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MAN US E3400 MT SYS GDE R0 04/00 E3400 Mid T ower S yst em Manual ...
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i Contents Pre face .......... ............. ............. ............. ............. v C o n v e n t i o n s u s e d i n t h i s m a n u a l ....... ............ ............. ....... v Getting additional i nformat i on . . . ....... ............ ............. .......v i 1 Syst em Featu r e s ......... ............. ............. ............. 1 ...
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ii R e p l a c i n g t h e A G P c a r d ......... ............. ............. ........... 4 9 R e p l a c i n g t h e b a t t e r y ..... ............. ............ ............. ..... 5 0 Replacing the po wer supply ............. ............ ............. ..... 5 2 Replacing the system board ...... ............. ............. ........... 5 4 R e ...
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iii M e m o r y / p r o c e s s o r p r o b l e m s ........... ............ ............. ...... 8 6 M o d e m p r o b l e m s ....... ............. ............ ............. ...... 8 7 Peripheral/ada pt er proble ms ........... ............ ............. ...... 8 8 P r i n t e r p r o b l e m s ....... ............. ............ ............. .. ...
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iv 059 57.b ook Pa ge iv M ond ay, Ma y 8, 20 00 10:09 A M ...
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Conventi ons used in t his manua l v Preface Con vent ions used in this man ual Throug hout this ma n ual, you will see the follo win g conven t ions: Convent ion Descripti on E NTER K eybo ard k ey nam es are pri nted i n smal l capi tals . C TRL +A LT +D EL A plus si gn means to pres s the ke ys at the same t ime. Setup Comman ds to be en tered, ...
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vi Getti ng addit ional inf ormat ion Log on to the tech nical su ppor t ar ea a t www .gat ewayat wor k. com to f ind inf orm ati on a bou t your sy st em or oth er Gate w a y p roduct s. So me ty pes o f informat ion you can access are: ■ Hardware driver and prog ram updates ■ T echnica l tips ■ Servic e agreement info rmation ■ T ec hnic ...
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Easy t o service ch assis 1 1 System Features Easy to service c hassis This ch assis h as many feature s t hat let you easily acce ss t he inside o f your system t o add an d re mo ve componen t s, such as h ard drives, memo ry , an d processors. Standar d f eatures The following features are standard in the E3400 Mid T ower system: ■ Inte l ® P ...
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2 System Fe at u res ■ PS/2 K eyboard port, PS/2 m ouse port, 2 serial po rt s, pa ralle l port, two Unive rsal Se rial Bus (USB ) po r t s, video port, and au dio line-out , m icrophone -in, and audio line -in ports ■ 200-watt power s u pp ly 0595 7. boo k Page 2 M onday , Ma y 8, 2 000 10 :09 A M ...
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Front p anel 3 Fr ont panel T he fro nt p anel co nt ai ns fo l lowi ng f ea t ure s : Audio -out port connects h e a dphones or po wered spea ke rs that le t yo u listen to a n aud io CD (di rectl y fr om the CD drive) . CD dr ive plays d at a or audio CD s. CD e ject button ejec ts a CD f rom the C D dr ive . CD vo lume c ontr ol controls the vol ...
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4 System Fe at u res Powe r L ED lig hts when the comp ut er is turned on. The green lig ht indicates your comp uter is usi ng ful l pow e r . The amb er li g ht i ndic ate s yo ur c omput er is in power co n serva tion mode. Re set butt on restarts a system that bec o mes non - re sponsive. Rig ht panel rele ase butt on lets you e asil y remo ve t ...
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Back panel 5 Bac k panel The m i d t ower b ack pane l in cludes th e follow ing Input /Output (I/O ) ports, conne ctors, and switches: AGP v ideo ca rd con nector (opt ional) con nec ts to the m onito r in terfac e cable if not using the integrated vide o. Aud io Line -out , M ic rop hone- in, and Lin e-i n ja cks connect audio de vices such as sp ...
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6 System Fe at u res Powe r C onnector co nnects t h e co mputer power co rd. The o ther end of the power co rd plugs into an AC o ut let or po wer s trip. RJ- 45 LA N c onnect or ( LAN ca rd ) co nne ct s a ne two rk ca ble . Se ri al p o rts co nnect serial de vices, such a s a musical instrument d igital interface ( MIDI) device. USB po rt s con ...
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Insi de the com puter 7 Inside t he computer The following illustration sho ws l o cations of various system co m ponents: A System boar d B Riser card C Power supply release lever D Power supply E Hard drive (hard d ri ve shown here in top bay: bay location m ay var y) F Di skette drive G CD d rive A B B C D E F G 0595 7. boo k Page 7 M onday , Ma ...
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8 System Fe at u res System boar d A DIMM slots (2) B AGP sl o t C Configura t ion jumper (JP6) D Video co nnect o r E Para ll e l port F Serial po rt B G Serial po rt A P O N M L K J I A G E C B D F H 0595 7. boo k Page 8 M onday , Ma y 8, 2 000 10 :09 A M ...
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Syst em board 9 H PS/2 mo use port I PS/2 keyboa rd port J USB po rts (2) K Audio line-out co nnector L Micro phone- in conn e c tor M Audio line-in connector N Ba tter y O Processor socket (PGA370) P CPU fa n conn ector 0595 7. boo k Page 9 M onday , Ma y 8, 2 000 10 :09 A M ...
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10 System Feat ures Riser car d The rise r card is moun t ed t o the c hassis by three screws at the top. Th e riser card inc l ude s a chassis intrusion sw i tch t o alert yo u if the comp ut er c over is remove d. It also includes five PCI con nectors for add-on ca rds. Fr on t A Seco ndary IDE connec tor B CD /dis kette driv e po wer c onn ecto ...
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Rise r card 11 H PCI slots (5 ) I Chassis intrusion switch J Hard driv e powe r connect o r K Primary IDE connector L Remo t e lock/ u nlock M Chassis fan conn e ctor N Fron t panel conn ector O SCSI LED connector P CD au dio c o nnect or Q Dis kett e dri ve c onn ec tor Bac k A Power supply connector A 0595 7. boo k Page 11 M ond ay, M ay 8 , 20 0 ...
