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Manual Aastra IPitomy 1000

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Summary
  • Aastra IPitomy 1000 - page 1

    IPitomy 1000 User Guide ...

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    ...

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    Table of Contents Introduction .................................................................................................................. .................. 1 About the IPitomy 1000 ................................................................................................................ 1 Benefits of VoIP Technology ................. ...

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    Networking .................................................................................................................... ............. 13 TCP/IP Settings ............................................................................................................... ....... 14 DDNS ............................................................. ...

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    Appendix 1: IP Telephones ..................................................................................................... .. 106 IPitomy 480i .................................................................................................................. ........... 106 IPitomy 9133i ......................................................... ...

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    Introduction About the IPitomy 1000 The IPitomy 1000 is a powerful busine ss communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will work with analog lines and T1 /PRI lines for traditional Public Swit ched Telephone Network (PSTN) connectivity. In additio ...

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    How This Guide W orks Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of the guide provides easy-to-follow instructions re ga rding installation of the system. Within each section of the Reference Guide you will find:  Step-by-Step Instructions – Use these easy-to-follow st e ...

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    Product Overview IPitomy 1000 Components Understanding the IPitomy 1000’s architecture and h ow it works will make installing the system simple. Powerful All-In-One Co mmunications Platform The IPitomy 1000 IP PBX (Diagram 1) is an all-in-one busi ness communicat ions system. This powerful system inclu des a complete suite of business comm unicat ...

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     Groups and extensions will be populated for cre ating a utomated atte ndant (menu) routing.  Destinations will be populated for use in setting up providers and hardware trunks. System Administration IPitomy 1000’s administration menus are a series of Web pag es accessible from a Web browser. To the left of the Menu is a navigation bar that ...

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    System Overview The system is designed to be quick to setup and in stall. Using the Installation Worksheet to organize system information and plan the appli cation in advance will reduce the time it takes to install the system. Most busi nesses will have some common co mmunication needs. The system is organized based on the se commo n n eeds. Icon ...

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    Copyright  IPitomy Communication, LLC 6 0007VRF name of the party they would like to reach. Names that match these three letters are played and the caller select s the extension to which they want to be transferred. Name s are stated in the directory as they have been reco rded by users in their voicemail box. Direct Inward Dialing (DID) Numbers ...

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    Before Getting S t arted Planning before getting started will make the setup and installation of the IPitomy 1000 simple. IPitomy has created an Installation Worksheet to assist in reco rding business and system information used in planning syste m setup and inst allation. This Checklist can be downloade d from IPitomy.com in the Dealer Section of ...

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    Expandable Analog Line/Phone Card The IP1000 equipped an expansi on slot:  Analog Line Card  This card suppli es four analog lines to expand the PSTN connectivity. The card supporting the se connections is already installed an d completely configured. Simply connect the phone lines to the RJ11 jacks at the rear of the IP1000 and start making ...

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    Copyright  IPitomy Communication, LLC 9 0007VRF Connecting to a LAN ...

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    System Requirement s Network Requirements Making preparations for the network in advance will assure there are no surprises. If you are going to have remote extensions, you will need access to the router to setup a network ad dress translation (NAT) and port forwarding. A LAN with a broadband connection is re quire d for operation of the system. It ...

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    Copyright  IPitomy Communication, LLC 11 0007VRF As part of the installation it will be important to know the:  Name of Providers  Type of Service Provided (i.e., POTS or SIP)  Phone Numbers Associated with the Service  Password and Login Information for SIP Service Record this information on the IP1000 Installation Worksheet . ...

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    System Administration About the Administration Menu IP1000’s online administration make s it simple to meet the demands of a frequently changing business. It is also designe d to be quick to setup and install. The Administration Menu is located in the Navigation Bar to the left of the page. This menu contains the administration pages used to conf ...

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    schedule . For example, to add a new extensio n, click the Add New button on the extension administration page.  Advanced – In several se ction s of the online administration there is an Advanced button where the most sophisticated capabilities of the IPitomy 1000 can be configured. The Advanced button is loca ted on the lo wer left side of ea ...

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    TCP/IP Settings The Networking Setup Menu define s th e Internet Setup for the sy stem’s hardware. Either to get IP address through DHCP or PPPoE, or to be assigned by user, the system must operate using an IP address. The TCP/IP Settings section configures the IP PBX for your Internet connection type. This information can be obtained from the se ...

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    Setting Internet Connection Ty pe The IP1000 supports six connection types: Auto matic Configuration – DHCP, Static IP, PPPoE, PPTP, L2TP, and Telstra Cable. Each setup screen and available features will differ depending on what kind of conne ction type you select.  Automatic Configuration (DHCP) – By default, the IP1000’s Internet Con ne ...

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     PPPoE –Some DSL service providers use PPPo E (Point-to-Point Protocol over Ethernet) to establish Internet connecti ons for end-users. If DSL conne ction to Internet is using, check se rvice provid er for the connection pr ovisioning type. Enable it if PPPoE is used. o User Name and Pass w ord – Enter the user name an d password p rovided b ...

