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Manual Siemens HiPath 5000 RSM

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  • Siemens HiPath 5000 RSM - page 1

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  • Siemens HiPath 5000 RSM - page 2

    2 2 2 2 Bef o re Y ou Be gi n These Oper ating Instr uctions describe which functions can be used with the HiP ath 300 0 / 50 00 RSM with commercially a vailable dial pulsing or touc h tone tele- phones. Y ou may find that some functions y ou wish to use are not a v ailable on your telephone. T his may be due to one of the f ollowing r easons: • ...

  • Siemens HiPath 5000 RSM - page 3

    Contents 3 3 3 3 Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 7 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Siemens HiPath 5000 RSM - page 4

    Contents 4 4 4 4 Calling Multiple Parties Simultaneously . . . . . . . . . 18 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 18 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 18 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 ...

  • Siemens HiPath 5000 RSM - page 5

    Contents 5 5 5 5 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Call Forwarding in the Carrier Network and Forwarding Mult ...

  • Siemens HiPath 5000 RSM - page 6

    Contents 6 6 6 6 Ø System networking via LAN (PC network) Special Functions in the LAN (PC Network) . . . . . . 46 Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using Night Answer . . . . . . . . . . . . ...

  • Siemens HiPath 5000 RSM - page 7

    Basic operating instructions 7 7 7 7 Step by Step Basic oper ating instruct ions How to Use these Operating Instructions Y ou will find a graphic repr esentation of the steps in log- ical sequence in the lef t column. Belo w is an explana- tion of the symbols: Lif t the handset (of f-hook). Replace the handset (on-hook). Conduct a call. Enter a tel ...

  • Siemens HiPath 5000 RSM - page 8

    Step by Step Basic operating instructions 8 8 8 8 Accessing Funct ions ... With Codes Y ou can activate the functions of y our s ystem by entering codes suc h as: DND (do not dist urb) on. DND (do not dist urb) of f . All codes to activate or enable functions ar e alwa ys in- troduced b y pressing the star ke y , and all codes to de- activate, disa ...

  • Siemens HiPath 5000 RSM - page 9

    Making and Answering Calls 9 9 9 9 Step by Step Making and Answ ering Calls Special def ault ring signaling is set f or y our telephone: • When you r eceive an internal call, y our telephone rings once ev ery four seconds (single-tone se- quence). • When you r eceive an e xternal call, your telephone rings twice in rapid succession ev ery four ...

  • Siemens HiPath 5000 RSM - page 10

    Step by Step Making and Answering Calls 10 10 10 10 Placing the first call on hold and answering the sec- ond call: () Enter the code. Y ou are connected to the call wa iting part y immediately . The fir st party is placed on hold. Ending the second call and resuming the first one: () Pr ess the ke y . Enter the code or wait tw o seconds. or (depen ...

  • Siemens HiPath 5000 RSM - page 11

    Making and Answering Calls 11 11 11 11 Step by Step Accepting a Specific Call for Y our Colleague Y ou hear another telephone ring. Lif t the handset. Enter the code. Enter the number of the telephone that is ringing. Using Mailbo x e s If there are messages w aiting for y ou, you will hear a special dial tone (continuous buzzing) when you lif t th ...

  • Siemens HiPath 5000 RSM - page 12

    Step by Step Making and Answering Calls 12 12 12 12 T urning D o Not Dist urb On and Off Y ou can activate the do not dist urb function if you do not want the r eceive an y calls. When do not disturb is activated, internal caller s hear a busy signal and e xternal callers are r erouted to a telephone assigned f or this purpose (contact the service ...

  • Siemens HiPath 5000 RSM - page 13

    Making and Answering Calls 13 13 13 13 Step by Step Speaking to visitors via the entr ance telephone: Precondition: Y our telephone rings. Lif t the handset within thir ty seconds. Y ou are connect- ed to the entrance telephone immediately . or Lif t the handset af ter more than thirt y seconds. Dial the entrance telephone number . Opening the door ...

  • Siemens HiPath 5000 RSM - page 14

    Step by Step Making Calls 14 14 14 14 Making Calls Dialing Numbers Lif t the handset. Internal calls: Enter the station number . External calls: Enter the external code and the station number . The called par ty does not answer or is bus y: Replace the handset. Caller ID Suppression Y ou can prev ent your station number or name from ap- pearing on ...

  • Siemens HiPath 5000 RSM - page 15

    Making Calls 15 15 15 15 Step by Step T alking to Y our Colleague With a Speak er Call Y ou can make a loudspeak er announcement through a loudspeaker if connected (ask the service per sonnel), or to an internal user with an optiset E sy stem telephone without any action on their part. Lif t the handset. Enter the code. Enter the station number . A ...

