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Manual Zebra ZE500

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  • Zebra ZE500 - page 1

    P1051584-002 Rev . A Zebra ® ZE500™ User Guide ...

  • Zebra ZE500 - page 2

    © 2012 ZIH Corp. The copyrights in this manual and th e software and/or firmware in the print engine described therein are owned by ZIH Corp. and Zebra’ s licensors. Unaut horized rep roduction of this manual or the software and/or firmware in the print engine may result in impris onment of up to one year and fines of up to $10,000 (17 U.S.C.506 ...

  • Zebra ZE500 - page 3

    3 Declaration of Conformity 8/23/12 P1051584-002 DECLARATION OF CONFORMITY ZEBRA TECHNOLOGIES CORPORATION Declares that the following In formation Technology Equipment Zebra ZE500-4 and ZE500-6 complies with the following applicab le directives and standards for the ITE: Heavy Industry enviro nment Applicable Directives and Supporting Standards: 20 ...

  • Zebra ZE500 - page 4

    Compliance Information 4 P1051584-002 8/23/12 Compliance Information FCC Compliance S t atement This device compli es with Part 15 of the FCC rules. Operation is subje ct to the follo wing two conditions: 1. This device may not cause harmful in terferen ce, and 2. This device must accept any interference recei ved, including interferenc e that may ...

  • Zebra ZE500 - page 5

    8/23/12 P1051584-002 Contents About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 How This Document Is Organi z ed . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 6

    Contents 6 P1051584-002 8/23/12 Print Engine Inst allation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 8 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Dimensions and Clearance Needs . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 7

    7 Contents 8/23/12 P1051584-002 Print Engine Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Power-On Self T est . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 CANCEL Self T est . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 8

    Contents 8 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ...

  • Zebra ZE500 - page 9

    8/23/12 P1051584-002 About This Document This section provides yo u with contact informat ion, document structure and or ganization, an d additional re ference documents. Content s Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 How This Document Is Organized . . . . . . . . . . ...

  • Zebra ZE500 - page 10

    About This Document Who Shoul d Use This Do cument 10 P1051584-002 8/23/12 Who Should Use This Document This User Guide is intend ed for use by any person who needs to perform routine maintenance , upgrade, or troubleshoot pro blems with the print engine. How This Document Is Organized The User Guide is set up as follows: Section Description Intr o ...

  • Zebra ZE500 - page 11

    11 About This Document Contacts 8/23/12 P1051584-002 Contact s T echnical Supp ort via the Internet is a vailable 24 hours pe r day , 365 days per year . W e b Site: www .zebra.com E-mail Back T e chnical Library: E-mail address: emb@zebra.com Subject line: Email list Self Service Knowledge Base: www .zebra.com/knowledgebase Online Case Registratio ...

  • Zebra ZE500 - page 12

    About This Document Document Conventions 12 P1051584-002 8/23/12 Document Conventions Ta b l e 1 shows the way that certain informat ion is conveyed in this documen t. T able 1 • Docume nt Conventions Altern ate Color If you are viewing thi s guide online, yo u can click the blue text used for cross-references or hyperlinks to ju mp directly t o ...

  • Zebra ZE500 - page 13

    8/23/12 P1051584-002 1 Introduction This section provides a high-level over vi ew of the printe r and its compo nents. Content s Print Engine Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Print Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 14

    Introduction Print Engine Orientation 14 P1051584-002 8/23/12 Print Engine Orient ation The ZE500 print engines are availa ble in a right-hand configurat ion (the print mechani sm is on the right) and a left-hand configuration (the print mec hanism is on the left). Figure 1 • Lef t-Hand (LH) Print Engine Figure 2 • Right-Ha nd (RH) Print Engine ...

  • Zebra ZE500 - page 15

    15 Introd uction Print Engine Components 8/23/12 P1051584-002 Print Engine Component s Figure 3 shows the components inside the media co mpartmen t of a right-hand print engine. A left-hand unit contain s a mirror image of these components. Famil iarize yourself with these components be fore continuing with the p rint engine setup procedure. Figure ...

  • Zebra ZE500 - page 16

    Introduction Control Pane l 16 P1051584-002 8/23/12 Control Panel All controls and in dicators for the prin t engine are located on the cont rol panel ( Figure 4 ). The power switch is located on top of the control panel. Figure 4 • Control Panel 1 The displ ay shows the print engine’ s operating status and all ows the user to navigate the menu ...

  • Zebra ZE500 - page 17

    17 Introd uction Control Panel Display 8/23/12 P1051584-002 Control Panel Display The control p anel includes a displa y , where you can v iew the print engine’ s status or change its operating parameters. In this section, yo u will learn ho w to navigate t hrough the menu syst em and change values for menu items. After the print engin e complete ...

  • Zebra ZE500 - page 18

    Introduction Control Panel Display 18 P1051584-002 8/23/12 Perform an action + indicates that an act ion can be performed. Press PLUS (+) to perform the specified action. Change Parameter V alues - and + indicate tha t a value can be changed. Press PLUS (+) or MINUS (-) to scroll through the accepted values. T able 2 • Navigation (Continued) POWE ...

  • Zebra ZE500 - page 19

    19 Introd uction Control Panel Display 8/23/12 P1051584-002 Exit Setup Mode 1. While in Setup Mode, pre ss SETUP to exit the opera ting parame ters. The LCD displays SA VE CHANGES . 2. T o return to the parameters, plu s the LEFT ARROW . OR Press PLUS (+) or MINUS (-) to scroll through th e exit options. 3. Press the RIGHT A RROW to select the disp ...

  • Zebra ZE500 - page 20

    Introduction Control Panel Display 20 P1051584-002 8/23/12 Changing Password-Pr otected Parameters Certain paramet ers, including the communication parameters, are passwo rd-protected by factory defaul t. The first time that you attempt to change a password-pro tected parameter , the print engine displays ENTER PASSWORD . Before you c an change the ...

  • Zebra ZE500 - page 21

    21 Introd uction Control Panel Display 8/23/12 P1051584-002 Operating Parameters on the Control Panel Items in this menu are shown in the order i n which they appe ar when you press the RIGH T ARROW . For more information about these settings, see Print Settings on page 73 . Adjust the Print Darknes s Set the darkness to t h e lowest settin g that ...

  • Zebra ZE500 - page 22

    Introduction Control Panel Display 22 P1051584-002 8/23/12 Adjust the T ear -Off Position If necessary , adjust the position of the media over t he tear -off bar after printing. See T ear-Off Positi on on page 74 for more information. Select the Print Mode Select a print mo de that is com patible with your print eng ine options. See Print Mode on p ...

  • Zebra ZE500 - page 23

    23 Introd uction Control Panel Display 8/23/12 P1051584-002 Select the Media Sensor Select the media sensor that is appropri ate for the med ia that you are using. See Sensor T ype on pa ge 95 for more information. Select the Print Method Specify if ribbon is bei ng used. Thermal T rans fer media requires ribbon for printi ng while Direct Th ermal ...

  • Zebra ZE500 - page 24

    Introduction Control Panel Display 24 P1051584-002 8/23/12 Set Number of Labels Per Roll for Early W arning This value should c o rrespond to the number of labels per roll of the media that you are using. See Early W arning for Media and Ri bbon on page 82 for more information. * This parameter appears only if Early W arning for Media an d Ribbon i ...

