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Manual Humax CXHD-5000C

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  • Humax CXHD-5000C - page 1

    Digital Cable Rec eiver The default passwor d is 0000. Standardlösenordet är 0000. U ser ’ s Manual An vändarmanual CXHD -5000C Digital-tvmottagare ...

  • Humax CXHD-5000C - page 2

    GB1 User’ s Manual Notice Thank you f or purchasing a HUMA X product. Please read this user’ s manual car efully to be able to saf ely install, use and maintain the product at maximum performance. Keep this user’ s manual next to your product for future r eferenc e. T he information in this user’ s manual is subject to change without notice ...

  • Humax CXHD-5000C - page 3

    Notice GB2 User’ s Manual W arnings, Cautions and Notes Throughout the whole manual, pa y special attention to the following marks that indicate hazardous situations. • W arning Indicates a hazardous situation which could result in serious injury . • Caution Indicates a situation which could damage the equipment or other apparatus. • Note I ...

  • Humax CXHD-5000C - page 4

    GB3 User’ s Manual This product has been manufactured to comply with international saf ety standards. Please read the following saf et y precautions carefully . Safety Instructions and Precautions 1. MAINS SUPPL Y 90-250V a.c., 50/60Hz • Operate this product only from the type of power supply indicated on the marking label. If you are not sur e ...

  • Humax CXHD-5000C - page 5

    Safety W arning GB4 User’ s Manual 10. LIGHTNING, ST ORM or NO T IN USE • Unplug the product from the wall outlet and disconnect the antenna during a thunderstorm or when left unattended and unused for long periods of time. This will prevent damage to the unit due to lightning and power-surges . 11. EXTRANEOUS OBJEC TS • Do not insert anythin ...

  • Humax CXHD-5000C - page 6

    GB5 User’ s Manual C ontents 1. Before U sing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GB7 1.1 Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GB7 1.2 Fr ont Panel . . . . . . . . . . . . . . . . ...

  • Humax CXHD-5000C - page 7

    C ontents GB6 User’ s Manual 7. Pref erences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GB36 7.1 Par ental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GB36 7.2 Language Setting . . . . . . . . . . . ...

  • Humax CXHD-5000C - page 8

    GB7 User’ s Manual This chapter pro vides detail instructions on the product and its accessories. 1.1 P ackage C onten ts Please check all package contents before using your pr oduc t. Note: • F aults may occur if the remote contr ol is left without batter y for a long time . Always keep the batter y inserted in the remote control. • Package ...

  • Humax CXHD-5000C - page 9

    1. Before Using the P roduc t GB8 User’ s Manual 1.2 F ront P anel 1. ST ANDBY BUTTON Switches between operation and standby modes . 2. T V/RADIO BUTTON Switches between T V and radio modes. 3. ARROW BUTTONS Changes the channel or moves the cursor up , down, left or right. 4. OK Selects a menu or con rms the selec ted operation. Displays the c ...

  • Humax CXHD-5000C - page 10

    1. Before Using the P roduc t GB9 User’ s Manual 1.3 C onditional Ac cess Although some T V and radio ser vices are fr ee to air , others are available on a subscription basis and can only be enjoyed via a Conditional A ccess component. The Conditional A ccess component is a r emovable Smartcard. 1. Inser ting the Smartcard The Smartcard looks si ...

  • Humax CXHD-5000C - page 11

    1. Before Using the P roduc t GB10 User’ s Manual 1.4 Rear P anel 1. CABLE IN Connects a network cable. 2. CABLE OUT Connects to the RF IN of the T V or VCR using an RF cable. 3. T V SCART Connects to the T V using a T V SCART cable. 4. VCR SCART Connects to the VCR or DVD using a VCR SCART cable. 5. HDMI Connects to the T V using an HDMI cable. ...

  • Humax CXHD-5000C - page 12

    1. Before Using the P roduc t GB11 User’ s Manual 1.5 Remote C ontrol 1. SOURCE Controls the output of T V SCAR T . 2. T V/RADIO Switches between T V and radio modes. 3. NUMERIC(0-9) BUTTONS Enters a T V/radio channel number or menu option number . 4. OPT+ Displays the channels attributes while watching a programme. 5. EXIT Exits all On-Screen Di ...

