the lithium battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer . If your system has a module containing a lithium battery , replace it only with the same module type made by the same manufacturer . The battery contains lithium and can explode if not properly ...
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Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustment ...
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Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all el ...
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Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service tec ...
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xii IBM System x3500 T ype 7977: Installation Guide ...
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Chapter 1. Introduction This Installation Guide contains instructions for setting up your IBM ® System x3500 T ype 7977 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User ’s Guide on the IBM System x Documentation CD, which comes with the server . This do ...
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Model type/serial number Important: The server keys cannot be duplicated by a locksmith. If you lose them, order replacement keys from the key manufacturer . The key serial number and the telephone number of the manufacturer are on a tag that is attached to the keys. If you plan to install the server in a rack, you must purchase a T ower-to-Rack Ki ...
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Using the Documentation Browser Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if availabl ...
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Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document. The following notices and statements are used ...
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Features and specifications The following information is a summary of the features and specifications of the server . Depending on the server model, some features might not be available, or some specifications might not apply . T able 1. Features and specifications Microprocessor: v Intel ® Xeon ™ dual-core or quad-core with 12 MB Level-2 cache ...
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Major components of the server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server , open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating sy ...
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Chapter 2. Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server . These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the User ’s Guide on the IBM System x Documentation CD. Installation ...
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v Have a small flat-blade screwdriver available. v Yo u do not have to turn off the server to install or replace hot-swap power supplies, hot-swap hard disk drives, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices. v Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the serv ...
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v Remove items from your shirt pocket, such as pens and pencils, that might fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server . Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, ...
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Opening the bezel Important: Before you install optional hardware, make sure that the server is working correctly . Start the server , and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working ...
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Removing the left-side cover The following illustration shows how to remove the left-side cover from the server . Left-side cov er Cov er release latch Lock To remove the server left-side cover , complete the following steps: 1. Read the safety information that begins on page vii and the guidelines in “Handling static-sensitive devices” on page ...
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Branch 0 Branch 1 Channel 1 Channel 2 Channel 3 Channel 0 DIMM 6 DIMM 5 DIMM 4 DIMM 12 DIMM 11 DIMM 10 DIMM 3 DIMM 2 DIMM 1 DIMM 9 DIMM 8 DIMM 7 v Installing additional DIMMs in both memory branches will improve system performance. v The server supports memory mirroring (mirroring mode) and online-spare memory . – Memory mirroring replicates and ...
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– Online-spare memory disables a failed rank pair of DIMMs from the system configuration and activates an online-spare rank pair of DIMMs to replace the failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated, you must enable this feature and have installed an additional rank pair of DIMMs of the same speed, type, size (or la ...
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BR0 BR0 BR1 BR1 DIMM 7 DIMM 8 DIMM 9 CH2 DIMM 7 DIMM 8 DIMM 9 CH2 DIMM 10 DIMM 11 DIMM 12 CH3 DIMM 10 DIMM 11 DIMM 12 CH3 Rank 0 Rank 0 512 MB Rank 4 1 GB Rank 2 512 MB Rank 1 Rank 1 Empty Rank 5 Empty Rank 3 512 MB Minimum configuration: one pair of DIMMs Other Configuration: Multiple Pair s of DIMMs (Branch 0 works independently of Branch 1) (Bra ...
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1 and DIMM connector 4. However , the size, speed, type, and technology of the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must match each other . – The following table shows the DIMM upgrade configuration sequence for operating in non-mirroring mode (normal mode). T able 3. 5. DIMM upgrade configuration sequence in non-mirro ...
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T able 4. DIMM installation sequence (continued) Memory in Non-mirroring mode Memory in mirroring mode 6 1, 4, 7, 10, 2, 5 8 1, 4, 7, 10, 2, 5, 8, 11 10 1, 4, 7, 10, 2, 5, 8, 11 , 3, 6 12 1, 4, 7, 10, 2, 5, 8, 11 , 3, 6, 9, 12 To install DIMMs in the server , complete the following steps: 1. Read the safety information that begins on page vii and ? ...