  • Zebra ZE500 - page 25

    25 Introd uction Control Panel Display 8/23/12 P1051584-002 Set Early W arning for Maintenance When this feature is enable d, the print engine pro vides warnings when the p rinthead n eeds to be cleaned. See Early W arning for Maintenance on page 82 for more information. Set Printhead Clea ning Interval * When Early W arning for Maintenance is enab ...

  • Zebra ZE500 - page 26

    Introduction Control Panel Display 26 P1051584-002 8/23/12 V iew the Non- Resettable Counter This parameter displ ays the total l ength of me dia that the p rinter has printed. See Non-Resettable Counter on page 83 for more information. V iew User-Contr olled Counter 1 This parameter displ ays the total l ength of me dia that the p rinter has print ...

  • Zebra ZE500 - page 27

    27 Introd uction Control Panel Display 8/23/12 P1051584-002 Print Bar Code List This option pr ints a label that lists the a vailable bar co des in the print engine. Bar codes may be sto red in RAM or Flash memory . See Print Information on page 84 for more information. Print Image List This option pr ints a label th at li sts the available images ...

  • Zebra ZE500 - page 28

    Introduction Control Panel Display 28 P1051584-002 8/23/12 Print All Labels This option print s labels that list the available fonts, bar codes, images, formats, and the curr ent print engine and ne twork configurations. See Print Information on page 84 for more information. Initialize Flash Memory This option erases all previous ly stored informat ...

  • Zebra ZE500 - page 29

    29 Introd uction Control Panel Display 8/23/12 P1051584-002 Set Parallel Communications Select the communication s port that matches the one being used by the host computer . See Parallel Commu nications on page 96 for more information. Set Serial Communications Select the communication s port that matches the one being used by the host computer . ...

  • Zebra ZE500 - page 30

    Introduction Control Panel Display 30 P1051584-002 8/23/12 Set the Host Handshake Protocol V alue Select the hand shake protocol that matches the one being used by the host computer . See Host Handshake on page 98 for more information. Set the Zebra Protocol V alue Protocol is a type of error checkin g system. Depending on the selection, an indicat ...

  • Zebra ZE500 - page 31

    31 Introd uction Control Panel Display 8/23/12 P1051584-002 Set the Format Command Prefix V alue Set the format c ommand pref ix charac ter to match what is used in your label f ormats. See Command Character on pa ge 94 for more information. Set the Delimiter Character V alue Set the delimite r character to match what is used in your l abel formats ...

  • Zebra ZE500 - page 32

    Introduction Control Panel Display 32 P1051584-002 8/23/12 Set the Head-Close Action Set the action for the printer to t ake when you close the printhead. See Head-C lose Action on pa ge 85 for more information. Set the Backfeed Sequence This parameter se ts when label b ackfeed occurs after a label is removed in some print modes. It has no effec t ...

  • Zebra ZE500 - page 33

    33 Introd uction Control Panel Display 8/23/12 P1051584-002 Set Applicator Error Signal When Print Engine Pauses When this opti on is enabled and the print e n gine is paused , the print engine sets the appl icator error state. See Err or on Pause on page 80 for more information. Set the Ribbon Low Mode The Ribbon Lo w feature d etermines if th e p ...

  • Zebra ZE500 - page 34

    Introduction Control Panel Display 34 P1051584-002 8/23/12 V iew Sensor Settings The following parameters are automatically set during the calibration procedure an d should be changed only by a qualified service technician . Select Format Conversion Scaling Factor Selects the bitmap scaling factor . The first number is the origina l dots per inch ( ...

  • Zebra ZE500 - page 35

    35 Introd uction Control Panel Display 8/23/12 P1051584-002 Set the Real-Time Clock (R TC) Date This parameter a llows you to set the date to display in the Idle Display . See RTC Date on page 88 for more information. Set the Real-Time Clock (R TC) Time This parameter a llows you to set the date to display in the Idle Display . See RTC T ime on pag ...

  • Zebra ZE500 - page 36

    Introduction Control Panel Display 36 P1051584-002 8/23/12 V iew the Active Print Server* This menu item displa ys which print server is be ing used. This tells which devic e’ s settings such as IP protocol and IP address are being displayed under t hose menu items. * This menu it em, which cannot be mo dified fr om the contr ol panel, appears on ...

  • Zebra ZE500 - page 37

    37 Introd uction Control Panel Display 8/23/12 P1051584-002 Set the Default Gateway* V iew and, if necessary , change the default gateway . Changes are saved only if IP PROT OCOL is set to PERMANENT . T o allow any saved changes to take ef fect, use RESET NETWORK on page 37 to reset the print server . See Default Gate way on page 91 for more inform ...

  • Zebra ZE500 - page 38

    Introduction Control Panel Display 38 P1051584-002 8/23/12 Specify the Password Level This option resets th e wired or wireless pri nt server . Y ou must reset the print server to al low any changes to the network setting s to take effec t. See Passwor d Level on page 88 for more information. * This menu item appears only if a wir ed or wireless pr ...

  • Zebra ZE500 - page 39

    39 Printer Setup and Operation T ypes of Media 8/23/12 P1051584-002 T ypes of Media Y our print eng ine can use various types of media: • S tandar d media —Most standard media uses an adhesive backing that sti cks individual labels or a continuo us length of labels to a liner . Stand ard media can come on rolls or in a fanfold stack ( Ta b l e ...

  • Zebra ZE500 - page 40

    Printer Setup and Operation T ypes of Media 40 P1051584-002 8/23/12 Non-Continuous Fanfold Media Fanfold media is folded in a zi gzag pattern. Fanfold media can have the same label separation s as non-continuo us roll media. The separations would fall on or near the folds. Note • The use of fanfold media i s not recommended. Continuous Roll Media ...

  • Zebra ZE500 - page 41

    41 Printer Setup and Operation Ribbon Overview 8/23/12 P1051584-002 Ribbon Overview Ribbon is a t hin film that is co ated on one side with wax, resin, o r wax resin, whi ch is transferred to the media duri ng the therm al transfer process. The me dia determine s whether you need to use ribbon and how wide the ribb on must be. When ribbon is used, ...

  • Zebra ZE500 - page 42

    Printer Setup and Operation Ribbon Overview 42 P1051584-002 8/23/12 Adhesive T est If you have lab els available, p erform the adhesive test to determine wh ich side of a ri bbon is coated. This method works well for ribbon that is already insta lled. T o perform an adhesive test, complete these steps: 1. Peel a label fro m its liner . 2. Press a c ...

  • Zebra ZE500 - page 43

    8/23/12 P1051584-002 2 Printer Setup and Operation This section assists the technician with init ial setup and operation o f the print en gine. Content s Handling the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Unpack and Inspect the Print Engine . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 44

    Printer Setup and Operation Handling the Print Engine 44 P1051584-002 8/23/12 Handling the Print Engine This section describ es how to handle your print en gine. Unp ack and Inspect the Print Engine When you receiv e the print eng ine, do the fo llowing: 1. Immediately unpa ck the print engine. 2. Check all exterior surfaces for damage. 3. Raise th ...

  • Zebra ZE500 - page 45

    45 Printer Setup and Operation Handling the Print Engine 8/23/12 P1051584-002 2. Remove the metal spacer that ships ne xt to the printhead-rel ease latch. (Right-hand unit shown.) a. Cut the cable tie ( 1 ) that secured the printhead-rel ease latch during shipping. b. Rotate the printhead-rele ase latch to exp ose the metal spa cer . 1 ...