  • Humax CXHD-5000C - page 13

    1. Before Using the P roduc t GB12 User’ s Manual 13. ST ANDBY Switches between operation and standby modes . 14. GUIDE Displays the prog ramme guide. 15. BACK Closes and returns to the previous menu and scr een. 16. OK Selects a menu or con rms the selec ted operation. 17. V-/V+ Adjusts the audio volume . 18. MUTE Mutes or unmutes the audio t ...

  • Humax CXHD-5000C - page 14

    1. Before Using the P roduc t GB13 User’ s Manual 1.6 Remote C ontrol Ba tteries 1. Press do wn the top of the battery cover and slide the cov er o . 2. Inser t the new batteries. Make sur e the plus (+) ends meet the plus markings on the batter y case. 3. Slide the cover back int o place. i ...

  • Humax CXHD-5000C - page 15

    GB14 User’ s Manual This chapter describes how to c onnect your product to the T V with the par ticular equipments for gaining optimum signal quality . The pr oduc t provides various interfaces to connect to the T V , VCR or other devices. Select the most appropriate proc edure depending on the equipment you ha ve. Note: • If you encounter any ...

  • Humax CXHD-5000C - page 16

    2. Setup GB15 User’ s Manual 2.2 Using D VI C on verter The DVI connection using an HDMI to DVI conv er ter is recommended f or Digital T V . In case the TV has a DVI input connector , connect the product to the T V with an HDMI cable using an HDMI to DVI con verter as follows . 1. When equipped with an A/V receiv er 1. Connect your CA T V line t ...

  • Humax CXHD-5000C - page 17

    2. Setup GB16 User’ s Manual 2. When there is no A/V rec eiver available In case you are not equipped with an A/V receiv er , connect the product and the T V using an audio cable as follows . 1. Connect your CA T V line to the CABLE IN. 2. Connect the product and the T V using an RCA cable. 3. Connect one end of the HDMI cable to the HDMI input o ...

  • Humax CXHD-5000C - page 18

    2. Setup GB17 User’ s Manual 2.3 Using C omponent Cable The component connection is recommended f or Digital TV . Connect the produc t and the T V using a component cable as follow s. 1. Connect your CA T V line to the CABLE IN. 2. Connect the product and the T V using a component cable. Y ou can either: 3. 1) Connect the product and the T V usin ...

  • Humax CXHD-5000C - page 19

    2. Setup GB18 User’ s Manual 2.4 Using SCART Cable A SCART cable connection is recommended for analogue T V or VCR. Connec t the product and the T V using a SCART cable as follows . 1. Connect your CA T V line to the CABLE IN. 2. Connect the product and the T V using a SCAR T cable. 3. Connect the product and the VCR using a SCART cable. Note: T ...

  • Humax CXHD-5000C - page 20

    2. Setup GB19 User’ s Manual 2.5 P owering On 1. Connect the power cor d of the product to a wall outlet. 2. Po wer on by pr essing the ST ANDBY button of the r emote control or the ST ANDBY button at the fr ont of the product. ...

  • Humax CXHD-5000C - page 21

    GB20 User’ s Manual 3. Installation W izard When powering on your pr oduc t for the  rst time after purchase, the installation wizar d will operate automatically . Tip: • The default password is 0000 . • If you have f orgotten your passw ord, please contact your local product distributor . 3.1 Language Language allows y ou to selec t the m ...

  • Humax CXHD-5000C - page 22

    3. Installation W izard GB21 User’ s Manual 3.3 Display Display enables you to set the screen ratio , display format and resolution of the scr een. Select the value for Screen Ratio , Display Format and Resolution . Select Nex t and press the OK button. 3.4 Result After all setting is complete, y ou can view the result screen. Select Finish and p ...

