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Manual Inter-Tel 8660

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  • Inter-Tel 8660 - page 1

    Axxess Model 8560 Phone and ® Model 8660 IP Phone User Guide ...

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    ...

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    1 ©Inter-T el, Inc. June 2003 printed in US Part no. 835.2616-2 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in the ...

  • Inter-Tel 8660 - page 4

    2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line and press . The nu mber is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the handset and press the flashing bu tton. R ESPON ...

  • Inter-Tel 8660 - page 5

    3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , there is no answer , or the transfer is refused, press the flashing button to ret urn to the caller . F ORWARDING C ALLS 1. Press . (Model ...

  • Inter-Tel 8660 - page 6

    4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AI L M ESSAGES 1. Access your m ...

  • Inter-Tel 8660 - page 7

    V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, af ter playing messages, and when leaving messages. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1. Dial the V oice Mail extension number. 2. Press and enter your mailbox number . 3. ...

  • Inter-Tel 8660 - page 8

    R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature ...

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    i © Inter-T el, Inc. Septemb er 2003 printed in US FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . ...

  • Inter-Tel 8660 - page 10

    ii CONTENTS P AGE Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Programming Direct S t ation Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Programming Second ary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    FINDING YOUR W A Y 1 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y ...

  • Inter-Tel 8660 - page 12

    2 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W ELCOME The Model 8560 Phone and M odel 8660 Internet Protocol (IP) Phone provide access to several features, each of which is desc ribed in this guide. Because the phones look and function similarly (see page 7 for exceptions), the instru ctions for how to use the ...

  • Inter-Tel 8660 - page 13

    FINDING YOUR W A Y 3 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide A BOUT Y OUR P HONE Y our phone has three basic types of buttons in addition to a di splay and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. ...

  • Inter-Tel 8660 - page 14

    4 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Feature Button Functions The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in th e preceding table, your phone ...

  • Inter-Tel 8660 - page 15

    FINDING YOUR W A Y 5 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide LCD Menu Buttons In addition to the various feature button s, your phone contains an LCD with six differ- ent lines. The top two lines show call infor mation and messages; the remaining four lines display a menu, which changes acco rding to the feature you are using ...

  • Inter-Tel 8660 - page 16

    6 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the butt on. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allow s for cu ...

  • Inter-Tel 8660 - page 17

    FINDING YOUR W A Y 7 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide IP Phone Exceptions The Model 8660 IP Phone looks and functi ons almost identically to the 85 60. The only exceptions are: • The 8660 has additional ports on the back of the phone that are used for Internet and power connections. • The Model 8660 does not suppor ...

  • Inter-Tel 8660 - page 18

    8 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W HAT Y OU S EE AND H EAR As you can see, your Model 856 0/8660 Phon e and telephone system come eq uipped with a lot of “bells an d whistles.” T o help you understand what ev erything means, it is recommended that you read the following information befor e you u ...

  • Inter-Tel 8660 - page 19

    FINDING YOUR W A Y 9 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide S OF TWARE C OMP ATIBILITY Y our phone is fully compatible wi th system software versions 7 .0 and later . Phones using system soft ware versions 3.0 to 6.x have limit ed functionality in the following areas: • The button will not work; ho wever , you can still us ...

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    10 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide ...

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    GETTING ST ARTE D 11 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ ...

  • Inter-Tel 8660 - page 22

    12 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide I NTRODUCTION Now that you know w hat your phone ca n do, it’ s time to start using it. In this secti on, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y o ...

  • Inter-Tel 8660 - page 23

    GETTING ST ARTE D 13 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide A DJUSTING Y OUR P HONE ’ S LC D C ONTRAST Y our phone has a feature that allows you to adjust the LCD contrast. This feature is only available when the phone is in the idle state. Y ou can choose from eight different contrast levels by using the V olume butt on, ...

  • Inter-Tel 8660 - page 24

    14 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name. See page 51 for addi tional voice mail ...

  • Inter-Tel 8660 - page 25

    GETTING ST ARTE D 15 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Recording Y our Personal Greetings Y ou can store tw o dif ferent personal greetings in your voice mai lbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeti ...

  • Inter-Tel 8660 - page 26

    16 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 36 . ...

  • Inter-Tel 8660 - page 27

    GETTING ST ARTE D 17 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide M AKING AND R ECEIVING C ALLS Making and receivi ng calls is the basic pu rpose of any phone. With your phone, you can make/receive intercom and outsid e calls and make emergency calls. Intercom Calls Y our extension number allows other people to place interc om cal ...

  • Inter-Tel 8660 - page 28

    18 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a station message , press or the LEA VE MESSAGE menu but- ton and then hang up. • T o leave a voice mail message , press or the LEA VE VOI ...

