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Manual Intermec PB50

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  • Intermec PB50 - page 1

    PB 50 Mobile Label and Rec eipt Printer User ’ s Guide ...

  • Intermec PB50 - page 2

    ii PB50 Mobile Label and Receipt Printer User’s Guide Intermec T echnologies Corporation W orldwide Headquarters 6001 36th Ave.W . Everett, W A 98203 U.S.A . www.intermec.com The information contained herei n is provided solely for the purpose of allowing customers to operate and service Intermec-manuf actured equipment and is no t to be released ...

  • Intermec PB50 - page 3

    iii PB50 Mobile Label and Receipt Printer User’s Guide Document Change Record This page records changes to this document. The document was originally released as Revision 001. Ve rs i o n Number Date Description of Change 002 11/2008 These changes were made for the current release: • Support for th e ESC/P programming language. • Addition of ...

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    PB50 Mobile Label and Receipt Printer User’s Guide iv ...

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    Contents PB50 Mobile Label and Receipt Printer User’s Guide v Contents Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Contents vi PB50 Mobile Label and Receipt Printer User’s Guide Changing Configuration S ettings From PrintS et . . . . . . . . . . . . . . . . . . . 25 Changing Configuration Settings Usin g the Command Line . . . . . . . . 25 Changing Configuration Settings From the Printer Home Page . . . . . . 26 Changing Configuration Settings From SmartSyste ...

  • Intermec PB50 - page 7

    Before You Begin PB50 Mobile Label and Receipt Printer User’s Guide vii Before Y ou Begin This section provides you with safe ty inf ormation, technical support information, and sources f or additional product information. Safet y Inform ation Y our safety is extremely im portant. Read and follow all warnings and cautions in this document before ...

  • Intermec PB50 - page 8

    Before You Begin viii PB50 Mobile Label and Receipt Printer User’s Gu ide W eb Suppor t Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). T o order printed versions of the Intermec manuals, contact your local Intermec represent ative or distributor . Visit the Intermec technical knowledge base (Knowledge Ce ...

  • Intermec PB50 - page 9

    Before You Begin PB50 Mobile Label and Receipt Printer User’s Guide ix Who Should Read This Manual This user’s guide is for the person who is responsible for installing, conf iguring, and maint aining the PB50 printer . This guide provides you with information about the features of the PB50, and how to install, conf igure, operate, maintain, an ...

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    Before You Begin x PB50 Mobile Label and Receipt Printer User’s Gu ide ...

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    1 1 Using the PB50 Mobile Label and Rec eipt Printer Use this chapter to familiarize yourself with the PB50 and PB50C Mobile Label and Receipt Printers. In this chapter you will f ind these sections: • Learning About the PB50 Print er • Using the Batteries • Loading Media • Printing a T estprint ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 2 PB50 Mobile Label and Receipt Printer User’s Guide Learning About the PB50 Printer The PB50 and PB50C are rugged direct thermal label and receipt printers designed for use with the CK31, 700 series, CK61 , CN2B, CN3, and CN3e mobile computers as well as the SF51 and SR61 scanners. Th ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 3 Identifying the Par ts of the Printer Use this illustrations to familiarize yourself with some of the features of the PB50. PB50 Printer: This illus tration shows the important features of the PB50 printer . A weather-resistant flap ...

