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Manual Lucent Technologies 6

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  • Lucent Technologies 6 - page 1

    MERLIN LEGEND ® Communications System Rel ease 6 .0 Syste m Mana ger ’s Guid e 555-660- 118 Comcod e 10813604 5 Issue 1 Februar y 199 8 ...

  • Lucent Technologies 6 - page 2

    Copyright <Supersc ript>© 1998, Lucent Technolo gies Document 555- 660-118 All Rights Reserv edComcode 1081360 45 Printed i n USAIssue 1 February 1998 Notice Every ef fort wa s made t o ensure that t he i nformat ion i n t his boo k was compl ete an d accura te at the t ime of pri nt ing . Howev er , info rmatio n is subject to chan ge. See ...

  • Lucent Technologies 6 - page 3

    MERLIN LEGEND ® Communica tions Syst em Release 6. 0 System Man ager ’ s Gu id e Syst em I nforma tion Sh eet If you have a problem with your system, you ma y be able to resolve i t quick ly and easily by following the appropriate t roub leshooting procedure in this guide. If the probl em persist s or is not listed i n this guide, call the Lucen ...

  • Lucent Technologies 6 - page 4

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page iv Conten ts IMPORTANT SAFETY INSTRUCTIONS xv New F eatures and Enhanc ements xvii ■ Release 6.0 Enhanc em ents xvii Prior Releases : Features and Enhancem e nts xxiii ■ Release 3.1 Enhanc em ents xxii i ■ Releas ...

  • Lucent Technologies 6 - page 5

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ■ System Cap acities 2–25 ■ Auxiliary Components 2–26 ■ Data Comm unication s Capab ilities 2–29 3 System Comp onents 3–1 ■ Con t ro l U nit 3–1 ■ Telephones 3–14 ■ Operator Consoles 3–30 ? ...

  • Lucent Technologies 6 - page 6

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page vi ■ Adding/Rem oving a Line 6–57 ■ Adding a DLC Operator Position 6–58 ■ Adding a QCC Operator Position 6–61 ■ Adding Ope rator Features 6–64 ■ Connect ing Aux ilia ry Equipment 6–66 ■ Changing C ...

  • Lucent Technologies 6 - page 7

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ii ■ Calls Not Going to Coverage 8–20 ■ Trouble H earing Called P arty 8–21 ■ Programmed B utton Fa ils 8–21 ■ Reminder Messag es Received with the W rong Time 8–22 ■ Recall/Switchhook D oes Not Wor ...

  • Lucent Technologies 6 - page 8

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page viii C System Cap acities C–1 D System P lanni ng Forms D–1 E Re mo vi ng /Re in s tall in g the C on tro l U nit C ov er E–1 ■ Removing the Control Unit Housing E–2 ■ Installing the Control Unit Housing E? ...

  • Lucent Technologies 6 - page 9

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page ix Fi gu res 2 Abo u t the Sy st e m 2–1 2–1 The Local Loop 2–3 2–2 The Tel ephone Network 2–4 2–3 The E volution of Switch es 2–7 2–4 The S witching Office Hierarchy 2–8 2–5 Syste m Overview 2–1 1 ...

  • Lucent Technologies 6 - page 10

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page x 6 Managing t he System 6–1 6–1 Informa t i on Screen 6–7 6–2 Menu Selection Screen 6–7 6–3 Data Entry Screen 6–8 6–4 Syste m Program min g Menu Sc reens 6–8 6–5 Screen K eys 6–10 6–6 Station Bu ...

  • Lucent Technologies 6 - page 11

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xi T ables 2 Abo u t the Sy st e m 2–1 2–1 Mode s of O peration 2–17 3 S yste m Comp on en ts 3–1 3–1 Line/ Trunk and E xtension Modules 3–12 3–2 Anal og Multiline Te lephon es 3–24 3–3 Sin gle-Li ne Tel ...

  • Lucent Technologies 6 - page 12

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page x ii 5 P ut tin g the Sy st e m to Wo r k 5–1 5–1 Medi c al Office Needs 5–3 5–2 Execut ive Staf f Needs 5–9 5–3 Secretarial Staff Needs 5–10 5–4 Admini strative/Sup port Staff Needs 5–11 5–5 Oth er Ne ...

  • Lucent Technologies 6 - page 13

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiii 8 T rouble shootin g the System 8–1 8–1 Chec king the Effectiveness of Delay Ann ouncement s 8–28 C S ys tem Ca pa ci tie s C–1 C–1 Hardware and Software Capaciti e s C–2 D Sy stem Plann ing Fo rms D–1 ...

  • Lucent Technologies 6 - page 14

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiv ...

  • Lucent Technologies 6 - page 15

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xv IMPORT ANT SAFETY INSTRUCTIONS 0 When installing telepho ne equipm ent , always follow basic safety preca utions to reduce the risk of fire, electrical shoc k, and injury to persons, including: ...

  • Lucent Technologies 6 - page 16

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xvi ■ Do not attach the power supply cord to building surfaces. Do not a llow anything to rest on the power cord. Do not locate this product where th e cord will be abus ed by persons walk ing o ...

  • Lucent Technologies 6 - page 17

    New Featur es and Enha ncem ent s Page xvii Releas e 6 .0 Enha ncement s MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Fe ature s and Enhanc ement s 0 Release 6.0 Enhanc em ents 0 Release 6 .0 includ es all Re lease 5.0 f unctionality , pl us the enhancements listed below . ...

  • Lucent Technologies 6 - page 18

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xvi ii Relea se 6.0 Enh ancements calls. In addition, system manag ers can control whethe r calling name, calling num ber , or both are shown at MLX display telephone fo r incoming calls ac ross ...

  • Lucent Technologies 6 - page 19

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xix Relea se 6.0 Enh ancements ■ V oice Mail and Auto Attendant. Network ed syst ems shoul d have t heir own local voice m ail and/or auto attenda nt ap pli cations as wel l as their own exter ...

  • Lucent Technologies 6 - page 20

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xx Re lease 6.0 Enh ancemen ts Prompt-Based Overflo w 0 System mana gers can activate the Prompt -Based Overflow option . This option allows callers waiting in que ue and li stening to a delay a ...

  • Lucent Technologies 6 - page 21

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxi Relea se 6.0 Enh ancements Pause cannot be originated from a singl e-line telephone or a remote access user . A mu lt iline tele phone user in the local system must enter an authorizat ion c ...

  • Lucent Technologies 6 - page 22

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxii Release 6.0 Enh ancemen ts ...

  • Lucent Technologies 6 - page 23

    Pri or Release s: Featur es and Enha ncement s Page xxi ii Release 3 .1 Enhancem ents MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Prior R elea ses: Featu res an d En hance men ts 0 Release 3.1 Enhanc em ents 0 Release 3 .1 includ es all Re lease 3.0 f unctionality , pl us the ...

  • Lucent Technologies 6 - page 24

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi v Relea se 3.1 Enhancemen t s Programmable Second Dial T o ne T i mer 0 The system manager can assign a second dial tone timer to l ines/trunks, in order to help prev ent toll f ...

  • Lucent Technologies 6 - page 25

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xv Relea se 3.1 Enhancem ents Default f o r the Defa ult Local T able 0 The d efault Automatic Route Sel ecti on (ARS, Hybrid/PBX mode only) F RL has change d to 2 for t he Defaul ...

  • Lucent Technologies 6 - page 26

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi Release 4.0 Enh ancements Release 4.0 Enhanc em ents 0 Release 4 .0 includ es all Re lease 3.1 f unctionality , pl us the enhancements listed below . Support fo r Up to 2 00 Ex ...

  • Lucent Technologies 6 - page 27

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvii Re lease 4.0 Enh ancemen ts Support for 2B Data Applications 0 A Lu cent T echnologi es-c ertified group and des k top video a pplication can u se tw o B-channel s to m ake vi ...

  • Lucent Technologies 6 - page 28

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi ii Relea se 4.0 Enh ancements T ime-Based Optio n f or Overflow on Calling Group 0 Release 4.0 has added a tim e limit for c alls in queue in addition to t he previou s number ...

  • Lucent Technologies 6 - page 29

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi x Relea se 4.1 Enhancemen t s Release 4.1 Enhanc em ents 0 Release 4 .1 includ es all Re lease 4.0 f unctionality , pl us the enhancements listed below . There are no hardware c ...

  • Lucent Technologies 6 - page 30

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xx Relea se 4.1 Enhancem ents With this enhancem ent , Night Service can be activated and deactivat ed on lines that do not appear on operator consoles (for exam ple , personal li ...

  • Lucent Technologies 6 - page 31

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi Release 4.2 Enh ancements Release 4.2 Enhanc em ents 0 Release 4 .2 includ es all Re lease 4.1 f unctionality , pl us the enhancements listed below . There are no hardware chan ...

  • Lucent Technologies 6 - page 32

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxii Re lease 4.2 Enh ancemen ts — DMS tie trunk service to provide private exchan ge call rating for calls pla c ed on a dedi cated c entral off ice facility betwee n the MERLIN ...

  • Lucent Technologies 6 - page 33

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi ii Relea se 5.0 Enh ancements MERLIN LEGE ND Report er . The default is Off, in which case the Release 4.0 SMDR reports are available. If the option is set to On, the foll owin ...

  • Lucent Technologies 6 - page 34

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxi v Release 5.0 Enhancemen ts module on t he MERLIN LE GEND Comm unications System control uni t and ISDN link interf ace card plugged into the c ustomer ’ s server . T he fea ...

  • Lucent Technologies 6 - page 35

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxv Re lease 5.0 Enh ancemen ts NOT E: In the case of remote access calls, the only information that the applicat ion can collect about the caller is the remot e telephone number . ...

  • Lucent Technologies 6 - page 36

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxvi Release 5.0 Enh ancemen ts Any type of inside or outside line that i s norm ally available to a single-line telepho ne can be assigne d to a Ho tLine ex tension. Generally , ...

  • Lucent Technologies 6 - page 37

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvii Release 5.0 Enh ancemen ts The prim ary and sec ondary announc ement op ti o ns, when used together , allow an initial message t o play for callers, fo ll owed by a rep eatin ...

  • Lucent Technologies 6 - page 38

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvi ii Re lease 5.0 Enh ancemen ts MLX-5 and M LX -5D T elephones 0 The MLX-5 nondispl ay and MLX-5D display telephon es are compatible with all system releases. The display telep ...

  • Lucent Technologies 6 - page 39

    About This Book Pag e xxxi x I nt ended Audienc e MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Th is Book The M ERLIN LEGE ND Communi cati ons Sy s tem is an a dvanced di gital switching system that integrates voi ce and data comm unications features. V oice f eatures inc ...

  • Lucent Technologies 6 - page 40

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xl T erms and Conv ent ion s Used In th e USA only , Lucent T echn ologies provid es a t oll-free cust omer Helpline 24 hours a day . Call the Helpline a t 1 800 6 28-2888 (cons ultation charges may apply), or ca ...

  • Lucent Technologies 6 - page 41

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page x li Securit y T y pographical Co nventions 0 Certain type fonts and styles act as visual cues to hel p you rapidly understand the information presente d: Product Safety Labels 0 Throughout these docum ents , haz ...

  • Lucent Technologies 6 - page 42

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xlii Re lat ed Docu m ents Nondisplaying authorization c odes and telephone n umbers prov ide another layer of security . For more information, see Appen dix A, “Cust omer Supp ort Information. ” Throughout t ...

  • Lucent Technologies 6 - page 43

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli ii How to Comment on This Book How to Co mment on Thi s B ook 0 We welcome your comments , both positive and negative. Please us e the feedback fo r m on the nex t page to let us know how we can continue to s ...

  • Lucent Technologies 6 - page 44

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli v How to Co mment on This Book ...

  • Lucent Technologies 6 - page 45

    Read Thi s First Page 1-1 Ov erv iew 1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 1 Read This First 1 This chap ter includ es important background i nformation to help you un derstand the system manager fu nctio n and how to use this guide. After a brief overview , this cha p ...

  • Lucent Technologies 6 - page 46

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-2 Ov erv iew 1 Whethe r using a sy stem telephone or a PC t o program system changes, you simply make select ions from men us ; you don’t have to re member any special comma nds or codes. If you need det ail ...

  • Lucent Technologies 6 - page 47

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-3 Ov erv iew 1 Related Gui des 1 Three cat egories of g uides are a vailable for the system: ■ User Guides an d Ope rator Guides. Each of these guides desc ribes the use and features of a specific telephone ...

  • Lucent Technologies 6 - page 48

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-4 Your Rol e as System Manager 1 Y our Role as System Manager 1 As syst em ma nager , you c oordinate the syst em to ensure the best poss ible benefit and performance f or your company . Pr ima rily , this inv ...

  • Lucent Technologies 6 - page 49

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-5 T he Syst em Planni ng Forms 1 — Planning for and sometimes im plement ing system modi fications that may become necess ary as your company change s and grows — Maintaining reco rds of changes made to th ...

  • Lucent Technologies 6 - page 50

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-6 Upgrad in g the Syst em 1 Upgr ad in g the Sy stem 1 There are two types of system upgrades: ■ Feature Upgrad e. T o upgrade y our system to the latest “release” or version as soo n as it be comes avai ...

  • Lucent Technologies 6 - page 51

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-7 Envi ron mental Require ments 1 After installation, you can help with the correc t operation of the system by making sure the following rules are observed : ■ The e lectrical ou t let for th e control unit ...

  • Lucent Technologies 6 - page 52

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-8 Envi ron mental Require ments 1 ...

  • Lucent Technologies 6 - page 53

    About t he Syst em Page 2-1 2 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 2 Ab out the Sy stem 2 This chapter provides a general overview that introduces all of the major aspects of the system and its operation, i ncluding: ■ T runks ■ Modes of operation ■ System compon ...

  • Lucent Technologies 6 - page 54

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-2 Background 2 Many of the principles of telephone comm unicat ions have not changed sinc e Alexand er Graham Bell made t h e first phone c a ll in 18 76. Beca use learning about these con cepts helps explai ...

  • Lucent Technologies 6 - page 55

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-3 Background 2 The next section s briefly describe the evolution of telephone equipment and switching. For more information, see Appendi x B, “About T elecomm unication s.” Figure 2–1. Th e Local Loop ...

  • Lucent Technologies 6 - page 56

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-4 Background 2 Figure 2–2. Th e T elephone Network T el ep hone Equipment 2 The first working model of a telephone consisted of a microphon e (called a tr ansmitte r ) and a small loudspeaker-like d evice ...

  • Lucent Technologies 6 - page 57

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-5 Background 2 Similarly , the CO signals the called party by s e nding current to his or her phone, causing it to ri ng. When th e called party lifts t h e handset from its cradle, the current flows, i n di ...

  • Lucent Technologies 6 - page 58

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-6 Background 2 Switching Equipment 2 As described earlier , the telephone network is composed of a number of centralized switc hing locations, call cent ral office s ( COs ), w here a t elephone circuit is c ...

