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Intermec PB21 - page 1
PB 21 | PB 31 Mobile R eceipt Printer User ’ s Guide ...
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Intermec PB21 - page 2
ii PB21 and PB 31 Mobile Receipt Printer User’s Gu ide Intermec T echnologies Cor poration W orldwide Headquarters 6001 36th Ave.W . Everett, W A 98203 U.S.A . www.intermec.com The information contained herei n is provided solely for the purpose of allowing customers to operate and service Intermec-manuf actured equipment and is no t to be releas ...
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Intermec PB21 - page 3
PB21 and PB31 Mobile Receipt Pr inter User’s Guide iii Document Change Record This page records changes to this document. The document was originally released as Revision 001. Ve r s i o n Number Date Description of Change 003 5/2011 Revised batter y information. Added procedures for configuring wireless network with PrintSet. 002 1/2010 Revised ...
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Intermec PB21 - page 4
iv PB21 and PB 31 Mobile Receipt Printer User’s Gu ide ...
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Intermec PB21 - page 5
Contents PB21 and PB31 Mobile Receipt Pr inter User’s Guide v Contents Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Intermec PB21 - page 6
Contents vi PB21 and PB 31 Mobile Receipt Printer User’s Guide Changing Conf ig uration Settings From the Display . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing a T est Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2 Configuring the PB21 and PB31 . ...
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Intermec PB21 - page 7
Contents PB21 and PB31 Mobile Receipt Pr inter User’s Guide vii Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Cleaning the Printer Media Compar ...
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Intermec PB21 - page 8
Contents viii PB21 and PB 31 Mobile Receipt Printer User’s Gu ide ...
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Intermec PB21 - page 9
Before You Begin PB21 and PB31 Mobile Receipt Pr inter User’s Guide ix Before Y ou Begin This section provides you with safe ty inf ormation, technical support information, and sources f o r additional product information. Safet y Inform ation Y our safety is extremely important. Read and follow all warnings and cautions in this document before h ...
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Intermec PB21 - page 10
Before You Begin x PB21 and PB31 M obile Receipt Printer User’s Guide Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. T elephone Support In the U.S.A. and Canada, call 1-800-755-55 ...
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Intermec PB21 - page 11
Before You Begin PB21 and PB31 Mobile Receipt Pr inter User’s Guide xi Related Documents This table contains a list of related Intermec documents and their part numbers. The Intermec web site at www.intermec.com contains our documents (as PDF f iles) that you can download for free. To d o w n l o a d d o c u m e n t s 1 Visit the Intermec web sit ...
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Intermec PB21 - page 12
Before You Begin xii PB21 and PB31 Mobile Receipt Printer User’s Gu ide ...
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Intermec PB21 - page 13
1 1 Using the PB21 and PB31 Mobile R eceipt Printer Use this chapter to familiarize yourself with the PB21 and PB31 mobile receipt printer. In this chapter you will f ind these sections: • Introducing the PB21 and PB31 Mobile Receipt Printer • Features of th e Printer • Using the Batteries • Loading Media • Using the Magnetic Stripe Reade ...
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Intermec PB21 - page 14
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 2 PB21 and PB31 Mobile Receipt Pr inter User’s Guide Introducing the PB21 and PB31 Mobile Rec eipt Printer The PB21 and PB31 is a rugged mobile receipt printer that is designed for use with Intermec mobile computers, Intermec vehicle mount computers, and SF51 and SR61 scanners. The PB21 ...
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Intermec PB21 - page 15
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 3 Identifying the Par ts of the Printer Use this illustration to familiarize yourself with some of the features of the printer. PB21 and PB31 : T his illustratio n shows the important features of the prin ter . A weather -resist ant fla ...
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Intermec PB21 - page 16
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 4 PB21 and PB31 Mobile Receipt Pr inter User’s Guide Understanding the Control Panel The printer control panel contains four buttons, a liquid cryst al display (LCD), and one LED indica tor. Use the four buttons to navigate the menu system and per form functions on the PB2 and PB31 prin ...
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Intermec PB21 - page 17
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 5 All of the buttons can act as “soft keys,” which means t hat the function of each button depends on the state of the printer. A small icon appears in the screen next to the b utton to indicate the function it performs. Info Press ...