  • Intermec PB50 - page 14

    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 4 PB50 Mobile Label and Receipt Printer User’s Guide Understanding the Control Panel The PB50 control panel cont ains four buttons, a liquid crysta l display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and per form functions on the PB50 printer. See t ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 5 All of the buttons can act as “soft keys,” which means that the function of each button depends on the state of the printer. A small icon appears in the screen next to the b utton to indicate the function it performs Standby (Po ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 6 P B50 Mobile Label and Receipt Printer User’s Guide There is only one LED on the PB50 printer : the Ready-to-W ork ™ indicator. Understanding the Printer Sounds The PB50 plays sounds in response to several actions that you can take with the printer. Use the follo wing table to unde ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 7 Managing Power on the PB50 Use the power op tions on the PB50 to manage and conser ve battery power. From the Power op tion in Setup menu, you can set Low Batter y , Sleep Timer, and Standby Timer. Use the Low Battery option to set t ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 8 PB50 Mobile Label and Receipt Printer User’s Guide Using the Batteries The PB50 uses a rechargeable 2200 mAh lithium-ion batter y (Model AB13) for power . Y ou must fully charge the batter y before you can use the PB50. A fully charged batter y can last up to one week without needing ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 9 3 Insert the edge of the batter y under the lip of the PB50 and then push down until you hear the battery latch click . Charging the Batteries There are two ways to charge the PB50 battery: • Connect AC po wer to the printer an d c ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 10 PB50 Mobile Label and Receipt Printer User’s Guide Understanding the Batter y Icons The easiest way to tell the status of your batter y is to look at the batter y icons on the control panel of the PB50. Extending Batter y Life Here are some tips for extending the overall lif e of yo ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 11 • Do not operate the PB50 in extr emely cold temperatures. Using the PB50 in temperatures belo w freezing reduces the overall batter y life. Remember that any rechargeable battery loses its ability to mainta in a charge over time. ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 12 PB50 Mobile Label and Receipt Printer User’s Guide 2 Press down on the media adjust guide and slide the tw o media supports apar t. 3 Insert a roll of media and press the media adjust guide until the roll is held f irmly in place. Make sure you load the media clockwise so that it pu ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 1 3 5 Close the media cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly . 6 Press down on the self-strip door to make sure the media cover is completely latched. 7 Press and h ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 14 PB50 Mobile Label and Receipt Printer User’s Guide T o load media for self-strip printing 1 Complete Steps 1 through 4 in the previous procedure. 2 Open the self-strip door in the media cover . 3 Remove a label from the roll of media so that you are left with several inches of label ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer PB50 Mobile Label and Receipt Printer User’s Guide 15 7 Press and hold the Feed button for more than two seconds to calibrate the media. Printing a T estprint After you have loaded media in the printer , you are ready to pri nt a testprint. Y ou can choose from seve ral testprint op ti ...

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    Chapter 1 — Using the PB50 Mobile Label and Receipt Printer 16 PB50 Mobile Label and Receipt Printer User’s Guide ...

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    17 2 Configuring the PB50 In this chapter you will f ind these sections: • Conf iguring the PB50 • Establishing Communications With a Host • Upgrading the Firmware • Downloading Fonts and Graphics ...

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    Chapter 2 — Configuring the PB50 18 PB50 Mobile Label and Receipt Printer User’s Guide Configuring the PB50 Y ou can change the conf iguration settings of the PB50 printer directly from the display , by sending commands from your PC, by using the web pages, or remotely from the SmartSystems console. For more information on the IPL and Finger pr ...

  • Intermec PB50 - page 29

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 19 T o enter Information mode • Press the Information button on the control panel. Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job. Once yo u pause the printer, the Pause mode screen appears. Use the F eed ...

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    Chapter 2 — Configuring the PB50 20 PB50 Mobile Label and Receipt Printer User’s Gu ide Once you enter Setup mode, there are two editing modes: normal and enhanced. Normal Editing Mode: In normal editing mode, you see an up arrow and a right arrow f or making selectio ns. Enhanced Editing Mode: In enhanced editing mode y ou have a plus sign and ...

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    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 21 Sample Error Mode Screen If you encounter an error message, see “Understanding Error Messages” on page 42 for information on how to f ix the problem. Understanding T est Mode Use T est mode to verify printer settings, print test labels, restore factor y d ...

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    Chapter 2 — Configuring the PB50 22 PB50 Mobile Label and Receipt Printer User’s Guide Using Extended T est Mode Use Extended T est mode to run addi tional diagnostic tests, including printing specific test labels, entering Dump mode, and resetting to factor y defaults. Sample Extended T est Mode Screen T o enter Extended T est mode 1 Make sure ...

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    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 23 Changing Configuration Settings There are several ways y ou can change the conf iguration settings of the printer. Y ou can change the conf iguration settings: • from the display . • from the host PC using PrintSet. • from the host PC using the command ...