  • Zebra ZE500 - page 46

    Printer Setup and Operation Handling the Print Engine 46 P1051584-002 8/23/12 c. Remove the metal spacer . d. Rotate the printhead-rele ase latch to the closed position. 3. Cut and remove other cable ties tha t were used in the media compartment (if any). ...

  • Zebra ZE500 - page 47

    47 Printer Setup and Operation Handling the Print Engine 8/23/12 P1051584-002 T o Store the Print Engine If you are not placing th e print engine into immed iate operation, re package it using the original packing materials. Y ou may store the print engin e under the followin g conditions: • T emperature: –40°F to 140°F (–40° to 60°C) • ...

  • Zebra ZE500 - page 48

    Printer Setup and Operation Print Engine Installation 48 P1051584-002 8/23/12 Print Engine Inst allation This section provid es basic information for mounting the p rint engine into an applica tor . The illustrations in th is section show the print engine from different a n gles and include dimensions and clearance needs. Requirement s St ability W ...

  • Zebra ZE500 - page 49

    49 Printer Setup and Operation Print Engine Installation 8/23/12 P1051584-002 Dimensions and Clearance Needs This section shows measurements rel evant wh en installing th e ZE500 print engine in an applicator . Front View (Right-Hand Print Engine Shown) 5 mounting screws - 0.218 in. (5.5 mm) through - counterbore 0.350 in. x 0.197 in. (8.9 x 5 mm) ...

  • Zebra ZE500 - page 50

    Printer Setup and Operation Print Engine Installation 50 P1051584-002 8/23/12 Rear View 9.648 in. (245 ± 0.1 mm) 0.445 in. (1 1.3 mm) ...

  • Zebra ZE500 - page 51

    51 Printer Setup and Operation Print Engine Installation 8/23/12 P1051584-002 T op V iew 16.62 in. (422.1 mm) ...

  • Zebra ZE500 - page 52

    Printer Setup and Operation Print Engine Installation 52 P1051584-002 8/23/12 Side V iew—ZE500-4 Print Engine 12.13 in (308.2 mm) 1.454 in. (37 mm) 15.89 in. (403.7 mm) 12.73 in. (323.2 mm) 7.34 in. (186.5 mm) 14.95 in. (379.73 mm) 19.87 in. (504.7 mm) 0.613 in. (15.6 mm) 0.52 in. (13.2 mm) Ribbon and media edge First print element Mainframe ...

  • Zebra ZE500 - page 53

    53 Printer Setup and Operation Print Engine Installation 8/23/12 P1051584-002 Side V iew—ZE500-6 Print Engine 0.613 in. (15.6 mm) 0.52 in. (13.2 mm) Ribbon and media edge First print element Mainframe ...

  • Zebra ZE500 - page 54

    Printer Setup and Operation Print Engine Installation 54 P1051584-002 8/23/12 Inst all the Print Engi ne in an Applicator This section provid es the basic inst ructions for installing the print engine into an applicator . T o inst all the print engine into an applicator , complete these step s: 1. See Figur e 7 . Install the c enter mounting bo lt ...

  • Zebra ZE500 - page 55

    55 Printer Setup and Operation Select a Data Communication Interface 8/23/12 P1051584-002 Select a Dat a Communication Interface Y ou may connect yo ur print engine to a compute r using one o r more of the ava ilable connection s. The standard connectio ns are shown in Figure 8 . A ZebraNet wired or w ireless print server op tion or a pa rallel por ...

  • Zebra ZE500 - page 56

    Printer Setup and Operation Select a Data Communication Interface 56 P1051584-002 8/23/12 Caution • Ensure that the print eng ine power is off ( O ) before connecting data communications cables. Co nnecting a data communications cable while the pow er is on ( I ) may damage the print engine. T able 4 • Dat a Communication Interfaces Interface S ...

  • Zebra ZE500 - page 57

    57 Printer Setup and Operation Select a Data Communication Interface 8/23/12 P1051584-002 Applicator Option Limit ations and Requirements The applicato r interface is used to cont rol the print engine fro m an ext ernal device (usually a label app licator). Connections and Configuration The print engi ne ships with the followin g caution label over ...

  • Zebra ZE500 - page 58

    Printer Setup and Operation Select a Data Communication Interface 58 P1051584-002 8/23/12 Dat a Cables Y ou must supply al l data cables for your applica tion. Ethernet cables do not requ ire shielding, but all other da ta cables must be fully shielded and fitted with me tal or metallized connector shells. Unshielde d data cables may increase radia ...

  • Zebra ZE500 - page 59

    59 Printer Setup and Operation Connect the Print Engi ne to a Power So urce 8/23/12 P1051584-002 Connect the Print Engine to a Power Source The AC power cord must ha ve a three-prong fema le connector on one end that plugs into the mating AC power conne ctor at the rear of the print engine. If a power cab le was not inc luded with your p rint engin ...

  • Zebra ZE500 - page 60

    Printer Setup and Operation Connect the Print Engine to a Power Source 60 P1051584-002 8/23/12 3. Tu r n o n ( I ) the print engine. The print engi ne boots up and performs a sel f-test. Power Cord Specifications Depending on how your p rint engine was ordered, a power cord may or may no t be included. If one is not included or if the one i ncluded ...

  • Zebra ZE500 - page 61

    61 Printer Setup and Operation Connect the Print Engi ne to a Power So urce 8/23/12 P1051584-002 Figure 9 • Power Cord Specifications Figure 10 • International Safety Organization Certification Symbols 1 AC power plug for your co untry—This shou ld bear the certifi cation mark of at least on e of the known i n ternational safety or ganization ...

  • Zebra ZE500 - page 62

    Printer Setup and Operation Load Ribbon and Media 62 P1051584-002 8/23/12 Load Ribbon and Media Use the instructions i n this section to load ri bbon (if used) and media in a ZE500 ™ print engine. Ribbon is used with thermal transfer labels. For d irect thermal labels, d o not load ribbon in the pr int engine. T o determine if ribbon mu st be use ...

  • Zebra ZE500 - page 63

    63 Printer Setup and Operation Load Ribbon and Media 8/23/12 P1051584-002 2. Position the rib bon roll with th e loose end unrolling in the direction shown. 3. Place the roll of ri bbon on the r ibbon supply sp indle. Push th e roll back as far as it wi ll go. 4. Place an empty rib b on core on the ribbon take-up spindl e. Push the core back as far ...

  • Zebra ZE500 - page 64

    Printer Setup and Operation Load Ribbon and Media 64 P1051584-002 8/23/12 5. 6. W ind the ri bbon around t he core on the ribbon take-u p spindle. Caution • The printhead may be ho t and could cause severe burns. Allow the printhead to cool. Thread the rib bon under the lower ribbon guide roller (1) , unde r the printhead assembly (2), and then o ...

  • Zebra ZE500 - page 65

    65 Printer Setup and Operation Load Ribbon and Media 8/23/12 P1051584-002 Loading Media 7. Load media on the media supply reel of t he applicator (refer to the applicator ’ s documentation for mo re information). 8. Press the release butto n on the pinch roller assemb ly . Allow the assembly to pivot upward. 9. Slide the media guide all the way o ...

  • Zebra ZE500 - page 66

    Printer Setup and Operation Load Ribbon and Media 66 P1051584-002 8/23/12 10. Thread the medi a under the uppe r guide post (1) , below the pinc h roller assembly (2) , and under the printhead assembly (3) . 11 . Extend approximatel y 30 in. (75 cm) of media past th e peel bar . Remove and discard the labels from the liner o n this exposed media. L ...