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12 System Feat ures 0595 7. boo k Page 12 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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S e t t i n gu py o u rs y s t e m 13 2 System Se tup Setting up y our system Follow t he instructions on th e poster that came with you r system for assem b ly instructions. Y ou can prepare a safer workin g environme nt before assembling you r sy stem by fol lowing t he guidelines listed below . ■ Provide a clean, flat, stable surface for you r ...
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14 System Set up Star ti ng y our system Before you start you r syst em for the f irst time : ■ Refe r to th e saf et y inf orma tio n b egin nin g on pag e 101 . ■ Ma ke sure t he vo ltage selector switch o n the back o f t he co mpu ter is set to the c o rre ct v ol tage f or you r are a. Th is swi t ch is se t at t he fac tory t o the c orre ...
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St ar ti ng yo ur s y ste m 15 W ait until t he startup pro ce dure is finished before loading a diskette in the dis ke tte dri ve, o r th e co m p uter may s ear ch the disket te fo r s tar tup information. Under standing the P o wer -On Self-T est When you tur n on yo u r com put er , t he Pow er -On Self -T e st (POST ) rou t ine checks the syst ...
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16 System Set up T urning off y our system Ever y time you turn off yo ur sy s tem, sh ut down t he o perating syst em first. Y o u may lo se da ta if you do n ot fol low the pro per proc edure . Re fer to the so ftwa re docu mentation or visit t he online help system of your specific operating system for p rop er shu t do wn proc edu re s . Resett ...
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Gateway E3400 - page 24
Stati c elec tric ity pr ecauti ons 17 3 Case A cce ss Static ele ctrici ty precautions Static el e ctricity c an permane ntl y damag e electronic com ponents in y our com puter . When o pening yo ur compu ter case, alw ays perform t he f ollowin g pro ced ure . T o avoid static el ectricity discharge: 1 W ear a grou ndin g wrist strap (a vailable ...
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18 Case Ac cess Fol low thes e prec aut ion s t o avoid ele ctrost ati c dam age to your s ys tem com ponents: ■ Avoid static-causing surface s su ch as plastic a n d pack ing foam in yo ur work area. ■ R emov e t he pa rts from th eir a ntist atic bag s o nly w hen yo u ar e rea dy to use them. Do not l ay pa rts o n th e outsi d e of a nti st ...
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Opening t he case 19 Opening t he c ase The case has two re mova ble side pane ls . Both panels are screwless, m e aning you do not have to remov e any s cr e ws to take o ff the panel s. Th e righ t panel is rem oved by pr essin g a bu tton lo cate d on th e fro nt pan el. The L-shaped p anel covers bo t h the right side and to p of the chassis an ...
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20 Case Ac cess 3 Pu sh th e rel eas e butt on loc ate d in t he low er r ight- hand corn er of the fr ont b ezel. The bott om por tion of th e rig ht p anel unl atch es f rom the chassis. Right panel relea se b utton Right pa nel 1 2 0595 7. boo k Page 20 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Opening t he case 21 4 L i f t u p o n t h e r i g h t p a n e l , t h e n l i f t t h e p a n e l u p a n d a w a y f r o m t h e chas s is. Right pan el 0595 7. boo k Page 21 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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22 Case Ac cess T o remove the left panel: 1 R emove the r ight p ane l. (Se e “Rem ovi ng th e side pan els” o n pa ge 19 f or instructions.) 2 Slide the left pane l re lease tab toward th e rear of the chassis. This unlatche s t he left panel from the chassis. 3 Gra sp the left panel, th e n lift t he panel up aw ay from the ch assis. Left pa ...
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Closi ng the c ase 23 Closing the case Replace th e cove r a s soon as yo u finish installing or rem oving compon e nts so th at dust and dirt (which can damage the comp uter) do n ot collect i nside th e com put er . Rep laci ng the side panels T o replace the l eft panel: 1 Alig n th e tab s at the b otto m of th e pa nel w ith t he ta b h oles a ...
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24 Case Ac cess T o replace the right panel: 1 A lign t he tab s at t he top of th e pane l wi th the tab ho les at the to p of the chassis. 2 In sert t he ta bs in to th e tab h ole s. 3 Push the bo ttom of the r ig h t pa ne l t owards the ch a s si s un til the t abs engage t he tab h o les at the bottom of t he chassis. The chassis automa tical ...
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Gateway E3400 - page 32
Replaci ng or add i ng dri ves 25 4 Replacing and Ad ding System Comp onents Replacing or ad ding drives Preparin g to repla ce or add a drive The standard co nfiguration for your computer in cludes a 5.25-inch ID E CD drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive. Y ou r co mpu te r co nta ins the f oll o wi ng dr ive b ays : ■ ...
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26 Replaci ng and Addi ng System Compo nents ■ IDE hard dri ves ca n be con figur ed a s si ngl e, mast er , or sl av e. I DE CD dri ves ca n be c on figu red as m ast er or slav e. C on figu re th e d rives by us i n g the drive - se lect jumpers loc at ed on the driv e s. ■ If only one d ri v e is attached to a cont roller cable, configure th ...
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Gateway E3400 - page 34
Repla ci n g or adding dr ives 27 3 Using one hand, grasp the driv e cage ha ndle l o cated above t he d rive cage . Using your other han d, press the drive c age release but t on while pulling the drive cage towa rd t he fron t of the chassis. 1 2 Drive ca g e rel ease b utt on Driv e cage handl e Relea se but t o n f orwa rd l oc king hol e 0595 ...
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28 Replaci ng and Addi ng System Compo nents 4 Slide th e driv e cage forwa rd until the drive cage re le ase b u tton snaps int o the forwa rd lo cking hole . 0595 7. boo k Page 28 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Repla ci n g or adding dr ives 29 Reinsertin g the drive cage Y o u can easily slide the drive cage back int o the cha ss i s. T o reinsert th e drive cage: 1 W i th o ne han d, pr ess the dri ve cag e rel eas e but to n, then push the dri ve cag e bac k in to th e ch assis with the othe r han d un til th e rele ase butt on snaps into the rear lo c ...