  • Inter-Tel 8660 - page 29

    GETTING ST ARTE D 19 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Receiving Intercom Calls Y our phone can receive both intercom and non-handsfree intercom calls. If the hands- free feature is enabled on your phone, inte rcom calls are automatically answered. Non-handsfree intercom calls (see page 17 ) override the handsfree optio ...

  • Inter-Tel 8660 - page 30

    20 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide T o receive an Off-Hook V o ice Announce call (through your speaker) while you are on a call: When you hear a single tone and see an incoming call display , you can do the follow- ing: • T o accept the call on the speakerphone without ending your current call: Whe ...

  • Inter-Tel 8660 - page 31

    GETTING ST ARTE D 21 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o ...

  • Inter-Tel 8660 - page 32

    22 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press or the ANSWER menu button. Depending on ho w your system is programmed, you may be abl e to press the flashing button instead. Instead of answering a ri nging call, pr ess one ...

  • Inter-Tel 8660 - page 33

    GETTING ST ARTE D 23 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone using t he Call Pickup ...

  • Inter-Tel 8660 - page 34

    24 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press or the CNF menu button to put the cal ...

  • Inter-Tel 8660 - page 35

    GETTING ST ARTE D 25 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8560/8660 Phon e has many adva nced options for th is feature. W ith your phone, you can transfer to another extension, voice mail, or even an outside line. T o An ...

  • Inter-Tel 8660 - page 36

    26 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the ca ...

  • Inter-Tel 8660 - page 37

    GETTING ST ARTE D 27 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to anothe ...

  • Inter-Tel 8660 - page 38

    28 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Automatic System Forwarding Automatic System Fo rwarding allows your system administ rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature ...

  • Inter-Tel 8660 - page 39

    GETTING ST ARTE D 29 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide R EDIALING A N UMBER Although most phones redial the last n umber dialed , your system administrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): EITHER, W ith or without the handset lifted, press . A ...

  • Inter-Tel 8660 - page 40

    30 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our 8560/8660 Phone has two lines of display where you can view information, such as the date and time or the outside party’ s name /number . Date, T ime, Name, and Extension Number Y ou can temporarily display the system ...

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    GETTING ST ARTE D 31 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephon ...

  • Inter-Tel 8660 - page 42

    32 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hoo k dialing, call monitoring, and background music. Mute Button T o mute the microphone so th ...

  • Inter-Tel 8660 - page 43

    GETTING ST ARTE D 33 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the system admini strator or inst aller must progra ...

  • Inter-Tel 8660 - page 44

    34 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING THE M ESSAGE B UTTON In today’ s b usy world, it’ s alm ost guaranteed that y ou will call someone th at is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you ...

  • Inter-Tel 8660 - page 45

    GETTING ST ARTE D 35 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Retrieving Messages T o retrieve a message (Message button and lamp are flashing): Lift the handset and press . A call is au tomatically placed to the phone or mes- sage center that left the message. (See th e following section for info rmation abou t accessing your ...

  • Inter-Tel 8660 - page 46

    36 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing during any voice mail o peration will advance you to the next step. For exa mple, when leaving a voice mail messa g ...

  • Inter-Tel 8660 - page 47

    GETTING ST ARTE D 37 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access yo ...

  • Inter-Tel 8660 - page 48

    38 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to reply to the message. If yo u are using version 5.1 or later soft- ware, you have the following options (earlier versions onl ...

  • Inter-Tel 8660 - page 49

    GETTING ST ARTE D 39 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Undeleting Messages NOTE: This feature is available only in software versions 5.1 and later . If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are the ...

  • Inter-Tel 8660 - page 50

    40 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 36 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you hav ...

  • Inter-Tel 8660 - page 51

    GETTING ST ARTE D 41 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Canceling Unheard Messages NOTE: This feature is available only in software versions 5.1 and later . Y ou can cancel un retrieved messa ges that you have sent to individual s, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access yo ...

  • Inter-Tel 8660 - page 52

    42 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s. When othe r users call ...

  • Inter-Tel 8660 - page 53

    GETTING ST ARTE D 43 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T o enable DND: 1. Press or the DN D menu butto n. 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the SCROLL menu b utton (and PREVIOUS or NEXT ) or press the (high) or (low) end of the V olume button to scroll throu gh ...

  • Inter-Tel 8660 - page 54

    44 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you wi th eight short tones, and your ...

  • Inter-Tel 8660 - page 55

    GETTING ST ARTE D 45 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit num ber for the message that you w ant. OR , Press the SCROLL (and PREV IOUS and NEXT) or press or to scroll through the messages. 3. While the desire ...