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    o User Name and Pass w ord – Enter the user name an d password p rovided by service provider. User name and pa ssword will be u sed for authentication while establishing PPTP connection. o Max Idle Time and Connect on Demand – If the connection stay inactive for over a specific period time (Max Idle Time) the PPPoE connection may be cut off. As ...

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    192.168.1.1, the Start IP Addres s must be one betwe en 192.1 68.1.2 and 192.168.1.254. The default Start IP Address is 192.16 8.1.100  Minimum Number of Users – The maximum number of IP addresses that allow the DHCP server to assign to. This number cannot exceed 253. The default numbe r is 50 .  Client Lease Time – The Client Lease Time ...

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     DynDNS.org o User Name, Pass w ord and Hos t Na m e – Enter the settings of the acco unt you set up with DynDNS.org. o System – Select the DynD NS service you use: Dynamic, Static, or Custom . o Mail Exchange – Enter the settings of the account set up with Dy nDNS.org. o Backup MX – This feature allows the mail exchange serve r to be a ...

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    o E-mail Address, TZO Pass word, and Domain Name – Enter the settings of the account set up with TZO. o Internet IP Address – The IP1000’s Internet IP address is displaye d here. o Status – The status of the DD NS service connection is displayed here. o Update – To manually trigger an updat e, click this button. MAC Clone A MAC address is ...

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    NAT If IP1000 is hosting your network’s connection to the Internet, select Enabled. If anothe r Router exists in front of IP1000, select Disabled. When the NAT set ting is disabled, dynamic routing will be enabled. Dynamic Routing (RIP) This feature enables the IP1000 to automatically adjust to physical change s in th e network’s layout and exc ...

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     Interface – Select LAN or WAN (Intern et) depending on the location of the final destination. Delete This Entry To delete a route, select its number from the drop-down me nu, and click this button. Show Routing Table Click the Show Routing Table button to open a screen displaying how d ata is routed through your local netwo rk. For each rout ...

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     Allow Remote IAX Clients – Enabling Allow Remote IAX Clients setting will allow the IAX packets to pass through the firewa ll. This will allow the IP1 000 to setup a peer-to-peer connection with another IP 1000. To enable the IAX peer-to-peer communication with remote IP PBX, select Enabled. Otherwise, select Disabled. Internet Filter  Fil ...

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     IPSec Passthrough – IPSec (Internet Protocol Security ) is a suite of protocols used to implement secure exchange of pa ckets at the IP layer.  L2TP Passthrough – Layer 2 Tunneling Protocol is the method used to enable Point-to-Point Protocol (PPP) to be tunneled through an IP network.  PPTP Passthrough – PPTP (Point-to-Point Tunnel ...

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    Access Restriction Copyright  IPitomy Communication, LLC 25 0007VRF ...

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    Internet Acce ss Policy The Internet Access Policy screen allows you to block or allo w sp ecific kinds of Internet applications and traffic such as Internet access, designated service s, websites, and inbound traffic during specific days an d times.  Access Policy – Access can be mana ged by a poli cy by using the settings on this screen to e ...

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    Application Forwarding Single Port On this screen, forwarding applications per po rt basi s to specified network servers is customized. Once configured, the requ ests received from Internet for the configured application and through the specified p ort will be forwarded to the appro priate servers (computers). Before using forwa rdi ng, static IP a ...

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    Application Application screen sets up public servi ces on local network, such as w eb servers, ftp servers, e-ma il serv ers or other speci alized In ternet applications. (Specialized Internet applications are any applications that use Internet access to perform functions such a s videoconferencing or online gaming. Some In ternet applications may ...

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    Port Range This screen instruct s the IP1000 to wat ch outward data for specific port numbe rs. The IP address of the computer that matched is remembered by IP1000, so that when t he requested data returns through the IP PBX, the data is sent to the proper computer by way of IP address and port mapping rules. To add an application, complete the fol ...

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    DMZ The DMZ screen allows one local user to be expo sed to the Internet for use of a special purpose service such as Internet gami ng and video conferencing. DMZ hosting forwards all the ports at the same time to one PC. The Port Range Forwarding is mo re secure because only the configure d ports are opene d. If DMZ hosting opens all the ports of o ...

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    Internet Access Priority Select Enabled to use the QoS policy and system wil l allow user to setup the QoS policy. Administrators can choose to manually set the Intern et band width or let system to determine it automatically. Category There are four categories available. Sele ct one of the followin g: Applications, Online Games, MAC Address, Ether ...

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    o Enter a Name – Enter any name to indicate the name of the entry. o Port Range – Enter the port range that the application will use. For exampl e, if administrators want to allocate ba nd wi dth for FTP, enter 21-21; if need services for an application that uses from 1000 to 1250, then enter 100 0-12 50. There are totally up to three ranges to ...

