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Manual Promise Technology 66 Pro

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  • Promise Technology 66 Pro - page 1

    ™ User's Manual Version 1.0 ® ...

  • Promise Technology 66 Pro - page 2

    SuperTrak66™ User's Manual i Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respe ctive holders. IMPORTANT DATA PROTECTION INFO You should back u ...

  • Promise Technology 66 Pro - page 3

    SuperTrak66™ User's Manual ii Table of Contents Introduction ________________________________ _________ 1 1.1 Promise Technology, Inc. ________________________________ 1 1.2 What is SuperTrak66? ________________________________ ___ 1 1.3 Key Features ________________________________ __________ 2 1.4 System Requirements ______________________ ...

  • Promise Technology 66 Pro - page 4

    SuperTrak66™ User's Manual iii 3.5 View / Define Array ________________________________ ____ 22 Define Array Definition Menu ________________________________ _______ 23 Creating a RAID 0 Array ________________________________ __________ 24 Creating a RAID 1 Array ________________________________ __________ 24 Creating a RAID 3 Array ________ ...

  • Promise Technology 66 Pro - page 5

    SuperTrak66™ User's Manual i v 5.2 SuperCheck Pull - Down Menu/Toolbar ____________________ 52 Using Pull - Down Menu Items ________________________________ ______ 52 Using View Pull - Down Menu ________________________________ _______ 53 Using Connection Pull - Down Menu ________________________________ __53 Using Preference Pull - Down Men ...

  • Promise Technology 66 Pro - page 6

    SuperTrak66™ User's Manual v Viewing IOPx Object icons ________________________________ ________ 83 IOPx Information View ________________________________ ____________ 84 5.9 Channel (chx) Functions _______________________________ 86 Viewing Channel Object icons ________________________________ _____ 86 5.10 Hard Drive Functions ____________ ...

  • Promise Technology 66 Pro - page 7

    SuperTrak66™ User's Manual vi Fault Tolerance ________________________________ ________________ 109 Hot Spare Drive(s) ________________________________ ______________ 109 Troubleshooting ________________________________ ____ 110 7.1 Buzzer Alarms ________________________________ _______ 110 7.2 LED Display Codes _____________________________ ...

  • Promise Technology 66 Pro - page 8

    SuperTrak66™ User's Manual vii Figure 28: Array pull - down menu ................................................................................................ 52 Figure 29: Using View Pull - Down Menu ................................................................ .................... 53 Figure 30: Using Connection Pull - Down Menu ..... ...

  • Promise Technology 66 Pro - page 9

    SuperTrak66™ User's Manual viii Figure 78: Array Object View ................................................................................................ ........ 97 Figure 79: Array Information View ................................................................ ............................... 98 Figure A1: RAID 0 st riping interleaves ...

  • Promise Technology 66 Pro - page 10

    SuperTrak66™ User's Manual ix Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: “ Left - clic k ” - move the mouse cursor over the specified target, then click once with the left mouse button. ...

  • Promise Technology 66 Pro - page 11

    SuperTrak66™ User's Manual x NOTES ...

  • Promise Technology 66 Pro - page 12

    SuperTrak66™ User's Manual Chapter 1 - 1 - Introduction 1.1 Promise Technology, Inc. Pro mise Technology, Inc. was founded in San Jose in 1989 and established a proven track record for leading edge storage controller products. With an innovative product line, the company has pioneered the ATA RAID storage concept, allowing users to configure ...

  • Promise Technology 66 Pro - page 13

    SuperTrak66™ User's Manual Chapter 1 - 2 - On the software side, SuperCheck comprises three “modules”: Console, Message Server , and Message Agent . These modules use TCP/IP connections to communicate with one another, allowing communication across a network . This allows system administrators to monitor and rebuild the SuperTrak RAID sy ...

  • Promise Technology 66 Pro - page 14

    SuperTrak66™ User's Manual Chapter 1 - 3 - 1.4 System Requirements • 1 bus mastering PCI slot (PCI v.2.1 compliant) • 8MB EDO 72 - pin SIMM for cache RAM (units may ship with 16MB) • One to four Ultra ATA/66, Ultra ATA/33 or EIDE hard drive(s) for dedicate d use in the RAID array • Windows NT 4.0 (or later) on server stations; Window ...

  • Promise Technology 66 Pro - page 15

    SuperTrak66™ User's Manual Chapter 1 - 4 - Other Operating Systems Other operating systems may or may not provide an OSM driver for I 2 O sufficient to attach to SuperTrak66 arrays. However, Promise is not officially supporting any alternative operating system at this time. ...

  • Promise Technology 66 Pro - page 16

    SuperTrak66™ User's Manual Chapter 2 - 5 - Getting Started This chapter is designed to help you prepare SuperTrak66 for installation into Windows NT 4.0 system servers. Please read through this chapter carefully before attempting to install SuperTrak66 . Users should record their current CMOS (system setup) settings before making any changes ...

  • Promise Technology 66 Pro - page 17

    SuperTrak66™ User's Manual Chapter 2 - 6 - SuperTrak66 Controller Card Seen in Figure 1 , the SuperTrak66 controller card has several physical fe atures of interest for purposes of installation: A SIMM socket for EDO memory (minimum 8MB required), 4 IDE channel connections (1 “master” drive per channel), an alarm buzzer, a battery, and 4 ...

  • Promise Technology 66 Pro - page 18

    SuperTrak66™ User's Manual Chapter 2 - 7 - 2.2 Quick I nstallation Checklist Refer to this checklist to ensure that all hardware and software components necessary for your SuperTrak66 to operate efficiently are installed. Hardware Installation þ At least one drive is cabled and att ached to the controller. þ SuperTrak66 controller card is ...

  • Promise Technology 66 Pro - page 19

    SuperTrak66™ User's Manual Chapter 2 - 8 - 2.3 Hardware Installation 1) Install EDO memory into the SIMM slot at SIMM1 (see Figure 1 ). The minimum memory requirement is 8MB. For optimal performance, Promise recommends at least 16MB. Some units may ship with 16MB memory. 2) Remove prote ctive label for 3V (CR2032 or compatible) battery shipp ...

  • Promise Technology 66 Pro - page 20

    SuperTrak66™ User's Manual Chapter 2 - 9 - 2.4 Software Installation This section covers various software - related installation issues for SuperTrak66. These include: BIOS Utility, Network Connection, Driver Installation, and Application Installation. BIOS Utility The SuperTrak66 BIOS utility (“SuperBuild”) must be used to create the fi ...