  • Lucent Technologies 6 - page 59

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-7 Background 2 Figure 2–3. The Evol ution of S w itch es Eventually , as more and more COs were c reated, a hierarchy of special sw itchin g offices (SO s ) con nected the COs l ocally and then between cit ...

  • Lucent Technologies 6 - page 60

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-8 Background 2 ■ Level 3 and Above: Switch ing among All SOs. T o ens ure that t here is a commu nicat ions path from each SO to any other SO, e ver-inc reasing levels of SOs combine large r and larger geo ...

  • Lucent Technologies 6 - page 61

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-9 Syst em Ove r view 2 and t he parties had hun g up, th e lamp as sociated with each c onnecting c ord would go out an d the operat or knew that t he call was com ple te and the cord could be removed. The f ...

  • Lucent Technologies 6 - page 62

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-10 Sy stem Ove r view 2 There are various types of trunks that provide diff erent functionality . Likewise, a variety of telephones and other equipm ent can be connected to the system. Depending on th e trun ...

  • Lucent Technologies 6 - page 63

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-11 Sy stem Ove r view 2 Figure 2–5. S ys t em Over view Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Co ...

  • Lucent Technologies 6 - page 64

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-12 Incoming Tr unks 2 In c o mi n g T r un ks 2 T runks are t he telephone company ’s facilities, provid ed by the cen t ral office (CO ) to carry voic e or data communications (see Figure 2–6 ). There a ...

  • Lucent Technologies 6 - page 65

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-13 Incoming Tr unks 2 Figure 2–6. I ncomin g T runks Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Contr ...

  • Lucent Technologies 6 - page 66

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-14 Incoming Tr unks 2 The types of trunks are: ■ Loop-Start L ines (Incom ing and Ou tgoing Calls). Provide incoming and outgoi ng calls an d are intende d primari ly for single-line t elephones and ol der ...

  • Lucent Technologies 6 - page 67

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-15 Incoming Tr unks 2 — Digital Signal 1 Faci l ity Programmed for Either T1 or Primary R ate Interface Opera t ion (I ncom ing and Outgoi ng Calls). One Digital Signal 1 ( DS1) fac ility p r ovides t he e ...

  • Lucent Technologies 6 - page 68

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-16 Mod es of Oper at ion 2 Mode s of Oper ati on 2 The system’s m ode of op eration determine s the f ollowing: ■ The types of outside trunks that can be connec ted to the system ■ How users access out ...

  • Lucent Technologies 6 - page 69

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-17 Mod es of Oper at ion 2 T able 2–1. Modes o f Operation Key Mo d e Hyb ri d/ PB X M ode Be hin d Sw it c h Mo de Descri ption T elepho nes have multi pl e button s (or k eys) l abe led with teleph one n ...

  • Lucent Technologies 6 - page 70

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-18 Component s 2 Componen ts 2 The system in cl udes the fo llowin g compone nts: ■ Control Un it. T he circuitry that manages the switchin g activities of the teleph one compa ny’s trunks and your syste ...

  • Lucent Technologies 6 - page 71

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-19 Component s 2 — MLX Q ueued Call Console (QCC). Available only in Hybrid/PBX m ode. Incoming calls wait in a queue for the operator and r each the QCC on a first-in, fi rst-out basis, according to the c ...

  • Lucent Technologies 6 - page 72

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-20 Component s 2 Figure 2–7. System Components Telephone Company MERLIN LEGEND Auxiliary Components Fax Machine Answering Machine Telephones and Other Equipment Analog Multiline ...

  • Lucent Technologies 6 - page 73

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-21 Component s 2 Line/T runk and Ex tensi on Modules 2 The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and syst em telephone wires to the c o ntrol uni ...

  • Lucent Technologies 6 - page 74

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-22 Features 2 Fe atures 2 The versatility a nd power of the system are due, in large pa r t, to the variety of feature s ettings a nd services it can prov ide. Features include traditional items (T ran sfer ...

  • Lucent Technologies 6 - page 75

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-23 Appl icati ons 2 NOTE: A CT I link is not compat ibl e with all Macintos h OS and UNIX S ystem clients, whi ch must s upport private dat a in order to fu nc tion with t he feature. For additional informat ...

  • Lucent Technologies 6 - page 76

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-24 Appl icati ons 2 Figure 2–9. Applicati ons Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System CTI Link Application Auxiliary Components Fax Machine ...

  • Lucent Technologies 6 - page 77

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-25 Programm ing t he Syst em 2 Pr ogra mming the Sys tem 2 System installation includes programming featu r e s , set t ings , and options selected by you or a representative from your c o mpany . Depending ...

  • Lucent Technologies 6 - page 78

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-26 Au xi liar y Com ponent s 2 Auxi lia ry Co mpo nents 2 There are many othe r components that people use with the sy stem , including adapters, adjuncts, and accessorie s. Y o u probably have man y of thes ...

  • Lucent Technologies 6 - page 79

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-27 Au xi liar y Com ponent s 2 ■ Accessor ies. Di fferent kinds of accessories can be added to t he syst em t o provide m ore power or additional protection from power surges. There are three types of acce ...

  • Lucent Technologies 6 - page 80

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-28 Au xi liar y Com ponent s 2 Figure 2–10. Auxiliary System Components Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System Auxiliary Components Fax Machin ...

  • Lucent Technologies 6 - page 81

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-29 Da ta Communi catio ns Capabil iti es 2 Da ta Com mu ni cati ons Cap ab iliti es 2 On e of the impor t a nt capa bilit ie s of the sys t em is tha t it can c a rr y bot h vo ic e and data communi cations ...

  • Lucent Technologies 6 - page 82

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-30 Da ta Communi catio ns Capabil iti es 2 For hig h-s peed data comm unications over I ntegrated Services Digital Net work Basic R ate Interface ( NI-1 BR I, Release 4.0 and la ter) or Digital Sig nal 1 (DS ...

  • Lucent Technologies 6 - page 83

    Syst em Compon ent s Page 3-1 Contr ol Unit 3 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 3 System Components 3 This chapter describes the system’s basic hardware. It includes descriptions of the control uni t, MLX telephones , analog m ult ilin e telephones, sing le-lin e t ...

  • Lucent Technologies 6 - page 84

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-2 Contr ol Unit 3 The carriers hold the modules in slots. For the purposes of system programmin g and installation, 2-digit numbers indicate the slots, st arting with 00 for th e processor m odule. Inside ...

  • Lucent Technologies 6 - page 85

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-3 Contr ol Unit 3 Figure 3–1. Processor Module A super capacitor in th e processor module provides back up power for the syste m’ s clock and its memory in case of power failure o r syste m shu tdo wn. ...

  • Lucent Technologies 6 - page 86

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-4 Contr ol Unit 3 ■ T ra nslation Memo ry Card. W hite label; entitled T rans lation Card . T o bac k up and restore your syst em program ming as an alternative to using System Program ming and Maintenan ...

  • Lucent Technologies 6 - page 87

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-5 Contr ol Unit 3 Line/T runk and Ex tensi on Modules 3 Line/trunk a nd extension modu les have jacks f or connect ing telephon e company lines/trunks and extensio n wires to the control unit. The system s ...

  • Lucent Technologies 6 - page 88

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-6 Contr ol Unit 3 module serves both t he phone an d T/R devic e, each device has its own extension number and operat es indepen dent ly . In contrast, if you want to use both an analog multi line telephon ...

  • Lucent Technologies 6 - page 89

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-7 Contr ol Unit 3 Lucent T ech nologies technicia ns to i nstall ring g enerators. If you r 008 or 012 module has a ring generator , ei ther added or built-in, you should see a label on the front of the mo ...

  • Lucent Technologies 6 - page 90

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-8 Contr ol Unit 3 In a ddition, PRI a nd T1 support Grou p IV (G 4) fax machin es as well as d esktop and group vide oconferencing. PRI and T1 di ff er in some import ant ways: ■ Primary Rate In terface ...

  • Lucent Technologies 6 - page 91

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-9 Contr ol Unit 3 — MCI Servi ces (Release 4. 2 an d late r syst ems only). Domest ic outg oing long-dista nce and i nternational v oice calls; dom estic in c oming toll - free 800 v oice calls; 900 s er ...

  • Lucent Technologies 6 - page 92

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-10 Contr ol Uni t 3 MERLIN LEG END Communicati ons System t o a DEF INITY system. Whethe r used for digital tie-trunk emulation or not, a T1 data-operation chann el provides data comm unications only , not ...

  • Lucent Technologies 6 - page 93

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-11 Contr ol Uni t 3 Figure 3–3. Line/T runk an d Exte nsio n Modules 400EM 4 E&M Tie Trunks 100D 400EM 400 400 GS/LS/TTR 400 GHS/LS/TTR 4 GS or LS Outside Lines Touch T one Receivers 800 ...

  • Lucent Technologies 6 - page 94

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-12 Contr ol Uni t 3 T a bl e 3–1 . Line/T run k an d Ex te ns io n Mod ules Module Li ne/T runk Descr ipti on 008 n one Capacit y: 8 analog ext ens io n jack s Supports : Analog m ult i line t el ephone ...

  • Lucent Technologies 6 - page 95

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-13 Contr ol Uni t 3 T able 3 –1. Continued Module Li ne/T runk Descr ipti on 800 NI- BRI* BRI Capacity: 8 BRI faci lit ie s, each wit h 2 B-chan nels (“ virt ual ” lines ) fo r voice an d data and 1 ...

  • Lucent Technologies 6 - page 96

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-14 T elephone s 3 * Fo r Re leas e 4. 0 and late r s ystem s on ly † Not compa t ib le wit h f irm w ar e vint a ge 29; us e an ear li er or la t er vi nt ag e. ‡ For Rele ase 5. 0 and late r sy stem s ...

  • Lucent Technologies 6 - page 97

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-15 T elephone s 3 ■ Fixed-feature buttons (including Fea ture , HF AI , Mut e , and Speak er ) ■ Red Mess age light ■ Built-in speakerpho ne ■ Multi-function volume control for speakerphon e, hands ...

  • Lucent Technologies 6 - page 98

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-16 T elephone s 3 ML X-28D 3 The M LX-28D t elephone ( Figure 3–4 ) provides the following features: ■ Optio nal Di rect -Line Console (DLC) operation ■ Display (2 l ines b y 24 characte rs) ■ 28 l ...

  • Lucent Technologies 6 - page 99

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-17 T elephone s 3 ■ 14 fixed and unlabe led display buttons and 8 fixed-feature button s ■ Support of one or two DSSs or PassageWay Direct Connection Solution MLX -20L telephones c annot be wall-mounte ...

  • Lucent Technologies 6 - page 100

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-18 T elephone s 3 MLX-16DP 3 The M LX-16DP telephone ( Figure 3–6 ) p r ovides the following features: ■ Display (2 l ines b y 24 characte rs) ■ 16 lin e buttons that can be programm ed with feat ure ...

  • Lucent Technologies 6 - page 101

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-19 T elephone s 3 ML X-10D 3 The M LX-10D t elephone ( Figure 3–7 ) provides the following features: ■ Display (2 l ines b y 24 characte rs) ■ 10 lin e buttons that can be programm ed with feat ures ...

  • Lucent Technologies 6 - page 102

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-20 T elephone s 3 NOTE: The M LX-10DP should not be an opera t or console. MLX -1 0 3 The M LX-10 t elephone ( Figure 3–8 ) provides the following features: ■ 10 lin e buttons that can be programm ed w ...

  • Lucent Technologies 6 - page 103

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-21 T elephone s 3 NOTES : 1. The MLX-5D telephone should not be an operator console. 2. In Release 5. 0 an d late r syste ms, t he syst em rec ognizes t he MLX- 5D as a 5-button telephone . In releases pri ...

  • Lucent Technologies 6 - page 104

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-22 T elephone s 3 ■ 4 fi x ed dis play buttons, 4 unlabeled display bu ttons for screen sele ction, and 8 fixed-feature buttons NOTES : 1. T he MLX-5 telephone should not be an operator consol e. 2. In R ...

  • Lucent Technologies 6 - page 105

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-23 T elephone s 3 Figure 3–10. Direct Station Selecto r T en fixe d-feature buttons with green lights are at t he bottom of the DSS. The first three (from left to right) on the top row are Page but tons, ...

  • Lucent Technologies 6 - page 106

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-24 T elephone s 3 NOTE: Exten sions may have to be renum bered in order to have all extension numbers appear on the DSS. A fourth button (lower left most) is the Message Status button, which changes the mo ...

  • Lucent Technologies 6 - page 107

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-25 T elephone s 3 Single-Li ne T elephones 3 T able 3–3 lists the recommen ded single-l ine telephone s. Other availabl e single- line tele phones are a lso sup port ed but are not rec ommended for Relea ...

  • Lucent Technologies 6 - page 108

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-26 T elephone s 3 The system a utomat icall y as signs l ine bu tton s to each mul t iline telephone. Y ou can add, remove, or change this assignm ent through centra lized telephon e programm ing, but ever ...

  • Lucent Technologies 6 - page 109

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-27 T elephone s 3 transfer a call, establi s h a conference cal l, ans wer a c all-waiting call, or pick up parked calls. Y ou can program this button fo r either voice or ri ng opera t ion. Y ou can assig ...

  • Lucent Technologies 6 - page 110

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-28 T elephone s 3 SSA buttons are ofte n used by assistants and their superv isors, as well as people who work closely together , such as in a custom er service department . For i nsi de calls, you can pro ...

  • Lucent Technologies 6 - page 111

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-29 T elephone s 3 ■ ICOM Ring. Use t his button to make inside calls and t o receive insi de calls and outside calls transferred from anot her extension . When you use an ICOM Ring button to make an ins ...

  • Lucent Technologies 6 - page 112

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-30 Operator Con soles 3 Operat or Conso les 3 Operato r consoles are telephone s that you program for call handling and other system operat or duties. With one e xception (the MERLIN II System Displ ay Con ...

  • Lucent Technologies 6 - page 113

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-31 Operator Con soles 3 QCC Buttons 3 The syst em automat icall y sets th e butt o ns on the QCC w it h fixed feat u re s, a nd they are not programmable by the system operator or through centralized telep ...

  • Lucent Technologies 6 - page 114

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-32 Operator Con soles 3 ■ Alarm. Provi d es visible indicat ion of a system alarm. When a system alarm occurs, the red light next to the button g oes on. The system operat or can use the Inspct b utton t ...

  • Lucent Technologies 6 - page 115

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-33 Operator Con soles 3 to o t her telephon es, and Send/Remove M essage. (F or more information about these features, see Chapter 4, “Features and Applications, ” or see the Feature Reference .) Y ou ...

  • Lucent Technologies 6 - page 116

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-34 Adapt ers 3 Adap ters 3 This section descr ibes the adapters that connect adjuncts to the system and to telepho nes. System adapters connect d irectl y to t he control un it; telephone adapters connec t ...

  • Lucent Technologies 6 - page 117

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-35 Adapt ers 3 ■ Cordless telepho nes ■ Single-line touch-to ne telephones ■ Suppl emental alerts (bells, chimes, horns, and strobes) The M FM is shi pped with a po wer supply that supports o ne MFM ...