  • Inter-Tel 8660 - page 56

    46 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide ...

  • Inter-Tel 8660 - page 57

    MOVING ON 47 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Phone Configuration. . . . . ...

  • Inter-Tel 8660 - page 58

    48 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various ot her functions. S ETTING P REFERENC ...

  • Inter-Tel 8660 - page 59

    MOVING ON 49 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Selecting a Ring T one The ability to change your ring to ne is helpful in clo se-quar tered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith the handset in th ...

  • Inter-Tel 8660 - page 60

    50 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled, ...

  • Inter-Tel 8660 - page 61

    MOVING ON 51 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide V oice Mail Options Y our voice mailbox contains personal optio ns to allow you to customize voice mail functions. However , before you change your voice mail options, you must first initial- ize your mailbox (see page 14 ). Changing Y our Mailbox Password Y our password pr ...

  • Inter-Tel 8660 - page 62

    52 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for you r mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), ...

  • Inter-Tel 8660 - page 63

    MOVING ON 53 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Programming a Fax Destination NOTE: This feature is available only in software versions 5.1 and later . W ith th e Inter -T el V o ice Processor , callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number . T o change ...

  • Inter-Tel 8660 - page 64

    54 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Programming Remote Messaging NOTE: Y our installer or system administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Process or (voice mail) to call you when your mailbox receives new message s. Using a “cascade” ...

  • Inter-Tel 8660 - page 65

    MOVING ON 55 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 36 . 2. Press to select the Personal Options Menu. ( If using versio n 5.0 or earlier softwar e, skip this step.) 3. Press . NOTE: This option is not available if you do not have Remote Messagin g en ...

  • Inter-Tel 8660 - page 66

    56 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed numbers. Each number is stored in you r phone (S tation Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number . Once progr ...

  • Inter-Tel 8660 - page 67

    MOVING ON 57 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Storing S tation S peed-Dial Numbers T o store a speed-dial number , use the St ation Speed-Dial Programming feature co de to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0 -9. T o store a nu ...

  • Inter-Tel 8660 - page 68

    58 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Programming St ation Speed-Dial Numbers If your phone has programmable buttons, you can program one or mo re as speed-dial buttons. After the butto n is programmed, you must select a sp eed-dial location to associate with the button. NOTE: Before you program a speed-dial b u ...

  • Inter-Tel 8660 - page 69

    MOVING ON 59 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Dialing St ation Speed-Dial Numbers T o dial a S tation Speed-Dial number: If necessary , select an outgoing line. Y ou have the followi ng options: • T o use a location numbe r: Press or dial and then the desired Station Speed-Dial lo cation number (0-9). • T o use a S ...

  • Inter-Tel 8660 - page 70

    60 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide U SING R ECORD -A-C ALL If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can re cord an ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any oth ...

  • Inter-Tel 8660 - page 71

    MOVING ON 61 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P AGING The Paging feature allows you to make an ann ouncement through phone spea kers or external speakers (if your system is equi pped with external paging equipment). T o prevent announcements from transmi tting through every phon e in the system, this fea- ture uses pag ...

  • Inter-Tel 8660 - page 72

    62 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: EITHER, Pres s the FLASH menu button. If the FLASH menu button is not visible, pres ...

  • Inter-Tel 8660 - page 73

    MOVING ON 63 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button program med as a Direct Station Selection/Busy Lamp Field (DSS/B LF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally ...

  • Inter-Tel 8660 - page 74

    64 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can program various but tons on your phone (and on th e Mini-DSS) to in dicate the call activity at a different exten- sion (primary phone). In addition to being able to see w ...

  • Inter-Tel 8660 - page 75

    MOVING ON 65 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter account codes when you place a call. These codes add inform ation to pho ne record reports th at the system will per ...

  • Inter-Tel 8660 - page 76

    66 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system i s equipped with a V o ice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ ...

  • Inter-Tel 8660 - page 77

    MOVING ON 67 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide T o perform a directory sear ch using your dialpad b uttons: 1. If your phone i s idle, press the DIRECTOR Y menu button, then press the m enu button for the desired directory (IC DIRECTOR Y , OUTSIDE DIR, or FEA TURE DIR). If placing a call, choo se between OUTSIDE DIR and ...

  • Inter-Tel 8660 - page 78

    68 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide V oice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the phone directories, you d on’t have to enter t ...

  • Inter-Tel 8660 - page 79

    MOVING ON 69 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put yo ur phone i n DND, don’ t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dia ...

  • Inter-Tel 8660 - page 80

    70 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward Sy stem Access (DISA) number (prov ided by your system administrator). If required, enter your password. OR , Use any phone on the system. 2. Enter . 3. Enter your extension n ...