  • Humax CXHD-5000C - page 23

    3. Installation W izard GB22 User’ s Manual 3.5 Installation Checklist Before using the pr oduc t, please make sure that you ha ve completed the f ollowing steps. Step Page Done? Is the CA T V line connected correctly? GB14~18 Is the product connected to your T V? GB14~18 Is the power cor d plugged in the wall outlet? GB19 Is the product in opera ...

  • Humax CXHD-5000C - page 24

    GB23 User’ s Manual This chapter describes the basic functions the product provides such as switching channel , volume control and other common featur es. 4.1 Switching Channel Y ou can switch the current channel by pressing the P -/P+ button or entering the channel number directly using the NUMERIC(0-9) buttons. P ress the T V/RADIO button to sw ...

  • Humax CXHD-5000C - page 25

    4. Basic Opera tion GB24 User’ s Manual 4.4 Sleep Y ou can set the automatic turn o time. Press the SLEEP butt on while watching a programme t o set the sleep time. Each time you pr ess the SLEEP button, the sleep time changes in the following sequenc e: 10, 20, 30, 60, 90, 120 minutes. 4.5 W ide Y ou can set the display format. Press the WIDE ...

  • Humax CXHD-5000C - page 26

    4. Basic Opera tion GB25 User’ s Manual 4.7 Subtitle Y ou can select the language for the subtitle if the programme provides subtitle inf ormation. 1. Press the SUB TITLE button. 2. Select the required subtitle language and press the OK button. The subtitle will be displayed in the selected language at the bottom of the screen. 3. Select O fro ...

  • Humax CXHD-5000C - page 27

    4. Basic Opera tion GB26 User’ s Manual 4.9 Progr amme Information (i-plate) The i-plate is always displa yed for a certain period of time whenever you switch channels. Y ou can view the programme inf ormation by pressing the i button while wat ching a programme . Press the EXIT butt on to hide the i-plate. After switching to a channel, pr ess th ...

  • Humax CXHD-5000C - page 28

    4. B a sic O p e r at ion GB27 User’ s Manual 5 . Current time & dat e 6 . Prog ramme broadcasting time and prog ress bar: Displays prog ramme playing time and progr ess bar . 7 . Group name: Displays the g roup the channel belongs to . 8 . Previous/Next prog ramme information: Display ed if previous/next programme inf ormation is provided. P ...

  • Humax CXHD-5000C - page 29

    GB28 User’ s Manual This chapter will help you manipulat e the channel list. Y ou can display the channel list by pressing the O K button while watching a programme . F our types of channel lists are provided f or quick and easy channel search. M y TV ( RED ) The list of all T V and radio channels. Fa vo u ri te (G REEN ) The list of the favourit ...

  • Humax CXHD-5000C - page 30

    5. C h a nn el L is t GB29 User’ s Manual 1. O p t ion 1. Select a channel and press the OPT + button. 2 . T o add the channel to the favourite gr oup, select F avourite . Selec t the group using the  /  button and press the O K button. 3 . T o lock the channel, select Lo ck and press the O K button. 2. C on g u r at ion 1. Press the MEN ...

  • Humax CXHD-5000C - page 31

    5. C h a nn el L is t GB30 User’ s Manual 5.2 Fa vo u ri te L is t F avourite List is the list of the favourite channels you can select yourself from the entir e channel list. Ther e are  ve fav ourite groups in t otal. 1. Press the O K button while watching a pr ogramme. 2 . Press the G REEN button to displa y the list of favourite g roups. 3 ...

  • Humax CXHD-5000C - page 32

    5. C h a nn el L is t GB31 User’ s Manual 5.4 H is t ory L is t History List is the list of the most or recently viewed channels. 1. Press the O K button while watching a pr ogramme. 2 . Press the B LUE button to display the history list. 3 . Press the B LUE button again and select Most Vie we d or Recently V iewed using the  /  button. ...

  • Humax CXHD-5000C - page 33

    GB32 User’ s Manual The T V Guide display s the programme inf ormation of each channel, in time and date order . Y ou can customize your o wn programme guide to list the channels or pr ogrammes of interest t o you and schedule your viewing using the programme inf ormation. N o te : P ress the G UIDE or E X IT button to exit the T V guide screen. ...