  • Lucent Technologies 6 - page 118

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-36 Adju ncts 3 — For devices that answer calls, for example, an answering machine or a modem (you nee d a program med Auto Ans wer All butt on to allow t he device to answ er calls aut omatically). — F ...

  • Lucent Technologies 6 - page 119

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-37 Adju ncts 3 ■ DA TE ■ TI ME ■ CALLED NUMBER ■ DUR (duration) ■ LI NE ( fac ility n umb er) ■ STN (extension) ■ ACCOUN T (accou nt code or authorization code if no accou nt code is entered) ...

  • Lucent Technologies 6 - page 120

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-38 Adju ncts 3 Dial Dictati on 3 Y ou can use a di ctati on un it as ei ther a syst e m or ex ten sion adjunct. Som e dictation units conn ect directly to the control u nit via a T/R j ack on the 012, 016 ...

  • Lucent Technologies 6 - page 121

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-39 Adju ncts 3 Y ou can attac h an answering machine to greet off-hours visitors or let them le ave a me ssage. Y ou can also a ttach a n electromechani cal door l ock so you can unlock the door by dialing ...

  • Lucent Technologies 6 - page 122

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-40 Adju ncts 3 Manual Operation (Analog Mul tili ne T e l ephones O n ly) 3 Manual operation i s appropriate whe n a headset is u sed o c casionally . Y ou must pick up the handset to answer a call and rep ...

  • Lucent Technologies 6 - page 123

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-41 Adju ncts 3 NOTES : 1. F or the most u p-to-date informa ti on about data and video commu nicat ions, consult the Data/Video Reference. 2. If you are using d at a or video communications devices wi th t ...

  • Lucent Technologies 6 - page 124

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-42 Adju ncts 3 In Releas e 4.0 and later system s, you can program (see Sys t em P rogramming for more information) an MLX extens ion jack for 2B data. This allows some commu nications equipmen t, s uch as ...

  • Lucent Technologies 6 - page 125

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-43 Adju ncts 3 Ascend Pipel ine 25-Px A ccess Devic e 3 This comm unicat ions device requires Release 4. 0 or later . It combines the capabilities of an ISDN t e rminal adapt er and a LAN router , allowing ...

  • Lucent Technologies 6 - page 126

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-44 Adju ncts 3 T a ble 3–5 . Adjunc t Sum mary Equipment Description Alerts (AC): Any audible or visual alert that operates on 20–30 Hz ringing signals; associated with a specific extension (supplemen ...

  • Lucent Technologies 6 - page 127

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-45 Adju ncts 3 T able 3 –5. Continued Equipment Description Dial Dictation: A d evice that req uires con tact closure can be used on LS/GS line jack only with adapter. Can be connected to: LS or GS/LS tr ...

  • Lucent Technologies 6 - page 128

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-46 Power- Relate d Hardware 3 Powe r - R e la t ed Ha rd wa re 3 Y our Lucent T echno logies represent ative can pl an for added power-related hardware to provide your syst em with additional power and pro ...

  • Lucent Technologies 6 - page 129

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-47 Power- Relate d Hardware 3 Pow er Ac ce ss or ies 3 In a power fail ure, bat tery backup units can keep the system running for several hours. W hen you con nect adjuncts and adapt ers to tele phones, th ...

  • Lucent Technologies 6 - page 130

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-48 Power- Relate d Hardware 3 Prot ectio n A cces sories 3 This section descr ibes acce ssories that are needed for grounding and protecting special t elephone c onnections f rom power surge s, electromagn ...

  • Lucent Technologies 6 - page 131

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-49 Power- Relate d Hardware 3 Electromagnet ic Interfer ence Filters 3 Y our Lucent T echno logies represent ative recomm ends these filters for certain environmen ts where electric motors, radio transmitt ...

  • Lucent Technologies 6 - page 132

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-50 Power- Relate d Hardware 3 When y our sy s tem w as planned, your Luc ent T e chnologies representative made sure that it had a module to supp ort one or more PF T telephones in case of an emergency . F ...

  • Lucent Technologies 6 - page 133

    Feat ures and Ap plica tions Page 4-1 Features 4 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 4 Featu res and App lic ation s 4 This chap ter offers des criptions of system feat ures and a pplications t hat are available to help enhance your system. System features make it poss ...

  • Lucent Technologies 6 - page 134

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-2 Features 4 ■ User F eatures. Used at extensions by i n dividua ls, including Direct-Line Consol e (DLC) operator s or callin g supervisors , to make wo rk easier . User features include Save d ...

  • Lucent Technologies 6 - page 135

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-3 Features 4 The t hird column, labeled PROG , classifies the featu re according to whether it i s programm able by regular users (extension programm ing, abbrev iated EXT ), only by the syst em ma ...

  • Lucent Technologies 6 - page 136

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-4 Features 4 — Lines, line buttons, f ixed-feature buttons — Maintenan ce — Numberin g lines a nd extensio ns —O p e r a t o r s — Repo r ts — Security ■ Special O perator and Supervi ...

  • Lucent Technologies 6 - page 137

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -5 Feat ures 4 T able 4–1 . Feature F inder : Basic Calling and Answerin g (Non-Networked Systems) Basic Calling and Answering T ype PROG Considerati ons Featur e Name Answ er i ng ca lls ...

  • Lucent Technologies 6 - page 138

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-6 Features 4 T able 4–1. Continu ed Basic Calling and Answering T ype PROG Considerati ons Featur e Name Answering calls (continu ed) Answer cal ls as part of a group t hat responds to a certain t ...

  • Lucent Technologies 6 - page 139

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-7 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Conferencing and joining calls Conference inside and outside parties where the i nside part ...

  • Lucent Technologies 6 - page 140

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-8 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Dialing and c alling (c ontinued) Set up account codes so that calls can be billed or track ...

  • Lucent Technologies 6 - page 141

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-9 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Dialing and c alling (c ontinued) Call a busy e x tension an d reach it wh en it is availab ...

  • Lucent Technologies 6 - page 142

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-10 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Pagi ng Page over your company ’s loudspeaker syste m. User S Y S Paging (Lou dspeaker) ...

  • Lucent Technologies 6 - page 143

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-11 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name T r ansferring calls Transfer a call to an inside or outside nu mber. General SYS D iffere ...

  • Lucent Technologies 6 - page 144

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-12 Features 4 Covering Calls and Having Calls Covered 4 The F eature Finde r in T able 4–2 c overs features t hat user s and Direct-Line Console (DLC) operat ors may need w hen t hey are either c ...

  • Lucent Technologies 6 - page 145

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -13 F eatures 4 T able 4–2. Featur e Fi nder: Covering Calls and Having Call s Covere d (Non-Netw orked Systems) Covering Calls a nd Having Calls Covered T y pe P ROG Co nsiderations Featu ...

  • Lucent Technologies 6 - page 146

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-14 Features 4 T able 4–2. C ontinued Covering Calls a nd Having Calls Covered T y pe P ROG Co nsiderations Feature Name Controlling coverage by others (con tinued ) Have all your cal ls covered by ...

  • Lucent Technologies 6 - page 147

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-15 Features 4 Calling Pr ivile ges and Res tricti ons 4 Calling privileges and restrictions are pl a nned and program m ed centrally for the extensions in your compa ny , as well as f or remote acc ...

  • Lucent Technologies 6 - page 148

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -16 F eatures 4 T able 4–3. Feature Fi nder : Callin g Privileges and Restri cti ons (Non-Networked Systems) Calling Privileges and Restric tions Ty p e PR OG Considerations Featu re Name ...

  • Lucent Technologies 6 - page 149

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-17 Features 4 T able 4–3. C ontinued Calling Privileges and Restric tions Ty p e PR OG Considerations Featu re Name Allowing ca lls Allow people t o use t heir own callin g privil eges at others ? ...

  • Lucent Technologies 6 - page 150

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-18 Features 4 Customizing Phones 4 The F eature Finde r in T able 4–4 describe s features that people in your company can use to make their t elephon es work better f or them. A person with an ML ...

  • Lucent Technologies 6 - page 151

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -19 F eatures 4 T able 4–4. Feature Finder : Customizin g Phones (Non-Net worked Syste ms) Customizi ng Phones T y p e PROG Considerati ons Feature Name Give your phone its own distinctive ...

  • Lucent Technologies 6 - page 152

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-20 Features 4 Mes s agi ng 4 The system i nclu des a n umber of mess aging feat ures (see T a ble 4–5 ) that all ow people at you r company to let others know when they have c all ed and even lea ...

  • Lucent Technologies 6 - page 153

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -21 F eatures 4 T able 4–5. Feature Finder : Messa g ing (Non-Networked Systems) Messaging T y pe PROG Considerati ons Feature Name Leaving m essages Call and let a co-wo rker with a displ ...

  • Lucent Technologies 6 - page 154

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-22 Features 4 T able 4–5. C ontinued Messaging T y pe PROG Considerati ons Feature Name Setting up messaging Change the posted mess ages tha t users can choose from. General SYS Labe ling Change t ...

  • Lucent Technologies 6 - page 155

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-23 Features 4 T imekeeping 4 Peopl e at your company can set alarms or remind er call s to let them k now when it is ti m e for so me event (see T able 4– 6 ). They also can use a timer to keep t ...

  • Lucent Technologies 6 - page 156

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-24 Features 4 T able 4–7. Feature Finder : System Manager ’ s Func tions and F eatures (N on-Networked Systems) Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions ...

  • Lucent Technologies 6 - page 157

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-25 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Group activities (continued) Set up as m any as 1 0 primary d ...

  • Lucent Technologies 6 - page 158

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-26 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Lines, line buttons, fixe d-featur e bu ttons Assign l ines t ...

  • Lucent Technologies 6 - page 159

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-27 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG C onsi de ratio ns F eat ure Na me Maintenan ce (continued) For noisy places: turn off micr op ...

  • Lucent Technologies 6 - page 160

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-28 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Opera tors (continued) Prevent DLC operators from accidentall ...

  • Lucent Technologies 6 - page 161

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-29 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Security (continued) Change voice mess aging and Night Servic ...

  • Lucent Technologies 6 - page 162

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-30 Features 4 Special Operato r and Superv isor Features 4 The Feature Fi nder in T able 4–8 lists f eatures that are available on ly to operators. Many of the f eat ures listed in other categori ...

  • Lucent Technologies 6 - page 163

    MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -31 F eatures 4 T able 4–8. Feature Finder : Special O perator an d Super visor Feat ures (N on-Ne twor ked Syst ems) Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons ...

  • Lucent Technologies 6 - page 164

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-32 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Call an inside o r out side num ber with on e touch. O perat or AUTO MLX p ...

  • Lucent Technologies 6 - page 165

    MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-33 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Log a callin g group mem ber in or out. O perator SYS DL C oper ators only ...

  • Lucent Technologies 6 - page 166

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-34 Features 4 Feat ure D escr ip t ion s 4 This sec ti on provides more det ail about certa in groups of related features , so that you can gain additional insight when it i s neces sary to match f ...

  • Lucent Technologies 6 - page 167

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-35 Features 4 Sharing Li nes 4 The simplest way to cover someone else’s cal ls is to share a line with him or her . This m ethod is m ost ap propriate in Hybrid/ PBX and Behind Sw it ch syste ms ...

  • Lucent Technologies 6 - page 168

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-36 Features 4 In Releas e 4.0 and l ater systems, forwardin g features are u seful for covering cal ls regularly , rather than only t emporari ly . Forward, Follow Me, and Remote Call Forward can b ...

  • Lucent Technologies 6 - page 169

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-37 Features 4 Activating Centrex T ransfer via Remote Call Forwarding requires that Remote Call Forwarding be en abled for the extension. However , the user dials instead o f a dial - out code, and ...

  • Lucent Technologies 6 - page 170

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-38 Features 4 ■ A g r oup cal led a co ve ra ge g ro up (Group Coverage) A varie t y of different receivers can b e assigned to take c alls for an individual or a coverage group: ■ Another i nd ...

  • Lucent Technologies 6 - page 171

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-39 Features 4 Beginning in Release 4.1 the syst em manager can coordinate voice mail coverage and Night S erv ice. When a n operator turns on Night Service for a Night Service group, Night Service ...

  • Lucent Technologies 6 - page 172

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-40 Features 4 Depending on th e type of call and how the sen der ’s phone is set u p, some calls are not eligible for covera ge. Furthermore, there are interactions among the various forms of c o ...

  • Lucent Technologies 6 - page 173

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-41 Features 4 ■ Alternatively , if fewer t han 30 extensions require coverage to the operator , pha ntom c allin g g roups can be us ed to p rovi de a sec on d e xtens ion nu mbe r for each user ...

  • Lucent Technologies 6 - page 174

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-42 Features 4 T able 4 –10. Cont i nued Feature Covered by Description Example Forward Any individual A person forwards his o r her calls t o an in side extensio n, turning the feature on at his ...

  • Lucent Technologies 6 - page 175

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-43 Features 4 T able 4 –10. Cont i nued Feature Covered by Description Example Pickup A pickup group or any individual Allows someone to answer calls ringing at another extension or on a line not ...

  • Lucent Technologies 6 - page 176

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-44 Features 4 Calli ng R estr ict ion s 4 If you and your Luce nt T echn ologies r e presentative planned for ca lling res t rictions as part of the initial setup of the syst em, the settings requi ...

  • Lucent Technologies 6 - page 177

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-45 Features 4 In Behind S witch mode, cal ling rest ricti ons m ust be su pplied by t he hos t syst em, not by the MERLIN LEGE ND Communication s System . In Release 3. 1 an d late r syste ms, t he ...

  • Lucent Technologies 6 - page 178

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-46 Features 4 ■ Authorization codes a r e intend ed to allow pe ople with l ess restricted extensions to use extensions where there are more restrictions. If you use authorization codes to enforc ...

  • Lucent Technologies 6 - page 179

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-47 Features 4 also be used to make certain calls.) Use Disallowed Lists to provide some protection fr om toll abu se when no other restrictions are ap plied and to restrict remote ac cess callers. ...

  • Lucent Technologies 6 - page 180

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-48 Features 4 When t he Pas s word op t i on of the Night Service feature i s programm ed, outgoing calls can be restricted by requiring the user to enter a password. The operator who t urns Night ...

  • Lucent Technologies 6 - page 181

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-49 Features 4 an FRL of 6 has the most privileges (any route may be used). T abl e 4–1 1 sho ws so me ex am p l e s. T able 4–1 1. Facility Restriction L evels In Release 3.1 and later systems, ...

  • Lucent Technologies 6 - page 182

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-50 Features 4 ■ F RL 2 for rest r ic tio n to loc al c alls o nly ■ FRL 3 fo r restriction to domestic lo ng distance (excluding area code 809 fo r th e Dominican Repu blic as this is pa rt of ...

  • Lucent Technologies 6 - page 183

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-51 Features 4 ■ An authorization code c an al s o be us ed to rem ote call forward calls at phantom ex ten sions. ■ Authorizat ion codes can be used for call control and call accounting through ...