  • Siemens HiPath 5000 RSM - page 16

    Step by Step Making Calls 16 16 16 16 Reserve T runk If this f eature is configur ed (contact the service person- nel), you can r eserve a bus y trunk f or your o wn use. When the tr unk is free, y ou receiv e a call. Lif t the handset. Enter the external code. T he external tr unk is busy; y ou hear a busy signal tone. W ait about 5 seconds until ...

  • Siemens HiPath 5000 RSM - page 17

    Making Calls 17 17 17 17 Step by Step T runk Flash T o activate ISDN-type services and f eatur es through the network carrier’ s analog trunks or those of other com- munications platf orms (such as "consultation hold"), you must send a signal to the tr unks bef ore dialing the ser- vice code or telephone number . Precondition: Y ou have ...

  • Siemens HiPath 5000 RSM - page 18

    Step by Step Calling Multiple Parties Simultaneously 18 18 18 18 Calling Multiple P arties Simultaneously Calling a S econd P arty (Consultat ion Hold) Y ou can call a second part y while engaged in a call. The first party is placed on hold. () Pr ess the ke y . Call the second station. Return to the first party: () Pr ess the ke y . Enter the code ...

  • Siemens HiPath 5000 RSM - page 19

    Calling Multiple Parties Simultaneously 19 19 19 19 Step by Step Conducting a Conference In a conf erence call, you can talk to as many as f our (two in the case of HiP ath 3300/3350) other parties at the same time. These ma y be internal or external users. Lif t the handset. Call the first party . () Pr ess the ke y . Call the second station. Anno ...

  • Siemens HiPath 5000 RSM - page 20

    Step by Step Calling Multiple Parties Simultaneously 20 20 20 20 Removing the ISDN Centr al Office P arty From the Conference (Only for U.S.) () Enter the code. T ransferring a Call If the person y ou are speaking to w ants to talk to anoth- er colleague of your s, y ou can transf er the call that col- league. () Pr ess the ke y . Enter the number ...

  • Siemens HiPath 5000 RSM - page 21

    Calling Multiple Parties Simultaneously 21 21 21 21 Step by Step P arking a Call Y ou can park up to ten calls, either internal, external, or both. P arked calls can be displa yed on and pic ked up from another telephone. T his f eature is useful if y ou want to continue a call at another phone. Precondition: Y ou are conducting a call. () Enter th ...

  • Siemens HiPath 5000 RSM - page 22

    Step by Step Making Calls to Stored Destinations 22 22 22 22 Making Calls to St ored D estinat ions Using Stat ion (Only DTMF T elephones) and S ystem Speed-Dial Numbers Precondition: Y ou have stor ed station speed-dial numbers Æ page 28 or the service per sonnel has stored s ystem speed-dial number s. Lif t the handset. Enter the code. Enter a s ...

  • Siemens HiPath 5000 RSM - page 23

    Checking and Assigning Call Charges 23 23 23 23 Step by Step Chec king and Assigning Call Charges Dialing with Call Charge Assignment Y ou can assign external calls to certain projects. Precondition: T he service personnel has set up account codes f or you. Lif t the handset. Enter the code. Enter the account code. If necessary Pr ess this ke y (ma ...

  • Siemens HiPath 5000 RSM - page 24

    Step by Step If You Cannot Reach a Destination ... 24 24 24 24 If Y ou Cannot Reac h a D estinat ion ... Using Callbac k If a user is busy or is not ans wering, you can stor e an automatic callback. T his feat ure sav es you fr om having to make r epeated at tempts to reach the user . Y ou receive a callbac k, • When the other party is no longer ...

  • Siemens HiPath 5000 RSM - page 25

    If You Cannot Reach a Destination ... 25 25 25 25 Step by Step Call W ait ing (Camp-On) It is import ant that y ou reac h the called party , but the number is busy . Lif t the handset. Enter the internal station number . W ait (approx. 5 seconds) until the bus y tone is f ollowed by the ring tone. The called party can then respond Æ page 9. Busy O ...

  • Siemens HiPath 5000 RSM - page 26

    Step by Step Telephone Settings 26 26 26 26 T elephone Settings Loc king the T elephone to Pr event Un- authorized Use Y ou can prev ent unauthorized persons fr om using your telephone during your absence. Precondition: Y ou must have configur ed a personal identification number (PIN) f or your telephone Æ page 27. T o lock and unloc k the telepho ...