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Intermec PB21 - page 18
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 6 PB 21 and PB31 Mobil e Receipt Printer User’s Guide There is only one LED on the printer: the R eady-to-W ork ™ indicator. Understanding the Printer Language Y our print er comes with Intermec Printer Language (IPL), Fingerprint, ESC/P , ZSimand the ability to run any of the printer ...
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Intermec PB21 - page 19
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 7 T o selecting the printer language on first use • Press the appropriate button to choose a language. Choosing the Printer Firmware The current f irmware type and version display on the printer screen when the printer is in Ready mod ...
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Intermec PB21 - page 20
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 8 PB21 an d PB31 Mobile Receipt Printer User’s Guide T o change th e printer language using Fingerprint and a communications program 1 Connect your printer to your PC using a serial cable. For help, see “Connecting the Printer Through the Serial Port” on page 31 . 2 Star t a communi ...
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Intermec PB21 - page 21
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 9 3 Press to enter the Print Defs menu system. 4 Press until you reach CMD Langu age. 5 Press to enter the CMD Language menu system. 6 Press until you see the language of you want to select. 7 Press to select the language. 8 Cold boot t ...
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Intermec PB21 - page 22
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 10 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide 7 Press and hold the Power button until the di f ferent command languages scroll automatically . 8 Press to select the printer language you want to select. The printer reboots auto matically. Understanding the Printer Sounds The pri ...
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Intermec PB21 - page 23
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 11 Y ou can change the amount of time to hav e elapse before the backlight turns off using the Setup menu. Options for backlight are always off, always on, 5 seconds, 10 secon ds, 20 seconds, 30 seconds, or 60 seconds. Using the Batteri ...
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Intermec PB21 - page 24
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 12 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide Installing the Batter y Make sure you fully charge the battery before you use your printer . Y ou can charge the batter y before or after you install them into the printer . T o install the batter y 1 Lay the printer upside do wn on ...
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Intermec PB21 - page 25
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 13 Charging the Batteries There are two ways to charge the printer battery: • Connect AC po wer to the printer using a 12 VDC po wer supply and charge the batter y while it is in the printer. • Charge the batter y in the AC18 4-bay ...
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Intermec PB21 - page 26
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 14 PB21 and PB31 M obile Receipt Printer User’s Gu ide Extending Batter y Life Here are some tips for extending the overall lif e of your battery : • Never expose the battery to direct sunlight or temperatures over 50°C (122°F). • Only charge the batter y inside th e printer using ...
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Intermec PB21 - page 27
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 1 5 Loading Media Y ou can use roll or fanfold receipt media with the printer. The printer ships with a test page printed to verify that the printer works. To l o a d m e d i a 1 Press the blue media cover release button until the cover ...
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Intermec PB21 - page 28
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 16 PB21 and PB31 Mobile Receipt Printer User’s Guide 2 Insert a roll of media. Make sure you load the media clockwise so that it pulls off the co re from the bottom of the printer. 3 Pull out 8 cm (3 in) of the media, then close the media cover . 4 Press the Fe e d button to advance the ...
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Intermec PB21 - page 29
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 17 Using the Magnetic Stripe Reader Y ou can use the magnetic stripe reader to send information encoded on a credit card or driver’s license from your printer to y our mobile computer . T o use the magnetic stripe reader 1 Set up a wi ...
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Intermec PB21 - page 30
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 18 PB 21 and PB31 M obile Receipt Printer User’s Guide Using the Smart Card Reader Y ou can use the smar t card reader to read cards embedded with a smart card chip. T o use the smar t card reader 1 Set up a wireless connection between your printer and your Intermec mobile computer. For ...
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Intermec PB21 - page 31
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 19 4 Insert the card into the smar t card reader . smart card chip ...
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Intermec PB21 - page 32
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 20 PB21 and PB31 M obile Receipt Printer User’s Gu ide Understanding the Display Modes The printer have six di splay modes to help you effectively interact with the printer: Ready , Information, Pause, Setup, Error , and T est. Use the following sections to understand the different prin ...