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     Priority – Select the appropriate priority: High , Medium , Normal , or Low .  Click the Add button to save your changes. New entry will appear in the Summary List Summary This lists the QoS entries you have creat ed for your application s an d device s  Priority – This displays the bandwidth priority of High, Medium, Normal, or Low. ...

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    Administration Administration The Administration screen allows user to change the IP PBX’s ac cess settings and configure the UPnP (Universal Plug and Play) features as well a s to backup and restore the IP PBX’s configuration data. Web Access  Web Utility Access – HTTP (HyperText Transport Protocol) is th e comm unications protocol used t ...

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     Web Utility Access – HTTP (Hyper Text Transport Protocol) is the comm unications protocol used to connect to servers on the Wo rld Wid e Web. HTTPS uses SSL (Secured Socket Layer) to encrypt tr ansmitted data for higher security. IP1000 supports two types of protocol s, HTTP or HTTPS, for web access.  Remote Upgrade – If remote upgrade f ...

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     Log – To access activity logs, select the Enabled radio button. While logging is enabled, users can choo se to view temporary logs. Click the Disabled button to disable this function  View Log – To view the logs, click View Log , a new screen will appear with logged information shown on it. Four types of logging are su pporte d, Incoming ...

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     Ping Test – The Ping test will chec k the status of a connection. Enter the IP address or URL of the PC whose connection you wi sh to test, the packet size (default is 60 bytes), and how many times you wish t o test it. Then, click the Start to Ping but ton. The Ping screen will then display the test results. Click the Close button to return ...

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    Router Information  Firmware Version – This shows versi o n number of the IP1000’s firmware  Current Time – This shows the time set on the IP1000  Internet MAC Address – This is th e IP1000’ s MAC address.  Host Name – The Host Name entered when set TCP/IP Settings screen.  Domain Name – The Domain Name entered whe n se ...

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     MTU – Show the MTU (Max imum Tran smission Unit) setting for the IP1000.  IP Release – It is available for a DHCP connection, click this button to release the current IP address got from DHCP server.  IP Renew – It is available for a DHCP connecti on, click thi s button to release the current IP address and get a new IP add ress fro ...

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    Analog Interface The Analog Interface screen is used to conf igure the on-b oard analog ports. In IP1000, it includes 2 FXS ports and 6 FXO ports. Each a nal og port uses SIP protocol to register to the SIP proxy server embedded in IP1000 SIP Settings This screen lets you configure the SIP serv er an d the related p arameters that the analog ports ...

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    Voice The Voice Settings screen is for selectin g and configuring the FXO line setting s.  Answer Time – Specify the time in seconds that the analog ports wait for the called party to answer the call. If the called party does not answer the call within this time period, the call is terminated automatic ally. The default value is 180 second s. ...

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     Rx Gain –The FXO ports may increase or a ttenuate the power lev el of the telephony port, changing gain level manually may be requi red. This field allows user to set the receiver gain level in dB  DTMF Power – Enter the desired value for the DTMF power that F XO ports dial toward PSTN. Each level for changing is 0.1dBm.The default value ...

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    Codec This screen is for selecting and configur ing the voice code c, voice parameters. Codec  Prefer Type – Select this preferre d voice cod ec that analog ports (FXO and FXS ports) used to negotiate with SIP sever for determining the voice codec. Available codecs are G.711u, G.711a, and G.729.  G711u_pkt – Select this packetization time ...

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     Out_wait – Enter the time in milliseconds t hat the FXO port keeps waiting after seizing a telephony port and before di aling out DTMF signals. The default value is 1000 millisecond.  Bat_vol – Before seizing a FXO port for dialing out, the FXO port detects voltage level on the port to ensure that the port is connected and availabl e. If ...

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     High Cutoff Frequency – Input the high cut-off frequency that the CP tone detection will take. The default value is 550 Hz  Low Cutoff Frequency – Input the low cut-off freq ue ncy that the CP tone detection will take. The default value is 260 Hz. Reset Analog  The Reset Analog button allows administrators to reset the analog ports in ...

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    SIP Providers SIP Providers are VoIP service provider ac counts or other SIP-ba sed devices that provide PSTN connectivity. SIP provider ac counts can have multiple phone numbers or Direct Inward Dialing numb ers (DIDs). The individual numbers can be route d to different destinations within the system just like a trunk (T1 or plain old telephone li ...

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    Add a New SIP Provider 1. Click on Providers and SIP Providers . The SIP Providers landing page will appear. 2. Click on Add Provider . The Edit SIP Providers page appears. 3. Assign a Name to the SIP Provider. 4. Select the User Type associated with the SIP Provider. 5. Select DTMF Mode associated with the SIP Provider. Copyright  IPitomy Commu ...

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    6. For the Host enter the domain or IP addre ss associated with the SIP Provider. 7. Select the Register option needed for the SIP Provider. Yes – automatically registers with provided settings. No – Doesn’t register. Custom – Allows for any special registration rules ne eded for the SIP provider. 8. Select Authentication Mo de for the SIP ...