  • Promise Technology 66 Pro - page 21

    SuperTrak66™ User's Manual Chapter 2 - 10 - 5) Highlight “TCP/IP Protocol” from the listbox, then click on the “OK” button. 6) Windows NT will proceed to install the TCP/IP protocol stack. 7) Click on the “Configure” button. 8) Enter the network IP address. If you do not know the IP address, cont act your network administrator. A ...

  • Promise Technology 66 Pro - page 22

    SuperTrak66™ User's Manual Chapter 2 - 11 - Driver Installation for Existing Windows NT 4.0 System The fol lowing procedure details the installation of the SuperTrak66 drivers on a system with Windows NT version 4.0 or later already installed. Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompt ...

  • Promise Technology 66 Pro - page 23

    SuperTrak66™ User's Manual Chapter 2 - 12 - Driver Installation During New Install of Windows NT 4.0 Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1a) Floppy Install: Boot the computer with the Windows NT installation diskettes. 1b) Floppyless Install: Boot from floppy ...

  • Promise Technology 66 Pro - page 24

    SuperTrak66™ User's Manual Chapter 2 - 13 - SuperCheck Installation There are several layers of the SuperCheck software installation which must be installed on the appropriate netwo rk servers/workstations. Make sure the SuperTrak66 I 2 O device driver is installed as detailed on p. 9 before moving on to install the SuperCheck utility softwa ...

  • Promise Technology 66 Pro - page 25

    SuperTrak66™ User's Manual Chapter 2 - 14 - NOTES ...

  • Promise Technology 66 Pro - page 26

    SuperTrak66™ User's Manual Chapter 3 - 15 - SuperBuild™ This chapter contains a Setup Task Quick Reference which is a checklist of tasks needed to initialize your SuperTrak66 system, followed by a step - by - step instructional breakdown of each task. The second half of this chapter is a vi sual and technical description reference includin ...

  • Promise Technology 66 Pro - page 27

    SuperTrak66™ User's Manual Chapter 3 - 16 - Entering the BIOS SuperBuild utility When the system boots, you will see the Promise SuperTrak66 BIOS sign - on banner appear on the screen. Once the BIOS identifies arrays attached to the SuperTrak66 controller, it will offer an opti on to enter the SuperBuild utility. Press [Ctrl - F] to initiali ...

  • Promise Technology 66 Pro - page 28

    SuperTrak66™ User's Manual Chapter 3 - 17 - 3.2 SuperTrak BIOS Reference When the SuperTrak66 BIOS loads during sy stem boot time, it displays pertinent information about the RAID arrays which it finds, then displays “Press <Ctrl - F> to enter Array BIOS Configuration Utility” (see below). Figure 5 : SuperTrak66 BIOS startup The in ...

  • Promise Technology 66 Pro - page 29

    SuperTrak66™ User's Manual Chapter 3 - 18 - Status Shows one of three possible array status condi tions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance. For RAID array levels 1, 3 and, 5 the array contains a failed drive. The user should identify and ...

  • Promise Technology 66 Pro - page 30

    SuperTrak66™ User's Manual Chapter 3 - 19 - 3.3 Auto Setup By pressin g the [1] key while in the Main Menu screen, the “Auto Setup” screen is displayed (see below). It is divided into sections: “Auto setup options menu”, “Auto setup configuration,” and “Keys Available”. Figure 7 : Auto setup scree n Auto Setup Options Menu Th ...

  • Promise Technology 66 Pro - page 31

    SuperTrak66™ User's Manual Chapter 3 - 20 - RAID 5 (needs 3 drives min.) Data/Parity Striping Auto Setup Configuration This section of the Auto Setup Menu contains four fields: Mode Items in this field correspond to the selections found in the “Optimize Array For” field in the Auto Setup Menu sec tion (see table on page 19 ). Spare Drive ...

  • Promise Technology 66 Pro - page 32

    SuperTrak66™ User's Manual Chapter 3 - 21 - 3.4 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (below). This screen does not allow modifications to any of the four fields. Figure 8 : View Drive Assignments screen Channel: ID This field shows the SuperTrak66 controlle ...

  • Promise Technology 66 Pro - page 33

    SuperTrak66™ User's Manual Chapter 3 - 22 - 3.5 View / Define Array By pressing [3] from the “Main Menu” scree n, the “Define Array Menu” is displayed (see Figure 9 below). There may already be existing arrays configured on this screen or it may appear as indicated in the figure below. The Define Array screen allows users to manually ...

  • Promise Technology 66 Pro - page 34

    SuperTrak66™ User's Manual Chapter 3 - 23 - Capacity (MB) The values in this column reflect the total ca pacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 3.2. Define Array Definition Menu Selecting an Array # from the Define ...

  • Promise Technology 66 Pro - page 35

    SuperTrak66™ User's Manual Chapter 3 - 24 - Creating a RAID 0 Array In the Definition Menu section (see Figure 10 ), use the [Space] key to cycle through array types and select "RAID 0" for RAID Level. You wi ll be joining the drives you assign to this array together and splitting (or striping) data writes among the members of the ...

  • Promise Technology 66 Pro - page 36

    SuperTrak66™ User's Manual Chapter 3 - 25 - Figure 11 : Two - Drive Mirroring Dialogue Window Once the process is complete, you will be returned to the [ Define Array ] menu where the arr ay will be shown as defined. NOTE: you may choose to attach an unassigned third drive to SuperTrak66 to act as a "hot spare” replacement (see p. 28 ...

  • Promise Technology 66 Pro - page 37

    SuperTrak66™ User's Manual Chapter 3 - 26 - Assigning Four Driv es to a Mirroring Array Under the [ Drive Assignments ] section, assign all drives to the array and save the information with <Ctrl - Y>. SuperBuild will automatically create tw o striped pairs of drives (RAID 0+1). You will be returned to the [ Define Array ] Menu where t ...

  • Promise Technology 66 Pro - page 38

    SuperTrak66™ User's Manual Chapter 3 - 27 - Creating a RAID 5 Array Use the information in Chapter 6 to help determine the selection of a RAID 5 array. In the Definition Menu section, use the [Space] key to cycle through array types and select "RAID 5" for RAID Mode. You must configure such an array using a minimum of three drives ...

  • Promise Technology 66 Pro - page 39

    SuperTrak66™ User's Manual Chapter 3 - 28 - NOTE: Since spanning uses the full capacity of each assigned drive, different capacity drives may be used without adversely a ffecting the performance of the array. No other RAID benefits are provided (see Chapter 6). Assigning Drives to a Spanning Array Under the [ Drive Assignments ] section, hig ...