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30 Replaci ng and Addi ng System Compo nents 3.5-inc h diskette or CD drives Repla cing th e diskett e drive The 3. 5- inch dis k et te dri ve i s a tta ch ed to th e dr ive c age wit h a dr iv e lo c ki ng tab. The drive cage is secured i n the chassis with a drive cage release butt on. Y o u do not have t o remo ve any screws to release t he driv ...
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Gateway E3400 - page 38
Repla ci n g or adding dr ives 31 5 Fro m th e re ar o f th e dr i v e cage , pu sh t he d iske tte d rive tow ard the fron t of th e ch assi s and t hro ugh th e fro nt b ezel. 6 Pla ce t he new d ri ve in to the d ri ve cag e. Ma ke sure the thr ea d e d holes on the diskette drive align with the lockin g t ab holes on the drive cage. 7 Replace t ...
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Gateway E3400 - page 39
32 Replaci ng and Addi ng System Compo nents Replacing t h e CD drive The CD dr ive is at tac hed to th e drive ca ge by a driv e lo c k ing t ab. Y ou do not h a v e t o r e m o v e a n y s c r e w s t o r e m o v e o r i n s t a l l a C D d r i v e . T o replace t he CD drive: 1 T u rn off the co mputer , disconnect t he powe r c ord, modem cord ...
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Gateway E3400 - page 40
Repla ci n g or adding dr ives 33 6 Set any jumpers o n the new drive. (See the drive docume ntation for more information.) 7 Pl ace th e ne w CD d rive into t he driv e ca ge. M ak e sure th e th rea ded holes on the drive align with t he locking tab holes on the drive cag e. 8 Replace th e drive lo ckin g tab. 9 Co nnec t the p ower , da ta, and ...
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Gateway E3400 - page 41
34 Replaci ng and Addi ng System Compo nents Ad ding a s econ d 5.25-in ch de vice Y o u can add a se con d 5.25-inch device, su ch as a CD-RW or C D/DVD drive. Y o u d o n o t h a v e t o u s e a n y s c r e w s t o a d d t h e d e v i c e . 1 T u rn off the co mputer , disconnect t he powe r c ord, modem cord (if installed), and all e x ternal pe ...
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Gateway E3400 - page 42
Repla ci n g or adding dr ives 35 5 Remove t he filler panel on the front bezel by squeezing t he two tabs on the left side of the filler panel. The filler pan e l then ejects. 6 Set any jumpers o n the new drive. (See the drive docume ntation for more information.) Filler panel 0595 7. boo k Page 35 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Gateway E3400 - page 43
36 Replaci ng and Addi ng System Compo nents 7 Pla ce t he ne w dr ive into t he d riv e ca ge. Make s ur e the thread ed h ole s on the drive a lign with the locking tab holes on the drive cage. 8 Rep lace the dr ive l ocki ng t ab. 9 Co nnec t th e powe r and data c able s to the dri ve. 10 Push the release button in and slide the drive cage back ...
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Gateway E3400 - page 44
Repla ci n g or adding dr ives 37 Har d dr i v e Repl acing the hard dr ive The 3.5-inch hard d ri v e is located in a metal tray that slides in and ou t of the hard drive cage. The tray ha s a spring so you c an exp and the tra y t o insert a drive. When you release the sides of the tray they will c ontract back togeth e r an d s ecure the dr ive. ...
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Gateway E3400 - page 45
38 Replaci ng and Addi ng System Compo nents 5 Pu ll on th e rai l to e xpa nd th e tray , then rem ove t he dr ive from th e tra y . 6 Set any ju mpers on the new drive . ( See t he d rive docum e ntation f or more informat ion.) 7 Alig n th e thr ead ed ho les o n the s ide of t he hard dr ive w it h th e meta l p oin ts on th e t ray , th en p r ...
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Gateway E3400 - page 46
Repla ci n g or adding dr ives 39 9 Align the drive tray rails with t h e side ch anne ls in the h ard drive ca g e, th en sli de th e d rive t ray int o the hard driv e ca ge. 10 Push the drive tray in t o the drive cag e until the release t abs snap in t o place. 11 Co nnec t the p ower and da ta c abl es to the dr iv e . 12 Replace the right pa ...
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40 Replaci ng and Addi ng System Compo nents Ad din g an addit ional hard dr ive The mid towe r hard drive cage can hold up t o three 3.5 -inch hard d rive s. T o add an additional har d drive: 1 T u rn off the co mputer , disconnect t he powe r c ord, modem cord (if installed), and all e x ternal pe ripheral devices. 2 Remov e the right pa nel . ( ...
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Gateway E3400 - page 48
Repla ci n g or adding dr ives 41 6 Align the threade d h oles on the side of the h ard drive with the metal po ints o n the tray . 7 Expand the t ray u ntil it fits the size of yo ur drive, then lower the drive into the t ray . Re lease the tray so it can contract to secur e the drive. Metal point s Side rail 1 2 3 0595 7. boo k Page 41 M ond ay, ...
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Gateway E3400 - page 49
42 Replaci ng and Addi ng System Compo nents 8 Align t he driv e tray ra il s with the side ch annels in the hard drive cage, then sl ide t he dri ve t ray i nto t he ha rd dri ve c ag e. 9 Push the dr i v e tray into the drive c age until the release tabs snap into pl ace . 10 Co nnec t th e powe r and data c able s to the dri ve. 11 Repla ce t he ...
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Addin g or repl acing mem ory 43 Addi ng or r eplacing memor y The Sync hr onou s Dyna mic Random Ac cess Me mory (S DRAM) Dual I nlin e Memory Modules (D I MMs) supported b y your syst e m board conform t o t he following standards: ■ No n -E CC ( 64 - b it ) me mory ■ Un buffe red ■ PC1 33 ■ Single- or double-sided conf ig urations ■ 51 ...
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44 Replaci ng and Addi ng System Compo nents 4 If y o u are replacing a D IMM, pu ll o pen t he so cket clamps on e ach side of the D I MM soc ket an d l ift the DIMM out of the socke t. 5 Ins ert the D IMM i nto the so cket and al ig n the tw o bo ttom notch es in the D IMM wit h the two no tch es in th e DIMM s ock e t. 6 Gent ly press the DIMM i ...