  • Siemens HiPath 5000 RSM - page 27

    Telephone Settings 27 27 27 27 Step by Step Sa ving Y our PIN T o prev ent unauthorized per sons from using y our tele- phone Æ page 26 and to use another telephone like your o wn Æ page 33, you need to enter a per sonal iden- tification number , which you can sa ve your self . Lif t the handset. Enter the code. Enter the current fiv e-digit PIN. ...

  • Siemens HiPath 5000 RSM - page 28

    Step by Step Saving Station Numbers and Appointments 28 28 28 28 S aving Stat ion Numbers and Appointments Storing St ation Speed-Dial Numbers (Only DTMF T elephones) Y ou can store the ten numbers whic h you use the most and dial them using your o wn st ation speed-dial numbers: * 0 thr ough * 9 Æ page 22. Lif t the handset. Enter the code. Enter ...

  • Siemens HiPath 5000 RSM - page 29

    Call Forwarding 29 29 29 29 Step by Step Call Forwar ding Using V ariable Call Forwar ding Y ou can immediately f orw ard internal or e xternal calls to dif f erent internal or e xternal telephones (destinations). (External destinations requir e special configuration in the sy stem). Lif t the handset. Enter the code. or or Enter the line type y ou ...

  • Siemens HiPath 5000 RSM - page 30

    Step by Step Call Forwarding 30 30 30 30 Using Night Answ er When night answ er mode is active , f or e xample during a lunc h break or af ter of fice hours, all external calls are immediately f orwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answ er service) or b ...

  • Siemens HiPath 5000 RSM - page 31

    Call Forwarding 31 31 31 31 Step by Step Call Forwar ding in the Carrier Network and Forwar ding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), y ou can f orward calls to y our assigned multiple subscriber number (MSN) (DID number) directly within the carrier netw ork. F or exa ...

  • Siemens HiPath 5000 RSM - page 32

    Step by Step Using Other Functions 32 32 32 32 Using Other Funct ions S ending a Message Y ou can send short text messages to users who ha ve sy stem telephones. T r ansmit ted text messages ar e signaled in the same wa y as a callback req uest on the optiset E entry and optiset E basic models. Lif t the handset. Enter the code. Enter the recipient ...

  • Siemens HiPath 5000 RSM - page 33

    Using Other Functions 33 33 33 33 Step by Step Using Another T elephone Like Y our Own Other people can temporarily use y our telephone f or outgoing calls as though it wer e their own. Lif t the handset. Enter the code. Enter the other user ’ s station number . Enter the other user ’ s telephone loc k PIN. Dial the external number . This state ...

  • Siemens HiPath 5000 RSM - page 34

    Step by Step Using Other Functions 34 34 34 34 Silent Monitor If this function has been configured (contact the service personnel), y ou can join a call alread y in progress at an internal station and listen in unnoticed. Lif t the handset. Enter the code. Enter the internal station number . Monitoring a Room A telephone can be used to monitor a ro ...

  • Siemens HiPath 5000 RSM - page 35

    Using Other Functions 35 35 35 35 Step by Step Activating F unctions for Another Te l e p h o n e If this function has been configured (contact the service personnel), y ou can t urn the f ollowing functions on and of f f or other telephones. This f eatur e is also known as associated service. • Do not disturb, code: * 97/#97 Æ page 1 2 • Call ...

  • Siemens HiPath 5000 RSM - page 36

    Step by Step Using Other Functions 36 36 36 36 Loc king Another T elephone to P r event Unauthorized Use If this function has been configured (contact the service personnel), y ou can loc k other telephones to pre vent unauthorized use, and later unloc k them again. Y ou can use this function to unlock the telephone f or users who ha ve loc ked the ...

  • Siemens HiPath 5000 RSM - page 37

    Using Other Functions 37 37 37 37 Step by Step • Do not disturb, code: * 97/#97 Æ page 1 2 • Speed-dialing, code: * 7 Æ page 22 • Associated service, code: * 83 Æ page 35 Precondition: Y ou have a telephone that uses tone dialing (DTMF dialing) or you can s witc h your telephone to tone dialing. The telephone is not connected to the syst e ...

  • Siemens HiPath 5000 RSM - page 38

    Step by Step Using Other Functions 38 38 38 38 Controlling Connected Computers or Other P rogr ams and T elephone Data S ervice (For HiP ath 350 0/ 3550/370 0/3750 only) If this function has been configured (contact the service personnel), y ou can control connected computer s or programs r unning on them, such as hotel services or inf ormation sys ...

