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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 1
ONLINE MANUAL FOR The Stick TM ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 2
. This is NO T rocket science. the finest products on the market. And we are Something You Should Know Now That You Have Purchas e d Our Product- Product serious about th e information you need to make the produc t function correctly.... but we can’t get rea l serious about writing product manuals. There are enough bad product manuals out there t ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 3
SAFETY INSTRUCTIONS 1 HOW THE STICK WORKS ........................................................... 1 1.1) Programmable Features ......................................................... . 1 1.2) Standard Features .................................................................... 4 2 PROGRAMMING THE STICK ....................................... ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 4
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 5
that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 11. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 6
Congratulations! You have purchased the highest quality voice/fax/modem call processor in the industry-The Stick! This manual has been designed to get you, your communications devices and The Stick operating on the phone line with a minimal amount of work. Please read this manual carefully and BE SURE TO FILL OUT AND MAIL YOUR WARRANTY CARD! HOW WO ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 7
fax-type equipment is used on The Stick, simply deactivate this feature. Factory preset is “on”. Protected Hook Flash-This feature allows The Stick to be compatible with certain multi-line KSU phone systems. Some KSU systems do not allow touch tones (DTMF tones) to be generated from a telephone key pad after an inbound call has arrived. With Pr ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 8
connected to The Stick. SAC’s are programmable (using a touch tone Factory preset Security Access Codes are as follows: phone only) up to 4 characters long- digits 0 through 9 and symbols * Touch Tone Pulse Dial (star) an d # (pound). The Stick will not detect SAC’s dialed from VOICE 1 and VOICE 2 Ports- * 1 None “calling” pulse phones- onl ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 9
Call Override--With Call Override “on”-when The Stick “answers” a call and you pick up an extension more than one second later, The Stick will recognize the lifting of the handset and stop transmittin g ringback tone to the caller. You can immediately begin to talk or (withi n 15 seconds) transfer the call to another device . In some areas ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 10
Call Grab-If the Call Override feature does not perform due to any line problems with your local phone service provider, this standard feature will allow you to override The Stick’s tone detect and call routing operation. Call Grab can be initiated from any touch tone or pulse extension phone by dialing "9" on the telephone key pad. Whe ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 11
The average consumer usually starts to freak when they open up any product manual and see the word “PROGRAMMING”. We have all experienced “programming” anxiety with VCR’s, computers, fax machine s . . . ..whatever. Relax. This is relatively painless. All you have to do is understand each programmable feature and how you want The Stick to ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 12
7 THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE REGISTER # PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING / INSTALLATION RECOMMENDATIONS YOUR PROGRAM 01 FAX Tone Detection 0 = off 1 = on ON Regardless of how you install the Stick, if a FAX/PC FaxCard is used—Program this feature “ON” 02 Protected Hook Flash 0 = off 1 = on OFF ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 13
2.2 INITIAL CHECK Included with The Stick are additional items that make life a whole lot easier. Please check the box and make sure you have: l The StickTM Voice/Fax/Modem Call Processor l One 12 Volt Class 2 Power Source l One Silver Modular Line Cord If any of these items are missing, please alert the retailer from which you purchased the unit a ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 14
Now that you’ve gotten everything hooked up and in place, the fun begins! We advise that you read through this section once or twice for familiarity with the process. You may also want to refer back to the Programming and Quick Reference Guid e table to pencil in selected programming values for each feature you wish to control. The first thing yo ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 15
3.1 Summary of the types of tones you will hear. allowed to program this feature value as “0” (off) o r " 1” (on). If you “PROCEED’‘ -Three high-pitch tones in rapid succession tell you The Stick is ready to program a register or receive more commands in the form of touch tones. “Bee-Bee-Beep” “OK” - (or “Okay” for yo u ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 16
to factory preset. The Stick will answer with an “OK” tone followed immediately by a “PROCEED” tone. Dial “80” to save and exit. 3.2 An Overview of Programming This is “the big picture ” for how to program The Stick. Being the good consumer you are, you’ve read the manual thoroughly (NOT!), penciling in the feature changes on your ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 17
The Stick Response: Answers wit h the “OK” tone twice. The LED returns to normal blinking which demonstrates that your touch tone phone connected to the “VOIC E 1" port is off-hook. Check and see if you r mom is on the other end of the line. If not, hang up the phone. NOTE : I f The Stick does not receive a command withi n 30 seconds, it ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 18
Executing Audible “Read Back” With The Stick: First, you must enter the programming mode by diali n g "## 7 7”. Then press "*" and the Register Number you wish to read back. An example: *First, you press "# # 7 7” on your touch tone phone to enter the programming mode. *The Stick responds with a “PROCEED” tone. *You ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 19
This section involves the connection of communications equipment to The Stick. You may configure the “hook up” of different types of equipment in a number of ways. Whatever suits your operational needs and your installation requirements! Although each device port is labeled with generic titles designating what equipment would connect to what po ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 20
With The Stick at the receiving end, the call is “answered” and the FAX Tone is detected. At that time the call is routed to the port labeled “FAX”. Hence, we suggest if you use either a FAX machine or PC FAX Card connect it to the port labeled “FAX”. From Th e "..... . . And Here’s Another Curve Ball” File. Sometimes people pi ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 21