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Gateway E3400 - page 52
Addin g or repl acing mem ory 45 7 Rep lac e th e drive t ray . (See “ R e inser ting the d rive ca ge” on pa ge 29 for instructions.) 8 Close the case. (See “Closing the case ” o n page 23 for instructions.) 9 Reco nnect the cords yo u removed , t hen turn on the compu ter . 0595 7. boo k Page 45 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Gateway E3400 - page 53
46 Replaci ng and Addi ng System Compo nents Adding an e xpansion car d The riser ca rd has five PCI sl ots, four o f which are availab le for expansion card s ( one i s u sed b y the LAN card ). A card alignme nt guide attache d t o the riser card helps you align PCI cards in the slots. T o add a PCI expansion card: 1 Set a ny jumpers a nd switche ...
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Gateway E3400 - page 54
Adding a n expansion ca rd 47 5 From inside the compu ter , press th e slot cove r clamp down and toward the back of the chassis, then l ift the slot cover up and out of the chassis. Slot co ver clamp Slot cover Card ali gnment guide Card ali gnment guide Plas t i c tab 0595 7. boo k Page 47 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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48 Replaci ng and Addi ng System Compo nents 6 Ins ert the edge of the exp ansi o n car d into the slo t on th e rise r card a nd p ress fi rm ly to s eat th e c ard. If th e plast ic ta bs on th e car d ali gnmen t guid e int erfe re w it h th e pr oper se ating of the c ar d, th e tabs m ay be snappe d off to accomm odate the inst allat ion t h e ...
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Gateway E3400 - page 56
Replaci ng the AGP ca rd 49 Replacing t he A G P car d Observe the following instruc t ions for re placing the Ac ce lerated G raphics Port (A GP) ca rd. T o replace the AGP car d: 1 T urn off the c o mput e r , disconn e ct the p o wer co rd, modem cord (if in st all ed) , a nd all ext ern al pe ri pher al de vic es . 2 R e m o v e th e r i g h t ...
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Gateway E3400 - page 57
50 Replaci ng and Addi ng System Compo nents Replacing the batt er y The bat t e r y (3.3V ) prov ides power for th e sys tem rea l-t ime cloc k and CMOS RAM, wh i ch holds the syst e m configuration inf o rmation. If your bat t ery is f ailing you m ay notice your system clo ck slowin g down and g iving y ou the inco rrect t ime . If so , ope n th ...
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Gateway E3400 - page 58
Replac i n g t h e battery 51 7 Pres s the ne w batt ery in the so cket w ith the po sitive pole up . Mak e sure yo u have pr ess ed the ba tter y do wn fa r eno ugh for it to con tact th e ba s e of th e so cke t. 8 Repl ac e the right s ide panel. (See “Rep laci ng the side pane ls” o n page 2 3 for more informa tion.) 9 Reco nnect the powe r ...
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Gateway E3400 - page 59
52 Replaci ng and Addi ng System Compo nents Replacing the po wer supply Y o ur power sup ply can be re m o ved wit hout disco nnecting po wer supply cable s or removing screw s. T o replace the pow er supply: 1 T u rn off the co mputer , disconnect t he powe r c ord, modem cord (if installed), and all e x ternal pe ripheral devices. 2 Remov e the ...
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Gateway E3400 - page 60
Replaci ng the p ower supply 53 6 Insert the new power supply and slide it into the chassis until it engages th e conn ec tor . 7 Push the release level all the way in to sec u re the powe r su pply . 8 Repl ac e the right s ide panel. (See “Rep laci ng the side pane ls” o n page 2 3 for more informa tion.) 9 Reco nnect the powe r c ord and all ...
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Gateway E3400 - page 61
54 Replaci ng and Addi ng System Compo nents Replacing the system boar d The system b oard is installed on a system b oard tray assembly . T o remove t he system boa rd, yo u must first remove the system board tray assembly from the chassis. Th e tray assembly c an be removed from t he chassis without tools. The I/O sh ie ld is attached t o the sys ...
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Gateway E3400 - page 62
Replac ing t he syst em boa rd 55 4 Grasp the han dle , lower the tray assem b ly slightly , then support th e b o t t o m o r b a c k o f t h e t r a y a s s e m b l y w i t h y o u r o t h e r h a n d a n d p u l l i t away fro m t he ch assis. Ca uti on Do not releas e t he tray assembl y un til y ou hav e li fted i t off t he hinges and can saf ...
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Gateway E3400 - page 63
56 Replaci ng and Addi ng System Compo nents T o replace the syste m board: 1 Rem o ve or discon nect the following devices from t he s y st em board: ■ P r o c e s s o r . ( S e e “ R e p l a c i n g o r a d d i n g a p r o c e s s o r ” o n p a g e 5 9 f o r instructions.) ■ DI MMs. (See “Adding o r replacing memo ry” on p age 43 for ...
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Gateway E3400 - page 64
Replac ing t he syst em boa rd 57 6 Install the following devices on the ne w syst em board : ■ P r o c e s s o r . ( S e e “ R e p l a c i n g o r a d d i n g a p r o c e s s o r ” o n p a g e 5 9 f o r instructions.) ■ DIMMs. ( Se e “Addin g or replacing mem ory” on pag e 43 f o r instructions.) ■ AGP g raphics card. ( See “Replac ...
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Gateway E3400 - page 65
58 Replaci ng and Addi ng System Compo nents 3 Pu sh th e tra y as sem bly tow ar d the c has sis un til th e thr ee ta bs a t the top of the tray assembly are seated in t he correspondin g slots o n the chassis. 4 Push the handle in an d slide the t ray assembly do wnward until it locks the tray in place. 5 T urn t he chassis around and p re ss do ...
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Gateway E3400 - page 66
Replaci ng or addi ng a process or 59 Replacing or ad ding a processor Y o ur syst em board c urrently support s t he Intel ® Penti u m II I (FC -PGA 370) i256K proce sso r . See the Gat eway W eb sit e at ww w .gat ewayatw o rk.com f o r updates on pro ces sor spee ds su pported b y your system. When re placing a processor , order a Pentium I ...