  • Zebra ZE500 - page 67

    67 Printer Setup and Operation Load Ribbon and Media 8/23/12 P1051584-002 12. Slide in the med ia guide unt il it just touc hes the edge of the med ia. 13. Press down on the pinch roller assembly until it locks close d. 14. Rotate the pri nthead-release latc h to the closed position. LH RH LH RH LH RH ...

  • Zebra ZE500 - page 68

    Printer Setup and Operation Load Ribbon and Media 68 P1051584-002 8/23/12 15. Raise the peel roller latch so th at the peel roller assembly pivo ts downward . 16. Thread the liner around the peel bar , under th e platen roller , and throug h the peel roller assembly . LH RH Import ant • If the a pplicato r has an air tube , rout e the liner betwe ...

  • Zebra ZE500 - page 69

    69 Printer Setup and Operation Load Ribbon and Media 8/23/12 P1051584-002 17. Rotate the pe el roller assembly up until it locks into the cl osed position. 18. Thread the liner around the ta ke-up spindle of the applicator (refer to the applicator’ s documentation for mo re information). 19. Close the media door . 20. If desired, perfo rm the CAN ...

  • Zebra ZE500 - page 70

    Printer Setup and Operation Load Ribbon and Media 70 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ___ ...

  • Zebra ZE500 - page 71

    8/23/12 P1051584-002 3 Printer Configuration and Adjustment This section assists yo u with configuration of and a d justments to the p r int engine. Content s Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 72

    Printer Configuration and Adjustment Changing Printer Settings 72 P1051584-002 8/23/12 Changing Printer Settings This section p resents the pr inter setti ngs that you c an change a nd identifies t he tools for changing them. Th ese tool s include the following: • ZPL and Set/Get/Do (SGD) commands (See the Zebra ® Pr ogramming Guide for more inf ...

  • Zebra ZE500 - page 73

    73 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Print Settings T able 5 • Print Settings Print Darkness Set the darkn ess to the lowest setting th at provides good print quality . If you set th e darkness too high, the label image may print unclearly , bar codes may not scan co rrectly , the ribbon may burn ...

  • Zebra ZE500 - page 74

    Printer Configuration and Adjustment Changing Printer Settings 74 P1051584-002 8/23/12 Backfeed Speed Backfeed refers to the backward motion of t he me dia from the tear-of f or peel-of f position to the print posit ion. This motion occu rs so that more of the lea d edge of each label can be used for printing . Reducing bac kfeed speed can mitigate ...

  • Zebra ZE500 - page 75

    75 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Print Mode Select a print mo de that is compa tible with your print engine opti ons. Accepted values: • APPLICA TOR—The print engine prin ts a label when it receives a signal from the appli cator . • TEAR OFF—The prin t engine print s label format s as i ...

  • Zebra ZE500 - page 76

    Printer Configuration and Adjustment Changing Printer Settings 76 P1051584-002 8/23/12 St a r t P r i n t Signal This parameter d etermines how th e print engine reacts to the Start Prin t Signal input on pin 3 of the applicator interfa ce connecto r at th e rear of the print engine. Import ant • The Start Prin t Signal is dete rmin ed by the app ...

  • Zebra ZE500 - page 77

    77 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Print Width Specify the width of th e labels being used. Note • Setting the width too narro w can result in portions of a label forma t not being printed on the media. Setting the width too wide wastes formatti ng memory and can cause the print er to print off ...

  • Zebra ZE500 - page 78

    Printer Configuration and Adjustment Changing Printer Settings 78 P1051584-002 8/23/12 Maximum Label Length Set the maxi mum label length to a va lue that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the interlab el gap. If you set the value to one that is smal ler than the label leng th, the pr int engine assumes that co ...

  • Zebra ZE500 - page 79

    79 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Ribbon Te n s i o n Select the ri bbon tension setting that is appropriate for the widt h or type of me dia being printed. HI GH can be used for most me dia. The correct set ting is determined by a combination of th e ribbon width and the ribbon len gth ( Ta b l ...

  • Zebra ZE500 - page 80

    Printer Configuration and Adjustment Changing Printer Settings 80 P1051584-002 8/23/12 Label T op Position This parameter adjusts the print position ve rtically on the label. Po sitive numbers adjust the label top posi tion farther d own the label (away from the printhead) by the specified n umber of dots. Nega tive numbers adjust the position u p ...

  • Zebra ZE500 - page 81

    81 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Ribbon Lo w Mode The Ribbon Low feature determines if the prin t engine will generate a warning when the amount of ribbo n left on the ro ll gets low . When the Ribbo n Low feature is of f, the output signal (Pin 9) does not func tion, the LOW RIBBON warning is ...

  • Zebra ZE500 - page 82

    Printer Configuration and Adjustment Changing Printer Settings 82 P1051584-002 8/23/12 Maintenance and Diagnostic T ools T able 7 • Maintenance and Diagnostic T ools Early W arning for Media a nd Ribbon When this feature is e n abled, the p rint engine prov ides warnings when the media or ribbon is reaching near the end of the roll. Accepted valu ...

  • Zebra ZE500 - page 83

    83 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Non-Resettable Counter The non-resettab le counter gives th e total length of media that t he printer has printed. Y ou can use firmware co mmands to change the unit of measure for this co unter . Related ZPL command(s): ^MA (for changing unit of measure) SGD co ...

  • Zebra ZE500 - page 84

    Printer Configuration and Adjustment Changing Printer Settings 84 P1051584-002 8/23/12 Print Informat ion Print the specified i n formation on on e or more labels. • FONTS—Prints the availabl e fonts in the print engine, in cluding standard print engine fonts plus any op tional fonts. Font s may be stored in RAM or Flash memory . • BAR CODES? ...

  • Zebra ZE500 - page 85

    85 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Power -Up Action Set the Power -Up Action Set the action for the printer to take during the power -up sequence. • CALIBRA TE adjusts sensor levels and thresho lds, determines the label length, and feeds the media to the next web. • FEED —feeds the l abels ...

  • Zebra ZE500 - page 86

    Printer Configuration and Adjustment Changing Printer Settings 86 P1051584-002 8/23/12 Load Defaults Load Printer or Pr int Server Defaults • F ACTO R Y—Restores all printer settings other th an the network settings bac k to the factory defaults. Use care when l o ading defa ult s because you will need to reload all settings that you changed ma ...

  • Zebra ZE500 - page 87

    87 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Media and Ribbon Sensor Calibration Calibrate the printer to adjust th e sensitivity of the media and rib bon sensors. For comple te instruction s on how to perform a calibratio n procedure, see Cali brate the Ribbon and Med ia Sensors on page 99 . Accepted valu ...

  • Zebra ZE500 - page 88

    Printer Configuration and Adjustment Changing Printer Settings 88 P1051584-002 8/23/12 Idle Disp lay Select the info rmation sho wn on the prin ter ’ s display when the printer is idle . Accepted values: • FIRMW ARE (FW) VERSION • MM/DD/YY 24 HR • M/DD/YY 12 HR • DD/MM/YY 24 HR • DD/MM/YY 12 HR Related ZPL command(s): none SGD command u ...

  • Zebra ZE500 - page 89

    89 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Network Settings T able 8 • Network Settings Primary Network Select the Primary Network Device This parameter determines wh ich device should be considered primary i n the active device selection. Accepted values: • WIRED • WIRELESS Related ZPL command(s): ...