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    for reconnecting the call mid strea m. 18. Select Insecure option fro m provided drop down list. This specifies how to handle connections with peers. Port - ignore the port number where aut hentication came from. INVITE - do not require initial invite to authenticate. Port.Invite - do not require initial invite to authenticate and ignore the port w ...

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    23. Click the Save Changes button. 24. Click Apply Chan ges when ready to implement these changes to the system. Edit an Existing SIP Provider 1. Click on Providers and SIP Provider . The SIP Providers landing page will appear. 2. Select a provider from the list in the SIP Provider Window on the landing page. 3. Select a Provider by clicking on the ...

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    number or you can chec k the messages by going through the voicemail gateway or dialing 924.  Schedules route callers to different destinatio ns or people in the organization during specified times and dates.  Branch Office connections provid e broadband acce ss to other branch locations by dialing a short access co de followed by the extensi ...

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    are dictated by CODECs. Different CODECs compress voice packets differently. G.711 is the most common and highest qualit y, but consumes the most bandwi dth. G.729 requires license fees to use in con junc tion with the IPitomy 1000 se rvice s like voicemail, conferencing and musi c on h old.  Voicemail Settings – Manages voicemail messa gi ng ...

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    Create Create new extensions for selected phones. Y ou can upload extension details in a file or manually enter information. No Assign Assign existing extensions to selected phones. No Unassign Removes the configuration file for the phone and all association between the extension and the phone. No Unassign & Default Same as Unassign but also se ...

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    Select All, None, Check or uncheck multipl e s with the click of No Invert checkboxe a button. Refresh Scan the ne twork for devices. Scanning is done No using the settings in Advanced Scan Settings. The scan results di splayed depend on the active filters (controlled via Advanced Filter Settings). Filter Only ter applying No Displays results of th ...

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    Advanc Filter Settings ge how the network scannin g is performed. It only limits splayed. This means that if you only want to cha nge filters it is t Sort Ord Determine what order items are listed in . Hover your cursor over the help icon t to the Sort Order fields for options. Hide You can hide different device types from view. Filter Pa nter a pa ...

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    attempt to scan the network more often than this you only get result s stored from a previous scan. Maximum wait rn. Maximum number of seconds to wait for all packets to retu Packet Count Number of packets to send. TX Interval Transmission interval between packets. Only meaningful when Packet Count is greater than 1. Minimum allowed value is 0.2 Ba ...

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    commands. User Password b User Name & Password Phone’s We may have to be specified if the phone i s not using factory default settings for these items. When these fields are blan k Auto-Discovery uses default settings. Factory Default Wait ne Maximum seconds to wait for the pho to signal completion of a Factory Default. Troubleshooting Networ ...

  • Aastra IPitomy 1000 - page 63

    the “ Create ” button. This takes you to the Extension Creation page. 3. Enter the new extension inform atio n or upload a CSV file for the extensions. Then Click the “Cr eate ” button. If successful, Click th “ Return to Extensions ” button. 4. Click the “ Auto-Discov ery ” butto e n. to setup are highlighted. Click t he ult ”. W ...

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    5. Check the Auto Numb er check box. 6. If Auto-Discovery is going to be used skip to Step7 . If Auto Discovery is not going to be used than fill in all the pertinent information for each extension. 7. Click the Create button. 8. The screen that follows displays the results of each extension. If satisfied with the result s click “ Return to Exten ...

  • Aastra IPitomy 1000 - page 65

    (Add up to 180 keys) 57i 30 Yes 536EM & 560EM (Add up to 180 keys) Phones with top and bottom key areas will display shortcut lin ks for Top & Bottom. The total number of keys displayed on the phon e at any moment depends not only on the display area available, but al so on the state of the phon e lines (se e Key State for more information) ...

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    Fwd Off Set Fwd Fwd Gateway Park Menu Intercom Directory Callers Services Forwarding Off Set Forwarding Number Tip: Keys will only work if the System Admi nistrator has configur ed the system for the particular function. Key Label The label is the display name to use for the key. It is visible on the phone’s L CD screen (except for model s 9112i ...

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    Incoming A call is ringing the extension. Outgoing A call is being placed from the extension. To program a key’ s state: Check the desired boxes (any of: Idle, Connected, Incoming, Out going). If no boxes are available for checking it mean s that the key will always be active. Advanced Settings Custom Sip Settings Network *LAN *WAN *Custom Server ...

  • Aastra IPitomy 1000 - page 68

    *US-Pacific *US-Alaska *US-Aleutian *US-Hawaii Volume Controls Headset Tran smit Gain This is the audio volume level (dB) transmitted by the PBX to the phone. Headset Side Tone Gain This is the audio volume level (dB) of your voice signal sent back into your ea r so you can hear yourself talk and know th at the line is not dead. Handset Tran smit G ...