  • Promise Technology 66 Pro - page 40

    SuperTrak66™ User's Manual Chapter 3 - 29 - Fi gure 13 : Assigning Bootable Array Disk Array Recognition Order During startup, the disk arrays on the SuperTrak66 are recognized in this order: 1) The array set to bootable in the SuperBuild TM setup 2) B y the Array number (i.e. Array 1, Array 2…). This would be involved in determining which ...

  • Promise Technology 66 Pro - page 41

    SuperTrak66™ User's Manual Chapter 3 - 30 - Figure 14 : Delete Array Menu NOTE: Deletion of an existing disk array could result in the loss of all dat a from the hard drives of the affected array. Record all array information, including array type, disk members, and stripe block size, in case you wish to undo a deletion. Arrays may possibly ...

  • Promise Technology 66 Pro - page 42

    SuperTrak66™ User's Manual Chapter 3 - 31 - Figure 16 : Controller configuration screen This screen allows you to modify the “Halt On Error” option (enable/disable) by pressing the spacebar. “Halt O n Error” is enabled if you want the system to halt pro cessing during bootup if the SuperTrak66 BIOS determines that there is an array e ...

  • Promise Technology 66 Pro - page 43

    SuperTrak66™ User's Manual Chapter 4 - 32 - Super Check™ Setup SuperCheck™ is Promise Technology’s array and system monitoring utility. With SuperCheck, you can monitor you’re arrayed hard drives, rebuild arrays, and check the operation of server - level components (fans, etc.). There are four basic softwa re components to SuperCheck ...

  • Promise Technology 66 Pro - page 44

    SuperTrak66™ User's Manual Chapter 4 - 33 - A typical installation of the SuperCheck software compon ents on a network might look like Figure 17 on page 32 . The major elements of this network are (from top to bottom): − Remote Monitoring Stations (via Internet) − Main Network File Server (with direct I nternet access via a Firewall) − ...

  • Promise Technology 66 Pro - page 45

    SuperTrak66™ User's Manual Chapter 4 - 34 - 4.1 SuperCheck Installation SuperCheck has man y component modules, which, depending on your scenario, may or may not need to be installed on your system. The following “Installation Scenarios” describe what components are to be installed, and where. Installation Scenarios The following install ...

  • Promise Technology 66 Pro - page 46

    SuperTrak66™ User's Manual Chapter 4 - 35 - To access a SuperTrak system remotely across a LAN 1) Install the Message Server software on to one (or more) systems on the LAN. The system(s) chosen for the Message Server ma y also include a SuperTrak66 station, be an independent station on the LAN, or act as a network server for the LAN. All Me ...

  • Promise Technology 66 Pro - page 47

    SuperTrak66™ User's Manual Chapter 4 - 36 - Common Component Installation This section outlines the installation procedure for a component of the SuperCheck software package. See the installation scenarios outlined in section 4.1.1 to determine which components to install. NOTE : If you are re - installing SuperCheck, you must first stop the ...

  • Promise Technology 66 Pro - page 48

    SuperTrak66™ User's Manual Chapter 4 - 37 - 6) When the “C hoose Destination Location” window (see Figure 19 below) comes up, choose a directory to install this component. 7) Click “Browse” to select a Destination folder on your system other than the folder suggested by default. Click the “ Next” button to accept the location sel ...

  • Promise Technology 66 Pro - page 49

    SuperTrak66™ User's Manual Chapter 4 - 38 - 8) The “Select Program Folder” window comes up next, shown in Figure 20 below. Choose a Start menu folder t o list this item under by entering a folder name, and selecting a “parent” folder from the list under which this new folder’s contents will reside. Click the “Next” button to pr ...

  • Promise Technology 66 Pro - page 50

    SuperTrak66™ User's Manual Chapter 4 - 39 - 9) The “Start Copying Files” window will then be displayed (see Figure 21 below). Verify that the proper component(s), destination folder, and program folder you selected for installation are correct, then click on “Next” to proceed . If otherwise, click the “Back” button to go back and ...

  • Promise Technology 66 Pro - page 51

    SuperTrak66™ User's Manual Chapter 4 - 40 - Figure 22 : “Setup Needs the Next Disk” pop - up window 11) When the installation is complete, you will see the “Setup Complete” window. Click on the “Finish” button to complete the install process for this component and restart your s ystem. ...

  • Promise Technology 66 Pro - page 52

    SuperTrak66™ User's Manual Chapter 4 - 41 - 4.2 SuperCheck Administration Once installation is complete, you may begin using the SuperCheck utility. There are still a few things that need to be configured before your SuperCheck install and administration are complete. This section will o utline tasks necessary to complete SuperCheck Administ ...

  • Promise Technology 66 Pro - page 53

    SuperTrak66™ User's Manual Chapter 4 - 42 - Array Administration Array administration is the ability to create, view, modify and delete arrays. The ability to view the status of an array through the utility allows identification of problems which may require user intervention to prevent the array from going down or to restore fault tolerance ...

  • Promise Technology 66 Pro - page 54

    SuperTrak66™ User's Manual Chapter 4 - 43 - Identifying Prob lems There are a variety of problems which can be detected by SuperCheck, allowing you to possibly prevent a system crash or data loss due to a hardware problem. The software can determine if an array member has failed, show whether the housing temperature is within operational par ...

  • Promise Technology 66 Pro - page 55

    SuperTrak66™ User's Manual Chapter 4 - 44 - 4.3 SuperCheck Quick Reference The following sect ion is a listing of initial steps necessary to complete each task during administration of a SuperTrak66 server system using the SuperCheck utility. These tasks are not listed in any particular order, nor is this intended to be a complete, step - by ...

  • Promise Technology 66 Pro - page 56

    SuperTrak66™ User's Manual Chapter 4 - 45 - Deleting an Existing User 1) Select the icon representing the user you wish to delete. 2) Right - click the icon and select “ Delete ” from the po p - up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin pri ...

  • Promise Technology 66 Pro - page 57

    SuperTrak66™ User's Manual Chapter 4 - 46 - Deleting an Existing Array NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back up any needed data before deletion. 1) Select the icon of the array you wish to delete 2) Right - click the icon and choose “ Delete ” from the pop - up menu. 3) Cl ick the “ ...

  • Promise Technology 66 Pro - page 58

    SuperTrak66™ User's Manual Chapter 4 - 47 - Removing an User From an Email Receiver List 1) Double - click on the Message Agent from which you wish to remove a user for email alert notification(s). This will open the Message Agent main screen. Find the Information View of the Message Agent screen. 2) Under the “ Emai l receiver list ” se ...