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Intermec PB21 - page 33
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 21 Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job. Once yo u pause the printer , the Pause mode screen appears. Use the Feed button to both pause an d resume prin ting. The PB21 and ...
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Intermec PB21 - page 34
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 22 PB21 and PB31 Mobile Receipt Printer User’s Guide T o enter or exit Setup mode • Press the Setup button. Once you enter Setup mode, there are two editing modes: normal and enhanced. Normal Editing Mode: In normal editing mode, you see an up arrow and a right arrow f or making selec ...
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Intermec PB21 - page 35
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 23 Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Some error messages appear on the screen immediately when they occur, such as DOOR OPEN. Other error me ...
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Intermec PB21 - page 36
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 24 PB21 and PB31 M obile Receipt Printer User’s Guide 3 Release both buttons. The printer performs a test feed (sensor calibration), prints, and then enters Dump mode. The printer is now in Dump mode and it scans the communication ports. Any characters received on the communication port ...
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Intermec PB21 - page 37
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 25 Changing Configuration Settings From the Display Y ou need to enter Setup mode befo re you can change conf iguration settings. For more information on entering Setup mode, see “Understanding Setup Mode” on page 21 . The top level ...
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Intermec PB21 - page 38
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 26 PB21 and PB31 Mobil e Receipt Printer User’s Guide The Main Levels of the Setup Menu in Fingerprint The Main Levels of the Setup Menu in IPL ESC/P supports six types of setup commands: • Bluetooth - set Bl uetooth parameters • Download - do wnload fonts and graphics to the printe ...
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Intermec PB21 - page 39
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 27 • Quer y - retrieve information about the pr inter or a print request, cancel printing, or reset the printer • Wi-Fi - set Wi-FI parameters Printing a T est Page After you have loaded media in the printer , you are ready to pri n ...
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Intermec PB21 - page 40
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 28 PB21 and PB31 M obile Receipt Printer User’s Guide ...
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Intermec PB21 - page 41
29 2 Configuring the PB21 and PB3 1 In this chapter you will f ind these sections: • Connecting the Printer to Y our PC • Connecting the Printer to Y our Network • Conf iguring the Printer Settings • Downloading Fonts and Graphics ...
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Intermec PB21 - page 42
Chapter 2 — Configuring the PB21 and PB31 30 PB21 an d PB31 Mobile Receipt Printer User’s Guide Connecting the Printer to Y our PC Y ou can easily connect to the printe r to your PC using one of these ports: • USB port • RS-232 serial interface port Connecting the Printer Through the USB Interface T o connect the printer to a PC through the ...
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Intermec PB21 - page 43
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 31 6 On the New Hardware Wizard screen, select Install from a list or specif ic location and then click Next to continue. 7 On the Search and Installation Options screen, click Next . 8 On the Hardware Installation warning screen, click Continue Anyway ...
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Intermec PB21 - page 44
Chapter 2 — Configuring the PB21 and PB31 32 PB21 and PB31 Mobil e Receipt Printer User’s Guide 3 Click File > Add printer . Or, in the General T asks list, click Add printer . 4 Click Next . 5 Select Serial , then click Nex t . 6 Make sure that the COM Port is set to the correct serial port, and that Automatically detect communication param ...
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Intermec PB21 - page 45
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 33 5 T est your connection by typing one of the following commands into your communications program window: • For IPL, press Ct rl and in the communications program window simultaneously type: b,w,c • For FingerPrint, type : FF and press Enter . • ...
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Intermec PB21 - page 46
Chapter 2 — Configuring the PB21 and PB31 34 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address (BD A) loaded into its module when manufactured. Y ou can f ind the BDA on the certif ication label located on the bottom of the printer. T o set up Bluetooth communi ...
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Intermec PB21 - page 47
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 35 Setting Up 802. 11 Radio Communications The printer can have an internal 802.11 b/g radio to transfer and receive data using wireless communications. This manual assumes that you have alread y set up yo ur wireless communications network including yo ...
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Intermec PB21 - page 48
Chapter 2 — Configuring the PB21 and PB31 36 PB21 and PB 31 Mobile Receipt Printer User’s Guide 5 If your wireless access point uses DHCP , select Get TCP/IP parameters au tomatically . If the access point does not use DHCP , select Use the following TCP/IP parameters and type the device IP Address , Network Mask , Default Router (default gatew ...