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    When a phone has a Module Type set you will see th e Module Type name and quick links to module keys at the top of the pag e. The most advanced module is the 560 EM. Its LCD screen di splays button names in two columns. Each column ca n be given a name via Phone Settings. Module Descriptions and Options: o 560 Expansion Module - This module has 60 ...

  • Aastra IPitomy 1000 - page 70

    3. Insert the Name or depart ment associated with the extension b ein g created. 4. Create an Extension Number for this person or dep artment. 5. Populate the Email address for the person or extension. This will allow the system to forward email message s to the address of the person at the extension. 6. Select a status from the drop-down menu. An ...

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    Groups can answer call s to this extension. 11. Create a Pic kup Group . This number must match the Call Group number(s). It defines the Call Group Numbers this extensio n ca n pickup remotely by pressing 99. 12. Click Apply Schedule . When an exten sion is created, a schedule destination is created. This schedule is n ot activated u ntil the Apply ...

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    4. Enter the telephone number. Changing a Forwarding Number While A way from an Extension Only unconditional forwarding ca n be ch anged from a touch-tone keypad. When it is necessary to modify the forwar ding setting while away from the office , the IPitomy 1000 has a forwarding applic ation built into the system. It is necessary to have an automa ...

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    Copyright  IPitomy Communication, LLC 68 0007VRF ...

  • Aastra IPitomy 1000 - page 74

    Phone Type It is necessary to enter the MAC address of each telephone. The telepho nes have a barcode with the MAC ID printed on them. The phon e type is a drop down list for selecting which IP phone hard wa re is being used on the extension. IPitomy supports Aastra  and Polycom  phones a nd will be adding additional phone types in the future ...

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    CODEC Permission s (Allow CODECs) These transmission spee ds are delive r ed by the service provider and automatically register in th e extension through the system. These exten sion defaults should not be changed. Voicemail Settings These settings manage voicemail messa ging an d routi ng. When a voicemail box is created with an extension, it is n ...

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     Allow Incoming Intercom Paging – Permits a page to be hea rd through this extension.  Allow Outgoing Intercom Paging – Permits a page to be made through this extension.  Allow User to Forward Calls – Permits an extension to forward a call or voicemail message to another extensio n on the system.  Allow User to Record Calls – Pe ...

  • Aastra IPitomy 1000 - page 77

    Park - This key will park the call in an available park assignment. Voicemai l- This button will take the call er to their voicemail login. Pause - Is a BLF Key that can be assigned to a letter and the Extensio n numb er to indicate when an Agent in the ACD is paused. Pause is the equivalent of DND except it refers to Agents in a queue. Pickup 701 ...

  • Aastra IPitomy 1000 - page 78

    Create an extension or extensi ons to be used by IP550 phones by bro wsi ng to Destinations and then Extension s and create either a single extension or a group of extensions to be utilized. You can also use the Import .CSV feature. This import feature is particularly relevant with Auto-Provisioning as you can in almost a single step import the Ext ...

  • Aastra IPitomy 1000 - page 79

    For further instruction on t he .CSV feature ple a se refer to the Product Installation Manual for the PBX product that you are installing. Once you have created your extensions then edit the extensions, and browse to Advanced and set the phon e type to IP550 . The remainder of the configuration is do ne via the Phone interface. You must access the ...

  • Aastra IPitomy 1000 - page 80

    interface It should also be noted that you can al ways per form the standard Auto-Discove ry that has been available for Aastra Phone sets. This pro cess can now be performed on IP550 also. It is the same as discussed in the Auto-Di scovery section of the Manual. Make you appropriate button chang es from this scree n and then select Save and Restar ...

  • Aastra IPitomy 1000 - page 81

    mapping feature via the Smart Personal Console simply log in to your SPC, the n bro wse to My Account and then access the My Phone Settings Link. Groups The Group function allows incoming call s to be distributed to a group of extensions rather than just one extension. Within the Group func tion, diff erent dist ributions strategies may be selected ...

  • Aastra IPitomy 1000 - page 82

    Service Cathy Caldwell 123 Gretchen Goodall 134 David Dawson 124 Peter Polk 135 Susan Smith 125 Robert Reed 126 Using this ring grou p scen ario the Menu w ould look like :  Sales (Destination - Group 1).  Customer Service (Destination - Group 2).  Office Manager (Destination - Ext. 113). The menu prompt for this menu and group arra ngemen ...

  • Aastra IPitomy 1000 - page 83

     East Coast Sales, press 1.  West Coast Sales, press 2.  Customer Service, press 3.  Accounting, press 4. Calls sent to these groups might use diff erent ri ng strategie s. The East Coast Sales group might answer call s Round Robin, distri buting the calls to each Sale Representative consecutively . If a sales person is mi ssi ng fr om ...

  • Aastra IPitomy 1000 - page 84

     Ring All – Ring all phone s in the group.  Round Robin – Distributes call s to extensions consecutively one after the other. Delivers a new call to the first person in the grou p only after the last person in the group has taken a call. If an extension is busy the call will automatically be routed to the next extension in the group.  ...