  • Zebra ZE500 - page 90

    Printer Configuration and Adjustment Changing Printer Settings 90 P1051584-002 8/23/12 IP Protocol Set the IP Resolution Method This parameter tells if t h e user (permanent) or the server (dynamic) se lects the IP address. If a dynamic o ption is chosen, th is parameter tells the method(s) by whi c h the wired or wi reless print se rver re ceives ...

  • Zebra ZE500 - page 91

    91 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Subnet Mask V iew or Set the Subnet Mask V iew and, if necessary , change the subnet mask. This menu item appears only if a wired or wireless print server i s installed on your printer . T o save changes to this sett ing, set IP PROTOCOL to PERMANENT , and then ...

  • Zebra ZE500 - page 92

    Printer Configuration and Adjustment Changing Printer Settings 92 P1051584-002 8/23/12 ESSID V iew the ESSID V alue The Extended Service Set Ident ification (ESSID) is an identifier for your wireless network. This setting, whic h cannot be modified fro m the control panel, gives t he ESSID for the current wireless configuration. Accepted values: 32 ...

  • Zebra ZE500 - page 93

    93 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Language Settings T able 9 • Language Settings Language If necessary , change the lang uage that the printer di splays. This change a ffects the words shown on t h e followin g: • status and error messages • the print er paramet ers • the printer configu ...

  • Zebra ZE500 - page 94

    Printer Configuration and Adjustment Changing Printer Settings 94 P1051584-002 8/23/12 Command Character Set the Format Command Pr efix V alue The format command prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions . The print engine loo ks for this hex character to indi cate the start of a ZPL/ZPL II f ...

  • Zebra ZE500 - page 95

    95 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Sensor Settings T able 10 • Sensor Settings Sensor T ype Select the Media Sensor Select the medi a sensor that is approp riate for the media that you are using. Accepted values: • WEB • MARK Related ZPL command(s): ^JS SGD command us ed: none Contr ol pane ...

  • Zebra ZE500 - page 96

    Printer Configuration and Adjustment Changing Printer Settings 96 P1051584-002 8/23/12 Port Settings T able 1 1 • Port Settings Parallel Communications Set Parallel Communications Select the commu nications port tha t matches the one b eing used by the host computer . Accepted values: • BIDIRECTIONAL • UNIDIRECTIONAL Related ZPL command(s): n ...

  • Zebra ZE500 - page 97

    97 Printer Configuration and Adju stment Changing Printer Settings 8/23/12 P1051584-002 Baud Rate Set the Baud Rate Select the baud value that matc hes the one being used by the host comp uter . Accepted values: • 1 15200 • 57600 • 38400 • 28800 • 19200 • 14400 • 9600 • 4800 • 2400 • 1200 • 600 • 300 Related ZPL command(s): ...

  • Zebra ZE500 - page 98

    Printer Configuration and Adjustment Changing Printer Settings 98 P1051584-002 8/23/12 Host Handshake Set the Host Handshake Pr otocol V alue Select the handshake protocol that mat ches the o ne being us ed by the ho st computer . Accepted values: • XON/XOFF • RT S / C T S • DSR/DTR Related ZPL command(s): ^SC SGD command us ed: none Contr ol ...

  • Zebra ZE500 - page 99

    99 Printer Configuration and Adju stment Calibrate the Ribbon and Media Sensors 8/23/12 P1051584-002 Calibrate the Ribbon and Media Sensors Use the procedure in this section to calibrate the printer , which adj usts the sensitivi ty of the media and ribbon sensors. • For issues that ma y be resolved by sensor calibration, se e Printing Issues on ...

  • Zebra ZE500 - page 100

    Printer Configuration and Adjustment Calibrate the Ribbon and Media Senso rs 100 P1051584-002 8/23/12 2. 3. Extend approximat ely 8 in. (203 mm) of media past th e peel bar . Remove and disc ard the labels from the liner o n this exposed media. Caution • The printhead may be ho t and could cause severe burns. Allow the printhead to cool. Rotate t ...

  • Zebra ZE500 - page 101

    101 Printer Configuration and Adju stment Calibrate the Ribbon and Media Sensors 8/23/12 P1051584-002 4. Pull the med ia back into th e print engi ne so that only the liner is betw een the media sensors. 5. Press PLUS (+) to continue . The control panel di splays: REMOVE RIBBON 6. Remove the ribbon (if used). 7. Rotate the pri n thead-release latc ...

  • Zebra ZE500 - page 102

    Printer Configuration and Adjustment Calibrate the Ribbon and Media Senso rs 102 P1051584-002 8/23/12 11 . Rotate the printh ead-release latch t o the closed p o sition. 12. Close the media door . 13. Press PA U S E to enable printing. LH RH ...

  • Zebra ZE500 - page 103

    103 Printer Configuration and Adju stment Remove Used Ribbon 8/23/12 P1051584-002 Remove Used Ribbon Remove used ribbon from the ribbon take -up spindle each time you ch ange the roll of ribbon. T o remove used ribbon, complete the se steps: 1. Has the ribb on run out? 2. Slide the core with the u sed ribbon off of the ribbon take-u p spindle. 3. D ...

  • Zebra ZE500 - page 104

    Printer Configuration and Adjustment Adjust the Sensors 104 P1051584-002 8/23/12 Adjust the Sensors This section describes ho w to adjust the sensors. T ransmissive Media Sensor The transmissive medi a sensor finds “start of la be l” indicators, such as notc hes or holes in the media or interlabel gaps. This sensor consists of a li ght source ( ...

  • Zebra ZE500 - page 105

    105 Printer Configuration and Adju stment Adjust the Sensors 8/23/12 P1051584-002 Reflective Me dia Sens or Some types of med ia have black marks printed on the underside of the media lin er , which act as “start of label” indicators. The reflectiv e media sensor senses these black marks. The position of this sensor is not adjustabl e. If you u ...

  • Zebra ZE500 - page 106

    Printer Configuration and Adjustment T ogg le Positioning 106 P1051584-002 8/23/12 T oggle Positioning Proper toggle positi oning is important for proper print q u ality . T o adjust the toggles, complete these s teps: 1. Print some labels at 2 in. (51 mm) per second by running th e P AU SE Self T est (see PA U S E Self T est on page 132 ). 2. Whil ...

  • Zebra ZE500 - page 107

    107 Printer Configuration and Adju stment T oggl e Positioning 8/23/12 P1051584-002 6. Print addition al labels at 2 in. (51 mm) per second by again running the P AUSE Self T est. (Press and hold PA U S E while turning on ( I ) the pr inter .) 7. Do both sides o f the label pri nt at the same le vel of gray? If… Then… Ye s The toggles are posit ...

  • Zebra ZE500 - page 108

    Printer Configuration and Adjustment Printhead Pressure Adjustment 108 P1051584-002 8/23/12 Printhead Pressure Adjustment Before adj usting the pri nthead pre ssure, check that the tog gles are po sitioned co rrectly . See T oggle Positioning on page 10 6 . Printhead life and driv e system life (belts and bearings) can be maximized by using the low ...

  • Zebra ZE500 - page 109

    109 Printer Configuration and Adju stment Printhead Pressure Adjustment 8/23/12 P1051584-002 4. 5. Move the adjust ing nut until the print qualit y is acceptable. Use the lowe st pressure that provides the desired pr int quality . • T o increase p rinthead pressure, move the ad justing nut d ownward. • T o decrease p rinthead pressure , move th ...

  • Zebra ZE500 - page 110

    Printer Configuration and Adjustment Printhead Pressure Adjustment 110 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ___________ _______ ...