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    Chapter 2 — Configuring the PB50 24 PB50 Mobile Label and Receipt Printer User’s Guide The Main Levels of the Setup Menu in Fingerprint The Main Levels of the Setup Menu in IPL Not e: If you have a Bluetooth or radiol ess printer, you will not see the NET WORK setup menu in Fingerprint or IPL. SETUP: NET -COM, NET1 SETUP: NETWORK SETUP: FEEDADJ ...

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    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 25 Changing Configuration Settings From PrintSet PrintSet V ersion 4.2 (or higher) is a printer configuration tool that you can download from the Intermec web site. PrintSet can communicate with your printer thr o ugh a serial cable or a network connection. It w ...

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    Chapter 2 — Configuring the PB50 26 PB50 Mobile Label and Receipt Printer User’s Guide Changing Configuration Settings From the Printer Home Page If you have an 802. 11 radio in your PB 50 printer and it is connected to the network, you can use your web bro wser to open the printer home page and make configuration chan ges. To connect to a wire ...

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    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 27 Establishing Communications With a Host The PB50 must establish communicati ons with a host that will send the data for the printer to print. The PB50 provides four wa ys to communicate with a host: • Bluetooth radio communications • 802.11 b/g radio comm ...

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    Chapter 2 — Configuring the PB50 28 PB5 0 Mobile Label and Receipt Printer User’s Guide T o set up Bluetooth commu nications with a mobile computer • Follow the procedure to discover and connect to Bluetoo th devices in your mobile computer user’s manual. T o set up Bluetooth commu nications with a scanner 1 Download and install EasySet. 2 ...

  • Intermec PB50 - page 39

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 29 The PB50 supports these authentication modes: none, WEP, WP A Personal and Enterprise mode (802.1x authentication), WP A2 Personal and Enterprise mode (802.1x authentication). T o set up the PB50 to work in your wireless network, you will need: • Serial cab ...

  • Intermec PB50 - page 40

    Chapter 2 — Configuring the PB50 30 PB50 Mobile Label and Receipt Printer User’s Guide 4 From the host PC, check the wireless settings. If you have an IPL versi on of the printer, send these commands to the PB50: <STX><SI>wt,SSID<ETX> <STX><SI>wt,WEP1<ETX> <STX><SI>wt,WEP2<ETX> <STX>&l ...

  • Intermec PB50 - page 41

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 3 1 Use the following sections to set most of your wireless communication settings. For help with additional commands and information, see either the Fingerprint Command Reference Manual (P/N 937-005-xxx) or the IPL Command Reference Manual (P/N 937-007-xxx). Y ...

  • Intermec PB50 - page 42

    Chapter 2 — Configuring the PB50 32 PB50 Mobile Label and Receipt Printer User’s Guide T o configure the printer to use WP A-PSK or WP A2-PSK mode 1 Send the following comma nds to login as an admin and set the SSID: <STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID, xxxxx <ETX> where xxxxx can be from 0 to ...

  • Intermec PB50 - page 43

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 33 where xxxx is the unique username and the unique password for this protocol. 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: <STX><SI>ws,TTLS_USER, xxxx <ETX> where xxxx is the outer name. 5 If you are ...

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    Chapter 2 — Configuring the PB50 34 PB50 Mobile Label and Receipt Pr inter User’s Guide T o configure the printer to use WEP authentication 1 Send the following comma nds to login as an admin and set the SSID: run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID", "xxxxx &qu ...

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    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 35 run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID"," xxxxx " where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WP A/WPA2 ON commands to set up WP ...

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    Chapter 2 — Configuring the PB50 36 PB50 Mobile Label and Receipt Printer User’s Guide where xxxxxxxxxx can be a value from 0 to 64 characters. • Send the following command to make sure your values match those used by the access point: setup write "8021x","uart1:" • Y ou may need to send the following command sev eral ti ...

  • Intermec PB50 - page 47

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 37 T o connect the PB50 to a PC or mobile computer 1 Connect the 8-pin circular DIN conn ector to the serial port on the PB50. 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer . Up ...

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    Chapter 2 — Configuring the PB50 38 PB50 Mobile Label and Receipt Printer User’s Guide Y ou have options for upgrading the f irmware based on whether your PB50 has a Bluetoo th radio, an 802.11 b/g radio, or no radio. Use one of the following procedures to up grade your printer f irmwa re. Y our printer should reboot after you f inish upgrading ...