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Statement 17: CAUTION: The following label indicates moving parts nearby . 4. Remove the power supply and power-supply filler from the server by pressing down on the release latch while you pull out on the plastic handle. Note: The power supply , power-supply filler , or power supplies must be removed before you attempt to rotate the power-supply c ...
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a. Open the retaining clip on each end of the DIMM connector . b. T ouch the static-protective package that contains the DIMM to any unpainted metal surface on the server . Then, remove the DIMM from the package. c. T urn the DIMM so that the DIMM keys align correctly with the slot. d. Insert the DIMM into the connector . P ower supply suppor t bra ...
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Installing redundant power and cooling Yo u can install a second 835-watt hot-swap power supply . This upgrade option includes a hot-swap power supply , two hot-swap fans, a fan structure with an air duct and a single hot-swap fan, and a fan power cable. Yo u must also purchase a second power cord to connect the power supply to the power source. To ...
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Release latch P ower supply 6. Remove the power supply and power supply filler from the server by pressing down on the release latch while you pull out. P ower-supply cage assembly P ower-supply cage handle 7. Lift the power-supply cage handle on the rear of the power-supply cage, and rotate the power-supply cage out of the way until it latches in ...
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T ransition duct DIMM air duct Plastic push pins P ositioning pins Rivet Pin a. Remove the plastic push pins that secure the DIMM air duct to the power-supply cage. 1) Grasp the top of the plastic push pins and pull them out of the rivets. 2) Grasp the rivets and pull them out of the mounting holes and set them to the side. Note: If the DIMM air du ...
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P ower supply suppor t brac ket P ower supply release tab 10. Raise the power-supply cage slightly and press and hold the release tab on the rear power-supply support bracket; then, lower the power-supply structure into position. For clarity , the power-supply cage is not shown in the illustration. Rear fan assemb ly with baffle 11 . Install the re ...
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Rear F an Connector c. Connect the fan power cable to the connector on the system board. 12. Install the adapters. 13. Install the left-side cover . 14. From the rear of the server , install the power supplies into the server . Push each power supply until it stops and clicks into place. 15. Connect one end of each power cord into the connector on ...
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v The hot-swap bays are arranged vertically in the standard hard disk drive cage; the bay numbers are 0 through 7 (from top to bottom) on models with eight hard disk drives and 0 through 11 (from top to bottom) on models with twelve hard disk drives. v For a list of supported optional devices for the server , see http://www .ibm.com/ servers/eserve ...
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2. If you plan to configure the server for RAID operations through the ServeRAID-8k controller , the ServeRAID-8s controller , the optional ServeRAID-10is controller , or a combination of these controllers, you must configure the disk arrays before you install the operating system. See the ServeRAID ™ documentation on the IBM ServeRAID Support CD ...
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IBM Type 7977 - page 40
Heatsink 2 Microprocessor 2 Microprocessor release lev er Microprocessor 2 VRM 6. Install the VRM. 7. Install the microprocessor: a. T ouch the static-protective package that contains the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Release the microprocessor retention latch b ...
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Attention: Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover . T ouching the thermal grease will contaminate it. 9. Reinstall the microprocessor air duct on the fan cage. If you have other devices to install or remove, do so now . Otherwise, go to “Completing the installation” on page 30. Installi ...
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3. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings. (It might be easier for you to route cables before you install the adapter .) Adapter Rear adapter retention brack et F ront adapter retention brack et 4. Open the front and rear adapter retention brackets. 5. Remove th ...
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8. Connect any required cables to the adapter . If you have other devices to install or remove, do so now . Otherwise, go to “Completing the installation” on page 30. Installing an IBM Remote Supervisor Adapter II SlimLine An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in its dedicated connector on the system board. ...