  • Promise Technology 66 Pro - page 59

    SuperTrak66™ User's Manual Chapter 5 - 48 - Using SuperCheck™ This section is an in - depth software functionality reference for the SuperCheck RAID Manager. It contains step - by - step instructions on activating events, modifying values, and executing all major tasks . 5.1 Main Window Upon starting SuperCheck, the main window will be dis ...

  • Promise Technology 66 Pro - page 60

    SuperTrak66™ User's Manual Chapter 5 - 49 - Using Tree View The Tree View can display every element of your SuperTrak66 system. This menu behaves like the Tree View in Windows Explorer (Explorer shows logi cal drives and folders, etc… in a hierarchical menu structure). You may also choose to expand or collapse Tree View items, or hide/disp ...

  • Promise Technology 66 Pro - page 61

    SuperTrak66™ User's Manual Chapter 5 - 50 - Console & Server level rights : no special user or administrative rights are required since the name applies only to the user’s s ystem. Array & User level rights : requires administrative (password - protected) rights since other Agents can see the array and potentially access the levels ...

  • Promise Technology 66 Pro - page 62

    SuperTrak66™ User's Manual Chapter 5 - 51 - Using Object View The device icons generated by a double - clic k in the Tree View will be displayed in this portion of the window. Double - clicking an icon in the Object View highlights the item corresponding to it in the Tree View and changes the Object View to include any items directly connect ...

  • Promise Technology 66 Pro - page 63

    SuperTrak66™ User's Manual Chapter 5 - 52 - Using Status Bar Figure 27 : Using Status Bar SuperCheck’s status bar is no different than any other Windows program. The status bar is located just below the Main Window of Su perCheck and provides status information of various administration functions such as (Ready, Rebuilding, etc…). The St ...

  • Promise Technology 66 Pro - page 64

    SuperTrak66™ User's Manual Chapter 5 - 53 - Using View Pull - Down Menu Figure 29 : Using View Pull - Down Menu By checking or unchecking items with the mouse, this pull - down menu selects or deselects the appearan ce of the Toolbar icons, Status Bar , and/or Tree View window. Using Connection Pull - Down Menu Figure 30 : Using Connection P ...

  • Promise Technology 66 Pro - page 65

    SuperTrak66™ User's Manual Chapter 5 - 54 - Using Preference Pull - Down Menu Figure 31 : Using Preference Pull - Down Menu The Preference pull - down menu allows users or administrators to change the way the SuperCheck Main Window is displayed: Font Selecting Font allows you to select a different font and/or font color to display te xt Back ...

  • Promise Technology 66 Pro - page 66

    SuperTrak66™ User's Manual Chapter 5 - 55 - Start/Stop AutoDemo press F12 key Next Item press F10 Previous Item press F11 Using Help Topics Activated from the pull - down menu or toolbar icon, online help offers i nformation on functions and how - to items accessible from the SuperCheck utility. There are two major areas, Contents and Find. ...

  • Promise Technology 66 Pro - page 67

    SuperTrak66™ User's Manual Chapter 5 - 56 - Find Creates a comprehensive index based on each word and topic found in the Help file. Figure 34 : Using Help Find Window ...

  • Promise Technology 66 Pro - page 68

    SuperTrak66™ User's Manual Chapter 5 - 57 - Using SuperCheck Toolbar Figure 35 : Toolbar icons Toolbar icons and their associated functions are available depending on which o f the items in the Tree View is highlighted as described in the descriptions below. New Server : available when the Console icon is active. It allows the user to create ...

  • Promise Technology 66 Pro - page 69

    SuperTrak66™ User's Manual Chapter 5 - 58 - Create Array : available when an Message Agent icon is active. This allows user to create a New Array on the SuperTrak66 system. The user must have “User Account Rights” (see p. 80 for det ails). Delete User : available when a User icon is active. This allows an administrator to delete the user ...

  • Promise Technology 66 Pro - page 70

    SuperTrak66™ User's Manual Chapter 5 - 59 - 5.3 Console Functions The SuperCheck “Console” in the SuperCheck utility main screen represents the system from which you are monitoring your SuperTrak66 system(s). Its icon appears at the top of the Tree View (see below). When this icon is highlighted, you may also access all Console functions ...

  • Promise Technology 66 Pro - page 71

    SuperTrak66™ User's Manual Chapter 5 - 60 - Figure 37 : Labeling New Message Server Viewing Console Object icons Once a Message Server has been created, double - clicking on the Console icon will display the associated “Message S erver” icon(s) in the Object View. These represent the message server(s) connected to the SuperTrak66 console ...

  • Promise Technology 66 Pro - page 72

    SuperTrak66™ User's Manual Chapter 5 - 61 - 5.4 Message Server Functions The “Message Server” icon in the SuperCheck Tree View represents the server that acts as a “gateway” into a particular SuperTrak Pro system. The sys tem may be composed of one server (the “gateway” server itself), or multiple servers. Message Servers may or ...

  • Promise Technology 66 Pro - page 73

    SuperTrak66™ User's Manual Chapter 5 - 62 - 2) Left - click on “Disconnect” in the pull - down/pop - up menu. Figure 40 : Disconnecting Message Server pull - down 3) Click the “Confirm” bu tton. The Server connection from the SuperTrak66 will be taken "offline." This change will take effect immediately. NOTE: Disconnecting ...

  • Promise Technology 66 Pro - page 74

    SuperTrak66™ User's Manual Chapter 5 - 63 - Figure 41 : Connecting Message Server pull - down Switching to Another Server 1) To connect to a Message Server in a different location, make sure the Message Server icon is highlighted, then enter the IP address and label name of the desired server in the Information View (see Figure 37 ). 2) Clic ...

  • Promise Technology 66 Pro - page 75

    SuperTrak66™ User's Manual Chapter 5 - 64 - Viewing Message Server Object icons Double - clicking on the “Message Server” icon will display the SuperTrak66 system server icons connected to the highlighted mess age server within the Object View (see top of figure below). Clicking on the individual icons here reveals the Message Agent Info ...

  • Promise Technology 66 Pro - page 76

    SuperTrak66™ User's Manual Chapter 5 - 65 - IP Addres s This series of four text boxes contains the IP address of the message server currently highlighted. The IP address field is greyed out so you can not change the IP address. Version Information This field contains information pertaining to the build versi on of SuperCheck currently opera ...