  • Lucent Technologies 6 - page 184

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-52 Features 4 second d ial tone following the di aled star (*) code, to s ignal custom ers that they must dial additiona l digits. If this second dial tone is not imme diate, a hacker can enter dig ...

  • Lucent Technologies 6 - page 185

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-53 Features 4 ■ Operato rs often need Direct Stat ion Selectors (DSSs) for easy access to extensions. Auto Dial is also an op t i on when the o perator does not cov er a large numbe r of extensio ...

  • Lucent Technologies 6 - page 186

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-54 Features 4 calling supervisor . When too many calls are waiting for a c alling group, calls are sent to an overflow receiver. In Release 4.0 and later s ystems, waiting calls can be sent to the ...

  • Lucent Technologies 6 - page 187

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-55 Features 4 devices can serve waiting ca ll ers in Release 5. 0 and later system s . (Music On Hol d can al so entertain people who are waiting for a group mem ber’s attention.) In Re lease 6.0 ...

  • Lucent Technologies 6 - page 188

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-56 Features 4 Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group. If a line is assign ed to an operator position but n ...

  • Lucent Technologies 6 - page 189

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-57 Features 4 Som e data c ommunications s etups (c alled data workstations ) include a modem connected to an MLX telephone tha t is equipped with a Multi-Function Mo dule (MFM). MLX extens ions ma ...

  • Lucent Technologies 6 - page 190

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-58 Features 4 Rem ote Ac ce ss 4 The Remote Ac cess fe ature a llows s omeone ou tside th e syst em to call i n and use the system as if he or she were on t h e syst e m. Y ou can and shoul d see t ...

  • Lucent Technologies 6 - page 191

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-59 Features 4 ■ Acco un t Co de E ntry . This feature enab les users to enter account codes for ou tside calls, both inco mi ng an d outgoing. T hese c odes ap pear on Station M essage Det aile d ...

  • Lucent Technologies 6 - page 192

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-60 Appl icati ons 4 System Management Features 4 The system incl udes features f or which the sys tem mana ger is responsible a nd features that help the system manager do his or her job. Featu res ...

  • Lucent Technologies 6 - page 193

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-61 Appl icati ons 4 telecom munications com panies. For m ore information, see the Feature Reference and “Module s Supporting Lines/Trunks” on pag e 3–7 . This section provides an overview of ...

  • Lucent Technologies 6 - page 194

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-62 Appl icati ons 4 T elep hony Services workg r oup produc t. It allows clients, via the telephony serv er , to u se sof tware appl ications f or c allin g activities. For ex ample , a serv ice re ...

  • Lucent Technologies 6 - page 195

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-63 Appl icati ons 4 T able 4 –12. Cont i nued Category and Name Key H /PB X BS Des cription Standalone Call Answering and V oice M ail Packages ME RLIN M ail V oic e Mess aging Sy stem (VMS) Incl ...

  • Lucent Technologies 6 - page 196

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-64 Appl icati ons 4 V oic e Me ssa g in g Syst ems 4 A voice messagin g syste m (VMS) provides call- answering services an d may prov ide voic e m ail serv ices . T able 4–13 desc ribes th e serv ...

  • Lucent Technologies 6 - page 197

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-65 Appl icati ons 4 ■ If you p lan t o u se an out callin g f eatu re (s ee T a ble 4–13 for an explanation), conside r using callin g restrictions t o prevent this feat ure from being abused b ...

  • Lucent Technologies 6 - page 198

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-66 Appl icati ons 4 T able 4–13. V oice M essa ging Systems Ser vice o r Application D escrip tion MERLIN LEGEN D Mail Auto Attend ant In tuity AUDIX AUDIX Vo i c e P o w e r Fax Attendant Automa ...

  • Lucent Technologies 6 - page 199

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-67 Appl icati ons 4 SECURITY l ALERT : ! Y our V oice Messagin g S ystem permits callers to leave verbal m essages for system us ers or gain access t o the back up positio n in an emerg ency as wel ...

  • Lucent Technologies 6 - page 200

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-68 Appl icati ons 4 piece of paper and improperly discarding them). Additionally , hackers may use a com puter to dial a password and then pub li sh the informat ion to o ther hac kers. Substant ia ...

  • Lucent Technologies 6 - page 201

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-69 Appl icati ons 4 A 012 or 016 port (Release 4.0 a nd later) that i s program me d as a generic VM I port or a M ERLIN LEGE ND Mail V oice Messaging Syste m port (including the Rem ote Maintena n ...

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    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-70 Appl icati ons 4 ...

  • Lucent Technologies 6 - page 203

    Putt ing the Sys tem to Work Page 5-1 5 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 5 Puttin g the System to W ork 5 This chapter provides two sample busine ss scenarios to help you unde rstand your existi ng system and other configurations you may want to consi der in the fut ...

  • Lucent Technologies 6 - page 204

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-2 Scenar io 1: A Small Offi ce 5 information about data and video comm unicat ions, consult the Data/Video Reference. 2. Rel ease 6.0 and later systems (Hybrid/PBX mode on ly) support private conne ...

  • Lucent Technologies 6 - page 205

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-3 Scenar io 1: A Small Offi ce 5 T able 5–1. Medical Off ice Ne eds Staff M em ber N eeds Physician Personal line in her office; if she is not available, the appoint ments/payments clerk shou ld ...

  • Lucent Technologies 6 - page 206

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-4 Scenar io 1: A Small Offi ce 5 Figure 5–1. Medical Of fice F loor P lan FUTURE EXPANSION – EMERGENCY ROOM EXAM ROOM # 2 EXAM ROOM # 3 DOCTOR’S SUITE EXAM ROOM # 1 DOCTO ...

  • Lucent Technologies 6 - page 207

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-5 Scenar io 1: A Small Offi ce 5 System Descripti on 5 The system is set up for K e y mode operation and uses the following equipment and f eatures to a nswer the needs of the staff : ■ Inco min ...

  • Lucent Technologies 6 - page 208

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-6 Scenar io 1: A Small Offi ce 5 — For physician: Coverage after 3 r ings by appointmen ts/pay me nts clerk; this feature is intended to handle personal line calls. (On all other l ines, the o pe ...

  • Lucent Technologies 6 - page 209

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-7 Scenar io 2: A Prof essiona l Office 5 Scenari o 2: A Professi on al Office 5 This sc enario describes a law f irm. The communica t i ons nee ds of the company fall into these categories: ■ Exe ...

  • Lucent Technologies 6 - page 210

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-8 Scenar io 2: A Prof essiona l Office 5 Figure 5–2. L aw Firm Fl oor Plan Staf f Needs 5 This sec tion desc ribes the needs of the office st aff , inc ludi ng the executive s taff , secretarial ...

  • Lucent Technologies 6 - page 211

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-9 Scenar io 2: A Prof essiona l Office 5 Executive Sta ff 5 T able 5–2 de scribes t he needs o f the ex ecutive staf f. T able 5 –2. Exec utive S taf f Ne eds Staff M em ber N eeds Partners Par ...

  • Lucent Technologies 6 - page 212

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-10 Scenar i o 2: A Prof essiona l Offi ce 5 Secretari al St aff 5 Figure 5–3 desc ribes the needs of the secretarial staff. T able 5–3. Sec retarial Sta ff Needs Staff M em ber N eeds Partners? ...

  • Lucent Technologies 6 - page 213

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-11 Scenar i o 2: A Prof essiona l Offi ce 5 Administrat ive/Support St af f 5 T able 5–4 de scribes t he needs o f the ad ministrative/support staff. T able 5–4. Ad ministrative/ Support Staf f ...

  • Lucent Technologies 6 - page 214

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-12 Scenar i o 2: A Prof essiona l Offi ce 5 Other Nee ds 5 T able 5–5 describe s some of the miscellaneous needs of the office. T able 5–5. O ther Needs System Descripti on 5 This section provi ...

  • Lucent Technologies 6 - page 215

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-13 Scenar i o 2: A Prof essiona l Offi ce 5 NOT E: The 0 16 bas ic telephone module (Release 4.0 a nd later only) suppo rts a maximum bit rate of 14.4 kbps. Th erefore, the office’ s analog equip ...

  • Lucent Technologies 6 - page 216

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-14 Scenar i o 2: A Prof essiona l Offi ce 5 and Authorizat ion Codes features are used, only the authoriza tion code is printed on reports. ■ Pagi ng. Lou dspeaker paging for certain work area s; ...

  • Lucent Technologies 6 - page 217

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-15 Scenar i o 2: A Prof essiona l Offi ce 5 ■ MLX- 10DP and M LX-5D t elephones fo r associates, paral egals, as well as some book keeping and word processing pool members ; used in some cases wi ...

  • Lucent Technologies 6 - page 218

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-16 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–3. L aw Firm Equip men t Call Co verage and Call- Handling 5 T able 5–6 de scribes t he staff mem bers’ call coverag e an d call-handling ...

  • Lucent Technologies 6 - page 219

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-17 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5–6. Law Firm Ca ll Coverage and Call-Handling Staff Member Needs Feature/Applicatio n Partners Never answer phone calls; all call s answered by ...

  • Lucent Technologies 6 - page 220

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-18 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5 –6. Continued Staff Member Needs Feature/Applicatio n Paraleg als If a paralegal is not available, another paralegal t akes th e call. Del aye ...

  • Lucent Technologies 6 - page 221

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-19 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4 illu strat es the call cove rage patterns . The sha ded areas in the figure indicate those extensions that are included i n t he voice messa ...

  • Lucent Technologies 6 - page 222

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-20 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4. Law Fir m Call Coverage Records/Filing Conference Room Managing Partner Junior Partner Junior Partner Main Conference Roo ...

  • Lucent Technologies 6 - page 223

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-21 Scenar i o 2: A Prof essiona l Offi ce 5 Calli ng R estr ict ion s 5 Th e follow ing sy stem features and applicat ion s handle ca lling rest rictio ns requiremen ts (see T able 5– 7 ): ■ Au ...

  • Lucent Technologies 6 - page 224

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-22 Opti miz ing Your System 5 SECURITY l ALERT : ! The MERLI N LE GEND Comm uni cations System ships with ARS activated and all extensions set to Facilit y Rest riction Level 3, allowing all intern ...

  • Lucent Technologies 6 - page 225

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-23 Opti miz ing Your System 5 128 kbps. The 2B Data feature allows the use of a single MLX port for d esktop videoco nf erencing; bot h the m ain and adjunct extension numbers a r e used. An MLX te ...

  • Lucent Technologies 6 - page 226

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-24 Opti miz ing Your System 5 area netwo r k (LAN). The li nk is made through a programmed M LX extension jack that is connec t ed to an IS DN B RI P C expansion board (such as the EIC ON board) on ...

  • Lucent Technologies 6 - page 227

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-25 Opti miz ing Your System 5 Along with the features they provide, applications can perform these s ystem functions t hrough a CTI link: ■ Answering calls arriving on an SA bu tton ■ Making ca ...

  • Lucent Technologies 6 - page 228

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-26 Opti miz ing Your System 5 NOT E: If the MLX m odule for the CTI link is the only M LX mo dule in the system, SPM software, version 5.15 or later , is also required in order to program the CTI l ...

  • Lucent Technologies 6 - page 229

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-27 Opti miz ing Your System 5 ■ Log Viewer . Enab les you t o view en tries th at are s tored in the PassageWay cal l log t hat conta ins a record of every call you make using Lucen t T e chnolog ...

  • Lucent Technologies 6 - page 230

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-28 Opti miz ing Your System 5 ...

  • Lucent Technologies 6 - page 231

    Man aging the Sys tem Page 6-1 6 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 6 Man aging th e System 6 This chapter helps you comple te the most common system manage ment tasks. It includes s ome background on t he types of program ming and ho w t o a c cess t hem, and then pr ...

  • Lucent Technologies 6 - page 232

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-2 Using t he Task Descript ions 6 Usi ng t he T as k Desc ripti ons 6 Each task description con tains the following informat ion: ■ A b r ief descr iption of the task ■ Guideli nes for planning the ch ...

  • Lucent Technologies 6 - page 233

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-3 Usin g the Programmi ng Proc edures 6 For m ore information, refer to the following gu ides: ■ For information about the plan ning forms, see System Planning. If you don’t have this guide, contact y ...

  • Lucent Technologies 6 - page 234

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-4 Usin g the Programmi ng Proc edures 6 Console/Display Instructions Additional In formati on PC Select the line button to which you want to assign the feature. The f ormat inclu des numbe r ed steps that ...

  • Lucent Technologies 6 - page 235

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-5 Intr odu cti on to Sy ste m Pro gram mi ng 6 The sum mary progra mming procedures describe s t eps for bot h th e console an d the PC. Y o u should use the appropriate procedure. The format is as f ollo ...

  • Lucent Technologies 6 - page 236

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-6 Intr odu cti on to Sy ste m Pro gram mi ng 6 — PC with Syste m P rogra mmi ng a nd M ainte nance (SPM ) S oftw are. A PC directly connected through its serial port to t he l ower RS-232 port on the c ...

  • Lucent Technologies 6 - page 237

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-7 Intr odu cti on to Sy ste m Pro gram mi ng 6 Figure 6–1. Information Screen Menu Selection Screens 6 A menu selection screen promp ts you to select a listed o ption. The screen title is the first l in ...

  • Lucent Technologies 6 - page 238

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-8 Intr odu cti on to Sy ste m Pro gram mi ng 6 button n ext to the option n ame or the func tion key that corresponds to t he option name. Then your selection is either highlighted or inserted in the scre ...

  • Lucent Technologies 6 - page 239

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-9 Intr odu cti on to Sy ste m Pro gram mi ng 6 The syst e m programm ing hierarchy , included in A ppendix B of Syste m Program ming , detail s t he sequenc e of scree ns you work wit h when you select t ...

  • Lucent Technologies 6 - page 240

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-10 Intr odu cti on to Sy ste m Prog ram mi ng 6 Figure 6–5. S cre en Keys For qui c k referenc e, T able 6–3 shows the PC keys that correspond to the screen key sel ections on most screens. The se PC ...

  • Lucent Technologies 6 - page 241

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-11 Intr odu cti on to Sy ste m Prog ram mi ng 6 Idle States 6 Y ou can begin some programming procedures only when all or part of the system is not in use; this is c alled an idle s ta te . The idle state ...

  • Lucent Technologies 6 - page 242

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-12 Intr odu cti on to Sy ste m Prog ram mi ng 6 T able 6–4. I dle States Idle St ate Description Procedures Sys tem Fo rced Idle T he ent ire syst em (every line and every extension) is idle. No calls c ...

  • Lucent Technologies 6 - page 243

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-13 Progr ammin g from the Consol e 6 Forced Idle Rem inder T o nes 6 The forced idle reminder tone is a hi gh -low “doorphone ” tone that s o unds under the fol lowing circum st ances: ■ At the exte ...

  • Lucent Technologies 6 - page 244

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-14 Progr ammin g from the Consol e 6 Figure 6–7. MLX-20L T elephone with Direct S tation Selec tor (D SS) Co n sol e But ton s 6 Y ou can us e the 14 buttons located on either side of the console displa ...