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Remote Supervisor II SlimLine adapter suppor t brac ket Remote Supervisor II SlimLine adapter retainer clip Remote Supervisor II SlimLine adapter 6. Carefully grasp the Remote Supervisor Adapter II SlimLine by its top edge or upper corners, and align it with the Remote Supervisor Adapter II SlimLine guide and the connector on the system board. Atte ...
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IBM Type 7977 - page 45
Left-side cov er Cov er release latch Lock a. Position the left-side cover so that the handle is at the top. b. Place the bottom edge of the cover onto the bottom edge of the server . c. Rotate the top edge of left-side cover toward the server; then, press down on the cover until it clicks into place. d. Using the supplied key , lock the left-side ...
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Video Mouse P ower cord K eyboard Serial 1 (COM 1) P arallel Serial 2 (COM 2) USB 4 Ethernet 10/100/1000 Ethernet 10/100/1000 RJ-45 USB 3 AC po wer LED DC power LED Reattaching the bezel The bezel comes with break-away hinges that are designed so that you can easily reattach the bezel if the bezel is opened beyond 180° or if excessive pressure is ...
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4. Repeat step 2 for the remaining hinge. Updating the server configuration When you start the server for the first time after you add or remove an internal or external device, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration setti ...
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34 IBM System x3500 T ype 7977: Installation Guide ...
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Chapter 3. Server controls, connectors, LEDs, and power This chapter describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls and LEDs on the front of the server . Note: The front bezel door is not shown so that the drive bays are visible. USB 2 USB 1 P o ...
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System-information LED: When this amber LED is on, the server power supplies are nonredundant, or some other noncritical event has occurred. The event is recorded in the error log. Check the light path diagnostic panel for more information (see the Problem Determination and Service Guide on the IBM System x Documentation CD). System-error LED: When ...
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Rear view The following illustration shows the connectors and LEDs on the rear of the server . Video Mouse P ower cord K eyboard Serial 1 (COM 1) P arallel Serial 2 (COM 2) USB 4 Ethernet 10/100/1000 Ethernet 10/100/1000 RJ-45 USB 3 AC po wer LED DC power LED Power-cord connector: Connect the power cord to this connector . Mouse connector: Connect ...
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Serial 2 (COM 2) connector: Connect a 9-pin serial device to this connector . This connector can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely . Do not connect any 9-pin serial devices to this connector when ...
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Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service microprocessor is shut down; however , the server can respond to requests from the service microprocessor (also called the baseboard management controller), such as a remote requ ...
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T urning off the server When you turn off the server and leave it connected to ac power , the server can respond to requests from the service microprocessor , such as a remote request to turn on the server . While the server remains connected to ac power , one or more fans might continue to run. To remove all power from the server , you must discon ...
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Chapter 4. Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server . Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation. (See “Using the Serv ...
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IBM Type 7977 - page 56
Using the Configuration/Setup Utility program The Configuration/Setup Utility program is part of the BIOS. Yo u can use it to perform the following tasks: v Change interrupt request (IRQ) settings v Change the startup drive sequence v Configure serial-port assignments v Enable USB keyboard and mouse support v Resolve configuration conflicts v Set t ...
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IBM Type 7977 - page 57
Using the baseboard management controller The baseboard management controller provides environmental monitoring for the server . If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the system event/error log. The ba ...
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v Remote Console Active : Enabled v Remote Console COM Port : COM 2 v Remote Console Baud Rate : 19200 or higher v Remote Console Data Bits : 8 v Remote Console Parity : None v Remote Console Stop Bits : 1 v Remote Console T ext Emulation : ANSI v Remote Console Keyboard Emulation : ANSI v Remote Console Active After Boot : Enabled v Remote Console ...
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ttyS0 LILO configuration: If you are using LILO, complete the following steps: 1. Complete the following steps to modify the /etc/lilo.conf file: a. Add the following text to the end of the first default=linux line -Monitor b. Comment out the map=/boot/map line by adding a # at the beginning of this line. c. Comment out the message=/boot/message li ...