  • Promise Technology 66 Pro - page 77

    SuperTrak66™ User's Manual Chapter 5 - 66 - 5.5 Message Agent Functions The “Message Agent” icon(s) in the SuperCheck utility main screen represent the SuperTrak66 servers connected to the Message Server in a particular SuperTrak66 system. There may be only one member in a network (the server itself), or there may be additional servers c ...

  • Promise Technology 66 Pro - page 78

    SuperTrak66™ User's Manual Chapter 5 - 67 - Figure 44 : Crea ting New User screen 3) A “ New User ” icon will appear. Double - click on it to view the user Information View. 4) Modify all the user information according to the desired access level for the new user (see section 5.6 for more details on “User Rights”) 5) If the use r has ...

  • Promise Technology 66 Pro - page 79

    SuperTrak66™ User's Manual Chapter 5 - 68 - Setting Up E - mail Alert Notification 1) Double - click on the Message Agent icon from where you want to receive email alert notifications. This will reveal the Message Agent main screen. Find the Information View of the Message Agent screen s imilar to below. Figure 45 : Setting E - mail Alert bo ...

  • Promise Technology 66 Pro - page 80

    SuperTrak66™ User's Manual Chapter 5 - 69 - Figure 47 : Setting Email Address window 3) Under the “ Email receiver list ” segment of the Information View, type in the email address of the user you wish to receive email alert notification in the “ Email address ” field . 4) Click on the “Add” button to add this user to the list. R ...

  • Promise Technology 66 Pro - page 81

    SuperTrak66™ User's Manual Chapter 5 - 70 - Figure 49 : Adding/Removing Events for Email Alert 2) Sele ct the event you wish to modify in the “Event” column. 3) Right - click on the “Email” column and select “yes” to have this event send alert email notification. Otherwise, select “no” to remove it as an alert event. 4) When ...

  • Promise Technology 66 Pro - page 82

    SuperTrak66™ User's Manual Chapter 5 - 71 - NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Scheduling allows synchronization to take place at off - pe ak time periods. Viewing Message Ag ...

  • Promise Technology 66 Pro - page 83

    SuperTrak66™ User's Manual Chapter 5 - 72 - Figure 52 : Message Agent Information V iew DNS Name, IP Address & Version Info These three fields correspond to the “Server name,” “IP address,” and “Version information” fields in the Message server information box above. They cannot be modified from here. Save User Password By ch ...

  • Promise Technology 66 Pro - page 84

    SuperTrak66™ User's Manual Chapter 5 - 73 - SuperTrak66 server in question in the two boxes directly below (“SMTP server” and “Email ID”.) SMTP Server Enter the SMTP server name or IP address of your mail server. Contact the System Administrator if you need this information. If you need to change information already entered, press th ...

  • Promise Technology 66 Pro - page 85

    SuperTrak66™ User's Manual Chapter 5 - 74 - Figure 53 : Alert Events & Schedule Synchronization screen Alert Events This area (se e above) allows you to choose which types of events will generate an email alert and/or report. To do this, highlight a particular event in the “Event” column, then click once in the same row on either the ...

  • Promise Technology 66 Pro - page 86

    SuperTrak66™ User's Manual Chapter 5 - 75 - 5.6 User Management Functions The “Users” icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular SuperTrak66 system’s status. Creating A New User 1) Right - click the “ Users ” icon in the Tree View area of SuperCheck Main ...

  • Promise Technology 66 Pro - page 87

    SuperTrak66™ User's Manual Chapter 5 - 76 - Figure 55 : Deleting User menu 2) Right - click the icon and select “ Delete ” from the pop - up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges. This protects the admin from being locked out of ...

  • Promise Technology 66 Pro - page 88

    SuperTrak66™ User's Manual Chapter 5 - 77 - Figure 56 : User icons in Object View The “Admin” icon in the Tree Vi ew represents the configuration of a user who has “User Account Rights” on a particular SuperTrak66 system. Double - clicking on the icon will display an “Administrator Information View”, as shown in Figure 57 next pa ...

  • Promise Technology 66 Pro - page 89

    SuperTrak66™ User's Manual Chapter 5 - 78 - Figure 57 : User Information View Adapter Main tenance Rights By checking the “ Enabled ” box, the user will be able to modify cache and performance tuning parameters for the SuperTrak66 card. User Account Rights By checking the “ Enabled ” box, the user will be able to assign or modify use ...

  • Promise Technology 66 Pro - page 90

    SuperTrak66™ User's Manual Chapter 5 - 79 - 5.7 I 2 O RAID Functions The “I 2 O RAID” icon(s) in the Tree View represents the I 2 O component installed on a Message Agent. Through here, you can identify model information and hardware/firmware versions. Viewing I 2 O RAID Object icons D ouble - clicking on an “I 2 O RAID” icon generat ...

  • Promise Technology 66 Pro - page 91

    SuperTrak66™ User's Manual Chapter 5 - 80 - 5 .8 IOPx Functions The “IOP x ” (I/O Platform #x) icon(s) represent individual SuperTrak66 controller cards which may be installed as part of a single or multiple SuperTrak66 server system as seen by SuperCheck. From her e, users may create a new array, can view information on specific servers ...

  • Promise Technology 66 Pro - page 92

    SuperTrak66™ User's Manual Chapter 5 - 81 - 4) The new array icon will be created in the Tree View, titled with the text entered into the “Name” field. 5) Drag and drop any unassigned drive icon within the Tree View area on top of the array icon which you have just created in order to add the drive to the array (unassigned drive i cons d ...

  • Promise Technology 66 Pro - page 93

    SuperTrak66™ User's Manual Chapter 5 - 82 - Using The Event Viewer After "Read Events" has been selected, the Event Viewer window appears (see below). The Event Viewer lists events according to type, date, status, and array status. The entire events log is not shown or accessed from the memory buffer since it can be quite large. 1) ...

  • Promise Technology 66 Pro - page 94

    SuperTrak66™ User's Manual Chapter 5 - 83 - Changing Dirty Threshold Flush Start Setting As part of the System Cache Policy settings, a user is able to change the maximum percentage of the total onboard SuperTrak66 memory th at can be occupied by data that has not yet been written to disk (i.e. "dirty" data) before it is flushed fr ...

  • Promise Technology 66 Pro - page 95

    SuperTrak66™ User's Manual Chapter 5 - 84 - IOPx Information View The Information View displays the “IOP x Information View” as seen in Figure 65 . The fi elds displayed in the “IOP x Information View” are defined as follows: System Information The “System information” section contains a list box which holds information concernin ...