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Gateway E3400 - page 67
60 Replaci ng and Addi ng System Compo nents 4 Unho ok the meta l cli p fro m th e tab on t he proc ess or so cket by pre ss in g down o n the clip, the n pulling out on the clip. 5 Lif t the heat sink at an an gle and u nhook the clip from the o t her t ab. Lift the he at sin k of f of th e proces so r . T o remove the processor: 1 Open the l o ck ...
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Gateway E3400 - page 68
Replaci ng or addi ng a process or 61 T o install the new pr oces sor: 1 Hold the new processor over the empt y processor socket and m ake sure tha t pi n 1 on both th e proces so r and th e so c k et are al igned . Pin 1 is near th e cut o ut c orner . 2 Gen tl y pla ce the new p rocess or int o th e socke t. 3 Secure the processor by lowering the ...
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Gateway E3400 - page 69
62 Replaci ng and Addi ng System Compo nents 0595 7. boo k Page 62 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Gateway E3400 - page 70
About t he BIO S Setup ut i l ity 63 5 Using t he BIOS Setup Utility About the BIOS S e tup utility The co mputer’ s BIOS ha s a built-in setup utility that lets you configure several basic system chara ct eristics. The settings are stored in battery - b acked RAM and ar e ret ai ned even when t he power i s off. Enter the BIOS S e tup utility by ...
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Gateway E3400 - page 71
64 Using t he BIOS Setup U ti lity As you select items on the Main men u , or in submenus, you will see specific informat ion related to the cu rre nt selection i n the Item Specific H e lp box. R efer t o the Help box f or in forma tio n abo ut th e men u op tions . The co mmand bar sho ws t he keystrok e s necessary to acce ss help, navigate thro ...
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Gateway E3400 - page 72
Updatin g the BIOS 65 Updating the BIOS If y ou ne ed a n ew v ersio n of th e B IOS, y ou ca n d ownl oad the B IOS upd ate from the t echn ical support are a o n th e Gate way W eb site (www .gatewayatwork.co m) and install the new version from a diskette. Click on the link for do wnloading and e xtracting files and f ollow the instruct io ns pro ...
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Gateway E3400 - page 73
66 Using t he BIOS Setup U ti lity Setting the syst em boar d jumper s The J P6 configuration ju mper on the system board lets y ou clear passwo rds and r ecov er th e BIOS. (See the fig ure on pag e 8 for the l oca tio n of th e j u mper .) The following table shows t h e settings required to perform those t asks. Make sure you t urn off the com p ...
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Gateway E3400 - page 74
Se ttin g the sys tem bo ard jum per s 67 T o rec ove r th e BI OS: 1 T urn o ff th e computer , disconn e ct t he power co rd, then disconnect t he modem co rd, if your computer h as a modem. 2 Op en th e c ase. ( See “ Openin g the case ” o n page 19 and observe the “ Static el ectricity pre cautions ” on pag e 17.) 3 Rem ove the j umpe r ...
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Gateway E3400 - page 75
68 Using t he BIOS Setup U ti lity 0595 7. boo k Page 68 M ond ay, M ay 8 , 20 00 10 :09 A M ...
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Gateway E3400 - page 76
Prot ectin g against powe r sourc e pr o bl e m s 69 6 M ana ging Y our System Pr otecting a gainst po wer sour ce pr oblems Surge suppressors, line conditioners, and unint e rruptible power supplie s (UPS) can he lp protect you r syst em a gainst power source p ro blem s. Sur ge suppressor s During a power s urge, t he voltage le ve l o f electric ...
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Gateway E3400 - page 77
70 Managing You r System Wh e n purchasing a su rge suppre ssor: ■ Make sure the surge su ppressor me ets t he ap propriate product safety cert i f ication for your location, suc h as Unde rwriters Laboratories (UL). ■ Ch e ck the maximu m amount of voltage the suppre sso r allows to pa ss thr ough t he l in e. T he l ower th e vol tag e that t ...
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Gateway E3400 - page 78
Maintai ning and m a naging your ha rd drive 71 Maintai ning and managi ng y our har d drive Regular maint e nance can ke e p yo ur h a rd d rive operating efficiently , and good file man agement ca n keep you r system fre e of unw anted files while makin g important files secure and easier to find. Har d drive main tenan ce utilities By regularly ...
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Gateway E3400 - page 79
72 Managing You r System Ha rd dri ve m anag em ent p ra ctic es By de leti ng u nne eded fi le s from your h ard dr ive an d m anag ing th e spac e th at is automa tically allocated f or savin g certain files, you c an help maintain the perform ance of the hard driv e. Chec king har d driv e space In Windows, yo u can see a ch art of the available ...
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Gateway E3400 - page 80
Maintai ning and m a naging your ha rd drive 73 T o delete .tmp files: 1 Open Explo re r , se le ct To o l s , then Find , then Fi les and Fol ders . 2 At Named , type *. tm p 3 In the Look in dro p-down list, select your drive letter . 4 Cli c k Fi n d Now . The list of .tmp files is generated. 5 Cli c k Modified a bov e t he l is t. T o see the M ...
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Gateway E3400 - page 81
74 Managing You r System 3 At th e Glob a l t ab, sel ec t ei t her Configur e driv es indep endently or Use one setti ng for all drives. 4 If you a re co nfiguring drives ind e pe ndently , click the tab for the drive you w ant to con figure. 5 Move t he slider to set the size of the Recy cle Bin. 5% is a good i n itial setting. 6 Click OK . 0595 ...
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Gateway E3400 - page 82
Syste m integr ity 75 System in tegrity Y our system must be prote ct ed aga i n st electrical prob l e ms and physical hazards such a s heat, moisture, and d ust . Also pro tect it again st less ob vio us hazards such as viru se s. Pr otecting a gainst vir uses A virus is a program w ritten with malicious inten t for the purpo se of creating havoc ...