  • Aastra IPitomy 1000 - page 85

    5. Click Apply Chan ges when ready to implement changes to the system. Delete a Group 1. Click on Destinations and Groups . The Groups p age will appear. 2. Click Delete . The Group will be removed. Menus Menus direct callers to destinations within a business. A menu can route a caller to a destination once a number on a key-p ad has been pressed. ...

  • Aastra IPitomy 1000 - page 86

    This menu example is used to automatically route callers to the de stination (person or group) they would like to speak to. The au tomated attendant helps minimize the numbe r of calls to the receptionist and frees up t ime for other tasks. A Main Menu for this company might be listed as follows:  Sales (Destination - Group 1).  Customer Serv ...

  • Aastra IPitomy 1000 - page 87

    When a caller pressed “1 ” they woul d hear a menu prompt for Menu 2 : For sales in:  New York, press 1.  Florida, press 2.  California, press 3.  Arizona, press 4. In Menu 1 Customer Service might use a Ring All strategy, which would allow the first available Customer Service Representative to pick up a call. In Menu 2 call s would ...

  • Aastra IPitomy 1000 - page 88

    Advanced Menu Settings Advanced menu settings creat e rules by which the menu will operate. They also permit other dialing options if callers do not want to use the men u to rea ch a destination within the business. Response Time Out Enter the number of seconds the system will wait for a menu sel ection from the caller after the greeting (prompt). ...

  • Aastra IPitomy 1000 - page 89

    can also control ho w callers enter the confer ence. If the “Announce on enter” che ckbox is checked, callers will be prompted to record their name as they ent er the conference room. The new participants name will be announced to other participants in the conference. If the “Enter Muted” checkbox is checked, conference callers will enter t ...

  • Aastra IPitomy 1000 - page 90

    5. Check “ Announce on enter ” if calle r’s should announce their nam es to other participants in the co nferen ce. 6. Check “ Enter Muted ” if callers sho uld enter the conference with their phones muted. 7. Click on Save Changes . 8. Click on Apply Changes when ready to implement the changes to the system. Meet-me Conferences Featur es ...

  • Aastra IPitomy 1000 - page 91

    Creating a Voicemail Box Withou t An Asso ciated Extension 1. Click Destinations and Voicemail . The Voicemail page will appear with any extensions that have already been cre ated. 2. Click Add Mailbox. The Edit Voicemail page will a ppear. 3. Enter the Mailbox Number . Be sure to verify that the number you select is not being used for a conf eren ...

  • Aastra IPitomy 1000 - page 92

    Delete a Voicemail Box 1. Click on Destinations and Voicemail . The Menus pa ge will appear. 2. Click Delete . The Voicemail box will be removed. Schedules A schedule is a destination . A sched ule defines the destination to which calls are to be routed for a specified time period. A schedule can b e used to define when a business, department, grou ...

  • Aastra IPitomy 1000 - page 93

    Groups, Extensions, Locations in the Business (Conferen ce Room s), People, Voicemail Boxes, or Branch Offices (othe r office lo cations). 6. Check Apply For ward Settings . This will apply the Forward Settings established within each destination. Note there are only forwa rdin g settings on extensions currently, so this will not effect destination ...

  • Aastra IPitomy 1000 - page 94

    Deleting a Holiday 1. Click on Destinations and Schedules . The Schedul es page will appear. 2. Click the Schedule Name containing th e Holid ay to be deleted. 3. In the Holidays section, highlight the Holiday name you want to d elete. 4. Click the “ remove ” button. 5. Click the “ Save Changes ” button. Branch Offices Branch Offices is a p ...

  • Aastra IPitomy 1000 - page 95

    8. Leave qualify at 30000. 9. Click Save Changes 10. Click Apply Chan ges Configuring Office 2 1. Click on Destinations and Branch Offices . The Branch Office s page will appear. 2. Click on Add Office . 3. Name should match that given to the Office 1 PBX. The name should only contain alpha-numeri c ch aracters and no spaces. 4. Host needs to be th ...

  • Aastra IPitomy 1000 - page 96

    Branch Extensions can also be added to a br anch office. The se ext ensions are created through the add extension field at the botto m of the branch office e dit page. Bra nch extensions can be dialed di rectly witho ut a prefix, provided that these extensions are properly configured on the PBX for which t he branch extensions are defined. Branch e ...

  • Aastra IPitomy 1000 - page 97

    destination for all calls. Setting the Default Incoming Destination To set the Default Incoming Destination: 1. Click on Call Routing and Incoming . The Incoming Call Routing page will appear. 2. Select a Default Incoming Destination from the drop -down box. 3. Click the Set button. 4. Click the Save Changes button. Defining the Service Provider De ...