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Intermec PB21 - page 49
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 37 4 From the host PC, check the wireless settings. If you have an IPL versi on o f th e printer, send these commands to the printer: <STX><SI>wt,SSID<ETX> <STX><SI>wt,WEP1<ETX> <STX><SI>wt,WEP2<ETX> ...
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Intermec PB21 - page 50
Chapter 2 — Configuring the PB21 and PB31 38 PB21 and PB31 M obile Receipt Printer User’s Gu ide Use the following sections to set most of your wireless communication settings. For help with additional commands and information, see either the Intermec Fingerprint Developer's Guide or the IPL Developer’s Guide . Y ou can download both doc ...
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Intermec PB21 - page 51
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 39 T o configure the printer to use WP A-PSK or WP A2-PSK mode 1 Send the following comma nds to login as an admin and set the SSID: <STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID, xxxxx <ETX> where xxxxx can be ...
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Intermec PB21 - page 52
Chapter 2 — Configuring the PB21 and PB31 40 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide where xxxx is the unique username and the unique password for this protocol. 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: <STX><SI>ws,TTLS_USER, xxxx <ETX> where xxxx is the outer name. 5 I ...
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Intermec PB21 - page 53
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 41 T o configure the printer to use WEP authentication 1 Send the following comma nds to login as an admin and set the SSID: run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID", "x ...
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Intermec PB21 - page 54
Chapter 2 — Configuring the PB21 and PB31 42 PB21 and PB 31 Mobile Receipt Printer User’s Guide run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID"," xxxxx " where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WP A/WPA2 ON commands to s ...
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Intermec PB21 - page 55
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 43 where xxxxxxxxxx can be a value from 0 to 64 characters. • Send the following command to make sure your values match those used by the access point: setup write "8021x","uart1:" • Y ou may need to send the following command se ...
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Intermec PB21 - page 56
Chapter 2 — Configuring the PB21 and PB31 44 PB21 and PB31 M obile Receipt Printer User’s Gu ide If your printer uses the Fingerprint language, you use the SETUP command, follow ed by the node, subnode, and parameters setting. Fingerprint automatically sends feedback to the communications program as you type. If you want to see what yo u are ty ...
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Intermec PB21 - page 57
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 45 6 In the address f ield, type the IP address of your printer and press Enter . The home page of the printer appears. 7 Click Login and enter your admini strator name and password. 8 On the home page of the printer, click Conf iguration . For help wit ...
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Intermec PB21 - page 58
Chapter 2 — Configuring the PB21 and PB31 46 PB21 and PB31 Mobile Receipt Printer User’s Guide Upgrading the Printer Firmware Using PrintSet Y ou can only upgrade your printer us ing PrintSet when the printer is running IPL, Fingerprint, or ESC/P printer languages. T o upgrade the printer using PrintSet, you need to install PrintSet on your PC ...
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Intermec PB21 - page 59
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 47 4 Open PrintSet. The Intermec PrintSet dialog box appears. 5 Under My Printers, click the printer whose f irmware you want to upgrade. 6 Under Printer T asks in the right-hand column, click Firmware Wizard . 7 Click Next .The Firmware Wizard dialog b ...
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Intermec PB21 - page 60
Chapter 2 — Configuring the PB21 and PB31 48 PB 21 and PB31 M obile Receipt Printer User’s Guide Upgrading the Printer Firmware Using the Printer Home Page Y ou can upgrade your printer using the printer home page with a printer with an 802. 11 radio running IPL or Fingerprint. T o upgrade usin g the printer home page 1 Establish a connection b ...
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Intermec PB21 - page 61
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 49 6 In the address f ield type the IP address of your printer and press Enter . The home page of the printer appears. ...
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Intermec PB21 - page 62
Chapter 2 — Configuring the PB21 and PB31 50 PB21 an d PB31 Mobile Receipt Printer User’s Guide 7 Click Maintenance . The Maintenance page appears. 8 When prompted, enter your user name and passw ord. 9 Browse to the (.bin) file you wa nt to upgrade to and select it. 10 Click Upgrade . W a it approximately five minutes for the f irmware upgrade ...