  • Lucent Technologies 6 - page 245

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-15 Progr ammin g from the Consol e 6 Figure 6–8. Display Buttons and Main Menu There are two types of console buttons : ■ Fixed Disp lay Buttons. The top two buttons in each column hav e the same labe ...

  • Lucent Technologies 6 - page 246

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-16 Progr ammin g from the Consol e 6 Console Ov erlay 6 The programm abl e line buttons are on the main part of the console. There are actually 20 line buttons on the c onsole, bu t you can use the consol ...

  • Lucent Technologies 6 - page 247

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-17 Progr ammin g from the Consol e 6 DSS Light s 6 The lights on the DSS (if one is attached to the console) show the status of features programm ed on the extensions. Whe n you sele c t a feature f rom a ...

  • Lucent Technologies 6 - page 248

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-18 Progr amming from a PC wit h SPM 6 Make a selection. Exiting S ystem P rogramming 6 Use t he informat ion in T a ble 6–5 to return to t he Sy stem Prog ramming m enu, the main menu (Menu Mode screen) ...

  • Lucent Technologies 6 - page 249

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-19 Progr amming from a PC wit h SPM 6 NOTE: Beginning with version 4.25, required for Release 4.1 of the s ystem, SPM runs under Wind ows 95 as a DO S application. For more information about setting up an ...

  • Lucent Technologies 6 - page 250

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-20 Progr amming from a PC wit h SPM 6 T y pes of PC Connec tions 6 There a re three ways to con nect the P C to t he control uni t: ■ Direct Local Connecti on . For a di rect local connection, yo u must ...

  • Lucent Technologies 6 - page 251

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-21 Progr amming from a PC wit h SPM 6 Console/Display Instructions Ad ditional Informati on If the PC does not have a h ard disk, insert the SPM diskette into Drive A. Ty p e and press . appears on the sc ...

  • Lucent Technologies 6 - page 252

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-22 Progr amming from a PC wit h SPM 6 With a L oca l or Rem ote Mode m C onn ectio n 6 The method y ou use to access SPM by modem depends on whether you are programm ing on site (locally) or from a remote ...

  • Lucent Technologies 6 - page 253

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-23 Progr amming from a PC wit h SPM 6 T o access SPM through a lo cal or rem ote modem co nnection, follow the steps below . For m o re information about the procedure format, see “Using t h e Program m ...

  • Lucent Technologies 6 - page 254

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-24 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on T o reach the S ystem P rogramming menu, s elect S ystem P rogramming by pressing . NOTE: The fu ncti on ...

  • Lucent Technologies 6 - page 255

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-25 Centr aliz ed Tel ephon e Progr am m ing 6 NOTE: Some program ming can be performed only when the entire syste m or some p art of it (such as a t runk or an extens ion) is idle. S ee th e section “Id ...

  • Lucent Technologies 6 - page 256

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-26 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Sel e ct a prog ramm i ng op tio n. Go to one of the following topics: “G uidel ines f or Pro gram ...

  • Lucent Technologies 6 - page 257

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-27 Centr aliz ed Tel ephon e Progr am m ing 6 ■ If you program the wrong feature on a button, follow the steps below: 1. Press the button. 2. Sel e ct (press o n the PC). 3. Press the button again. ■ ...

  • Lucent Technologies 6 - page 258

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-28 Centr aliz ed Tel ephon e Progr am m ing 6 ■ In Release 5.0 and later syst ems, the system recognizes MLX-5 and MLX -5D telephones as 5-bu tton telephones. The System Program ming Extension I nformat ...

  • Lucent Technologies 6 - page 259

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-29 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Select the line button where you want to assign the feature. If you are programming a telephone with ...

  • Lucent Technologies 6 - page 260

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-30 Centr aliz ed Tel ephon e Progr am m ing 6 A M ulti-Function Mo dule’ s program ming can be copied to or f rom another M FM. A Direct Line Console (DLC) can be copi ed only to another DLC. Single-lin ...

  • Lucent Technologies 6 - page 261

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-31 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7 shows the operator featu res that can be copied for operator consoles. QC C features canno t be copied. * Number is not c opi ed. † Behind Swit ...

  • Lucent Technologies 6 - page 262

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-32 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7. Feat ures That Can B e Copied : Direc t-Line Co nsoles Only At t he Centralized Programm ing menu, follow the procedure below to copy feature bu ...

  • Lucent Technologies 6 - page 263

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-33 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Spec ify the number of the extension to which you want to cop y programm ed features or SA or ICOM bu ...

  • Lucent Technologies 6 - page 264

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-34 Usin g Report s 6 If you are copying assignme nts from an operat or position to a block of extensions that in cludes both operato r and non-operator e xtensions, the informat ion is copied only t o the ...

  • Lucent Technologies 6 - page 265

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-35 Usin g Report s 6 ■ The system prog r a m ming repo r ts include reports that describe how variou s aspects of the sy stem are programmed (for exam ple, trunk information, label information, Allowed ...

  • Lucent Technologies 6 - page 266

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-36 Usin g Report s 6 — Barrier Code Restri ctions ■ Operato r Information — Pos ition — General Options — DSS Option s — QCC O perators — Op e r a to r I n fo r m a t i o n ■ Allow e d Lis ...

  • Lucent Technologies 6 - page 267

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-37 Usin g Report s 6 Printin g System Programming Reports 6 System p rogramming rep orts can be printed out or v iewed on t he screen of a PC with SPM or prin ted out o n a serial printer connect ed to th ...

  • Lucent Technologies 6 - page 268

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-38 Sett ing Sy stem Date and/or Time 6 NOTE: The E x tensio n I n f ormat ion report incorrectly lists MLX-16DP telep hones as MLX- 28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 teleph ones a ...

  • Lucent Technologies 6 - page 269

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-39 Ba cki ng Up the System 6 V alid E ntr ies For date: Mont h: 01 t o 12 Da y: 01 t o 3 1 Y ear: 00 to 99 For tim e: 0000 to 2359 T as k L ist: Setting Sy stem Dat e and/or T ime 6 Open the Sy stem Progr ...

  • Lucent Technologies 6 - page 270

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-40 Addi ng a n Exten sion 6 extension appea rs on t h e screen. Attempt the backup proc edure agai n when the busy extension b ecomes idl e. NOTE: By de fault, the system i s set t o perform a backup auto ...

  • Lucent Technologies 6 - page 271

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-41 Addi ng a n Exten sion 6 Planning Guidelines 6 The procedure to add an extension involves several decisions on your part. For example, you must decide which features to assign to the e xtensio n. These ...

  • Lucent Technologies 6 - page 272

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-42 Addi ng a n Exten sion 6 Make d ecisions about wh ich features a nd buttons to ass ign to this extension as des cribed in the planning guideline s above. Record you r decisions on the appropriate plann ...

  • Lucent Technologies 6 - page 273

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-43 Mo vi ng an E xt e ns i on 6 instructions in “Analog M ultil ine T e lephones wit h V oi c e Annou nce to Busy” in the “T elephone s” section of System Program mi ng , Chap t er 3, or the instr ...

  • Lucent Technologies 6 - page 274

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-44 Remo ving a n Exten sion 6 T as k List: Moving a n Extens ion 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks. Renumbe r the extension(s) and record the c hanges on Form 2a. If you are switch ...

  • Lucent Technologies 6 - page 275

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-45 Remo ving a n Exten sion 6 T as k List: Removi ng an Extensi on 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks. Also obt ain any relevant forms, including group-assigned feature forms (for e ...

  • Lucent Technologies 6 - page 276

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-46 Assigni ng a Ho t Line Extens ion 6 Remove the features, following the instructions for each feat u re in “Option al T e lephon e Features ,” “Optional Group Features ,” and “System Fe at ur ...

  • Lucent Technologies 6 - page 277

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-47 Assigni ng a Ho t Line Extens ion 6 opportunity to program the necessary Personal Spee d Dial code while at the telephone. For security reas ons, as long as the extension remains a HotLine, no further ...

  • Lucent Technologies 6 - page 278

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-48 Ch angi ng Calling Rest rict ions 6 Programming Ins truc tions 6 Changing Calling Restrictions 6 Use this proc edure t o cha nge individ ual extensions’ callin g rest rictions t o one o f the followi ...

  • Lucent Technologies 6 - page 279

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-49 Ch angi ng Trunk- to-Tr unk Transf er Status 6 V alid E ntr ies Unrestricted, Outward-restricted, T ol l -rest ri cted T as k List: Changing Calling Restricti ons 6 Obtain t he following f orms, as app ...

  • Lucent Technologies 6 - page 280

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-50 Ch angi ng Trunk- to-Tr unk Transf er Status 6 Planning Guidelines 6 SECURITY l ALERT : ! The default setting for all extens ions, including voice mess aging (VMI) ports and remote ac c ess barrier cod ...

  • Lucent Technologies 6 - page 281

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-51 Ch angi ng Coverage Del ay Opt ion s 6 When y ou have finished, file the fo r m(s) with the rest of the pla nning forms. Programming Ins truc tions 6 Ch an gin g Cov e r age D elay Op tio ns 6 Prior to ...

  • Lucent Technologies 6 - page 282

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-52 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–8. Ring Delays Affecting Coverage Ti m e r Factor y Se ttin g R ange D es crip tio n Cover age Delay Int erv al* 3 rings 1–9 ring s Relea se 4.0 an d ...

  • Lucent Technologies 6 - page 283

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-53 Ch angi ng Coverage Del ay Opt ion s 6 A sen der can also be part of a Coverage gro up whos e calls are covered by individual s , operators , or a calling group (an o ption is of t en used to p r ovide ...

  • Lucent Technologies 6 - page 284

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-54 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–9. Group Coverage Ca ll Deliver y Rules (Releas e 4 .1 and Later S ystems) GCD = Gro u p Coverage Ring Delay PRD = P rim ary Co ver R ing De lay Receiv ...

  • Lucent Technologies 6 - page 285

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-55 Ch angi ng Coverage Del ay Opt ion s 6 Planning Guidelines 6 When y ou plan c over dela y s, consi der whether t he sender i s part of a coverage group or n ot. If the send er is covered by only indivi ...

  • Lucent Technologies 6 - page 286

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-56 Ch angi ng Coverage Del ay Opt ion s 6 Open the Sy stem Program m ing menu from the console or a PC with SPM. Program the change(s ), following the in structions for “Coverage Delays” in the “T e ...

  • Lucent Technologies 6 - page 287

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-57 Addi ng/Remo ving a Line 6 Addi ng / R em ov in g a Line 6 Use t his p rocedur e to add a line to or remove a l ine fr om the system. Planning Guidelines 6 If you are adding a new line and need to ord ...

  • Lucent Technologies 6 - page 288

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-58 Addi ng a DLC Oper ator Positi on 6 Addi ng a DLC Oper ato r P osit ion 6 Use t his procedu r e to a dd a DLC operator position to ei ther an M LX or an analog mult iline ext ension module. T o add a Q ...

  • Lucent Technologies 6 - page 289

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-59 Addi ng a DLC Oper ator Positi on 6 The p rocedure to add an operator p osition inv olves several t asks that require decisions , for example, assigning featu res like calling restrictions, Coverage, c ...

  • Lucent Technologies 6 - page 290

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-60 Addi ng a DLC Oper ator Positi on 6 NOT E: This task requires an i d le condition: Extension Forced Idle for this extension jack. Assign the jack, foll owing the i nstructions for “DLC O perator Posi ...

  • Lucent Technologies 6 - page 291

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-61 Addi ng a QCC Op erator Po si tion 6 If the extension requires a dedicated voice or voice pair of e xtensio n jacks to p r ovide V oice A nnounce t o Busy or to p r ovide v oice an d data f eatures, id ...

  • Lucent Technologies 6 - page 292

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-62 Addi ng a QCC Op erator Po si tion 6 T able 6–1 1 . M aximum Number of Op erator P ositions QC C button assignm ents are automatic and factory -set. In Release 4.0 and later syste ms, t he Ca ll 5 bu ...

  • Lucent Technologies 6 - page 293

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-63 Addi ng a QCC Op erator Po si tion 6 T as k List: Addi ng a QCC O pe rator Po siti on 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks, Form 6a , O ptional Operato r Features, and 5d, Queued C ...

  • Lucent Technologies 6 - page 294

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-64 Adding Op erat or Fe atures 6 Programming Ins truc tions 6 See the appropriate p rocedures i n System Prog ramming as noted in the task list above. Addi ng O per at or F eat ures 6 Use this procedure t ...

  • Lucent Technologies 6 - page 295

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-65 Adding Op erat or Fe atures 6 T as k List: Addi ng Operat or F e atures 6 Obtai n Form 6a, Optional Operator F eatures. If necessary , read “Direct-Line Cons ole” or “Queued Call Console” i n t ...

  • Lucent Technologies 6 - page 296

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-66 Co nnect ing Auxi liar y Equi pment 6 Conn ecting A uxiliar y Equi pment 6 Use the information in this section to do the following: ■ Identify the line/trunk or extension jacks used for auxiliary equ ...

  • Lucent Technologies 6 - page 297

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-67 Co nnect ing Auxi liar y Equi pment 6 Because t his procedure requi res an idle syste m, you may wa nt to pe r form it after hours. V alid E ntr ies Line/trunk n umbers For Lo udspea ker Pagi ng If you ...

  • Lucent Technologies 6 - page 298

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-68 Co nnect ing Auxi liar y Equi pment 6 V alid E ntr ies Line/trunk n umbers For V oice Messaging S ystem and Automated Attendant The n umber of ri ngs cann ot be programmed f or individual voice mes sag ...

  • Lucent Technologies 6 - page 299

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-69 Ch angi ng Calling G rou p Assignm ent s 6 Programming Ins truc tions 6 For fax machin es : For a voice messaging syst em and auto attenda nt: For t he other aux iliary equipm ent noted above: Cha ngi ...

  • Lucent Technologies 6 - page 300

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-70 Ch angi ng Calling G rou p Assignm ent s 6 The t otal num ber of ex t ensions can be divided into a m aximum of 32 call ing groups. A calling group can include a maximum of 20 extensions , but not all ...

  • Lucent Technologies 6 - page 301

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-71 Revisi ng All owed Li sts 6 Programming Ins truc tions 6 Rev ising Al lo wed Li sts 6 An All owe d Lis t pr ov id es so me fle x ibil ity for e xten s i o ns wit h ca llin g restri ct ion s by allowing ...

  • Lucent Technologies 6 - page 302

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-72 Revisi ng All owed Li sts 6 code are checked normal ly by Allowed/Disallowed Lists, calling restrictions , and ARS. The MERLIN LEGEND Communicat ions System Release 3.1 and later observes these Bel lco ...

  • Lucent Technologies 6 - page 303

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-73 Assigni ng All owed Li sts to Extens ions 6 Program the change(s ), following the instructions f or “Allowed Lists ” in t he “System Features ” section of System Programm ing , C hapter 3, o r ...

  • Lucent Technologies 6 - page 304

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-74 Revisi ng Disa llowed List s 6 Programming Ins truc tions 6 Revising Disallowed Lists 6 Use t his procedu r e to e s tablish Disa ll owed Lists that contain t elephone num bers than cannot be dialed fr ...