  • Siemens HiPath 5000 RSM - page 39

    Using Other Functions 39 39 39 39 Step by Step Controlling Relay s If this f eature is configured (contact the service per son- nel), you can t urn up to f our rela ys on and of f to control dif f erent f acilities (suc h as a door opener). Depending on how the y are programmed, y ou can switc h the rela ys on and of f or switch them on and ha v e ...

  • Siemens HiPath 5000 RSM - page 40

    Step by Step Using Other Functions 40 40 40 40 Answering the pag e from the nearest telephone: Lif t the handset. Enter the code. Enter your o wn st ation number . Enhanced P aging Equipment (Hipath 370 0/ 3750 Only) Pa g i n g : Lif t the handset. Enter the code. Enter the number of the part y yo u want to page. Answering the pag e from the neares ...

  • Siemens HiPath 5000 RSM - page 41

    Team and Executive/Secretary Functions With Assigned Trunk Lines 41 41 41 41 Step by Step T eam and Executive/S ecretary Funct ions With Assigned T runk Lines If this function has been configured (contact the service personnel), y ou belong to a team of users f or whom special tr unk lines exist. Y ou can then conduct your calls as usual via the tr ...

  • Siemens HiPath 5000 RSM - page 42

    Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines 42 42 42 42 T ransferring Calls Dir ectly t o the Ex ecutive (Only in an Ex ecutive/S ecretar y Group) Normally , audible signaling of all calls for the e x ecutive is heard only in the secretary’ s of fice. Y ou can activate audible signaling so that calls are only sig ...

  • Siemens HiPath 5000 RSM - page 43

    Using Other Team Functions 43 43 43 43 Step by Step Using Other T eam F unctions T urning Group Call On and Of f If this function has been configured (contact the service personnel), y ou belong to one or more groups of user s who can each be r eac hed under a hunt group or group call number . Incoming calls are signaled on all group member telepho ...

  • Siemens HiPath 5000 RSM - page 44

    Step by Step Using Other Team Functions 44 44 44 44 or Enter a group/tr unk number to directly "lea v e or join". Accepting a Call for Another Member of Y our T eam Y ou can accept calls f or other telephones in your team from y our telephone ev en while engaged in another call. T o do this, cont act the service personnel to find out if a ...

  • Siemens HiPath 5000 RSM - page 45

    Using Other Team Functions 45 45 45 45 Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), y ou belong to a group of users (agents) to whom calls are distributed. An incoming call is alwa ys assigned to the agent who has had the longest break without a call. Logging on and of f at the b ...

  • Siemens HiPath 5000 RSM - page 46

    Step by Step Special Functions in the LAN (PC Network) 46 46 46 46 Special Funct ions in the LAN (PC Network) If your telephone is oper ating in a HiP ath 50 00 RSM en- vironment, multiple HiP ath 30 0 0 s ystems ar e intercon- nected via a LAN ( L ocal A rea N etwork, e.g. proprietary PC network). Y our telephone calls are conducted via the LAN (P ...

  • Siemens HiPath 5000 RSM - page 47

    Special Functions in the LAN (PC Network) 47 47 47 47 Step by Step T ransferring Call Forw arding Y ou can activate/deactiv ate call f orwarding Æ page 29 f or your telephone from other HiP ath 50 0 0 R SM tele- phones. Lif t the handset. Enter the code. Enter the (DISA) call number of the HiP ath 30 00 to which y our telephone is connected. Enter ...

  • Siemens HiPath 5000 RSM - page 48

    Step by Step Special Functions in the LAN (PC Network) 48 48 48 48 Using Night Answ er If authorized (contact the service personnel), y ou can also define telephones in other HiP ath 300 0 communi- cations platf orms as the night answer Æ page 30. Lif t the handset. Enter the code. Enter the (DIS A) call number of the HiP ath 300 0 to whic h the n ...

  • Siemens HiPath 5000 RSM - page 49

    Special Functions in the LAN (PC Network) 49 49 49 49 Step by Step Ac tiv atin g a nd De ac tiv atin g a R in gi ng Group Y ou can hav e calls for y our telephone signaled audibly at external telephones or at telephones in other HiP ath 30 00 communications platf orms Æ page 44. Saving the t elephones for the ringing gr oup: Lif t the handset. Ent ...

  • Siemens HiPath 5000 RSM - page 50

    Step by Step Special Functions in the LAN (PC Network) 50 50 50 50 Controlling Relay s If this f eature is configur ed (contact the service person- nel), you can also contr ol rela ys Æ page 39 in other HiP ath 300 0 communications platf orms. Lif t the handset. Enter the code. Enter the (DIS A) call number of the HiP ath 300 0 in whic h the rela ...