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Intermec PB21 - page 63
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 5 1 Upgrading the Printer Firmware Using a Communications Program Y ou can upgrade your printer f irmware using a communications program like HyperT erminal and a pr inter running either the IPL, Fingerprint or ESC/P printer language. Using a communicat ...
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Intermec PB21 - page 64
Chapter 2 — Configuring the PB21 and PB31 52 PB21 and PB31 Mobil e Receipt Printer User’s Guide 6 Typ e : su -p pass admin. 7 Typ e : dlk -z The printer’s display will read “Upgrading”. 8 In the communications program window , click Tra n s fe r > Send File . A dialog box will appear . 9 In the protocol drop-down box, choose Zmodem . 1 ...
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Intermec PB21 - page 65
Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 53 5 Typ e: run “dlk -z” The printer’s display will read “Upgrading”. 6 In the communications program window , click Tr an s f er > Send File . A dialog box will appear . 7 In the protocol drop-down box, choose Zmodem . 8 Browse to the f ir ...
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Intermec PB21 - page 66
Chapter 2 — Configuring the PB21 and PB31 54 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide su -pass admin. 7 Typ e dlk -z. The printer’s display will read “Upgrading”. 8 In the communications program window , click Tr an s f er > Send File . A dialog box will appear . 9 In the protocol drop-down box, choose Zmodem. 10 Browse to t ...
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Intermec PB21 - page 67
55 3 T roubleshooting and Maintaining the PB21 and PB31 Use this chapter to solve problems you may encounter while using the PB21 and PB31. This chapter contains the following sections. • Troubleshooting the Printer • Resetting the Printer • Cleaning the Printer ...
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Intermec PB21 - page 68
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 56 PB21 and PB 31 Mobile Receipt Printer User’s Guide T roubleshooting the Printer Y ou may have printer operation, print quality , or printer communication problems at some time during the life of the printer. It is easy to f ix most of the problems and you will f ind solutions in ? ...
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Intermec PB21 - page 69
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 57 Possible Printer Error Icons and Messages Error Ic on Error Message Description Pause The print job is paused. Paper out (IPL) Out of Paper (Fingerprint ) The printer is out of pap er. Load a new roll of media. For help, see “Lo ...
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Intermec PB21 - page 70
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 58 PB21 and PB31 M obile Receipt Printer User’s Gu ide T roubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems y ou may encounter with the printer . Door open The printer is no t completely closed. Press down on the media ...
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Intermec PB21 - page 71
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 59 The printer i s not printing with a Bluetoo th connection. • Re-establish a Bluetooth connection with the mobile computer or scanner . For help, see your mobile computer user’s manual or “Setting Up Bluetooth Communicat ions ...
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Intermec PB21 - page 72
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 60 PB21 and PB31 Mobile Receipt Pr inter User’s Guide T roubleshooting Communication Problems Use Dump mode to verify that the pr inter is receiving data from the host correctly . Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Li ne ...
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Intermec PB21 - page 73
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 61 As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then star ts to print another label. After each character transmission, the following information prints: • ...
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Intermec PB21 - page 74
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 62 PB21 and PB31 M obile Receipt Printer User’s Gu ide Resetting the Printer Y ou rarely need to reset the printer, unless you are upgrading the f irmware. If your printer occasionally locks up, you will want to rese t it. A reset reinitializes the 802.11 radio and clears the wo rkin ...
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Intermec PB21 - page 75
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 63 Cleaning the Printer T o properly maint ain your printer, y ou must clean it at the recommended inter val. Use the following illustration to locate the parts of your printer to clean. Make sure to clean the following parts: • Pr ...
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Intermec PB21 - page 76
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 64 PB21 and PB31 Mobile Receipt Printer User’s Guide Cleaning the Printhead Clean the printhead every f ive rolls of media to prolong the life of the printhead and ensures that you maintain high print qu ality. Clean the printhead with the Intermec cleaning swab (P/N AE26034). The cl ...
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Intermec PB21 - page 77
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 65 Be sure to clean the following parts using the cleaning swab: • Paper sensors • Te a r b a r Cleaning the Printer Exterior Make sure to k eep the exterior of the printer clean, this will reduce the risk of dust or foreign part ...