  • Lucent Technologies 6 - page 305

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-75 Revisi ng Disa llowed List s 6 ■ The star code or codes must come at the beginning of the string of digits dialed, no t at t he end or in the middle. M ultiple leadin g star code s are allowed f or d ...

  • Lucent Technologies 6 - page 306

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-76 Assigni ng Dis allowed List s t o Extens ions 6 T as k List: Changing Di s al lowed Lists 6 Obtain F orm 6f, Disallowed Lists and, as appropriate, the f orm(s) for individual telephones: Forms 4b, 4d, ...

  • Lucent Technologies 6 - page 307

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-77 Ch angi ng Group Covera ge Assignment s 6 T as k List: As s i gning Disallowed Lists to Extens ions 6 Obtain F orm 6f, Disallowed Lists and, as appropriate, the f orm(s) for individual telephones: Form ...

  • Lucent Technologies 6 - page 308

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-78 Ch angi ng Group Covera ge Assignment s 6 Planning Guidelines 6 Changing Group Coverag e assign men ts can affect other f eatures, including Acc ount Co de En try , Au to A nswer All , Aut o Answe r In ...

  • Lucent Technologies 6 - page 309

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-79 Revi sing Night Serv ice wit h Group Assign ment 6 T as k List: Changing Group Coverage Assignments 6 Obtain F orm 7c, G roup Coverage. If necessary , read “Cove rage” in the Feature Reference for ...

  • Lucent Technologies 6 - page 310

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-80 Revi sing Night Serv ice wit h Group Assign ment 6 the system manager to control off -hou rs operation on a line-by-line basis, and is particularly us ef ul when appli ed to personal lines . Night Serv ...

  • Lucent Technologies 6 - page 311

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-81 Revi sing Night Serv ice wit h Cover age Control 6 Programming Ins truc tions 6 Rev ising N ight S ervic e w ith Co verage C ont rol 6 In Release 4.1 and later systems, system manage rs can coordinate ...

  • Lucent Technologies 6 - page 312

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-82 Revi sing Night Serv ice wit h Cover age Control 6 ■ When Night Service is turned off and normal operation is resumed, all Coverage VMS Off b uttons are act ivated. Calls f oll ow no r mal coverage p ...

  • Lucent Technologies 6 - page 313

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-83 Ch angi ng Extensi on Direc tory Label s 6 Programming Ins truc tions 6 Cha ngi ng Ex te nsi on D irect o ry La bel s 6 Use t his procedu r e for ei t her of the following p urposes: ■ T o change t h ...

  • Lucent Technologies 6 - page 314

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-84 Ch angi ng Trunk Label s 6 Labels can contain capit al letters, numb ers, and eight types of characters: ampersands (&), d ashes (-), spaces, periods (.), commas (, ), apostrophes (‘), stars (*), ...

  • Lucent Technologies 6 - page 315

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-85 Ch angi ng Posted Messag e Label s 6 Planning Guidelines 6 The availabi lity of the caller i den tification inform ation may be limited by local- serving (caller ’ s) jurisdiction, availability , or ...

  • Lucent Technologies 6 - page 316

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-86 Ch angi ng Posted Messag e Label s 6 T o pr og ra m wi th S PM: Use t he PC keyboard for labels. A ll letters a ppear on the screen i n uppercase. Planning Guidelines 6 Mess ages 2 through 20 can be ch ...

  • Lucent Technologies 6 - page 317

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-87 Ch angi ng Calling G rou p Labels 6 Cha ngi ng Call i ng Gr oup L abe ls 6 Use this procedure to change alphanume ric system labels for display telephone users to identify c alling groups. T o program ...

  • Lucent Technologies 6 - page 318

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-88 Changing Syst em Dir ectory La bels 6 Programming Ins truc tions 6 Cha ngi ng Sy st em D irect o ry La bel s 6 Use this procedu re to change System Speed Dial numbers f o r all system users. Y ou can a ...

  • Lucent Technologies 6 - page 319

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-89 Add in g a CT I Li nk 6 Program the change(s ), following the instructions f or “System Speed Dial Directory” in the “ L abeling” section of Sys tem Programm ing , Chapter 3, or the s ummary pr ...

  • Lucent Technologies 6 - page 320

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-90 Add in g a CT I Li nk 6 Consider t he following pl anning facto r s before you prog ram a CTI link: ■ The CT I link can be programmed be fore the C TI link hardw are is plu gged into a port on a 008 ...

  • Lucent Technologies 6 - page 321

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-91 Add in g a CT I Li nk 6 Busying-Out and Restori ng the ML X Module 6 In o r der to a dd or rem ove a CT I link, y ou must use ma intenance proc edures, normally reserved for Lucent T echno logie s tech ...

  • Lucent Technologies 6 - page 322

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-92 Add in g a CT I Li nk 6 T o bus y-o ut and then restore the MLX modu le, follow the steps below: 1. Use one of the following procedures. Note that you sele ct t he option from the M ain m enu, not the ...

  • Lucent Technologies 6 - page 323

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-93 Remo vi ng a CTI Link 6 extension, use t he main e xtension nu mber (fo r ex ample, extension 1 2 in a 2-digit num bering p lan), not t he adj unct extension number (f or example, extension 712 in a 2- ...

  • Lucent Technologies 6 - page 324

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-94 Remo vi ng a CTI Link 6 Program t he change(s), following t he appropriate instructions f or “A uxiliary Equip men t” in System Program mi ng , Chapter 4, or the appropriate summa ry programm ing i ...

  • Lucent Technologies 6 - page 325

    Lear ning M ore Page 7-1 Guides 7 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 7 Lea rning More 7 This chapter provi des descriptions of the syst em manuals and a quick information-finder to help you locate what you need in the s ystem referenc e guides. NOTE: Release 6 .0 and ...

  • Lucent Technologies 6 - page 326

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-2 Guides 7 ■ System Referen ce Gu id es. Designed to help syst em man agers and Lucen t T e chnologi es person nel in planning, programm ing , and managing the s ystem . These references provide d etailed i n ...

  • Lucent Technologies 6 - page 327

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-3 Guides 7 componen ts, contact your L ucent T echnol ogies r e presentative. For general information about a pplications, d isregard the Equip men t and Operation s Reference and consult the Feature Reference ...

  • Lucent Technologies 6 - page 328

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-4 Guides 7 T able 7–1. Syste m Reference Guides Overview Common Elements 7 The system ref erence gu ides include the followi ng informational and organizati onal aids: ■ Ab out T his Book . An introduction ...

  • Lucent Technologies 6 - page 329

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-5 Guides 7 NOT E: We urge y ou to c omplete th e Feedback Form a nd send i n your comme nts. The writers at Lucent T echnolog ies need your sugge s tions. ■ Ma in T abl e of C on tents . A list of the chapter ...

  • Lucent Technologies 6 - page 330

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-6 Guides 7 ■ Multi-Fun c tion M odule (MFM ; a te lephone ad apter that affects and is affected by system features) ■ Personal lines ■ Primary Rate Interface (PRI) , NI-1 BRI, a nd T1 Switched 56 service ...

  • Lucent Technologies 6 - page 331

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-7 Guides 7 ■ System P rogram mi ng . If a pplicable, sum ma rizes the system programm ing procedure(s) that control the feature. ■ Maxi mum (s). I f applicable, tells you what maximum numbers apply to the f ...

  • Lucent Technologies 6 - page 332

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-8 Guides 7 ■ A d escri ption of the special charac ters used in dialing sequences for numbers dial ed automatically , for example, with the Auto Dial feature. T ells you what these characters are a nd how to ...

  • Lucent Technologies 6 - page 333

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-9 Guides 7 Contents and Organization 7 System Programm ing is organized into the foll o wing chapters: ■ Prog ramm ing B as ics (Chap te r 1). P rovides an i nt roduction to programm ing and idle states, and ...

  • Lucent Technologies 6 - page 334

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-10 Guides 7 ■ A helpful table of features, showing programm ing codes , the mode s in which the feature works on each type of telephone, and the name of the feature as displayed on the MLX-20L t elephone (A p ...

  • Lucent Technologies 6 - page 335

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-11 Guides 7 User and Operator Guides 7 Most of the user and ope r a t or guides share a com mon format and are intended fo r standalon e use with a certain telepho ne or operator console. In other words, an ope ...

  • Lucent Technologies 6 - page 336

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-12 Guides 7 ■ Illustrated explanat ions of tones, rings, and line button lights ■ A Feature Finder that acts as an index of features according to the activities people m ay want to perform; gives feature na ...

  • Lucent Technologies 6 - page 337

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-13 System G uides Info rmatio n F inder 7 Calling Sup ervisor ’ s Gui de and Data/V ideo Refe rence 7 These t wo user gu ides, whi c h you must order sep arately , differ from the guides described above in th ...

  • Lucent Technologies 6 - page 338

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-14 System G uides Info rmatio n F inder 7 T able 7–2. Inf o rmat ion Finder : Featu res T o learn about. . . Check t his guide. . . Bas ics How a feature works, i ncluding how it works in diffe r e nt m odes ...

  • Lucent Technologies 6 - page 339

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-15 System G uides Info rmatio n F inder 7 T able 7 –2. Continued T o learn about. . . Check t his guide. . . Planning a nd Program ming Features Featu r e f actory settings Feature Reference . See entry for f ...

  • Lucent Technologies 6 - page 340

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-16 System G uides Info rmatio n F inder 7 T able 7 –2. Continued T o learn about. . . Check t his guide. . . Main tenance and T roubleshooting (continu ed) Changing Recall timer when the s witchhook, Recall, ...

  • Lucent Technologies 6 - page 341

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-17 System G uides Info rmatio n F inder 7 T able 7–3. Inf o rmat ion Finder : Progr amming T o learn about. . . Check t his guide. . . Sys te mw i d e B asi c s Changing the system’s mode of operation Consu ...

  • Lucent Technologies 6 - page 342

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-18 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Extens ion Features an d Buttons (continued) Which system planning f o rms to change when you modif ...

  • Lucent Technologies 6 - page 343

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-19 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Group Features and B u ttons (continued) Changing the delay b efore a call comi ng to a mem ber of ...

  • Lucent Technologies 6 - page 344

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-20 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Oper ators Setting up ope r ator positions System Programm ing , Chapter 3 Changing the hold t imer ...

  • Lucent Technologies 6 - page 345

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-21 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Oper ators (continue d) Specifying when QCCs are alerted that there are too many calls waiting fo r ...

  • Lucent Technologies 6 - page 346

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-22 System G uides Info rmatio n F inder 7 For more information about training, contact your Lucent T e chnologies representat ive. T able 7 –3. Continued T o learn about. . . Check t his guide. . . Lines and ...

  • Lucent Technologies 6 - page 347

    Troub le shoot ing the Sys tem Page 8-1 8 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 8 T roubl eshoot ing th e S yst em 8 This chapt er provides proc edures for solvin g the most c o mmon problem s that you may encounter with the system. Y o u ma y be ab le to resolve a pr o ...

  • Lucent Technologies 6 - page 348

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-2 All Phones Ar e Dead ( No Di al Tone or Lights) 8 CAUTION: ! If you must che c k som ething on the control unit, proceed with caution. Avoid standi ng on a box o r chair to reac h the unit if i ...

  • Lucent Technologies 6 - page 349

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-3 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 What to do: T es t the outlet by plugging in an appliance that you k now is working, for example, a lamp or radi o. ■ If the appliance does n ...

  • Lucent Technologies 6 - page 350

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-4 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem. However , you shoul d not perform th ...

  • Lucent Technologies 6 - page 351

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-5 Dif ficult y Making Outsi de Cal ls 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem. However , you shoul d not perform this procedu r ...

  • Lucent Technologies 6 - page 352

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-6 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syste m progra mming t o check the exte nsion’ s calling restricti ons, if an y (s ee Chap te r 3 in System Programm ing ). If th e exte ...

  • Lucent Technologies 6 - page 353

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-7 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syst em progr amming t o check wheth er a Di sall o wed List is assigne d to the extension (see Chapter 3 in System Programm ing ). ■ If ...

  • Lucent Technologies 6 - page 354

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-8 Phone Does Not Ring 8 ■ If the light is flashing or on, then the extension is restricted from making outside calls. T o c hange the Extension Status to 0 and remove restrict ions, press the F ...

  • Lucent Technologies 6 - page 355

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-9 Phone Does Not Ring 8 ■ If the gree n light i s not o n, then D o Not Dist urb is not turned on; go to Possible Cause 3. Poss i ble Cause 3 : The Forward feature is turned on. What to do: T u ...

  • Lucent Technologies 6 - page 356

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-10 Phone Does Not Ring 8 ■ If the Ringing Options setting is No Ring or Delay Ring, change t he setting to Im mediate i f appropriate. From an other extens ion, dial t he extens ion where the p ...

  • Lucent Technologies 6 - page 357

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-11 DLC Cons ol e Not Ringing for Incoming Calls 8 ■ If the teleph one still does not work, call the Luc ent T ec hnologies Helpline a t 1 800 628-288 8 (consultation charges ma y apply ). DL C ...

  • Lucent Technologies 6 - page 358

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-12 QCC Conso le Not Ringing f or Incomi ng Calls 8 QCC Co nsole N ot Rin ging for In comin g Cal ls 8 Poss i ble Cause 1 : The li nes are no t assigned to the QCC queue. What to do: Use system pr ...

  • Lucent Technologies 6 - page 359

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-13 Sing le-Li ne Phones Ring Back aft er Complete d Call 8 assigne d for that group has Ni ght Service t urned on; other QC Cs need no t have Night Service turned on. ■ If the gree n light i s ...

  • Lucent Technologies 6 - page 360

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-14 Cannot Tr ansfer Ca l l aft er Ans wer on an Outside Line 8 What to do: Instruct t h e user to always replace the handset carefully for at least one t o two seconds b etween cal ls. If t he pr ...

  • Lucent Technologies 6 - page 361

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-15 Night Serv ice No t Working 8 ■ If the replacement teleph one c a nnot transfer a call, t here may be a problem with the syst em wiring or t he control unit. Call the Lucent T echnol ogies H ...

  • Lucent Technologies 6 - page 362

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-16 Night Serv ice No t Working 8 Poss i ble Cause 3 : The Ni ght Service button m ay be program med incorrectly at one or more DLCs. What to do: Use centralized telephone program mi ng to check t ...

  • Lucent Technologies 6 - page 363

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-17 Cal ls Not G o in g to Vo ic e Mail 8 Cal ls No t Go in g to V oi c e Mail 8 For call s to go to voi ce mail, t he extens ion mus t be part of a coverage group, the coverage group m ust have a ...

  • Lucent Technologies 6 - page 364

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-18 Cal ls Not G o in g to Vo ic e Mail 8 What to do: Check the Night Service but ton lights at each operator console to see whether N ight Service is off (bu ttons are no t lit). Use system progr ...