  • Humax CXHD-5000C - page 34

    6. TV G u id e GB33 User’ s Manual 6.2 L is t G u id e 1. Press the G UIDE button. 2 . Press the G REEN button. 3 . Y ou can view the programme information f or approximat ely a week. The features are similar as in grid guide. 6.3 S ch e d ule Schedule displays the list of the programmes r eserved. Y ou can modify , delete or make new reser vatio ...

  • Humax CXHD-5000C - page 35

    6. TV G u id e GB34 User’ s Manual 1. E di t ing Re s e rv at ions 1. Select a reser vation you want to edit and pr ess the O K button. The reservation popup will appear . 2 . Select Channel and press the O K button to display the channel list. Select the channel. 3 . Select Date and press the O K button to view the calendar . Select the date. 4 ...

  • Humax CXHD-5000C - page 36

    6. TV G u id e GB35 User’ s Manual 6.4 F ind Find enables you t o  nd the programme you want by ent ering the keyword, genre , time and day of the programme. 1. Press the G UIDE button. 2 . Press the B LUE button to  nd programme. 3 . Enter the keyword, genr e, time & day of the programme and select Search and then press the O K button. ...

  • Humax CXHD-5000C - page 37

    GB36 User’ s Manual 7. P r e f e r e nc e s In this chapter you can set parental contr ol, language setting, time setting , A/V setting and other con guration items to keep limitations where you want them f or the viewers. N o te : P ress the E X IT button to save the changes and r eturn to the previous menu. P ress the MENU button to exit the ...

  • Humax CXHD-5000C - page 38

    7. P r e f e r e nc e s GB37 User’ s Manual 2. C h a ng e Pa ssword Change Password allo ws you to change the curr ent password. 1. Select Change Password and press the O K button. 2 . Enter the password in Ne w Passw ord using the NUMERIC (0-9) buttons. 3 . Enter the password again in V erif y P assword to con rm. 3. I ns tallat ion L ock Ins ...

  • Humax CXHD-5000C - page 39

    7. P r e f e r e nc e s GB38 User’ s Manual 2. Subt i tle D isp la y Subtitle Display allows you t o display the subtitle automatically . This ser vice is provided when subtitles are available . 1. Select Subtitle Display . 2 . Select Au to or Manu al using the O K or  /  button. Aut o Subtitles are displayed automatically in the prede n ...

  • Humax CXHD-5000C - page 40

    7. P r e f e r e nc e s GB39 User’ s Manual 7.3 T im e S ett ing Time Setting allows y ou to set the time you want to turn the pr oduc t on or o . 1. Press the MENU button. 2 . Select Preferences using the  /  button and press the O K button. 3 . Select Time Setting using the  /  button and press the O K button. 1. P ow e r ON Y ou ...

  • Humax CXHD-5000C - page 41

    7. P r e f e r e nc e s GB40 User’ s Manual 7.4 A / V Sett ing Y ou can con gure the audio and video output settings. 1. Press the MENU button. 2 . Select Preferences using the  /  button and press the O K button. 3 . Select A/V S etting using the  /  button and press the O K button. 1. TV SCART Y ou can select the TV SCAR T output ...

  • Humax CXHD-5000C - page 42

    7. P r e f e r e nc e s GB41 User’ s Manual 4. D o lb y D igi tal Aut o S ele c t ion Y ou can set Dolby Digital automatically . If you selec t On , Dolby Dig ital audio will be output via S/PDIF . 1. Select D olby Digital Auto Selection . 2 . Select On or O using the O K or  /  button. 5. L ip- S ync Y ou can adjust the sound di eren ...

  • Humax CXHD-5000C - page 43

    7. P r e f e r e nc e s GB42 User’ s Manual 7.5 Ot h e r Sett ings Y ou can con gure other settings such as info display time and OSD transparency . 1. Press the MENU button. 2 . Select Preferences using the  /  button and press the O K button. 3 . Select O ther Settings using the  /  button and press the O K button. 1. I nfo D isp ...

