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Manual Atto technology UL5D LP

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  • Atto technology UL5D LP - page 1

    ATTO UL5D Troubleshooting Guide This document describes troubleshooting techniques that can be used to identify and resolve issues associated with the ATTO Ultra320 dual channel SCSI host adapter. Some of these techniques may seem simplistic or overly obvious, but these are the ones that are commonly ov erlooked and can take several hours of frustr ...

  • Atto technology UL5D LP - page 2

     Verify that the latest version of the computer BIOS is installed. Use caution when updating the computer’s BIOS. A mistake could leave the system in an unusable state.  Remove any non-vital PCI cards from the system to determine if there is a PCI bus conflict.  Disconnect any SCSI devices from the host adapter and reboot the computer. I ...

  • Atto technology UL5D LP - page 3

     Boot into Windows and use the ATTO Configuration Tool to verify the host adapter has its termination set properly. Instructions to do this can be found in the help portion of the ATTO Configuration Tool.  Verify the external terminator is the sa me SCSI type as the devices (certified for Ultra320 SCSI or lower) and does not have damaged pins ...

  • Atto technology UL5D LP - page 4

    Æ The computer’s BIOS scan recogniz es the UL5D host adapter, but only detects connected SCSI devices on one of the busses. The other bus reports no devices.  Swap the devices and cables from the SCSI bus that appears to be working with the one having issues. If the issue follows the b us, replace the SCSI host adapter. If the issue follows t ...

  • Atto technology UL5D LP - page 5

     The host adapter driver may not be properly installed. Please refer to the host adapter Installation and Operations manual for instructions on installing your OS driver.  The firmware and driver may not be at compatible revision levels. The drivers are updated more frequently than the firmware, therefore the revision levels are seldom the sa ...

  • Atto technology UL5D LP - page 6

    Æ The SCSI host adapter fails its Power On Self Test.  The BIOS driver will perform several checks to verify that the host adapter is functioning. If the BIOS driver determines that the adapter has non-functioning hardware it will not complete the initialization of the OS driver. If the BIOS driver determines that the firmware on the adapter is ...

  • Atto technology UL5D LP - page 7

    user is informed that the values shown are defaults. These defaults must be committed in order to correct the state of the NVRAM. o An error occurred updating the NVRAM - This message occurs during a committal of NVRAM to the card. If the driver is unable to put the new settings on the card, this message is displayed to the user and no changes are ...

  • Atto technology UL5D LP - page 8

    Æ On certain 64-bit platforms, the driver Makefile may be una ble to detect the correct CPU architecture. When compiling the driver, an error such as “cc1 : error : CPU you selected does not support x86_64 instruction set”.  This can be resolved by specifying the correct architecture when running the make command. For example: $make install ...

  • Atto technology UL5D LP - page 9

    If the issue follows the attached SCSI devices, troubleshoot the attached devices:  Verify the SCSI devices are powered on.  Check the SCSI devices to make sure that they are all set to different SCSI ID's. Each device on each SCSI bus must use a unique ID, including the host adapter. Devices on Bus 1 can have the same IDs as those on Bu ...

  • Atto technology UL5D LP - page 10

    C.) Error Log Capabilities The ATTO Ultra320 SCSI host adapter driver logs all failure related information to an event log. The user can control the classi fication of events that are recorded via a registry setting for Windows and a command line argument for Linux. The driver records events broken in to the following classifications. • FATAL Rec ...

  • Atto technology UL5D LP - page 11

    • Follow the tree structure to : HKEY_LOCAL_MACHINESYSTEMCurrentControlSet Servicesexpress2P arametersATTO • Highlight “ EventLogMask ”, right-click and select “ delete ”. NOTE: be careful to only select this key as deleting other keys could harm your computer. -------------------------------------------------------------------- ...

  • Atto technology UL5D LP - page 12

    8. Did it ever work? Is this a new error th at just started happening, or is this an error that has been around since the first use. 9. Does it happen when you try it with a second host adapter (if possible)? For example, swap out one host adapter for another and see if error still occurs. 10. Is the latest firmware and driver being used? 11. Is th ...

Manufacturer Atto technology Category Host Adapters

Documents that we receive from a manufacturer of a Atto technology UL5D LP can be divided into several groups. They are, among others:
- Atto technology technical drawings
- UL5D LP manuals
- Atto technology product data sheets
- information booklets
- or energy labels Atto technology UL5D LP
All of them are important, but the most important information from the point of view of use of the device are in the user manual Atto technology UL5D LP.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Atto technology UL5D LP, service manual, brief instructions and user manuals Atto technology UL5D LP. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Atto technology UL5D LP.

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A complete manual for the device Atto technology UL5D LP, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Atto technology UL5D LP by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Atto technology UL5D LP.

A complete Atto technology manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Atto technology UL5D LP - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Atto technology UL5D LP, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Atto technology UL5D LP, that we can find in the current document
3. Tips how to use the basic functions of the device Atto technology UL5D LP - which should help us in our first steps of using Atto technology UL5D LP
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Atto technology UL5D LP
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Atto technology UL5D LP in a specific country, if it was not possible to solve the problem on our own.

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