  • Zebra ZE500 - page 111

    8/23/12 P1051584-002 4 Routine Maintenance This section provid es routine cl eaning and maintenance p rocedures. Content s Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12 Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Zebra ZE500 - page 112

    Routine Maintenance Cleaning Schedule 112 P1051584-002 8/23/12 Cleaning Schedule Cleaning yo ur print engine regularly maintains print quali t y and may ext end the life of t h e print engine. The recommended cl eaning sche dule is shown in Ta b l e 12 . See the following pages for specific procedur es. Clean the Exterior Clean the ou tside surface ...

  • Zebra ZE500 - page 113

    113 Routine Maintena nce Clean the Me dia Comp artment 8/23/12 P1051584-002 Clean the Media Comp artment Remove any acc umulated dirt and lint from the interior of the print engine using a soft bri stle brush and/or vacu um cleaner . This area should be inspected every time a new ribbon is loaded . Clean the Printhead and Rollers Clean the printhea ...

  • Zebra ZE500 - page 114

    Routine Maintenance Clean the Printhead and Rol lers 114 P1051584-002 8/23/12 4. Using Preventative Mainte nance kit (part number 47362 ) or a solution of 90% isopropyl alcohol and 10% deionize d water on a co tton swab, wipe the print elements from end to end. Allow the solv ent to evaporate. 5. Use a lint-free cloth moistened wi th alcohol to cle ...

  • Zebra ZE500 - page 115

    115 Routine Maintena nce Replacing Print Engine Componen ts 8/23/12 P1051584-002 Replacing Print Engine Component s Some print engine components, su ch as the print head and plate n roller , may wear out over time and can be replaced easily . Regular cleaning may extend the life of some of these compo nents. See Cleaning Schedul e on page 11 2 for ...

  • Zebra ZE500 - page 116

    Routine Maintenance Lubrication 116 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ...

  • Zebra ZE500 - page 117

    8/23/12 P1051584-002 5 Troubleshooting This section provides information about errors that you mig ht need to troubl eshoot. Assorted diagnostic test s are includ ed. Content s Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 8 Ribbon Problems . . . . . . . . . . . . ...

  • Zebra ZE500 - page 118

    T roubleshooting Printing Issues 118 P1051584-002 8/23/12 Printing Issues Ta b l e 13 identi fies possib le issues with printing or pr int qualit y , the possible cau ses, and the recommended solution s. T able 13 • Printing Issues Issue Possible Cau se Recommended Solution General pr int quality issues The print engine is set at an incorrect pri ...

  • Zebra ZE500 - page 119

    119 T roublesh ooting Printing Issues 8/23/12 P1051584-002 Long tracks of missing print on several la bels Print element da maged. Call a servic e technician. W rinkled ribbon. See wrinkled ribbon cau ses and solutions in Ribbon Pr oblems on page 12 1 . Fine, angular gray lines on blank labels W rinkled ribbon. See wrinkled ribbon cau ses and solut ...

  • Zebra ZE500 - page 120

    T roubleshooting Printing Issues 120 P1051584-002 8/23/12 V ertical image or label drift The print engin e is using non-continuous l abels but is configured in contin uous mode. Set the print en gine for the correc t media type (gap/notch, continuo us, or mark—see Media Ty p e on page 76 ) and cali brate the prin ter , if necessary (see Cali brat ...

  • Zebra ZE500 - page 121

    121 T roublesh ooting Ribbon Problems 8/23/12 P1051584-002 Ribbon Problems Ta b l e 14 identifies problems that may occur w ith ribbon, the possible causes, and th e recommended solution s. T able 14 • Ribbon Problems Problem Possible Cause Recommended Soluti on Broken or mel ted ribbon Darkness sett ing too high . 1. Reduce the darkness setting. ...

  • Zebra ZE500 - page 122

    T roubleshooting Error Messages 122 P1051584-002 8/23/12 Error Messages The control p anel displays me ssages when th ere is an err or . See Ta b l e 15 for LCD er rors, the possible causes, and the recommend ed solutions. T able 15 • Error Message s Displa y/ Print Engine Condition Possible Cause Recommended Solution The ERROR light flashes. The ...

  • Zebra ZE500 - page 123

    123 T roublesh ooting Error Messages 8/23/12 P1051584-002 The print engine stops; t he RIBBON light is on; the ERROR light flashes. In thermal transfer mode, ri bbon is not loaded or incorrectly load ed. Load ribbon correctly . See Load Ribbon and Media on page 62 . In thermal transfer mode, the ribbon sensor is not detectin g ribbon. 1. Load ribbo ...

  • Zebra ZE500 - page 124

    T roubleshooting Error Messages 124 P1051584-002 8/23/12 The ERROR light flashes. The printhead has a faul ty thermistor . Call a service tec hnician. The print engine pri nts while the ERROR ligh t flashes. Caution • An improperly connected printhead data or power cable can cause this error message. Th e printhead may be hot enou gh to cause sev ...

  • Zebra ZE500 - page 125

    125 T roublesh ooting Error Messages 8/23/12 P1051584-002 The print engine stops; t he ERROR light is on; th e print engine cycles throug h these three messages. Caution • An improperly connected printhead data or power cable can cause these error messag es. The printhead may be hot enough to cause severe bu rns. Allow the printhead to c ool. The ...

  • Zebra ZE500 - page 126

    T roubleshooting Error Messages 126 P1051584-002 8/23/12 There is not enough memory to perform the functi on specified on the second line of the error message. Free up some of the print eng ine’ s memory by adjusting the label format or print eng ine paramete rs. One way to free up memory is to adjust the print width to the actual width of the la ...

  • Zebra ZE500 - page 127

    127 T roublesh ooting Communicat ions Problems 8/23/12 P1051584-002 Communications Problems Ta b l e 16 identifies problems with communications , the possible causes, and the recommended solutions. T able 16 • Communications Problems Problem Possible Cause Recommended Solution A label format was sent to the print engi ne but was not r ecognized. ...

  • Zebra ZE500 - page 128

    T roubleshooting Miscellaneous Issues 128 P1051584-002 8/23/12 Miscellaneous Issues Ta b l e 17 identifies miscellaneous issues with th e print engine, the possible causes, and the recommended solution s. T able 17 • Miscellaneous Print Engine Problems Problem Possible Cause Recommended Soluti on The control panel display shows a language that I ...

  • Zebra ZE500 - page 129

    129 T roublesh ooting Miscellaneous Issues 8/23/12 P1051584-002 All indica tor lights are o n , nothing is on the display (if the printer has a disp lay), and the print engine locks up. Internal electronic or firmware failure. Call a servic e technician. The print engine locks up while running the Power -On Self T est. Main logic board failur e. Ca ...

  • Zebra ZE500 - page 130

    T roubleshooting Print Engine Diagnosti cs 130 P1051584-002 8/23/12 Print Engine Diagnostics Self tests and other diagnostic s provide specific informatio n about the condition of the print engine. The self tests produce samp le printouts and p rovide specific inform ation that helps determine th e operating con d itions for th e print engi ne. Eac ...

  • Zebra ZE500 - page 131

    131 T roublesh ooting Print Engine Diagnostics 8/23/12 P1051584-002 CANCEL Self T est The CANCEL self test pr ints a printer c o nfiguration label and a n etwork configura tion label. For other ways to print these labels, see Print Informat ion on page 84 . T o perform the CANCEL Self T est, complete these step s: 1. Tu r n o ff ( O ) the print eng ...