  • Humax CXHD-5000C - page 44

    GB43 User’ s Manual 8. E di t C h a nn el s In this chapter you can edit all channels in the channel list or make changes to the fav ourite lists of the channels you hav e chosen. N o te : • Press the E X IT button to save the changes and return to the pr evious menu. Pr ess the MENU button to exit the menu screen. • Press the TV / RADIO butt ...

  • Humax CXHD-5000C - page 45

    8. E di t C h a nn el s GB44 User’ s Manual 2. Sele c t ing a C h a nn el Gro u p 1. Press the G REEN button to displa y the list of groups . 2 . Select the group you want and press the O K button. 3. Sele c t All / Relea s e Al l 1. Press the Y ELL O W button to select all channels. 2 . Press the B LUE button to release all channels. 8.2 E di t ...

  • Humax CXHD-5000C - page 46

    8. E di t C h a nn el s GB45 User’ s Manual 3. Sele c t All / Relea s e Al l 1. Press the Y ELL O W button to select all channels in the favourite list. 2 . T o release all channels, press the Y ELL O W button again. 4. Re n a ming Fa vo u ri te Gro u ps 1. Select the favourite group y ou want to rename and press the O K button. 2 . Press the B L ...

  • Humax CXHD-5000C - page 47

    GB46 User’ s Manual In this chapter you can con gure the installation setting and perform channel search. Menus such as channel search, software update and default setting are included in this section. N o te : • When you select Installation and press the O K button, you will be pr ompted to enter your password . Enter the password t o proce ...

  • Humax CXHD-5000C - page 48

    9. I ns tallat ion GB47 User’ s Manual 9.2 S of t w a r e U pd ate Software Update allows you to update the syst em software. 1. Press the MENU button. 2 . Select Installation using the  /  button and press the O K button. 3 . Select S oftware Update using the  /  button and press the O K button. 4 . When new software is detected, you ...

  • Humax CXHD-5000C - page 49

    GB48 User’ s Manual 10. S ys te m 10.1 Statu s Y ou can view the model name, software version, loader version, system ID , STB ID , Chip ID , update date, Micom version and MA C address of the product. 1. Press the MENU button. 2 . Select System using the  /  button and press the O K button. 3 . Select Status and press the O K button. 4 . T ...

  • Humax CXHD-5000C - page 50

    GB49 User’ s Manual 10.3 C ondi t ion al A cc e ss 1. Press the MENU button. 2 . Select System using the  /  button and press the O K button. 3 . Select Conditional Access and press the O K butt on. 1. Sub scrip t ion Statu s Y ou can view the subscription status of the channels subscribed. Pr ess the  /  button to scroll up/down the ...

  • Humax CXHD-5000C - page 51

    GB50 User’ s Manual 5. Matu ri t y Ra t ing Y ou can change the maturity rating setting. 1. Select Maturit y Rating and pr ess the O K button. 2 . Select Change Maturit y Rating and select the rating value using the O K or  button. 6. Me ss a g e s Y ou can view the conditional access messages. P ress the  /  button to scr oll up/down th ...

  • Humax CXHD-5000C - page 52

    GB51 User’ s Manual 11. S of t w a r e U pd ate In order to maintain proper performance of the product, it is essential to have the most up-to-date software. Visit the Humax website to check the latest new s and newly released software versions . http://www.humax digital.com. It is recommended that you periodically check for the a vailability of ...

  • Humax CXHD-5000C - page 53

    GB52 User’ s Manual 12.1 Me n u Ma p 1. Par e ntal Contr ol 2 . Language Setting 3 . Time Setting 4 . A/V Setting 5 . Other S ettings P r e f e r e nc e s 1. Edit Channel List 2 . Edit F avourite List 3 . Display History List E di t C h a nn el s 1. Channel Search 2 . Soft ware Update 3 . Default Setting I ns tallat ion 1. Status 2 . Signal Detec ...

  • Humax CXHD-5000C - page 54

    12. A pp e ndix GB53 User’ s Manual 12.2 T ro uble S hoo t ing Before c ontacting your local service centre, please read the tips below car efully. If the problem persists after completing the following pr ocedure , please contact your local product distributor or service centre for further instructions. 1. N o m e ss a g e disp la y e d on t h e ...