  • Promise Technology 66 Pro - page 96

    SuperTrak66™ User's Manual Chapter 5 - 85 - System Cache Policy The “System cache policy” section contains a series of fields and text bo xes as follows: Cache block size (KB) This field reflects the size of a unit block in the cache module. It cannot be modified from here. Total cache size (MB) This field indicates how much of the Super ...

  • Promise Technology 66 Pro - page 97

    SuperTrak66™ User's Manual Chapter 5 - 86 - 5.9 Channel (ch x ) Functions The “ch x ” icons represent particular drive channels (i.e. 1,2,3,4) on the SuperTrak66 controller card. Viewing Channel Object icons Double - clicking on the icon displays the icons of the hard drives connected to the channel in the Object View. There is no Inform ...

  • Promise Technology 66 Pro - page 98

    SuperTrak66™ User's Manual Chapter 5 - 87 - 5.10 Hard Drive Function s The hard drive i cons represent hard drives connected to the SuperTrak66 controller card. The icons will be identified by the drive’s make, model, status, size, DMA mode, and array configuration. Hard Drive Information View Since the hard drives are the last level in th ...

  • Promise Technology 66 Pro - page 99

    SuperTrak66™ User's Manual Chapter 5 - 88 - 5.11 Enclosure Functions The “Enclosure X ” icon(s) represent the server - level monitoring capabil ities of SuperCheck. From this icon, users may choose to enable alerting alarms during rebuilding and synchronizing of arrays. In addition, they may monitor enclosure status if the user has mount ...

  • Promise Technology 66 Pro - page 100

    SuperTrak66™ User's Manual Chapter 5 - 89 - Enclosure Information View The Information View shows a graphical representation of the FastSwap66 or SuperSwap66 “hot” swap enclosures, along with the monitored components (fan, temperature, or power), as shown below. Figure 69 : Enclosure Information View The “fan” icons will display eith ...

  • Promise Technology 66 Pro - page 101

    SuperTrak66™ User's Manual Chapter 5 - 90 - 5.12 Array Functions The “Array” icon in the Tree View represents the architecture of a particular array. From here, admin users can de lete an existing array, rebuild data to a replacement disk, synchronize data on mirrored drives, rename the array, turn on/off read and write back cache, and v ...

  • Promise Technology 66 Pro - page 102

    SuperTrak66™ User's Manual Chapter 5 - 91 - Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive ca n be "hot" swapped while the attached system is operational. NOTE: In most cases, the rebuild process is in ...

  • Promise Technology 66 Pro - page 103

    SuperTrak66™ User's Manual Chapter 5 - 92 - Using Rebuild Wizard Step 1 1) Select the correct Target drive which will receive data (see below) Make sure you select the blank new or replacement drive. The unselected drive(s) will contain “good” data. This will be the remaining working drive(s) of an a rray, or a system drive containing ex ...

  • Promise Technology 66 Pro - page 104

    SuperTrak66™ User's Manual Chapter 5 - 93 - Step 2 1) Confirm the Target or “Rebuild” disk by drive identification. 2) Click "Finish" button to initiate physical Rebuild, click the Back button to review Step 1, or Cancel b utton to Stop (see figure below) Figure 73 : Rebuild Wizard Step 2 3) Once Array Rebuild has begun, you wi ...

  • Promise Technology 66 Pro - page 105

    SuperTrak66™ User's Manual Chapter 5 - 94 - To Stop Rebuild 1) To halt the Rebuild process, right - click the Array # again. 2) The pull - down menu will appear showi ng the Stop Rebuild option as shown below (see below). 3) Once "Stop Rebuild" is selected, you will be asked to verify "Cancel Rebuild?" 4) Click "OK&q ...

  • Promise Technology 66 Pro - page 106

    SuperTrak66™ User's Manual Chapter 5 - 95 - Figure 76 : Array Synchronization pull - do wn NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Halting Synchronization 1) To halt the drive syn ...

  • Promise Technology 66 Pro - page 107

    SuperTrak66™ User's Manual Chapter 5 - 96 - Turning On Read Cache Depending on the application or server operation in which the SuperTrak66 is used, admin/users may elect to turn on the read cache feature of the SuperTrak66 contr oller for performance purposes or disable caching entirely. Presence or absence of read cache may have a dramatic ...

  • Promise Technology 66 Pro - page 108

    SuperTrak66™ User's Manual Chapter 5 - 97 - Viewing Cache Memory Statistics The usage performance statistics of the SuperTrak66 mem ory provides the admin/user with information about the effectiveness and efficiency of the cache. Such statistics may be used as the basis of adjusting the amount of cache memory, size of read/write cache, or di ...

  • Promise Technology 66 Pro - page 109

    SuperTrak66™ User's Manual Chapter 5 - 98 - Information View The Information View displays information pertinent to the operation of the chosen array, as seen below. Figure 79 : Array Information View ...

  • Promise Technology 66 Pro - page 110

    SuperTrak66™ User's Manual Chapter 5 - 99 - The fields displayed on the previous page are defined as follows: Name This field contains the name of the array. RAID Level The “RAID level” text box contains the RAID level information of the array. Pressing on the arrow along on the right edge of the text box (operational only when creating ...

  • Promise Technology 66 Pro - page 111

    SuperTrak66™ User's Manual Chapter 5 - 100 - Partial read cache hit This field shows the number of partial read cache requests made to this particular array since the field was last reset. Partial write cache hit This field shows the number of partial write cache hit requests made to this particular array since the field was last reset. Dirt ...

  • Promise Technology 66 Pro - page 112

    SuperTrak66™ User's Manual Chapter 5 - 101 - NOTES ...

  • Promise Technology 66 Pro - page 113

    Supe rTrak66™ User's Manual Chapter 6 - 102 - RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and gene ral maintenance information. Given the variety of applications for RAID systems, the various RAID levels each have advantages and disadvantages. D ...

  • Promise Technology 66 Pro - page 114

    Supe rTrak66™ User's Manual Chapter 6 - 103 - 6.1 Application Scenarios This section describes typical application scenarios for a RAID system. You may use this information as a guideline to tailor your RAID system configuration to meet your specific needs. Keep in mind that when dealing with striped arrays, a larger stripe block size typica ...

  • Promise Technology 66 Pro - page 115

    Supe rTrak66™ User's Manual Chapter 6 - 104 - One solution is to create two (2) mirroring (RAID Level 1) arrays using four (4) drives (2 drives per array). Array 1 can be used for the bootable system files. Array 2 can be used for the user or data files. With SuperTrak66, Array 1 would consist of drives 1 and 3, while Array 2 would use drive ...