  • Inter-Tel 8660 - page 81

    MOVING ON 71 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide R EQUESTING A GENT H ELP Y our telephone system may be pro grammed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call ring s at the Agent Hel p Ex ...

  • Inter-Tel 8660 - page 82

    72 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W ORK ING IN H UNT G ROUP S Y our syst em may be programmed with “hunt gro ups.” Hunt gr oups are group s of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the com ...

  • Inter-Tel 8660 - page 83

    MOVING ON 73 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Logging In and Out of ACD Hunt Group s Agents can log in to and out of the ACD h unt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. Whe n the agent is logged out, calls to that ACD hunt group bypass the agent. T o log in to all of ...

  • Inter-Tel 8660 - page 84

    74 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is no ...

  • Inter-Tel 8660 - page 85

    75 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e Learning More SECTION CONTENTS P AGE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 76 Frequently Asked Questions (F AQs ...

  • Inter-Tel 8660 - page 86

    76 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administ ...

  • Inter-Tel 8660 - page 87

    77 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your ph one or voice mailbox, refer to th is section before you co ntact your system administrator or yo ur local Inter-T el dealer . Q ...

  • Inter-Tel 8660 - page 88

    78 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Q8. Why can’ t I pr ogram a Station Speed -Dial number to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot overr ide system programmin ...

  • Inter-Tel 8660 - page 89

    79 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES * These defaults may differ based on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW C ODE Select Line Group 1-208 ...

  • Inter-Tel 8660 - page 90

    80 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject ...

  • Inter-Tel 8660 - page 91

    81 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Message – Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record ...

  • Inter-Tel 8660 - page 92

    82 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide NOTES ...

  • Inter-Tel 8660 - page 93

    83 Axxess ® Model 856 0 Phone and Model 8660 IP Phone User Gu ide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 36 Accessing Your Phone 70 Account Codes 65 ACD Hunt Groups 72 Adding Parties to a Conference 24 Adjusting Your Phone’s LCD Contrast 13 Adjusting Your Phone’ s Viewing Angle 1 ...

  • Inter-Tel 8660 - page 94

    84 Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Directories name 16 outside 21 phone 66 search 68 using 66 voice mail 68 Disabling account codes 65 automatic call answer 50 background mus ic 49 call forwarding 70 cascade levels 55 do-not-disturb 70 group listen feature 32 hunt group calls 72 paging 61 record -a-cal l 60 system for ...

  • Inter-Tel 8660 - page 95

    85 Axxess ® Model 856 0 Phone and Model 8660 IP Phone User Gu ide LCD Contrast 13 LCD Menu Buttons 5 Leaving Messages 34 Liquid Crystal Display (LCD) Menu bu ttons 3 Listening to Messages 37 Logging In and Out of ACD Hun t Groups 73 M Mailbox Almost Full/Full 36 Making an Emergency Call 22 Making and Receiving Calls 17 Making Calls 17, 21 Making P ...

  • Inter-Tel 8660 - page 96

    86 Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Returning feature buttons to default 62 to a call 32 to a held call 23 your phone to default 50 Reverse Transfer (Call Pick Up) 23 Ring Intercom Always 17 S Saving the Last Number Dialed 29 Saving Volume Le vels 48 Screening Calls 66 Search Order 53 Searching in the Directories 68 Se ...

  • Inter-Tel 8660 - page 97

    V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Opti ...

  • Inter-Tel 8660 - page 98

    Part No. 550.81 13 Issue 8.0, September 2003 A661/9224A ...

Manufacturer Inter-Tel Category IP Phone

Documents that we receive from a manufacturer of a Inter-Tel 8660 can be divided into several groups. They are, among others:
- Inter-Tel technical drawings
- 8660 manuals
- Inter-Tel product data sheets
- information booklets
- or energy labels Inter-Tel 8660
All of them are important, but the most important information from the point of view of use of the device are in the user manual Inter-Tel 8660.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Inter-Tel 8660, service manual, brief instructions and user manuals Inter-Tel 8660. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Inter-Tel 8660.

Similar manuals

A complete manual for the device Inter-Tel 8660, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Inter-Tel 8660 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Inter-Tel 8660.

A complete Inter-Tel manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Inter-Tel 8660 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Inter-Tel 8660, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Inter-Tel 8660, that we can find in the current document
3. Tips how to use the basic functions of the device Inter-Tel 8660 - which should help us in our first steps of using Inter-Tel 8660
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Inter-Tel 8660
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Inter-Tel 8660 in a specific country, if it was not possible to solve the problem on our own.

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