  • Lucent Technologies 6 - page 365

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-19 Ca llers Gett ing I ncorr ect Res pons e fro m Voice Mail 8 ■ If the power light is on and voice mail w orks for other extensions, call th e Lucen t T e chnologi es Helpline at 1 80 0 6 28-2 ...

  • Lucent Technologies 6 - page 366

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-20 Call s Not Going to Cov erage 8 Cal ls No t Go in g to C ov era ge 8 Poss i ble Cause 1 : An I ndiv idual Coverage receiver may not be a ssigned . What to do: At the extension that is t o rece ...

  • Lucent Technologies 6 - page 367

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-21 T rouble Hear ing Called Par ty 8 T ro uble H eari n g Call ed P arty 8 Poss i ble Cause 1: If a spea k erphone is be ing used, there may b e environmental factors that affect the performance ...

  • Lucent Technologies 6 - page 368

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-22 Reminder Messag es Received with the Wrong Tim e 8 What to do: Use centralized telephone programmi ng to check the programming for the phone’s b ut tons. ■ If the programming is incorrect, ...

  • Lucent Technologies 6 - page 369

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-23 Recal l/Swi tchhook Does Not Work 8 Re c a ll /Swi t c hho o k Doe s No t W ork 8 When t his problem occ urs, pressing t he Recall but ton or swi t chhook disc onnects the call or fails to ret ...

  • Lucent Technologies 6 - page 370

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-24 Ca lling Group Member s Not Receiv ing Call s 8 ■ If the problem is resolved on the replacement telepho ne, then replace it with the original telephone and check agai n. If the problem persi ...

  • Lucent Technologies 6 - page 371

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-25 Call s Not Rec eivin g Scree n Pop 8 Poss i ble Cause 3 : In a Release 6 . 0 or lat er system, t he queue control setting may be too low , so that callers are receiving a busy signal. What to ...

  • Lucent Technologies 6 - page 372

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-26 Call s Not Rec eivin g Scree n Pop 8 What to do: Check the system pl anning form for the extension. T hen do o ne o f the following: ■ If th e extension incl udes a n analog mult iline B IS ...

  • Lucent Technologies 6 - page 373

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-27 Call i ng Group Overf low Cal ls Not Receiving Screen Pop 8 Ca ll in g Gr oup Over flow Ca ll s Not Re ce ivin g Scr een Po p 8 In Release 5.0 and later system s with a CT I Link (Hybrid/PBX m ...

  • Lucent Technologies 6 - page 374

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-28 Seconda r y Anno uncemen ts Not Pl aying as Progr ammed 8 Consult the Feat ure Reference and Sys tem Programm ing as you troublesho ot annou nceme nt delays. T o analyz e a problem with second ...

  • Lucent Technologies 6 - page 375

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-29 Seconda r y Anno uncemen ts Not Pl aying as Progr ammed 8 What to do: Chec k t h e number of callers waiting when the a larm goes of f, as well as the delay interval and the length of the seco ...

  • Lucent Technologies 6 - page 376

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-30 Other or Unresol ved Pro blems 8 What to do: Depending upon your customer needs , do one of the fol lowing to make m ore TT Rs available: ■ Shorten t he leng t h of t he primary delay an nou ...

  • Lucent Technologies 6 - page 377

    Custo mer Suppor t Informat ion Page A- 1 Suppor t Tel epho ne Number A MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 A Customer Support Information 1 Su pport T elep hone Numb er 1 In th e USA only , Lucent T echn ologies provid es a t oll-tree cust omer Helpline (1 800 628-288 ...

  • Lucent Technologies 6 - page 378

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 2 Canadian Depar tmen t of Communicat ions (DOC) Interf er ence Informat ion A Ca na di a n De part ment of Com mun ic a t io ns (D OC) Inte rf ere nce Inform at i on 1 This digital apparatus d ...

  • Lucent Technologies 6 - page 379

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 3 Instal lati on and O perat ional Procedures A If t here are no directly term inated trun ks, or if the only direct ly terminated facilities are personal lines, report the num ber AS5USA-65 64 ...

  • Lucent Technologies 6 - page 380

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 4 Instal lati on and O perat ional Procedures A ■ Re p air In str uc tio ns. If you e xperience trouble because your eq uipment is malfunc t ioning , t he FCC requires that the equipm ent not ...

  • Lucent Technologies 6 - page 381

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 5 DOC Notifi cat ion and Repai r Informati on A Allowing t his eq uip m ent to b e op erated in suc h a manner as not to p rovid e p rop er a nswer sup ervision sig naling is in violation of Pa ...

  • Lucent Technologies 6 - page 382

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 6 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A CAUTION: ! Users sho uld not at tem pt to ma k e such connections themselves, but should con tact the ...

  • Lucent Technologies 6 - page 383

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 7 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A canalisati ons d’eau métal liques, s’il y en a, sont raccordé s ensem ble. Cette précaution es ...

  • Lucent Technologies 6 - page 384

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 8 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A L ’in dice de cha rge (IC) as signé à chaque di spositif termin al indique, pour éviter toute su ...

  • Lucent Technologies 6 - page 385

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 9 Secur it y of Your System: Pr eventi ng Toll Fraud A Secu ri ty o f Y our Sy ste m: Pre ven ting T oll F ra ud 1 As a customer of a new telephone system, you shoul d be awa r e that t here is ...

  • Lucent Technologies 6 - page 386

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-10 Toll Fra ud P reventi on A T o minim ize the risk of unauthorized access to your communications system: ■ Use an unpublished Rem ote Access num ber . ■ Assign acce ss codes random ly to u ...

  • Lucent Technologies 6 - page 387

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-11 Toll Fra ud P reventi on A Physical Security , Social Enginee ring, and General Security Meas ur es 1 Criminals c alled hac k ers may attempt to gain unauthorized access to your communicat io ...

  • Lucent Technologies 6 - page 388

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-12 Toll Fra ud P reventi on A ■ Any time a call appears t o be suspici ous, call the Lucent T echnolog ies B C S Fraud Intervention Cente r at 1 800 628-2 888 (fraud intervention for Sy stem 2 ...

  • Lucent Technologies 6 - page 389

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-13 Toll Fra ud P reventi on A ■ FRL 3 for restricti o n to domestic long-distance (excluding area code 809 for the Dominican Republ ic as this is part of the North American Numbering Plan, unl ...

  • Lucent Technologies 6 - page 390

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-14 Toll Fra ud P reventi on A ■ All voi ce messagi ng syst em users must us e se cu re pa sswo rd s kno wn o nly to the user . Secu rity Ri sks As soc iated w ith th e Au toma ted Attendant F ...

  • Lucent Technologies 6 - page 391

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-15 Toll Fra ud P reventi on A NOTE: In most cases these are loop-start li n es/trunks without reliable disconnect. The local telephone com pany must be involved in order to change the facilit ie ...

  • Lucent Technologies 6 - page 392

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-16 Other Secur it y Hints A Comm unications S ystem Release 3.0 permits a barrier c ode of up to 1 1 digits, syst ems prior to Release 3.0 permit barrier codes of up to only four digits. If Remo ...

  • Lucent Technologies 6 - page 393

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-17 Other Secur it y Hints A ■ Never distribute the office telephone directory to anyone outside the company ; be careful when discarding it (shred the directory). ■ Never accept collect tele ...

  • Lucent Technologies 6 - page 394

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-18 Other Secur it y Hints A Est ablish ing a P olicy 1 As a safeguard against toll fraud, follow these guid elines for your MERLIN LEGEND Com mu nicat ions Syst em and voice me ssag ing system : ...

  • Lucent Technologies 6 - page 395

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-19 Other Secur it y Hints A Choosing Passwords 1 Passw ords shou ld be the maximum leng th allowed by the system. Passw ords shou ld be h ard to gues s and sho uld not contain: ■ A l l t h e s ...

  • Lucent Technologies 6 - page 396

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-20 Limi ted W arran ty and Lim itati on of Liabilit y A Lists and Facility Restrictions Levels, as appropriate, to minimize the possibility of toll fraud. Limi ted W arran t y and Lim itati on o ...

  • Lucent Technologies 6 - page 397

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-21 Remo te Admi nistr at ion and Maintenan ce A EXCEP T AS SPECIFICA LL Y SET FO RTH ABOVE, LUCENT T ECHNOLOG IES, ITS AFFIL IA TES, SUPPLI ERS, AND A UTHOR IZED RESE LLE RS MA KE NO W ARRANT IE ...

  • Lucent Technologies 6 - page 398

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-22 Remo te Admi nistr at ion and Maintenan ce A Under applicable tariffs, you will be respon sible for paym ent of toll charges. Lucent T e chnologies cann ot be responsible for such charges and ...

  • Lucent Technologies 6 - page 399

    About Telec ommunic ation s Page B-1 B MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 B About T elecommunic ati o ns 2 Many of the terms and concepts involved in telephone com mu nications have been in use since Alexander Graha m B ell made the first phone call in 1876. Because u ...

  • Lucent Technologies 6 - page 400

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 2 Telephone Extension Equipmen t B T e l e ph on e Ex t en si on Eq ui pme nt 2 T elep hone extension equipment is the user ’s gateway to the global commu nicat ions netwo rk and an array of serv ...

  • Lucent Technologies 6 - page 401

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 3 Trans missio n F acilit ies B Identifying w hich tele phone t o ring (that is, supplying the ident it y of t he called party) was communica ted verbally from the caller to the operator when human ...

  • Lucent Technologies 6 - page 402

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 4 Trans missio n F acilit ies B A p r oblem e ncountered, howe v er , wi th many wi re pairs runni ng parallel to each other is crosst alk , that is, the le aking of the electric signal from one pa ...

  • Lucent Technologies 6 - page 403

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 5 Switchi ng Equipment B As noted earlier in this guide, the dif ferentiation between t he terms line and trunk has blurred and the two terms are now oft en used interchangeably . The services prov ...

  • Lucent Technologies 6 - page 404

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 6 Switchi ng Equipment B Three b asic types of techno logy hav e been used in switching: ■ Ma nu a l ly-O perat e d Switc h in g. Hu man ope rators made t he connec tions of circuits by placing p ...

  • Lucent Technologies 6 - page 405

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 7 Switchi ng Equipment B It was, therefore, a nat u ral progression to t h e idea of using a computer , with its inherent program mable f lexibility , to c ontrol the operat ion of the s witching n ...

  • Lucent Technologies 6 - page 406

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 8 Signali ng B ■ T a nde m Swi tc hi ng be tw e en COs. As growth continue d, special S Os, called tande m offices , we r e developed to func tion as in t ermediaries an d handle the switching of ...

  • Lucent Technologies 6 - page 407

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 9 Signali ng B If the call was bet w een switching offices, the two operat ors completed t he steps of the process. Thus, the functions of signaling are: ■ Alerting for a request f or service ■ ...

  • Lucent Technologies 6 - page 408

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B-10 Sign aling B alternating current (AC), a dif ferent kind of frequency is used. In 1976, A T&T introduced a new interoffice signaling scheme called comm on channe l inte roffice signaling (CCI ...

  • Lucent Technologies 6 - page 409

    Syst em Ca paci ties Page C-1 C MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 C Syst em Capac ities 3 This appendix provides some information about the hardware and software capacities f o r the system. Environmental requirements for the control unit and power and groun ding req ...

  • Lucent Technologies 6 - page 410

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-2 C the equipment (for example, a f a x or an answering mach ine) connecte d to the MFM. Similarly , a lthough t he 10 0D module h as only one ja c k, it c an serve up to 24 endpoint s (emulated, T1 digita ...

  • Lucent Technologies 6 - page 411

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-3 C T able C–1. C ont i nued L i mit Constrain ing Factor Calling Groups Number of groups Mem bers per group Groups per m ember Primary delay announcem ent s per syste m Secondary delay annou nceme nts p ...

  • Lucent Technologies 6 - page 412

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-4 C T able C–1. C ont i nued L i mit Constrain ing Factor Direct Inward Dial Number of blocks Number of trunks 2 80 Directorie s System D irectory Listings per Di r ectory Extension D irectory Listings p ...

  • Lucent Technologies 6 - page 413

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-5 C T able C–1. C ont i nued L i mit Constrain ing Factor System O perator Co nsoles DLCs: MLX -20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Di splay Co nsole QC Cs DSSs Combination o f D ...

  • Lucent Technologies 6 - page 414

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-6 C Constraini ng Factors 3 This section de scribes the constraining fact ors that limit the capacities suppl ied in T able C–1 . Call in g Group s Mem bers of groups. Queued Call Consoles (QCCs) canno t ...

  • Lucent Technologies 6 - page 415

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-7 C Delay announc em ent s per group. In Release 5.0 and lat e r syst ems, a group can have 1 0 primary delay a nnouncements and one secondary delay anno uncement. Coverag e Groups Senders per group . QCCs ...

  • Lucent Technologies 6 - page 416

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-8 C T e lephones (no t achievable simu l taneo usly ) T raf f ic (hund red call s econds/hr/syst em) Assumes 20 perc ent internal traffic. T w o-Party Conversa tions 216 t ime slots Ana log m u lt iline wi ...

  • Lucent Technologies 6 - page 417

    Syst em Pl anning Form s Page D-1 D MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 D System Planning Forms 4 This ap pendix contains a table that li s ts each system planning form. T he forms are in numerical order and organized according to planning purpose as shown in T able D? ...

  • Lucent Technologies 6 - page 418

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-2 D T able 4 –1. Continued Used for Plann ing For m No. Form T itl e Incoming Line/ Trunk Connec t ions 3a Incom ing Trunks: Remote Access 3b I ncom ing Trunks: DS1 Conne ctivity (100D Modu le) 3c In ...

  • Lucent Technologies 6 - page 419

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-3 D T able 4 –1. Continued Used for Plann ing For m No. Form T itl e Features for 6d M essage-W aiting Receivers Systemwide Use 6e Allowed Lists 6f Disallowed Li s ts 6g Ca ll Restriction Assignm ent ...

  • Lucent Technologies 6 - page 420

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-4 D ...

  • Lucent Technologies 6 - page 421

    Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E-1 E MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 E Rem ovin g /R ein st alling th e Control Unit Cover 5 This appendix provides inst ruction s for removing the control unit housing, and for reinstalling it. NOTE: Use t ...

  • Lucent Technologies 6 - page 422

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 2 Removi ng the Cont ro l Unit Hous ing E Re movi ng t he Co ntro l Unit H ous ing 5 T o re move the con trol unit housing, see Figure E–1 . Figure E–1. Remov ing the C ...

  • Lucent Technologies 6 - page 423

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 3 Instal lin g t he Control Uni t Housing E Figure E – 2. I nst allin g the T op Cover T op cov er Empty module ...

  • Lucent Technologies 6 - page 424

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 4 Instal lin g t he Control Uni t Housing E Insta l lin g th e Fr on t Cov er 5 T o inst all t he fro nt cover , see Figure E–3 and follow t hese steps: 1. Hook the top o ...

  • Lucent Technologies 6 - page 425

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Page GL- 1 Glossary GL Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Nume rics A 2B data Digital in form ation carried by t wo B-channel s for better perfor ...