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Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=t ...
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kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1 . In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file a ...
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Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that # all kernel and initrd paths are relative to /boot/, eg. # root (hd0,0) # kernel /vmlinuz-version ro root=/dev/hda6 # initrd /initrd-version.img ...
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a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu . b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d. Append the following text to the kernel line of the first title section: console=ttyS0,1920 ...
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IBM Type 7977 - page 64
Modified /boot/grub/menu.lst contents Notes root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp 1 disableapic maxcpus=0 3 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. Yo u must restar ...
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Original bootcfg program output Boot Loader Settings ---------------------------- timeout: 30 default: multi(0)disk(0)rdisk(0)partition(1)WINDOWS Boot Entries ---------------- Boot entry ID: 1 OS Friendly Name: Windows Server 2003, Standard Path: multi(0)disk(0)rdisk(0)partition(1)WINDOWS OS Load Options: /fastdetect Modified bootcfg program outp ...
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IBM Type 7977 - page 66
3. Follow the prompts to complete the installation. The installation program prompts you for a TCP/IP port number and an IP address. Specify an IP address, if you want to limit the connection requests that will be accepted by the utility program. To accept connections from any server , type INADDR_ANY as the IP address. Also specify the port number ...
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IBM Type 7977 - page 67
smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller , download firmware updates and SDR/FRU updates, and remotely manage a network. Using the baseboard management controller c ...
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IBM Type 7977 - page 68
– sysinfo Display general system information that is related to the server and the baseboard management controller . v Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network. Yo u can also use SOL to remotely view and change the server BIOS settings. At a comman ...
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– View the RAID configuration and associated devices – Monitor operation of the RAID controller Consider the following information when you use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage arrays: v The ServeRAID-8s SAS controller supports RAID levels 0, 1, 1E, 5. 6, 10, 50, and 60. v Servers that ...
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v Disk Utilities Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before you make a selection. Using ServeRAID Manager Use ServeRAID Manager , which is on the IBM ServeRAID Manager Application CD, to perform the following tasks: v Configure a redundant arra ...
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7. Restart the server . Using custom configuration: To use custom configuration, complete the following steps: 1. In the ServeRAID Manager tree, click the controller . 2. Click Custom configuration . 3. Click Next . 4. In the “Create arrays” window , from the list of ready drives, select the drives that you want to group into the array . 5. Cli ...
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v The optional ServeRAID-10is SAS controller that you can install in your server , supports RAID levels 0, 1, 5, 6, 10, 50, and 60. v Servers that come with twelve 2.5-inch hot-swap SAS drives also come with two ServeRAID SAS controllers; a ServeRAID-8k Controller in the ServeRAID connector on the system board and a ServeRAID-8s controller in PCI E ...
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Note: Hard disk drives in an array can have different capacities, but the ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS controllers treat them as if they all have the capacity of the smallest hard disk drive. 4. From the list of available drives, select the drives that you want to include in the array and press Enter . 5. From the ...
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grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the two physical drives that you want to group into an array and create a hot-spare drive. Using express configuration: To use express configuration, complete the following ...
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IBM Type 7977 - page 75
Using the Boot Menu program The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program. To use the Boot Menu program, complete the following steps: 1. T urn off the server . 2. Restart the server . 3. Pr ...
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62 IBM System x3500 T ype 7977: Installation Guide ...
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Chapter 5. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server . If you cannot diagnose and correct a problem by using the information in this chapter , see Appendix A, “Getting help and technical assistance,” on page 95, the Problem ...
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IBM Type 7977 - page 78
One beep POST was completed successfully without detecting any errors. Other beep codes See the Problem Determination and Service Guid e on the IBM System x Documentation CD for information about other beep codes. POST error codes The following table provides an abbreviated list of the error messages that might appear during POST . See the Problem ...