  • Humax CXHD-5000C - page 55

    12. A pp e ndix GB54 User’ s Manual 10. Ca nno t w at ch p a y ch a nn el s. • Check in the menu that you have a valid and w ork ing subscription to the channels you wish to view . • Contact your network operator for mor e information. 12.3 E rror Me ss a g e E rror m e ss a g eP ossi ble c au s e sW h at t o do N o or ba d sign al The cable ...

  • Humax CXHD-5000C - page 56

    12. A pp e ndix GB55 User’ s Manual 12.4 S p e ci c at ion Tu n e r & C h a nn el I np ut C onn e c t or IEC 1 69 - 2 F emale F r e q ue ncy Ra ng e 5 1 MHz~ 858 MH z S ign al Le v el -1 5 dBmV~1 5 dBmV De mod ulat ion DVB-C(1 6 QAM, 32 Q AM, 64 QAM, 1 28 Q AM, 256 QA M) I np ut S ym b o l Ra te 1. 5 ~ 7 MS/s MPE G T r a nspor t St r ea m ...

  • Humax CXHD-5000C - page 57

    12. A pp e ndix GB56 User’ s Manual P ow e r Su pp l y I np ut V o lta g e 90 - 250 V a.c ., 50 / 60 Hz T yp e SMPS P ow e r C ons u mp t ion Max. 1 4 W P ro te c t ion Separate internal fuse. The input should be protected against lightning . P hy sic al S p e ci c at ion S iz e 280 mm× 200 mm× 45 mm W e igh t ( Net ) 1. 5 Kg O p e r at ing ...

  • Humax CXHD-5000C - page 58

    12. A pp e ndix GB57 User’ s Manual 12.5 G l oss a ry • C o a xi al C able A cable designed to conduct RF signals. T o connec t a two devices cable will usually ha ve one female and one male connector . • D o lb y D igi tal An encoding system that digitally compresses up to 5 .1 discr ete channels of audio (left front, centre, right fr ont, l ...

  • Humax CXHD-5000C - page 59

    12. A pp e ndix GB58 User’ s Manual 12.6 Se rvic e a nd Su ppor t Information concerning troubleshooting , sof tware upgrade and pr oduc t support is provided in the following w ebsites and call centers . Should your product require warranty service, please contact HUMAX to obtain the appropriate authorization. Deut sch la nd Te l : Ö n u ngs ...

  • Humax CXHD-5000C - page 60

    12. A pp e ndix GB59 User’ s Manual Su omi Pu h: Au kio l o a j at : Ki el i: + 358 9 56 1 86 1 30 ma-pe 8 : 00 -1 6 : 00 Suomi/Englanti Au s t ri a Te l : O p e ning H o u rs: E -m a i l : W eb si te : La ng ua g e : 0820 400675 (€ 0 ,1 4 /min) Mon-Sun 8 : 00 - 23 : 00 support@humax- digital.de www.humax-digital.de Deutsch/English/T urk ish N ...

  • Humax CXHD-5000C - page 61

    20000 - 00097 PT *20000-00064PT* ROHS/MANU AL/CXHD 5000 C/ 200 GBSV(COMHEM) ...

Manufacturer Humax Category DVR

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- Humax technical drawings
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All of them are important, but the most important information from the point of view of use of the device are in the user manual Humax CXHD-5000C.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Humax CXHD-5000C, service manual, brief instructions and user manuals Humax CXHD-5000C. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Humax CXHD-5000C.

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A complete manual for the device Humax CXHD-5000C, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Humax CXHD-5000C by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Humax CXHD-5000C.

A complete Humax manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Humax CXHD-5000C - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Humax CXHD-5000C, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Humax CXHD-5000C, that we can find in the current document
3. Tips how to use the basic functions of the device Humax CXHD-5000C - which should help us in our first steps of using Humax CXHD-5000C
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Humax CXHD-5000C
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Humax CXHD-5000C in a specific country, if it was not possible to solve the problem on our own.

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