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Intermec PB21 - page 78
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 66 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide ...
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Intermec PB21 - page 79
67 A Specifications ...
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Intermec PB21 - page 80
Appendix A — Specifications 68 PB21 and PB 31 Mobile Receipt Printer User’s Guide Specifications PB21 Physic al Dimensions PB21 Depth: 71. 1 mm (2.8 in) Height: 176.4 mm (6.9 in) Width: 101.6 mm (4.0 in) W eight: 678 g (1.5 lb) with battery PB31 Physic al Dimensions Depth: 81.6 mm (3 .2 in) Height: 182.2 mm (7 .2 in) Width: 127 .6 mm (5.0 in) W ...
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Intermec PB21 - page 81
Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 69 Receipt roll stock media is supplied as a continuous roll. T ag, and fanfold media use repeat indicators for non-continuous media. Gap, notch, and black marks are used as repeat indicators: • Notc h : Ta g m e d i a • Black mark: T ag, and fanfold media Here a ...
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Intermec PB21 - page 82
Appendix A — Specifications 70 PB21 an d PB31 Mobile Receipt Printer User’s Guide • Black marks can be sensed on the front side of the media. • Y ou can use higher caliper media in the printer, but print quality will be reduced. • Receipt roll stock media has an end of roll indicator. The end of roll indicator is a red marking (on last 3 ...
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Intermec PB21 - page 83
Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 71 Interfaces This section describes the standard inter faces available on the PB50 and PB51 printers. RS-232 Serial Interf ace Use the following tables and grap hics to un derstand the default settings of the serial port. The illustration below shows printer end of ...
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Intermec PB21 - page 84
Appendix A — Specifications 72 PB21 and PB31 Mobile Receipt Pr inter User’s Guide The illustration below shows the PC end of the serial cable. o RS-232 Serial Cable DB9 Pins USB Interface T o use the USB inter face to print from a PC, you need to have the Intermec InterDriver pr inter driver installed on your PC. F or help setting up USB commun ...
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Intermec PB21 - page 85
Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 73 USB T ype B Connector Accessories Y ou can use these accessories with the printer. T o order accessories, contact your local Intermec sales representative. AB27 Batter y Use the 7 .4 V 2300 mAh (typical) lith ium-ion battery to provide power to the printer. Power ...
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Intermec PB21 - page 86
Appendix A — Specifications 74 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide Media Y ou can use t ag, label, or receipt me dia with the printer. Printer media does not ship in the box with the printer but may be purchased from www.intermec.com . Media Core Use the media core to hold the media in place. By default the 0.75” media core sh ...
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Intermec PB21 - page 87
75 B Default S ettings ...
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Intermec PB21 - page 88
Appendix B — Default Settings 76 PB21 and PB 31 Mobile Receipt Printer User’s Guide Factor y Default Settings (Fingerprint Printers) Factor y Default Settings fo r Fingerprint Printers Setting Default V alue Xstart 0 Displa y Orientation Normal Contrast Medium Media Width Printhead width Length 1200 T est feed mode Fast Type Variabl e l en gt h ...
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Intermec PB21 - page 89
Appendix B — Default Setti ngs PB21 and PB31 Mobile Receipt Pr inter User’s Guide 77 Device name 1-16 cha racters Passcode 1234 Factor y Default Settings fo r Fingerprint Printers (continued) Setting Default V alue ...
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Intermec PB21 - page 90
Appendix B — Default Settings 78 PB21 and PB31 M obile Receipt Printer User’s Gu ide Factor y Default Settings (IPL Printers) Factor y Default Settings for IPL Printers Setting Default V alue Auto de tect print er Enable Displa y Orientation Normal Contrast Medium Print engine emulation mode None Media Form adjust dots X 0 Form adjust dots Y 0 ...
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Intermec PB21 - page 91
Appendix B — Default Setti ngs PB21 and PB31 Mobile Receipt Pr inter User’s Guide 79 Factor y Default Settings (ESC/P Printers ) MAC address Uniq ue Bluetooth Discoverable Enable Connectable Enable Encr yption Disable Authentication Disable Reserve printer Disabl e Device name 1-16 cha racters Passcode 1234 Factory Default Settings for ESC /P P ...