  • Siemens HiPath 5000 RSM - page 51

    Special Functions in the LAN (PC Network) 51 51 51 51 Step by Step Opening the Door If this f eature is configured (contact the service per son- nel), you can also activ ate the door opener Æ page 1 3 in other HiP ath 300 0 communications platf orms. Lif t the handset. Enter the code. Enter the (DISA) call number of the HiP ath 30 00 in which the ...

  • Siemens HiPath 5000 RSM - page 52

    Documentation 52 52 52 52 D ocumentat ion Y ou can find these operating instr uctions in the Internet in PDF f ormat under ht tp://www .hipath.com and on CD-ROM (ask the service per sonnel) in H TML and PDF f ormat. The CD-R om (7 languages) or a printout of these operating instructions can be ordered fr om the details of the ar ticle number from S ...

  • Siemens HiPath 5000 RSM - page 53

    53 53 53 53 Index Index A account code .............................................. 23 agents .......................................................... 45 announcement ........................................... 15 answering a timed reminder .................... 11 appointment ................................................ 28 assigning a DID n ...

  • Siemens HiPath 5000 RSM - page 54

    54 54 54 54 Index H HiPath 500 RSM actuators .................................................. 50 group call ................................................. 46 hunt group ............................................... 46 night answer ........................................... 48 opening the door .................................... 51 relays . ...

  • Siemens HiPath 5000 RSM - page 55

    55 55 55 55 Index S saving a PIN ................................................ 27 secretary functions .................................... 41 setting your telephone .............................. 26 silent monitor .............................................. 34 simple paging equipment ......................... 39 speaker call ................. ...

  • Siemens HiPath 5000 RSM - page 56

    Quick-Ref erence Operating Instructions (Appendix) ...

  • Siemens HiPath 5000 RSM - page 57

    57 57 57 57 % Ov erview of F unct ions and Codes (Alphabetical) The table belo w lists all av ailable functions. If these functions have been configur ed (contact the service personnel), the y can be called by entering a code. When using pulse telephones, the key must be r eplaced by the code and the ke y by . Note that the key does not apply to pu ...

  • Siemens HiPath 5000 RSM - page 58

    58 58 58 58 % Call f orwarding on Call f orwarding of f F orward Line: On F orward Line: Of f Call f orwarding in carrier netw ork on Call f orwarding in carrier netw ork of f Ext. Ext. Ext. T rk No Ext. T rk No Ext. T rk No Ext. T rk No. MSN Ext. MSN Ext. MSN Ext. MSN MSN MSN Call waiting (camp-on) Int. Stn busy; w ait 5 seconds Changeov er on (lo ...

  • Siemens HiPath 5000 RSM - page 59

    59 59 59 59 % DND on DND of f DTMF dialing / T one dialing (only pulse telephone) Ending a call Group call, lea ve Group call, join or or Group or or Group Hotline Making calls Stn No. Monitoring Int. Night answ er on Night answ er of f Int. or O ver ride Int. Stn busy ( ) P aging another person (not f or U .S .) Answ er page (simple / enhanced pag ...

  • Siemens HiPath 5000 RSM - page 60

    60 60 60 60 % Ring transf er on Ring transf er of f Line No. Line No. Ringing group on Ringing group of f Int. Room monitor on Room monitor of f Monitoring a room Int. Sav e timed reminder Delete timed reminder Accept timed call (T ime, e.g . 0905) Saving a PIN Old code 2 X new code Send message Delete (sent) message Answ ering messages Int. ... Sp ...

  • Siemens HiPath 5000 RSM - page 61

    61 61 61 61 % T elephone data service ( ) ... or () . . . T r ace call (not f or U.S .) ( ) T r ansf erring a call ...af ter announcement to group ( ) Stn No., announce if appl. ( ) Group T r unk flash ( ) UCD Log on at beginning/end of shif t Log of f at beginning/end of shif t Log of f w ork Log on w ork W ork time on W ork time of f Night answ e ...

  • Siemens HiPath 5000 RSM - page 62

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Siemens HiPath 5000 RSM.

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A complete manual for the device Siemens HiPath 5000 RSM, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Siemens HiPath 5000 RSM by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Siemens HiPath 5000 RSM.

A complete Siemens manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Siemens HiPath 5000 RSM - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Siemens HiPath 5000 RSM, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Siemens HiPath 5000 RSM, that we can find in the current document
3. Tips how to use the basic functions of the device Siemens HiPath 5000 RSM - which should help us in our first steps of using Siemens HiPath 5000 RSM
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Siemens HiPath 5000 RSM
5. FAQ - Frequently Asked Questions
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