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Gateway E3400 - page 83
76 Managing You r System T o remove a virus: 1 If you suspe ct your sy s t e m h as been in f ected with a viru s , find and remove the virus immediat ely using an ant i- virus pro g ra m. 2 T urn o ff you r computer and le ave it off for at least 30 secon ds. 3 T urn o n the com puter and re scan for the virus . I f the viru s is st ill on your co ...
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Gateway E3400 - page 84
System re cover y 77 System reco very T ake advanced precau tions that will allow you to restart you r syst em and recover dam aged file s in th e event that yo u r hard drive is dam aged, or your BIOS or system f iles get corrupte d. Creating a star tup dis kette I f y o u r c o m p u t e r h a r d d r i v e i s d a m a g e d , y o u m a y n o t b ...
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Gateway E3400 - page 85
78 Managing You r System System po wer m ana gement Depe nding upon your op e rating system, se ve ral pow e r-manag e men t options may b e av ai labl e on y o u r sy st em. Th es e power ma n a gem ent o p t ions m ay a l lo w y o u r s y s te m t o r e d u c e p ow e r co ns u m p t i on , s h ut d o wn t h e h a r d dr i v e and tu rn off the m ...
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Gateway E3400 - page 86
Cleani ng the mous e 79 7 Cleanin g Y our System Cleaning the mouse If the mo use pointer on the scree n moves erratically when yo u mo ve the mouse , the i nside of the m ous e ma y be di rt y . T o clean the mouse: 1 T urn off the c omputer , th en dis con nec t th e mouse cable from t he m ous e po r t. 2 T urn yo ur mouse upside down , t hen re ...
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Gateway E3400 - page 87
80 Cleani ng Your System Cleaning the ke yboard Y o u sh ould clean the keyb o ard o ccasionally to f re e it o f dust and lint p art icles tr appe d und er th e ke ys. T he ea sie st w ay to d o th is is to blo w tr appe d dir t fro m under th e ke ys using an aerosol can o f air with a narrow , straw-like extension. If you spill liqu id on t he k ...
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Gateway E3400 - page 88
Intr oduc tion 81 8 T r oub leshooting Intr oduction If y our sy s t em do es n ot op era te co rre ctly , r e- read the i nst ruct ion s for the procedu res you have pe rformed. If an erro r o ccurs within an application, con s u lt the docu mentation supplied with the software. This sect i on iden t ifies solutions t o some possible problems. 059 ...
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Gateway E3400 - page 89
82 Troubl eshoo ting T r oubleshooti ng chec klist Before t u rning on t he s ystem, ma k e sure th at : ■ The power cord is co nnected to t he AC power-in c onnector an d an AC outl e t. ■ The AC outlet is supplying power . ■ If a power strip is u se d, it is turned on, and the c ir cuit breake r i s se t . ■ The vo l t age selection switc ...
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Gateway E3400 - page 90
CD drive probl ems 83 CD drive pr obl ems An audio CD pr oduc e s no sound. The CD dr iv e is not recogni z ed by the s ystem. Proba ble Cause So lution The CD is loaded incor r ec t l y . Mak e sure the label is f acing upwar d, then try agai n. The speake rs are not connect ed. Chec k the spea ker cab les. Mak e sure they ar e connec ted properl ...
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Gateway E3400 - page 91
84 Troubl eshoo ting The C D driv e need s to be added as ne w hardware . F rom the Control P anel window ( Sta r t | Sett ings | Contr ol P anel ), doub le-c l i ck Ad d New H ard ware . F ollo w the dir ections f or addi ng the driv e. The seco ndar y IDE d e vice ma y be disabl ed. Resta r t your c om p ut e r, t hen press F1 to enter the BI OS ...
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Gateway E3400 - page 92
Hard dri ve probl ems 85 H a rd d r iv e p ro bl e m s The SCSI drive is not recognized b y the sy stem. The IDE drive is not recognized by the system. Proba ble Cause Solut ion The SCSI bu s is not properly terminat ed. M ake su re t he la st dev ic e on t he S CSI ch ain is properly terminated. The driv e is conf igured with a confl ict ing SCSI ...
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Gateway E3400 - page 93
86 Troubl eshoo ting Memor y/pr ocess or pr oblems Memory e rr ors were detected during system start up. A new processor is not recognized by the system. Prob able Cause Soluti on Memory was adde d or remo ved, and the ne w conf i gu ration w as not sav ed in the B IOS Set up ut ility . Enter the BIOS Setup u t i lity and sa ve t he n e w memory co ...
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Gateway E3400 - page 94
Modem probl ems 87 Modem pr oblems The modem is not recogni z e d b y the system. Prob able Ca use S oluti on The modem has n ot been added as ne w har d ware . Add th e modem as new h ardware. The mode m i s no t connect ed to a l iv e phone jac k. Mak e sur e the line c onnected to the mode m is l iv e an d pl ugged into th e appropriate port on ...
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Gateway E3400 - page 95
88 Troubl eshoo ting P eripheral/ adapter pr oblems A SCSI de v i c e i s not recognized b y t he system. The diskett e drive is not recognized by the system. Probabl e Caus e Solu tio n The de vice needs t o be added as ne w har dw are. F r om t he Control P anel window ( Start | Setti ngs | Cont rol Panel ), do ub le-cli ck Add New Ha rdware . Fo ...
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Gateway E3400 - page 96
Peri pheral / ad apter probl ems 89 The diske tte drive will not read, write, or for m a t. The diskette drive LED illuminates contin uousl y . An adapter ca rd is not re c ognized by the system. Pro bable Cause Sol ution The disk ette is not IBM -f ormatted. Make s ure t he d iske tte you a re tr yi ng to for mat is IB M-c ompat ible. If it is, tr ...
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Gateway E3400 - page 97
90 Troubl eshoo ting Printer pr ob lems The printer will not turn on. The printer is turned on but will n ot print. Probabl e Cause Sol ution The pri nter is not plugge d in. Check t h e power cab le. Mak e sure it i s plugg ed into a liv e pow er sour ce. The print er is no t turned on. Mak e sure t he p rinter ’ s power s witch is depres sed or ...