  • Intermec PB50 - page 49

    Chapter 2 — Configuring the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 39 Downloading Fonts and Graphics The easiest way to download fo nts and graphics is to use the free Intermec printer application called PrintSet. Y ou can download PrintSet from the do wnloads page for the PB50 printer on the Intermec web site at www.intermec.c ...

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    Chapter 2 — Configuring the PB50 40 PB50 Mobile Label and Receipt Printer User’s Gu ide ...

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    41 3 T roubleshooting and Maintaining the PB50 Use this chapter to solve problems you ma y encounter while using the PB50. Y ou will also f ind information on booting the printer and routine maintenance. In this chapter, you will find these sections: • Troubleshooting the PB50 • Cold Booting the PB50 • Cleaning the Printer ...

  • Intermec PB50 - page 52

    Chapter 3 — Troubleshooting and Maintaining the PB50 42 PB50 Mobile Label and Receipt Printer User’s Guide T roubleshooting the PB50 Y ou may have printer operation, print q uality, or printer communication problems at some ti me during the life of the PB50 printer . It is easy to f ix most of the problems and you will f ind solutions in “Tro ...

  • Intermec PB50 - page 53

    Chapter 3 — Troubleshooting and Maintaining the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 43 Possible PB50 Error Icons and Messages Error Ic on Error Message Description Pause The print job is paused. Paper out (IPL) Out of Paper (Fingerprint ) The printer is out of paper. Load a new roll of media. For help, see “Loading Media? ...

  • Intermec PB50 - page 54

    Chapter 3 — Troubleshooting and Maintaining the PB50 44 PB50 Mobile Label and Receipt Printer User’s Guide T roubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems y ou may encounter with the PB50 printer. Field out of label Y ou are attempti ng to print in an area that extends beyond ...

  • Intermec PB50 - page 55

    Chapter 3 — Troubleshooting and Maintaining the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 45 The printer i s not printing with an 802.11 wireless connection. • V erify that the wireless settings are correct. For help, see “Setting Up 802.11 Radi o Communication s” on page 28 . • Make sure the printer has an IP address. • ...

  • Intermec PB50 - page 56

    Chapter 3 — Troubleshooting and Maintaining the PB50 46 PB50 Mobile Label and Receipt Printer User’s Guide T roubleshooting Communication Problems Use Dump mode to verify that the pr inter is receiving data from the host correctly . Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Li ne Analyzer ...

  • Intermec PB50 - page 57

    Chapter 3 — Troubleshooting and Maintaining the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 47 Printable characters are printed in black -on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-on- black. As long as a continuous string of characters is being received, the program wraps the lines ...

  • Intermec PB50 - page 58

    Chapter 3 — Troubleshooting and Maintaining the PB50 48 PB50 Mobile Label and Receipt Printer User’s Guide Cold Booting the PB50 Y ou rarely need to cold boot the PB50 printer , unless you are upgrading the f irmware. If y our printer occasionally locks up, y ou will want to cold boot it . A cold boot reinitializes the 802.11 radio and clears t ...

  • Intermec PB50 - page 59

    Chapter 3 — Troubleshooting and Maintaining the PB50 PB50 Mobile Label and Receipt Printer User’s Guide 49 Parts of the PB50 t o Clean Regularly Cleaning the PB50 Printer Printer Part Cleaning Method Cleaning Interval Printhead Use 70% isopropyl alcohol on a cotton swab to c lean the print elements from end to end. After every f ive rolls of me ...

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    Chapter 3 — Troubleshooting and Maintaining the PB50 50 PB50 Mobile Label and Receipt Printer User’s Guide ...

  • Intermec PB50 - page 61

    51 A Specifications ...

  • Intermec PB50 - page 62

    Chapter A — Specifications 52 PB50 Mobile Label and Recept Printer User’s Guide Specifications Physical Dimensions Depth: 78.7 mm (3. 1 in) Height: 174.5 mm (6.9 in) Width: 159.5 mm (6.3 in) W eight: 1190 g (2 lb) with batter y Power Spec ifications AC pow er adapter voltag e: 100 to 240V Printer voltage: 100V to 240V and 50 H z to 60 Hz Operat ...