  • Aastra IPitomy 1000 - page 98

     10 digit dialing  11 digit (1+ dialing)  International  Emergency Calls  Custom Dialing These routes cannot be del eted from the system. Adding A New Call Subroute A sub route is a specific pattern within a r oute type that will be routed differently from other routes. For instance, if you add 858 as a r oute to 10 digit or 11 digit ...

  • Aastra IPitomy 1000 - page 99

    Adding a Service Provider 1. Select a service provider from the drop-do wn box to the left of the Trunks list. 2. Click Add . The service provider will appear in the list. 3. Click on the Name of the provider. 4. Click the Up or Down button to positio n the service provider in the list in the order calls are to be ro uted over this reso urce. Delet ...

  • Aastra IPitomy 1000 - page 100

    7. Select Mailbox Exit destination – this is t he destination calls will be routed to when leaving a voicemail box. 8. Select Directory Type – this is the type of directory to use for the Directory destination. 9. Click on Save Changes . 10. Click on Apply Changes when ready to implement changes to the system. Database The IPitomy 1000 is like ...

  • Aastra IPitomy 1000 - page 101

    Deleting a Backup Version from the Sy stem 1. Click on PBX Setup and Database . The Databa se Setup page will appear. 2. To delete a copy of the System’s Setup from the internal datab ase , select the Backup version to be deleted from the Da tabase Win dow and click the Delet e button. This will delete the version of the System’s Set up selecte ...

  • Aastra IPitomy 1000 - page 102

    Voicemail Settings 1. Select and enter Voicemail Menu settings:  Play the Enve lope Message – This is the Time and Date of the call.  Say Caller ID – This plays the caller’s phone numbe r when available.  Skip MS on Playback – This is the interval (in Milliseconds) that voicemail will skip forward or backward on playback. This numb ...

  • Aastra IPitomy 1000 - page 103

    * There is no guarantee that an external mail serve r will wo rk, some ISP’s or hosts may have mail filters and coul d blo ck a message. Advanced Settings  Allow Review – Allows users to review a messag e after it has bee n played.  Allow Operator – Allows people calling this mailbox to press ‘0’ to go to the syst em operator destin ...

  • Aastra IPitomy 1000 - page 104

    Advanced Settings Advanced SIP settings define in more detail the management of network traffic. These settings are automatically provi sioned when the system registers with the router. In most business im pleme ntations it is not necessary to make change s to these settings. Prompts A prompt or greeting can welcome a call er to the business, direc ...

  • Aastra IPitomy 1000 - page 105

    Download a Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear. 2. Select a prompt from the Prompt Files on Server Wi ndow. 3. Click Download . The prompt will down load. Delete a Prompt 1. Click PBX Setup and Prompts . The Edit Prompts page will appear. 2. Select a prompt from the Prompt Files on Server Wi ndow. 3. Click Delet ...

  • Aastra IPitomy 1000 - page 106

    5. Click Save Changes. 6. Select Browse and locate the music file to be uploaded . 7. Open the file using the operating syste m. The file will appear in the Load This Music File Window. 8. Click on Upload File . The file will appear under the play list of which it was uploaded too. Edit Existing Music Files 1. Click PBX Setup and Music on Hold . Th ...

  • Aastra IPitomy 1000 - page 107

    Feature Codes Found in the PBX Setup section of online admin istration, the IPitomy 1000 provides a set of system feature codes. These co de s allow system users to manually manage calls from an extension. To access th ese featu re codes. Click PBX Setup and Feature Codes . The Feature Code Chart will appear. Note that the feature descriptions in o ...

  • Aastra IPitomy 1000 - page 108

    Report for the IPitomy 1000 tracks:  Date/Time – The date and time of the call.  From – The telephone number whe re the call is from.  Destination – The extension, voicemail box or group to which the call is goin g.  Trunk – The phone number the call cam e in on.  Duration – The length of the call in hours, minute s a nd se ...

  • Aastra IPitomy 1000 - page 109

    Recordings The Recordin gs sectio n allows you to: o Listen to recordings. o Download recordings. o Delete recordings. This page will display all recorded calls on the PBX. Only extensions with allow call recording selected are able to use this f eature. Copyright  IPitomy Communication, LLC 104 0007VRF ...

  • Aastra IPitomy 1000 - page 110

    Appendices Copyright  IPitomy Communication, LLC 105 0007VRF ...

  • Aastra IPitomy 1000 - page 111

    Copyright  IPitomy Communication, LLC 106 0007VRF Appendix 1: IP T elephones IPitomy 480i The Model 408i is an advanced, fully featured, IP screen Telephone that provides a flexible IP solution designed with interoperability and ease of use in mind. IPitomy 9133i The Model 9133i is an advanced, fully featured multi-line IP Telephone that takes f ...

  • Aastra IPitomy 1000 - page 112

    IPitomy 480i CT IPitomy Communications is pleased to announ ce the newest addition to our Enterprise IP telephone portfolio. Consisting of an adv anced, fully featured IP screen Telephone base station and separate cordless han dset, the Model 408i CT provides high perform ance VoIP cordless mobility within an office or warehouse. IPitomy 53i The 53 ...