problem out on your own, call our Tech sharp about stuff like that. Suppor t gurus; they’r e pretty 4.2 ANSWERING MACHINES An answering machine is an effective tool when used with The Stick. When connected to either “VOICE” port, the answering machine will field any unanswered voice calls, and via a message, provide instructions on how to acc ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 22
4.3 COMPUTER MODEMS- The Stick is compatible with all dial-up modems that use a “single pair” RJ-11 line cord to connect to a phone line. We suggest connecting the modem to the port labeled “MODEM” (we bet you’ve already figured that one out!). Most incoming calls to your modem are from remote (off location) computer modems. The Stick wil ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 23
4.4 OTHER STUFF THAT WORKS.... The Stick can operate on virtually all multi-line Key and PBX phone systems. We do recommend a specific type of installation for The Stick on either system. Refer to the section on Installation page 25 . The Stick is also compatible with virtually all Credit Card Authorization Terminals, Point of Sale Terminals, Loop- ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 24
This next section covers installation for The Stick in various configurations and applications. We have tried to cover virtually all installation, scenarios that may be found in the home and business. If we missed yours or you have something weird in mind for a n installation- please call . Maybe we can help you out or save you some time and unneed ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 25
intercepted by The Stick via its automatic answer feature and routed to its proper destination ( i.e. phone, fax, modem). The standard feature that makes this type of installation attractive is “ Barge-In Protection ” and The Stick’s ability to transfer a call between devices. If a voice call is answered and routed, only the phones will ring. ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 26
performance of The Stick for that particular installation. These are just *Simply unplug whatever is in the wall jack and connect the “LINE” recommendations. If you don’t like the way it works-mutter something input of The Stick to the wall jack with the supplied line cord. under your breath about “busybodies” and change feature settings. ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 27
B) SIMPLE PLUG-IN WITH MULTIPLE EXTENSIONS Pros: Can Access Calls From Extension Phones! Easy Installation! Installation Can Occur At Any Wall Jack. Cons: No Barge-In Protection-Sorry! *This installation is the same as the “Simple Plug-In, No Extensions”. Connection to a telephone wall jack is the same. Feature Recommendations Pertinent To Thi ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 28
Most homes and businesses are wired with either 2-pair or 3-pair telephone cable from extension to extension. This installation with splitter/adapters utilizes the unused pair of wires in the cable to connect all phones to the VOICE 1 port. 1) The point of connection to the telephone line for The Stick can be at any extension wall jack. Unplug anyt ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 29
D) NOT-SO-SIMPLE IN LINE INSTALLATION Pros: Total Barge-In Protection ! Cons: You may require the services of a telephone installation guru. Requires severing the phone line before all existing wall jacks and installing either modular plugs and an extra modular line cord INSTALLED MODULAR TELEPHONE JACKS This one can be real difficult due to the ma ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 30
Feature Recommendations Pertinent To Installation *Set Rings To Answer t o "0" *If you are using Pulse dial phones at any point, set Pulse Detection to ON. 5.2 INSTALLING THE STICK ON A MULTIPLE PHONE LINE SYSTEM The Stick can be installed in a multiple line application where either an electronic phone system (KSU or PBX) or a 2 line phon ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 31
2) If a modular wall jack is installed, plug one end of the supplied line cord into the modular wall jack and plug the other end into the port labeled “LINE”. An additional line cord will be needed for connection from the “VOICE 1” port to the KSU/PBX. From this point phone wire is run to the fax machine and modem. Feature Recommendations P ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 32
This wiring scheme has been the Waterloo of many an armchair Feature Recommendations Pertinent To Installation telephone dude (or dudette). Either you or the wiring is going to win and odds are not in your favor. We strongly recommend- no, we beg o f you- *Set Rings To Answer to “0”. call a telephone installer for this one. Show your installer ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 33
The Stick can operate just about anywhere. Here are a few suggestions: a) mounted to a baseboard at the bottom of a wall, b) on a desk top beside your fax, phone or PC modem or c) tucked away underneath a desk. The Stick firmly attached to any surface. Keep in mind that the adhesive on the tape can be very strong. We recommend that you invest some ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 34
INPUT POWER REQUIREMENTS- At AC Transformer: 1 10-125 Volts AC Only , 50-60 Hz At Power Jack On Stick: 12-14 Volts AC and DC POWER CONSUMPTION - 6.2 Watts CO INTERFACE- Ringer Equivalence Number: 0.5 B Input Ring Detection: 40-150 Volts AC, 15-68 Hz DEVICE INTERFACE- Battery: -48 Volts Nominal DC To All Devices Off-Hook Detection: 3-80 mA Ring Gene ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 35
FCC REGISTRATION This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. The REN is used to determine the qu ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 36
This equipment may not be used on coin service provided by the telephone company, and is not intended for use with a party line service. This equipment is intended for use only on loop start service, and will not operate on a ground start central office line. DOC REGISTRATION The Department of Communications label identifies certified equipment. Th ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 37
Notice: This product has been tested and meets the Class B limits for radio noise emissions set out by the Radio Interference Regulations of the Canadian Department Of Communications. LIMITED WARRANTY To register your purchase, please fill out the warranty card and mail it. We warrant that if Th e Stick Voice/pax/Modem Call Processor, manufactured ...
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Multi-Link The Stick Voice/Fax/Modem Call Processor - page 38
SERVICE INFORMATION FOR THE U.S. AND CANADA Your machine has been registered with the Federal Communications Commission, and under this program, in the event of equipment malfunction, all repairs will be performed by Multi-Link, Inc. or a repair center we have authorized. The owner is restricted from performing any maintenance operation other than ...
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