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Gateway E3400 - page 98
Printer pr oblems 91 The printer prints garbl e d tex t . Prob able Cause Sol ution The wrong driv er i s being used f or the s el e cted printe r . F rom the Prin ters windo w ( Start | Se ttings | Pri nters ), sele ct the printer . F rom the File men u, select Prope rties . M ake sur e the print er is using the right printer driv er . If not, ins ...
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Gateway E3400 - page 99
92 Troubl eshoo ting System pr ob lems The system will not start up. The system is non-responsive. The ke yboard does not w ork. Probab le Cause Solut ion The system is not connect ed to an A C out let. Check t he pow er cab l e (s) and make sure of the conn ection to a n A C po wer sour ce . The v oltage sel ectio n switc h is not set correc tly . ...
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Gateway E3400 - page 100
System pr oblem s 93 The mouse doe s not work . Probabl e Caus e Solutio n The mouse is not pl ugged in or c onnected properly . Check the cab le. Make su re it is plu gged in corr ectly . The m ouse driv er did not l oad when the sy s te m star t ed. Loa d the appropriate mouse drive r man ually or contac t technic al support. The mous e is def ec ...
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Gateway E3400 - page 101
94 Troubl eshoo ting Video pr obl ems The system is running but there is no displa y . The tex t on the displa y is dim or di f f icult to read. Probabl e Caus e Solu tion The monit or i s no t turned on. Make su re the moni tor is plugged in and t ur ned on. I f pow er is appl ied to t he monit or, t he green power LED sh ould illum inate . The mo ...
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Gateway E3400 - page 102
Video pr oblems 95 The color monitor dis plays e verything in blac k and white. Th e d isplayed cha ract er s are gar bled. The video is distor te d. Probabl e Caus e Soluti on The syste m was turned on bef ore t he monit or . Mak e sure t he moni tor is t ur ned on , then rest ar t the s ystem . Th e d is play t y pe i s se t inc orrect ly . F rom ...
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Gateway E3400 - page 103
96 Troubl eshoo ting T h em o n i t o ri st o oc l o s et oa sour ce of elect r ic al int erf erence. Mo ve t he monitor a wa y from s our c es of elec t ri cal inte rf erence , s uch as t e levis i o ns, unshi elded speak ers, m icro w a ve o vens , flu orescent l i g hts, and metal beams or she lve s. The m onito r needs t o be degaus sed. T urn ...
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Gateway E3400 - page 104
Error messa ges 97 Err or messages This section list s co mmo n error message s t hat may be displaye d o n yo ur monit o r . These messages of t en indicat e procedu ral errors such as an incorrec t ke ys trok e or a wr it e-p rot ected dis ket te . Some m essag es, howev er , may in dica te a problem t hat requires you to con su lt the troub le s ...
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Gateway E3400 - page 105
98 Troubl eshoo ting Di sket te d rive re set f ai led . E nte r the B IOS S et up uti lit y , t hen ma ke sur e of th e d is k ett e dri v e p aram ete rs. Check t he diske t t e dr i ve cab les. M ake su re Pin 1 o n the cab le al igns wi th Pin 1 on t he connect or . Disk ette r ead f ai l ed - pres s F 1 to retr y boot . Mak e sure t he boot di ...
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Gateway E3400 - page 106
Error messa ges 99 In vali d passw ord. Ent er your pass word agai n, making su re to enter it corr ectly . K eep in min d t h at some pa ssw ords ar e case-se nsiti ve . I f y o ud on o tk n o wt h ep a s s w o r d ,y o um a y need t o reinstal l th e softw are you ar e tr yi ng to access . Startup pass words ar e s t or ed in BI OS. If this pass ...
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Gateway E3400 - page 107
100 Tr oubleshoot i n g Print queue is f ull. W ait un t i l the c urrent print job has c ompleted bef ore s end ing another pri n t job . If yo u receiv e t hi s error of ten, y ou need to add memor y to the printer . Printer i s out of paper . Add pa per to t he printer . Mak e sure t he pr i nter i s on line . Requir ed param eter missing. Mak e ...
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Gateway E3400 - page 108
Impo rta nt sa fe ty i nf or mati on 10 1 9 Saf e ty , Regulator y , a nd Notices Impor tant saf ety inf ormation You r G at ew a y s y st e m i s d e si g n e d a n d t e s te d t o m e et th e l a t es t s t an d a r d s f or s a f et y o f i n f or m a t io n tec hnolo gy equi pmen t. How ever , to ensur e saf e use o f this p rodu ct, it i s i ...
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Gateway E3400 - page 109
102 Saf ety, Regulat ory, and Notice s Setting up y our system ■ Re ad and follow all ins truc tions m arked o n the p roduct a nd in th e doc umenta tio n bef ore yo u op erat e yo ur sy stem . Re tain all safet y an d oper at ing in str ucti ons f or f uture use. ■ Do not use this product near water or a heat source such as a radiator . ■ M ...
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Gateway E3400 - page 110
Im porta nt sa fety inf orma tio n 103 Replaceme nt par ts and a ccessories Use o nly replacement p arts and acce s so ries recomme nded by Gateway . Important Do not use Gat ewa y pro ducts in ar eas clas sified as hazar dous location s. Such areas include pati ent care areas of medic al a nd den tal f acil itie s, ox ygen-laden en vironmen ts, or ...
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Gateway E3400 - page 111
104 Saf ety, Regulat ory, and Notice s Regulatory compliance stat ements Americ an user s FCC P art 15 T h i s d e v i c e h a s b e e n te s t e d a n d f o u n d t o c o m p l y w i t h t h e l i m i t s f o r a C l a s s B d i g i t a l d e v i c e , pursuant to Part 15 of the FCC ru les. These l imits are desi gned to provide reas onable protec ...
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Gateway E3400 - page 112
Regula t or y complianc e s t at e m e nt s 10 5 This devi ce com plies with P art 15 of the FC C Rule s. Op erati on of this p rodu ct is su bject to th e foll owing two conditi ons ; (1 ) thi s devi ce ma y not c ause h armf ul inter fere nce, and ( 2) this devic e must accept an y interfe r e nce received, inclu ding interfere n c e that may cau ...