  • Intermec PB50 - page 63

    Chapter A — Specifications PB50 Mobile Label and Recept Printer User’s Guide 5 3 Receipt roll stock media is supplied as a continuous roll. Label, tag, and fanfold media use r epeat indica tors for non-continuous media. Gap, notch, and black mar ks are used as repeat indicators: • Gap: Label an d fanfold media • Notc h: Ta g m ed i a • Bl ...

  • Intermec PB50 - page 64

    Chapter A — Specifications 54 PB50 Mobile Label and Recept Printer User’s Guide Specialty media is required for unique customer environments, including printer operating temperature extremes. Media performance is format and environment dependent. Not all media will work in all customer applications. Intermec recommends that you test the media i ...

  • Intermec PB50 - page 65

    Chapter A — Specifications PB50 Mobile Label and Recept Printer User’s Guide 55 Accessories for the PB50 Y ou can use these accessories (sold and ordered separately) with the PB50 printer . T o order accessories, contact your local Intermec sales representative. AB13 Batter y Use the lithium-ion 2200 mAh ba ttery to provide power to the printer ...

  • Intermec PB50 - page 66

    Chapter A — Specifications 56 PB50 Mobile Label and Recept Printer User’s Guide Cart Dock Use the cart dock to easily attach the PB50 to a movable cart or a f lat surface. Forklift Power Supply Kit Use the forklift power supply kit to connect the PB50 and vehicle cradle to a truck or forkli ft. Handstrap Use the PB42 and PB50 handstrap to conve ...

  • Intermec PB50 - page 67

    57 B IPL and Fingerprint Setup Menus ...

  • Intermec PB50 - page 68

    Chapter B — IPL and Fingerprint Setup Menus 58 PB50 Mobile Label and Receipt Printer User’s Guide IPL Setup Menu CONTRAST ORIENT A TION SER-COM SETUP BAUDRA TE DAT A BITS P ARIT Y STOPBITS PRO TOCOL MEDIA TEST LABELS CONFIG FORMA T UDC PA G E FONT NET WORK IP SELECTION IP ADDRESS NETMASK DEF AUL T ROUTER NAMESERVER MAC ADDRESS TEST/SERVICE TEST ...

  • Intermec PB50 - page 69

    Chapter B — IPL and Fingerprint Setup Menus PB50 Mobile Label and Receipt Printer User’s Guide 59 Fingerprint Setup Menu CONTRAST ORIENT A TION SER-COM,UART1 SETUP BAUDRA TE CHAR LENGTH P ARIT Y STOPBITS FLOWC ONTROL NE W LINE REC BUF TRANS BUF MEDIA LESS AUT O LSS MANUAL PRINT DEFS L TS ADJUST HEAD RESIST TESTPRINT PRINT SPEED LT S V A L U E L ...

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    Chapter B — IPL and Fingerprint Setup Menus 60 PB50 Mobile Label and Receipt Printer User’s Guide ...

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    ...

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    Worldwide Headquarters 6001 36th Avenue W est Everett, Washington 98203 U. S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2008 Intermec T echnologies Corporation. All rights reserved. PB50 Mobile Label and Rec eipt Printer User ’ s Guide *934-012-002* P/N 934-012 -002 ...

Manufacturer Intermec Category Label Maker

Documents that we receive from a manufacturer of a Intermec PB50 can be divided into several groups. They are, among others:
- Intermec technical drawings
- PB50 manuals
- Intermec product data sheets
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- or energy labels Intermec PB50
All of them are important, but the most important information from the point of view of use of the device are in the user manual Intermec PB50.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Intermec PB50, service manual, brief instructions and user manuals Intermec PB50. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Intermec PB50.

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A complete manual for the device Intermec PB50, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Intermec PB50 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Intermec PB50.

A complete Intermec manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Intermec PB50 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Intermec PB50, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Intermec PB50, that we can find in the current document
3. Tips how to use the basic functions of the device Intermec PB50 - which should help us in our first steps of using Intermec PB50
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Intermec PB50
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Intermec PB50 in a specific country, if it was not possible to solve the problem on our own.

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