  • Promise Technology 66 Pro - page 116

    Supe rTrak66™ User's Manual Chapter 6 - 105 - Largest Storage Capacity Required In the event that the largest capacity possible is required, one of two possible configurations are suggested: 1) Spanning - This method effectively takes advantage of th e total capacity of all attached drives. It essentially links all drives together to form on ...

  • Promise Technology 66 Pro - page 117

    Supe rTrak66™ User's Manual Chapter 6 - 106 - Mirroring (RAID 1) Mirroring is a widely - used method of fault tolerance. Mirroring exactly duplicates the content of one drive on to the other drive for every write operation. If either drive fails, the array continues to function using the remaining working drive. This also allows for time to ...

  • Promise Technology 66 Pro - page 118

    Supe rTrak66™ User's Manual Chapter 6 - 107 - random writes (such as e - mail file servers, for example). For larger writes or sequential writes, the performance is sti ll fairly fast. Because only one drive in the array stores redundant data, the cost per megabyte of a level 3 array is fairly low. RAID 3 requires hardware support for most e ...

  • Promise Technology 66 Pro - page 119

    Supe rTrak66™ User's Manual Chapter 6 - 108 - 6.3 RAID Management & Operation This segment covers issues pertaining to general RAID system management, operation, and terminology. Critical & Offline Arrays A fault tolerant array goes "critical" when a drive is removed or fails. Due to the fault tolerance of the array, the da ...

  • Promise Technology 66 Pro - page 120

    Supe rTrak66™ User's Manual Chapter 6 - 109 - 6.4 Configuration Ideas This part of the ch apter covers additional ideas which are helpful to bear in mind while considering RAID configurations. Fault Tolerance Hard drives aren’t the only things that can fail in a server room full of equipment, PCs, hard drives, cables, connections, and powe ...

  • Promise Technology 66 Pro - page 121

    SuperTrak66™ User's Manual Chapter 7 - 110 - Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information contained here c overs the most common erro ...

  • Promise Technology 66 Pro - page 122

    SuperTrak66™ User's Manual Chapter 7 - 111 - 7.2 LED Display Codes LED displays ap pear on the backplane of the SuperTrak66 controller. NOTE: The LEDs on the backplane of the SuperTrak66 controller go through various patterns throughout the power - on and initi alization process. However, only three different conditions remain constant. Even ...

  • Promise Technology 66 Pro - page 123

    SuperTrak66™ User's Manual Chapter 7 - 112 - 7.3 SuperTrak66 BIOS Error Messages On bootup, the SuperTrak66 BIOS will initialize. Should an error be detected, the followi ng messages will appear on screen and the bootup process halted. Message: No Array is defined… Cause: Either no drives are detected, or the drives detected are not assign ...

  • Promise Technology 66 Pro - page 124

    SuperTrak66™ User's Manual Chapter 7 - 113 - 7.4 Installation & Runtime Problems This segment covers certain problems which may be encountered during SuperTrak66 installation, configuration and run - time. Event: SuperTrak66 BIOS does not show up Cause: Being fully PnP compatible , the SuperTrak66 controller card offers no means of overr ...

  • Promise Technology 66 Pro - page 125

    SuperTrak66™ User's Manual Appendix A A - 1 Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.” As far as the operating system is concerned, the array represents a single storage device, and treats it as such ...

  • Promise Technology 66 Pro - page 126

    SuperTrak66™ User's Manual Appendix A A - 2 RAID 0 (Striping) Figure A1: RAID 0 striping interleaves data across multiple drives ...

  • Promise Technology 66 Pro - page 127

    SuperTrak66™ User's Manual Appendix A A - 3 Mirroring (RAID 1) When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The rea ds are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not b ...

  • Promise Technology 66 Pro - page 128

    SuperTrak66™ User's Manual Appendix A A - 4 Striping/ Mirror (RAID 0+1) Striping/mirroring combines both of the previous array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are needed for striping/mirroring to be ins talled. With a four - drive disk ...

  • Promise Technology 66 Pro - page 129

    SuperTrak66™ User's Manual Appendix A A - 5 Block Striping with Parity Drive (RAID 3) RAID level 3 organizes data across the physical drives of the array, and stores parity information on to a drive dedicated to this purpose. This organization allows increased performance by accessing multiple drives simultaneously for each operation, as wel ...

  • Promise Technology 66 Pro - page 130

    SuperTrak66™ User's Manual Appendix A A - 6 Figure A4: RAID 3 multiple dri ves stripe data w/ one dedicated parity drive ...

  • Promise Technology 66 Pro - page 131

    SuperTrak66™ User's Manual Appendix A A - 7 Block and Parity Striping (RAID 5) RAID 5 is similar to RAID 3 as described above except that the parity data is rotated across the physical drives along with the block data. Having the parity data striped acr oss all the physical drives in this manner removes the random write performance bottlenec ...

  • Promise Technology 66 Pro - page 132

    SuperTrak66™ User's Manual Appendix A A - 8 Spannin g In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drives are of different capacities. Spanning stores data onto a drive until it is completely filled, then proceeds to store data on to the next drive in the array . There are no performance or faul ...

  • Promise Technology 66 Pro - page 133

    SuperTrak66™ User's Manual Appendix A A - 9 I 2 O technology I 2 O, which stands for Intelligent Input/Output, addresses one of the weakest links in turning today’s PCs into servers: degraded CPU performance due to heavy I/O processing. By offloading much of the I/O workload to the SuperTrak66 controller card processor, the I 2 O architect ...

  • Promise Technology 66 Pro - page 134

    SuperTrak66™ User's Manual Appendix A A - 10 NOTES ...

  • Promise Technology 66 Pro - page 135

    SuperTrak66™ User's Manual Appendix B B - 1 SuperTrak66 Technical Specifications Performance - Related Features • True hardware - based RAID • Single IRQ per RAID I/O • Intelligent cache dy namically configures itself • Support for up to 128MB (minimum of 8MB required) of EDO RAM in one 72 pin SIMM socket • Microprocessor offloads ...

  • Promise Technology 66 Pro - page 136

    SuperTrak66™ User's Manual Appendix B B - 2 O/S support • Windows NT 4.0+ Monitoring tools • Monitoring utilities for Windows NT • Remote monitor capable through Internet or LAN • Notification of problems through email • Monitors temperature, power and fan op eration of enclosures, as well as status of drives and array • Enclosur ...

  • Promise Technology 66 Pro - page 137

    SuperTrak66™ User's Manual Appendix C C - 1 Frequently Asked Questions This section lists frequently asked questions involving pre - installation, drive issues, installation, and post - installation. Pre - Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a SuperTrak66 array? A: You can use any U ...