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Intermec PB21 - page 92
Appendix B — Default Settings 80 PB21 and PB31 Mobil e Receipt Printer User’s Guide Data bits 8 Parity None Stop bits 1 Protocol XON/XOFF # Netw ork IP selection DHCP and BOOTP IP address 0.0.0.0 Netmask 0.0.0.0 Default router 0.0.0.0 Name server 0.0.0.0 MAC address Uniq ue Factory Default Settings for ESC /P Printers ( continue d) Setting Defa ...
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Intermec PB21 - page 93
81 C IPL and Fingerprint Setup Menus ...
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Intermec PB21 - page 94
Appendix C — IPL and Fingerprint Setup Menus 82 PB 21 and PB31 M obile Receipt Printer User’s Guide IPL Setup Menu Setup SER-COM NETWORK TEST/SERVICE MEDIA CONFI GURATION POWER IP SELECTION IP ADDRESS NETMASK BAUDRATE DATA BITS TESTPRINT DATA DUMP MEDIA TYPE PAPER TYPE DISPLAY LBL LENGTH DOTS ORIENTATION CONTRAST PARITY STOPBITS DEFAULT ROUTER ...
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Intermec PB21 - page 95
Appendix C — IPL and Fingerprint Setup Menus PB21 and PB31 Mobile Receipt Pr inter User’s Guide 83 Fingerprint Setup Menu Setup SER-COM NET-COM, NET1 NETWORK FEEDADJ MEDIA PRINT DEFS POWER IP SELECTION IP ADDRESS NETMASK BAUDRATE CHAR LENGTH FLOWCONTROL RTS/CTS XON/XOFF DATA TO HOST DATA FROM HOST NEW LINE STARTADJ STOPADJ MEDIA SIZE MEDIA TYPE ...
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Intermec PB21 - page 96
Appendix C — IPL and Fingerprint Setup Menus 84 PB21 and PB31 Mobil e Receipt Printer User’s Guide ...
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Intermec PB21 - page 97
85 I Index Numerics 802.11 radio icons, u nderstanding 37 setting up communications 35 A AB27 battery 73 AC18 battery charger 13 , 73 accessories AB27 battery 73 AC18 battery charger 73 AV14 vehicle dock 73 belt clip 73 cart mount 73 handstrap 73 power supply 73 serial cable 74 shoulder strap 74 AV14 vehicle dock 73 B backlight, understanding 10 ba ...
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Intermec PB21 - page 98
Index 86 PB21 and PB31 M obile Receipt Printer User’s Gu ide communication problems 60 using Dump mode in IP L 61 using the line analyzer in Fingerprint 60 communications setting up 802 .11 radio communications 35 setting up Bluetooth radio communications 33 wireless printing with Fingerprint 40 wireless printing with IPL 38 configurartion settii ...
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Intermec PB21 - page 99
Index PB21 and PB31 Mobile Receipt Pr inter User’s Guide 87 load media 15 M Magnetic Stripe Reader 17 media loading 15 recommended sensitivity and constant 70 supported 70 media specifications 69 P Pause mode 21 power specificatio ns 68 print speed and resoluti n 69 printer backlight 10 charging batteries 13 cleaning 63 cold boot 62 communication ...
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Intermec PB21 - page 100
Index 88 PB21 and PB31 Mobile Receipt Printer User’s Guide connecting to the printer 30 W WEP authentication configuring with Fingerprint 41 configuring with IPL 38 WPA/WPA2 authentication configuring wi th Fingerprint 41 configuring wi th IPL 39 WPA-PSK/WPA2-PSK authentica tion configuring wi th Fingerprint 41 configuring wi th IPL 39 ...
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Intermec PB21 - page 101
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Intermec PB21 - page 102
Worldwide Headquarters 6001 36th Avenue W est Everett, Washington 98203 U. S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2011 Intermec T echnologies Corporation. All rights reserved. PB21 and PB31 Mobile Receipt Printer User ’s Guide *934-051-003* P/N 934-051 -003 ...
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