  • Zebra ZE500 - page 132

    T roubleshooting Print Engine Diagnosti cs 132 P1051584-002 8/23/12 PA U S E S e l f Te s t This self test can be used to prov ide the test labels required when making adjustment s to the print engine’ s mechanical assemblies or to determi ne if any printh ead elements are not working. Figure 14 shows a sample prin tout. T o perform a P AUSE self ...

  • Zebra ZE500 - page 133

    133 T roublesh ooting Print Engine Diagnostics 8/23/12 P1051584-002 FEED Self T est Different types of media may require differen t darkness settings. This sect ion contains a simple but ef fective method for determi ning the ideal darkness for printi ng bar codes t h at are within specifications. During the FEED self test, labels are pr inted at d ...

  • Zebra ZE500 - page 134

    T roubleshooting Print Engine Diagnosti cs 134 P1051584-002 8/23/12 Figure 16 • Bar Code Darkness Comp arison T able 18 • Judging Bar Code Quality Print Quality Description To o d a r k Labels that are too dark are fai rly obvious. They may be readable but not “in-spec.” • The normal bar code bars i ncrease in size. • The openings in sm ...

  • Zebra ZE500 - page 135

    135 T roublesh ooting Print Engine Diagnostics 8/23/12 P1051584-002 5. Note the relat ive darkness value a nd the print sp eed printed on the best test la bel. 6. Add or subtract th e relative darkness value from the darkness value specified on th e configuration la bel. The resulting numeric v alue is the best darkness value for that specific labe ...

  • Zebra ZE500 - page 136

    T roubleshooting Print Engine Diagnosti cs 136 P1051584-002 8/23/12 FEED + P AUSE Self T est Performing this self test temporarily resets the prin t engine confi guration to th e factory d efault values. These v alues are active only until po wer is turned off un less you sa ve them permanently in memory . If the f actory defaul t values are perman ...

  • Zebra ZE500 - page 137

    137 T roublesh ooting Print Engine Diagnostics 8/23/12 P1051584-002 Communication Diagnostics T est The communicat ion diagnostic s test is a troublesho oting tool fo r checking the int erconnection between the print engine an d the host computer . When the prin ter is in diagnosti cs mode, it prints all data receive d from the host computer as str ...

  • Zebra ZE500 - page 138

    T roubleshooting Print Engine Diagnosti cs 138 P1051584-002 8/23/12 Sensor Profile Use the sensor profile image (which will extend across several actual labels or tags) to troubleshoot the foll owing sit uations: • The printer ex periences diffic ulty in determin ing gaps (web) b etween labels. • The print er incorrectly i dentifies prep rinted ...

  • Zebra ZE500 - page 139

    139 T roublesh ooting Print Engine Diagnostics 8/23/12 P1051584-002 Figure 18 • Sensor Profile (Ribbon Section) Media Sensor Profile ( Figure 19 ) The media sensor readings ar e shown as bars an d flat areas on the sensor profile ( Figure 19 ). The bars ( 1 ) indicate gaps between labels (the web), and the low areas ( 2 ) indicate whe re labels a ...

  • Zebra ZE500 - page 140

    T roubleshooting Print Engine Diagnosti cs 140 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ _________ ...

  • Zebra ZE500 - page 141

    8/23/12 P1051584-002 6 Specifications This section lists g eneral printer specificatio ns, printing spec ifications, ribbon specificatio ns, and media specifications. Content s General S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Printing S pecifications . . . . . . . . . . ...

  • Zebra ZE500 - page 142

    Specifications General S pecifications 142 P1051584-002 8/23/12 General Specifications Model ZE500-4 ZE500-6 Height 1 1.8 in. (300 mm) 1 1.8 in. (300 mm) Wi d t h 9.6 in. (245 mm) 9.6 in. (245 mm) Depth 14.95 in. (380 mm) 17.23 in (438 mm) We i g h t 34 lb (15.4 k g) 38 lb (17.3 kg ) Electrical Universal power supp ly with power -factor correction ...

  • Zebra ZE500 - page 143

    143 Specifications Printing S pecificatio ns 8/23/12 P1051584-002 Printing S pecifications Ribbon S p ecifications Print resoluti on 203 dpi (dots per inch) (8 dots/mm) 300 dpi (12 dot s/mm) Dot size (nominal) (width x lengt h) 203 dpi 0.0049 in. x 0.0052 in. (0.125 mm x 0.132 mm) 300 dpi 0.0033 in. x 0.0043 in. (0.084 mm x 0.1 10 mm) Maximum print ...

  • Zebra ZE500 - page 144

    Specifications Media S pecifi cations 144 P1051584-002 8/23/12 Media S p ecifications Model ZE500-4 ZE50 0-6 Minimum l abel lengt h Applicator mode , backfeed on 0.50 in. (12.7 mm) 3.0 in. (76.2 mm) Applicator mode , backfeed off 0.25 in. (6.4 mm) 1.0 in. (25.4 mm) Str e a m m o de 0.50 in. (12.7 mm) 3.0 in. (76.2 mm) Rewind mode 0.25 in. (6.4 mm) ...

  • Zebra ZE500 - page 145

    8/23/12 P1051584-002 A Applicator Interface Board Reconfiguration The print engi ne ships with the following caution label over the op tional applic ator port: • For +5V non-isolated mode (internal power), no configuration is necessary . • For +5V to + 28V isolated mode (external power), the jumpers on the applicator interfa ce board must be re ...

  • Zebra ZE500 - page 146

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 146 P1051584-002 8/23/12 Changing Jumper Settings for Isolated Mode T o change from non-isolated mode (internal power) to is olated mode (external power), complete these step s: Remove Power and Dat a Cables 1. 2. Access the Electronics Comp artment and Remove the ...

  • Zebra ZE500 - page 147

    147 Applicator Interface Board Reconfigura tion Changing Jumper Settings for Isolated Mode 8/23/12 P1051584-002 4. Remove the fo ur long moun ting screws ( 1 ) that secure the electronics cove r , and then slide the electron ics cover ( 2 ) off of the print engine. 2 1 1 ...

  • Zebra ZE500 - page 148

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 148 P1051584-002 8/23/12 5. On the back of t he applicator interface board, remove the two mounting screw s ( 1 ) that secure the applicator interfa ce board ( 2 ) to the back plane of the print engin e. 6. Locate the latch ( 1 ) on t he side of the print engine. ...

  • Zebra ZE500 - page 149

    149 Applicator Interface Board Reconfigura tion Changing Jumper Settings for Isolated Mode 8/23/12 P1051584-002 8. Inside the print engine, locate the applicator interface board. 9. Disconnect the connectors ( 1 ) along the accessible edge of the applicator interface board. Note how the connectors are attached to assist with reattachment later in t ...

  • Zebra ZE500 - page 150

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 150 P1051584-002 8/23/12 11 . Disconnect the re maining connecto rs on the applicator interfac e board and the attached voltage regulator board. 12. Remove the applicator i nterface board from the print engine. 1 Applicator interface bo ard mounting plate 7 J7: In ...

  • Zebra ZE500 - page 151

    151 Applicator Interface Board Reconfigura tion Changing Jumper Settings for Isolated Mode 8/23/12 P1051584-002 Adjust Jumper Placement for +5V to +28V Is olated Mode 13. Locate the areas ma rked J4 and J5. 14. Caution • Do not apply external power until after the board is reco nfigured for Isolated Mode. Move the jumpers on both J4 and J5 to cov ...