  • Promise Technology 66 Pro - page 138

    SuperTrak66™ User's Manual Appendix C C - 2 Drive Issues Q: Can I add a drive to a SuperTrak66 RAID array via hot - swap and dynamically adjust the array size/configuration? A: No. The SuperTrak66 system does not support dynamically adjustable RAID size/configurations. Q: Can I take a set of drives which make up an array created on one Super ...

  • Promise Technology 66 Pro - page 139

    SuperTrak66™ User's Manual Appendix C C - 3 Installation Issues (NT, I 2 O Drivers, Drive Capacity, Booting, IRQ Settings) Q: Why doesn’t Windows NT see my SuperTrak66 controller? A: You need to install the Windows NT I 2 O drivers to be able to se e the card and the attached drives (arrays). Q: Why are some drives recognized by the SuperT ...

  • Promise Technology 66 Pro - page 140

    SuperTrak66™ User's Manual Appendix C C - 4 Q: How can I change the IRQ setting for the SuperTrak66 controller? A: The SuperTrak66 controller is fully PCI PnP. This means all the resourc es that it uses are assigned by the PCI BIOS on the motherboard. While SuperTrak66 supports the IRQ sharing feature, this will only work if all the PCI devi ...

  • Promise Technology 66 Pro - page 141

    SuperTrak66™ User's Manual Appendix C C - 5 Q: How can I be sure that write - back cache has flushed before I reboot after partitioning and formatting an array? A: A cache flush is always triggered immediately following any write from the int 13h BIOS. This level of array support is what FDISK and FORMAT use to access the drive from MSDOS. W ...

  • Promise Technology 66 Pro - page 142

    SuperTrak66™ User's Manual Appendix C C - 6 NOTES ...

  • Promise Technology 66 Pro - page 143

    SuperTrak66™ User's M anual Appendix D D - 1 Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. If you decide t ...

  • Promise Technology 66 Pro - page 144

    SuperTrak66™ User's M anual Appendix D D - 2 European Tech Support E - mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 94 63 Attention: Technical Support Phone Tec hnical Support +31 (0) 40 256 94 61 8:30 - 5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Sup ...

  • Promise Technology 66 Pro - page 145

    SuperTrak66™ User's M anual Appendix D D - 3 ...

  • Promise Technology 66 Pro - page 146

    SuperTrak66™ User's Manual Appendix E E - 1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for one (1) year from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s spe cifications; b) the product will be free from defects in material and workmanship under norm ...

  • Promise Technology 66 Pro - page 147

    SuperTrak66™ User's Manual Appendix E E - 2 Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealiz ed savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indire ...

  • Promise Technology 66 Pro - page 148

    SuperTrak66™ User's Manual Appendix F F - 1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, cont act our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required ...

  • Promise Technology 66 Pro - page 149

    SuperTrak66™ User's Manual Appendix F F - 2 Your Responsibilities You are responsible for determining whether the product is appropriate for your u se and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data aft ...

  • Promise Technology 66 Pro - page 150

    SuperTrak66™ User's Manual Appendix G G - 1 Glossary of Terms API Application Programming Interface: A software layer which provides a common method of accessing several types of hardware or other software that it supports. APIs reduce the technical expertise needed for applications to be able to support a wide array of hardware devices and ...

  • Promise Technology 66 Pro - page 151

    SuperTrak66™ User's Manual Appendix G G - 2 cache A method of enhancing disk system performance by reducing and advancing physical drive ac cesses in an intelligent manner, by temporarily storing disk data in local RAM. Subsequent access to cached data is then fetched from RAM which is much faster than accessing the physical media. Using cac ...

  • Promise Technology 66 Pro - page 152

    SuperTrak66™ User's Manual Appendix G G - 3 EIDE Enhanced Integ rated Device Electronics: An I/O data bus model used by ATA and ATAPI devices. This model is superior to IDE allowing the addition of larger capacity devices through LBA addressing, and better performance through faster PIO and DMA data transfer specificat ions. flash A term use ...

  • Promise Technology 66 Pro - page 153

    SuperTrak66™ User's Manual Appendix G G - 4 IxWorks An O/S built for dedicated processors. In the case of SuperTrak, IxWorks uses an I 2 O message frame architect ure and i960 microprocessor. JBOD Just a Bunch Of Drives: Another term describing the spanning type of RAID arrays. KB Kilobyte: 1,024 bytes. commonly mistaken for 1,000 which is i ...

  • Promise Technology 66 Pro - page 154

    SuperTrak66™ User's Manual Appendix G G - 5 parity A mechanism for making the sum of two binary digits (bits) equal to a pre - specified digit. Such a system may use "even parity," in which case the sum is made even, or "odd parity," in which the sum is made odd. As an example if we had two pieces of data, ‘A = 4’ and ...

  • Promise Technology 66 Pro - page 155

    SuperTrak66™ User's Manual Appendix G G - 6 ROM Read Only Memory: A type of memory which is commonly adapted to c omputer systems in order to hold crucial data or programming code. Such information is critical to booting and/or operating the system’s basic functions. ROM is read - only which means that the system may read information in fr ...

  • Promise Technology 66 Pro - page 156

    SuperTrak66™ User's Manual Appendix H H - 1 INDEX A Administration Assigning user rights ................ 75 Password protection ................. 76 Arrays Administration of ...................... 41 Bootable ........................... 15, 28 Creating . 16, 22, 24, 26, 27, 44, 79 Critical & Offline ..................... 107 Deleting .. ...

  • Promise Technology 66 Pro - page 157

    SuperTrak66™ User's Manual Appendix H H - 2 H Hard drives ..................... Se e Arrays Assignment of, .. 21, 24, 25, 26, 27, 86 Hot Spare ................ 103, 105, 108 Hot Spare ................................ 28 Hot Swap .............................. 105 Installation ................................ . 8 Model info .................. ...

  • Promise Technology 66 Pro - page 158

    SuperTrak66™ User's Manual Appendix H H - 3 Quick install .............................. 7 SuperCheck ............................. 33 TCP/IP ................................ ...... 9 Spanning ................................ .... 27 Assigning drives to, .................. 27 Status Bar ................................ .. 51 Stripe Block Siz ...

  • Promise Technology 66 Pro - page 159

    SuperTrak66™ User's Manual Appendix H H - 4 P/N: C6101ST66000000 NOTES ...

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A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Promise Technology 66 Pro by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Promise Technology 66 Pro.

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