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Gateway E3400 - page 113
106 Saf ety, Regulat ory, and Notice s Canadi an user s ICES- 003 T his dig ital ap parat us does n ot ex ceed th e Clas s B l imits f or rad io no ise emis sio n s fr om di gital appar atus as set out in t he r adio i nt erfer ence r egul ation s of Indust ry Canada . Le pr é sent appareil num é ri que n ’é m et pa s de brui ts radi o é le c ...
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Gateway E3400 - page 114
Regula t or y complianc e s t at e m e nt s 10 7 Eur opean u sers Eu r ope an di rec ti ves This Infor matio n T ech nolo gy Equi pmen t has been teste d and f ound t o com ply w ith t he follo win g European directives: ■ EMC Directive 89 /336/EEC amending directive 9 2/31/EEC & 93/68/E EC as per - EN 50081-1:1992 ac co rdin g t o EN 55022:1 ...
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Gateway E3400 - page 115
108 Saf ety, Regulat ory, and Notice s Jap anese u sers VCCI statemen t T his equip men t i s in the C lass B ca tegor y (Info rma tion T ech nolo gy Equi pment to be us ed in a residential are a or an adjacent area ther eto) and conforms to the s tandards set by the V oluntary Control Coun cil for Inter f er ence by Info rmation T echnol ogy Equip ...
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Gateway E3400 - page 116
Regula t or y complianc e s t at e m e nt s 10 9 A ustr alia an d New Zeala nd user s EMI statement This devic e has bee n te s t ed and f ound to compl y with the lim its f o r a C lass B di gital device , pursuant to the Australian/N e w Zealand standard AS/NZ S 3548 set out b y the Australian C omm un icat io ns Aut hori ty an d R ad i o Sp e ct ...
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Gateway E3400 - page 117
110 Saf ety, Regulat ory, and Notice s Laser safe t y stat em ent All Gate way sy stem s eq uippe d with CD an d DVD d rives compl y with the a ppropr iate s afety standards, including I EC 825. The laser devices in these comp o n ents are classified as “ Cla ss 1 Las er Produc ts ” under a US Depart ment of Healt h and Human S ervices ( DHHS) ...
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Gateway E3400 - page 118
Telev i s i on a ntenna connect or s pr otectio n (for sys tems fi tted with TV/ c abl e TV t une r cards) 11 1 Refere nc e Grounding co m pon ent 1 Electric service equipm ent 2 P ower ser vi ce groundi ng electrode syst em (NEC Art 250, Part H) 3 Ground cl amps 4 Groundin g conduct or s (NEC Sec tion 810- 21) 5 Antenna di sc harge uni t (NEC Sect ...
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Gateway E3400 - page 119
112 Saf ety, Regulat ory, and Notice s Notices Copyright © 200 0 Ga te way , Inc. Al l Ri ght s Res e rve d 4545 T own Centre C ourt San Diego, CA 9212 1 USA All rights reser ved T his pu blicat ion is pr otec ted by c opyrig ht and all r ight s are res er ved. No p ar t of i t m ay be r eprod uced or tr an smit t e d by an y me an s or in an y fo ...
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Gateway E3400 - page 120
Sp e cif icatio ns 11 3 A Specifi c atio ns The f ollowing specifications are for t he standard co nfiguration; your syst e m may co ntain optional equ ipment. All specifications are su bject to cha nge. Mid T ow er case size 8.2 in. (20.828 cm) x 17.8 in. (45. 212 cm) x 19 in. (48.26 cm) (W x D x H) . Processo r I nt el ® P entium III ™ (FC- PG ...
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Gateway E3400 - page 121
114 Specif icatio ns System en viro nment Int ernal temper at u re: 10 ° Ct o3 5 ° C Humidit y: 20% to 8 0% Al titu de: -20 0 ft. to 10, 000 ft. CPU clear ance: >0.4 inch af ter i nstal lati on, to p and s ides Cer tif i c ation FCC Class B, UL, CUL, CE Mark, VCCI, CB Scheme. 0595 7. boo k Page 11 4 Mon day, M ay 8, 200 0 10:0 9 A M ...
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Gateway E3400 - page 122
Index 11 5 Inde x A accessories, saf e ty pre cau tion s 103 adapte r cards, t rou bleshooting 89 adding 5.25 -inch drive 34 expa nsion card 46 hard drive 40 ad diti onal i nf ormati on, getti ng vi Advanced m enu, Setup utility 64 aud i o jacks 5 B bac k pane l fe ature s 5 backing up files 72 batte ry, replacing 50 BIO S recovery 66 upd ating 65 ...
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Gateway E3400 - page 123
116 I ndex Amer ica n user s 104 Australian u sers 109 Canad ian u sers 106 European users 107 Jap ane se u sers 108 Ne w Ze al and us er s 109 feat ures back panel 5 fro n t panel 3 standa rd 1 file backup 72 files, deleting unneede d 72 fro nt pan el, fea ture s 3 G guidelines, troubleshoo t ing 82 H har d dr ive ad ding 40 mai nte nan ce 71 man ...
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Gateway E3400 - page 124
Index 11 7 Power menu, Setup u t ility 64 power sourc e problems 69 power supply, re placing 52 power surges, effect on syst e m 69 precau t ions, static elect ri c ity 17 pr in te r, tr oubl esh ooti ng 90 processor heat si nk 59 replacing 59 tr ouble shoot ing 86 protecting system against po wer source pro blems 69 against viru se s 75 R rear pan ...
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Gateway E3400 - page 125
118 I ndex com ponent locat i o ns 8 DIMM banks 43 remo ving 54 replacin g 56 setting jump e rs 66 system bo ard tray assembly installing 57 remo ving 54 system conf igurat io n, recordin g 77 System Restora t ion CD 77 T tr oubl esho oti ng ad apters 88 BIOS re covery 67 CD dri ve 83 chec klist 82 error me ss a ges 97 guidelines 82 har d dr ive 85 ...
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Gateway E3400 - page 126
MAN US E3400 SYS GDE R0 04/00 E3400 Mid T ower S yst em Manual ...
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