  • Zebra ZE500 - page 152

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 152 P1051584-002 8/23/12 Reinsert and Reconnect the App licator Interface Board 15. Gently insert the applicator interface board into the print en gine, and slide it toward the back plane. 16. Reconnect the cables that were disconnec ted in step 9 and step 1 1 . S ...

  • Zebra ZE500 - page 153

    153 Applicator Interface Board Reconfigura tion Changing Jumper Settings for Isolated Mode 8/23/12 P1051584-002 Figure 20 • Applicator Interface Board Connections 1 2 3 4 5 7 8 9 6 1 J3: Applicator int erface power cable 2 J1: Locking SP comm cable 3 J8: Control panel SPI ext ension (ribbon) cab le 4 J9: Door -open sensor cable 5 J7: Internal HDM ...

  • Zebra ZE500 - page 154

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 154 P1051584-002 8/23/12 17. Align the mounting holes in th e applicator int e rface board with the holes in the back plane of the print engine . 18. Reinstall the two mo unting screws ( 1 ) to secure the applicator interface board ( 2 ) to the back plane of the p ...

  • Zebra ZE500 - page 155

    155 Applicator Interface Board Reconfigura tion Changing Jumper Settings for Isolated Mode 8/23/12 P1051584-002 Reinst all the Print Engine in the Applicator (If Applicable) 22. T o reinstall the pri nt engine in to the applic ator, carefully place t h e keyhole on the center mounting bolt. 23. Replace the four corner mounting screws secu ri ng the ...

  • Zebra ZE500 - page 156

    Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 156 P1051584-002 8/23/12 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ____________________ __ ...

  • Zebra ZE500 - page 157

    8/23/12 P1051584-002 Glossary alphanumeric Indicating lette rs, numerals, and c haracters such as punct uation mark s. backfeed When the print en gine pulls the media and ribbon (i f used) backward into the prin t engine so th at the begi nning of the l abel to be printed is properly positioned behind the printhead. Ba ckfeed occurs wh en operating ...

  • Zebra ZE500 - page 158

    Glossary 158 P1051584-002 8/23/12 die-cut media A type of l abel stock that has individual labels stuck to a media liner . The labels may be either lined up against each othe r or separa ted by a small distance. T ypically the material surrounding the l abels has been removed. (See non-continuou s media .) direct thermal A printing me thod in whi c ...

  • Zebra ZE500 - page 159

    159 Glossary 8/23/12 P1051584-002 media Material onto which data is printed by the print engine. T ypes of media include: tag stock, die-cut labe ls, continuous label s (with and without medi a liner), non-contin uous media, fanfold media, and roll media. media sensor This sensor is located behind the prin thead to detect the presence of media and, ...

  • Zebra ZE500 - page 160

    Glossary 160 P1051584-002 8/23/12 symbology The term generally used when referring to a bar code. ta g A type of media having no adhesive backing but featuring a hole or notch by which the tag can be hung on something. T ags are usuall y made of cardboa rd or other durable material. tear-off A mode of operation in which the user t ears the label or ...

  • Zebra ZE500 - page 161

    8/23/12 P1051584-002 Index A active print server how to interpre t, 89 user menu item, 36 adhesive test for ribbon coating, 42 adjustments label left posi tion, 80 label top po sition, 80 maximum label length, 78 media sensors, 104 print darkness, 73 print widt h, 77 printhead p ressure, 108 tear -of f position, 74 toggle positi oning, 106 applicat ...

  • Zebra ZE500 - page 162

    Index 162 P1051584-002 8/23/12 C CALIBRA TE button, 16 calibra tion Auto Calibrate failed, 120 how to set as hea d-close action, 85 how to set as power -up action, 85 media/ribbon cal procedure, 99 user menu item, 28 SHOR T CAL how to set for head-close a c tion, 85 ways to initiat e, 87 CANCEL button CANCEL self test, 131 location, 16 cleaning ext ...

  • Zebra ZE500 - page 163

    163 Index 8/23/12 P1051584-002 disposal of printer parts, 1 15 door-open sensor when to cl ean, 112 E early war ning maintenan ce how to enable or disable, 82 printhead life menu item, 25 reset new printhead c ounter , 25 set printhead c leaning interval, 25 user menu item, 25 media and ribbon how to enable or disable, 82 labels per roll, 24 reset ...

  • Zebra ZE500 - page 164

    Index 164 P1051584-002 8/23/12 IP address user menu item, 36 ways to view or set, 90 IP protocol how to change, 90 user menu item, 36 IP resolution IP protocol how to change, 90 user menu item, 36 L label left positio n how to adjust , 80 user menu item, 32 label len gth how to a djust maxi mum value, 78 user menu item, 23 label shift, 80 label top ...

  • Zebra ZE500 - page 165

    165 Index 8/23/12 P1051584-002 N navigation, 17 network configur ation label user menu item, 27 ways to print, 84 network ID how to change, 98 user menu item, 30 network settings load defaults ways to initiat e, 86, 19 reset network user menu item, 37 ways to reset, 92 NO MOTION how to set as hea d-close action, 85 how to set as power -up action, 8 ...

  • Zebra ZE500 - page 166

    Index 166 P1051584-002 8/23/12 print qua lity bar code does not scan, 120 running FEED self test , 133 troubleshoot ing, 118 print server active print server how to interpret, 89 user menu item, 36 characteristics of wired connection, 57 characteristics of wireless connect ion, 58 default gateway user menu item, 37 ways to view or set, 91 ESSID use ...

  • Zebra ZE500 - page 167

    167 Index 8/23/12 P1051584-002 reprint mode how to set and use, 81 user menu item, 33 requirements for installation, 48 reset network settings user menu item, 37 ways to reset, 92 reset printe r to default va lues, 86 restore factory defaul t settings, 19 network settings , 19 printer or printe r default values, 86 ribbon adhesive test, 42 broken o ...

  • Zebra ZE500 - page 168

    Index 168 P1051584-002 8/23/12 T tag stock, 39 T ear-Of f mode how to select, 75 select print mode throug h user menu, 22 tear -of f bar cleaning, 1 12 tear -of f position how to adjust , 74 user menu item, 22 technical support, 11 temperatu re operating and storage, 14 2 storing the prin t engine, 47 Thermal T ransfer mode how to specify , 76 medi ...

  • Zebra ZE500 - page 169

    ...

  • Zebra ZE500 - page 170

    Zebra T echnologies Corporation Zebra Technolo gies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 6006 9 USA T: +1 847 63 4 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766 Zebra T echnologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF , UK T : +44 (0)1628 5560 00 F: +44 (0)1628 55600 1 Zebra T echno ...

Manufacturer Zebra Category Label Printer

Documents that we receive from a manufacturer of a Zebra ZE500 can be divided into several groups. They are, among others:
- Zebra technical drawings
- ZE500 manuals
- Zebra product data sheets
- information booklets
- or energy labels Zebra ZE500
All of them are important, but the most important information from the point of view of use of the device are in the user manual Zebra ZE500.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Zebra ZE500, service manual, brief instructions and user manuals Zebra ZE500. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Zebra ZE500.

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A complete manual for the device Zebra ZE500, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Zebra ZE500 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Zebra ZE500.

A complete Zebra manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Zebra ZE500 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Zebra ZE500, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Zebra ZE500, that we can find in the current document
3. Tips how to use the basic functions of the device Zebra ZE500 - which should help us in our first steps of using Zebra ZE500
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Zebra ZE500
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Zebra ZE500 in a specific country, if it was not possible to solve the problem on our own.

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