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 81
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 82
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 83
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 85
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 86
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 87
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 88
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 89
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 90
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 91
T roubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see the Problem Determination and Service Guide on the IBM System x Documentation CD for information about testing the server . If you have just added new software or a new optional de ...
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IBM Type 7977 - page 92
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 93
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 94
Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field r ...
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IBM Type 7977 - page 95
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If ...
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IBM Type 7977 - page 96
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU ...
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IBM Type 7977 - page 97
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 98
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 99
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FR ...
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IBM Type 7977 - page 100
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If a ...
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IBM Type 7977 - page 101
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 102
ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). ...
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IBM Type 7977 - page 103
Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v I ...
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IBM Type 7977 - page 104
Light path diagnostics The following illustration shows the remind button and the LEDs on the light path diagnostics panel. The light path diagnostics panel is inside the server under the left-side cover , and the error LEDs are also visible through the left-side cover . CPU VRM S_ERR MEMOR Y DASD/ RAID NMI SP BUS FA N PO WER SUPPL Y PCI BUS 2 1 CO ...
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IBM Type 7977 - page 105
Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Do ...
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IBM Type 7977 - page 106
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 107
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 108
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step i ...
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IBM Type 7977 - page 109
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you ...
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IBM Type 7977 - page 110
Yo u can find service information for IBM systems and optional devices at http://www .ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and ...
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IBM Type 7977 - page 111
Appendix B. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, ...
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IBM Type 7977 - page 112
AIX PowerExecutive XA-32 Alert on LAN Predictive Failure Analysis XA-64 BladeCenter ServeRAID X-Architecture Chipkill ServerGuide XpandOnDemand e-business logo ServerProven xSeries Eserv er System x Intel, Intel Xeon, Itanium, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, and Win ...
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IBM Type 7977 - page 113
Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven ® , including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warrant ...
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IBM Type 7977 - page 114
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L ’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à tra ...
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IBM Type 7977 - page 115
Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulato ...
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IBM Type 7977 - page 116
The foregoing notice is provided in accordance with California Code of Regulations T itle 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a lithium manganese dioxide battery which contains a perchlorate substance. Electronic emission notices Federal Communications Commission (FCC) stat ...
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IBM Type 7977 - page 117
failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information T echnology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment w ...
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IBM Type 7977 - page 118
104 IBM System x3500 T ype 7977: Installation Guide ...
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IBM Type 7977 - page 119
Index A adapter boot option 27 hot-plug devices 29 installing hot-plug 29 PCI bus, identification 27 ServeRAID 29 assistance, getting 95 Attached Disk T est 79 attention notices 4 B baseboard management controller utility programs 53 battery return program 100 bays 5 beep codes 63 bezel installing 30 removing 10 Boot Menu program 61 Broadcom Gigabi ...
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IBM Type 7977 - page 120
FCC Class A notice 102 features 5 firmware code, updating 53 updates 7 firmware updates 1 G getting help 95 H hard disk drive activity LED 35 diagnostic tests, types of 79 problems 78 status LED 36 hardware service and support 96 heat output 5 help, getting 95 hot-swap and hot-plug devices adapters 29 hot-swap drive installing 24 humidity 5 I IBM S ...
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IBM Type 7977 - page 121
power supply 5 problems CD-ROM, DVD-ROM drive 77 hard disk drive 78 intermittent 79 memory 81 microprocessor 82 monitor 82 mouse 80 optional devices 85 pointing device 80 power 86 serial port 87 ServerGuide 88 software 89 solving 63 USB port 89 product recycling and disposal 99 R RAID configuration programs 54 recycling and disposal, product 99 red ...
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IBM Type 7977 - page 122
108 IBM System x3500 T ype 7977: Installation Guide ...
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IBM Type 7977 - page 123
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IBM Type 7977 - page 124
Part Number: 44R5218 Printed in USA (1P) P/N: 44R5218 ...
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