  • Aastra IPitomy 1000 - page 113

    IPitomy 550 The IPitomy IP550 Sip based telephone is designed for bu sy business environments. The IP550 is the workhorse phone for any busin ess with a wide range of telecommuni catio ns requirements. Equally at home on the desk of a co rporate executive or on a conference table, the IP550 fits just about any business situation. The IP550 is an ad ...

  • Aastra IPitomy 1000 - page 114

    IPitomy 57i CT The 57i CT from IPitomy offers powerful featur es and flexibility in a standards based, carrier- grade advanced level, expandable, IP telephone t hat includ es an integrated WDCT cordless mobility handset for coverage up to 300,000 sq ft.* Wi th a sleek and elegant design, large 144 x 128 pixel graphical backlit LCD display and 6 dyn ...

  • Aastra IPitomy 1000 - page 115

    calls on a regular ba si s, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments. Detailed information regarding these phone s incl udi ng technical specifications can be foun d a t www.aastra.com . CounterPath™ eyeBeam ® 1.5 and X-Lite ® 3.0 What is a Softphone? CounterPath’s eyeBeam® 1.5 and X-Li ...

  • Aastra IPitomy 1000 - page 116

     Performance management of the SIP end-point (Softphone).  High compression CODEC suppo rt . Softphone Installation 1. Download the CounterPath™ Softpho ne to be used with the system from www.counterpath.co m . The installation utility will install a phone icon in the toolbar of the operating system. It looks li ke a green light. 2. Left cl ...

  • Aastra IPitomy 1000 - page 117

    17. Select a status from the drop -do wn menu. An extension can be:  Active – Currently in use.  Disabled – Not currently in use. 18. Create a v oicemail PIN for the extension. PIN numbers must be between 3 and 4 characters long. The default setting is for the PIN to be the extension number. Be sure to instruct users to ch ange the PIN to ...

  • Aastra IPitomy 1000 - page 118

    o Select Enabled or Disabled . Disabled turns the forward setting off. Enabled turns the forward setting on. If the Forward setting is Enabled, you can ch oo se to select a destination from the drop-down list. The IPitomy 1000 allows calls to be forwa rd ed to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls ca n ...

  • Aastra IPitomy 1000 - page 119

    Appendix 2: T roubleshooting Why does my Aastra pho ne freeze with 100% done w ritten on the screen? The phone is attempting to access an un reachable network. You need to manually chang e the TFTP server IP on the phone to ma tch the PBX IP. Also make sure that PBX Network Settings IP matches your actual PBX IP. If it does not, change it and SAVE ...

  • Aastra IPitomy 1000 - page 120

    Glossary Analogue Telephone Adapter (ATA) – Con ne cts a telephone to a high-speed modem and facilitates VoIP or fax ca lls over the internet. Backbone – Global network conn ections that route voice and data traffic from o ne major metropolitan area to another. Bandwidth – The transmi ssion capacity of a given device or netwo rk. Broadband ? ...

  • Aastra IPitomy 1000 - page 121

    Packet – A unit of data transmitted over a network. Park – Parks a call in a reserved extension (pa r k slot) and allows the call to be retrieved from another extension. PRI (Primary Rate Interface) – ISDN service provides 23 64 -Kbps B (Bearer) channels an d one 64-Kbps D (Data) channel (23 B and D). The D Channel is used for control in sign ...

  • Aastra IPitomy 1000 - page 122

    ...

  • Aastra IPitomy 1000 - page 123

    ...

  • Aastra IPitomy 1000 - page 124

    IPitomy Communications, LLC Phone: 941.306.2200 Email: info@ipitomy.com www.ipitomy.com Corporate Offices: 200 S. Washington Blvd. Suite 1 Sarasota, FL 34236 ...

Manufacturer Aastra Category IP Phone

Documents that we receive from a manufacturer of a Aastra IPitomy 1000 can be divided into several groups. They are, among others:
- Aastra technical drawings
- IPitomy 1000 manuals
- Aastra product data sheets
- information booklets
- or energy labels Aastra IPitomy 1000
All of them are important, but the most important information from the point of view of use of the device are in the user manual Aastra IPitomy 1000.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Aastra IPitomy 1000, service manual, brief instructions and user manuals Aastra IPitomy 1000. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Aastra IPitomy 1000.

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A complete manual for the device Aastra IPitomy 1000, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Aastra IPitomy 1000 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Aastra IPitomy 1000.

A complete Aastra manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Aastra IPitomy 1000 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Aastra IPitomy 1000, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Aastra IPitomy 1000, that we can find in the current document
3. Tips how to use the basic functions of the device Aastra IPitomy 1000 - which should help us in our first steps of using Aastra IPitomy 1000
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Aastra IPitomy 1000
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Aastra IPitomy 1000 in a specific country, if it was not possible to solve the problem on our own.

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