  • Lucent Technologies 6 - page 426

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-2 AMI (alternate m ark inversion) Li ne coding format in wh ich a binary one is repres ented by a positive or negative pulse, a binary zero is represented by no line sig nal, and subsequent b inary o nes must alterna ...

  • Lucent Technologies 6 - page 427

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-3 B Automat ed Atte ndant IS II /I II , MERLIN LEGEND MAIL , an d Luce nt Techn ologies Attendant applicat ion that aut omatically answers inc oming calls with a recorded announcem ent and di rects call ers t o a dep ...

  • Lucent Technologies 6 - page 428

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-4 bau d rate Strictly speakin g, a measuremen t of transmissi on speed equal t o the num ber of signal leve l changes p er second. In practice, often used synonymously with bi t ra te and bps . B- channel (Bearer-cha ...

  • Lucent Technologies 6 - page 429

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-5 C BRI (Basic Rate Interface) A standard protoc ol for accessing Integrated Se r vice Dig it al Network (I SDN) services. broa dband Transm iss ion path having a bandwidth great er than a voice-grade channel . BTMI ...

  • Lucent Technologies 6 - page 430

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-6 centralized t el eph on e pr og ra mm ing Programming of feat ures on i ndividual tele phones; performed at a central location by the s yst em manage r. See al s o syste m progra mming and extension programming. ce ...

  • Lucent Technologies 6 - page 431

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-7 codec (coder-dec oder) Device used to con v ert analog signals such as s p eech, mus ic, or television t o digital form for transmission over a di gital medi um and back to the o r iginal analog form. collec ted di ...

  • Lucent Technologies 6 - page 432

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-8 D CSU ( cha nnel service unit) Equipment used on custom er premises to provide DS1 facilit y term inations and signaling comp atib ility . CTI li nk (Computer Telephony Integra tion) link. A hardware/software f eat ...

  • Lucent Technologies 6 - page 433

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-9 D-channel ( D ata-chan nel) 16- or 64-kbps channel that carries signaling i nf ormation or data on a PRI or BRI . dedicated feature butto ns The imprinted feature buttons on a t elephone : Conf or Co nf ere n ce , ...

  • Lucent Technologies 6 - page 434

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 10 Digital Signal 1 Se e DS1 . digital subscri be r lin e Se e DSL . digi ta l swi t ch element Se e DSE . digi ta l transmission Mod e of transm ission in which th e information to be transmitted is first con verte ...

  • Lucent Technologies 6 - page 435

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 11 E DSL ( Digital Subscriber Line) A Digital S ubscriber Line provides full-duplex service o n a single twisted metallic pa ir (2-wi re) at a r ate sufficient to support ISDN Basic Rate A ccess . DSS ( Direct Stati ...

  • Lucent Technologies 6 - page 436

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 12 F extended superf ram e form a t Se e ESF . extension An endpoint o n the internal side of the communi c ations system. An extension can be a telephone with or without an adjunct. Also called “station.” S ee ...

  • Lucent Technologies 6 - page 437

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 13 G f or c e d idle Condition of the system during certain programm ing or maintenance procedures ; system prevents initiation of new calls . foreign ex change Se e FX . Frac tional -T1 A digital transmission facil ...

  • Lucent Technologies 6 - page 438

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 14 H I Hands F ree Answer on In ter com Se e HFAI . hands-free unit Se e HFU . headset Lightweigh t earpiece and microphon e used for hands -f ree telephone ope ration. HFAI (Hands F ree An s wer on I ntercom) F eat ...

  • Lucent Technologies 6 - page 439

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 15 Integrated Admi nistra tion Capability of IS II I that simplifies the programming of common information for the system, AUDIX Voice P ower , and, if it is also installed, Fax Attendant System . Integrated Service ...

  • Lucent Technologies 6 - page 440

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 16 J K L IS D N te rm in a l adapter data station A type of dat a station that includes an ISDN termina l adapter a s its DCE. It may also include an MLX telephone for simult a neous voice and data (ISDN terminal ad ...

  • Lucent Technologies 6 - page 441

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 17 M lin e/tr unk j ac k Physical interface on a modul e in the control unit f or connecting an outsid e line/trunk t o the communication s system. Also called “trunk jack.” l in e/t ru nk an d extension modu le ...

  • Lucent Technologies 6 - page 442

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 18 MF M ( Mul ti-Function Module) Adapter that has a tip/ring mode for answering machines, m odems, fax machines , and tip/ring alerts, and an SAA mode for -48 VDC alerts. It i s installed inside an MLX telephone an ...

  • Lucent Technologies 6 - page 443

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 19 N modu le Ci rcuit pack in the control uni t that provides the physical jacks for c onnection of telephones and/or o utside lines/trunks to the communication s system . In the name of a modul e, the first digit i ...

  • Lucent Technologies 6 - page 444

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 20 O P non-satellite system In a private network, a communica t ions syst e m tha t is directly conne cted to an d loc at ed more t ha n 200 m iles from th e loca l syst em. off- hoo k Tel e phone is said to be off- ...

  • Lucent Technologies 6 - page 445

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 21 peripheral system In a private network , a system t hat does no t connec t to more than one ot her system, sometim es called an “en d node.” pers ona l line Central office line/trun k that terminates directly ...

  • Lucent Technologies 6 - page 446

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 22 Q R private network tr un k s The f a cilities that connect communic ati ons syste m s in a private network . See also tandem tie trunks and tandem PRI trunks . processo r modu le Mod ule in the second slot of th ...

  • Lucent Technologies 6 - page 447

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 23 S restricted da ta channel Restricted dat a chann els do no t allow the transmission of occurrence s of more than seven contiguou s zero bits. See also unrestricted data channel. ri ng g ene ra tor Circuit pack a ...

  • Lucent Technologies 6 - page 448

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 24 si ngle-l ine t el eph on e Industry-standard touch-tone or rotary-dial telephon e that handles one call at a time a nd is connected to the system vi a a n extension jack on a 012, 016, or 008 OPT modu le. slot P ...

  • Lucent Technologies 6 - page 449

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 25 T system acceptance test Test of all trunks, telep hones, data terminals, and features after installation to ensure that they are working correctly . System Acc ess butto ns Se e SA buttons . system date and ti m ...

  • Lucent Technologies 6 - page 450

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 26 U TAP I Tel e phony Ap plication P rogram ming Interface. An application prog r amming interf ace that a llows computer telephony applica tions to be used. TAPI is not yet supported by the ME RLIN LEG END Comm un ...

  • Lucent Technologies 6 - page 451

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 27 V una m bigu ous numb ering The practice of numbering of extension range s, remote access codes, or other system c omponents to avoid rout ing conflicts in netwo r k or local calling. For example, Exte nsion 441 ...

  • Lucent Technologies 6 - page 452

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 28 W voice mail Application that allows users to send m e ssages to other system extensions, forward message s received with comments , and reply to messages. voice messag ing interface Se e VMI . WATS (Wide Ar ea T ...

  • Lucent Technologies 6 - page 453

    Inde x Page IN-1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IN Index Nume ric s 007 MLM mod ule , 3– 1 4 008 OP T mod ule , 3– 6 to 3– 7 012 T /R mod ule , 3– 6 to 3– 7 016 T /R mod ule , 2– 25 , 3– 5 , 3– 6 to 3–7 100D mod ule de scr i pti o n , 3– 7 to 3 ...

  • Lucent Technologies 6 - page 454

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-2 Analog fa c i li ti es emulated , 3–9 types sup p o rt ed , 2– 14 Analog mul ti line tel ep hones de scr i pti o n s , 3–24 head set op erat ion , 3– 40 tip/ri ng (T /R ) ad apter , 3– 35 to 3– 36 Analog s ...

  • Lucent Technologies 6 - page 455

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-3 Bac kp lane , 3– 2 Bar g e- In fe atu re , 4– 31 , 5– 6 Ba rr ie r c od e s c a llin g r est ric t ions , 4– 49 d e fi niti on , 4– 51 re mo te ac c e ss , 4– 58 B-c hanne ls 2B Da ta fe atu re , 3– 42 d ...

  • Lucent Technologies 6 - page 456

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-4 Ca llin g Sup er visor ’s G ui de , 7– 13 Canadi an Dep art ment of Co m munic ations (DOC) infor mation, see Ap p end ix A Ca rrie rs , 3– 1 to 3– 2 CAS , see Ca ll Ac c ounting S ystem (C AS ) P lus V 3 Cent ...

  • Lucent Technologies 6 - page 457

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-5 Coveri ng c alls c onsid erat ions , 4– 34 c o ntr olling , 4– 13 to 4– 14 c overag e feat ures , 4– 37 to 4–40 co ve r a ge gr o u p a ss i gn m e n t s , 6– 77 to 6– 79 de scr i pti o n , 4– 34 to 4? ...

  • Lucent Technologies 6 - page 458

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-6 Dig i ta l fa c ili tie s d ata c ommunic ati ons , 4– 5 7 m o du l e s s u ppo r t in g , 3– 7 to 3– 10 servi c es sup p ort ed , 3– 9 to 3– 10 types sup p o rt ed , 2– 14 to 2– 15 Dig i tal mod e ms , ...

  • Lucent Technologies 6 - page 459

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-7 E xtension s a ddi n g , 6– 40 to 6– 43 as s ig n in g c a lli n g re s tr ic ti ons , 6– 7 3 to 6– 74 , 6–76 to 6– 7 7 a ss i gn i n g t o co v er a ge gr o u ps , 6– 77 to 6– 79 a ss i gn i n g t o N ...

  • Lucent Technologies 6 - page 460

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-8 F eatures, (c ont) for war d in g , 4– 35 to 4– 37 gr o u p , 4– 24 to 4– 25 , 4– 53 to 4– 56 hold ing c alls , 4– 10 infor m ati on f ind er , 7– 14 to 7– 16 maintena nc e , 4– 26 to 4– 27 messa ...

  • Lucent Technologies 6 - page 461

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-9 Head sets de scr i pti o n , 3– 39 to 3– 40 featur es , 4– 6 manual o p eration , 3– 40 Help l ine , Luc ent T ec h nol og ies , 8– 30 Histo ry of t elephony , 2– 2 to 2– 9 Histo r y of tel ep hony, see ...

  • Lucent Technologies 6 - page 462

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-10 L Lab eli ng fe atu re c a llin g g ro up l ab e ls , 6– 87 to 6– 88 di r e ct o r ie s , 4– 9 extensi on names , 6– 83 to 6– 84 lang uag e , 4– 19 line/ trunk lab els , 6– 84 to 6– 85 P osted Messag ...

  • Lucent Technologies 6 - page 463

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-11 MCI net wor k serv ic es , 3– 8 , 3– 9 Memory c ard s b ac king up the syst em , 3– 4 fixi ng system p rob le ms , 3– 3 i n t e rf ac e sl ot , 3– 2 overvi ew , 1– 6 , 3– 3 to 3– 4 Menu b utto n , 6? ...

  • Lucent Technologies 6 - page 464

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-12 Mod u l es, (c ont) po w e r s u ppl y , 3– 4 p roc esso r , 3– 2 to 3– 4 res tor ing , 6– 91 to 6– 92 tip/rin g (T /R ) , 3–6 to 3– 7 More b utt on , 6– 15 Mu lt i- F un c ti on Mo d ul e (M F M ) de ...

  • Lucent Technologies 6 - page 465

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-13 P P ag e P al p ag ing ac c ess ad ap ter , 3– 34 P ag ing f eatu res , 4– 1 0 P ag ing g roups , 4– 56 P assag eW ay Di rect Connec tion S olution de scr i pti o n , 5– 26 to 5– 27 eq uip ment , 3–19 exa ...

  • Lucent Technologies 6 - page 466

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-14 Pr o g r a m m i n g ad d ed c omp on ent s , 6– 66 to 6– 69 ba cki n g u p , 6– 39 to 6– 40 b usying - out a mod ule , 6– 91 to 6– 92 c a llin g r est ric t ions , 6– 48 to 6– 49 c entrali zed , 6– ...

  • Lucent Technologies 6 - page 467

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-15 Re p o r t s extensi on info rmatio n , 6– 27 using , 6– 34 to 6– 38 R estorin g a m od ule , 6– 91 to 6– 92 R ing g enerators , 3– 7 R ing ing Op tions feat ure , 6– 60 , 8– 9 to 8– 10 , 8–11 R o ...

  • Lucent Technologies 6 - page 468

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-16 Sw i t c h i n g eq uip ment , 2–6 to 2– 8 evolut ion , 2– 6 to 2–9 hierar c hy , 2– 7 to 2– 8 me th o ds , 2– 8 to 2– 9 S w i t ch in g o f f i ce s ( S O s ) , 2– 7 Sy s t e m ap p lic ations , 2? ...

  • Lucent Technologies 6 - page 469

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-17 S ystem manag emen t, (c ont) c hang ing c allin g g roup l ab els , 6– 87 to 6– 88 c hang ing c allin g r est ric t i ons , 6– 48 to 6– 49 , 6– 71 to 6– 73 , 6– 74 to 6– 76 c hang ing P os ted Messag ...

  • Lucent Technologies 6 - page 470

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-18 S ystem p rog rammi ng ba cki n g u p , 6– 39 to 6– 40 c onnec ting P C , 6– 20 to 6– 24 c onsole , 6– 13 to 6– 17 d etailed p roced ures , 6– 3 to 6– 4 ex itin g , 6– 18 id le stat es , 6– 11 to ...

  • Lucent Technologies 6 - page 471

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-19 T and em networ k , 2– 7 TA PI , GL-26 T e ch n i ca l s u ppo r t , 8– 30 T elep hone ad ap ters d e fi niti on , 2– 26 de scr i pti o n s , 3–34 to 3–36 T elep hone ad junc t s d e fi niti on , 2– 26 de ...

  • Lucent Technologies 6 - page 472

    MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-20 T roub lesho oti ng, (c ont) pr o gr a m m e d bu t t o n s , 8– 21 to 8– 22 Queued Call Console (QCC) not ring in g , 8– 12 to 8–13 R ec all or switc hho ok d oes not work , 8– 23 to 8– 24 refer enc e ma ...

Manufacturer Lucent Technologies Category Marine Radio

Documents that we receive from a manufacturer of a Lucent Technologies 6 can be divided into several groups. They are, among others:
- Lucent Technologies technical drawings
- 6 manuals
- Lucent Technologies product data sheets
- information booklets
- or energy labels Lucent Technologies 6
All of them are important, but the most important information from the point of view of use of the device are in the user manual Lucent Technologies 6.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Lucent Technologies 6, service manual, brief instructions and user manuals Lucent Technologies 6. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Lucent Technologies 6.

Similar manuals

A complete manual for the device Lucent Technologies 6, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Lucent Technologies 6 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Lucent Technologies 6.

A complete Lucent Technologies manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Lucent Technologies 6 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Lucent Technologies 6, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Lucent Technologies 6, that we can find in the current document
3. Tips how to use the basic functions of the device Lucent Technologies 6 - which should help us in our first steps of using Lucent Technologies 6
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Lucent Technologies 6
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Lucent Technologies 6 in a specific country, if it was not possible to solve the problem on our own.

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